Re: ars 7.5 client / admintool - devstudio - Installation issues
There are 2 recommendations I have 1. Change env temp settings to d:\temp you make yourself 2. Install as local admin only This is what has worked so far Thanks Sent from my iPhone On Mar 26, 2010, at 3:32 PM, Gopal srgr...@gmail.com wrote: Hi Patrick, In our workarea(Office) PC we faced this zero bytes available issue even though we had the administrator rights. It got resolved by loggin as local machine administrator (ControlPanel--User accounts-- machinenameADM). When logged in as the above user, we were able to install with out the memory space error Regards, Gopal On Thu, 4 Mar 2010 10:37:00 -0500, patrick zandi remedy...@gmail.com wrote: Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
This is what I did for installation issues: 1. Go to c:\temp delete any temp files left by the Remedy installer. Try the install again. 2. If it still doesn't work, repeat step 1. Copy the install folder to a different location try again. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Thursday, March 04, 2010 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** We have installed DS on many Win 2008 64 bit servers and a few Win7 64 bit computers without any issue. It does require a 32 bit jvm though. Jason On Thu, Mar 4, 2010 at 11:44 AM, strauss stra...@unt.edu wrote: ** I have BMC Remedy Developer Studio Version: 7.5.00 Patch 003 running on Windows 7 x64 on a Parallels VM - so far without issue (but I haven't done that much with it yet except explore ITSM 7.6). I haven't patched it up to 004 yet ( I have gone to 004 without issue on XP and Vista, both 32-bit). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** The installer is just a basic Java app, so I wouldn't expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it's 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 8:37 AM To: arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
Hey, We have done this to 4 different desktops/laptops -- all are the same (2 issues). Tried to bring up the java console so we can see what is going on.. did not really do anything. Found a firewall prompt that java was not allowed and unblocked it.. but it is doing this everytime. Also we do not have command prompt tools even as admin, it is in a different location.. so there are a few possible issues here. The same patches install on a non-hardend desktop/laptop -- like mine at home just fine.. We have tried Patch 3 and patch 4.. 1 person tried patch 0 but no difference. strange.. It must be something simple.. On Sun, Mar 7, 2010 at 8:04 PM, Boyd, Rebecca E. boy...@wfu.edu wrote: ** This is what I did for installation issues: 1. Go to c:\temp delete any temp files left by the Remedy installer. Try the install again. 2. If it still doesn’t work, repeat step 1. Copy the install folder to a different location try again. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jason Miller *Sent:* Thursday, March 04, 2010 2:54 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation issues ** We have installed DS on many Win 2008 64 bit servers and a few Win7 64 bit computers without any issue. It does require a 32 bit jvm though. Jason On Thu, Mar 4, 2010 at 11:44 AM, strauss stra...@unt.edu wrote: ** I have BMC Remedy Developer Studio Version: 7.5.00 Patch 003 running on Windows 7 x64 on a Parallels VM – so far without issue (but I haven’t done that much with it yet except explore ITSM 7.6). I haven’t patched it up to 004 yet ( I have gone to 004 without issue on XP and Vista, both 32-bit). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 1:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation issues ** Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** The installer is just a basic Java app, so I wouldn’t expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it’s 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 8:37 AM *To:* arslist@ARSLIST.ORG *Subject:* ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where
Re: ars 7.5 client / admintool - devstudio - Installation issues
Hi Patrick, one more data point for you: Dell Precision T7500 workstation, 64-bit Win7, latest 1.6 JRE: Developer Studio 7.5 patch 3 installed without difficulty. Again, like Chris Strauss, I have only explored ITSM workflow for current implications--but no issues so far. Don W. McClure, P.E. Applications Administrator,CITC Call Tracking Administration University of North Texas dwmac @ unt . edu From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** NOT to get back to the issue, this is a laptop (not virtual) and a desktop (not virtual) a Dell latitued d630 and a dell optiplex 755 On Thu, Mar 4, 2010 at 2:16 PM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** The installer is just a basic Java app, so I wouldn't expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it's 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 8:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
Which patch level are you installing, and what OS are you installing it onto? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 8:37 AM To: arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 8:37 AM *To:* arslist@ARSLIST.ORG *Subject:* ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
Patrick - we ran into that exact same issue on 7.5 and it turned out that we were installing on Windows 7 Server, 64-bit and it needed Patch 3 to install, but BMC also told us that for 7.5 the clients wouldn't install on 64-bit machines, only 32-bit, so you may want to set up a virtual XP environment or see if they have a patch for the install. Not sure if this is the same problem, but it sounds just like what we encountered. Hope this helps. Candace From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 7:37 AM To: arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
The installer is just a basic Java app, so I wouldn't expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it's 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 8:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** The installer is just a basic Java app, so I wouldn’t expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it’s 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 8:37 AM *To:* arslist@ARSLIST.ORG *Subject:* ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
I think its more of a JVM issue. Do you have an old version running? I remember I had a calculation issue of that sort once, but not quite sure what I did to resolve it, but I wouldn't be surprised if I pointed JAVA_HOME to a later version (1.5 or 1.6 as Lyle pointed out). Even after that, the installer has a weird way of calculating remaining disk space.. I've had issues on LINUX, where the installer would assume there is no disk space remaining based on its calculations, and hence I had to open a separate terminal and delete old temp files that were large so it could recalculate, and continue with the installation.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of patrick zandi Sent: Thursday, March 04, 2010 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** The installer is just a basic Java app, so I wouldn’t expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it’s 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 8:37 AM To: arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
Supported configurations are defined in the compatibility matrix. http://www.bmc.com/support/reg/remedy-compatibility-tables.html For AR System 7.5.00, the Remedy user client is supported on 32-bit XP, Vista and Windows 7 desktop operating systems. It is not supported on 64-bit versions of these desktop operating system. For users of 64-bit systems, the web client should be used. The Developer Studio is supported on the above operating systems as well as 32-bit or 64-bit editions of Windows Server (2003 or higher). Developer Studio is only supported within a 32-bit JVM, even on a 64-bit operating system, at this time. This may change in a future release. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** The installer is just a basic Java app, so I wouldn't expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it's 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 8:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
I have BMC Remedy Developer Studio Version: 7.5.00 Patch 003 running on Windows 7 x64 on a Parallels VM - so far without issue (but I haven't done that much with it yet except explore ITSM 7.6). I haven't patched it up to 004 yet ( I have gone to 004 without issue on XP and Vista, both 32-bit). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** The installer is just a basic Java app, so I wouldn't expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it's 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 8:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
We have installed DS on many Win 2008 64 bit servers and a few Win7 64 bit computers without any issue. It does require a 32 bit jvm though. Jason On Thu, Mar 4, 2010 at 11:44 AM, strauss stra...@unt.edu wrote: ** I have BMC Remedy Developer Studio Version: 7.5.00 Patch 003 running on Windows 7 x64 on a Parallels VM – so far without issue (but I haven’t done that much with it yet except explore ITSM 7.6). I haven’t patched it up to 004 yet ( I have gone to 004 without issue on XP and Vista, both 32-bit). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 1:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation issues ** Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** The installer is just a basic Java app, so I wouldn’t expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it’s 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 8:37 AM *To:* arslist@ARSLIST.ORG *Subject:* ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
NOT to get back to the issue, this is a laptop (not virtual) and a desktop (not virtual) a Dell latitued d630 and a dell optiplex 755 On Thu, Mar 4, 2010 at 2:16 PM, patrick zandi remedy...@gmail.com wrote: Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.orgwrote: ** The installer is just a basic Java app, so I wouldn’t expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it’s 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 8:37 AM *To:* arslist@ARSLIST.ORG *Subject:* ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
