Work Info Type on the Incident
Hi All, I want to add move menu choices on the Work Info Type menu. On the Incident (HPD:Help Desk) the Work Info Type is a selection field with 18 selection values. On the HPD:WorkLog there is a matching selection field with the same values. So it appears that all I have to do is update the Work Info Type in the Incident and the HPD:WorkLog. Is there any place else that I need to make updates? ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer, ITILv3 Foundation, CSI NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01CEE6C6.46A3DC20] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
7.6.04 SP2 - How to add a Work Info Type to the Incident form
Hello All, I've been banging my head on the keyboard for the last few hours and was hoping someone had already dealt with this. We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form of First Call Resolution. I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are overlaid, I've added 'Work Info Type' of First Call Resolution to the Incident form.. and to the HPD:Worklog form. Both with corresponding values of 18001. Per support - I now need to add a record to SYS:Menu Items for this to work correctly. Here comes the problem: The field 'Selection Code' won't allow me to add 18001 when I create a new record. The field is read only and I can't figure out where this 'Selection Code' value is being generated. Can anyone provide any guidance? :-) I haven't done this in awhile and it's driving me crazy. Am I on the right resolution path? Should I do this differently? Support seems stumped too... Thanks in Advance, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
ARX data export - change the value and re-import. I've done this before and it's worked well. Also - try copy to new function on WUT. Sometimes copy to new will make that field read-write. That's worked for me on status reasons. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Wednesday, April 18, 2012 12:40 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form ** Hello All, I've been banging my head on the keyboard for the last few hours and was hoping someone had already dealt with this. We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form of First Call Resolution. I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are overlaid, I've added 'Work Info Type' of First Call Resolution to the Incident form.. and to the HPD:Worklog form. Both with corresponding values of 18001. Per support - I now need to add a record to SYS:Menu Items for this to work correctly. Here comes the problem: The field 'Selection Code' won't allow me to add 18001 when I create a new record. The field is read only and I can't figure out where this 'Selection Code' value is being generated. Can anyone provide any guidance? :-) I haven't done this in awhile and it's driving me crazy. Am I on the right resolution path? Should I do this differently? Support seems stumped too... Thanks in Advance, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
Jase, Had same problem on earlier version where I had to change the field 'Selection Code' to read-write. It was 7.6.0 something. ~ Terje Sent from my iPhone On 18 Apr 2012, at 18:40, Jase Brandon jasebran...@gmail.com wrote: 'Selection Code' ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
Hi JaseMaybe try edit|copy to new from a similar record? Tks! Juan Date: Wed, 18 Apr 2012 13:40:29 -0400 From: jasebran...@gmail.com Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form To: arslist@ARSLIST.ORG ** Hello All, I've been banging my head on the keyboard for the last few hours and was hoping someone had already dealt with this. We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form of First Call Resolution. I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are overlaid, I've added 'Work Info Type' of First Call Resolution to the Incident form.. and to the HPD:Worklog form. Both with corresponding values of 18001. Per support - I now need to add a record to SYS:Menu Items for this to work correctly. Here comes the problem: The field 'Selection Code' won't allow me to add 18001 when I create a new record. The field is read only and I can't figure out where this 'Selection Code' value is being generated. Can anyone provide any guidance? :-) I haven't done this in awhile and it's driving me crazy. Am I on the right resolution path? Should I do this differently? Support seems stumped too... Thanks in Advance, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
I had to do this a few weeks back. I believe I had to just let the 'Selection Code' be generated by the system and then put whatever value it creates into my form fields. R _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Juan Carlos Figueroa Sent: Wednesday, April 18, 2012 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form ** Hi Jase Maybe try edit|copy to new from a similar record? Tks! Juan _ Date: Wed, 18 Apr 2012 13:40:29 -0400 From: jasebran...@gmail.com Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form To: arslist@ARSLIST.ORG ** Hello All, I've been banging my head on the keyboard for the last few hours and was hoping someone had already dealt with this. We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form of First Call Resolution. I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are overlaid, I've added 'Work Info Type' of First Call Resolution to the Incident form.. and to the HPD:Worklog form. Both with corresponding values of 18001. Per support - I now need to add a record to SYS:Menu Items for this to work correctly. Here comes the problem: The field 'Selection Code' won't allow me to add 18001 when I create a new record. The field is read only and I can't figure out where this 'Selection Code' value is being generated. Can anyone provide any guidance? :-) I haven't done this in awhile and it's driving me crazy. Am I on the right resolution path? Should I do this differently? Support seems stumped too... Thanks in Advance, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
Hi Jase, There is an active link that should set it to read/write on Query or Create: SYS:SHR:Initialize_200 I would check that active link. Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Wednesday, April 18, 2012 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form ** I had to do this a few weeks back. I believe I had to just let the 'Selection Code' be generated by the system and then put whatever value it creates into my form fields. R From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Juan Carlos Figueroa Sent: Wednesday, April 18, 2012 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form ** Hi Jase Maybe try edit|copy to new from a similar record? Tks! Juan Date: Wed, 18 Apr 2012 13:40:29 -0400 From: jasebran...@gmail.commailto:jasebran...@gmail.com Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Hello All, I've been banging my head on the keyboard for the last few hours and was hoping someone had already dealt with this. We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form of First Call Resolution. I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are overlaid, I've added 'Work Info Type' of First Call Resolution to the Incident form.. and to the HPD:Worklog form. Both with corresponding values of 18001. Per support - I now need to add a record to SYS:Menu Items for this to work correctly. Here comes the problem: The field 'Selection Code' won't allow me to add 18001 when I create a new record. The field is read only and I can't figure out where this 'Selection Code' value is being generated. Can anyone provide any guidance? :-) I haven't done this in awhile and it's driving me crazy. Am I on the right resolution path? Should I do this differently? Support seems stumped too... Thanks in Advance, Jase Brandon _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
