Re: [Asterisk-Users] ACD with polycom ip phones
Hello, Can you provide a patch from your special branch for asterisk-1.2.3 ? can you post a how-to ? Even these features won't be include in th main branche a patch should be available. Regards harry --- BJ Weschke [EMAIL PROTECTED] a écrit : On 1/25/06, Douglas Garstang [EMAIL PROTECTED] wrote: I've tried that. Setting acd-login-logout and acd-agent-available to 1 causes the appearance to automatically log in when the phones comes up, and stays up the entire time. I'll have another shot it in a bit tho maybe I missed something before. You need the code on that special branch in conjunction with the config setting in order for it to work. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les tarifs exceptionnels pour appeler la France et l'international. Téléchargez sur http://fr.messenger.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
On 1/26/06, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello, Can you provide a patch from your special branch for asterisk-1.2.3 ? can you post a how-to ? Even these features won't be include in th main branche a patch should be available. Harry - There is a patch available against /trunk, not 1.2.3. As I said in an earlier email, it will take a little more work to produce a patch that compiles correctly against 1.2.3 as the code has changed a good bit. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] ACD with polycom ip phones
Please to post a patch for asterisk-1.2.3 for polycom_acd_functions . Regards harry --- Douglas Garstang [EMAIL PROTECTED] a écrit : Oo I thought that this was a Polycom limitation, rather than an Asterisk one. Your saying that the Polycom phones would receive SIP signalling that would allow them to dynamically update the appearance display to show if an appearance had a logged in agent or not? -Original Message- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 24, 2006 12:14 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Why do you need a patch? We have ACD/Asterisk 1.2.1 working well with Polycom IP phones. Haven't done much with 1.2.2 yet. Is there some sort of issue? About the only thing that doesn't work is the appearances don't display the login/logout status with the icon of an agent in an ACD Queue. Everything else seems fine. There's a branch against /trunk of Asterisk that does have this working. It's at http://svn.digium.com/svn/asterisk/team/bweschke/polycom_acd_functions/ -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les tarifs exceptionnels pour appeler la France et l'international. Téléchargez sur http://fr.messenger.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Thanks, but there's an avail/unavail button on the Polycom phones? I dn't think so. We've been able to log agents in and out with the phones for a long time... I'm referring to the agent status being displayed on the graphic display next to the call appearance. I know what you're referring to. We're speaking about the same thing. Set acd-login-logout and acd-agent-available to 1 in your Polycom config files and then once your agent is successfully logged in, you'll see one of the soft buttons change to avail/unavail for the agent that is logged in. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] ACD with polycom ip phones
I've tried that. Setting acd-login-logout and acd-agent-available to 1 causes the appearance to automatically log in when the phones comes up, and stays up the entire time. I'll have another shot it in a bit tho maybe I missed something before. -Original Message- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 25, 2006 3:15 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Thanks, but there's an avail/unavail button on the Polycom phones? I dn't think so. We've been able to log agents in and out with the phones for a long time... I'm referring to the agent status being displayed on the graphic display next to the call appearance. I know what you're referring to. We're speaking about the same thing. Set acd-login-logout and acd-agent-available to 1 in your Polycom config files and then once your agent is successfully logged in, you'll see one of the soft buttons change to avail/unavail for the agent that is logged in. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
On 1/25/06, Douglas Garstang [EMAIL PROTECTED] wrote: I've tried that. Setting acd-login-logout and acd-agent-available to 1 causes the appearance to automatically log in when the phones comes up, and stays up the entire time. I'll have another shot it in a bit tho maybe I missed something before. You need the code on that special branch in conjunction with the config setting in order for it to work. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] ACD with polycom ip phones
Ah ok. Swt. :) -Original Message- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Wed 1/25/2006 6:04 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 1/25/06, Douglas Garstang [EMAIL PROTECTED] wrote: I've tried that. Setting acd-login-logout and acd-agent-available to 1 causes the appearance to automatically log in when the phones comes up, and stays up the entire time. I'll have another shot it in a bit tho maybe I missed something before. You need the code on that special branch in conjunction with the config setting in order for it to work. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users winmail.dat___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] ACD with polycom ip phones
Why do you need a patch? We have ACD/Asterisk 1.2.1 working well with Polycom IP phones. Haven't done much with 1.2.2 yet. Is there some sort of issue? About the only thing that doesn't work is the appearances don't display the login/logout status with the icon of an agent in an ACD Queue. Everything else seems fine. Doug. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 24, 2006 9:46 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] ACD with polycom ip phones Hello Can we find a patch for asterisk-1.2.2 in order to test ACD with polycom phones ? Regards Harry ___ Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les tarifs exceptionnels pour appeler la France et l'international. Téléchargez sur http://fr.messenger.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Why do you need a patch? We have ACD/Asterisk 1.2.1 working well with Polycom IP phones. Haven't done much with 1.2.2 yet. Is there some sort of issue? About the only thing that doesn't work is the appearances don't display the login/logout status with the icon of an agent in an ACD Queue. Everything else seems fine. There's a branch against /trunk of Asterisk that does have this working. It's at http://svn.digium.com/svn/asterisk/team/bweschke/polycom_acd_functions/ -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] ACD with polycom ip phones
Oo I thought that this was a Polycom limitation, rather than an Asterisk one. Your saying that the Polycom phones would receive SIP signalling that would allow them to dynamically update the appearance display to show if an appearance had a logged in agent or not? -Original Message- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 24, 2006 12:14 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Why do you need a patch? We have ACD/Asterisk 1.2.1 working well with Polycom IP phones. Haven't done much with 1.2.2 yet. Is there some sort of issue? About the only thing that doesn't work is the appearances don't display the login/logout status with the icon of an agent in an ACD Queue. Everything else seems fine. There's a branch against /trunk of Asterisk that does have this working. It's at http://svn.digium.com/svn/asterisk/team/bweschke/polycom_acd_functions/ -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Oo I thought that this was a Polycom limitation, rather than an Asterisk one. Your saying that the Polycom phones would receive SIP signalling that would allow them to dynamically update the appearance display to show if an appearance had a logged in agent or not? Yes. They do, and the branch there should allow that functionality to work. You can log agents in and out with the phones now and you can also pause/unpause them from the queues using the avail/unavail button. This branch/feature is in production presently at one of our call center clients so I wouldn't necessarily call it alpha quality any longer, but I think it still needs some fundamental touchup work before it could be considered to get merged into the /trunk codebase. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] ACD with polycom ip phones
Thanks, but there's an avail/unavail button on the Polycom phones? I dn't think so. We've been able to log agents in and out with the phones for a long time... I'm referring to the agent status being displayed on the graphic display next to the call appearance. -Original Message- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 24, 2006 3:45 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Oo I thought that this was a Polycom limitation, rather than an Asterisk one. Your saying that the Polycom phones would receive SIP signalling that would allow them to dynamically update the appearance display to show if an appearance had a logged in agent or not? Yes. They do, and the branch there should allow that functionality to work. You can log agents in and out with the phones now and you can also pause/unpause them from the queues using the avail/unavail button. This branch/feature is in production presently at one of our call center clients so I wouldn't necessarily call it alpha quality any longer, but I think it still needs some fundamental touchup work before it could be considered to get merged into the /trunk codebase. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
On 12/19/05, Kevin P. Fleming [EMAIL PROTECTED] wrote: Matthew wrote: For the uninitiated among us (myself included) what is ACD login/logout support? The Polycom phones can send XML NOTIFY messages to signal to the server the agent is logged in/out/paused. I know of no documentation on the messages (although they don't look that hard to parse), but nobody has come up with any sort of architecture that would allow chan_sip to do something useful with the messages. For all those interested, there's now a working implementation of Polycom Agent login/logout integration with the Asterisk agent infrastructure on mantis. We'll be adding avail/unavail in the next few days. Testing assistance is greatly appreciated! http://bugs.digium.com/view.php?id=6119 -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
Hello, Polycom phones send SUBSCRIBE message for login . Harry --- BJ Weschke [EMAIL PROTECTED] a écrit : On 12/18/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Like the Park button functionality that was recently figured out here with Polycom phones, I'd bet ACD login/logout functionality is probably also able to be done with Asterisk. It's just a matter of understanding what the phone is sending and what it's expecting back for correct interoperability. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ Nouveau : téléphonez moins cher avec Yahoo! Messenger. Appelez le monde entier à partir de 0,012 /minute ! Téléchargez sur http://fr.messenger.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] ACD with polycom ip phones
Hello Douglas, You can enable ACD in sip.cfg and phone.cfg of the polycom phones. Polycom send SUBSCRIBE to server . Harry --- Douglas Garstang [EMAIL PROTECTED] a écrit : You can configure Asterisk to log an agent in/out of an ACD Queue with AgentCallBacklogin, AddAgent etc, just like with any other phone. The Polycom themselves don't seem to display any sort of visual indicater that an appearance is logged in/out however, which is dissapointing. I'm sure you could write an AGI script to fire upon dialling of a number that could play a sound file indicating as such. -Original Message- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Mon 12/19/2005 7:43 PM To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial Discussion Cc: Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 12/18/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Like the Park button functionality that was recently figured out here with Polycom phones, I'd bet ACD login/logout functionality is probably also able to be done with Asterisk. It's just a matter of understanding what the phone is sending and what it's expecting back for correct interoperability. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les tarifs exceptionnels pour appeler la France et l'international. Téléchargez sur http://fr.messenger.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
On 12/20/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello Douglas, You can enable ACD in sip.cfg and phone.cfg of the polycom phones. Polycom send SUBSCRIBE to server . Harry --- Douglas Garstang [EMAIL PROTECTED] a écrit : You can configure Asterisk to log an agent in/out of an ACD Queue with AgentCallBacklogin, AddAgent etc, just like with any other phone. The Polycom themselves don't seem to display any sort of visual indicater that an appearance is logged in/out however, which is dissapointing. I'm sure you could write an AGI script to fire upon dialling of a number that could play a sound file indicating as such. -Original Message- So, in theory, if the agent channel had a hint extension and provided device state updates based on whether the agent was logged in or out, this would probably work then as the buddy watch feature does now with the Polycoms. This is probably worth some further investigation. :) -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
So, in theory, if the agent channel had a hint extension and provided device state updates based on whether the agent was logged in or out, this would probably work then as the buddy watch feature does now with the Polycoms. This is probably worth some further investigation. What about app_queue.so if hint is added in extension.conf? I sent a post to Polycom . Harry ___ Nouveau : téléphonez moins cher avec Yahoo! Messenger. Appelez le monde entier à partir de 0,012 /minute ! Téléchargez sur http://fr.messenger.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] ACD with polycom ip phones
Hints and queues are different things. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Tuesday, December 20, 2005 6:03 AM To: BJ Weschke Cc: asterisk-users@lists.digium.com; [EMAIL PROTECTED] Subject: Re: [Asterisk-Users] ACD with polycom ip phones So, in theory, if the agent channel had a hint extension and provided device state updates based on whether the agent was logged in or out, this would probably work then as the buddy watch feature does now with the Polycoms. This is probably worth some further investigation. What about app_queue.so if hint is added in extension.conf? I sent a post to Polycom . Harry ___ Nouveau : téléphonez moins cher avec Yahoo! Messenger. Appelez le monde entier à partir de 0,012 EUR/minute ! Téléchargez sur http://fr.messenger.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] ACD with polycom ip phones
The hint extension, in conjunction with Polycom's buddy feature, allows you to have a busy lamp field against appearances. As far as I know, it isn't connected with Asterisk ACD queues in any way. It would be nice if there was some way to get a graphical icon showing when an agent was logged in though. -Original Message- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Tuesday, December 20, 2005 5:44 AM To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 12/20/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello Douglas, You can enable ACD in sip.cfg and phone.cfg of the polycom phones. Polycom send SUBSCRIBE to server . Harry --- Douglas Garstang [EMAIL PROTECTED] a écrit : You can configure Asterisk to log an agent in/out of an ACD Queue with AgentCallBacklogin, AddAgent etc, just like with any other phone. The Polycom themselves don't seem to display any sort of visual indicater that an appearance is logged in/out however, which is dissapointing. I'm sure you could write an AGI script to fire upon dialling of a number that could play a sound file indicating as such. -Original Message- So, in theory, if the agent channel had a hint extension and provided device state updates based on whether the agent was logged in or out, this would probably work then as the buddy watch feature does now with the Polycoms. This is probably worth some further investigation. :) -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] ACD with polycom ip phones
Harry, This will log an appearance in permanently. ie while the phone is active. There is no way to log an appearance in or out that has the acd feature enabled against it (that I know of). -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Tuesday, December 20, 2005 4:10 AM To: Douglas Garstang Cc: asterisk-users@lists.digium.com Subject: RE: [Asterisk-Users] ACD with polycom ip phones Hello Douglas, You can enable ACD in sip.cfg and phone.cfg of the polycom phones. Polycom send SUBSCRIBE to server . Harry --- Douglas Garstang [EMAIL PROTECTED] a écrit : You can configure Asterisk to log an agent in/out of an ACD Queue with AgentCallBacklogin, AddAgent etc, just like with any other phone. The Polycom themselves don't seem to display any sort of visual indicater that an appearance is logged in/out however, which is dissapointing. I'm sure you could write an AGI script to fire upon dialling of a number that could play a sound file indicating as such. -Original Message- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Mon 12/19/2005 7:43 PM To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial Discussion Cc: Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 12/18/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Like the Park button functionality that was recently figured out here with Polycom phones, I'd bet ACD login/logout functionality is probably also able to be done with Asterisk. It's just a matter of understanding what the phone is sending and what it's expecting back for correct interoperability. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les tarifs exceptionnels pour appeler la France et l'international. Téléchargez sur http://fr.messenger.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
[EMAIL PROTECTED] wrote: Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? For the uninitiated among us (myself included) what is ACD login/logout support? Thanks, Matthew ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
Matthew wrote: For the uninitiated among us (myself included) what is ACD login/logout support? The Polycom phones can send XML NOTIFY messages to signal to the server the agent is logged in/out/paused. I know of no documentation on the messages (although they don't look that hard to parse), but nobody has come up with any sort of architecture that would allow chan_sip to do something useful with the messages. ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
When ACD is used the queues and agents are configured so agents have to send agent id and password to become available in a queue . Harry --- Matthew matthew@zeut.net a écrit : [EMAIL PROTECTED] wrote: Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? For the uninitiated among us (myself included) what is ACD login/logout support? Thanks, Matthew ___ Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les tarifs exceptionnels pour appeler la France et l'international. Téléchargez sur http://fr.messenger.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
On Mon, 2005-12-19 at 07:21 -0600, Kevin P. Fleming wrote: Matthew wrote: For the uninitiated among us (myself included) what is ACD login/logout support? The Polycom phones can send XML NOTIFY messages to signal to the server the agent is logged in/out/paused. I know of no documentation on the messages (although they don't look that hard to parse), but nobody has come up with any sort of architecture that would allow chan_sip to do something useful with the messages. Could chan_sip simply start executing the DP at a particular extension ?? or would that require the existence of a channel, which there isn't really since it is just XML not RTP??? I've often wondered about this, but since I've never seen any docs, nor anyone else talk about it, I just assumed it wasn't implemented and moved along... Though it certainly does seem like it would be quite handy, if anyone needs some debug info, or someone to test it on etc, I'd be able to do that much Regards, Adam ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
So we have to add a context like this to login/logout agents. I add 4 agent in a queue with roundrobin strategy . What's going on if the first available agent don't answer the call ? Asterisk-1.2 [agents] ;Agent Login exten= 501,1,AgentCallbackLogin(||[EMAIL PROTECTED]) ;Agent Logout exten= 502,1,AgentCallbackLogin(||l) Regards Harry --- Kevin P. Fleming [EMAIL PROTECTED] a écrit : Matthew wrote: For the uninitiated among us (myself included) what is ACD login/logout support? The Polycom phones can send XML NOTIFY messages to signal to the server the agent is logged in/out/paused. I know of no documentation on the messages (although they don't look that hard to parse), but nobody has come up with any sort of architecture that would allow chan_sip to do something useful with the messages. ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les tarifs exceptionnels pour appeler la France et l'international. Téléchargez sur http://fr.messenger.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
Adam Goryachev wrote: Could chan_sip simply start executing the DP at a particular extension ?? or would that require the existence of a channel, which there isn't really since it is just XML not RTP??? chan_sip _could_ do anything at all. However, since these are not INVITE requests, starting something in the dialplan seems a bit out of place. However, it's probably the most likely way that this could be implemented. However, there does not appear to be any standard (RFC or otherwise) behind these messages (although they could be SIP-B, I haven't checked), so adding this functionality will be both a bit ugly and also very vendor-specific. ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
Which standard for ACD login/logout ? --- Kevin P. Fleming [EMAIL PROTECTED] a écrit : Adam Goryachev wrote: Could chan_sip simply start executing the DP at a particular extension ?? or would that require the existence of a channel, which there isn't really since it is just XML not RTP??? chan_sip _could_ do anything at all. However, since these are not INVITE requests, starting something in the dialplan seems a bit out of place. However, it's probably the most likely way that this could be implemented. However, there does not appear to be any standard (RFC or otherwise) behind these messages (although they could be SIP-B, I haven't checked), so adding this functionality will be both a bit ugly and also very vendor-specific. ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les tarifs exceptionnels pour appeler la France et l'international. Téléchargez sur http://fr.messenger.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] ACD with polycom ip phones
On 12/18/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Like the Park button functionality that was recently figured out here with Polycom phones, I'd bet ACD login/logout functionality is probably also able to be done with Asterisk. It's just a matter of understanding what the phone is sending and what it's expecting back for correct interoperability. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] ACD with polycom ip phones
You can configure Asterisk to log an agent in/out of an ACD Queue with AgentCallBacklogin, AddAgent etc, just like with any other phone. The Polycom themselves don't seem to display any sort of visual indicater that an appearance is logged in/out however, which is dissapointing. I'm sure you could write an AGI script to fire upon dialling of a number that could play a sound file indicating as such. -Original Message- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Mon 12/19/2005 7:43 PM To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial Discussion Cc: Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 12/18/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Like the Park button functionality that was recently figured out here with Polycom phones, I'd bet ACD login/logout functionality is probably also able to be done with Asterisk. It's just a matter of understanding what the phone is sending and what it's expecting back for correct interoperability. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
