Re: [asterisk-users] Call Quality Measuring

2015-04-01 Thread Sevana Oy
Hi Patrick,

You are welcome to try our tools out for active and passive voice quality
measurement tools. It's waveform analysis (like PESQ or POLQA) and VoIP
metrics analysis (like G.107 E-model and other metrics).

You can read more at http://www.sevana.biz
or older site http://www.sevana.fi


On Tue, Mar 31, 2015 at 1:16 PM, Patrick Beaumont 
p.beaum...@hatsoffsoftware.co.uk wrote:

 Thanks for the suggestions guys. I’ll try to have a play with Voipmonitor
 in the near future.

 So can I assume from the lack of discussion nobody is using the “sip show
 channelstats” stuff?

 Regards,
 Patrick.

 On 31/03/2015 08:23, Olivier oza.4...@gmail.com wrote:

 Some SIP hardphones (Polycom) or softphones (Counterpath) embed a
 module that metter MOS.
 
 
 Regards
 
 2015-03-25 14:21 GMT+01:00 Patrick Beaumont
 p.beaum...@hatsoffsoftware.co.uk:
  Hi everyone.
 
  We regularly get customers complaining about call quality issues. Most
 of
  the time it turns out to be their own broadband. Very occasionally
 server
  load. Does anyone have any advice or links to advice on measuring call
  quality?
 
  I’ve been playing around with “sip show channelstats” but can’t other
 than
  measuring the packet loss I don’t really know what I’m supposed to be
  looking for in order to say “ah ha! that’s the problem!”. I also don’t
  know what it’s limits are. Will the stats in “sip show channelstats”
 show
  a customer using a torrent client and saturating their own broadband
  connection?
 
  Regards,
  Patrick.
 
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Re: [asterisk-users] Call Quality Measuring

2015-03-31 Thread Olivier
Some SIP hardphones (Polycom) or softphones (Counterpath) embed a
module that metter MOS.


Regards

2015-03-25 14:21 GMT+01:00 Patrick Beaumont p.beaum...@hatsoffsoftware.co.uk:
 Hi everyone.

 We regularly get customers complaining about call quality issues. Most of
 the time it turns out to be their own broadband. Very occasionally server
 load. Does anyone have any advice or links to advice on measuring call
 quality?

 I’ve been playing around with “sip show channelstats” but can’t other than
 measuring the packet loss I don’t really know what I’m supposed to be
 looking for in order to say “ah ha! that’s the problem!”. I also don’t
 know what it’s limits are. Will the stats in “sip show channelstats” show
 a customer using a torrent client and saturating their own broadband
 connection?

 Regards,
 Patrick.

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 _
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 asterisk-users mailing list
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Re: [asterisk-users] Call Quality Measuring

2015-03-31 Thread Patrick Beaumont
Thanks for the suggestions guys. I’ll try to have a play with Voipmonitor
in the near future.

So can I assume from the lack of discussion nobody is using the “sip show
channelstats” stuff?

Regards,
Patrick.

On 31/03/2015 08:23, Olivier oza.4...@gmail.com wrote:

Some SIP hardphones (Polycom) or softphones (Counterpath) embed a
module that metter MOS.


Regards

2015-03-25 14:21 GMT+01:00 Patrick Beaumont
p.beaum...@hatsoffsoftware.co.uk:
 Hi everyone.

 We regularly get customers complaining about call quality issues. Most
of
 the time it turns out to be their own broadband. Very occasionally
server
 load. Does anyone have any advice or links to advice on measuring call
 quality?

 I’ve been playing around with “sip show channelstats” but can’t other
than
 measuring the packet loss I don’t really know what I’m supposed to be
 looking for in order to say “ah ha! that’s the problem!”. I also don’t
 know what it’s limits are. Will the stats in “sip show channelstats”
show
 a customer using a torrent client and saturating their own broadband
 connection?

 Regards,
 Patrick.

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Re: [asterisk-users] Call Quality Measuring

2015-03-25 Thread Laszlo
On Wed, Mar 25, 2015 at 2:21 PM, Patrick Beaumont 
p.beaum...@hatsoffsoftware.co.uk wrote:

 Hi everyone.

 We regularly get customers complaining about call quality issues. Most of
 the time it turns out to be their own broadband. Very occasionally server
 load. Does anyone have any advice or links to advice on measuring call
 quality?

 I’ve been playing around with “sip show channelstats” but can’t other than
 measuring the packet loss I don’t really know what I’m supposed to be
 looking for in order to say “ah ha! that’s the problem!”. I also don’t
 know what it’s limits are. Will the stats in “sip show channelstats” show
 a customer using a torrent client and saturating their own broadband
 connection?

 Regards,
 Patrick.

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 _
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You can try voipmonitor (http://voipmonitor.org) free for 30 days,
hopefully it's enough for finding and fixing the call quality issues.

(I'm not affiliated with voipmonitor)
-- 

--
Kind regards,
Laszlo Bekesi
http://voipfreak.net
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Re: [asterisk-users] Call Quality Measuring (Laszlo)

2015-03-25 Thread marlon araujo
Have you tried using tcpdump? Then analyze the pcap on wireshark?



Marlon Araujo

 On Mar 25, 2015, at 13:00, asterisk-users-requ...@lists.digium.com wrote:
 
  1. Re: Call Quality Measuring (Laszlo)

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Re: [asterisk-users] Call Quality Measuring

2015-03-25 Thread Markus Weiler

Hi Patrick,

try voipmon, there it's free and you can even track MOS.

Markus


Am 25.03.2015 um 14:21 schrieb Patrick Beaumont:

Hi everyone.

We regularly get customers complaining about call quality issues. Most of
the time it turns out to be their own broadband. Very occasionally server
load. Does anyone have any advice or links to advice on measuring call
quality?

I’ve been playing around with “sip show channelstats” but can’t other than
measuring the packet loss I don’t really know what I’m supposed to be
looking for in order to say “ah ha! that’s the problem!”. I also don’t
know what it’s limits are. Will the stats in “sip show channelstats” show
a customer using a torrent client and saturating their own broadband
connection?

Regards,
Patrick.




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  http://www.asterisk.org/hello

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Re: [asterisk-users] Call Quality Measuring

2015-03-25 Thread Brendan Ord
Hi Markus,

Sounds interesting to me too... However my google-fu is letting me down today - 
I found VOIPmonitor at Sourceforge http://sourceforge.net/projects/voipmonitor/ 
but this looks like you'll need a license.

Any chance you have a link to voipmon?

Cheers ..

Brendan Ord
OntheNet - Network Engineer
P 07 5553 9222
F 07 5593 3557
Level One, 165 Varsity Parade Varsity Lakes Qld 4227 (Map)
www.OntheNet.com.au

 

  
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-Original Message-
From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Markus Weiler
Sent: Thursday, 26 March 2015 7:02 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Quality Measuring

Hi Patrick,

try voipmon, there it's free and you can even track MOS.

Markus


Am 25.03.2015 um 14:21 schrieb Patrick Beaumont:
 Hi everyone.

 We regularly get customers complaining about call quality issues. Most 
 of the time it turns out to be their own broadband. Very occasionally 
 server load. Does anyone have any advice or links to advice on 
 measuring call quality?

 I’ve been playing around with “sip show channelstats” but can’t other 
 than measuring the packet loss I don’t really know what I’m supposed 
 to be looking for in order to say “ah ha! that’s the problem!”. I also 
 don’t know what it’s limits are. Will the stats in “sip show 
 channelstats” show a customer using a torrent client and saturating 
 their own broadband connection?

 Regards,
 Patrick.



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Re: [asterisk-users] Call quality - how to debug

2009-06-02 Thread Steve Howes

On 2 Jun 2009, at 14:14, Adrian Marsh wrote:

 Hi All,

 I’ve a 1.4.15 A*k server supporting several users (approx 80 total,  
 but 10 sim calls usually).  I’ve one user who complains of  
 intermittent bad calls, though I suspect the bad calls are across  
 the board, but intermittent.

 Inbound calls are via in IAX trunk from Gradwell. CPU stats say that  
 Asterisk never uses more than 4-5% cpu, systems idle besides that.  
 Memory seems ok too. Network utilisation is  300kbps.  The voice  
 network (clients + server) sit on their own dedicated 100Mb  
 switches.  Stats from the switch say its lightly loaded.

 I’ve turned on voicefile recording.  What we hear, when there is a  
 bad call, is stuttered speech, from BOTH sides (so local SIP client,  
 and remote IAX inbound call).
 Debug from asterisk just shows the call inbound, answered and then  
 hung up as per normal.

 I’m at a loss of how to debug the voice issue further, without  
 putting a wireshark PC on the switch, port-mirroring the server and  
 then capturing all of the traffic in a round-robin-type capture and  
 even then I’m not sure what that will achieve.

 I’m going to switch from IAX to SIP for the inbound calls for that  
 user and see if that helps.

 Any ideas welcome,


What internet connection do you have...
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Re: [asterisk-users] Call quality - how to debug

2009-06-02 Thread --[ UxBoD ]--
- Steve Howes st...@geekinter.net wrote: 
 On 2 Jun 2009, at 14:14, Adrian Marsh wrote: 
 
  Hi All, 
  
  I’ve a 1.4.15 A*k server supporting several users (approx 80 total, 
  but 10 sim calls usually). I’ve one user who complains of 
  intermittent bad calls, though I suspect the bad calls are across 
  the board, but intermittent. 
  
  Inbound calls are via in IAX trunk from Gradwell. CPU stats say that 
  Asterisk never uses more than 4-5% cpu, systems idle besides that. 
  Memory seems ok too. Network utilisation is  300kbps. The voice 
  network (clients + server) sit on their own dedicated 100Mb 
  switches. Stats from the switch say its lightly loaded. 
  
  I’ve turned on voicefile recording. What we hear, when there is a 
  bad call, is stuttered speech, from BOTH sides (so local SIP client, 
  and remote IAX inbound call). 
  Debug from asterisk just shows the call inbound, answered and then 
  hung up as per normal. 
  
  I’m at a loss of how to debug the voice issue further, without 
  putting a wireshark PC on the switch, port-mirroring the server and 
  then capturing all of the traffic in a round-robin-type capture and 
  even then I’m not sure what that will achieve. 
  
  I’m going to switch from IAX to SIP for the inbound calls for that 
  user and see if that helps. 
  
  Any ideas welcome, 
  
 
 What internet connection do you have... 
 ___ 
 
 
Physical or virtualised server ?


Best Regards,

-- 
SplatNIX IT Services :: Innovation through collaboration

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Re: [asterisk-users] Call quality - how to debug

2009-06-02 Thread Adrian Marsh
Hi,

It's a 2mb dedicated leased fibre line, with 50% utilisation.
My first thoughts were the internet link, but that wouldn't explain why
the client transmit (other channel), which is on the same LAN as the
server, would have the same problem at the same time.

Gut feeling is that A*k was CPU overloaded, or the local LAN was, but
none of the stats show that going on at all, although my CPU stats are
5min samples - so that might hide a 60s of intense CPU activity.

It's a physical machine, Centos 4.6, 3ghz CPU Celeron, 1gb ram.
Only runs Asterisk.

Adrian


-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
Howes
Sent: 02 June 2009 14:23
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug


On 2 Jun 2009, at 14:14, Adrian Marsh wrote:

 Hi All,

 I've a 1.4.15 A*k server supporting several users (approx 80 total,  
 but 10 sim calls usually).  I've one user who complains of  
 intermittent bad calls, though I suspect the bad calls are across  
 the board, but intermittent.

 Inbound calls are via in IAX trunk from Gradwell. CPU stats say that  
 Asterisk never uses more than 4-5% cpu, systems idle besides that.  
 Memory seems ok too. Network utilisation is  300kbps.  The voice  
 network (clients + server) sit on their own dedicated 100Mb  
 switches.  Stats from the switch say its lightly loaded.

 I've turned on voicefile recording.  What we hear, when there is a  
 bad call, is stuttered speech, from BOTH sides (so local SIP client,  
 and remote IAX inbound call).
 Debug from asterisk just shows the call inbound, answered and then  
 hung up as per normal.

 I'm at a loss of how to debug the voice issue further, without  
 putting a wireshark PC on the switch, port-mirroring the server and  
 then capturing all of the traffic in a round-robin-type capture and  
 even then I'm not sure what that will achieve.

 I'm going to switch from IAX to SIP for the inbound calls for that  
 user and see if that helps.

 Any ideas welcome,


What internet connection do you have...
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Re: [asterisk-users] Call quality - how to debug

2009-06-02 Thread Adrian Marsh
I don't need QoS.

The voice network here is seperated from the PC LAN physically (2
separate switches), by design. So theres no web browsing etc on that 2mb
circuit.


-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of David
Gibbons
Sent: 02 June 2009 15:09
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Call quality - how to debug

2mb is small potatoes... unless you mean MegaBytes instead of
Megabits...

I am assuming you've already implemented QOS? That is likely the problem
if the intermittent quality issue is only on calls between internal and
external parties.

If someone tries to access the yahoo homepage while someone else is on
the phone, without QOS, they are really going to be fighting for that
bandwidth.

-Dave

-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Adrian
Marsh
Sent: Tuesday, June 02, 2009 9:59 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug

Hi,

It's a 2mb dedicated leased fibre line, with 50% utilisation.
My first thoughts were the internet link, but that wouldn't explain why
the client transmit (other channel), which is on the same LAN as the
server, would have the same problem at the same time.

Gut feeling is that A*k was CPU overloaded, or the local LAN was, but
none of the stats show that going on at all, although my CPU stats are
5min samples - so that might hide a 60s of intense CPU activity.

It's a physical machine, Centos 4.6, 3ghz CPU Celeron, 1gb ram.
Only runs Asterisk.

Adrian


-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
Howes
Sent: 02 June 2009 14:23
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug


On 2 Jun 2009, at 14:14, Adrian Marsh wrote:

 Hi All,

 I've a 1.4.15 A*k server supporting several users (approx 80 total,
 but 10 sim calls usually).  I've one user who complains of
 intermittent bad calls, though I suspect the bad calls are across
 the board, but intermittent.

 Inbound calls are via in IAX trunk from Gradwell. CPU stats say that
 Asterisk never uses more than 4-5% cpu, systems idle besides that.
 Memory seems ok too. Network utilisation is  300kbps.  The voice
 network (clients + server) sit on their own dedicated 100Mb
 switches.  Stats from the switch say its lightly loaded.

 I've turned on voicefile recording.  What we hear, when there is a
 bad call, is stuttered speech, from BOTH sides (so local SIP client,
 and remote IAX inbound call).
 Debug from asterisk just shows the call inbound, answered and then
 hung up as per normal.

 I'm at a loss of how to debug the voice issue further, without
 putting a wireshark PC on the switch, port-mirroring the server and
 then capturing all of the traffic in a round-robin-type capture and
 even then I'm not sure what that will achieve.

 I'm going to switch from IAX to SIP for the inbound calls for that
 user and see if that helps.

 Any ideas welcome,


What internet connection do you have...
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Re: [asterisk-users] Call quality - how to debug

2009-06-02 Thread David Gibbons
2mb is small potatoes... unless you mean MegaBytes instead of Megabits...

I am assuming you've already implemented QOS? That is likely the problem if the 
intermittent quality issue is only on calls between internal and external 
parties.

If someone tries to access the yahoo homepage while someone else is on the 
phone, without QOS, they are really going to be fighting for that bandwidth.

-Dave

-Original Message-
From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Adrian Marsh
Sent: Tuesday, June 02, 2009 9:59 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug

Hi,

It's a 2mb dedicated leased fibre line, with 50% utilisation.
My first thoughts were the internet link, but that wouldn't explain why
the client transmit (other channel), which is on the same LAN as the
server, would have the same problem at the same time.

Gut feeling is that A*k was CPU overloaded, or the local LAN was, but
none of the stats show that going on at all, although my CPU stats are
5min samples - so that might hide a 60s of intense CPU activity.

It's a physical machine, Centos 4.6, 3ghz CPU Celeron, 1gb ram.
Only runs Asterisk.

Adrian


-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
Howes
Sent: 02 June 2009 14:23
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug


On 2 Jun 2009, at 14:14, Adrian Marsh wrote:

 Hi All,

 I've a 1.4.15 A*k server supporting several users (approx 80 total,
 but 10 sim calls usually).  I've one user who complains of
 intermittent bad calls, though I suspect the bad calls are across
 the board, but intermittent.

 Inbound calls are via in IAX trunk from Gradwell. CPU stats say that
 Asterisk never uses more than 4-5% cpu, systems idle besides that.
 Memory seems ok too. Network utilisation is  300kbps.  The voice
 network (clients + server) sit on their own dedicated 100Mb
 switches.  Stats from the switch say its lightly loaded.

 I've turned on voicefile recording.  What we hear, when there is a
 bad call, is stuttered speech, from BOTH sides (so local SIP client,
 and remote IAX inbound call).
 Debug from asterisk just shows the call inbound, answered and then
 hung up as per normal.

 I'm at a loss of how to debug the voice issue further, without
 putting a wireshark PC on the switch, port-mirroring the server and
 then capturing all of the traffic in a round-robin-type capture and
 even then I'm not sure what that will achieve.

 I'm going to switch from IAX to SIP for the inbound calls for that
 user and see if that helps.

 Any ideas welcome,


What internet connection do you have...
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Re: [asterisk-users] Call quality - how to debug

2009-06-02 Thread Adrian Marsh
Scratch that,  my inventory tool says the system has 256Mb not 1Gb.
I wonder if a memory upgrade would help it out...

-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Adrian
Marsh
Sent: 02 June 2009 14:59
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug

Hi,

It's a 2mb dedicated leased fibre line, with 50% utilisation.
My first thoughts were the internet link, but that wouldn't explain why
the client transmit (other channel), which is on the same LAN as the
server, would have the same problem at the same time.

Gut feeling is that A*k was CPU overloaded, or the local LAN was, but
none of the stats show that going on at all, although my CPU stats are
5min samples - so that might hide a 60s of intense CPU activity.

It's a physical machine, Centos 4.6, 3ghz CPU Celeron, 1gb ram.
Only runs Asterisk.

Adrian


-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
Howes
Sent: 02 June 2009 14:23
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug


On 2 Jun 2009, at 14:14, Adrian Marsh wrote:

 Hi All,

 I've a 1.4.15 A*k server supporting several users (approx 80 total,  
 but 10 sim calls usually).  I've one user who complains of  
 intermittent bad calls, though I suspect the bad calls are across  
 the board, but intermittent.

 Inbound calls are via in IAX trunk from Gradwell. CPU stats say that  
 Asterisk never uses more than 4-5% cpu, systems idle besides that.  
 Memory seems ok too. Network utilisation is  300kbps.  The voice  
 network (clients + server) sit on their own dedicated 100Mb  
 switches.  Stats from the switch say its lightly loaded.

 I've turned on voicefile recording.  What we hear, when there is a  
 bad call, is stuttered speech, from BOTH sides (so local SIP client,  
 and remote IAX inbound call).
 Debug from asterisk just shows the call inbound, answered and then  
 hung up as per normal.

 I'm at a loss of how to debug the voice issue further, without  
 putting a wireshark PC on the switch, port-mirroring the server and  
 then capturing all of the traffic in a round-robin-type capture and  
 even then I'm not sure what that will achieve.

 I'm going to switch from IAX to SIP for the inbound calls for that  
 user and see if that helps.

 Any ideas welcome,


What internet connection do you have...
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Re: [asterisk-users] Call quality - how to debug

2009-06-02 Thread Darrick Hartman
Do you have any idea the number of bugs that have been fixed since 
1.4.15?  Upgrade to 1.4.25 (or 1.4.26-rc1) before attempting to debug this.

On 06/02/2009 08:58 AM, Adrian Marsh wrote:
 Hi,

 It's a 2mb dedicated leased fibre line, with50% utilisation.
 My first thoughts were the internet link, but that wouldn't explain why
 the client transmit (other channel), which is on the same LAN as the
 server, would have the same problem at the same time.

 Gut feeling is that A*k was CPU overloaded, or the local LAN was, but
 none of the stats show that going on at all, although my CPU stats are
 5min samples - so that might hide a 60s of intense CPU activity.

 It's a physical machine, Centos 4.6, 3ghz CPU Celeron, 1gb ram.
 Only runs Asterisk.

 Adrian


 -Original Message-
 From: asterisk-users-boun...@lists.digium.com
 [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
 Howes
 Sent: 02 June 2009 14:23
 To: Asterisk Users Mailing List - Non-Commercial Discussion
 Subject: Re: [asterisk-users] Call quality - how to debug


 On 2 Jun 2009, at 14:14, Adrian Marsh wrote:

 Hi All,

 I've a 1.4.15 A*k server supporting several users (approx 80 total,
 but10 sim calls usually).  I've one user who complains of
 intermittent bad calls, though I suspect the bad calls are across
 the board, but intermittent.

 Inbound calls are via in IAX trunk from Gradwell. CPU stats say that
 Asterisk never uses more than 4-5% cpu, systems idle besides that.
 Memory seems ok too. Network utilisation is  300kbps.  The voice
 network (clients + server) sit on their own dedicated 100Mb
 switches.  Stats from the switch say its lightly loaded.

 I've turned on voicefile recording.  What we hear, when there is a
 bad call, is stuttered speech, from BOTH sides (so local SIP client,
 and remote IAX inbound call).
 Debug from asterisk just shows the call inbound, answered and then
 hung up as per normal.

 I'm at a loss of how to debug the voice issue further, without
 putting a wireshark PC on the switch, port-mirroring the server and
 then capturing all of the traffic in a round-robin-type capture and
 even then I'm not sure what that will achieve.

 I'm going to switch from IAX to SIP for the inbound calls for that
 user and see if that helps.

 Any ideas welcome,

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Re: [asterisk-users] Call quality - how to debug

2009-06-02 Thread Adrian Marsh
Yeah, I know,  but when I last tried an upgrade to 1.4.18 it broke the
whole IAX connectivity and I was forced to drop back.

I'll go:

1) Memory upgrade first
2) Clone the machine, and upgrade to latest 1.4.x

However - my question would still stand, how exactly would I be able to
debug whats going on in the RTP stream? And why its stuttering
(sometimes halfway through a call).

Any tips or tricks for actually debugging within Asterisk ?

Thanks,

Adrian

-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Darrick
Hartman
Sent: 02 June 2009 15:22
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug

Do you have any idea the number of bugs that have been fixed since 
1.4.15?  Upgrade to 1.4.25 (or 1.4.26-rc1) before attempting to debug
this.

On 06/02/2009 08:58 AM, Adrian Marsh wrote:
 Hi,

 It's a 2mb dedicated leased fibre line, with50% utilisation.
 My first thoughts were the internet link, but that wouldn't explain
why
 the client transmit (other channel), which is on the same LAN as the
 server, would have the same problem at the same time.

 Gut feeling is that A*k was CPU overloaded, or the local LAN was, but
 none of the stats show that going on at all, although my CPU stats are
 5min samples - so that might hide a 60s of intense CPU activity.

 It's a physical machine, Centos 4.6, 3ghz CPU Celeron, 1gb ram.
 Only runs Asterisk.

 Adrian


 -Original Message-
 From: asterisk-users-boun...@lists.digium.com
 [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
 Howes
 Sent: 02 June 2009 14:23
 To: Asterisk Users Mailing List - Non-Commercial Discussion
 Subject: Re: [asterisk-users] Call quality - how to debug


 On 2 Jun 2009, at 14:14, Adrian Marsh wrote:

 Hi All,

 I've a 1.4.15 A*k server supporting several users (approx 80 total,
 but10 sim calls usually).  I've one user who complains of
 intermittent bad calls, though I suspect the bad calls are across
 the board, but intermittent.

 Inbound calls are via in IAX trunk from Gradwell. CPU stats say that
 Asterisk never uses more than 4-5% cpu, systems idle besides that.
 Memory seems ok too. Network utilisation is  300kbps.  The voice
 network (clients + server) sit on their own dedicated 100Mb
 switches.  Stats from the switch say its lightly loaded.

 I've turned on voicefile recording.  What we hear, when there is a
 bad call, is stuttered speech, from BOTH sides (so local SIP client,
 and remote IAX inbound call).
 Debug from asterisk just shows the call inbound, answered and then
 hung up as per normal.

 I'm at a loss of how to debug the voice issue further, without
 putting a wireshark PC on the switch, port-mirroring the server and
 then capturing all of the traffic in a round-robin-type capture and
 even then I'm not sure what that will achieve.

 I'm going to switch from IAX to SIP for the inbound calls for that
 user and see if that helps.

 Any ideas welcome,

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Re: [asterisk-users] Call quality - how to debug

2009-06-02 Thread Jared Smith
On Tue, 2009-06-02 at 15:49 +0100, Adrian Marsh wrote:
 However - my question would still stand, how exactly would I be able to
 debug whats going on in the RTP stream? And why its stuttering
 (sometimes halfway through a call).
 
 Any tips or tricks for actually debugging within Asterisk ?

Wireshark has a lot of RTP tools for looking at the latency and jitter
and dropped packets on the line, which are the most common problems I
find when helping people diagnose poor audio connections.  It won't tell
you what is *causing* the problem, but it will help you know what the
problem actually is.  

From there, you can start to track down the source of the problem one
network segment at a time.  For example... is the poor audio being
caused by network problems between the phone and Asterisk, or between
Asterisk and your upstream provider.


-- 
Jared Smith
Training Manager
Digium, Inc.


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Re: [asterisk-users] Call quality - how to debug

2009-06-02 Thread Steve Howes

On 2 Jun 2009, at 14:14, Adrian Marsh wrote:
 I’m at a loss of how to debug the voice issue further, without  
 putting a wireshark PC on the switch, port-mirroring the server and  
 then capturing all of the traffic in a round-robin-type capture and  
 even then I’m not sure what that will achieve.

Why not just tcpdump on the asterisk box then load it into wireshark?
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Re: [asterisk-users] Call quality - how to debug

2009-06-02 Thread David Gibbons
I think you're overlooking your internet uplink, which is what I'm talking 
about:

snip
Inbound calls are via in IAX trunk from Gradwell.
/snip

You certainly DO need QOS to maintain call quality over the INTERNET link.

-Dave

-Original Message-
From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Adrian Marsh
Sent: Tuesday, June 02, 2009 10:14 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug

I don't need QoS.

The voice network here is seperated from the PC LAN physically (2
separate switches), by design. So theres no web browsing etc on that 2mb
circuit.


-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of David
Gibbons
Sent: 02 June 2009 15:09
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Call quality - how to debug

2mb is small potatoes... unless you mean MegaBytes instead of
Megabits...

I am assuming you've already implemented QOS? That is likely the problem
if the intermittent quality issue is only on calls between internal and
external parties.

If someone tries to access the yahoo homepage while someone else is on
the phone, without QOS, they are really going to be fighting for that
bandwidth.

-Dave

-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Adrian
Marsh
Sent: Tuesday, June 02, 2009 9:59 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug

Hi,

It's a 2mb dedicated leased fibre line, with 50% utilisation.
My first thoughts were the internet link, but that wouldn't explain why
the client transmit (other channel), which is on the same LAN as the
server, would have the same problem at the same time.

Gut feeling is that A*k was CPU overloaded, or the local LAN was, but
none of the stats show that going on at all, although my CPU stats are
5min samples - so that might hide a 60s of intense CPU activity.

It's a physical machine, Centos 4.6, 3ghz CPU Celeron, 1gb ram.
Only runs Asterisk.

Adrian


-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
Howes
Sent: 02 June 2009 14:23
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug


On 2 Jun 2009, at 14:14, Adrian Marsh wrote:

 Hi All,

 I've a 1.4.15 A*k server supporting several users (approx 80 total,
 but 10 sim calls usually).  I've one user who complains of
 intermittent bad calls, though I suspect the bad calls are across
 the board, but intermittent.

 Inbound calls are via in IAX trunk from Gradwell. CPU stats say that
 Asterisk never uses more than 4-5% cpu, systems idle besides that.
 Memory seems ok too. Network utilisation is  300kbps.  The voice
 network (clients + server) sit on their own dedicated 100Mb
 switches.  Stats from the switch say its lightly loaded.

 I've turned on voicefile recording.  What we hear, when there is a
 bad call, is stuttered speech, from BOTH sides (so local SIP client,
 and remote IAX inbound call).
 Debug from asterisk just shows the call inbound, answered and then
 hung up as per normal.

 I'm at a loss of how to debug the voice issue further, without
 putting a wireshark PC on the switch, port-mirroring the server and
 then capturing all of the traffic in a round-robin-type capture and
 even then I'm not sure what that will achieve.

 I'm going to switch from IAX to SIP for the inbound calls for that
 user and see if that helps.

 Any ideas welcome,


What internet connection do you have...
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Re: [asterisk-users] Call quality - how to debug

2009-06-02 Thread David Gibbons
Unless I've misunderstood and you're not running ANYTHING but voice over that 
internet uplink?

snip
So theres no web browsing etc on that 2mb circuit.
/snip

In which case, I stand corrected and you don't need QOS.

-Dave


-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of David
Gibbons
Sent: 02 June 2009 15:09
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Call quality - how to debug

2mb is small potatoes... unless you mean MegaBytes instead of
Megabits...

I am assuming you've already implemented QOS? That is likely the problem
if the intermittent quality issue is only on calls between internal and
external parties.

If someone tries to access the yahoo homepage while someone else is on
the phone, without QOS, they are really going to be fighting for that
bandwidth.

-Dave

-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Adrian
Marsh
Sent: Tuesday, June 02, 2009 9:59 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug

Hi,

It's a 2mb dedicated leased fibre line, with 50% utilisation.
My first thoughts were the internet link, but that wouldn't explain why
the client transmit (other channel), which is on the same LAN as the
server, would have the same problem at the same time.

Gut feeling is that A*k was CPU overloaded, or the local LAN was, but
none of the stats show that going on at all, although my CPU stats are
5min samples - so that might hide a 60s of intense CPU activity.

It's a physical machine, Centos 4.6, 3ghz CPU Celeron, 1gb ram.
Only runs Asterisk.

Adrian


-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
Howes
Sent: 02 June 2009 14:23
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug


On 2 Jun 2009, at 14:14, Adrian Marsh wrote:

 Hi All,

 I've a 1.4.15 A*k server supporting several users (approx 80 total,
 but 10 sim calls usually).  I've one user who complains of
 intermittent bad calls, though I suspect the bad calls are across
 the board, but intermittent.

 Inbound calls are via in IAX trunk from Gradwell. CPU stats say that
 Asterisk never uses more than 4-5% cpu, systems idle besides that.
 Memory seems ok too. Network utilisation is  300kbps.  The voice
 network (clients + server) sit on their own dedicated 100Mb
 switches.  Stats from the switch say its lightly loaded.

 I've turned on voicefile recording.  What we hear, when there is a
 bad call, is stuttered speech, from BOTH sides (so local SIP client,
 and remote IAX inbound call).
 Debug from asterisk just shows the call inbound, answered and then
 hung up as per normal.

 I'm at a loss of how to debug the voice issue further, without
 putting a wireshark PC on the switch, port-mirroring the server and
 then capturing all of the traffic in a round-robin-type capture and
 even then I'm not sure what that will achieve.

 I'm going to switch from IAX to SIP for the inbound calls for that
 user and see if that helps.

 Any ideas welcome,


What internet connection do you have...
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Re: [asterisk-users] Call quality - how to debug

2009-06-02 Thread Adrian Marsh
Hi Dave,

You're quite right, it's a dedicated down and uplink to my ISP, and
Gradwell also has fibre connection into that ISP (so short hop to them)

The reason I don't think it's the fiber link, is that Asterisk recorded
the conversation as two channels. IN (from Gradwell), and OUT (from the
Cisco phone, that's on the same LAN as the asterisk server).  And I hear
distortion on both sides, at the same time.  As thats what asterisk
hears, and that part of the call is a same-LAN RTP stream, pre-ISP,
then that's why I don't think it's the IAX link.

That said, I've not got complaints from users making internal calls.  So
my thinking was maybe its an IAX/SIP conversion thing

As a test, I've switched my account, and the problem account to inbound
SIP, to see if that makes a difference. That makes it 100% SIP.

Next step, memory upgrade and the A*k upgrade.

Thanks,

Adrian

-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of David
Gibbons
Sent: 02 June 2009 16:27
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Call quality - how to debug

Unless I've misunderstood and you're not running ANYTHING but voice over
that internet uplink?

snip
So theres no web browsing etc on that 2mb circuit.
/snip

In which case, I stand corrected and you don't need QOS.

-Dave


-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of David
Gibbons
Sent: 02 June 2009 15:09
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Call quality - how to debug

2mb is small potatoes... unless you mean MegaBytes instead of
Megabits...

I am assuming you've already implemented QOS? That is likely the problem
if the intermittent quality issue is only on calls between internal and
external parties.

If someone tries to access the yahoo homepage while someone else is on
the phone, without QOS, they are really going to be fighting for that
bandwidth.

-Dave

-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Adrian
Marsh
Sent: Tuesday, June 02, 2009 9:59 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug

Hi,

It's a 2mb dedicated leased fibre line, with 50% utilisation.
My first thoughts were the internet link, but that wouldn't explain why
the client transmit (other channel), which is on the same LAN as the
server, would have the same problem at the same time.

Gut feeling is that A*k was CPU overloaded, or the local LAN was, but
none of the stats show that going on at all, although my CPU stats are
5min samples - so that might hide a 60s of intense CPU activity.

It's a physical machine, Centos 4.6, 3ghz CPU Celeron, 1gb ram.
Only runs Asterisk.

Adrian


-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
Howes
Sent: 02 June 2009 14:23
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug


On 2 Jun 2009, at 14:14, Adrian Marsh wrote:

 Hi All,

 I've a 1.4.15 A*k server supporting several users (approx 80 total,
 but 10 sim calls usually).  I've one user who complains of
 intermittent bad calls, though I suspect the bad calls are across
 the board, but intermittent.

 Inbound calls are via in IAX trunk from Gradwell. CPU stats say that
 Asterisk never uses more than 4-5% cpu, systems idle besides that.
 Memory seems ok too. Network utilisation is  300kbps.  The voice
 network (clients + server) sit on their own dedicated 100Mb
 switches.  Stats from the switch say its lightly loaded.

 I've turned on voicefile recording.  What we hear, when there is a
 bad call, is stuttered speech, from BOTH sides (so local SIP client,
 and remote IAX inbound call).
 Debug from asterisk just shows the call inbound, answered and then
 hung up as per normal.

 I'm at a loss of how to debug the voice issue further, without
 putting a wireshark PC on the switch, port-mirroring the server and
 then capturing all of the traffic in a round-robin-type capture and
 even then I'm not sure what that will achieve.

 I'm going to switch from IAX to SIP for the inbound calls for that
 user and see if that helps.

 Any ideas welcome,


What internet connection do you have...
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Re: [asterisk-users] Call quality - how to debug

2009-06-02 Thread Adrian Marsh
Hi Steve,

Mainly because, if it were a CPU utilisation issue, then putting an
extra load on the server because of tcpdump isn't going to help.  If I
go that route then I'll port mirror on the switch.

But thanks for the reply,

Adrian

-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
Howes
Sent: 02 June 2009 16:20
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality - how to debug


On 2 Jun 2009, at 14:14, Adrian Marsh wrote:
 I'm at a loss of how to debug the voice issue further, without  
 putting a wireshark PC on the switch, port-mirroring the server and  
 then capturing all of the traffic in a round-robin-type capture and  
 even then I'm not sure what that will achieve.

Why not just tcpdump on the asterisk box then load it into wireshark?
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Re: [asterisk-users] Call quality issue across VPN- POTS vs SIP

2008-11-03 Thread Bob Pierce

On Mon, 2008-11-03 at 11:14 -0500, Lincoln King-Cliby wrote:
 Any ideas why the audio quality would be so markedly different when
 the only thing that seems to be different is where the call is
 originating from (POTS line vs. SIP phone)?

Is it possible that calls from your POTS line are going across the VPN
as uLaw while the calls from the sip phones are using a compressed
codec?

Bob

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Re: [asterisk-users] Call quality issue across VPN- POTS vs SIP

2008-11-03 Thread Lincoln King-Cliby
Bob,

It's conceivable, but how would I verify this and how would I change it if that 
was the problem?

The site that those calls terminate at is using an Asterisk Appliance so most 
of the config is done for you but it is possible to tweak the underlying 
configuration files (and I also have SSH access so I can do asterisk -v -r) 
-- If I know what I need to tweak.

Thanks,

Lincoln

--
Lincoln King-Cliby, CTS
Applications Engineer
ControlWorks Consulting, LLC
Crestron Authorized Independent Programmer

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bob Pierce
Sent: Monday, November 03, 2008 12:18 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality issue across VPN- POTS vs SIP


On Mon, 2008-11-03 at 11:14 -0500, Lincoln King-Cliby wrote:
 Any ideas why the audio quality would be so markedly different when
 the only thing that seems to be different is where the call is
 originating from (POTS line vs. SIP phone)?

Is it possible that calls from your POTS line are going across the VPN
as uLaw while the calls from the sip phones are using a compressed
codec?

Bob

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Re: [asterisk-users] Call quality issue across VPN- POTS vs SIP

2008-11-03 Thread Lincoln King-Cliby
Just as an interesting follow-up/additional information, if I place a call to 
Site 2 on a POTS line, someone at Site 2 answers the call (using one of the 
Cisco phones) and then transfers it to me across the VPN the call sounds fine.

So I think Bob's question was on the right track with it being a CODEC issue, 
but I'm not sure how I need to deal with that for the ZAP channel type.

Thanks again,

Lincoln

--
Lincoln King-Cliby, CTS
Applications Engineer
ControlWorks Consulting, LLC
Crestron Authorized Independent Programmer

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lincoln 
King-Cliby
Sent: Monday, November 03, 2008 1:17 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Call quality issue across VPN- POTS vs SIP

Bob,

It's conceivable, but how would I verify this and how would I change it if that 
was the problem?

The site that those calls terminate at is using an Asterisk Appliance so most 
of the config is done for you but it is possible to tweak the underlying 
configuration files (and I also have SSH access so I can do asterisk -v -r) 
-- If I know what I need to tweak.

Thanks,

Lincoln

--
Lincoln King-Cliby, CTS
Applications Engineer
ControlWorks Consulting, LLC
Crestron Authorized Independent Programmer

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bob Pierce
Sent: Monday, November 03, 2008 12:18 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call quality issue across VPN- POTS vs SIP


On Mon, 2008-11-03 at 11:14 -0500, Lincoln King-Cliby wrote:
 Any ideas why the audio quality would be so markedly different when
 the only thing that seems to be different is where the call is
 originating from (POTS line vs. SIP phone)?

Is it possible that calls from your POTS line are going across the VPN
as uLaw while the calls from the sip phones are using a compressed
codec?

Bob

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Re: [asterisk-users] Call quality issue across VPN- POTS vs SIP

2008-11-03 Thread Bob Pierce

On Mon, 2008-11-03 at 13:17 -0500, Lincoln King-Cliby wrote:
 It's conceivable, but how would I verify this and how would I change
 it if that was the problem?

There's a few things you can do here.
1) Check the sip.conf on both sides to see what is defined there for the
trunk. Look for some disallow and allow statements. If they are there,
that will tell Asterisk what codecs to use on that trunk.

2) You could also check the codec that is in use during a call by
looking at the sip channel. From the asterisk CLI, start with show
channel SIP/ and tab it out to complete the command showing the trunk
between your two systems. I believe the codecs are listed here as
NativeFormats and ReadFormat. You could check this under both of
your scenarios to see if there is a different codec in use.

3) If you'd like to try and force the use of a compressed codec such as
GSM between your two sites, you would just need to make sure that both
sides had the following lines in the definition for the trunk in
sip.conf and then do a 'reload chan_sip.so from the Asterisk CLI:
disallow=all
allow=gsm

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Re: [asterisk-users] Call quality

2008-07-03 Thread Loic Didelot
Hello,
this is the case. Idle goes to 0% and IRQ goes to 100%.

I have a Junghanns ISDN card (bristuff) card. And I guess it is using
that Echo Canceler.

Best regards,
Loic Didelot.



On Thu, 2008-07-03 at 14:52 +1200, Matt Riddell wrote:
 -BEGIN PGP SIGNED MESSAGE-
 Hash: SHA1
 
 Loic Didelot wrote:
  Hi,
  I am using g711a everywhere.
  
  I checked on a completely idle system (no calls at all) and idle CPU is
  dropping from 100% to 0% more than once per minute.
 
 If you run top, and the idle goes to 0% is it the IRQ that is using the
 other 100%?
 
 If so, what echo canceller are you using?
 
 - --
 Kind Regards,
 
 Matt Riddell
 Director
 ___
 
 http://www.venturevoip.com (Great new VoIP end to end solution)
 http://www.venturevoip.com/news.php (Daily Asterisk News - html)
 http://www.venturevoip.com/newrssfeed.php (Daily Asterisk News - rss)
 -BEGIN PGP SIGNATURE-
 Version: GnuPG v1.4.7 (MingW32)
 Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org
 
 iD8DBQFIbD7dDQNt8rg0Kp4RAql0AJ9hUDFqaNbliJTCLiKvR9BT+rbdNwCgqUjh
 tZxWREnPeYuO5h1PgrXxv30=
 =pPAe
 -END PGP SIGNATURE-
 
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-- 
Loïc DIDELOT
MIXvoip S.a.
[EMAIL PROTECTED]
http://www.mixvoip.com


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Re: [asterisk-users] Call quality

2008-07-02 Thread Gavin Henry
2008/7/2 Loic Didelot [EMAIL PROTECTED]:
 Depends on the phone.

 On many devices you can setup buttons to call a url. Thats what I did.

Ah, yes. Would be a good thing to implement here. Then you can do
anything, like a support ticket etc.

Cheers.

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Re: [asterisk-users] Call quality

2008-07-02 Thread Matt Riddell
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Loic Didelot wrote:
 Hi,
 I am using g711a everywhere.
 
 I checked on a completely idle system (no calls at all) and idle CPU is
 dropping from 100% to 0% more than once per minute.

If you run top, and the idle goes to 0% is it the IRQ that is using the
other 100%?

If so, what echo canceller are you using?

- --
Kind Regards,

Matt Riddell
Director
___

http://www.venturevoip.com (Great new VoIP end to end solution)
http://www.venturevoip.com/news.php (Daily Asterisk News - html)
http://www.venturevoip.com/newrssfeed.php (Daily Asterisk News - rss)
-BEGIN PGP SIGNATURE-
Version: GnuPG v1.4.7 (MingW32)
Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org

iD8DBQFIbD7dDQNt8rg0Kp4RAql0AJ9hUDFqaNbliJTCLiKvR9BT+rbdNwCgqUjh
tZxWREnPeYuO5h1PgrXxv30=
=pPAe
-END PGP SIGNATURE-

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Re: [asterisk-users] Call quality

2008-07-01 Thread Steve Davies
2008/7/1 Loic Didelot [EMAIL PROTECTED]:
 Hello,
 one of my customers complained about bad voice quality on several calls,
 so I programmed a button on each phone which users can hit if they have
 audio drops and echo.

 I did this to check if there is a common recurrent problem to a given
 destination or just for one user etc... But till now I could not detect
 a pattern which could explain the problems

 This alert button is pressed between 7%-10% of all calls. The customer
 has 25 phones and around 300 calls per day.

 The SNOM phones are connected to Linksys switches and are totaly split
 from the computers network. The same goes for the asterisk box. No calls
 are routed trough the internet.
 Phone - Local Lan - Asterisk - Zaptel (Junghanns BRI card) - Carrier

 The carrier we use is known for his good quality and we never had a
 problem. It is the historic and most expensive carrier in Luxembourg.

 Asterisk is running on a 1GHZ VIA CPU with 1GB RAM box. They have a
 maximum of 6 concurrent calls.


Which version of asterisk/zaptel, and which echo canceler is running in Zaptel?

Regards,
Steve

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Re: [asterisk-users] Call quality

2008-07-01 Thread Loic Didelot
I tried to get a little into cpu utilization and found the following
results.

Can they help me to come to a conclusion?

Best regards,
Loic Didelot.

[EMAIL PROTECTED]:~# mpstat 1
Linux 2.6.22-14-server (ppsite1)07/01/2008

02:54:40 PM  CPU   %user   %nice%sys %iowait%irq   %soft  %steal   
%idleintr/s
02:54:41 PM  all0.000.001.000.000.000.000.00   
99.00   4210.00
02:54:42 PM  all0.000.000.000.000.000.000.00  
100.00   4207.00
02:54:43 PM  all0.000.000.000.000.000.000.00  
100.00   4208.00
02:54:44 PM  all0.000.000.000.00   45.000.000.00   
55.00   4127.00
02:54:45 PM  all0.000.000.000.00   97.000.000.00
3.00   4148.00
02:54:46 PM  all0.000.000.000.00   93.004.000.00
3.00   4195.00
02:54:47 PM  all0.000.000.000.00   92.006.000.00
2.00   4175.00
02:54:48 PM  all0.000.000.001.00   91.002.000.00
6.00   4154.00
02:54:49 PM  all0.000.000.000.00  100.000.000.00
0.00   4069.00
02:54:50 PM  all0.000.000.000.00   23.000.000.00   
77.00   4125.00
02:54:51 PM  all2.000.000.000.00   19.000.000.00   
79.00   4123.00
02:54:52 PM  all0.000.000.000.000.000.000.00  
100.00   4236.00
02:54:53 PM  all0.000.006.002.000.003.000.00   
89.00   4302.00
02:54:54 PM  all0.000.005.000.000.003.000.00   
92.00   4267.00
02:54:55 PM  all0.000.00   20.000.000.001.000.00   
79.00   4328.00
02:54:56 PM  all0.000.000.000.009.000.000.00   
91.00   4352.00
02:54:57 PM  all0.000.000.00   49.00   46.000.000.00
5.00   4376.00
02:54:58 PM  all0.000.000.000.000.000.000.00  
100.00   4350.00
02:54:59 PM  all   11.000.002.00   36.000.000.000.00   
51.00   4237.00
02:55:00 PM  all0.000.000.00  100.000.000.000.00
0.00   4221.00
02:55:01 PM  all1.000.001.00   62.00   36.000.000.00
0.00   4318.00
02:55:02 PM  all0.000.000.002.00   98.000.000.00
0.00   4219.00
02:55:03 PM  all0.000.000.000.00  100.000.000.00
0.00   4342.00
02:55:04 PM  all0.000.000.002.00   98.000.000.00
0.00   4236.00
02:55:05 PM  all   14.000.004.00   20.00   62.000.000.00
0.00   4229.00
02:55:06 PM  all   39.000.003.00   38.00   18.001.000.00
1.00   4346.00
02:55:07 PM  all8.000.008.00   79.003.001.000.00
1.00   4240.00
02:55:08 PM  all1.000.000.00   98.000.000.000.00
1.00   4217.00
02:55:09 PM  all0.000.001.006.000.000.000.00   
93.00   4167.00
02:55:10 PM  all0.000.000.000.00   25.000.000.00   
75.00   4132.00
02:55:11 PM  all0.000.000.000.00   75.000.000.00   
25.00   4117.00
02:55:12 PM  all0.000.000.000.00   53.000.000.00   
47.00   4130.00
02:55:13 PM  all0.000.000.000.000.000.000.00  
100.00   4103.00
02:55:14 PM  all0.000.000.00   50.000.000.000.00   
50.00   4124.00
02:55:15 PM  all0.000.001.000.000.000.000.00   
99.00   4216.00
02:55:16 PM  all1.000.000.000.00   32.000.000.00   
67.00   4214.00
02:55:17 PM  all0.000.000.000.00   98.000.000.00
2.00   4209.00
02:55:18 PM  all0.000.000.000.00   94.000.000.00
6.00   4220.00
02:55:19 PM  all0.000.000.000.00   58.000.000.00   
42.00   4216.00
02:55:20 PM  all1.000.000.000.000.000.000.00   
99.00   4204.00
02:55:21 PM  all1.000.000.000.000.000.000.00   
99.00   4210.00
02:55:22 PM  all1.000.000.000.000.000.000.00   
99.00   4234.00
02:55:23 PM  all0.000.001.000.000.000.000.00   
99.00   4202.00
02:55:24 PM  all0.000.001.000.000.000.000.00   
99.00   4109.00
02:55:25 PM  all1.000.001.001.00   53.001.000.00   
43.00   4179.00
02:55:26 PM  all0.000.000.000.00   35.000.000.00   
65.00   4213.00
02:55:27 PM  all0.000.001.000.000.000.000.00   
99.00   4204.00
02:55:28 PM  all0.000.001.000.000.000.000.00   
99.00   4169.00
02:55:29 PM  all0.000.003.960.00   37.620.990.00   
57.43   4149.50
02:55:30 PM  all0.000.001.000.000.000.000.00   
99.00   4208.00
02:55:31 PM  all0.000.000.00   16.003.000.000.00  

Re: [asterisk-users] Call quality

2008-07-01 Thread Steve Totaro
On Tue, Jul 1, 2008 at 8:38 AM, Loic Didelot [EMAIL PROTECTED] wrote:
 Hello,
 one of my customers complained about bad voice quality on several calls,
 so I programmed a button on each phone which users can hit if they have
 audio drops and echo.

 I did this to check if there is a common recurrent problem to a given
 destination or just for one user etc... But till now I could not detect
 a pattern which could explain the problems

 This alert button is pressed between 7%-10% of all calls. The customer
 has 25 phones and around 300 calls per day.

 The SNOM phones are connected to Linksys switches and are totaly split
 from the computers network. The same goes for the asterisk box. No calls
 are routed trough the internet.
 Phone - Local Lan - Asterisk - Zaptel (Junghanns BRI card) - Carrier

 The carrier we use is known for his good quality and we never had a
 problem. It is the historic and most expensive carrier in Luxembourg.

 Asterisk is running on a 1GHZ VIA CPU with 1GB RAM box. They have a
 maximum of 6 concurrent calls.

 Maybe someone can help me to track down the problem. What should I
 check, monitor test. Any ideas are welcome.


 Best regards,
 Loic Didelot.

 --
 Loïc DIDELOT
 MIXvoip S.a.
 [EMAIL PROTECTED]
 http://www.mixvoip.com

Is this a new install or a new problem?

If it is a new problem, what has changed?

If it is a new install, I would not rule out the provider, the more
historic may or may not be a good thing.  Describe the audio when it
is poor, popping, clicking, hissing?

Have you tried running a debug on the spans?

Thanks,
Steve T

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Re: [asterisk-users] Call quality

2008-07-01 Thread Steve Totaro
I/O wait is very suspicious.  What is your hardware platform?  Is this
just a plain Jane PBX or are you doing anything unusual?

Thanks,
Steve T

On Tue, Jul 1, 2008 at 8:57 AM, Loic Didelot [EMAIL PROTECTED] wrote:
 I tried to get a little into cpu utilization and found the following
 results.

 Can they help me to come to a conclusion?

 Best regards,
 Loic Didelot.

 [EMAIL PROTECTED]:~# mpstat 1
 Linux 2.6.22-14-server (ppsite1)07/01/2008

 02:54:40 PM  CPU   %user   %nice%sys %iowait%irq   %soft  %steal   
 %idleintr/s
 02:54:41 PM  all0.000.001.000.000.000.000.00   
 99.00   4210.00
 02:54:42 PM  all0.000.000.000.000.000.000.00  
 100.00   4207.00
 02:54:43 PM  all0.000.000.000.000.000.000.00  
 100.00   4208.00
 02:54:44 PM  all0.000.000.000.00   45.000.000.00   
 55.00   4127.00
 02:54:45 PM  all0.000.000.000.00   97.000.000.00
 3.00   4148.00
 02:54:46 PM  all0.000.000.000.00   93.004.000.00
 3.00   4195.00
 02:54:47 PM  all0.000.000.000.00   92.006.000.00
 2.00   4175.00
 02:54:48 PM  all0.000.000.001.00   91.002.000.00
 6.00   4154.00
 02:54:49 PM  all0.000.000.000.00  100.000.000.00
 0.00   4069.00
 02:54:50 PM  all0.000.000.000.00   23.000.000.00   
 77.00   4125.00
 02:54:51 PM  all2.000.000.000.00   19.000.000.00   
 79.00   4123.00
 02:54:52 PM  all0.000.000.000.000.000.000.00  
 100.00   4236.00
 02:54:53 PM  all0.000.006.002.000.003.000.00   
 89.00   4302.00
 02:54:54 PM  all0.000.005.000.000.003.000.00   
 92.00   4267.00
 02:54:55 PM  all0.000.00   20.000.000.001.000.00   
 79.00   4328.00
 02:54:56 PM  all0.000.000.000.009.000.000.00   
 91.00   4352.00
 02:54:57 PM  all0.000.000.00   49.00   46.000.000.00
 5.00   4376.00
 02:54:58 PM  all0.000.000.000.000.000.000.00  
 100.00   4350.00
 02:54:59 PM  all   11.000.002.00   36.000.000.000.00   
 51.00   4237.00
 02:55:00 PM  all0.000.000.00  100.000.000.000.00
 0.00   4221.00
 02:55:01 PM  all1.000.001.00   62.00   36.000.000.00
 0.00   4318.00
 02:55:02 PM  all0.000.000.002.00   98.000.000.00
 0.00   4219.00
 02:55:03 PM  all0.000.000.000.00  100.000.000.00
 0.00   4342.00
 02:55:04 PM  all0.000.000.002.00   98.000.000.00
 0.00   4236.00
 02:55:05 PM  all   14.000.004.00   20.00   62.000.000.00
 0.00   4229.00
 02:55:06 PM  all   39.000.003.00   38.00   18.001.000.00
 1.00   4346.00
 02:55:07 PM  all8.000.008.00   79.003.001.000.00
 1.00   4240.00
 02:55:08 PM  all1.000.000.00   98.000.000.000.00
 1.00   4217.00
 02:55:09 PM  all0.000.001.006.000.000.000.00   
 93.00   4167.00
 02:55:10 PM  all0.000.000.000.00   25.000.000.00   
 75.00   4132.00
 02:55:11 PM  all0.000.000.000.00   75.000.000.00   
 25.00   4117.00
 02:55:12 PM  all0.000.000.000.00   53.000.000.00   
 47.00   4130.00
 02:55:13 PM  all0.000.000.000.000.000.000.00  
 100.00   4103.00
 02:55:14 PM  all0.000.000.00   50.000.000.000.00   
 50.00   4124.00
 02:55:15 PM  all0.000.001.000.000.000.000.00   
 99.00   4216.00
 02:55:16 PM  all1.000.000.000.00   32.000.000.00   
 67.00   4214.00
 02:55:17 PM  all0.000.000.000.00   98.000.000.00
 2.00   4209.00
 02:55:18 PM  all0.000.000.000.00   94.000.000.00
 6.00   4220.00
 02:55:19 PM  all0.000.000.000.00   58.000.000.00   
 42.00   4216.00
 02:55:20 PM  all1.000.000.000.000.000.000.00   
 99.00   4204.00
 02:55:21 PM  all1.000.000.000.000.000.000.00   
 99.00   4210.00
 02:55:22 PM  all1.000.000.000.000.000.000.00   
 99.00   4234.00
 02:55:23 PM  all0.000.001.000.000.000.000.00   
 99.00   4202.00
 02:55:24 PM  all0.000.001.000.000.000.000.00   
 99.00   4109.00
 02:55:25 PM  all1.000.001.001.00   53.001.000.00   
 43.00   4179.00
 02:55:26 PM  all0.000.000.000.00   35.000.000.00   
 65.00   4213.00
 02:55:27 PM  all0.000.001.000.000.000.000.00   
 99.00   4204.00
 02:55:28 PM  all0.00

Re: [asterisk-users] Call quality

2008-07-01 Thread Loic Didelot
Hi,
its a new installation in a new office. Customer moved in, so right
moment to get a new PBX.

The box is running asterisk, nothing else:
 - asterisk
 - postfix just to send out voicemails
 - no realtime
 - som AGIS at call setup and call end
 - Asterisk 1.4.19.1-BRIstuffed-0.4.0-RC2
 - zaptel-1.4.10

We use a Junghann BRI card and a XORCOMM Analog Astribank. But only one
modem and 2 fax devices are connected to the astribank.


I did not do a debug on the spans. Anythin special I should look for?

Difficult to describe the audio:
 - basically echo is appearing
 - audio problems are only one way
 - audio has cuts when speaking



Best regards,
Loic Didelot.




On Tue, 2008-07-01 at 08:58 -0400, Steve Totaro wrote:
 On Tue, Jul 1, 2008 at 8:38 AM, Loic Didelot [EMAIL PROTECTED] wrote:
  Hello,
  one of my customers complained about bad voice quality on several calls,
  so I programmed a button on each phone which users can hit if they have
  audio drops and echo.
 
  I did this to check if there is a common recurrent problem to a given
  destination or just for one user etc... But till now I could not detect
  a pattern which could explain the problems
 
  This alert button is pressed between 7%-10% of all calls. The customer
  has 25 phones and around 300 calls per day.
 
  The SNOM phones are connected to Linksys switches and are totaly split
  from the computers network. The same goes for the asterisk box. No calls
  are routed trough the internet.
  Phone - Local Lan - Asterisk - Zaptel (Junghanns BRI card) - Carrier
 
  The carrier we use is known for his good quality and we never had a
  problem. It is the historic and most expensive carrier in Luxembourg.
 
  Asterisk is running on a 1GHZ VIA CPU with 1GB RAM box. They have a
  maximum of 6 concurrent calls.
 
  Maybe someone can help me to track down the problem. What should I
  check, monitor test. Any ideas are welcome.
 
 
  Best regards,
  Loic Didelot.
 
  --
  Loïc DIDELOT
  MIXvoip S.a.
  [EMAIL PROTECTED]
  http://www.mixvoip.com
 
 Is this a new install or a new problem?
 
 If it is a new problem, what has changed?
 
 If it is a new install, I would not rule out the provider, the more
 historic may or may not be a good thing.  Describe the audio when it
 is poor, popping, clicking, hissing?
 
 Have you tried running a debug on the spans?
 
 Thanks,
 Steve T
 
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-- 
Loïc DIDELOT
MIXvoip S.a.
[EMAIL PROTECTED]
http://www.mixvoip.com


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Re: [asterisk-users] Call quality

2008-07-01 Thread David Backeberg
On Tue, Jul 1, 2008 at 8:38 AM, Loic Didelot [EMAIL PROTECTED] wrote:
 Maybe someone can help me to track down the problem. What should I
 check, monitor test. Any ideas are welcome.

If there are no legal reasons not to, consider recording all calls for
a limited time. It's easier for engineers to debug a voice quality
problem when they have a recording of exactly what it sounds like.
It's possible that different people are complaining about different
perceptions of what they consider a voice quality problem, and that
the problem might not even be on your end of the conversation.

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Re: [asterisk-users] Call quality

2008-07-01 Thread Loic Didelot
Hello,
I forgot to include CPU information

[EMAIL PROTECTED]:/usr/src/bristuff-0.4.0-RC2# cat /proc/cpuinfo 
processor   : 0
vendor_id   : CentaurHauls
cpu family  : 6
model   : 10
model name  : VIA Esther processor 1000MHz
stepping: 9
cpu MHz : 1000.127
cache size  : 128 KB
fdiv_bug: no
hlt_bug : no
f00f_bug: no
coma_bug: no
fpu : yes
fpu_exception   : yes
cpuid level : 1
wp  : yes
flags   : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge cmov pat
clflush acpi mmx fxsr sse sse2 tm nx up pni est tm2 rng rng_en ace
ace_en ace2 ace2_en phe phe_en pmm pmm_en
bogomips: 2002.19
clflush size: 64

The box is running asterisk, nothing else:
 - asterisk
 - postfix just to send out voicemails
 - no realtime
 - som AGIS at call setup and call end
 - Asterisk 1.4.19.1-BRIstuffed-0.4.0-RC2
 - zaptel-1.4.10

Best regards,
Loic Didelot.



On Tue, 2008-07-01 at 13:54 +0100, Steve Davies wrote:
 2008/7/1 Loic Didelot [EMAIL PROTECTED]:
  Hello,
  one of my customers complained about bad voice quality on several calls,
  so I programmed a button on each phone which users can hit if they have
  audio drops and echo.
 
  I did this to check if there is a common recurrent problem to a given
  destination or just for one user etc... But till now I could not detect
  a pattern which could explain the problems
 
  This alert button is pressed between 7%-10% of all calls. The customer
  has 25 phones and around 300 calls per day.
 
  The SNOM phones are connected to Linksys switches and are totaly split
  from the computers network. The same goes for the asterisk box. No calls
  are routed trough the internet.
  Phone - Local Lan - Asterisk - Zaptel (Junghanns BRI card) - Carrier
 
  The carrier we use is known for his good quality and we never had a
  problem. It is the historic and most expensive carrier in Luxembourg.
 
  Asterisk is running on a 1GHZ VIA CPU with 1GB RAM box. They have a
  maximum of 6 concurrent calls.
 
 
 Which version of asterisk/zaptel, and which echo canceler is running in 
 Zaptel?
 
 Regards,
 Steve
 
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-- 
Loïc DIDELOT
MIXvoip S.a.
[EMAIL PROTECTED]
http://www.mixvoip.com


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Re: [asterisk-users] Call quality

2008-07-01 Thread Loic Didelot
I considered that,
but I fear that this would load the machine even more. So I guess I
should take a more powerful box with a good harddrive (at the moment I
have a solid state flash card) and start recording calls.


Best regards,
Loic Didelot.



On Tue, 2008-07-01 at 09:10 -0400, David Backeberg wrote:
 On Tue, Jul 1, 2008 at 8:38 AM, Loic Didelot [EMAIL PROTECTED] wrote:
  Maybe someone can help me to track down the problem. What should I
  check, monitor test. Any ideas are welcome.
 
 If there are no legal reasons not to, consider recording all calls for
 a limited time. It's easier for engineers to debug a voice quality
 problem when they have a recording of exactly what it sounds like.
 It's possible that different people are complaining about different
 perceptions of what they consider a voice quality problem, and that
 the problem might not even be on your end of the conversation.
 
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-- 
Loïc DIDELOT
MIXvoip S.a.
[EMAIL PROTECTED]
http://www.mixvoip.com


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Re: [asterisk-users] Call quality

2008-07-01 Thread Steve Totaro
Recording the calls may or may not reveal an issue.  I have personally
done this exact same method of troubleshooting only to find the
recordings were perfect but not the actual calls.

I think you should try just putting a regular server in place of your
appliance and then test.

I have a feeling the I/O is choking your system, similar to recording
many simultaneous calls, which to me would indicate a flash
bottleneck.  At least put in a real HD and copy over your configs.

Thanks,
Steve T

On Tue, Jul 1, 2008 at 9:15 AM, Loic Didelot [EMAIL PROTECTED] wrote:
 I considered that,
 but I fear that this would load the machine even more. So I guess I
 should take a more powerful box with a good harddrive (at the moment I
 have a solid state flash card) and start recording calls.


 Best regards,
 Loic Didelot.



 On Tue, 2008-07-01 at 09:10 -0400, David Backeberg wrote:
 On Tue, Jul 1, 2008 at 8:38 AM, Loic Didelot [EMAIL PROTECTED] wrote:
  Maybe someone can help me to track down the problem. What should I
  check, monitor test. Any ideas are welcome.

 If there are no legal reasons not to, consider recording all calls for
 a limited time. It's easier for engineers to debug a voice quality
 problem when they have a recording of exactly what it sounds like.
 It's possible that different people are complaining about different
 perceptions of what they consider a voice quality problem, and that
 the problem might not even be on your end of the conversation.

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 --
 Loïc DIDELOT
 MIXvoip S.a.
 [EMAIL PROTECTED]
 http://www.mixvoip.com


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Re: [asterisk-users] Call quality

2008-07-01 Thread Tzafrir Cohen
On Tue, Jul 01, 2008 at 02:38:25PM +0200, Loic Didelot wrote:
 Hello,
 one of my customers complained about bad voice quality on several calls,
 so I programmed a button on each phone which users can hit if they have
 audio drops and echo.
 
 I did this to check if there is a common recurrent problem to a given
 destination or just for one user etc... But till now I could not detect
 a pattern which could explain the problems
 
 This alert button is pressed between 7%-10% of all calls. The customer
 has 25 phones and around 300 calls per day.
 
 The SNOM phones are connected to Linksys switches and are totaly split
 from the computers network. The same goes for the asterisk box. No calls
 are routed trough the internet.
 Phone - Local Lan - Asterisk - Zaptel (Junghanns BRI card) - Carrier

Are the problems in SIP-PSTN calls? SIP-SIP calls?
PSTN-Local? (echo test, playback, whatever)

SIP-PSTN or PSTN-SIP (what direction is the call)?

7% is something you have hope of reproducing. Unless you miss the real
factor. Have you managed to reproduce it yourself?

 
 The carrier we use is known for his good quality and we never had a
 problem. It is the historic and most expensive carrier in Luxembourg.
 
 Asterisk is running on a 1GHZ VIA CPU with 1GB RAM box. They have a
 maximum of 6 concurrent calls.
 
 Maybe someone can help me to track down the problem. What should I
 check, monitor test. Any ideas are welcome.

-- 
   Tzafrir Cohen
icq#16849755  jabber:[EMAIL PROTECTED]
+972-50-7952406   mailto:[EMAIL PROTECTED]
http://www.xorcom.com  iax:[EMAIL PROTECTED]/tzafrir

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Re: [asterisk-users] Call quality

2008-07-01 Thread Loic Didelot
The problem appears mostly on outgoing calls SIP-PSTN but not only. 10%
of all alerts are internal calls. I had the chance to notice the problem
once myself but I could never again reproduce.  

Best regards,
Loic Didelot.

On Tue, 2008-07-01 at 18:03 +0300, Tzafrir Cohen wrote:
 On Tue, Jul 01, 2008 at 02:38:25PM +0200, Loic Didelot wrote:
  Hello,
  one of my customers complained about bad voice quality on several calls,
  so I programmed a button on each phone which users can hit if they have
  audio drops and echo.
  
  I did this to check if there is a common recurrent problem to a given
  destination or just for one user etc... But till now I could not detect
  a pattern which could explain the problems
  
  This alert button is pressed between 7%-10% of all calls. The customer
  has 25 phones and around 300 calls per day.
  
  The SNOM phones are connected to Linksys switches and are totaly split
  from the computers network. The same goes for the asterisk box. No calls
  are routed trough the internet.
  Phone - Local Lan - Asterisk - Zaptel (Junghanns BRI card) - Carrier
 
 Are the problems in SIP-PSTN calls? SIP-SIP calls?
 PSTN-Local? (echo test, playback, whatever)
 
 SIP-PSTN or PSTN-SIP (what direction is the call)?
 
 7% is something you have hope of reproducing. Unless you miss the real
 factor. Have you managed to reproduce it yourself?
 
  
  The carrier we use is known for his good quality and we never had a
  problem. It is the historic and most expensive carrier in Luxembourg.
  
  Asterisk is running on a 1GHZ VIA CPU with 1GB RAM box. They have a
  maximum of 6 concurrent calls.
  
  Maybe someone can help me to track down the problem. What should I
  check, monitor test. Any ideas are welcome.
 
-- 
Loïc DIDELOT
MIXvoip S.a.
[EMAIL PROTECTED]
http://www.mixvoip.com


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Re: [asterisk-users] Call quality

2008-07-01 Thread Steve Totaro
Try IOSTAT 
http://www.linuxquestions.org/linux/articles/Jeremys_Magazine_Articles/Hunting_I_O_Bottlenecks_with_iostat

Maybe you can correlate VM and/or emailing of VM to your IO spikes.

Have you watched top and the Asterisk CLI when someone hits the panic button?

Thanks,
Steve T

On Tue, Jul 1, 2008 at 11:17 AM, Loic Didelot [EMAIL PROTECTED] wrote:
 The problem appears mostly on outgoing calls SIP-PSTN but not only. 10%
 of all alerts are internal calls. I had the chance to notice the problem
 once myself but I could never again reproduce.

 Best regards,
 Loic Didelot.

 On Tue, 2008-07-01 at 18:03 +0300, Tzafrir Cohen wrote:
 On Tue, Jul 01, 2008 at 02:38:25PM +0200, Loic Didelot wrote:
  Hello,
  one of my customers complained about bad voice quality on several calls,
  so I programmed a button on each phone which users can hit if they have
  audio drops and echo.
 
  I did this to check if there is a common recurrent problem to a given
  destination or just for one user etc... But till now I could not detect
  a pattern which could explain the problems
 
  This alert button is pressed between 7%-10% of all calls. The customer
  has 25 phones and around 300 calls per day.
 
  The SNOM phones are connected to Linksys switches and are totaly split
  from the computers network. The same goes for the asterisk box. No calls
  are routed trough the internet.
  Phone - Local Lan - Asterisk - Zaptel (Junghanns BRI card) - Carrier

 Are the problems in SIP-PSTN calls? SIP-SIP calls?
 PSTN-Local? (echo test, playback, whatever)

 SIP-PSTN or PSTN-SIP (what direction is the call)?

 7% is something you have hope of reproducing. Unless you miss the real
 factor. Have you managed to reproduce it yourself?

 
  The carrier we use is known for his good quality and we never had a
  problem. It is the historic and most expensive carrier in Luxembourg.
 
  Asterisk is running on a 1GHZ VIA CPU with 1GB RAM box. They have a
  maximum of 6 concurrent calls.
 
  Maybe someone can help me to track down the problem. What should I
  check, monitor test. Any ideas are welcome.

 --
 Loïc DIDELOT
 MIXvoip S.a.
 [EMAIL PROTECTED]
 http://www.mixvoip.com


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Re: [asterisk-users] Call quality

2008-07-01 Thread Tzafrir Cohen
On Tue, Jul 01, 2008 at 05:17:50PM +0200, Loic Didelot wrote:
 The problem appears mostly on outgoing calls SIP-PSTN but not only. 10%
 of all alerts are internal calls. 

Any chance that omst of the calls are outgoing SIP-PSTN calls?

 I had the chance to notice the problem
 once myself but I could never again reproduce.  

So it doesn't happen with Local-PSTN calls (the type you can easily
test remotely if we assume there's no voip access).

-- 
   Tzafrir Cohen
icq#16849755  jabber:[EMAIL PROTECTED]
+972-50-7952406   mailto:[EMAIL PROTECTED]
http://www.xorcom.com  iax:[EMAIL PROTECTED]/tzafrir

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Re: [asterisk-users] Call quality

2008-07-01 Thread Loic Didelot
Yes, most calls are SIP-PSTN calls.

Thanks for your help.

I will try a faster box. Are VIA CPUs known to cause problems?

Loic


On Tue, 2008-07-01 at 18:50 +0300, Tzafrir Cohen wrote:
 On Tue, Jul 01, 2008 at 05:17:50PM +0200, Loic Didelot wrote:
  The problem appears mostly on outgoing calls SIP-PSTN but not only. 10%
  of all alerts are internal calls. 
 
 Any chance that omst of the calls are outgoing SIP-PSTN calls?
 
  I had the chance to notice the problem
  once myself but I could never again reproduce.  
 
 So it doesn't happen with Local-PSTN calls (the type you can easily
 test remotely if we assume there's no voip access).
 


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Re: [asterisk-users] Call quality

2008-07-01 Thread Steve Totaro
I don't think your issue is the VIA CPU but the I/O of your flash
drive.  Voicemail is what I suspect being the I/O bottleneck.

Thanks,
Steve T

On Tue, Jul 1, 2008 at 2:52 PM, Loic Didelot [EMAIL PROTECTED] wrote:
 Yes, most calls are SIP-PSTN calls.

 Thanks for your help.

 I will try a faster box. Are VIA CPUs known to cause problems?

 Loic


 On Tue, 2008-07-01 at 18:50 +0300, Tzafrir Cohen wrote:
 On Tue, Jul 01, 2008 at 05:17:50PM +0200, Loic Didelot wrote:
  The problem appears mostly on outgoing calls SIP-PSTN but not only. 10%
  of all alerts are internal calls.

 Any chance that omst of the calls are outgoing SIP-PSTN calls?

  I had the chance to notice the problem
  once myself but I could never again reproduce.

 So it doesn't happen with Local-PSTN calls (the type you can easily
 test remotely if we assume there's no voip access).



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Re: [asterisk-users] Call quality

2008-07-01 Thread Loic Didelot
Yes,
but they get like 10 voicemails per day. That feature isnt really used
alot.

Loic

On Tue, 2008-07-01 at 14:58 -0400, Steve Totaro wrote:
 I don't think your issue is the VIA CPU but the I/O of your flash
 drive.  Voicemail is what I suspect being the I/O bottleneck.
 
 Thanks,
 Steve T
 
 On Tue, Jul 1, 2008 at 2:52 PM, Loic Didelot [EMAIL PROTECTED] wrote:
  Yes, most calls are SIP-PSTN calls.
 
  Thanks for your help.
 
  I will try a faster box. Are VIA CPUs known to cause problems?
 
  Loic
 
 
  On Tue, 2008-07-01 at 18:50 +0300, Tzafrir Cohen wrote:
  On Tue, Jul 01, 2008 at 05:17:50PM +0200, Loic Didelot wrote:
   The problem appears mostly on outgoing calls SIP-PSTN but not only. 10%
   of all alerts are internal calls.
 
  Any chance that omst of the calls are outgoing SIP-PSTN calls?
 
   I had the chance to notice the problem
   once myself but I could never again reproduce.
 
  So it doesn't happen with Local-PSTN calls (the type you can easily
  test remotely if we assume there's no voip access).
 
 
 
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Re: [asterisk-users] Call quality

2008-07-01 Thread Steve Totaro
Run top along with the tool that indicated the high I/O and see what
is going on.  Are you doing G729 or anything like that?

Thanks,
Steve T

On Tue, Jul 1, 2008 at 3:06 PM, Loic Didelot [EMAIL PROTECTED] wrote:
 Yes,
 but they get like 10 voicemails per day. That feature isnt really used
 alot.

 Loic

 On Tue, 2008-07-01 at 14:58 -0400, Steve Totaro wrote:
 I don't think your issue is the VIA CPU but the I/O of your flash
 drive.  Voicemail is what I suspect being the I/O bottleneck.

 Thanks,
 Steve T

 On Tue, Jul 1, 2008 at 2:52 PM, Loic Didelot [EMAIL PROTECTED] wrote:
  Yes, most calls are SIP-PSTN calls.
 
  Thanks for your help.
 
  I will try a faster box. Are VIA CPUs known to cause problems?
 
  Loic
 
 
  On Tue, 2008-07-01 at 18:50 +0300, Tzafrir Cohen wrote:
  On Tue, Jul 01, 2008 at 05:17:50PM +0200, Loic Didelot wrote:
   The problem appears mostly on outgoing calls SIP-PSTN but not only. 10%
   of all alerts are internal calls.
 
  Any chance that omst of the calls are outgoing SIP-PSTN calls?
 
   I had the chance to notice the problem
   once myself but I could never again reproduce.
 
  So it doesn't happen with Local-PSTN calls (the type you can easily
  test remotely if we assume there's no voip access).
 
 
 
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Re: [asterisk-users] Call quality

2008-07-01 Thread Tzafrir Cohen
On Tue, Jul 01, 2008 at 03:22:07PM -0400, Steve Totaro wrote:
 Run top along with the tool that indicated the high I/O and see what
 is going on.  Are you doing G729 or anything like that?

vmstat will probably provide more useful data (vmstat 1 etc. for a
continous run).

-- 
   Tzafrir Cohen
icq#16849755  jabber:[EMAIL PROTECTED]
+972-50-7952406   mailto:[EMAIL PROTECTED]
http://www.xorcom.com  iax:[EMAIL PROTECTED]/tzafrir

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Re: [asterisk-users] Call quality

2008-07-01 Thread Gavin Henry
What did you do to setup a button for alerts?

Thanks.

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Re: [asterisk-users] Call quality

2008-07-01 Thread Loic Didelot
Depends on the phone.

On many devices you can setup buttons to call a url. Thats what I did.


Loic

On Tue, 2008-07-01 at 21:19 +0100, Gavin Henry wrote:
 What did you do to setup a button for alerts?
 
 Thanks.
 
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Re: [asterisk-users] Call quality

2008-07-01 Thread Loic Didelot
Hi,
I am using g711a everywhere.

I checked on a completely idle system (no calls at all) and idle CPU is
dropping from 100% to 0% more than once per minute.

procs ---memory-- ---swap-- -io -system-- cpu
 r  b   swpd   free   buff  cache   si   sobibo   in   cs us sy id wa
 1  0  0 891124   4644  4286800 028 4047 85757  0 97  3  0
 0  0  0 891124   4644  4287600 0 0 4042 68342  0 94  6  0
 0  0  0 891124   4644  4287600 0 0 4042 72429  0 97  3  0
 0  0  0 891124   4644  4287600 0 0 4065 158878  0 100  0  0
 0  0  0 891124   4644  4287600 0 0 4033 59033  0 98  2  0
 0  0  0 891124   4644  4287600 0 0 4012 14464  0 96  4  0
 0  0  0 891124   4652  4286800 076 4013 19727  0 37 62  1
 0  0  0 891124   4652  4287600 0 0 4011 20225  0  4 96  0
 0  0  0 891124   4652  4287600 0 0 4011 23901  0 20 80  0
 0  1  0 891124   4652  4287600 0 4 4025 21165  0 40 55  5
 0  0  0 891124   4660  4287600 032 4028 20190  0  1 95  4
 0  0  0 891124   4660  4287600 0 0 4022 23295  0  0 100  0
 0  0  0 891124   4660  4287600 0 0 4111 20508  0  0 100  0
 0  0  0 891124   4660  4287600 0 0 4102 25239  0 30 70  0
 0  0  0 891124   4660  4287600 0 0 4112 23148  0  0 100  0
 0  0  0 891124   4668  4286800 052 4116 19031  0  0 100  0
 1  0  0 891124   4668  4287600 0 0 4110 21776  0  0 100  0
 0  0  0 891124   4668  4287600 0 0 4150 20332  0  0 100  0
 0  0  0 891124   4668  4287600 0 0 4114 26285  0  0 100  0
 0  0  0 891124   4668  4287600 032 4118 23029  1  0 99  0
 0  0  0 891124   4668  4287600 0 0 4121 23284  0  0 100  0
 0  0  0 891124   4676  4286800 060 4112 25232  0 36 64  0
 0  0  0 891124   4676  4287600 0 0 4134 21583  0 99  1  0
 0  0  0 891124   4676  4287600 0 0 4105 26029  0 100  0  0
 0  0  0 891124   4676  4287600 076 4143 22795  0 25 75  0
 0  0  0 891124   4676  4287600 0 0 4118 21418  0  0 54 46
 0  0  0 891124   4676  4287600 0 0 4108 25499  0  0 100  0
 0  0  0 891124   4684  4286800 052 4081 20778  0  0 100  0
 0  0  0 891124   4684  4287600 0 0 4011 25463  0 13 87  0
 0  0  0 891124   4684  4287600 0 0 4021 23502  0 86 14  0
 0  0  0 891124   4684  4287600 0 0 4015 21693  0  1 99  0


On Tue, 2008-07-01 at 22:28 +0300, Tzafrir Cohen wrote:
 On Tue, Jul 01, 2008 at 03:22:07PM -0400, Steve Totaro wrote:
  Run top along with the tool that indicated the high I/O and see what
  is going on.  Are you doing G729 or anything like that?
 
 vmstat will probably provide more useful data (vmstat 1 etc. for a
 continous run).
 


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Re: [asterisk-users] Call quality

2008-07-01 Thread Loic Didelot
Hi its me again.

Here is the output of zttest of a completely idle system (no calls).
Acoording to some documents those values do not seem to be good.

The IRQ of my zaptel card is shared with other devices. But not sure if
this causes a problem.


lspci  -v | grep IRQ 22 -B4 
00:0c.0 ISDN controller: Cologne Chip Designs GmbH ISDN network
Controller [HFC-8S] (rev 01)
Subsystem: Cologne Chip Designs GmbH Unknown device b55b
Flags: medium devsel, IRQ 22


00:0f.0 IDE interface: VIA Technologies, Inc. VIA VT6420 SATA RAID
Controller (rev 80) (prog-if 8f [Master SecP SecO PriP PriO])
Subsystem: VIA Technologies, Inc. VIA VT6420 SATA RAID Controller
Flags: bus master, medium devsel, latency 32, IRQ 22


00:0f.1 IDE interface: VIA Technologies, Inc.
VT82C586A/B/VT82C686/A/B/VT823x/A/C PIPC Bus Master IDE (rev 06)
(prog-if 8a [Master SecP PriP])
Subsystem: VIA Technologies, Inc.
VT82C586/B/VT82C686/A/B/VT8233/A/C/VT8235 PIPC Bus Master IDE
Flags: bus master, medium devsel, latency 32, IRQ 22



 

Opened pseudo zap interface, measuring accuracy...
99.989845% 99.979881% 99.987305% 99.987297% 99.988190% 99.986824%
99.987999% 
99.987701% 99.984970% 99.987892% 99.987587% 99.987595% 99.987885%
99.988968% 99.987885% 
99.989449% 99.987595% 99.989250% 99.988571% 99.987106% 99.990044%
99.990921% 99.986519% 
99.990822% 99.978127% 99.985054% 99.984482% 99.963478% 99.978722%
99.950005% 99.974609% 
99.955170% 99.969528% 99.967972% 99.964066% 99.979797% 99.962898%
99.976852% 99.980072% 
99.972946% 99.989937% 99.972359% 99.986908% 99.987694% 99.988770%
99.993660% 99.991516% 
99.992577% 99.993164% 99.992470% 99.984276% 99.991600% 99.983200%
99.992279% 99.979790% 
99.990036% 99.981544% 99.988770% 99.981346% 99.988182% 99.988190%
99.986717% 99.991211% 
99.986618% 99.986824% 99.987991% 99.988869% 99.989265% 99.987015%
99.987396% 99.987495% 
99.985657% 99.987396% 99.986229% 99.987206% 99.986908% 99.986618%
99.987411% 99.988579% 
99.989059% 99.987106% 99.986336% 99.987114% 99.988190% 99.983200%
99.958191% 99.986031% 
99.989357% 99.985939% 99.988678% 99.989746% 99.990341% 99.988762%
99.989159% 99.976067% 
99.991798% 99.962799% 99.976173% 99.972366% 99.962898% 99.972855%
99.951462% 99.983986% 
99.952049% 99.985733% 99.963776% 99.977440% 99.980186% 99.973915%
99.977333% 99.990341% 
99.969032% 99.995110% 99.988770% 99.989555% 99.991211% 99.992386%
99.990929% 99.992294% 
99.991119% 99.991997% 99.992088% 99.980865% 99.988670% 99.982712%
99.989059% 99.981934% 
99.982903% 99.981850% 99.989845% 99.981628% 99.989258% 99.872566%
99.988678% 
--- Results after 134 passes ---
Best: 99.995 -- Worst: 99.873 -- Average: 99.982824, Difference:
99.983075


Loic



On Wed, 2008-07-02 at 01:36 +0200, Loic Didelot wrote:
 Hi,
 I am using g711a everywhere.
 
 I checked on a completely idle system (no calls at all) and idle CPU is
 dropping from 100% to 0% more than once per minute.
 
 procs ---memory-- ---swap-- -io -system-- cpu
  r  b   swpd   free   buff  cache   si   sobibo   in   cs us sy id wa
  1  0  0 891124   4644  4286800 028 4047 85757  0 97  3  0
  0  0  0 891124   4644  4287600 0 0 4042 68342  0 94  6  0
  0  0  0 891124   4644  4287600 0 0 4042 72429  0 97  3  0
  0  0  0 891124   4644  4287600 0 0 4065 158878  0 100  0 
  0
  0  0  0 891124   4644  4287600 0 0 4033 59033  0 98  2  0
  0  0  0 891124   4644  4287600 0 0 4012 14464  0 96  4  0
  0  0  0 891124   4652  4286800 076 4013 19727  0 37 62  1
  0  0  0 891124   4652  4287600 0 0 4011 20225  0  4 96  0
  0  0  0 891124   4652  4287600 0 0 4011 23901  0 20 80  0
  0  1  0 891124   4652  4287600 0 4 4025 21165  0 40 55  5
  0  0  0 891124   4660  4287600 032 4028 20190  0  1 95  4
  0  0  0 891124   4660  4287600 0 0 4022 23295  0  0 100   0
  0  0  0 891124   4660  4287600 0 0 4111 20508  0  0 100   0
  0  0  0 891124   4660  4287600 0 0 4102 25239  0 30 70  0
  0  0  0 891124   4660  4287600 0 0 4112 23148  0  0 100   0
  0  0  0 891124   4668  4286800 052 4116 19031  0  0 100   0
  1  0  0 891124   4668  4287600 0 0 4110 21776  0  0 100   0
  0  0  0 891124   4668  4287600 0 0 4150 20332  0  0 100   0
  0  0  0 891124   4668  4287600 0 0 4114 26285  0  0 100   0
  0  0  0 891124   4668  4287600 032 4118 23029  1  0 99  0
  0  0  0 891124   4668  4287600 0 0 4121 23284  0  0 100   0
  0  0  0 891124   4676  4286800 060 4112 25232  0 36 64  0
  0  0  0 891124   4676  4287600 0 0 4134 21583  0 99  1  0
  0  0  0 891124   4676  4287600 

Re: [asterisk-users] Call Quality Issues With 2 Trixbox's - RouterIssue?

2007-12-11 Thread Alexander Lopez
How are the calls being transferred from Box A to Box B?

 

On what box is the receptionist registered too?

 

 

 



From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel
Cole
Sent: Tuesday, December 11, 2007 9:00 PM
To: asterisk-users@lists.digium.com
Subject: [asterisk-users] Call Quality Issues With 2 Trixbox's -
RouterIssue?

 

Hello Everyone,

We have recently installed a pair of Trixbox servers in for a client of
our. They have two locations, with one server each. The servers
terminate 3 standard POTS lines into a Sangoma A200D card. The servers
are IBM x3250 1RU servers (1GB Ram, Raid 1 160GB HDD, Dual Core Xenon
Processors). We are using Trixbox 2.2, and G729 all around.

Each site has two (2) 512k/512k ADSL connections terminating into a
Cisco 877W router (using an additional 'dumb' modem in a separate VLAN
for the extra dsl connection). Using policy based routing, all Voice
Data goes over one DSL connection (the one that terminates directly into
the router), and all other traffic (e.g. Web and VPN) goes out the
second connection (the bridged dumb dsl modem).

We are also the ISP for this client, and as thus we have full monitoring
of our Layer 2 and Layer 3 networks. From our analysis, it doesn't
appear that there is any issue in these networks. We have other
customers using the VoIP service, who have not complained of these
issues.

Now for the Fun part!
The client is complaining of issues with inter-site calls. They are
reporting issues with crackly and broken speech, and horrible jitter (or
packet loss). This presents a huge issues, because they have one
receptionist answering all calls for both sites. So if a call comes in
from the other site, it automatically an inter-site call, and the
quality falls out of it. If the call is then transfered back to the
originating site, the audio 'bounces' between the two sites, which add
to the call quality degradation.

We have been monitoring the router while these incidents have been
reported, and it does not appear to be a bandwidth issue. The DSL tail
used for Voice gets to no more then 120k in each direction (we have
tested the links, and can pull data at 53k/s between sites). CPU usage
floats at around 20-25% under load. The router has only shows major
packet loss (that we can tell) when REALLY pushing it in testing (e.g.
10+ calls between sites).
We have enabled the SIP jitter buffer, as well as the IAX jitter buffer,
which appeared to make a huge difference, but the issue is still
ongoing.

These issues have also been reported with some outbound VoIP calls.
Internal calls, and calls directly in or out of the Sangoma card are
clear, with no issues reported.

Does anyone have any thoughts on what could be causing these issues? We
have been racking our brains here, and have tried everything that we can
think of. These system is a million times better then what is what when
it was first installed, but it is still not where it should be in terms
of quality.

Any thoughts/ideas are most welcome.

Thank you

 

Daniel Cole  (CCNA) 


 P Please consider the environment before you print this e-mail or any
attachments.

 

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Re: [asterisk-users] Call Quality Issues With 2 Trixbox's - Router Issue?

2007-12-11 Thread Andres
Do an RTP analysis with Wireshark of a sample call.   That could 
probably narrow down the source of the problem.  I would suspect you 
will either see some jitter or packets out of order.

Daniel Cole wrote:

 Hello Everyone,

 We have recently installed a pair of Trixbox servers in for a client 
 of our. They have two locations, with one server each. The servers 
 terminate 3 standard POTS lines into a Sangoma A200D card. The servers 
 are IBM x3250 1RU servers (1GB Ram, Raid 1 160GB HDD, Dual Core Xenon 
 Processors). We are using Trixbox 2.2, and G729 all around.

 Each site has two (2) 512k/512k ADSL connections terminating into a 
 Cisco 877W router (using an additional 'dumb' modem in a separate VLAN 
 for the extra dsl connection). Using policy based routing, all Voice 
 Data goes over one DSL connection (the one that terminates directly 
 into the router), and all other traffic (e.g. Web and VPN) goes out 
 the second connection (the bridged dumb dsl modem).

 We are also the ISP for this client, and as thus we have full 
 monitoring of our Layer 2 and Layer 3 networks. From our analysis, it 
 doesn't appear that there is any issue in these networks. We have 
 other customers using the VoIP service, who have not complained of 
 these issues.

 Now for the Fun part!
 The client is complaining of issues with inter-site calls. They are 
 reporting issues with crackly and broken speech, and horrible jitter 
 (or packet loss). This presents a huge issues, because they have one 
 receptionist answering all calls for both sites. So if a call comes in 
 from the other site, it automatically an inter-site call, and the 
 quality falls out of it. If the call is then transfered back to the 
 originating site, the audio 'bounces' between the two sites, which add 
 to the call quality degradation.

 We have been monitoring the router while these incidents have been 
 reported, and it does not appear to be a bandwidth issue. The DSL tail 
 used for Voice gets to no more then 120k in each direction (we have 
 tested the links, and can pull data at 53k/s between sites). CPU usage 
 floats at around 20-25% under load. The router has only shows major 
 packet loss (that we can tell) when REALLY pushing it in testing (e.g. 
 10+ calls between sites).
 We have enabled the SIP jitter buffer, as well as the IAX jitter 
 buffer, which appeared to make a huge difference, but the issue is 
 still ongoing.

 These issues have also been reported with some outbound VoIP calls. 
 Internal calls, and calls directly in or out of the Sangoma card are 
 clear, with no issues reported.

 Does anyone have any thoughts on what could be causing these issues? 
 We have been racking our brains here, and have tried everything that 
 we can think of. These system is a million times better then what is 
 what when it was first installed, but it is still not where it should 
 be in terms of quality.

 Any thoughts/ideas are most welcome.

 Thank you

  

 *Daniel Cole  **(CCNA)** *

 //


  P Please consider the environment before you print this e-mail or any 
 attachments.
  



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-- 
Andres
Technical Support
http://www.telesip.net


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Re: [asterisk-users] Call Quality Issues With 2 Trixbox's - RouterIssue?

2007-12-11 Thread Daniel Cole
The two boxes are labeled as per the town they are in: Leongatha and Korumburra.

The receptionist is in Korumburra.

When a call comes in off the PSTN in Leongatha, the first number in the call 
queue is the receptionist. If she answers it, then the media flow looks like 
this:

PSTN - Leongatha - IAX Trunk - Korumburra - Receptionist Phone

If she then transfers the call back to a Leongatha extension, the media path 
looks like this:

PSTN - Leongatha - IAX Trunk - Korumburra -  IAX Trunk - Leongatha - IP 
Phone


I believe that it is possible to stop this 'bouncing' of the call from 
happening by using the re-invite feature. However, taking the Trixbox's out of 
the media path is undesirable, as they client needs to be able to record calls. 
Also, doing this does not 'fix' the underlying problem.
They are also having some issues with outbound calls from Leongatha (over 
VoIP), and they are having no real issues at Korumburra.

Many Thanks,

Daniel Cole  (CCNA)

 P Please consider the environment before you print this e-mail or any 
attachments.



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alexander Lopez
Sent: Wednesday, 12 December 2007 3:11 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Quality Issues With 2 Trixbox's - 
RouterIssue?

How are the calls being transferred from Box A to Box B?

On what box is the receptionist registered too?




From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Cole
Sent: Tuesday, December 11, 2007 9:00 PM
To: asterisk-users@lists.digium.com
Subject: [asterisk-users] Call Quality Issues With 2 Trixbox's - RouterIssue?


Hello Everyone,

We have recently installed a pair of Trixbox servers in for a client of our. 
They have two locations, with one server each. The servers terminate 3 standard 
POTS lines into a Sangoma A200D card. The servers are IBM x3250 1RU servers 
(1GB Ram, Raid 1 160GB HDD, Dual Core Xenon Processors). We are using Trixbox 
2.2, and G729 all around.

Each site has two (2) 512k/512k ADSL connections terminating into a Cisco 877W 
router (using an additional 'dumb' modem in a separate VLAN for the extra dsl 
connection). Using policy based routing, all Voice Data goes over one DSL 
connection (the one that terminates directly into the router), and all other 
traffic (e.g. Web and VPN) goes out the second connection (the bridged dumb dsl 
modem).

We are also the ISP for this client, and as thus we have full monitoring of our 
Layer 2 and Layer 3 networks. From our analysis, it doesn't appear that there 
is any issue in these networks. We have other customers using the VoIP service, 
who have not complained of these issues.

Now for the Fun part!
The client is complaining of issues with inter-site calls. They are reporting 
issues with crackly and broken speech, and horrible jitter (or packet loss). 
This presents a huge issues, because they have one receptionist answering all 
calls for both sites. So if a call comes in from the other site, it 
automatically an inter-site call, and the quality falls out of it. If the call 
is then transfered back to the originating site, the audio 'bounces' between 
the two sites, which add to the call quality degradation.

We have been monitoring the router while these incidents have been reported, 
and it does not appear to be a bandwidth issue. The DSL tail used for Voice 
gets to no more then 120k in each direction (we have tested the links, and can 
pull data at 53k/s between sites). CPU usage floats at around 20-25% under 
load. The router has only shows major packet loss (that we can tell) when 
REALLY pushing it in testing (e.g. 10+ calls between sites).
We have enabled the SIP jitter buffer, as well as the IAX jitter buffer, which 
appeared to make a huge difference, but the issue is still ongoing.

These issues have also been reported with some outbound VoIP calls. Internal 
calls, and calls directly in or out of the Sangoma card are clear, with no 
issues reported.

Does anyone have any thoughts on what could be causing these issues? We have 
been racking our brains here, and have tried everything that we can think of. 
These system is a million times better then what is what when it was first 
installed, but it is still not where it should be in terms of quality.

Any thoughts/ideas are most welcome.

Thank you

Daniel Cole  (CCNA)

 P Please consider the environment before you print this e-mail or any 
attachments.

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Re: [asterisk-users] Call Quality Issues With 2 Trixbox's - Router Issue?

2007-12-11 Thread Paul Hales

What codec are you using?

PaulH


On Wed, 2007-12-12 at 13:00 +1100, Daniel Cole wrote:
 Hello Everyone,
 
 We have recently installed a pair of Trixbox servers in for a client
 of our. They have two locations, with one server each. The servers
 terminate 3 standard POTS lines into a Sangoma A200D card. The servers
 are IBM x3250 1RU servers (1GB Ram, Raid 1 160GB HDD, Dual Core Xenon
 Processors). We are using Trixbox 2.2, and G729 all around.
 
 Each site has two (2) 512k/512k ADSL connections terminating into a
 Cisco 877W router (using an additional 'dumb' modem in a separate VLAN
 for the extra dsl connection). Using policy based routing, all Voice
 Data goes over one DSL connection (the one that terminates directly
 into the router), and all other traffic (e.g. Web and VPN) goes out
 the second connection (the bridged dumb dsl modem).
 
 We are also the ISP for this client, and as thus we have full
 monitoring of our Layer 2 and Layer 3 networks. From our analysis, it
 doesn't appear that there is any issue in these networks. We have
 other customers using the VoIP service, who have not complained of
 these issues.
 
 Now for the Fun part!
 The client is complaining of issues with inter-site calls. They are
 reporting issues with crackly and broken speech, and horrible jitter
 (or packet loss). This presents a huge issues, because they have one
 receptionist answering all calls for both sites. So if a call comes in
 from the other site, it automatically an inter-site call, and the
 quality falls out of it. If the call is then transfered back to the
 originating site, the audio 'bounces' between the two sites, which add
 to the call quality degradation.
 
 We have been monitoring the router while these incidents have been
 reported, and it does not appear to be a bandwidth issue. The DSL tail
 used for Voice gets to no more then 120k in each direction (we have
 tested the links, and can pull data at 53k/s between sites). CPU usage
 floats at around 20-25% under load. The router has only shows major
 packet loss (that we can tell) when REALLY pushing it in testing (e.g.
 10+ calls between sites).
 We have enabled the SIP jitter buffer, as well as the IAX jitter
 buffer, which appeared to make a huge difference, but the issue is
 still ongoing.
 
 These issues have also been reported with some outbound VoIP calls.
 Internal calls, and calls directly in or out of the Sangoma card are
 clear, with no issues reported.
 
 Does anyone have any thoughts on what could be causing these issues?
 We have been racking our brains here, and have tried everything that
 we can think of. These system is a million times better then what is
 what when it was first installed, but it is still not where it should
 be in terms of quality.
 
 Any thoughts/ideas are most welcome.
 
 Thank you
 
 
  
 Daniel Cole  (CCNA) 
 
 
 
 
  P Please consider the environment before you print this e-mail or any
 attachments.
 
 
  
 
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Re: [asterisk-users] Call Quality Issues With 2 Trixbox's - Router Issue?

2007-12-11 Thread Daniel Cole
G729 All Around.

Daniel Cole  (CCNA)
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From: Paul Hales [mailto:[EMAIL PROTECTED]
Sent: Wednesday, 12 December 2007 4:10 PM
To: Daniel Cole
Subject: Re: [asterisk-users] Call Quality Issues With 2 Trixbox's - Router 
Issue?


What codec are you using?

PaulH


On Wed, 2007-12-12 at 13:00 +1100, Daniel Cole wrote:
Hello Everyone,

We have recently installed a pair of Trixbox servers in for a client of our. 
They have two locations, with one server each. The servers terminate 3 standard 
POTS lines into a Sangoma A200D card. The servers are IBM x3250 1RU servers 
(1GB Ram, Raid 1 160GB HDD, Dual Core Xenon Processors). We are using Trixbox 
2.2, and G729 all around.

Each site has two (2) 512k/512k ADSL connections terminating into a Cisco 877W 
router (using an additional 'dumb' modem in a separate VLAN for the extra dsl 
connection). Using policy based routing, all Voice Data goes over one DSL 
connection (the one that terminates directly into the router), and all other 
traffic (e.g. Web and VPN) goes out the second connection (the bridged dumb dsl 
modem).

We are also the ISP for this client, and as thus we have full monitoring of our 
Layer 2 and Layer 3 networks. From our analysis, it doesn't appear that there 
is any issue in these networks. We have other customers using the VoIP service, 
who have not complained of these issues.

Now for the Fun part!
The client is complaining of issues with inter-site calls. They are reporting 
issues with crackly and broken speech, and horrible jitter (or packet loss). 
This presents a huge issues, because they have one receptionist answering all 
calls for both sites. So if a call comes in from the other site, it 
automatically an inter-site call, and the quality falls out of it. If the call 
is then transfered back to the originating site, the audio 'bounces' between 
the two sites, which add to the call quality degradation.

We have been monitoring the router while these incidents have been reported, 
and it does not appear to be a bandwidth issue. The DSL tail used for Voice 
gets to no more then 120k in each direction (we have tested the links, and can 
pull data at 53k/s between sites). CPU usage floats at around 20-25% under 
load. The router has only shows major packet loss (that we can tell) when 
REALLY pushing it in testing (e.g. 10+ calls between sites).
We have enabled the SIP jitter buffer, as well as the IAX jitter buffer, which 
appeared to make a huge difference, but the issue is still ongoing.

These issues have also been reported with some outbound VoIP calls. Internal 
calls, and calls directly in or out of the Sangoma card are clear, with no 
issues reported.

Does anyone have any thoughts on what could be causing these issues? We have 
been racking our brains here, and have tried everything that we can think of. 
These system is a million times better then what is what when it was first 
installed, but it is still not where it should be in terms of quality.

Any thoughts/ideas are most welcome.

Thank you


Daniel Cole  (CCNA)




 P Please consider the environment before you print this e-mail or any 
attachments.



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Re: [asterisk-users] Call Quality Issues With 2 Trixbox's - Router Issue?

2007-12-11 Thread Daniel Cole
Hi Paul,

Where abouts exactly is the best place to get these figures from?

I have been checking iax2 show netstats, which does give some figures. These 
appear not to be accurate though, as when there are multiple inter-site calls, 
the result for one channel of audio can show no jitter or latency, but another 
will have some jitter and latency. Or is this a weird way for the problem to 
show its head?

Thanks,

Daniel Cole  (CCNA)
 P Please consider the environment before you print this e-mail or any 
attachments.



From: Paul Hales [mailto:[EMAIL PROTECTED]
Sent: Wednesday, 12 December 2007 4:40 PM
To: Daniel Cole
Subject: RE: [asterisk-users] Call Quality Issues With 2 Trixbox's - Router 
Issue?


Hmmm..wierd

Are you getting an weird jitter/latency figures in the CLI?

PaulH


On Wed, 2007-12-12 at 16:37 +1100, Daniel Cole wrote:
G729 All Around.
Daniel Cole  (CCNA)

 P Please consider the environment before you print this e-mail or any 
attachments.





From: Paul Hales [mailto:[EMAIL PROTECTED]
Sent: Wednesday, 12 December 2007 4:10 PM
To: Daniel Cole
Subject: Re: [asterisk-users] Call Quality Issues With 2 Trixbox's - Router 
Issue?




What codec are you using?

PaulH


On Wed, 2007-12-12 at 13:00 +1100, Daniel Cole wrote:
Hello Everyone,

We have recently installed a pair of Trixbox servers in for a client of our. 
They have two locations, with one server each. The servers terminate 3 standard 
POTS lines into a Sangoma A200D card. The servers are IBM x3250 1RU servers 
(1GB Ram, Raid 1 160GB HDD, Dual Core Xenon Processors). We are using Trixbox 
2.2, and G729 all around.

Each site has two (2) 512k/512k ADSL connections terminating into a Cisco 877W 
router (using an additional 'dumb' modem in a separate VLAN for the extra dsl 
connection). Using policy based routing, all Voice Data goes over one DSL 
connection (the one that terminates directly into the router), and all other 
traffic (e.g. Web and VPN) goes out the second connection (the bridged dumb dsl 
modem).

We are also the ISP for this client, and as thus we have full monitoring of our 
Layer 2 and Layer 3 networks. From our analysis, it doesn't appear that there 
is any issue in these networks. We have other customers using the VoIP service, 
who have not complained of these issues.

Now for the Fun part!
The client is complaining of issues with inter-site calls. They are reporting 
issues with crackly and broken speech, and horrible jitter (or packet loss). 
This presents a huge issues, because they have one receptionist answering all 
calls for both sites. So if a call comes in from the other site, it 
automatically an inter-site call, and the quality falls out of it. If the call 
is then transfered back to the originating site, the audio 'bounces' between 
the two sites, which add to the call quality degradation.

We have been monitoring the router while these incidents have been reported, 
and it does not appear to be a bandwidth issue. The DSL tail used for Voice 
gets to no more then 120k in each direction (we have tested the links, and can 
pull data at 53k/s between sites). CPU usage floats at around 20-25% under 
load. The router has only shows major packet loss (that we can tell) when 
REALLY pushing it in testing (e.g. 10+ calls between sites).
We have enabled the SIP jitter buffer, as well as the IAX jitter buffer, which 
appeared to make a huge difference, but the issue is still ongoing.

These issues have also been reported with some outbound VoIP calls. Internal 
calls, and calls directly in or out of the Sangoma card are clear, with no 
issues reported.

Does anyone have any thoughts on what could be causing these issues? We have 
been racking our brains here, and have tried everything that we can think of. 
These system is a million times better then what is what when it was first 
installed, but it is still not where it should be in terms of quality.

Any thoughts/ideas are most welcome.

Thank you


Daniel Cole  (CCNA)




 P Please consider the environment before you print this e-mail or any 
attachments.



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Re: [asterisk-users] Call Quality Issues With 2 Trixbox's - Router Issue?

2007-12-11 Thread Paul Hales

'iax2 show channels'maybe

I have a feeling this is going to be one of those ugly ones where it's
going to be a pain to troubleshoot...

Offhand - have you tested 'trunk=yes' vs 'trunk=no'?

PaulH


On Wed, 2007-12-12 at 17:00 +1100, Daniel Cole wrote:
 Hi Paul,
  
 Where abouts exactly is the best place to get these figures from?
  
 I have been checking iax2 show netstats, which does give some figures.
 These appear not to be accurate though, as when there are multiple
 inter-site calls, the result for one channel of audio can show no
 jitter or latency, but another will have some jitter and latency. Or
 is this a weird way for the problem to show its head?
  
 Thanks,
  
 Daniel Cole  (CCNA) 
 
 
  P Please consider the environment before you print this e-mail or any
 attachments.
 
 
  
 
 
 __
 From: Paul Hales [mailto:[EMAIL PROTECTED] 
 Sent: Wednesday, 12 December 2007 4:40 PM
 To: Daniel Cole
 Subject: RE: [asterisk-users] Call Quality Issues With 2 Trixbox's -
 Router Issue?
 
 
 
 
 Hmmm..wierd
 
 Are you getting an weird jitter/latency figures in the CLI?
 
 PaulH
 
 
 On Wed, 2007-12-12 at 16:37 +1100, Daniel Cole wrote: 
  G729 All Around. 
  Daniel Cole  (CCNA) 
  
   P Please consider the environment before you print this e-mail or
  any attachments.
  
  
  
  
  
  
  From: Paul Hales [mailto:[EMAIL PROTECTED] 
  Sent: Wednesday, 12 December 2007 4:10 PM
  To: Daniel Cole
  Subject: Re: [asterisk-users] Call Quality Issues With 2 Trixbox's -
  Router Issue?
  
  
  
  
  What codec are you using?
  
  PaulH
  
  
  On Wed, 2007-12-12 at 13:00 +1100, Daniel Cole wrote: 
   Hello Everyone,
   
   We have recently installed a pair of Trixbox servers in for a
   client of our. They have two locations, with one server each. The
   servers terminate 3 standard POTS lines into a Sangoma A200D card.
   The servers are IBM x3250 1RU servers (1GB Ram, Raid 1 160GB HDD,
   Dual Core Xenon Processors). We are using Trixbox 2.2, and G729
   all around.
   
   Each site has two (2) 512k/512k ADSL connections terminating into
   a Cisco 877W router (using an additional 'dumb' modem in a
   separate VLAN for the extra dsl connection). Using policy based
   routing, all Voice Data goes over one DSL connection (the one that
   terminates directly into the router), and all other traffic (e.g.
   Web and VPN) goes out the second connection (the bridged dumb dsl
   modem).
   
   We are also the ISP for this client, and as thus we have full
   monitoring of our Layer 2 and Layer 3 networks. From our analysis,
   it doesn't appear that there is any issue in these networks. We
   have other customers using the VoIP service, who have not
   complained of these issues.
   
   Now for the Fun part!
   The client is complaining of issues with inter-site calls. They
   are reporting issues with crackly and broken speech, and horrible
   jitter (or packet loss). This presents a huge issues, because they
   have one receptionist answering all calls for both sites. So if a
   call comes in from the other site, it automatically an inter-site
   call, and the quality falls out of it. If the call is then
   transfered back to the originating site, the audio 'bounces'
   between the two sites, which add to the call quality degradation.
   
   We have been monitoring the router while these incidents have been
   reported, and it does not appear to be a bandwidth issue. The DSL
   tail used for Voice gets to no more then 120k in each direction
   (we have tested the links, and can pull data at 53k/s between
   sites). CPU usage floats at around 20-25% under load. The router
   has only shows major packet loss (that we can tell) when REALLY
   pushing it in testing (e.g. 10+ calls between sites).
   We have enabled the SIP jitter buffer, as well as the IAX jitter
   buffer, which appeared to make a huge difference, but the issue is
   still ongoing.
   
   These issues have also been reported with some outbound VoIP
   calls. Internal calls, and calls directly in or out of the Sangoma
   card are clear, with no issues reported.
   
   Does anyone have any thoughts on what could be causing these
   issues? We have been racking our brains here, and have tried
   everything that we can think of. These system is a million times
   better then what is what when it was first installed, but it is
   still not where it should be in terms of quality.
   
   Any thoughts/ideas are most welcome.
   
   Thank you
   
   
   Daniel Cole  (CCNA) 
   
   
   
   
P Please consider the environment before you print this e-mail or
   any attachments.
   
   
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Re: [asterisk-users] Call Quality Issues with IAX?

2006-11-05 Thread hugolivude

Funny you mention this because I've run into some voice degradation
problems with IAX2 myself recently...

When I have an external call come in on a DiD I frequently have to
send it back out to the PSTN (i.e. to a cell phone).  When this
happens I don't want my server in the media path, I want to hand it
off to my ITSP and let them handle both ends of the call.  I couldn't
get it to work with SIP through the provider I'd been working with so
I moved to a new ITSP and I switched from SIP to IAX2 at the same
time.

I had much better success transferring the call back to my ITSP using
IAX2 - I could see the handshakes in the CLI and I could phyically
disconnect my * server from the Ethernet once the call had been
established.  Unfortunately the call quality suffered terribly and was
unacceptable.  I had much better quality using SIP on my old ITSP,
even with the media passing through my Asterisk box.

So I'm curious whether this is an IAX2 problem or whether my new ITSP
is simply not that good.  Any thoughts?  I don't think the problem can
possibly be on my server given that the call is completly handed off
but could I be missing something?

Thanks,
H

On 11/5/06, Aaron J. Angel [EMAIL PROTECTED] wrote:

Hey all,

I recently got a message from my provider about IAX:

 We do not recommend the use of IAX. It is a lossy protocol that is
 known to cause crackling, loss of audio and other issues. You can
 use IAX if you want, but we will not assist with any issues you may
 encounter.

Does anyone else know about these known problems?  I'm not sure
where this provided got this information, but it sounds like a crock.
I've never experienced any of the above issues with IAX.

I am concered about the reference to a lossy protocol.  How is a
protocol lossy?  I've heard of lossy compression, which has nothing to
do with the protocol used to trasmit compressed data...but I've never
heard of a lossy protocol.

Thoughts?

Thanks,
Aaron

--
http://www.aaronjangel.us/
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RE: [asterisk-users] Call Quality / Echo / Problems

2006-10-02 Thread Alexander Lopez
Try running the echo test from both the house side and the co (outside)
side.  That will let us know where the problem is.

Post results.

Alex


 -Original Message-
 From: [EMAIL PROTECTED] [mailto:asterisk-users-
 [EMAIL PROTECTED] On Behalf Of Barry Fawthrop
 Sent: Monday, October 02, 2006 6:46 AM
 To: Asterisk Users Mailing List - Non-Commercial Discussion
 Subject: [asterisk-users] Call Quality / Echo / Problems
 
 Hi all
 I'm having a problem getting usable quality from my Asterisk setup.
 
 *SETUP*
 2 Ghz PC with 1 GB Ram with TDM 400p 1 x FXS to route to analog phones
 in the house and 2 x FXO to receive calls and in the future faxes.
 Gentoo Linux
 
 
 Here is what I've done so far
 (1) Moved theTDM 400p (FXS,   , FXO, FXO) to it's own interrupt (It
was
 sharing in the past)
 cat /proc/interrupts
CPU0
   0:   10236724  XT-PIC  timer
   1:486  XT-PIC  i8042
   2:  0  XT-PIC  cascade
   5:   40694267  XT-PIC  wctdm==
  10: 196233  XT-PIC  eth0
  12:225  XT-PIC  i8042
  14: 247177  XT-PIC  ide0
  15: 26  XT-PIC  ide1
 NMI:  0
 LOC:  0
 ERR:  0
 MIS:  0
 
 (2) I'm running the latest kernel
  uname -r
 2.6.17-
 
 (3) I am running the latest Asterisk
 Asterisk-1.2.12.1   Libpri-1.2.3  zaptel-1.2.8
 I compiled Zaptel with  make clean ; make linux26 ; make install
 
 (4) ztmonitor has become my friend
 the Ring sends the VU meter off the chart, but the voice is below half
 way.
 I have tried changing the rxgain, txgain  but that doesn't improve
 much.  It raises the Volume and I can heard better.
 But the feedback (What I hear of myself in my analog headset) is off
 tone , too loud and poor
 
 (5) ztspeed reports
 Count: 254114  (Not sure if that is good or bad) ???
 
 (6) zttest reports
 --- Results after 474 passes ---
 Best: 100.00 -- Worst: 92.578125 -- Average: 99.713476
 
 (7) I have even run ./fxotune
 which generated /etc/fxotune.conf
 3=3,0,0,0,0,0,0,0,0
 4=4,0,0,0,0,0,0,0,0
 Found
 http://www.voip-info.org/wiki/view/Asterisk+fxotune
 But the -d -b 3 doesn't work only -i and -s are allowed.
 
 
 PROBLEM
 The Call tone has a tin can sound  (too much highs and not enough
lows,
 for those with musical backgrounds)
 The Volume has improved. It did sound like I was talking behind my
hand
 in front of my mouth, but not anymore.
 
 The is a static HISSS that randomly comes and goes and gets so loud
that
 it drowns out whatever the calling party is trying to say.
 It can be heard on both ends but very Loud on the FXS connected phone
 
 Any Ideas What I can try next
 
 Thanks All
 
 Barry
 
 
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Re: [Asterisk-Users] call quality statistics?

2006-06-23 Thread Andy Kuo

try iax2 show netstats


On 6/23/06, Dr. Michael J. Chudobiak [EMAIL PROTECTED] wrote:

Is it possible to set up some sort of call-quality statistics
reporting/logging for IAX2 calls? Something that can keep track of
dropped packet / jitter trends?

(I know iax2 show channels shows this info for active calls.)

Suggestions appreciated!


- Mike

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Re: [Asterisk-Users] Call quality problems

2006-02-25 Thread Doug Lytle

Michael Welter wrote:
I'm having difficulty with an Asterisk system.  The external party has 
very good call quality, but the internal party hears clipping and drop 
outs.




RX Gains too high
IRQ sharing of the of the ZAP device
High load of the machine

Are a few that come to mind.

Doug

--
Ben Franklin quote:

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deserve neither Liberty nor Safety.


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Re: [Asterisk-Users] Call quality problems

2006-02-25 Thread Michael Welter



Doug Lytle wrote:

Michael Welter wrote:
I'm having difficulty with an Asterisk system.  The external party has 
very good call quality, but the internal party hears clipping and drop 
outs.




RX Gains too high
IRQ sharing of the of the ZAP device


There is no ZAP device (it is a SIP-only implementation) and there are
no interrupts being shared.


High load of the machine


The machine is totally idle.

The T1 vendor noticed 2% packet loss during a ping flood originating
from outside.  We changed the Cisco IAD, and there is no longer packet
loss, but we still have the clipping.

Asterisk 1.2.4.



--
Michael Welter
Telecom Matters Corp.
Denver, Colorado US
+1.303.414.4980
[EMAIL PROTECTED]
www.TelecomMatters.net
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Re: [Asterisk-Users] Call quality problems

2006-02-25 Thread Doug Lytle

Michael Welter wrote:

Doug Lytle wrote:

Michael Welter wrote:

The machine is totally idle.

The T1 vendor noticed 2% packet loss during a ping flood originating
from outside.  We changed the Cisco IAD, and there is no longer packet


I've noted from employees that the volumes levels on the phones 
themselves, when set too high will cause crackling.  Does the crackling 
coincide with talking on the local side?


What firmware are you running on the Polycoms?

Doug

--
Ben Franklin quote:

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deserve neither Liberty nor Safety.


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Re: [Asterisk-Users] Call quality problems

2006-02-25 Thread Michael Welter



Doug Lytle wrote:

Michael Welter wrote:

Doug Lytle wrote:

Michael Welter wrote:

The machine is totally idle.

The T1 vendor noticed 2% packet loss during a ping flood originating
from outside.  We changed the Cisco IAD, and there is no longer packet


I've noted from employees that the volumes levels on the phones 
themselves, when set too high will cause crackling.  Does the crackling 
coincide with talking on the local side?


What firmware are you running on the Polycoms?


I'm not on site, but I remember 1.6.4.

It's not really crackling or popping that's the problem.  The problem is
with dropouts.  It also seems that the trailing edge of each word will
sometimes be lost (possibly a dropout).

If you're familiar with the WWV time signal (303-499-7111), for the
first 45 minutes of each hour there is a tone interrupted by a click
every second (during the last 15 minutes it's just the clicks).  When I
listen to this on the Asterisk system, the tone only lasts for a
fraction of a second and then silence until the next click.

Is the phone (or Asterisk) performing echo suppression that drops the
last part of the tone?

Also, there are no ZAP cards in the system.  What timing source does SIP
use to play the incoming media stream?

Thanks for your comments, Doug.

--
Michael Welter
Telecom Matters Corp.
Denver, Colorado US
+1.303.414.4980
[EMAIL PROTECTED]
www.TelecomMatters.net
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Re: [Asterisk-Users] Call quality problems

2006-02-25 Thread Doug Lytle

Michael Welter wrote:



I'm not on site, but I remember 1.6.4.

I had in place 1.6.2, and had way to many problems with it.  I reverted 
back to 1.5.2 and things cleared up.




Is the phone (or Asterisk) performing echo suppression that drops the
last part of the tone?


I believe the phone does some E.C. along with Asterisk.


Also, there are no ZAP cards in the system.  What timing source does SIP
use to play the incoming media stream?


I think the only time you need a timing source is if you are mixing 
audio streams, i.e. meetme, MOH.  In which case you'd probably need to 
run ztdummy.


Doug

--
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deserve neither Liberty nor Safety.


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Re: [Asterisk-Users] Call quality problems

2006-02-25 Thread Michael Welter



Doug Lytle wrote:



I think the only time you need a timing source is if you are mixing 
audio streams, i.e. meetme, MOH.  In which case you'd probably need to 
run ztdummy.


Yes , ztdummy is running.

I'm going to (temporarily) put a TDM card in the system just to 
eliminate that possibility.



--
Michael Welter
Telecom Matters Corp.
Denver, Colorado US
+1.303.414.4980
[EMAIL PROTECTED]
www.TelecomMatters.net
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Re: [Asterisk-Users] CALL QUALITY PROBLEM...

2005-08-20 Thread Tzafrir Cohen
Hi

Some basic mailing lists ethics:

1. writing in CAPITAL LETTERS usually indicates SHOUTING. Please don't 
do that.

2. when you want to start a new message to the list, write a new
message, and don't just reply to an existing list message.

3. Proper English is also preffered, so readers spend less time on
trying to understand your English and more on trying to help you. (/me
no native English speaker and I know it shows well on my messages. I
try, though).

For the convinience of the readers, quoted message was converted to 
small caps (gu).

See reply below,

On Fri, Aug 19, 2005 at 07:18:44PM -0700, Ing. Marlo R. Beltran G wrote:
 hi
 
 i just implemented asterisk and is such a grate solution...i am using it
 polycom 301 and 501 phoneson lan a iam using g.711 and i have a 16 port
 linksys switch...
 
 the problem is when somebody inside the network is making  a call to other
 extension (in the same network) and for example is sending an e mail to the
 internet the quality goes down...it hears rally bad...
 
 i am on a 10/100 network with cat5e on cable, and switches...what can i do
 to have an excelent voice quality inside my network???

Do you actually use a 100Mbit full-duplex network? mii-tool is the
simplest way to check that on Linux. If your card does not support it,
maybe the messages in dmesg will tell.

Also: does the relevant mail go through the computer that runs Asterisk?
If so, all the switching may be irrelevant. In that case this may also
be due to CPU usage issues rather than a network issue.

-- 
Tzafrir Cohen | [EMAIL PROTECTED] | VIM is
http://tzafrir.org.il |   | a Mutt's  
[EMAIL PROTECTED] |   |  best
ICQ# 16849755 |   | friend
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Re: [Asterisk-Users] Call quality problem when using lan

2005-08-20 Thread Michiel van Baak
On 03:57, Sat 20 Aug 05, Ing. Marlo R. Beltran G wrote:
 Hi
 
  i just implemented asterisk and is such a grate solution...i am using 
  polycom 301 and 501 phoneson lan a iam using g.711 and i have a 
  16 port linksys switch...
 
  the problem come when somebody inside the network is making  a call to 
  other extension (in the same network) and is sending an e 
  mail trough  internet the quality goes down...it hears rally bad...
 
  i am on a 10/100 network with cat5e on wire, and switches...what can 
  i do to have an excelent voice quality inside my network???
 
  The e mail doesn't go trough the asterisk computer.

Hi,

Maybe QoS is the answer to this problem.
We have a lot more traffic on our lan, and we made all
terminals QoS aware. We are giving the voice packets
priority and even a ping -f cannot influence call quality.
-- 
Michiel van Baak
http://michiel.vanbaak.info
[EMAIL PROTECTED]
GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=getsearch=0x7E0B9A2D

Why is it drug addicts and computer afficionados are both called users?

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Re: [Asterisk-Users] Call quality degradation after time

2005-07-26 Thread Adam Dobrin


Thanks for the reply, Adam.

If this is the case, it would seem to me (because the degradation 
happens only after a period of time, and quite suddenly) that the issue 
lies with digium's implementation of g729.


As an interesting note, I had the same problems using ulaw - ulaw over 
the local network (from internal phone to internal phone) with a much 
shorter period of 'good voice' before degradation--which was my reason 
for switching to g729, which seemed to solve the problem.


If there is no other current solution, it would seem to me the best 
thing to do would be to force g729 for non PSTN connections, and ulaw 
(im in the US) for calls going out the PRI.  Has anyone done this..?


I'm still hoping to be able to stick with g729; anyone else experience 
this kind of issue?


-a

Adam Goryachev wrote:


On Thu, 2005-07-21 at 15:56 -0400, Adam Dobrin wrote:
 

I'm using Polycom 501's; with stable1.0.8, g729 and a very decent 
machine; we have a PRI interface to a T1. 

Many users complain that after a given amount of time, say, 30 or 40 
minutes on a call, the outside party complains that their sound keeps 
'cutting in and out'.  I believe that the incoming sound quality remains 
fine.


I had read that there may be some soft of memory issue with the 
Polycom's... what else could be causing this?  Will auto-rebooting the 
phones once every few days fix this problem?
   



We had this problem initially, except it happened from the beginning of
the call. The fix was to tell the phones to prefer alaw and to tell
asterisk to prefer alaw (and not allow anything else). This meant that
we were using alaw from PSTN - asterisk - SIP phone ie, everywhere. It
solved the above symptom.

PS, this is in Australia and was with CVS stable 1.0.x from about 12
months ago.

Regards,
Adam


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Re: [Asterisk-Users] Call quality degradation after time

2005-07-21 Thread Adam Goryachev
On Thu, 2005-07-21 at 15:56 -0400, Adam Dobrin wrote:
 I'm using Polycom 501's; with stable1.0.8, g729 and a very decent 
 machine; we have a PRI interface to a T1. 
 
 Many users complain that after a given amount of time, say, 30 or 40 
 minutes on a call, the outside party complains that their sound keeps 
 'cutting in and out'.  I believe that the incoming sound quality remains 
 fine.
 
 I had read that there may be some soft of memory issue with the 
 Polycom's... what else could be causing this?  Will auto-rebooting the 
 phones once every few days fix this problem?

We had this problem initially, except it happened from the beginning of
the call. The fix was to tell the phones to prefer alaw and to tell
asterisk to prefer alaw (and not allow anything else). This meant that
we were using alaw from PSTN - asterisk - SIP phone ie, everywhere. It
solved the above symptom.

PS, this is in Australia and was with CVS stable 1.0.x from about 12
months ago.

Regards,
Adam


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Re: [Asterisk-Users] Call quality degradation after time

2005-07-21 Thread Adam Dobrin

Thanks for the reply, Adam.

If this is the case, it would seem to me (because the degradation 
happens only after a period of time, and quite suddenly) that the issue 
lies with digium's implementation of g729.


As an interesting note, I had the same problems using ulaw - ulaw over 
the local network (from internal phone to internal phone) with a much 
shorter period of 'good voice' before degradation--which was my reason 
for switching to g729, which seemed to solve the problem.


If there is no other current solution, it would seem to me the best 
thing to do would be to force g729 for non PSTN connections, and ulaw 
(im in the US) for calls going out the PRI.  Has anyone done this..?


I'm still hoping to be able to stick with g729; anyone else experience 
this kind of issue?


-a

Adam Goryachev wrote:


On Thu, 2005-07-21 at 15:56 -0400, Adam Dobrin wrote:
 

I'm using Polycom 501's; with stable1.0.8, g729 and a very decent 
machine; we have a PRI interface to a T1. 

Many users complain that after a given amount of time, say, 30 or 40 
minutes on a call, the outside party complains that their sound keeps 
'cutting in and out'.  I believe that the incoming sound quality remains 
fine.


I had read that there may be some soft of memory issue with the 
Polycom's... what else could be causing this?  Will auto-rebooting the 
phones once every few days fix this problem?
   



We had this problem initially, except it happened from the beginning of
the call. The fix was to tell the phones to prefer alaw and to tell
asterisk to prefer alaw (and not allow anything else). This meant that
we were using alaw from PSTN - asterisk - SIP phone ie, everywhere. It
solved the above symptom.

PS, this is in Australia and was with CVS stable 1.0.x from about 12
months ago.

Regards,
Adam


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Re: [Asterisk-Users] Call Quality Detail Record

2005-03-17 Thread John Todd
At 3:32 PM +0200 on 3/17/05, Calin Serbanescu wrote:
Hello,
I need some help setting up statistics per call. I need to store in a
database call quality details such as jitter, packets lost and other
informations. Is there any way to do this?
I'd really appreciate some links or any other kind of info on this.
Thanks,
Calin.
If  you're using Cisco 79xx devices with reasonably new SIP images, 
or VOIP Inc. devices, you might have some luck since both of those 
support the Tx and Rx header stats out of SIP BYE packets.

http://lists.digium.com/pipermail/asterisk-dev/2004-May/004174.html
Since that post, there are now built-in routines to extract SIP 
headers in the dialplan - see show application SIPGetHeader.   You 
may be able to get that to work instead of making your own patches.

There is also now some stuff in the IAX2 statistics area (as of 
yesterday?) but I don't know if it's reference-able from the dialplan 
or anywhere else.  Maybe someone can fill me in on that?

You're on your own for making a database of the information, though.  My
JT
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Re: [Asterisk-Users] call quality monitoring

2004-09-12 Thread mjr-asterisk
Chris Icide [EMAIL PROTECTED] writes:

 Satellite links can be pretty tough to troubleshoot.  It sounds like
 you are running into a uplink buffer issue.  On heavily loaded
 uplinks, the input buffers can get quite large, and if the satellite
 provider isn't using some form of buffer handling that prioritizes udp
 traffic, it may be that most of your voice packets are falling on the
 floor of the uplink facility...

Yeah, I thought about that too, which is why I set up tools to monitor
packet loss and measure jitter.  It uses a non-conflicting UDP port
near the one that IAX2 uses.  My tests indicate very little loss and
the same jitter in both directions.

What I really want is a way to get asterisk to yelp if it notices that
its about to make the call sound bad due to late/missing packets or
for whatever reason.  Right now it seems that the network is
functioning normally but still one direction of the calls sounds
intermittently awful.
-- 
Matt Ranney - [EMAIL PROTECTED]
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Re: [Asterisk-Users] call quality monitoring

2004-09-11 Thread Chris Icide
mjr,

Satellite links can be pretty tough to troubleshoot.  It sounds like
you are running into a uplink buffer issue.  On heavily loaded
uplinks, the input buffers can get quite large, and if the satellite
provider isn't using some form of buffer handling that prioritizes udp
traffic, it may be that most of your voice packets are falling on the
floor of the uplink facility...

-Chris


On 10 Sep 2004 11:37:33 -0700, [EMAIL PROTECTED]
[EMAIL PROTECTED] wrote:
 I need to debug a call quality issue with remote users on the other
 end of a satellite link.  The symptoms are: we here on the Internet
 side can hear them just fine.  On their end, things work sorta OK most
 times, but they often suffer from severe dropouts and digital
 warbling, both of which I attribute to them missing packets.  Often
 times they can't make out a word we are saying while we can hear them
 crystal clearly.
 
 Various pings and other network tests indicate that the underlying
 network is functioning as well as can be expected for a sat link.  In
 fact, the overall jitter seems to be pretty low (avg 20ms).  Packet
 loss is around 1-2%, and latency is around 700ms on average.
 
 I'm left to assume that the jitter buffer on that end isn't
 functioning properly.  Both ends of the call have the same jitter
 buffer settings.  The call is carried by IAX2 and encoded with ILBC.
 
 The iax.conf files on each end start like this:
 
   [general]
   trunk=no
   notransfer=yes
   iaxcompat=no
   
   bandwidth=low
   
   disallow=all
   allow=ilbc
   
   jitterbuffer=yes
   dropcount=3
   maxjitterbuffer=500
   maxexcessbuffer=150
   minexcessbuffer=40
   jittershrinkrate=1
 
 Of course, perhaps the jitter buffer isn't to blame, but given that
 one side of the call sounds perfect, I can't think of anything else
 obvious that would cause this.
 
 Is there any way to extract from asterisk some idea of why it thinks
 the calls sound bad?  For example, when the jitter buffer notices that
 packets are discarded because they are too late, when excessive
 packets are completely missing, etc.
 
 I've been collecting a giant debug log for a while now, so I could
 pretty easily sift through it if there's something good to look for.
 
 Thanks.
 --
 Matt Ranney - [EMAIL PROTECTED]
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Re: [Asterisk-Users] Call quality questions

2004-02-02 Thread Ariel Batista
Lane Hoskins wrote:
 Our basic system is as follows:

 P4 3.0 Ghz w/ HT, 1GB PC3200 RAM, 120 GB HDD, RH 9.0 OS, * from CVS
 several weeks ago, working OK for routing, VM, and AA, calls in on
 separate PSTN lines to Adtran TSU 600, into * server through T100P
 card. The hardware is not taxed at all with little over 20% proc
 utilization ever, low mem use, etc. All Phones are SNOM 200's with
 various firmware revisions from 2.2t to 2.3o.

I have finally gotten my Snom 200's to work.  I upgraded them all to the
2.3o.

 Any help is appreciated.

 1. We have horrible sound quality regardless of the codec we use in
 the phone or specify in *. Has anyone else run into this early on and
 found a software fix?

I had the same problem with sound.  It happen to be my switch hub that I
had.  I changed it out to a good switch and for internal network I use alaw.
For outside network (Over the internet) I use gsm which has sometimes has
sound problems.

 2. Speakerphone will not work for playing VM messages, it chops the
 message into unintelligible fragments of audio. Any ideas?

Same problem as above.

 3. Initially we have horrible introduction of background noise into
 the handset earpiece which seems to quiet after there is audio on the
 other end. Ideas?

I did not have this problem.

 4. Sound quality to called parties outside our system is
 intermittently horrible: static filled and raspy where we have to ask
 people to repeat themselves many times. Could this be related to
 powerline noise or something like that?


If you want I can call you to explain more on what we did with our settings.


 Lane Hoskins, MCP
 Network Engineer
 Automated Horizons Inc.
 Direct - 540.767.7626
 Main - 540.767.7600



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RE: [Asterisk-Users] Call quality questions

2004-01-30 Thread mattf
Hello,

Did you set the flag in the makefile for zaptel for SMP kernels?

1. I have a couple Snom200 phones on my system running redhat with a P4 HT
and haven't had any issues with horrible sound quality using 711ulaw.

2. As for the speakerphone cutout, that's to be expected, The snom200s are
just half-duplex speakerphones. If you want a good speakerphone get a
Polycom.

3. If you have silence suppression turned on anywhere I would turn it off.
We had the same problem with our Sipura adapters until we turned off the
silence supression. You could also mess with the level of echo supression
and see if that makes a difference.

4. do you have your T1 set in zaptel.conf to be the primary timing source
for your card? 

Hope that helps,

MATT---


-Original Message-
From: Lane Hoskins [mailto:[EMAIL PROTECTED]
Sent: Friday, January 30, 2004 4:22 PM
To: [EMAIL PROTECTED]
Subject: [Asterisk-Users] Call quality questions


Our basic system is as follows:

P4 3.0 Ghz w/ HT, 1GB PC3200 RAM, 120 GB HDD, RH 9.0 OS, * from CVS
several weeks ago, working OK for routing, VM, and AA, calls in on
separate PSTN lines to Adtran TSU 600, into * server through T100P card.
The hardware is not taxed at all with little over 20% proc utilization
ever, low mem use, etc. All Phones are SNOM 200's with various firmware
revisions from 2.2t to 2.3o.

Any help is appreciated.

1. We have horrible sound quality regardless of the codec we use in the
phone or specify in *. Has anyone else run into this early on and found
a software fix?

2. Speakerphone will not work for playing VM messages, it chops the
message into unintelligible fragments of audio. Any ideas? 

3. Initially we have horrible introduction of background noise into the
handset earpiece which seems to quiet after there is audio on the other
end. Ideas?

4. Sound quality to called parties outside our system is intermittently
horrible: static filled and raspy where we have to ask people to repeat
themselves many times. Could this be related to powerline noise or
something like that?



Lane Hoskins, MCP
Network Engineer
Automated Horizons Inc.
Direct - 540.767.7626
Main - 540.767.7600


 
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RE: [Asterisk-Users] Call quality questions

2004-01-30 Thread Lane Hoskins
Thanks...

-Original Message- 
From: mattf [mailto:[EMAIL PROTECTED] 
Sent: Fri 1/30/2004 5:16 PM 
To: '[EMAIL PROTECTED]' 
Cc: 
Subject: RE: [Asterisk-Users] Call quality questions



Hello,

Did you set the flag in the makefile for zaptel for SMP kernels?



Yes, we are using the SMP settings


1. I have a couple Snom200 phones on my system running redhat with a P4 HT
and haven't had any issues with horrible sound quality using 711ulaw.

Have tried everything - alaw, ulaw, gsm - currently using gsm

2. As for the speakerphone cutout, that's to be expected, The snom200s are
just half-duplex speakerphones. If you want a good speakerphone get a
Polycom.

wish I'd known that before I recommended we buy 12 of them :-( :-)

3. If you have silence suppression turned on anywhere I would turn it off.
We had the same problem with our Sipura adapters until we turned off the
silence supression. You could also mess with the level of echo supression
and see if that makes a difference.

this I need to look into

4. do you have your T1 set in zaptel.conf to be the primary timing source
for your card?

yes

Hope that helps,

MATT---


-Original Message-
From: Lane Hoskins [mailto:[EMAIL PROTECTED]
Sent: Friday, January 30, 2004 4:22 PM
To: [EMAIL PROTECTED]
Subject: [Asterisk-Users] Call quality questions


Our basic system is as follows:

P4 3.0 Ghz w/ HT, 1GB PC3200 RAM, 120 GB HDD, RH 9.0 OS, * from CVS
several weeks ago, working OK for routing, VM, and AA, calls in on
separate PSTN lines to Adtran TSU 600, into * server through T100P card.
The hardware is not taxed at all with little over 20% proc utilization
ever, low mem use, etc. All Phones are SNOM 200's with various firmware
revisions from 2.2t to 2.3o.

Any help is appreciated.

1. We have horrible sound quality regardless of the codec we use in the
phone or specify in *. Has anyone else run into this early on and found
a software fix?

2. Speakerphone will not work for playing VM messages, it chops the
message into unintelligible fragments of audio. Any ideas?

3. Initially we have horrible introduction of background noise into the
handset earpiece which seems to quiet after there is audio on the other
end. Ideas?

4. Sound quality to called parties outside our system is intermittently
horrible: static filled and raspy where we have to ask people to repeat
themselves many times. Could this be related to powerline noise or
something like that?



Lane Hoskins, MCP
Network Engineer
Automated Horizons Inc.
Direct - 540.767.7626
Main - 540.767.7600



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