Re: [Elecraft] communications on KX2 Mic's (MH3)
Mike ... The 5,000 or so of us who actually got microphones with our KX2s really do feel for you. Your point, stated ad infinitum, was well-taken the first time you made it. But your complaint is not with us who have had to delete your many posts. IT IS WITH ELECRAFT. We can't do one darn thing to help you. There is no question but that microphones paid-for should be microphones-delivered or else money refunded. If Elecraft refuses to issue a refund, then its a matter of fraud in which case you should seek an attorney. But don't keep railing on the reflector. We don't deserve it! 73, Kent K9ZTV On 10/8/2022 10:22 AM, Mike Smith VE9AA wrote: The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and it came without a mic (it was purchased and paid for as part of that kit) and I had to inform Elecraft once it arrived that I was shorted a mic.) Nothing in the paperwork nor any communication before it arrived stated it would be arriving w/o a MH3 mic, so this was a surprise. -- This email has been checked for viruses by AVG antivirus software. www.avg.com __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] communications on KX2 Mic's (MH3)
It might be very helpful for dissatisfied customers to list the method they used to communicate with Elecraft and the website info or whatever (phone number? Elecraft does answer their phones) they used to contact Elecraft. There are those here that are satisfied with Elecrafts response and might educate the rest how to get through to Elecraft. I suspect many are not following the listed methods or their response is lost in their spam file. Not everyone knows the correct ways to look for a response. Email has its ins and outs and sometimes it just doesn’t make sense (ask my wife… who loses emails regularly or can’t find responses). Dave K8WPE since 1960 and all my Elecraft radios have worked since I bought them. I must be lucky? David J. Wilcox’s iPad > On Oct 8, 2022, at 3:16 PM, Mike Smith VE9AA wrote: > > Rick, > > > > I waited patiently too, for months before my KX2(kit) arrived. This is not > about "waiting patiently". > > If one of your orders had arrived 90 or 95% complete and you discovered > something missing and closing > > in on a year later you didn't have any communication that they even KNEW > they shorted you 1 part/pc/pcb, I think > > perhaps you might feel differently, right? > > > > Patience I have. What I do not appreciate is total lack of communication > (or even acknowledgement from the people that will hopefully ship my (& > others) mic out eventually. I have an email from Wayne 10 months ago stating > it was an oversight and another that'll it be a few weeks. > > > > Heck, I would've even been "OK" (not happy, but "OK") if there were a hand > scribbled note included with my kit that said "sorry, we realized at the > last minute we're now out of MH3 microphones, but you are on a list and will > receive it when we get some" > > > > Mike VE9AA > > - > > > > As a side reference > > > > I waited for the KAT500, patiently, for months. > > > > I waited for the KPA500, patiently, for months. > > > > I waited for the KPA1500, patiently, over a year (prepaid in full). > > > > I waited for the K4D, patiently, 18 months (prepaid in full). > > > > I didn't once ask for an update or cancel an order or ask for a refund, > didn't once whine when it wasn't there yet and was happy when it showed up. > > > > I wasn't happy with the delay, but understood the reasons BECAUSE of the > lists. They posted JUST as often as now, though not on every list at the > same time. I track most of the lists, to learn of the other products too, > even if I don't have them because they are interesting products. > > > > I was patient, you can be too. It really is THAT simple. They've posted the > delay causes and they can't ship what they don't have. Unbecoming comments > do not help anything and should be directed AT those responsible. > > > > Rick nk7i > > > > Mike, Coreen & Corey > > Keswick Ridge, NB > > > > From: Mike Smith VE9AA [mailto:ve...@nbnet.nb.ca] > Sent: October 8, 2022 4:05 PM > To: 'Elecraft@mailman.qth.net' > Subject: RE: re: communications on KX2 Mic's (MH3) > > > > Dan, Rick, K4TO etc or twimc > > > > I know CW very well. I also know the KX2 has a built in microphone. This is > not about finding a microphone to work. I wish if you were going to comment > towards me and others in a negative or belittling manner, please at least do > me the common courtesy to read and absorb my post in its entirety before > replying. It's like you read half of it and gave me a snarky kneejerk > reply. You'll note in my 2 or 3 emails I've sent, I did not put down anyone > and actually gave Elecraft and Wayne compliments. I stated my situation > quite clearly. My kit arrived less a microphone and there was no > communication about it. > > > > I do not follow this listserv day by day, waiting to pounce on less active > or "in the know" users. I might check in once a month. > > > > If there was a post from Elecraft that said: > > > > "We know we shipped some KX2 shack-in-a-box kits early in the new year > without a microphone but are not going to acknowledge you personally but you > will receive your mic eventually" (or words to that effect) I certainly > missed it. > > > > I would like to publicly thank Dave, AB7E (and a few others) for realizing > exactly what this post is about. > > > > Regards, > > > > Mike VE9AA > > > > From: Mike Smith VE9AA [mailto:ve...@nbnet.nb.ca] > Sent: October 8, 2022 12:23 PM > To: 'Elecraft@mailman.qth.net' > Subject: re: communications on KX2 Mic's (MH3) > > > > Dave/AB7E seems to understand the point 100% correctly and a lot of you are > twisting my (and others) words. > > > > The point is not that I don't have a microphone or that I couldn't cobble > together a connector for from another brand of mic. > > I could even (I suppose) find an alternate on Amazon or somewhere (should I > have to buy another mic?) > > > > The point is, almost a year ago I
Re: [Elecraft] communications on KX2 Mic's (MH3)
__ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] communications on KX2 Mic's (MH3)
I'm subscribed to this list as well as a few others. I have a couple of dozen groups.io that I follow via email notifications. I use zero filtering of any of these, even though I use Thunderbird, which I'm told can filter, sort, delete and deliver a fresh beer when needed. I do also have a Delete key that I use with regularity. I have never understood this hand-wringing over a few extra posts. Wes N7WS On 10/8/2022 12:22 PM, marvwhee...@nwlink.com wrote: Just how much of this thread does the majority, who is disinterested, have to read of the belly aching of a very few? Enough is enough. Marv KG7V __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] communications on KX2 Mic's (MH3)
None; that is why email clients have filtering or muting. This is apparently a point of frustration and contention about Elecraft's customer service; as tedious as this thread may be, it's also setting expectations for future customers and giving Elecraft an idea of sentiment that might motivate (or not) future purchases. On Sat, Oct 8, 2022, 15:23 wrote: > Just how much of this thread does the majority, who is disinterested, have > to read of the belly aching of a very few? Enough is enough. > > > > Marv > > KG7V > > __ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to ju...@juliatuttle.net > __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] communications on KX2 Mic's (MH3)
I'll be there John ! ! ! ;-) Mike VE9AA / ZF2AA --- Mike, I hope that you'll be able to operate CQWW Phone from ZF2 this month without a mic:) GL, John KK9A Mike, Coreen & Corey Keswick Ridge, NB From: Mike Smith VE9AA [mailto:ve...@nbnet.nb.ca] Sent: October 8, 2022 4:12 PM To: 'Elecraft@mailman.qth.net' Subject: RE: re: communications on KX2 Mic's (MH3) Rick, I waited patiently too, for months before my KX2(kit) arrived. This is not about "waiting patiently". If one of your orders had arrived 90 or 95% complete and you discovered something missing and closing in on a year later you didn't have any communication that they even KNEW they shorted you 1 part/pc/pcb, I think perhaps you might feel differently, right? Patience I have. What I do not appreciate is total lack of communication (or even acknowledgement from the people that will hopefully ship my (& others) mic out eventually. I have an email from Wayne 10 months ago stating it was an oversight and another that'll it be a few weeks. Heck, I would've even been "OK" (not happy, but "OK") if there were a hand scribbled note included with my kit that said "sorry, we realized at the last minute we're now out of MH3 microphones, but you are on a list and will receive it when we get some" Mike VE9AA - As a side reference I waited for the KAT500, patiently, for months. I waited for the KPA500, patiently, for months. I waited for the KPA1500, patiently, over a year (prepaid in full). I waited for the K4D, patiently, 18 months (prepaid in full). I didn't once ask for an update or cancel an order or ask for a refund, didn't once whine when it wasn't there yet and was happy when it showed up. I wasn't happy with the delay, but understood the reasons BECAUSE of the lists. They posted JUST as often as now, though not on every list at the same time. I track most of the lists, to learn of the other products too, even if I don't have them because they are interesting products. I was patient, you can be too. It really is THAT simple. They've posted the delay causes and they can't ship what they don't have. Unbecoming comments do not help anything and should be directed AT those responsible. Rick nk7i Mike, Coreen & Corey Keswick Ridge, NB From: Mike Smith VE9AA [mailto:ve...@nbnet.nb.ca] Sent: October 8, 2022 4:05 PM To: 'Elecraft@mailman.qth.net' Subject: RE: re: communications on KX2 Mic's (MH3) Dan, Rick, K4TO etc or twimc I know CW very well. I also know the KX2 has a built in microphone. This is not about finding a microphone to work. I wish if you were going to comment towards me and others in a negative or belittling manner, please at least do me the common courtesy to read and absorb my post in its entirety before replying. It's like you read half of it and gave me a snarky kneejerk reply. You'll note in my 2 or 3 emails I've sent, I did not put down anyone and actually gave Elecraft and Wayne compliments. I stated my situation quite clearly. My kit arrived less a microphone and there was no communication about it. I do not follow this listserv day by day, waiting to pounce on less active or "in the know" users. I might check in once a month. If there was a post from Elecraft that said: "We know we shipped some KX2 shack-in-a-box kits early in the new year without a microphone but are not going to acknowledge you personally but you will receive your mic eventually" (or words to that effect) I certainly missed it. I would like to publicly thank Dave, AB7E (and a few others) for realizing exactly what this post is about. Regards, Mike VE9AA From: Mike Smith VE9AA [mailto:ve...@nbnet.nb.ca] Sent: October 8, 2022 12:23 PM To: 'Elecraft@mailman.qth.net' Subject: re: communications on KX2 Mic's (MH3) Dave/AB7E seems to understand the point 100% correctly and a lot of you are twisting my (and others) words. The point is not that I don't have a microphone or that I couldn't cobble together a connector for from another brand of mic. I could even (I suppose) find an alternate on Amazon or somewhere (should I have to buy another mic?) The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and it came without a mic (it was purchased and paid for as part of that kit) and I had to inform Elecraft once it arrived that I was shorted a mic.) Nothing in the paperwork nor any communication before it arrived stated it would be arriving w/o a MH3 mic, so this was a surprise. I even have an email from Wayne from January 10th,2022 that states (in part) ".We should have MH3s back in stock in several weeks. Will that suffice?..." It's a long way from early December 2021 when I finally was invoiced (after I submitted my purchase request in October or November) 2021 and finally paid for my KX2 shack-in-a-box kit (which I love by the way_) (or even Jan 10th,
[Elecraft] communications on KX2 Mic's (MH3)
Just how much of this thread does the majority, who is disinterested, have to read of the belly aching of a very few? Enough is enough. Marv KG7V __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] communications on KX2 Mic's (MH3)
Mike, I hope that you'll be able to operate CQWW Phone from ZF2 this month without a mic:) GL, John KK9A Mike Smith VE9AA wrote: Rick, I waited patiently too, for months before my KX2(kit) arrived. This is not about "waiting patiently". If one of your orders had arrived 90 or 95% complete and you discovered something missing and closing in on a year later you didn't have any communication that they even KNEW they shorted you 1 part/pc/pcb, I think perhaps you might feel differently, right? Patience I have. What I do not appreciate is total lack of communication (or even acknowledgement from the people that will hopefully ship my (& others) mic out eventually. I have an email from Wayne 10 months ago stating it was an oversight and another that'll it be a few weeks. Heck, I would've even been "OK" (not happy, but "OK") if there were a hand scribbled note included with my kit that said "sorry, we realized at the last minute we're now out of MH3 microphones, but you are on a list and will receive it when we get some" Mike VE9AA __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] communications on KX2 Mic's (MH3)
Rick, I waited patiently too, for months before my KX2(kit) arrived. This is not about "waiting patiently". If one of your orders had arrived 90 or 95% complete and you discovered something missing and closing in on a year later you didn't have any communication that they even KNEW they shorted you 1 part/pc/pcb, I think perhaps you might feel differently, right? Patience I have. What I do not appreciate is total lack of communication (or even acknowledgement from the people that will hopefully ship my (& others) mic out eventually. I have an email from Wayne 10 months ago stating it was an oversight and another that'll it be a few weeks. Heck, I would've even been "OK" (not happy, but "OK") if there were a hand scribbled note included with my kit that said "sorry, we realized at the last minute we're now out of MH3 microphones, but you are on a list and will receive it when we get some" Mike VE9AA - As a side reference I waited for the KAT500, patiently, for months. I waited for the KPA500, patiently, for months. I waited for the KPA1500, patiently, over a year (prepaid in full). I waited for the K4D, patiently, 18 months (prepaid in full). I didn't once ask for an update or cancel an order or ask for a refund, didn't once whine when it wasn't there yet and was happy when it showed up. I wasn't happy with the delay, but understood the reasons BECAUSE of the lists. They posted JUST as often as now, though not on every list at the same time. I track most of the lists, to learn of the other products too, even if I don't have them because they are interesting products. I was patient, you can be too. It really is THAT simple. They've posted the delay causes and they can't ship what they don't have. Unbecoming comments do not help anything and should be directed AT those responsible. Rick nk7i Mike, Coreen & Corey Keswick Ridge, NB From: Mike Smith VE9AA [mailto:ve...@nbnet.nb.ca] Sent: October 8, 2022 4:05 PM To: 'Elecraft@mailman.qth.net' Subject: RE: re: communications on KX2 Mic's (MH3) Dan, Rick, K4TO etc or twimc I know CW very well. I also know the KX2 has a built in microphone. This is not about finding a microphone to work. I wish if you were going to comment towards me and others in a negative or belittling manner, please at least do me the common courtesy to read and absorb my post in its entirety before replying. It's like you read half of it and gave me a snarky kneejerk reply. You'll note in my 2 or 3 emails I've sent, I did not put down anyone and actually gave Elecraft and Wayne compliments. I stated my situation quite clearly. My kit arrived less a microphone and there was no communication about it. I do not follow this listserv day by day, waiting to pounce on less active or "in the know" users. I might check in once a month. If there was a post from Elecraft that said: "We know we shipped some KX2 shack-in-a-box kits early in the new year without a microphone but are not going to acknowledge you personally but you will receive your mic eventually" (or words to that effect) I certainly missed it. I would like to publicly thank Dave, AB7E (and a few others) for realizing exactly what this post is about. Regards, Mike VE9AA From: Mike Smith VE9AA [mailto:ve...@nbnet.nb.ca] Sent: October 8, 2022 12:23 PM To: 'Elecraft@mailman.qth.net' Subject: re: communications on KX2 Mic's (MH3) Dave/AB7E seems to understand the point 100% correctly and a lot of you are twisting my (and others) words. The point is not that I don't have a microphone or that I couldn't cobble together a connector for from another brand of mic. I could even (I suppose) find an alternate on Amazon or somewhere (should I have to buy another mic?) The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and it came without a mic (it was purchased and paid for as part of that kit) and I had to inform Elecraft once it arrived that I was shorted a mic.) Nothing in the paperwork nor any communication before it arrived stated it would be arriving w/o a MH3 mic, so this was a surprise. I even have an email from Wayne from January 10th,2022 that states (in part) ".We should have MH3s back in stock in several weeks. Will that suffice?..." It's a long way from early December 2021 when I finally was invoiced (after I submitted my purchase request in October or November) 2021 and finally paid for my KX2 shack-in-a-box kit (which I love by the way_) (or even Jan 10th, 2021_) All I am saying is..there has been zero communication like "we know we owe you a microphone and when we get them you'll be on the top of the list when we get them.) ZERO. All I have is a couple (now very old) emails from Wayne from early January that "it must have be an oversight" (which I accept; Hey - nobody's or any company is perfect) I get it. I accept the oversight. I accept the backorder. I
Re: [Elecraft] communications on KX2 Mic's (MH3)
Sorry period messed up my first link http://mailman.qth.net/pipermail/elecraft/2022-May/289523.html -Original Message- From: j...@kk9a.com [mailto:j...@kk9a.com] Sent: Saturday, October 8, 2022 3:09 PM To: 'elecraft@mailman.qth.net' Subject: re: [Elecraft] communications on KX2 Mic's (MH3) To clarify, there has not been an official delivery notification on the last time buy K3 options since this one on May 2, 2022. http://mailman.qth.net/pipermail/elecraft/2022-May/289523.html . Many of these were items were originally scheduled to ship a year ago. The only other update on the list that I am aware of was specific to two K3 boards on Aug 17 http://mailman.qth.net/pipermail/elecraft/2022-August/290660.html . John KK9A Rick NK7I wrote: You're whining, nothing more. It's unbecoming. Pay attention to the lists; or not at your own risk. Rick nk7i On 10/8/2022 11:22 AM, David Gilbert wrote: > > That's ridiculous. Any company that had your attitude would be out of > business. No way should anyone have to keep track of emails on a > listserver to know where their order stands. I can't even believe you > would think it so. > > Wayne has plenty of time to post regular updates on his personal ham > radio operations, but not enough to make sure his customers have > someone sending them regular updates on orders they have paid for > months earlier? This isn't about supply chain problems. This is > about Elecraft's basic responsibility to keep paid customers > informed. "Personal hand holding" is what Elecraft used to be known > for, and it's no longer valid for them to blame the lack of it on > fires and supply chain issues. > > Several years ago out of pure curiosity I did a survey of over 2,000 > more or less randomly chosen reviews on eHam. Almost ALL of the > ratings of 1 of 2 (out of 5) were for poor responsiveness and customer > service. Not product features, not product cost, and not reliability > ... but for bad communication and apparent lack of care. > > Dave AB7E __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] communications on KX2 Mic's (MH3)
To clarify, there has not been an official delivery notification on the last time buy K3 options since this one on May 2, 2022. http://mailman.qth.net/pipermail/elecraft/2022-May/289523.html. Many of these were items were originally scheduled to ship a year ago. The only other update on the list that I am aware of was specific to two K3 boards on Aug 17 http://mailman.qth.net/pipermail/elecraft/2022-August/290660.html . John KK9A Rick NK7I wrote: You're whining, nothing more. It's unbecoming. Pay attention to the lists; or not at your own risk. Rick nk7i On 10/8/2022 11:22 AM, David Gilbert wrote: > > That's ridiculous. Any company that had your attitude would be out of > business. No way should anyone have to keep track of emails on a > listserver to know where their order stands. I can't even believe you > would think it so. > > Wayne has plenty of time to post regular updates on his personal ham > radio operations, but not enough to make sure his customers have > someone sending them regular updates on orders they have paid for > months earlier? This isn't about supply chain problems. This is > about Elecraft's basic responsibility to keep paid customers > informed. "Personal hand holding" is what Elecraft used to be known > for, and it's no longer valid for them to blame the lack of it on > fires and supply chain issues. > > Several years ago out of pure curiosity I did a survey of over 2,000 > more or less randomly chosen reviews on eHam. Almost ALL of the > ratings of 1 of 2 (out of 5) were for poor responsiveness and customer > service. Not product features, not product cost, and not reliability > ... but for bad communication and apparent lack of care. > > Dave AB7E __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] communications on KX2 Mic's (MH3)
Dan, Rick, K4TO etc or twimc I know CW very well. I also know the KX2 has a built in microphone. This is not about finding a microphone to work. I wish if you were going to comment towards me and others in a negative or belittling manner, please at least do me the common courtesy to read and absorb my post in its entirety before replying. It's like you read half of it and gave me a snarky kneejerk reply. You'll note in my 2 or 3 emails I've sent, I did not put down anyone and actually gave Elecraft and Wayne compliments. I stated my situation quite clearly. My kit arrived less a microphone and there was no communication about it. I do not follow this listserv day by day, waiting to pounce on less active or "in the know" users. I might check in once a month. If there was a post from Elecraft that said: "We know we shipped some KX2 shack-in-a-box kits early in the new year without a microphone but are not going to acknowledge you personally but you will receive your mic eventually" (or words to that effect) I certainly missed it. I would like to publicly thank Dave, AB7E (and a few others) for realizing exactly what this post is about. Regards, Mike VE9AA From: Mike Smith VE9AA [mailto:ve...@nbnet.nb.ca] Sent: October 8, 2022 12:23 PM To: 'Elecraft@mailman.qth.net' Subject: re: communications on KX2 Mic's (MH3) Dave/AB7E seems to understand the point 100% correctly and a lot of you are twisting my (and others) words. The point is not that I don't have a microphone or that I couldn't cobble together a connector for from another brand of mic. I could even (I suppose) find an alternate on Amazon or somewhere (should I have to buy another mic?) The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and it came without a mic (it was purchased and paid for as part of that kit) and I had to inform Elecraft once it arrived that I was shorted a mic.) Nothing in the paperwork nor any communication before it arrived stated it would be arriving w/o a MH3 mic, so this was a surprise. I even have an email from Wayne from January 10th,2022 that states (in part) ".We should have MH3s back in stock in several weeks. Will that suffice?..." It's a long way from early December 2021 when I finally was invoiced (after I submitted my purchase request in October or November) 2021 and finally paid for my KX2 shack-in-a-box kit (which I love by the way_) (or even Jan 10th, 2021_) All I am saying is..there has been zero communication like "we know we owe you a microphone and when we get them you'll be on the top of the list when we get them.) ZERO. All I have is a couple (now very old) emails from Wayne from early January that "it must have be an oversight" (which I accept; Hey - nobody's or any company is perfect) I get it. I accept the oversight. I accept the backorder. I check the Elecraft site for shipping status. I know they don't have them. I deal with electronic parts and service over 11,000 devices as part of my everyday job. I communicate with my "customers" Do I know that THEY know I am owed one? Well, not really. I have (now old) emails from January from Wayne-that's it. I know he has much bigger fish to fry than some mic for a New Brunswicker on the other side of the continent. I know it won't be Wayne that (hopefully) eventually boxes up and ships me a mic. It's whoever keeps track of old, long since departed orders. If I am going to wait nearly a year (or maybe more), it might've been nice to get an email every 4-5 months from a shipping/receiving/purchasing/billing dept staff member saying "we haven't forgot about you". As of now, myself and all others that I've been in touch with(on this particular issue), have rec'd nothing. We don't know if: The person boxing up the KX2 kits didn't know there was supposed to be a mic included or They boxed up the kits anyways to get 95% of the product out the door to waiting customers or Even if they have record of the folks who have complete kits vs kits missing mics. or Something else. We just don't know. Communications have been non existent from the shipping dept (ever) and none since Jan 10th . 2021 (from Wayne himself, who seems quite knowledgeable and friendly btw) Sincerely, Mike VE9AA Oh, and lest anyone think I am mad. No , I am not mad. Overall I am very happy with my $10k+ worth of Elecraft products. It just doesn't give me a warm fuzzy feeling to maybe order a K4HD (or two for SO2R) when the time comes. == That isn't the point at all, it isn't what I said, and you know it. I simply believe that the folks who have paid for stuff many months ago should be kept regularly informed ... directly, not via word of mouth. It's not expensive for Elecraft to do so. They just have to care a bit more. They know exactly what the status of everything is at any point in time. Dave AB7E On 10/7/2022 12:43 PM, Richard Hill
Re: [Elecraft] communications on KX2 Mic's (MH3)
As a side reference I waited for the KAT500, patiently, for months. I waited for the KPA500, patiently, for months. I waited for the KPA1500, patiently, over a year (prepaid in full). I waited for the K4D, patiently, 18 months (prepaid in full). I didn't once ask for an update or cancel an order or ask for a refund, didn't once whine when it wasn't there yet and was happy when it showed up. I wasn't happy with the delay, but understood the reasons BECAUSE of the lists. They posted JUST as often as now, though not on every list at the same time. I track most of the lists, to learn of the other products too, even if I don't have them because they are interesting products. I was patient, you can be too. It really is THAT simple. They've posted the delay causes and they can't ship what they don't have. Unbecoming comments do not help anything and should be directed AT those responsible. Rick nk7i On 10/8/2022 11:40 AM, David Gilbert wrote: Wow. On 10/8/2022 11:35 AM, Rick NK7I wrote: You're whining, nothing more. It's unbecoming. Pay attention to the lists; or not at your own risk. Rick nk7i On 10/8/2022 11:22 AM, David Gilbert wrote: That's ridiculous. Any company that had your attitude would be out of business. No way should anyone have to keep track of emails on a listserver to know where their order stands. I can't even believe you would think it so. Wayne has plenty of time to post regular updates on his personal ham radio operations, but not enough to make sure his customers have someone sending them regular updates on orders they have paid for months earlier? This isn't about supply chain problems. This is about Elecraft's basic responsibility to keep paid customers informed. "Personal hand holding" is what Elecraft used to be known for, and it's no longer valid for them to blame the lack of it on fires and supply chain issues. Several years ago out of pure curiosity I did a survey of over 2,000 more or less randomly chosen reviews on eHam. Almost ALL of the ratings of 1 of 2 (out of 5) were for poor responsiveness and customer service. Not product features, not product cost, and not reliability ... but for bad communication and apparent lack of care. Dave AB7E owner of a K1, K3, and KX2 On 10/8/2022 8:54 AM, Rick NK7I wrote: This is well beyond tiresome now. They HAVE stated the situation via email, to the group(s) recently. Lack of attention by the reader/s is NOT their fault. They won't take the time for personal hand holding, that time is better spent assembling and shipping what product they can move. They can't sell what they can't get. The last order THEY got was sub-standard, sent back to await a new shipment (a few weeks ago). ALL shipments of ANY type have been tediously slow, worldwide. A month setback creates a year of backlog; the entire world was shut down for over 2 YEARS. It will take a decade or more to get back on track as we know it. Normal doesn't exist anymore. If you NEED a mic, get another until the one you want (and ordered and paid for) is eventually available. The rest, is noise and whining, showing complete lack of understanding and patience. Let's END this thread. 73, Rick nk7i On 10/8/2022 8:22 AM, Mike Smith VE9AA wrote: Dave/AB7E seems to understand the point 100% correctly and a lot of you are twisting my (and others) words. The point is not that I don't have a microphone or that I couldn't cobble together a connector for from another brand of mic. I could even (I suppose) find an alternate on Amazon or somewhere (should I have to buy another mic?) The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and it came without a mic (it was purchased and paid for as part of that kit) and I had to inform Elecraft once it arrived that I was shorted a mic.) Nothing in the paperwork nor any communication before it arrived stated it would be arriving w/o a MH3 mic, so this was a surprise. I even have an email from Wayne from January 10th,2022 that states (in part) ".We should have MH3s back in stock in several weeks. Will that suffice?..." It's a long way from early December 2021 when I finally was invoiced (after I submitted my purchase request in October or November) 2021 and finally paid for my KX2 shack-in-a-box kit (which I love by the way_) (or even Jan 10th, 2021_) All I am saying is..there has been zero communication like "we know we owe you a microphone and when we get them you'll be on the top of the list when we get them.) ZERO. All I have is a couple (now very old) emails from Wayne from early January that "it must have be an oversight" (which I accept; Hey - nobody's or any company is perfect) I get it. I accept the oversight. I accept the backorder. I check the Elecraft site for shipping status. I know they don't have them. I deal with electronic parts and service over 11,000 devices as part of my everyday
Re: [Elecraft] communications on KX2 Mic's (MH3)
Wow. On 10/8/2022 11:35 AM, Rick NK7I wrote: You're whining, nothing more. It's unbecoming. Pay attention to the lists; or not at your own risk. Rick nk7i On 10/8/2022 11:22 AM, David Gilbert wrote: That's ridiculous. Any company that had your attitude would be out of business. No way should anyone have to keep track of emails on a listserver to know where their order stands. I can't even believe you would think it so. Wayne has plenty of time to post regular updates on his personal ham radio operations, but not enough to make sure his customers have someone sending them regular updates on orders they have paid for months earlier? This isn't about supply chain problems. This is about Elecraft's basic responsibility to keep paid customers informed. "Personal hand holding" is what Elecraft used to be known for, and it's no longer valid for them to blame the lack of it on fires and supply chain issues. Several years ago out of pure curiosity I did a survey of over 2,000 more or less randomly chosen reviews on eHam. Almost ALL of the ratings of 1 of 2 (out of 5) were for poor responsiveness and customer service. Not product features, not product cost, and not reliability ... but for bad communication and apparent lack of care. Dave AB7E owner of a K1, K3, and KX2 On 10/8/2022 8:54 AM, Rick NK7I wrote: This is well beyond tiresome now. They HAVE stated the situation via email, to the group(s) recently. Lack of attention by the reader/s is NOT their fault. They won't take the time for personal hand holding, that time is better spent assembling and shipping what product they can move. They can't sell what they can't get. The last order THEY got was sub-standard, sent back to await a new shipment (a few weeks ago). ALL shipments of ANY type have been tediously slow, worldwide. A month setback creates a year of backlog; the entire world was shut down for over 2 YEARS. It will take a decade or more to get back on track as we know it. Normal doesn't exist anymore. If you NEED a mic, get another until the one you want (and ordered and paid for) is eventually available. The rest, is noise and whining, showing complete lack of understanding and patience. Let's END this thread. 73, Rick nk7i On 10/8/2022 8:22 AM, Mike Smith VE9AA wrote: Dave/AB7E seems to understand the point 100% correctly and a lot of you are twisting my (and others) words. The point is not that I don't have a microphone or that I couldn't cobble together a connector for from another brand of mic. I could even (I suppose) find an alternate on Amazon or somewhere (should I have to buy another mic?) The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and it came without a mic (it was purchased and paid for as part of that kit) and I had to inform Elecraft once it arrived that I was shorted a mic.) Nothing in the paperwork nor any communication before it arrived stated it would be arriving w/o a MH3 mic, so this was a surprise. I even have an email from Wayne from January 10th,2022 that states (in part) ".We should have MH3s back in stock in several weeks. Will that suffice?..." It's a long way from early December 2021 when I finally was invoiced (after I submitted my purchase request in October or November) 2021 and finally paid for my KX2 shack-in-a-box kit (which I love by the way_) (or even Jan 10th, 2021_) All I am saying is..there has been zero communication like "we know we owe you a microphone and when we get them you'll be on the top of the list when we get them.) ZERO. All I have is a couple (now very old) emails from Wayne from early January that "it must have be an oversight" (which I accept; Hey - nobody's or any company is perfect) I get it. I accept the oversight. I accept the backorder. I check the Elecraft site for shipping status. I know they don't have them. I deal with electronic parts and service over 11,000 devices as part of my everyday job. I communicate with my "customers" Do I know that THEY know I am owed one? Well, not really. I have (now old) emails from January from Wayne-that's it. I know he has much bigger fish to fry than some mic for a New Brunswicker on the other side of the continent. I know it won't be Wayne that (hopefully) eventually boxes up and ships me a mic. It's whoever keeps track of old, long since departed orders. If I am going to wait nearly a year (or maybe more), it might've been nice to get an email every 4-5 months from a shipping/receiving/purchasing/billing dept staff member saying "we haven't forgot about you". As of now, myself and all others that I've been in touch with(on this particular issue), have rec'd nothing. We don't know if: The person boxing up the KX2 kits didn't know there was supposed to be a mic included or They boxed up the kits anyways to get 95% of the product out the door to waiting customers or Even if they have
Re: [Elecraft] communications on KX2 Mic's (MH3)
You're whining, nothing more. It's unbecoming. Pay attention to the lists; or not at your own risk. Rick nk7i On 10/8/2022 11:22 AM, David Gilbert wrote: That's ridiculous. Any company that had your attitude would be out of business. No way should anyone have to keep track of emails on a listserver to know where their order stands. I can't even believe you would think it so. Wayne has plenty of time to post regular updates on his personal ham radio operations, but not enough to make sure his customers have someone sending them regular updates on orders they have paid for months earlier? This isn't about supply chain problems. This is about Elecraft's basic responsibility to keep paid customers informed. "Personal hand holding" is what Elecraft used to be known for, and it's no longer valid for them to blame the lack of it on fires and supply chain issues. Several years ago out of pure curiosity I did a survey of over 2,000 more or less randomly chosen reviews on eHam. Almost ALL of the ratings of 1 of 2 (out of 5) were for poor responsiveness and customer service. Not product features, not product cost, and not reliability ... but for bad communication and apparent lack of care. Dave AB7E owner of a K1, K3, and KX2 On 10/8/2022 8:54 AM, Rick NK7I wrote: This is well beyond tiresome now. They HAVE stated the situation via email, to the group(s) recently. Lack of attention by the reader/s is NOT their fault. They won't take the time for personal hand holding, that time is better spent assembling and shipping what product they can move. They can't sell what they can't get. The last order THEY got was sub-standard, sent back to await a new shipment (a few weeks ago). ALL shipments of ANY type have been tediously slow, worldwide. A month setback creates a year of backlog; the entire world was shut down for over 2 YEARS. It will take a decade or more to get back on track as we know it. Normal doesn't exist anymore. If you NEED a mic, get another until the one you want (and ordered and paid for) is eventually available. The rest, is noise and whining, showing complete lack of understanding and patience. Let's END this thread. 73, Rick nk7i On 10/8/2022 8:22 AM, Mike Smith VE9AA wrote: Dave/AB7E seems to understand the point 100% correctly and a lot of you are twisting my (and others) words. The point is not that I don't have a microphone or that I couldn't cobble together a connector for from another brand of mic. I could even (I suppose) find an alternate on Amazon or somewhere (should I have to buy another mic?) The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and it came without a mic (it was purchased and paid for as part of that kit) and I had to inform Elecraft once it arrived that I was shorted a mic.) Nothing in the paperwork nor any communication before it arrived stated it would be arriving w/o a MH3 mic, so this was a surprise. I even have an email from Wayne from January 10th,2022 that states (in part) ".We should have MH3s back in stock in several weeks. Will that suffice?..." It's a long way from early December 2021 when I finally was invoiced (after I submitted my purchase request in October or November) 2021 and finally paid for my KX2 shack-in-a-box kit (which I love by the way_) (or even Jan 10th, 2021_) All I am saying is..there has been zero communication like "we know we owe you a microphone and when we get them you'll be on the top of the list when we get them.) ZERO. All I have is a couple (now very old) emails from Wayne from early January that "it must have be an oversight" (which I accept; Hey - nobody's or any company is perfect) I get it. I accept the oversight. I accept the backorder. I check the Elecraft site for shipping status. I know they don't have them. I deal with electronic parts and service over 11,000 devices as part of my everyday job. I communicate with my "customers" Do I know that THEY know I am owed one? Well, not really. I have (now old) emails from January from Wayne-that's it. I know he has much bigger fish to fry than some mic for a New Brunswicker on the other side of the continent. I know it won't be Wayne that (hopefully) eventually boxes up and ships me a mic. It's whoever keeps track of old, long since departed orders. If I am going to wait nearly a year (or maybe more), it might've been nice to get an email every 4-5 months from a shipping/receiving/purchasing/billing dept staff member saying "we haven't forgot about you". As of now, myself and all others that I've been in touch with(on this particular issue), have rec'd nothing. We don't know if: The person boxing up the KX2 kits didn't know there was supposed to be a mic included or They boxed up the kits anyways to get 95% of the product out the door to waiting customers or Even if they have record of the folks who have complete kits vs kits
Re: [Elecraft] communications on KX2 Mic's (MH3)
That's ridiculous. Any company that had your attitude would be out of business. No way should anyone have to keep track of emails on a listserver to know where their order stands. I can't even believe you would think it so. Wayne has plenty of time to post regular updates on his personal ham radio operations, but not enough to make sure his customers have someone sending them regular updates on orders they have paid for months earlier? This isn't about supply chain problems. This is about Elecraft's basic responsibility to keep paid customers informed. "Personal hand holding" is what Elecraft used to be known for, and it's no longer valid for them to blame the lack of it on fires and supply chain issues. Several years ago out of pure curiosity I did a survey of over 2,000 more or less randomly chosen reviews on eHam. Almost ALL of the ratings of 1 of 2 (out of 5) were for poor responsiveness and customer service. Not product features, not product cost, and not reliability ... but for bad communication and apparent lack of care. Dave AB7E owner of a K1, K3, and KX2 On 10/8/2022 8:54 AM, Rick NK7I wrote: This is well beyond tiresome now. They HAVE stated the situation via email, to the group(s) recently. Lack of attention by the reader/s is NOT their fault. They won't take the time for personal hand holding, that time is better spent assembling and shipping what product they can move. They can't sell what they can't get. The last order THEY got was sub-standard, sent back to await a new shipment (a few weeks ago). ALL shipments of ANY type have been tediously slow, worldwide. A month setback creates a year of backlog; the entire world was shut down for over 2 YEARS. It will take a decade or more to get back on track as we know it. Normal doesn't exist anymore. If you NEED a mic, get another until the one you want (and ordered and paid for) is eventually available. The rest, is noise and whining, showing complete lack of understanding and patience. Let's END this thread. 73, Rick nk7i On 10/8/2022 8:22 AM, Mike Smith VE9AA wrote: Dave/AB7E seems to understand the point 100% correctly and a lot of you are twisting my (and others) words. The point is not that I don't have a microphone or that I couldn't cobble together a connector for from another brand of mic. I could even (I suppose) find an alternate on Amazon or somewhere (should I have to buy another mic?) The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and it came without a mic (it was purchased and paid for as part of that kit) and I had to inform Elecraft once it arrived that I was shorted a mic.) Nothing in the paperwork nor any communication before it arrived stated it would be arriving w/o a MH3 mic, so this was a surprise. I even have an email from Wayne from January 10th,2022 that states (in part) ".We should have MH3s back in stock in several weeks. Will that suffice?..." It's a long way from early December 2021 when I finally was invoiced (after I submitted my purchase request in October or November) 2021 and finally paid for my KX2 shack-in-a-box kit (which I love by the way_) (or even Jan 10th, 2021_) All I am saying is..there has been zero communication like "we know we owe you a microphone and when we get them you'll be on the top of the list when we get them.) ZERO. All I have is a couple (now very old) emails from Wayne from early January that "it must have be an oversight" (which I accept; Hey - nobody's or any company is perfect) I get it. I accept the oversight. I accept the backorder. I check the Elecraft site for shipping status. I know they don't have them. I deal with electronic parts and service over 11,000 devices as part of my everyday job. I communicate with my "customers" Do I know that THEY know I am owed one? Well, not really. I have (now old) emails from January from Wayne-that's it. I know he has much bigger fish to fry than some mic for a New Brunswicker on the other side of the continent. I know it won't be Wayne that (hopefully) eventually boxes up and ships me a mic. It's whoever keeps track of old, long since departed orders. If I am going to wait nearly a year (or maybe more), it might've been nice to get an email every 4-5 months from a shipping/receiving/purchasing/billing dept staff member saying "we haven't forgot about you". As of now, myself and all others that I've been in touch with(on this particular issue), have rec'd nothing. We don't know if: The person boxing up the KX2 kits didn't know there was supposed to be a mic included or They boxed up the kits anyways to get 95% of the product out the door to waiting customers or Even if they have record of the folks who have complete kits vs kits missing mics. or Something else. We just don't know. Communications have been non existent from the shipping dept (ever) and none since Jan 10th . 2021
Re: [Elecraft] communications on KX2 Mic's (MH3)
Sorry, but obscure remarks in an unrelated thread don’t cut it. I’ve been waiting over a year and a half for a K3 upgrade. The only updates I ever got on the order were responses from Madelyn from inquiries I made - respectfully waiting months between inquiries, out of respect for the situation. Finally, after over a year she told me that an update had been posted in this group on May 1, so I started following the group again. That was in July. In the May 1 email, my order was identified as a Group 3 item, and would be ready in 10 - 14 weeks. Worst-case, that would have been over a month ago. There have been no updates. Respectfully, I shouldn’t have to read the body of every email to this list to glean the current status of an order I placed a year and a half ago (during the pandemic, when they already knew of supply chain issues, yet estimated a relatively short delivery time). Any way you cut it, communication about these orders has been abysmal. It’s a pretty simple matter to create a separate email list for each of the Groups, or even each back-ordered item, and addressed the targeted groups as needed. I work in manufacturing, and have experienced similar supply chain issues - if we treated our customers like this, we would be out of business. I’ve been more than patient and understanding, but I’m getting close to canceling my order and selling my K3 and P3 and moving on with life…which is unfortunate, as I really l8r the radio. I had considered a K4, but with the current track record, I don’t see how I could order one. Lee, AA4GA On Sat, Oct 8, 2022 at 11:55 AM Rick NK7I wrote: > This is well beyond tiresome now. > > They HAVE stated the situation via email, to the group(s) recently. > Lack of attention by the reader/s is NOT their fault. They won't take > the time for personal hand holding, that time is better spent assembling > and shipping what product they can move. > > They can't sell what they can't get. The last order THEY got was > sub-standard, sent back to await a new shipment (a few weeks ago). > > ALL shipments of ANY type have been tediously slow, worldwide. A month > setback creates a year of backlog; the entire world was shut down for > over 2 YEARS. It will take a decade or more to get back on track as we > know it. Normal doesn't exist anymore. > > If you NEED a mic, get another until the one you want (and ordered and > paid for) is eventually available. > > The rest, is noise and whining, showing complete lack of understanding > and patience. Let's END this thread. > > > 73, > Rick nk7i > > > On 10/8/2022 8:22 AM, Mike Smith VE9AA wrote: > > Dave/AB7E seems to understand the point 100% correctly and a lot of you > are > > twisting my (and others) words. > > > > > > > > The point is not that I don't have a microphone or that I couldn't cobble > > together a connector for from another brand of mic. > > > > I could even (I suppose) find an alternate on Amazon or somewhere > (should I > > have to buy another mic?) > > > > > > > > The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and > it > > came without a mic (it was purchased and paid for as part of that kit) > and I > > had to inform Elecraft once it arrived that I was shorted a mic.) > Nothing in > > the paperwork nor any communication before it arrived stated it would be > > arriving w/o a MH3 mic, so this was a surprise. > > > >I even have an email from Wayne from January 10th,2022 that states (in > > part) ".We should have MH3s back in stock in several weeks. Will that > > suffice?..." > > > > > > > > It's a long way from early December 2021 when I finally was invoiced > (after > > I submitted my purchase request in October or November) 2021 and finally > > paid for my KX2 shack-in-a-box kit (which I love by the way_) (or even > Jan > > 10th, 2021_) > > > > > > > > All I am saying is..there has been zero communication like "we know we > owe > > you a microphone and when we get them you'll be on the top of the list > when > > we get them.) ZERO. > > > > > > > > All I have is a couple (now very old) emails from Wayne from early > January > > that "it must have be an oversight" (which I accept; Hey - nobody's or > any > > company is perfect) I get it. > > > > > > > > I accept the oversight. I accept the backorder. I check the Elecraft > site > > for shipping status. I know they don't have them. I deal with electronic > > parts and service over 11,000 devices as part of my everyday job. I > > communicate with my "customers" > > > > > > > > Do I know that THEY know I am owed one? Well, not really. I have (now > old) > > emails from January from Wayne-that's it. I know he has much bigger > fish to > > fry than some mic for a New Brunswicker on the other side of the > continent. > > > > I know it won't be Wayne that (hopefully) eventually boxes up and ships > me a > > mic. It's whoever keeps track of old, long since departed orders. > > > > > > > > If I am going to wait nearly a year
Re: [Elecraft] communications on KX2 Mic's (MH3)
This is well beyond tiresome now. They HAVE stated the situation via email, to the group(s) recently. Lack of attention by the reader/s is NOT their fault. They won't take the time for personal hand holding, that time is better spent assembling and shipping what product they can move. They can't sell what they can't get. The last order THEY got was sub-standard, sent back to await a new shipment (a few weeks ago). ALL shipments of ANY type have been tediously slow, worldwide. A month setback creates a year of backlog; the entire world was shut down for over 2 YEARS. It will take a decade or more to get back on track as we know it. Normal doesn't exist anymore. If you NEED a mic, get another until the one you want (and ordered and paid for) is eventually available. The rest, is noise and whining, showing complete lack of understanding and patience. Let's END this thread. 73, Rick nk7i On 10/8/2022 8:22 AM, Mike Smith VE9AA wrote: Dave/AB7E seems to understand the point 100% correctly and a lot of you are twisting my (and others) words. The point is not that I don't have a microphone or that I couldn't cobble together a connector for from another brand of mic. I could even (I suppose) find an alternate on Amazon or somewhere (should I have to buy another mic?) The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and it came without a mic (it was purchased and paid for as part of that kit) and I had to inform Elecraft once it arrived that I was shorted a mic.) Nothing in the paperwork nor any communication before it arrived stated it would be arriving w/o a MH3 mic, so this was a surprise. I even have an email from Wayne from January 10th,2022 that states (in part) ".We should have MH3s back in stock in several weeks. Will that suffice?..." It's a long way from early December 2021 when I finally was invoiced (after I submitted my purchase request in October or November) 2021 and finally paid for my KX2 shack-in-a-box kit (which I love by the way_) (or even Jan 10th, 2021_) All I am saying is..there has been zero communication like "we know we owe you a microphone and when we get them you'll be on the top of the list when we get them.) ZERO. All I have is a couple (now very old) emails from Wayne from early January that "it must have be an oversight" (which I accept; Hey - nobody's or any company is perfect) I get it. I accept the oversight. I accept the backorder. I check the Elecraft site for shipping status. I know they don't have them. I deal with electronic parts and service over 11,000 devices as part of my everyday job. I communicate with my "customers" Do I know that THEY know I am owed one? Well, not really. I have (now old) emails from January from Wayne-that's it. I know he has much bigger fish to fry than some mic for a New Brunswicker on the other side of the continent. I know it won't be Wayne that (hopefully) eventually boxes up and ships me a mic. It's whoever keeps track of old, long since departed orders. If I am going to wait nearly a year (or maybe more), it might've been nice to get an email every 4-5 months from a shipping/receiving/purchasing/billing dept staff member saying "we haven't forgot about you". As of now, myself and all others that I've been in touch with(on this particular issue), have rec'd nothing. We don't know if: The person boxing up the KX2 kits didn't know there was supposed to be a mic included or They boxed up the kits anyways to get 95% of the product out the door to waiting customers or Even if they have record of the folks who have complete kits vs kits missing mics. or Something else. We just don't know. Communications have been non existent from the shipping dept (ever) and none since Jan 10th . 2021 (from Wayne himself, who seems quite knowledgeable and friendly btw) Sincerely, Mike VE9AA Oh, and lest anyone think I am mad. No , I am not mad. Overall I am very happy with my $10k+ worth of Elecraft products. It just doesn't give me a warm fuzzy feeling to maybe order a K4HD (or two for SO2R) when the time comes. == That isn't the point at all, it isn't what I said, and you know it. I simply believe that the folks who have paid for stuff many months ago should be kept regularly informed ... directly, not via word of mouth. It's not expensive for Elecraft to do so. They just have to care a bit more. They know exactly what the status of everything is at any point in time. Dave AB7E On 10/7/2022 12:43 PM, Richard Hill wrote: I understood that ordered microphone parts were substandard when delivered and new parts had to be sourced, delaying production. Would you have preferred they delayed shipping the shack in a box until the mics were available? NU6T On Fri, Oct 7, 2022, 12:12 PM David Gilbert wrote: I believe his point includes the lack of any
Re: [Elecraft] communications on KX2 Mic's (MH3)
Dave/AB7E seems to understand the point 100% correctly and a lot of you are twisting my (and others) words. The point is not that I don't have a microphone or that I couldn't cobble together a connector for from another brand of mic. I could even (I suppose) find an alternate on Amazon or somewhere (should I have to buy another mic?) The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and it came without a mic (it was purchased and paid for as part of that kit) and I had to inform Elecraft once it arrived that I was shorted a mic.) Nothing in the paperwork nor any communication before it arrived stated it would be arriving w/o a MH3 mic, so this was a surprise. I even have an email from Wayne from January 10th,2022 that states (in part) ".We should have MH3s back in stock in several weeks. Will that suffice?..." It's a long way from early December 2021 when I finally was invoiced (after I submitted my purchase request in October or November) 2021 and finally paid for my KX2 shack-in-a-box kit (which I love by the way_) (or even Jan 10th, 2021_) All I am saying is..there has been zero communication like "we know we owe you a microphone and when we get them you'll be on the top of the list when we get them.) ZERO. All I have is a couple (now very old) emails from Wayne from early January that "it must have be an oversight" (which I accept; Hey - nobody's or any company is perfect) I get it. I accept the oversight. I accept the backorder. I check the Elecraft site for shipping status. I know they don't have them. I deal with electronic parts and service over 11,000 devices as part of my everyday job. I communicate with my "customers" Do I know that THEY know I am owed one? Well, not really. I have (now old) emails from January from Wayne-that's it. I know he has much bigger fish to fry than some mic for a New Brunswicker on the other side of the continent. I know it won't be Wayne that (hopefully) eventually boxes up and ships me a mic. It's whoever keeps track of old, long since departed orders. If I am going to wait nearly a year (or maybe more), it might've been nice to get an email every 4-5 months from a shipping/receiving/purchasing/billing dept staff member saying "we haven't forgot about you". As of now, myself and all others that I've been in touch with(on this particular issue), have rec'd nothing. We don't know if: The person boxing up the KX2 kits didn't know there was supposed to be a mic included or They boxed up the kits anyways to get 95% of the product out the door to waiting customers or Even if they have record of the folks who have complete kits vs kits missing mics. or Something else. We just don't know. Communications have been non existent from the shipping dept (ever) and none since Jan 10th . 2021 (from Wayne himself, who seems quite knowledgeable and friendly btw) Sincerely, Mike VE9AA Oh, and lest anyone think I am mad. No , I am not mad. Overall I am very happy with my $10k+ worth of Elecraft products. It just doesn't give me a warm fuzzy feeling to maybe order a K4HD (or two for SO2R) when the time comes. == That isn't the point at all, it isn't what I said, and you know it. I simply believe that the folks who have paid for stuff many months ago should be kept regularly informed ... directly, not via word of mouth. It's not expensive for Elecraft to do so. They just have to care a bit more. They know exactly what the status of everything is at any point in time. Dave AB7E On 10/7/2022 12:43 PM, Richard Hill wrote: I understood that ordered microphone parts were substandard when delivered and new parts had to be sourced, delaying production. Would you have preferred they delayed shipping the shack in a box until the mics were available? NU6T On Fri, Oct 7, 2022, 12:12 PM David Gilbert wrote: I believe his point includes the lack of any communication updates. I've suggested before that a single clerk could post regular updates here on any backorder situations. Even if they just stated the same thing, people would know where they stood instead of wondering if they had simply been forgotten (as some folks actually have been). Other companies I've been associated with and have worked for understand this much better. Dave AB7E Mike, Coreen & Corey Keswick Ridge, NB __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
