RE: RIM SUPPORT
How do you keep your BES server up to date? Do you get the updates from your carrier? ___ Stefan Jafs From: Carol Fee [mailto:c...@massbar.org] Sent: Tuesday, June 30, 2009 10:47 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT +1 on that method. The problem with it is that no carrier will even begin to troubleshoot unless you have the device in question in your hands. CFee From: Mike Sullivan [mailto:neog...@gmail.com] Sent: Friday, June 26, 2009 1:09 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT We've never paid for RIM support. Instead, we call our carrier (Verizon) and have them help us and when they can't figure out the issue they implement the call to RIM. We've only had to do this about 4 times in 2.5 years. We have 110 licenses (104 in use). Maybe you can take a similar route? On Fri, Jun 26, 2009 at 9:51 AM, Jeff Brown 2jbr...@gmail.commailto:2jbr...@gmail.com wrote: We had a round of lay-off's in November, and then some more in January. Things are beginning to look up, maybe, but we are a LONG way from being willing to shell out 6 large for that support. We have a lead on a contractor that is supposedly authorized by RIM who offers support contracts. Will let you know where that leads. On Fri, Jun 26, 2009 at 10:08 AM, Mousa Hamad mha...@zetron.commailto:mha...@zetron.com wrote: You'll have to let us know how that works out. We have 15 devices and just got the lowest support package... We are on BPS, but interestingly they did price us based on the number of devices we have as well... I found that odd, but just assumed that was how they did it... I agree though, how many devices I have should be none of their business... Though RIM has already tried their best to alienate us with Verizon's help by forcing Blackberry Storms down our throat, needless to say I'll be completing the Curve for Storm switch out TODAY and my users are already a LOT happier.. Mousa Hamad -Original Message- From: Michael B. Smith [mailto:mich...@owa.smithcons.commailto:mich...@owa.smithcons.com] Sent: Friday, June 26, 2009 6:28 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT Anyone tried www.astrasync.comhttp://www.astrasync.com ?? I'm rolling it out to five users next week as a test. From: Ben Scott [mailvor...@gmail.commailto:mailvor...@gmail.com] Sent: Thursday, June 25, 2009 7:03 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT On Thu, Jun 25, 2009 at 6:19 PM, Jeff Brown2jbr...@gmail.commailto:2jbr...@gmail.com wrote: Again, all they REALLY support for me is ONE BES server. Yah, same here. And really, I'm agreeing with you -- if RIM keeps pissing off their customers, they'll eventually find they don't have customers to piss off. -- Ben ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ -- Mike Sullivan neog...@gmail.commailto:neog...@gmail.com This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the Amico Corpoartion company. Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments.
RE: RIM SUPPORT
Download from their web site. CFee From: Stefan Jafs [mailto:sj...@amico.com] Sent: Tuesday, June 30, 2009 10:53 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT How do you keep your BES server up to date? Do you get the updates from your carrier? ___ Stefan Jafs From: Carol Fee [mailto:c...@massbar.org] Sent: Tuesday, June 30, 2009 10:47 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT +1 on that method. The problem with it is that no carrier will even begin to troubleshoot unless you have the device in question in your hands. CFee From: Mike Sullivan [mailto:neog...@gmail.com] Sent: Friday, June 26, 2009 1:09 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT We've never paid for RIM support. Instead, we call our carrier (Verizon) and have them help us and when they can't figure out the issue they implement the call to RIM. We've only had to do this about 4 times in 2.5 years. We have 110 licenses (104 in use). Maybe you can take a similar route? On Fri, Jun 26, 2009 at 9:51 AM, Jeff Brown 2jbr...@gmail.com wrote: We had a round of lay-off's in November, and then some more in January. Things are beginning to look up, maybe, but we are a LONG way from being willing to shell out 6 large for that support. We have a lead on a contractor that is supposedly authorized by RIM who offers support contracts. Will let you know where that leads. On Fri, Jun 26, 2009 at 10:08 AM, Mousa Hamad mha...@zetron.com wrote: You'll have to let us know how that works out. We have 15 devices and just got the lowest support package... We are on BPS, but interestingly they did price us based on the number of devices we have as well... I found that odd, but just assumed that was how they did it... I agree though, how many devices I have should be none of their business... Though RIM has already tried their best to alienate us with Verizon's help by forcing Blackberry Storms down our throat, needless to say I'll be completing the Curve for Storm switch out TODAY and my users are already a LOT happier.. Mousa Hamad -Original Message- From: Michael B. Smith [mailto:mich...@owa.smithcons.com] Sent: Friday, June 26, 2009 6:28 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT Anyone tried www.astrasync.com ?? I'm rolling it out to five users next week as a test. From: Ben Scott [mailvor...@gmail.com] Sent: Thursday, June 25, 2009 7:03 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT On Thu, Jun 25, 2009 at 6:19 PM, Jeff Brown2jbr...@gmail.com wrote: Again, all they REALLY support for me is ONE BES server. Yah, same here. And really, I'm agreeing with you -- if RIM keeps pissing off their customers, they'll eventually find they don't have customers to piss off. -- Ben ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ -- Mike Sullivan neog...@gmail.com This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the Amico Corpoartion company. Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments.
RE: RIM SUPPORT
correct From: Stefan Jafs [mailto:sj...@amico.com] Sent: Tuesday, June 30, 2009 10:56 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT I guess you do get access to the minor updates but you do not have access to the new v 5, correct? ___ Stefan Jafs From: Carol Fee [mailto:c...@massbar.org] Sent: Tuesday, June 30, 2009 10:53 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT Download from their web site. CFee From: Stefan Jafs [mailto:sj...@amico.com] Sent: Tuesday, June 30, 2009 10:53 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT How do you keep your BES server up to date? Do you get the updates from your carrier? ___ Stefan Jafs From: Carol Fee [mailto:c...@massbar.org] Sent: Tuesday, June 30, 2009 10:47 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT +1 on that method. The problem with it is that no carrier will even begin to troubleshoot unless you have the device in question in your hands. CFee From: Mike Sullivan [mailto:neog...@gmail.com] Sent: Friday, June 26, 2009 1:09 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT We've never paid for RIM support. Instead, we call our carrier (Verizon) and have them help us and when they can't figure out the issue they implement the call to RIM. We've only had to do this about 4 times in 2.5 years. We have 110 licenses (104 in use). Maybe you can take a similar route? On Fri, Jun 26, 2009 at 9:51 AM, Jeff Brown 2jbr...@gmail.com wrote: We had a round of lay-off's in November, and then some more in January. Things are beginning to look up, maybe, but we are a LONG way from being willing to shell out 6 large for that support. We have a lead on a contractor that is supposedly authorized by RIM who offers support contracts. Will let you know where that leads. On Fri, Jun 26, 2009 at 10:08 AM, Mousa Hamad mha...@zetron.com wrote: You'll have to let us know how that works out. We have 15 devices and just got the lowest support package... We are on BPS, but interestingly they did price us based on the number of devices we have as well... I found that odd, but just assumed that was how they did it... I agree though, how many devices I have should be none of their business... Though RIM has already tried their best to alienate us with Verizon's help by forcing Blackberry Storms down our throat, needless to say I'll be completing the Curve for Storm switch out TODAY and my users are already a LOT happier.. Mousa Hamad -Original Message- From: Michael B. Smith [mailto:mich...@owa.smithcons.com] Sent: Friday, June 26, 2009 6:28 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT Anyone tried www.astrasync.com ?? I'm rolling it out to five users next week as a test. From: Ben Scott [mailvor...@gmail.com] Sent: Thursday, June 25, 2009 7:03 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT On Thu, Jun 25, 2009 at 6:19 PM, Jeff Brown2jbr...@gmail.com wrote: Again, all they REALLY support for me is ONE BES server. Yah, same here. And really, I'm agreeing with you -- if RIM keeps pissing off their customers, they'll eventually find they don't have customers to piss off. -- Ben ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ -- Mike Sullivan neog...@gmail.com This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the Amico Corpoartion company. Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments. This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the Amico Corpoartion company. Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments.
RE: RIM SUPPORT
+1 on that method. The problem with it is that no carrier will even begin to troubleshoot unless you have the device in question in your hands. CFee From: Mike Sullivan [mailto:neog...@gmail.com] Sent: Friday, June 26, 2009 1:09 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT We've never paid for RIM support. Instead, we call our carrier (Verizon) and have them help us and when they can't figure out the issue they implement the call to RIM. We've only had to do this about 4 times in 2.5 years. We have 110 licenses (104 in use). Maybe you can take a similar route? On Fri, Jun 26, 2009 at 9:51 AM, Jeff Brown 2jbr...@gmail.com wrote: We had a round of lay-off's in November, and then some more in January. Things are beginning to look up, maybe, but we are a LONG way from being willing to shell out 6 large for that support. We have a lead on a contractor that is supposedly authorized by RIM who offers support contracts. Will let you know where that leads. On Fri, Jun 26, 2009 at 10:08 AM, Mousa Hamad mha...@zetron.com wrote: You'll have to let us know how that works out. We have 15 devices and just got the lowest support package... We are on BPS, but interestingly they did price us based on the number of devices we have as well... I found that odd, but just assumed that was how they did it... I agree though, how many devices I have should be none of their business... Though RIM has already tried their best to alienate us with Verizon's help by forcing Blackberry Storms down our throat, needless to say I'll be completing the Curve for Storm switch out TODAY and my users are already a LOT happier.. Mousa Hamad -Original Message- From: Michael B. Smith [mailto:mich...@owa.smithcons.com] Sent: Friday, June 26, 2009 6:28 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT Anyone tried www.astrasync.com ?? I'm rolling it out to five users next week as a test. From: Ben Scott [mailvor...@gmail.com] Sent: Thursday, June 25, 2009 7:03 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT On Thu, Jun 25, 2009 at 6:19 PM, Jeff Brown2jbr...@gmail.com wrote: Again, all they REALLY support for me is ONE BES server. Yah, same here. And really, I'm agreeing with you -- if RIM keeps pissing off their customers, they'll eventually find they don't have customers to piss off. -- Ben ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ -- Mike Sullivan neog...@gmail.com
RE: RIM SUPPORT
Anyone tried www.astrasync.com ?? I'm rolling it out to five users next week as a test. From: Ben Scott [mailvor...@gmail.com] Sent: Thursday, June 25, 2009 7:03 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT On Thu, Jun 25, 2009 at 6:19 PM, Jeff Brown2jbr...@gmail.com wrote: Again, all they REALLY support for me is ONE BES server. Yah, same here. And really, I'm agreeing with you -- if RIM keeps pissing off their customers, they'll eventually find they don't have customers to piss off. -- Ben ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: RIM SUPPORT
You'll have to let us know how that works out. We have 15 devices and just got the lowest support package... We are on BPS, but interestingly they did price us based on the number of devices we have as well... I found that odd, but just assumed that was how they did it... I agree though, how many devices I have should be none of their business... Though RIM has already tried their best to alienate us with Verizon's help by forcing Blackberry Storms down our throat, needless to say I'll be completing the Curve for Storm switch out TODAY and my users are already a LOT happier.. Mousa Hamad -Original Message- From: Michael B. Smith [mailto:mich...@owa.smithcons.com] Sent: Friday, June 26, 2009 6:28 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT Anyone tried www.astrasync.com ?? I'm rolling it out to five users next week as a test. From: Ben Scott [mailvor...@gmail.com] Sent: Thursday, June 25, 2009 7:03 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT On Thu, Jun 25, 2009 at 6:19 PM, Jeff Brown2jbr...@gmail.com wrote: Again, all they REALLY support for me is ONE BES server. Yah, same here. And really, I'm agreeing with you -- if RIM keeps pissing off their customers, they'll eventually find they don't have customers to piss off. -- Ben ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
Re: RIM SUPPORT
We had a round of lay-off's in November, and then some more in January. Things are beginning to look up, maybe, but we are a LONG way from being willing to shell out 6 large for that support. We have a lead on a contractor that is supposedly authorized by RIM who offers support contracts. Will let you know where that leads. On Fri, Jun 26, 2009 at 10:08 AM, Mousa Hamad mha...@zetron.com wrote: You'll have to let us know how that works out. We have 15 devices and just got the lowest support package... We are on BPS, but interestingly they did price us based on the number of devices we have as well... I found that odd, but just assumed that was how they did it... I agree though, how many devices I have should be none of their business... Though RIM has already tried their best to alienate us with Verizon's help by forcing Blackberry Storms down our throat, needless to say I'll be completing the Curve for Storm switch out TODAY and my users are already a LOT happier.. Mousa Hamad -Original Message- From: Michael B. Smith [mailto:mich...@owa.smithcons.com] Sent: Friday, June 26, 2009 6:28 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT Anyone tried www.astrasync.com ?? I'm rolling it out to five users next week as a test. From: Ben Scott [mailvor...@gmail.com] Sent: Thursday, June 25, 2009 7:03 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT On Thu, Jun 25, 2009 at 6:19 PM, Jeff Brown2jbr...@gmail.com wrote: Again, all they REALLY support for me is ONE BES server. Yah, same here. And really, I'm agreeing with you -- if RIM keeps pissing off their customers, they'll eventually find they don't have customers to piss off. -- Ben ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
Re: RIM SUPPORT
We've never paid for RIM support. Instead, we call our carrier (Verizon) and have them help us and when they can't figure out the issue they implement the call to RIM. We've only had to do this about 4 times in 2.5 years. We have 110 licenses (104 in use). Maybe you can take a similar route? On Fri, Jun 26, 2009 at 9:51 AM, Jeff Brown 2jbr...@gmail.com wrote: We had a round of lay-off's in November, and then some more in January. Things are beginning to look up, maybe, but we are a LONG way from being willing to shell out 6 large for that support. We have a lead on a contractor that is supposedly authorized by RIM who offers support contracts. Will let you know where that leads. On Fri, Jun 26, 2009 at 10:08 AM, Mousa Hamad mha...@zetron.com wrote: You'll have to let us know how that works out. We have 15 devices and just got the lowest support package... We are on BPS, but interestingly they did price us based on the number of devices we have as well... I found that odd, but just assumed that was how they did it... I agree though, how many devices I have should be none of their business... Though RIM has already tried their best to alienate us with Verizon's help by forcing Blackberry Storms down our throat, needless to say I'll be completing the Curve for Storm switch out TODAY and my users are already a LOT happier.. Mousa Hamad -Original Message- From: Michael B. Smith [mailto:mich...@owa.smithcons.com] Sent: Friday, June 26, 2009 6:28 AM To: MS-Exchange Admin Issues Subject: RE: RIM SUPPORT Anyone tried www.astrasync.com ?? I'm rolling it out to five users next week as a test. From: Ben Scott [mailvor...@gmail.com] Sent: Thursday, June 25, 2009 7:03 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT On Thu, Jun 25, 2009 at 6:19 PM, Jeff Brown2jbr...@gmail.com wrote: Again, all they REALLY support for me is ONE BES server. Yah, same here. And really, I'm agreeing with you -- if RIM keeps pissing off their customers, they'll eventually find they don't have customers to piss off. -- Ben ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ -- Mike Sullivan neog...@gmail.com ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: RIM SUPPORT
Our support has always had the number of devices as a calculation point. John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I, A+, N+, VSP From: Jeff Brown [mailto:2jbr...@gmail.com] Sent: Thursday, June 25, 2009 12:35 PM To: MS-Exchange Admin Issues Subject: RIM SUPPORT Any one else pissed about how RIM changed their support offerings? I am a relatively small shop, with just over 200 phones and one BES server. I can't imagine how they justify charging my support based on the number of phones, because that affects them almost NOT AT ALL, as what they really do is support my ONE server. I have been running this for about 4 years and have asked for help maybe 3 times. Last year my 12 month support contract was $4,600, this year they want more like $6,200, even though my number of phones has dropped from 265 to 205. The drop in number of phones is indicative of our company economy. It is a BAD time, really bad for them to limit my options to a new level of support with lots of great value that I cannot afford. Here's the cherry: NO ONE with more than 50 handsets will be supported on a per incident basis according to my sales rep. They really want to know how I am going to respond when I feel like someone has put a gun against my head CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. Any review, transmission, dissemination, or other use of, and taking any action in reliance upon this information by persons or entities other than the intended recipient without the express written consent of the sender are prohibited. This information may be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and other Federal and Florida laws. Improper or unauthorized use or disclosure of this information could result in civil and/or criminal penalties. Consider the environment. Please don't print this e-mail unless you really need to. This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the company. Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments. ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
re: RIM SUPPORT
Hockey teams are expensive to buy. From: Jeff Brown 2jbr...@gmail.com Sent: Thursday, June 25, 2009 10:07 AM To: MS-Exchange Admin Issues exchangelist@lyris.sunbelt-software.com Subject: RIM SUPPORT Any one else pissed about how RIM changed their support offerings? I am a relatively small shop, with just over 200 phones and one BES server. I can't imagine how they justify charging my support based on the number of phones, because that affects them almost NOT AT ALL, as what they really do is support my ONE server. I have been running this for about 4 years and have asked for help maybe 3 times. Last year my 12 month support contract was $4,600, this year they want more like $6,200, even though my number of phones has dropped from 265 to 205. The drop in number of phones is indicative of our company economy. It is a BAD time, really bad for them to limit my options to a new level of support with lots of great value that I cannot afford. Here's the cherry: NO ONE with more than 50 handsets will be supported on a per incident basis according to my sales rep. They really want to know how I am going to respond when I feel like someone has put a gun against my head ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: RIM SUPPORT
Tell them you have 10 devices? From: Jeff Brown [mailto:2jbr...@gmail.com] Sent: Thursday, June 25, 2009 12:35 PM To: MS-Exchange Admin Issues Subject: RIM SUPPORT Any one else pissed about how RIM changed their support offerings? I am a relatively small shop, with just over 200 phones and one BES server. I can't imagine how they justify charging my support based on the number of phones, because that affects them almost NOT AT ALL, as what they really do is support my ONE server. I have been running this for about 4 years and have asked for help maybe 3 times. Last year my 12 month support contract was $4,600, this year they want more like $6,200, even though my number of phones has dropped from 265 to 205. The drop in number of phones is indicative of our company economy. It is a BAD time, really bad for them to limit my options to a new level of support with lots of great value that I cannot afford. Here's the cherry: NO ONE with more than 50 handsets will be supported on a per incident basis according to my sales rep. They really want to know how I am going to respond when I feel like someone has put a gun against my head ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
Re: RIM SUPPORT
Go Jets! On Thu, Jun 25, 2009 at 12:10 PM, will...@lefkovics.net will...@lefkovics.net wrote: Hockey teams are expensive to buy. -- *From*: Jeff Brown 2jbr...@gmail.com *Sent*: Thursday, June 25, 2009 10:07 AM *To*: MS-Exchange Admin Issues exchangelist@lyris.sunbelt-software.com *Subject*: RIM SUPPORT Any one else pissed about how RIM changed their support offerings? I am a relatively small shop, with just over 200 phones and one BES server. I can't imagine how they justify charging my support based on the number of phones, because that affects them almost NOT AT ALL, as what they really do is support my ONE server. I have been running this for about 4 years and have asked for help maybe 3 times. Last year my 12 month support contract was $4,600, this year they want more like $6,200, even though my number of phones has dropped from 265 to 205. The drop in number of phones is indicative of our company economy. It is a BAD time, really bad for them to limit my options to a new level of support with lots of great value that I cannot afford. Here's the cherry: NO ONE with more than 50 handsets will be supported on a per incident basis according to my sales rep. They really want to know how I am going to respond when I feel like someone has put a gun against my head ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
Re: RIM SUPPORT
Maybe it's just your sales rep.. On the other hand, we dropped from T4 Support - T3 and the price drop on the contract was substantial. (We support 1,500 devices) On Thu, Jun 25, 2009 at 9:35 AM, Jeff Brown 2jbr...@gmail.com wrote: Any one else pissed about how RIM changed their support offerings? I am a relatively small shop, with just over 200 phones and one BES server. I can't imagine how they justify charging my support based on the number of phones, because that affects them almost NOT AT ALL, as what they really do is support my ONE server. I have been running this for about 4 years and have asked for help maybe 3 times. Last year my 12 month support contract was $4,600, this year they want more like $6,200, even though my number of phones has dropped from 265 to 205. The drop in number of phones is indicative of our company economy. It is a BAD time, really bad for them to limit my options to a new level of support with lots of great value that I cannot afford. Here's the cherry: NO ONE with more than 50 handsets will be supported on a per incident basis according to my sales rep. They really want to know how I am going to respond when I feel like someone has put a gun against my head ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
Re: RIM SUPPORT
What he's telling me is that this is the LOWEST POSSIBLE level of support for me to get, 5x8 is not an option anymore, for anyone. Maybe you're right, maybe it's just the salesperson. On Thu, Jun 25, 2009 at 2:18 PM, Eric Woodford ericwoodf...@gmail.comwrote: Maybe it's just your sales rep.. On the other hand, we dropped from T4 Support - T3 and the price drop on the contract was substantial. (We support 1,500 devices) On Thu, Jun 25, 2009 at 9:35 AM, Jeff Brown 2jbr...@gmail.com wrote: Any one else pissed about how RIM changed their support offerings? I am a relatively small shop, with just over 200 phones and one BES server. I can't imagine how they justify charging my support based on the number of phones, because that affects them almost NOT AT ALL, as what they really do is support my ONE server. I have been running this for about 4 years and have asked for help maybe 3 times. Last year my 12 month support contract was $4,600, this year they want more like $6,200, even though my number of phones has dropped from 265 to 205. The drop in number of phones is indicative of our company economy. It is a BAD time, really bad for them to limit my options to a new level of support with lots of great value that I cannot afford. Here's the cherry: NO ONE with more than 50 handsets will be supported on a per incident basis according to my sales rep. They really want to know how I am going to respond when I feel like someone has put a gun against my head ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: RIM SUPPORT
They did change their support program but the price didn't change. I just renewed and it stayed exactly the same as it was last year respective to the number of phone on my BES. I have 50 licenses but am only using 45 and they only charged me for 45. They never have been picky about the number of users increasing between license renewals. From: Jeff Brown [mailto:2jbr...@gmail.com] Sent: Thursday, June 25, 2009 11:35 AM To: MS-Exchange Admin Issues Subject: RIM SUPPORT Any one else pissed about how RIM changed their support offerings? I am a relatively small shop, with just over 200 phones and one BES server. I can't imagine how they justify charging my support based on the number of phones, because that affects them almost NOT AT ALL, as what they really do is support my ONE server. I have been running this for about 4 years and have asked for help maybe 3 times. Last year my 12 month support contract was $4,600, this year they want more like $6,200, even though my number of phones has dropped from 265 to 205. The drop in number of phones is indicative of our company economy. It is a BAD time, really bad for them to limit my options to a new level of support with lots of great value that I cannot afford. Here's the cherry: NO ONE with more than 50 handsets will be supported on a per incident basis according to my sales rep. They really want to know how I am going to respond when I feel like someone has put a gun against my head ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
Re: RIM SUPPORT
This is from the email, my users went from 265 to 205 and the cost went up OVER $1,500 for 12 months. I took a look at what you paid for support last year and it was around $5000, I realize that this is an increase in price but I think its justified based on the value identified above. I would also like to make sure that you understand that our incident based support (used by customers who do not have a contract) is only reserved for customers with less then 50 handheld devices. What this means to you is that if you do decide not to renew you will be left completely unsupported on your BlackBerry solution by Research in Motion On Thu, Jun 25, 2009 at 2:39 PM, N Parr npar...@mortonwelding.com wrote: They did change their support program but the price didn't change. I just renewed and it stayed exactly the same as it was last year respective to the number of phone on my BES. I have 50 licenses but am only using 45 and they only charged me for 45. They never have been picky about the number of users increasing between license renewals. -- *From:* Jeff Brown [mailto:2jbr...@gmail.com] *Sent:* Thursday, June 25, 2009 11:35 AM *To:* MS-Exchange Admin Issues *Subject:* RIM SUPPORT Any one else pissed about how RIM changed their support offerings? I am a relatively small shop, with just over 200 phones and one BES server. I can't imagine how they justify charging my support based on the number of phones, because that affects them almost NOT AT ALL, as what they really do is support my ONE server. I have been running this for about 4 years and have asked for help maybe 3 times. Last year my 12 month support contract was $4,600, this year they want more like $6,200, even though my number of phones has dropped from 265 to 205. The drop in number of phones is indicative of our company economy. It is a BAD time, really bad for them to limit my options to a new level of support with lots of great value that I cannot afford. Here's the cherry: NO ONE with more than 50 handsets will be supported on a per incident basis according to my sales rep. They really want to know how I am going to respond when I feel like someone has put a gun against my head ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: RIM SUPPORT
40 devices Last year: $1625.00 This year: $1769.00 From: Jeff Brown [mailto:2jbr...@gmail.com] Sent: Thursday, June 25, 2009 3:45 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT This is from the email, my users went from 265 to 205 and the cost went up OVER $1,500 for 12 months. I took a look at what you paid for support last year and it was around $5000, I realize that this is an increase in price but I think its justified based on the value identified above. I would also like to make sure that you understand that our incident based support (used by customers who do not have a contract) is only reserved for customers with less then 50 handheld devices. What this means to you is that if you do decide not to renew you will be left completely unsupported on your BlackBerry solution by Research in Motion On Thu, Jun 25, 2009 at 2:39 PM, N Parr npar...@mortonwelding.com wrote: They did change their support program but the price didn't change. I just renewed and it stayed exactly the same as it was last year respective to the number of phone on my BES. I have 50 licenses but am only using 45 and they only charged me for 45. They never have been picky about the number of users increasing between license renewals. From: Jeff Brown [mailto:2jbr...@gmail.com] Sent: Thursday, June 25, 2009 11:35 AM To: MS-Exchange Admin Issues Subject: RIM SUPPORT Any one else pissed about how RIM changed their support offerings? I am a relatively small shop, with just over 200 phones and one BES server. I can't imagine how they justify charging my support based on the number of phones, because that affects them almost NOT AT ALL, as what they really do is support my ONE server. I have been running this for about 4 years and have asked for help maybe 3 times. Last year my 12 month support contract was $4,600, this year they want more like $6,200, even though my number of phones has dropped from 265 to 205. The drop in number of phones is indicative of our company economy. It is a BAD time, really bad for them to limit my options to a new level of support with lots of great value that I cannot afford. Here's the cherry: NO ONE with more than 50 handsets will be supported on a per incident basis according to my sales rep. They really want to know how I am going to respond when I feel like someone has put a gun against my head ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
Re: RIM SUPPORT
Maybe below 50 is a good place to be. On Thu, Jun 25, 2009 at 2:54 PM, David Mazzaccaro david.mazzacc...@hudsonhhc.com wrote: 40 devices Last year: $1625.00 This year: $1769.00 -- *From:* Jeff Brown [mailto:2jbr...@gmail.com] *Sent:* Thursday, June 25, 2009 3:45 PM *To:* MS-Exchange Admin Issues *Subject:* Re: RIM SUPPORT This is from the email, my users went from 265 to 205 and the cost went up OVER $1,500 for 12 months. I took a look at what you paid for support last year and it was around $5000, I realize that this is an increase in price but I think its justified based on the value identified above. I would also like to make sure that you understand that our incident based support (used by customers who do not have a contract) is only reserved for customers with less then 50 handheld devices. What this means to you is that if you do decide not to renew you will be left completely unsupported on your BlackBerry solution by Research in Motion On Thu, Jun 25, 2009 at 2:39 PM, N Parr npar...@mortonwelding.com wrote: They did change their support program but the price didn't change. I just renewed and it stayed exactly the same as it was last year respective to the number of phone on my BES. I have 50 licenses but am only using 45 and they only charged me for 45. They never have been picky about the number of users increasing between license renewals. -- *From:* Jeff Brown [mailto:2jbr...@gmail.com] *Sent:* Thursday, June 25, 2009 11:35 AM *To:* MS-Exchange Admin Issues *Subject:* RIM SUPPORT Any one else pissed about how RIM changed their support offerings? I am a relatively small shop, with just over 200 phones and one BES server. I can't imagine how they justify charging my support based on the number of phones, because that affects them almost NOT AT ALL, as what they really do is support my ONE server. I have been running this for about 4 years and have asked for help maybe 3 times. Last year my 12 month support contract was $4,600, this year they want more like $6,200, even though my number of phones has dropped from 265 to 205. The drop in number of phones is indicative of our company economy. It is a BAD time, really bad for them to limit my options to a new level of support with lots of great value that I cannot afford. Here's the cherry: NO ONE with more than 50 handsets will be supported on a per incident basis according to my sales rep. They really want to know how I am going to respond when I feel like someone has put a gun against my head ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: RIM SUPPORT
Yup. I've never had them ask wink From: Jeff Brown [mailto:2jbr...@gmail.com] Sent: Thursday, June 25, 2009 3:56 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT Maybe below 50 is a good place to be. On Thu, Jun 25, 2009 at 2:54 PM, David Mazzaccaro david.mazzacc...@hudsonhhc.com wrote: 40 devices Last year: $1625.00 This year: $1769.00 From: Jeff Brown [mailto:2jbr...@gmail.com] Sent: Thursday, June 25, 2009 3:45 PM To: MS-Exchange Admin Issues Subject: Re: RIM SUPPORT This is from the email, my users went from 265 to 205 and the cost went up OVER $1,500 for 12 months. I took a look at what you paid for support last year and it was around $5000, I realize that this is an increase in price but I think its justified based on the value identified above. I would also like to make sure that you understand that our incident based support (used by customers who do not have a contract) is only reserved for customers with less then 50 handheld devices. What this means to you is that if you do decide not to renew you will be left completely unsupported on your BlackBerry solution by Research in Motion On Thu, Jun 25, 2009 at 2:39 PM, N Parr npar...@mortonwelding.com wrote: They did change their support program but the price didn't change. I just renewed and it stayed exactly the same as it was last year respective to the number of phone on my BES. I have 50 licenses but am only using 45 and they only charged me for 45. They never have been picky about the number of users increasing between license renewals. From: Jeff Brown [mailto:2jbr...@gmail.com] Sent: Thursday, June 25, 2009 11:35 AM To: MS-Exchange Admin Issues Subject: RIM SUPPORT Any one else pissed about how RIM changed their support offerings? I am a relatively small shop, with just over 200 phones and one BES server. I can't imagine how they justify charging my support based on the number of phones, because that affects them almost NOT AT ALL, as what they really do is support my ONE server. I have been running this for about 4 years and have asked for help maybe 3 times. Last year my 12 month support contract was $4,600, this year they want more like $6,200, even though my number of phones has dropped from 265 to 205. The drop in number of phones is indicative of our company economy. It is a BAD time, really bad for them to limit my options to a new level of support with lots of great value that I cannot afford. Here's the cherry: NO ONE with more than 50 handsets will be supported on a per incident basis according to my sales rep. They really want to know how I am going to respond when I feel like someone has put a gun against my head ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
Re: RIM SUPPORT
On Thu, Jun 25, 2009 at 6:19 PM, Jeff Brown2jbr...@gmail.com wrote: Again, all they REALLY support for me is ONE BES server. Yah, same here. And really, I'm agreeing with you -- if RIM keeps pissing off their customers, they'll eventually find they don't have customers to piss off. -- Ben ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
