Re: [GNC] entry point error after recent automatic windows 10 update

[nvsoar]

On 02/28/21 09:23, John Ralls wrote:



On Feb 25, 2021, at 2:46 PM, pholck  wrote:

DIrectly following latest automatic update of Windows 10, I have the exact
same error pop up (I am using gnucash 4.4). Fortunately in my case, after I
click "OK" to the "Entry Point Not Found" error, and then reclick about 10
times, GnuCash starts up for me (apparently despite the missing
libgncmod-app-utils.dll). I have not give a full test that it is running
properly, but so far no issues.

If anyone has any fixes for this issue (as I am concerned that at some point
multiple clicking of the OK button will cease to work for me) do let me
know!

At any rate, given Laurel's issues, I think it's pretty certain this error
is a result of something updating Windows 10 causes...

libgncmod-app-utils.dll was renamed to libgnc-app-utils.dll in GnuCash 4.x so 
if something is trying to link it it's a leftover from GnuCash 3.x or earlier. 
It seems unlikely that Windows updates would have anything to do with it.

As Geert mentioned back in November, the uninstaller doesn't always get 
everything. That may be because its manifest is incomplete or because the file 
in question is left over from a previous installation whose uninstaller has 
been removed.

I just checked the registry and user directory on my Windows VM for mentions of 
libgnc-app-utils or libgncmod-app-utils and found nothing, so I think that both 
you and Ms. Hargis must have artifacts from previous installations on your 
system. Please try the following:

Uninstall GnuCash using Apps and Features (right-click on the start icon, it's 
the first item in the menu).
Open Windows File Explorer and navigate to Local Disk (C:) > Program Files 
(x86). Delete the gnucash directory if there is one.
If you have ever installed GnuCash to some other location check that as well 
and make sure that the gnucash directory is deleted. If you're not sure about 
that use Windows File Explorers search to search all disks for libgnc*.dll. 
Delete any that you find.
Empty the trash.
Install GnuCash 4.4.

Regards,
John Ralls
FWIW - I have found that the free version of Revo Uninstaller does a 
good job of removing a windows program.  In addition, take a look at 
CCleaner as well for further clean up.  My experience with these free 
versions has been trouble free.  That said, there can be no guarantees 
when things get all twisted up.  A choice for finding files on Windows 
is a free program called Everything.  I have no connection to any of 
these programs.  nvsoar

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Re: [GNC] entry point error after recent automatic windows 10 update

[John Ralls]

> On Feb 25, 2021, at 2:46 PM, pholck  wrote:
> 
> DIrectly following latest automatic update of Windows 10, I have the exact
> same error pop up (I am using gnucash 4.4). Fortunately in my case, after I
> click "OK" to the "Entry Point Not Found" error, and then reclick about 10
> times, GnuCash starts up for me (apparently despite the missing
> libgncmod-app-utils.dll). I have not give a full test that it is running
> properly, but so far no issues.
> 
> If anyone has any fixes for this issue (as I am concerned that at some point
> multiple clicking of the OK button will cease to work for me) do let me
> know!
> 
> At any rate, given Laurel's issues, I think it's pretty certain this error
> is a result of something updating Windows 10 causes...

libgncmod-app-utils.dll was renamed to libgnc-app-utils.dll in GnuCash 4.x so 
if something is trying to link it it's a leftover from GnuCash 3.x or earlier. 
It seems unlikely that Windows updates would have anything to do with it.

As Geert mentioned back in November, the uninstaller doesn't always get 
everything. That may be because its manifest is incomplete or because the file 
in question is left over from a previous installation whose uninstaller has 
been removed.

I just checked the registry and user directory on my Windows VM for mentions of 
libgnc-app-utils or libgncmod-app-utils and found nothing, so I think that both 
you and Ms. Hargis must have artifacts from previous installations on your 
system. Please try the following:

Uninstall GnuCash using Apps and Features (right-click on the start icon, it's 
the first item in the menu).
Open Windows File Explorer and navigate to Local Disk (C:) > Program Files 
(x86). Delete the gnucash directory if there is one.
If you have ever installed GnuCash to some other location check that as well 
and make sure that the gnucash directory is deleted. If you're not sure about 
that use Windows File Explorers search to search all disks for libgnc*.dll. 
Delete any that you find.
Empty the trash.
Install GnuCash 4.4.

Regards,
John Ralls



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Re: [GNC] entry point error after recent automatic windows 10 update

[pholck]

DIrectly following latest automatic update of Windows 10, I have the exact
same error pop up (I am using gnucash 4.4). Fortunately in my case, after I
click "OK" to the "Entry Point Not Found" error, and then reclick about 10
times, GnuCash starts up for me (apparently despite the missing
libgncmod-app-utils.dll). I have not give a full test that it is running
properly, but so far no issues.

If anyone has any fixes for this issue (as I am concerned that at some point
multiple clicking of the OK button will cease to work for me) do let me
know!

At any rate, given Laurel's issues, I think it's pretty certain this error
is a result of something updating Windows 10 causes...



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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

Thank you all very much. I am going to get some IT help and try what Geert
and David C recommended.

Again thanks. I’m trying to learn more.  As you can easily see, Technical
support  Is not “my thing”.

Laurel

On Sat, Nov 28, 2020 at 5:57 PM David Cousens 
wrote:

> Laurel,
>
> If you haven't tried it already, Geert's strategy of deleting the complete
> folder C:/Program Files(X86)/guncash before doing a reinstall from a fresh
> download from the GnuCash website (with the antivirus turned off while
> doing
> the download and install) is going to be worth a try as that will remove
> all
> traces of any program files associated with the previous install. You will
> need to have or invoke administrator privileges to do this however. Geert
> (along with John Ralls and Derek Atkins) is one of the main GnuCash
> developers so their advice is usually  based on a farmore intimate
> knowledge
> of GnuCash than most of us have.
>
> It may help if you can feedback here what happens when you try any of the
> suggested approaches. It is a bit tedious but we cannot see what is
> happening on your computer including any printout of what comes up on the
> screen during the install. A screen capture program can be useful to record
> this.  Alt- PrtScn will capture the active window and PrtScn alone will
> capture the whole screen to the clipboard in WIndows. You can then post the
> clipboard into a file and then upload the file by attaching it to your
> email
> (or if you are using Nabble the More Button will give you an upload button
> to attach the file).
>
> David
>
>
>
> -
> David Cousens
> --
> Sent from: http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
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Re: [GNC] entry point error after recent automatic windows 10 update

[David Cousens]

Laurel,

If you haven't tried it already, Geert's strategy of deleting the complete
folder C:/Program Files(X86)/guncash before doing a reinstall from a fresh
download from the GnuCash website (with the antivirus turned off while doing
the download and install) is going to be worth a try as that will remove all
traces of any program files associated with the previous install. You will
need to have or invoke administrator privileges to do this however. Geert
(along with John Ralls and Derek Atkins) is one of the main GnuCash
developers so their advice is usually  based on a farmore intimate knowledge
of GnuCash than most of us have.

It may help if you can feedback here what happens when you try any of the
suggested approaches. It is a bit tedious but we cannot see what is
happening on your computer including any printout of what comes up on the
screen during the install. A screen capture program can be useful to record
this.  Alt- PrtScn will capture the active window and PrtScn alone will
capture the whole screen to the clipboard in WIndows. You can then post the
clipboard into a file and then upload the file by attaching it to your email
(or if you are using Nabble the More Button will give you an upload button
to attach the file).

David



-
David Cousens
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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

Thank you all for your help. I will find a way forward.

Laurel

On Fri, Nov 27, 2020 at 10:31 PM David Cousens 
wrote:

> Peter,
>
> From some of Laurel's early posts it would appear she has some access to IT
> technicians with some Windows experience. Very risky as David Carlson
> pointed out to share screens aside from the problems of different time
> zones
> since we don't know in which country Laurel is located.  Laurel would have
> to contact someone using their private email to arrange this as there is
> too
> much risk posting contact details directly on the forum.
>
> David Cousens
>
>
>
> -
> David Cousens
> --
> Sent from: http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
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Re: [GNC] entry point error after recent automatic windows 10 update

[David Cousens]

Peter,

>From some of Laurel's early posts it would appear she has some access to IT
technicians with some Windows experience. Very risky as David Carlson
pointed out to share screens aside from the problems of different time zones
since we don't know in which country Laurel is located.  Laurel would have
to contact someone using their private email to arrange this as there is too
much risk posting contact details directly on the forum.

David Cousens



-
David Cousens
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Re: [GNC] entry point error after recent automatic windows 10 update

[David Carlson]

Sorry, I should have tried following that link before posting it.  It is
for member organizations only, but they don't reveal that fact until a
lowly member of a local computer group tries to follow it.  I belong to
LCACE in northern Illinois, which, in turn, belongs to APCUG.  Again, sorry
about that.

On Fri, Nov 27, 2020 at 9:37 PM David Carlson 
wrote:

> That would be great if there was no risk that a bad person might jump at
> that opportunity.
>
> I would suggest first that she find a friend or relative to help, or even
> to contact her local library  to look for help.
>
> There is an International Association of Technology and Computer User
> Groups  APCUG which is an umbrella organization for local computer user
> groups.  They have a link apcug2.org/locate-a-user-group/ where she might
> find a local group.
>
> If she finds a group, the risk of compromise by a single malefactor goes
> down a notch.
>
>
>
> On Fri, Nov 27, 2020, 6:53 PM Peter West  wrote:
>
>> Can someone who is running Windows 10 contact Laurel by Meet or Skype and
>> get her to screen-share while she walks through the process? An experienced
>> user may be able to spot a problem that an inexperienced user like Laurel
>> is not noticing.
>>
>> Peter
>>
>> > On 27 Nov 2020, at 9:16 pm, Geert Janssens 
>> wrote:
>> >
>> > When uninstalling an reinstalling, be sure to remove directory
>> > C:\Progam Files(x86)\gnucash
>> > In between uninstalling and reinstalling.
>> >
>> > We have encountered situations in the past where not all files from
>> that directory got properly removed which could lead to the error you are
>> seeing.
>> >
>> > Additionally, you may want to temporarily disable your anti-virus
>> software during the installation. That is also known to sometimes interfere
>> with a succesful install.
>> >
>> > Regards, Geert
>> >
>> > Derek Atkins  schreef op 26 november 2020 14:10:36
>> CET:
>> >> Hi Lauren,
>> >> Sorry you are having these issues.
>> >> I presume you are installing the official gnucash package that you
>> >> downloaded from the links off www.gnucash.org?
>> >> Can you manually uninstall what you have installed, download the
>> >> package
>> >> again, and reinstall it?
>> >> As others have said, there are many happy windows users, so it sounds
>> >> like
>> >> something got corrupted on your system.
>> >> A full uninstall and reinstall should correct that.
>> >> Good luck!
>> >>
>> >> -derek
>> >> Sent using my mobile device. Please excuse any typos.
>> >> On November 26, 2020 8:04:34 AM laurel hargis 
>> >> wrote:
>> >>
>> >>> No I am not.
>> >>>
>> >>> Thank you
>> >>>
>> >>> On Wed, Nov 25, 2020 at 10:39 PM D. via gnucash-user <
>> >>> gnucash-user@gnucash.org> wrote:
>> >>>
>> >>>> Laurel,
>> >>>>
>> >>>> I'm sorry you're having these troubles. Many windows users (myself
>> >>>> included) are successfully using gnucash on windows. A search online
>> >> showed
>> >>>> several very old email threads with this error; however, they were
>> >> from
>> >>>> users of a repackaged version of Gnucash from a group called
>> >> portableapps.
>> >>>>
>> >>>> Is it at all possible that yoga are trying to use a portable version
>> >> of
>> >>>> Gnucash?
>> >>>>
>> >>>> David T.
>> >>>>
>> >>>>
>> >>>>  Original Message 
>> >>>> From: nvsoar 
>> >>>> Sent: Wed Nov 25 22:47:47 EST 2020
>> >>>> To: gnucash-user@gnucash.org
>> >>>> Subject: Re: [GNC] entry point error after recent automatic windows
>> >> 10
>> >>>> update
>> >>>>
>> >>>> On 11/25/20 19:19, David Cousens wrote:
>> >>>>> Laurel,
>> >>>>>
>> >>>>> Uninstalling and reinstalling the Windows 10 system should be a
>> >> last
>> >>>> resort.
>> >>>>>
>> >>>>> *Before you do that, at least make a copy of all the data files in
>> >> your
>> >>>> user
>> >>>

Re: [GNC] entry point error after recent automatic windows 10 update

[David Carlson]

That would be great if there was no risk that a bad person might jump at
that opportunity.

I would suggest first that she find a friend or relative to help, or even
to contact her local library  to look for help.

There is an International Association of Technology and Computer User
Groups  APCUG which is an umbrella organization for local computer user
groups.  They have a link apcug2.org/locate-a-user-group/ where she might
find a local group.

If she finds a group, the risk of compromise by a single malefactor goes
down a notch.



On Fri, Nov 27, 2020, 6:53 PM Peter West  wrote:

> Can someone who is running Windows 10 contact Laurel by Meet or Skype and
> get her to screen-share while she walks through the process? An experienced
> user may be able to spot a problem that an inexperienced user like Laurel
> is not noticing.
>
> Peter
>
> > On 27 Nov 2020, at 9:16 pm, Geert Janssens 
> wrote:
> >
> > When uninstalling an reinstalling, be sure to remove directory
> > C:\Progam Files(x86)\gnucash
> > In between uninstalling and reinstalling.
> >
> > We have encountered situations in the past where not all files from that
> directory got properly removed which could lead to the error you are seeing.
> >
> > Additionally, you may want to temporarily disable your anti-virus
> software during the installation. That is also known to sometimes interfere
> with a succesful install.
> >
> > Regards, Geert
> >
> > Derek Atkins  schreef op 26 november 2020 14:10:36 CET:
> >> Hi Lauren,
> >> Sorry you are having these issues.
> >> I presume you are installing the official gnucash package that you
> >> downloaded from the links off www.gnucash.org?
> >> Can you manually uninstall what you have installed, download the
> >> package
> >> again, and reinstall it?
> >> As others have said, there are many happy windows users, so it sounds
> >> like
> >> something got corrupted on your system.
> >> A full uninstall and reinstall should correct that.
> >> Good luck!
> >>
> >> -derek
> >> Sent using my mobile device. Please excuse any typos.
> >> On November 26, 2020 8:04:34 AM laurel hargis 
> >> wrote:
> >>
> >>> No I am not.
> >>>
> >>> Thank you
> >>>
> >>> On Wed, Nov 25, 2020 at 10:39 PM D. via gnucash-user <
> >>> gnucash-user@gnucash.org> wrote:
> >>>
> >>>> Laurel,
> >>>>
> >>>> I'm sorry you're having these troubles. Many windows users (myself
> >>>> included) are successfully using gnucash on windows. A search online
> >> showed
> >>>> several very old email threads with this error; however, they were
> >> from
> >>>> users of a repackaged version of Gnucash from a group called
> >> portableapps.
> >>>>
> >>>> Is it at all possible that yoga are trying to use a portable version
> >> of
> >>>> Gnucash?
> >>>>
> >>>> David T.
> >>>>
> >>>>
> >>>>  Original Message 
> >>>> From: nvsoar 
> >>>> Sent: Wed Nov 25 22:47:47 EST 2020
> >>>> To: gnucash-user@gnucash.org
> >>>> Subject: Re: [GNC] entry point error after recent automatic windows
> >> 10
> >>>> update
> >>>>
> >>>> On 11/25/20 19:19, David Cousens wrote:
> >>>>> Laurel,
> >>>>>
> >>>>> Uninstalling and reinstalling the Windows 10 system should be a
> >> last
> >>>> resort.
> >>>>>
> >>>>> *Before you do that, at least make a copy of all the data files in
> >> your
> >>>> user
> >>>>> directory either on a USB stick or a copy to another computer*.
> >> *Don't
> >>>> let a
> >>>>> technician reinstall it without doing this first*. Your user files
> >> will
> >>>> be
> >>>>> stored in C:/Users// where you will need to
> >> substitute
> >>>> your
> >>>>> actual user name on the computer for the placeholder  >> name> in
> >>>> the
> >>>>> above path.  Copy all files in that location onto a USB stick or
> >> other
> >>>>> medium before attempting a reinstall of Windows. You will then be
> >> able to
> >>>>> restore your user data files from the USB stic

Re: [GNC] entry point error after recent automatic windows 10 update

[Peter West]

Can someone who is running Windows 10 contact Laurel by Meet or Skype and get 
her to screen-share while she walks through the process? An experienced user 
may be able to spot a problem that an inexperienced user like Laurel is not 
noticing.

Peter

> On 27 Nov 2020, at 9:16 pm, Geert Janssens  wrote:
> 
> When uninstalling an reinstalling, be sure to remove directory
> C:\Progam Files(x86)\gnucash
> In between uninstalling and reinstalling.
> 
> We have encountered situations in the past where not all files from that 
> directory got properly removed which could lead to the error you are seeing.
> 
> Additionally, you may want to temporarily disable your anti-virus software 
> during the installation. That is also known to sometimes interfere with a 
> succesful install.
> 
> Regards, Geert
> 
> Derek Atkins  schreef op 26 november 2020 14:10:36 CET:
>> Hi Lauren,
>> Sorry you are having these issues.
>> I presume you are installing the official gnucash package that you 
>> downloaded from the links off www.gnucash.org?
>> Can you manually uninstall what you have installed, download the
>> package 
>> again, and reinstall it?
>> As others have said, there are many happy windows users, so it sounds
>> like 
>> something got corrupted on your system.
>> A full uninstall and reinstall should correct that.
>> Good luck!
>> 
>> -derek
>> Sent using my mobile device. Please excuse any typos.
>> On November 26, 2020 8:04:34 AM laurel hargis 
>> wrote:
>> 
>>> No I am not.
>>> 
>>> Thank you
>>> 
>>> On Wed, Nov 25, 2020 at 10:39 PM D. via gnucash-user <
>>> gnucash-user@gnucash.org> wrote:
>>> 
>>>> Laurel,
>>>> 
>>>> I'm sorry you're having these troubles. Many windows users (myself
>>>> included) are successfully using gnucash on windows. A search online
>> showed
>>>> several very old email threads with this error; however, they were
>> from
>>>> users of a repackaged version of Gnucash from a group called
>> portableapps.
>>>> 
>>>> Is it at all possible that yoga are trying to use a portable version
>> of
>>>> Gnucash?
>>>> 
>>>> David T.
>>>> 
>>>> 
>>>>  Original Message 
>>>> From: nvsoar 
>>>> Sent: Wed Nov 25 22:47:47 EST 2020
>>>> To: gnucash-user@gnucash.org
>>>> Subject: Re: [GNC] entry point error after recent automatic windows
>> 10
>>>> update
>>>> 
>>>> On 11/25/20 19:19, David Cousens wrote:
>>>>> Laurel,
>>>>> 
>>>>> Uninstalling and reinstalling the Windows 10 system should be a
>> last
>>>> resort.
>>>>> 
>>>>> *Before you do that, at least make a copy of all the data files in
>> your
>>>> user
>>>>> directory either on a USB stick or a copy to another computer*.
>> *Don't
>>>> let a
>>>>> technician reinstall it without doing this first*. Your user files
>> will
>>>> be
>>>>> stored in C:/Users// where you will need to
>> substitute
>>>> your
>>>>> actual user name on the computer for the placeholder > name> in
>>>> the
>>>>> above path.  Copy all files in that location onto a USB stick or
>> other
>>>>> medium before attempting a reinstall of Windows. You will then be
>> able to
>>>>> restore your user data files from the USB stick if you do have to
>> do a
>>>>> Windows reinstall and reinstall all programs.  That should prevent
>> any
>>>> loss
>>>>> of data stored in the GNuCash files.
>>>>> 
>>>>> GnuCash 4.2 should not be looking for that file in that location
>> which
>>>> may
>>>>> suggest that the initial install of GC 4.2 has perhaps not
>> completely
>>>>> removed all files from a previous version (which it should do
>> during the
>>>>> install procedure) and that an outdated dll file is being accessed
>> and in
>>>>> turn is looking for a routine in a dll which no longer exists. 
>> AFAIK
>>>> there
>>>>> have been some rewrites of the GnuCash library files recently
>> which could
>>>>> lead to this.
>>>>> 
>>>>> You could also try making sure any subsequent Windows updates are
>>>> 

Re: [GNC] entry point error after recent automatic windows 10 update

[Geert Janssens]

When uninstalling an reinstalling, be sure to remove directory
C:\Progam Files(x86)\gnucash
In between uninstalling and reinstalling.

We have encountered situations in the past where not all files from that 
directory got properly removed which could lead to the error you are seeing.

Additionally, you may want to temporarily disable your anti-virus software 
during the installation. That is also known to sometimes interfere with a 
succesful install.

Regards, Geert

Derek Atkins  schreef op 26 november 2020 14:10:36 CET:
>Hi Lauren,
>Sorry you are having these issues.
>I presume you are installing the official gnucash package that you 
>downloaded from the links off www.gnucash.org?
>Can you manually uninstall what you have installed, download the
>package 
>again, and reinstall it?
>As others have said, there are many happy windows users, so it sounds
>like 
>something got corrupted on your system.
>A full uninstall and reinstall should correct that.
>Good luck!
>
>-derek
>Sent using my mobile device. Please excuse any typos.
>On November 26, 2020 8:04:34 AM laurel hargis 
>wrote:
>
>> No I am not.
>>
>> Thank you
>>
>> On Wed, Nov 25, 2020 at 10:39 PM D. via gnucash-user <
>> gnucash-user@gnucash.org> wrote:
>>
>>> Laurel,
>>>
>>> I'm sorry you're having these troubles. Many windows users (myself
>>> included) are successfully using gnucash on windows. A search online
>showed
>>> several very old email threads with this error; however, they were
>from
>>> users of a repackaged version of Gnucash from a group called
>portableapps.
>>>
>>> Is it at all possible that yoga are trying to use a portable version
>of
>>> Gnucash?
>>>
>>> David T.
>>>
>>>
>>>  Original Message 
>>> From: nvsoar 
>>> Sent: Wed Nov 25 22:47:47 EST 2020
>>> To: gnucash-user@gnucash.org
>>> Subject: Re: [GNC] entry point error after recent automatic windows
>10
>>> update
>>>
>>> On 11/25/20 19:19, David Cousens wrote:
>>> > Laurel,
>>> >
>>> > Uninstalling and reinstalling the Windows 10 system should be a
>last
>>> resort.
>>> >
>>> > *Before you do that, at least make a copy of all the data files in
>your
>>> user
>>> > directory either on a USB stick or a copy to another computer*.
>*Don't
>>> let a
>>> > technician reinstall it without doing this first*. Your user files
>will
>>> be
>>> > stored in C:/Users// where you will need to
>substitute
>>> your
>>> > actual user name on the computer for the placeholder name> in
>>> the
>>> > above path.  Copy all files in that location onto a USB stick or
>other
>>> > medium before attempting a reinstall of Windows. You will then be
>able to
>>> > restore your user data files from the USB stick if you do have to
>do a
>>> > Windows reinstall and reinstall all programs.  That should prevent
>any
>>> loss
>>> > of data stored in the GNuCash files.
>>> >
>>> > GnuCash 4.2 should not be looking for that file in that location
>which
>>> may
>>> > suggest that the initial install of GC 4.2 has perhaps not
>completely
>>> > removed all files from a previous version (which it should do
>during the
>>> > install procedure) and that an outdated dll file is being accessed
>and in
>>> > turn is looking for a routine in a dll which no longer exists. 
>AFAIK
>>> there
>>> > have been some rewrites of the GnuCash library files recently
>which could
>>> > lead to this.
>>> >
>>> > You could also try making sure any subsequent Windows updates are
>>> installed
>>> > and that Windows 10 itself is fully up to date.
>>> >
>>> > Try manually removing GnuCash using the Control Panel  programs
>tab
>>> before
>>> > reinstalling GnuCash from a fresh download of 4.2. If old files
>have not
>>> > been removed properly this may unload them.
>>> >
>>> > If that doesn't work I would then try reinstalling the version you
>had
>>> > previously and see if it works  Doing a manual uninstall of the
>previous
>>> > version  from the control panel after a reinstall of the old
>version
>>> should
>>> > then get rid of any previous program files which may have been
>left in
>>> > place.  Then follow

Re: [GNC] entry point error after recent automatic windows 10 update

[Tony Vanson]

Sorry to hear that. Does GnuCash actually become available? If so, maybe
try to right-click on the file and then select "Open" instead of
double-clicking it . Also temporarily disable any anti-virus you may have
installed ( some will not allow unknown executables to run). If none of
this works, I would have to assume that the installation is corrupt and
would need a fresh download and installation. Do you get any error messages
at all?
Cheers

On Fri, Nov 27, 2020 at 12:08 PM laurel hargis  wrote:

> I have tried that, and it doesn’t start up.  Disappointed...
>
> Thanks for the info and checking.
>
> Laurel
>
> On Thu, Nov 26, 2020 at 9:26 PM Tony Vanson  wrote:
>
>> Have you tried Greg's suggestion? An easy way to check if GnuCash starts
>> from the command, copy and paste the following into the Windows 10 search
>> box (the magnifying glass icon on the bottom left of your screen)
>> "C:\Program Files (x86)\gnucash\bin\gnucash.exe" (without the quotes).
>> This
>> will bring up the GnuCash executable. which if you double-click on it will
>> start GnuCash - or not.
>> Cheers
>>
>> <
>> https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
>> >
>> Virus-free.
>> www.avast.com
>> <
>> https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
>> >
>> <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>> On Fri, Nov 27, 2020 at 5:24 AM nvsoar  wrote:
>>
>> > On 11/26/20 13:57, laurel hargis wrote:
>> > > Nvsoar:  I am using revo. Do I only uninstall the c program x86 exe
>> > files?
>> > > It shows me an entire tree with accounts, invoices , lLots of files
>> >
>> > snip
>> >
>> > Provided I have a pair of complete backups stored remotely; particularly
>> > of the data;  my procedure is to delete everything that the revo
>> > uninstaller finds using the 'medium' or 'maximum' procedure.   _nvsoar
>> >
>> > ___
>> > gnucash-user mailing list
>> > gnucash-user@gnucash.org
>> > To update your subscription preferences or to unsubscribe:
>> > https://lists.gnucash.org/mailman/listinfo/gnucash-user
>> > If you are using Nabble or Gmane, please see
>> > https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
>> > -
>> > Please remember to CC this list on all your replies.
>> > You can do this by using Reply-To-List or Reply-All.
>> >
>>
>>
>> --
>> *Tony Vanson*
>>
>> *The older I get,*
>> *the better I was*
>> ___
>> gnucash-user mailing list
>> gnucash-user@gnucash.org
>> To update your subscription preferences or to unsubscribe:
>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
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>> -
>> Please remember to CC this list on all your replies.
>> You can do this by using Reply-To-List or Reply-All.
>>
>

-- 
*Tony Vanson*

*The older I get,*
*the better I was*
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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

I have tried that, and it doesn’t start up.  Disappointed...

Thanks for the info and checking.

Laurel

On Thu, Nov 26, 2020 at 9:26 PM Tony Vanson  wrote:

> Have you tried Greg's suggestion? An easy way to check if GnuCash starts
> from the command, copy and paste the following into the Windows 10 search
> box (the magnifying glass icon on the bottom left of your screen)
> "C:\Program Files (x86)\gnucash\bin\gnucash.exe" (without the quotes). This
> will bring up the GnuCash executable. which if you double-click on it will
> start GnuCash - or not.
> Cheers
>
> <
> https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
> >
> Virus-free.
> www.avast.com
> <
> https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
> >
> <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>
> On Fri, Nov 27, 2020 at 5:24 AM nvsoar  wrote:
>
> > On 11/26/20 13:57, laurel hargis wrote:
> > > Nvsoar:  I am using revo. Do I only uninstall the c program x86 exe
> > files?
> > > It shows me an entire tree with accounts, invoices , lLots of files
> >
> > snip
> >
> > Provided I have a pair of complete backups stored remotely; particularly
> > of the data;  my procedure is to delete everything that the revo
> > uninstaller finds using the 'medium' or 'maximum' procedure.   _nvsoar
> >
> > ___
> > gnucash-user mailing list
> > gnucash-user@gnucash.org
> > To update your subscription preferences or to unsubscribe:
> > https://lists.gnucash.org/mailman/listinfo/gnucash-user
> > If you are using Nabble or Gmane, please see
> > https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
> > -
> > Please remember to CC this list on all your replies.
> > You can do this by using Reply-To-List or Reply-All.
> >
>
>
> --
> *Tony Vanson*
>
> *The older I get,*
> *the better I was*
> ___
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> gnucash-user@gnucash.org
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>
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Re: [GNC] entry point error after recent automatic windows 10 update

[Tony Vanson]

Have you tried Greg's suggestion? An easy way to check if GnuCash starts
from the command, copy and paste the following into the Windows 10 search
box (the magnifying glass icon on the bottom left of your screen)
"C:\Program Files (x86)\gnucash\bin\gnucash.exe" (without the quotes). This
will bring up the GnuCash executable. which if you double-click on it will
start GnuCash - or not.
Cheers


Virus-free.
www.avast.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Fri, Nov 27, 2020 at 5:24 AM nvsoar  wrote:

> On 11/26/20 13:57, laurel hargis wrote:
> > Nvsoar:  I am using revo. Do I only uninstall the c program x86 exe
> files?
> > It shows me an entire tree with accounts, invoices , lLots of files
>
> snip
>
> Provided I have a pair of complete backups stored remotely; particularly
> of the data;  my procedure is to delete everything that the revo
> uninstaller finds using the 'medium' or 'maximum' procedure.   _nvsoar
>
> ___
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> To update your subscription preferences or to unsubscribe:
> https://lists.gnucash.org/mailman/listinfo/gnucash-user
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> You can do this by using Reply-To-List or Reply-All.
>


-- 
*Tony Vanson*

*The older I get,*
*the better I was*
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Re: [GNC] entry point error after recent automatic windows 10 update

[nvsoar]

On 11/26/20 13:57, laurel hargis wrote:

Nvsoar:  I am using revo. Do I only uninstall the c program x86 exe files?
It shows me an entire tree with accounts, invoices , lLots of files


snip

Provided I have a pair of complete backups stored remotely; particularly 
of the data;  my procedure is to delete everything that the revo 
uninstaller finds using the 'medium' or 'maximum' procedure.   _nvsoar


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Re: [GNC] entry point error after recent automatic windows 10 update (registry)

[Frank H. Ellenberger]

The entries in
HKEY_CURRENT_USER/Software/GSettings/org/gnucash
are your stored preferences from the menu Edit->Preferences, see
https://wiki.gnucash.org/wiki/Backup#Related_Files.

Am 26.11.20 um 23:04 schrieb laurel hargis:
> Nvsoar-
> I am in “found leftover registry items” in revo. Should I skip the deletion
> of some found, or only the exe items?

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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

Nvsoar-
I am in “found leftover registry items” in revo. Should I skip the deletion
of some found, or only the exe items?

On Thu, Nov 26, 2020 at 3:57 PM laurel hargis  wrote:

> Nvsoar:  I am using revo. Do I only uninstall the c program x86 exe
> files?  It shows me an entire tree with accounts, invoices , lLots of files
>
> On Thu, Nov 26, 2020 at 11:22 AM Greg Feneis  wrote:
>
>> Perhaps if GnuCash could be started by navigating to the actual
>> executable file and double clicking on it.  This would bypass concerns
>> with
>> failed file associations, broken shortcuts, etc.  If successful, at the
>> very worst, it should start and complain that it can't find the working
>> file it used to know.
>>
>> EG: My GnuCash 2.6.21 installation is found by opening windows explorer
>> and
>> typing this into the address bar.
>> C:\Program Files (x86)\gnucash\bin (then press enter)
>> In the list of files that shows up, I can see gnucash.exe  If I double
>> click on this file's icon, GnuCash starts and runs.
>> My GnuCash version is several updates old, so Laurel's may be in a
>> slightly
>> different place. If she could find it, she could start the program
>> directly
>> from the executable and let us know what happens.
>> Failing that, Laurel may be able to navigate to the same location via
>> command prompt and start GnuCash with debug logging enabled in some
>> verbose
>> fashion.  Someone else will have to chime in with details on whether and
>> how it's possible.
>>
>>
>> Kind regards,
>>
>> Greg Feneis
>>
>>
>>
>>
>> On Thu, Nov 26, 2020 at 9:00 AM Fred Bone 
>> wrote:
>>
>> > On 25 November 2020 at 14:59, David Cousens said:
>> >
>> > > Adrien, Laurel
>> > >
>> > > I have just downloaded GnuCash 4.2 and installed it on my wife's
>> Windows
>> > > 10 box and it appears to be working OK. I checked "C:/Program
>> > > Files(X86)/gnucash/bin" and there is no "libgncmod-app-utils.dll" in
>> that
>> > > location. I can open registers  and create new transactions without
>> any
>> > > problems, so the problem appears not to be a general problem with
>> GnuCash
>> > > 4.2  on WIndows 10.
>> >
>> > There's one in that location on v2.6.21 though, which suggests perhaps
>> an
>> > issue with a report designed to run under an older version that needs
>> > reconfiguring for 4.2.
>> >
>> > ___
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>> > gnucash-user@gnucash.org
>> > To update your subscription preferences or to unsubscribe:
>> > https://lists.gnucash.org/mailman/listinfo/gnucash-user
>> > If you are using Nabble or Gmane, please see
>> > https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
>> > -
>> > Please remember to CC this list on all your replies.
>> > You can do this by using Reply-To-List or Reply-All.
>> >
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>
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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

Nvsoar:  I am using revo. Do I only uninstall the c program x86 exe files?
It shows me an entire tree with accounts, invoices , lLots of files

On Thu, Nov 26, 2020 at 11:22 AM Greg Feneis  wrote:

> Perhaps if GnuCash could be started by navigating to the actual
> executable file and double clicking on it.  This would bypass concerns with
> failed file associations, broken shortcuts, etc.  If successful, at the
> very worst, it should start and complain that it can't find the working
> file it used to know.
>
> EG: My GnuCash 2.6.21 installation is found by opening windows explorer and
> typing this into the address bar.
> C:\Program Files (x86)\gnucash\bin (then press enter)
> In the list of files that shows up, I can see gnucash.exe  If I double
> click on this file's icon, GnuCash starts and runs.
> My GnuCash version is several updates old, so Laurel's may be in a slightly
> different place. If she could find it, she could start the program directly
> from the executable and let us know what happens.
> Failing that, Laurel may be able to navigate to the same location via
> command prompt and start GnuCash with debug logging enabled in some verbose
> fashion.  Someone else will have to chime in with details on whether and
> how it's possible.
>
>
> Kind regards,
>
> Greg Feneis
>
>
>
>
> On Thu, Nov 26, 2020 at 9:00 AM Fred Bone 
> wrote:
>
> > On 25 November 2020 at 14:59, David Cousens said:
> >
> > > Adrien, Laurel
> > >
> > > I have just downloaded GnuCash 4.2 and installed it on my wife's
> Windows
> > > 10 box and it appears to be working OK. I checked "C:/Program
> > > Files(X86)/gnucash/bin" and there is no "libgncmod-app-utils.dll" in
> that
> > > location. I can open registers  and create new transactions without any
> > > problems, so the problem appears not to be a general problem with
> GnuCash
> > > 4.2  on WIndows 10.
> >
> > There's one in that location on v2.6.21 though, which suggests perhaps an
> > issue with a report designed to run under an older version that needs
> > reconfiguring for 4.2.
> >
> > ___
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Re: [GNC] entry point error after recent automatic windows 10 update

[Greg Feneis]

Perhaps if GnuCash could be started by navigating to the actual
executable file and double clicking on it.  This would bypass concerns with
failed file associations, broken shortcuts, etc.  If successful, at the
very worst, it should start and complain that it can't find the working
file it used to know.

EG: My GnuCash 2.6.21 installation is found by opening windows explorer and
typing this into the address bar.
C:\Program Files (x86)\gnucash\bin (then press enter)
In the list of files that shows up, I can see gnucash.exe  If I double
click on this file's icon, GnuCash starts and runs.
My GnuCash version is several updates old, so Laurel's may be in a slightly
different place. If she could find it, she could start the program directly
from the executable and let us know what happens.
Failing that, Laurel may be able to navigate to the same location via
command prompt and start GnuCash with debug logging enabled in some verbose
fashion.  Someone else will have to chime in with details on whether and
how it's possible.


Kind regards,

Greg Feneis




On Thu, Nov 26, 2020 at 9:00 AM Fred Bone  wrote:

> On 25 November 2020 at 14:59, David Cousens said:
>
> > Adrien, Laurel
> >
> > I have just downloaded GnuCash 4.2 and installed it on my wife's Windows
> > 10 box and it appears to be working OK. I checked "C:/Program
> > Files(X86)/gnucash/bin" and there is no "libgncmod-app-utils.dll" in that
> > location. I can open registers  and create new transactions without any
> > problems, so the problem appears not to be a general problem with GnuCash
> > 4.2  on WIndows 10.
>
> There's one in that location on v2.6.21 though, which suggests perhaps an
> issue with a report designed to run under an older version that needs
> reconfiguring for 4.2.
>
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Re: [GNC] entry point error after recent automatic windows 10 update

[Fred Bone]

On 25 November 2020 at 14:59, David Cousens said:

> Adrien, Laurel
> 
> I have just downloaded GnuCash 4.2 and installed it on my wife's Windows
> 10 box and it appears to be working OK. I checked "C:/Program
> Files(X86)/gnucash/bin" and there is no "libgncmod-app-utils.dll" in that
> location. I can open registers  and create new transactions without any
> problems, so the problem appears not to be a general problem with GnuCash
> 4.2  on WIndows 10.

There's one in that location on v2.6.21 though, which suggests perhaps an 
issue with a report designed to run under an older version that needs 
reconfiguring for 4.2.

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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

No offense taken. I will look into your suggestions.  Thank you for your
input.

Laurel

On Thu, Nov 26, 2020 at 9:22 AM Michael or Penny Novack <
stepbystepf...@comcast.net> wrote:

> On 11/25/2020 9:25 PM, laurel hargis wrote:
> > Perhaps the Windows 10 update didn’t cause the problem. Maybe
> coincidence.
> >  but still don’t know how to find my files or work on them.
> That’s why I’m concerned about
> > losing 10 months of work although I’m told the files are in there
> > somewhere.
>
> a) Not knowing how to find your gnucash data file(s) is a different
> problem. More related to being able to use Windows tools. If we told you
> extremely likely that the name of your gnucash file(s) ends with the
> file extension .gnucash do you know how to use Windows Explorer to find
> such files? In other words, if you don't know how to ask Windows "show
> me all files ending in .xyz" your problem is not specific to gnucash.
>
> b) A desktop shortcut not working is not the same as program not
> working. Referring to "a" above, are you able to find the file
> "gnucash.exe" on your computer. What happens when you click to open that
> file? If that opens gnucash for you, do you know how to create a
> shortcut to that on your desktop. Again, those are "using Windows"
> matters, not gnucash matter.
>
> Michael D Novack
>
> PS -- I am NOT wanting to appear snide, just that your problem may be
> more "needing to have using Windows support". Do you have, for example,
> a "Windows 10 for Dummies" book?  (or one for whatever version of
> Windows you are using). Please note that my wife would be helpless in
> the same situation you are reporting. She. for example, could not use
> explorer to find a file or create a shortcut to something. Luckily she
> has a resident support person.
>
>
>
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Re: [GNC] entry point error after recent automatic windows 10 update

[Michael or Penny Novack]

On 11/25/2020 9:25 PM, laurel hargis wrote:

Perhaps the Windows 10 update didn’t cause the problem. Maybe coincidence.
 but still don’t know how to find my files or work on them.  That’s why 
I’m concerned about
losing 10 months of work although I’m told the files are in there
somewhere.


a) Not knowing how to find your gnucash data file(s) is a different 
problem. More related to being able to use Windows tools. If we told you 
extremely likely that the name of your gnucash file(s) ends with the 
file extension .gnucash do you know how to use Windows Explorer to find 
such files? In other words, if you don't know how to ask Windows "show 
me all files ending in .xyz" your problem is not specific to gnucash.


b) A desktop shortcut not working is not the same as program not 
working. Referring to "a" above, are you able to find the file 
"gnucash.exe" on your computer. What happens when you click to open that 
file? If that opens gnucash for you, do you know how to create a 
shortcut to that on your desktop. Again, those are "using Windows" 
matters, not gnucash matter.


Michael D Novack

PS -- I am NOT wanting to appear snide, just that your problem may be 
more "needing to have using Windows support". Do you have, for example, 
a "Windows 10 for Dummies" book?  (or one for whatever version of 
Windows you are using). Please note that my wife would be helpless in 
the same situation you are reporting. She. for example, could not use 
explorer to find a file or create a shortcut to something. Luckily she 
has a resident support person.




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Re: [GNC] entry point error after recent automatic windows 10 update

[Manfred Usselmann]

Hi Laurel,

Am 26.11.2020 03:25, schrieb laurel hargis:
Perhaps the Windows 10 update didn’t cause the problem. Maybe 
coincidence.
But, all I did was try to open my OLD version of gnu on desktop to 
record

some entries.


By "old version of gnu" do you mean an old version of the GnuCash 
application? Have you got two different versions of GnuCash installed at 
the same time? Not sure if this is possible at all but if this could 
probably cause issues...


Or did you just mean opening an old version of your data file?

Manfred
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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

The “ no I am not” response was to David T’s  question of if I’m using
portableapps.

Sorry. I will try some of the other suggestions  I received yesterday and
this morning later today.

Laurel

On Thu, Nov 26, 2020 at 7:03 AM laurel hargis  wrote:

> No I am not.
>
> Thank you
>
> On Wed, Nov 25, 2020 at 10:39 PM D. via gnucash-user <
> gnucash-user@gnucash.org> wrote:
>
>> Laurel,
>>
>> I'm sorry you're having these troubles. Many windows users (myself
>> included) are successfully using gnucash on windows. A search online showed
>> several very old email threads with this error; however, they were from
>> users of a repackaged version of Gnucash from a group called portableapps.
>>
>> Is it at all possible that yoga are trying to use a portable version of
>> Gnucash?
>>
>> David T.
>>
>>
>>  Original Message ----
>> From: nvsoar 
>> Sent: Wed Nov 25 22:47:47 EST 2020
>> To: gnucash-user@gnucash.org
>> Subject: Re: [GNC] entry point error after recent automatic windows 10
>> update
>>
>> On 11/25/20 19:19, David Cousens wrote:
>> > Laurel,
>> >
>> > Uninstalling and reinstalling the Windows 10 system should be a last
>> resort.
>> >
>> > *Before you do that, at least make a copy of all the data files in your
>> user
>> > directory either on a USB stick or a copy to another computer*. *Don't
>> let a
>> > technician reinstall it without doing this first*. Your user files will
>> be
>> > stored in C:/Users// where you will need to substitute
>> your
>> > actual user name on the computer for the placeholder 
>> in the
>> > above path.  Copy all files in that location onto a USB stick or other
>> > medium before attempting a reinstall of Windows. You will then be able
>> to
>> > restore your user data files from the USB stick if you do have to do a
>> > Windows reinstall and reinstall all programs.  That should prevent any
>> loss
>> > of data stored in the GNuCash files.
>> >
>> > GnuCash 4.2 should not be looking for that file in that location which
>> may
>> > suggest that the initial install of GC 4.2 has perhaps not completely
>> > removed all files from a previous version (which it should do during the
>> > install procedure) and that an outdated dll file is being accessed and
>> in
>> > turn is looking for a routine in a dll which no longer exists.  AFAIK
>> there
>> > have been some rewrites of the GnuCash library files recently which
>> could
>> > lead to this.
>> >
>> > You could also try making sure any subsequent Windows updates are
>> installed
>> > and that Windows 10 itself is fully up to date.
>> >
>> > Try manually removing GnuCash using the Control Panel  programs tab
>> before
>> > reinstalling GnuCash from a fresh download of 4.2. If old files have not
>> > been removed properly this may unload them.
>> >
>> > If that doesn't work I would then try reinstalling the version you had
>> > previously and see if it works  Doing a manual uninstall of the previous
>> > version  from the control panel after a reinstall of the old version
>> should
>> > then get rid of any previous program files which may have been left in
>> > place.  Then follow that by reinstalling GC 4.2.
>> >
>> > David
>> >
>> >
>> >
>> > -
>> > David Cousens
>> > --
>> > Sent from:
>> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
>> snip - I support the above approach suggested by David Cousens. FWIW - I
>> use the Revo Uninstaller because I found that the Windows uninstaller
>> still leaves stuff hanging around.  As for file finding I use an
>> application called Everything that indexes all windows files - much
>> faster than Windows search.  (Links are
>> https://www.revouninstaller.com/  and https://www.voidtools.com/) _nvsoar
>> ___
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>> gnucash-user@gnucash.org
>> To update your subscription preferences or to unsubscribe:
>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
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>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
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>> You can do this by using Reply-To-List or Reply-All.
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Re: [GNC] entry point error after recent automatic windows 10 update

[Derek Atkins]

Hi Lauren,
Sorry you are having these issues.
I presume you are installing the official gnucash package that you 
downloaded from the links off www.gnucash.org?
Can you manually uninstall what you have installed, download the package 
again, and reinstall it?
As others have said, there are many happy windows users, so it sounds like 
something got corrupted on your system.

A full uninstall and reinstall should correct that.
Good luck!

-derek
Sent using my mobile device. Please excuse any typos.
On November 26, 2020 8:04:34 AM laurel hargis  wrote:


No I am not.

Thank you

On Wed, Nov 25, 2020 at 10:39 PM D. via gnucash-user <
gnucash-user@gnucash.org> wrote:


Laurel,

I'm sorry you're having these troubles. Many windows users (myself
included) are successfully using gnucash on windows. A search online showed
several very old email threads with this error; however, they were from
users of a repackaged version of Gnucash from a group called portableapps.

Is it at all possible that yoga are trying to use a portable version of
Gnucash?

David T.


 Original Message 
From: nvsoar 
Sent: Wed Nov 25 22:47:47 EST 2020
To: gnucash-user@gnucash.org
Subject: Re: [GNC] entry point error after recent automatic windows 10
update

On 11/25/20 19:19, David Cousens wrote:
> Laurel,
>
> Uninstalling and reinstalling the Windows 10 system should be a last
resort.
>
> *Before you do that, at least make a copy of all the data files in your
user
> directory either on a USB stick or a copy to another computer*. *Don't
let a
> technician reinstall it without doing this first*. Your user files will
be
> stored in C:/Users// where you will need to substitute
your
> actual user name on the computer for the placeholder  in
the
> above path.  Copy all files in that location onto a USB stick or other
> medium before attempting a reinstall of Windows. You will then be able to
> restore your user data files from the USB stick if you do have to do a
> Windows reinstall and reinstall all programs.  That should prevent any
loss
> of data stored in the GNuCash files.
>
> GnuCash 4.2 should not be looking for that file in that location which
may
> suggest that the initial install of GC 4.2 has perhaps not completely
> removed all files from a previous version (which it should do during the
> install procedure) and that an outdated dll file is being accessed and in
> turn is looking for a routine in a dll which no longer exists.  AFAIK
there
> have been some rewrites of the GnuCash library files recently which could
> lead to this.
>
> You could also try making sure any subsequent Windows updates are
installed
> and that Windows 10 itself is fully up to date.
>
> Try manually removing GnuCash using the Control Panel  programs tab
before
> reinstalling GnuCash from a fresh download of 4.2. If old files have not
> been removed properly this may unload them.
>
> If that doesn't work I would then try reinstalling the version you had
> previously and see if it works  Doing a manual uninstall of the previous
> version  from the control panel after a reinstall of the old version
should
> then get rid of any previous program files which may have been left in
> place.  Then follow that by reinstalling GC 4.2.
>
> David
>
>
>
> -
> David Cousens
> --
> Sent from:
http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
snip - I support the above approach suggested by David Cousens. FWIW - I
use the Revo Uninstaller because I found that the Windows uninstaller
still leaves stuff hanging around.  As for file finding I use an
application called Everything that indexes all windows files - much
faster than Windows search.  (Links are
https://www.revouninstaller.com/  and https://www.voidtools.com/) _nvsoar
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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

No I am not.

Thank you

On Wed, Nov 25, 2020 at 10:39 PM D. via gnucash-user <
gnucash-user@gnucash.org> wrote:

> Laurel,
>
> I'm sorry you're having these troubles. Many windows users (myself
> included) are successfully using gnucash on windows. A search online showed
> several very old email threads with this error; however, they were from
> users of a repackaged version of Gnucash from a group called portableapps.
>
> Is it at all possible that yoga are trying to use a portable version of
> Gnucash?
>
> David T.
>
>
>  Original Message 
> From: nvsoar 
> Sent: Wed Nov 25 22:47:47 EST 2020
> To: gnucash-user@gnucash.org
> Subject: Re: [GNC] entry point error after recent automatic windows 10
> update
>
> On 11/25/20 19:19, David Cousens wrote:
> > Laurel,
> >
> > Uninstalling and reinstalling the Windows 10 system should be a last
> resort.
> >
> > *Before you do that, at least make a copy of all the data files in your
> user
> > directory either on a USB stick or a copy to another computer*. *Don't
> let a
> > technician reinstall it without doing this first*. Your user files will
> be
> > stored in C:/Users// where you will need to substitute
> your
> > actual user name on the computer for the placeholder  in
> the
> > above path.  Copy all files in that location onto a USB stick or other
> > medium before attempting a reinstall of Windows. You will then be able to
> > restore your user data files from the USB stick if you do have to do a
> > Windows reinstall and reinstall all programs.  That should prevent any
> loss
> > of data stored in the GNuCash files.
> >
> > GnuCash 4.2 should not be looking for that file in that location which
> may
> > suggest that the initial install of GC 4.2 has perhaps not completely
> > removed all files from a previous version (which it should do during the
> > install procedure) and that an outdated dll file is being accessed and in
> > turn is looking for a routine in a dll which no longer exists.  AFAIK
> there
> > have been some rewrites of the GnuCash library files recently which could
> > lead to this.
> >
> > You could also try making sure any subsequent Windows updates are
> installed
> > and that Windows 10 itself is fully up to date.
> >
> > Try manually removing GnuCash using the Control Panel  programs tab
> before
> > reinstalling GnuCash from a fresh download of 4.2. If old files have not
> > been removed properly this may unload them.
> >
> > If that doesn't work I would then try reinstalling the version you had
> > previously and see if it works  Doing a manual uninstall of the previous
> > version  from the control panel after a reinstall of the old version
> should
> > then get rid of any previous program files which may have been left in
> > place.  Then follow that by reinstalling GC 4.2.
> >
> > David
> >
> >
> >
> > -
> > David Cousens
> > --
> > Sent from:
> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
> snip - I support the above approach suggested by David Cousens. FWIW - I
> use the Revo Uninstaller because I found that the Windows uninstaller
> still leaves stuff hanging around.  As for file finding I use an
> application called Everything that indexes all windows files - much
> faster than Windows search.  (Links are
> https://www.revouninstaller.com/  and https://www.voidtools.com/) _nvsoar
> ___
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Re: [GNC] entry point error after recent automatic windows 10 update

[Liz Dodd]

On Wed, 25 Nov 2020 12:44:10 -0600
laurel hargis  wrote:

>  The last step is to reinstall operating system which I
> won’t do. I may have to lose 10 months of entry if I can’t get a fix.
> Always exactly same message. Microsoft says it’s the program.
> 
> Suggestions for what I should do?


You could leave windows without leaving windows
Gnucash (please note that this is the correct name, not "gnu") runs on
other operating systems. I'm not proposing that you buy a Mac, but
thinking of you installing a Linux version in a virtual machine,
putting Gnucash on that, copying your data over and using that.

It does sound like a lot of work, but you have already spent many hours
trying to get things usable.

LIz
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Re: [GNC] entry point error after recent automatic windows 10 update

[D. via gnucash-user]

Laurel,

I'm sorry you're having these troubles. Many windows users (myself included) 
are successfully using gnucash on windows. A search online showed several very 
old email threads with this error; however, they were from users of a 
repackaged version of Gnucash from a group called portableapps.

Is it at all possible that yoga are trying to use a portable version of 
Gnucash? 

David T. 


 Original Message 
From: nvsoar 
Sent: Wed Nov 25 22:47:47 EST 2020
To: gnucash-user@gnucash.org
Subject: Re: [GNC] entry point error after recent automatic windows 10 update

On 11/25/20 19:19, David Cousens wrote:
> Laurel,
>
> Uninstalling and reinstalling the Windows 10 system should be a last resort.
>
> *Before you do that, at least make a copy of all the data files in your user
> directory either on a USB stick or a copy to another computer*. *Don't let a
> technician reinstall it without doing this first*. Your user files will be
> stored in C:/Users// where you will need to substitute your
> actual user name on the computer for the placeholder  in the
> above path.  Copy all files in that location onto a USB stick or other
> medium before attempting a reinstall of Windows. You will then be able to
> restore your user data files from the USB stick if you do have to do a
> Windows reinstall and reinstall all programs.  That should prevent any loss
> of data stored in the GNuCash files.
>
> GnuCash 4.2 should not be looking for that file in that location which may
> suggest that the initial install of GC 4.2 has perhaps not completely
> removed all files from a previous version (which it should do during the
> install procedure) and that an outdated dll file is being accessed and in
> turn is looking for a routine in a dll which no longer exists.  AFAIK there
> have been some rewrites of the GnuCash library files recently which could
> lead to this.
>
> You could also try making sure any subsequent Windows updates are installed
> and that Windows 10 itself is fully up to date.
>
> Try manually removing GnuCash using the Control Panel  programs tab before
> reinstalling GnuCash from a fresh download of 4.2. If old files have not
> been removed properly this may unload them.
>
> If that doesn't work I would then try reinstalling the version you had
> previously and see if it works  Doing a manual uninstall of the previous
> version  from the control panel after a reinstall of the old version should
> then get rid of any previous program files which may have been left in
> place.  Then follow that by reinstalling GC 4.2.
>
> David
>
>
>
> -
> David Cousens
> --
> Sent from: http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
snip - I support the above approach suggested by David Cousens. FWIW - I 
use the Revo Uninstaller because I found that the Windows uninstaller 
still leaves stuff hanging around.  As for file finding I use an 
application called Everything that indexes all windows files - much 
faster than Windows search.  (Links are 
https://www.revouninstaller.com/  and https://www.voidtools.com/) _nvsoar
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Re: [GNC] entry point error after recent automatic windows 10 update

[nvsoar]

On 11/25/20 19:19, David Cousens wrote:

Laurel,

Uninstalling and reinstalling the Windows 10 system should be a last resort.

*Before you do that, at least make a copy of all the data files in your user
directory either on a USB stick or a copy to another computer*. *Don't let a
technician reinstall it without doing this first*. Your user files will be
stored in C:/Users// where you will need to substitute your
actual user name on the computer for the placeholder  in the
above path.  Copy all files in that location onto a USB stick or other
medium before attempting a reinstall of Windows. You will then be able to
restore your user data files from the USB stick if you do have to do a
Windows reinstall and reinstall all programs.  That should prevent any loss
of data stored in the GNuCash files.

GnuCash 4.2 should not be looking for that file in that location which may
suggest that the initial install of GC 4.2 has perhaps not completely
removed all files from a previous version (which it should do during the
install procedure) and that an outdated dll file is being accessed and in
turn is looking for a routine in a dll which no longer exists.  AFAIK there
have been some rewrites of the GnuCash library files recently which could
lead to this.

You could also try making sure any subsequent Windows updates are installed
and that Windows 10 itself is fully up to date.

Try manually removing GnuCash using the Control Panel  programs tab before
reinstalling GnuCash from a fresh download of 4.2. If old files have not
been removed properly this may unload them.

If that doesn't work I would then try reinstalling the version you had
previously and see if it works  Doing a manual uninstall of the previous
version  from the control panel after a reinstall of the old version should
then get rid of any previous program files which may have been left in
place.  Then follow that by reinstalling GC 4.2.

David



-
David Cousens
--
Sent from: http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
snip - I support the above approach suggested by David Cousens. FWIW - I 
use the Revo Uninstaller because I found that the Windows uninstaller 
still leaves stuff hanging around.  As for file finding I use an 
application called Everything that indexes all windows files - much 
faster than Windows search.  (Links are 
https://www.revouninstaller.com/  and https://www.voidtools.com/) _nvsoar

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Re: [GNC] entry point error after recent automatic windows 10 update

[David Cousens]

Laurel,

Uninstalling and reinstalling the Windows 10 system should be a last resort. 

*Before you do that, at least make a copy of all the data files in your user
directory either on a USB stick or a copy to another computer*. *Don't let a
technician reinstall it without doing this first*. Your user files will be
stored in C:/Users// where you will need to substitute your
actual user name on the computer for the placeholder  in the
above path.  Copy all files in that location onto a USB stick or other
medium before attempting a reinstall of Windows. You will then be able to
restore your user data files from the USB stick if you do have to do a
Windows reinstall and reinstall all programs.  That should prevent any loss
of data stored in the GNuCash files.

GnuCash 4.2 should not be looking for that file in that location which may
suggest that the initial install of GC 4.2 has perhaps not completely
removed all files from a previous version (which it should do during the
install procedure) and that an outdated dll file is being accessed and in
turn is looking for a routine in a dll which no longer exists.  AFAIK there
have been some rewrites of the GnuCash library files recently which could
lead to this.

You could also try making sure any subsequent Windows updates are installed
and that Windows 10 itself is fully up to date.

Try manually removing GnuCash using the Control Panel  programs tab before
reinstalling GnuCash from a fresh download of 4.2. If old files have not
been removed properly this may unload them. 

If that doesn't work I would then try reinstalling the version you had
previously and see if it works  Doing a manual uninstall of the previous
version  from the control panel after a reinstall of the old version should
then get rid of any previous program files which may have been left in
place.  Then follow that by reinstalling GC 4.2. 

David



-
David Cousens
--
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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

I’ll try again, but I’m pretty sure I always do let Windows create a new
shortcut.

On Wed, Nov 25, 2020 at 8:38 PM David Carlson 
wrote:

> Laurel,
>
> It has been my experience on Windows that old shortcuts never work after
> updates.  I always need to let the update create a new shortcut.  That
> would be doubly true after updating to GnuCash 4.2 as it changes many
> things 'under the hood'
>
> On Wed, Nov 25, 2020 at 8:27 PM laurel hargis  wrote:
>
>> Perhaps the Windows 10 update didn’t cause the problem. Maybe coincidence.
>> But, all I did was try to open my OLD version of gnu on desktop to record
>> some entries. I got the message I referred to that stays on my screen
>> whenever for either version. I only installed 4.2 after the problem
>> occurred as I read was recommended as a possible fix.  Plus I can’t access
>> my files from the desktop icon (existing from before 4.2 install) to do
>> any
>> work.  When I uninstall gnu I don’t have the message but still don’t know
>> how to find my files or work on them.  That’s why I’m concerned about
>> losing 10 months of work although I’m told the files are in there
>> somewhere.  I’ve been told by 3 IT techs the only other thing I can do is
>> reinstall the operating system (and have to reinstall all existing
>> programs). Umm, no, not doing that. Everything else on my computer works
>> fine.
>>
>> I do appreciate your concern and help.
>>
>> I saw someone told me to report as a big on a blog. I guess I’ll try that
>> tomorrow?
>>
>> Laurel
>>
>> On Wed, Nov 25, 2020 at 3:01 PM David Cousens 
>> wrote:
>>
>> > Adrien, Laurel
>> >
>> > I have just downloaded GnuCash 4.2 and installed it on my wife's
>> Windows 10
>> > box and it appears to be working OK. I checked "C:/Program
>> > Files(X86)/gnucash/bin" and there is no "libgncmod-app-utils.dll" in
>> that
>> > location. I can open registers  and create new transactions without any
>> > problems, so the problem appears not to be a general problem with
>> GnuCash
>> > 4.2  on WIndows 10. I have not checked all functionality however.  It is
>> > hard to understand why a Windows10 update would cause a problem
>> locating a
>> > dll which does not appear to exist in a working GnuCash program on
>> Windows
>> > 10 unless the call is in an obscure part of the program and is not
>> called
>> > normally and is trying to access a routine that has now  been moved to
>> > another library.  No other reports of problems with 4.2 on Windows 10
>> other
>> > than the crash fault on Oct22-25 which AFAIK was fixed around Oct 25. I
>> > fear
>> > this is one where John's expertise is likely needed
>> >
>> > Laurel,
>> >
>> > We will need as much detail as possible about what happens from when you
>> > try
>> > to start GnuCash until you encounter the problem and as much detail as
>> > possible about what you were actually doing when you encountered the
>> > problem
>> > as per Adrien's previous post.
>> >
>> > David
>> >
>> >
>> >
>> > -
>> > David Cousens
>> > --
>> > Sent from:
>> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
>> > ___
>> > gnucash-user mailing list
>> > gnucash-user@gnucash.org
>> > To update your subscription preferences or to unsubscribe:
>> > https://lists.gnucash.org/mailman/listinfo/gnucash-user
>> > If you are using Nabble or Gmane, please see
>> > https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
>> > -
>> > Please remember to CC this list on all your replies.
>> > You can do this by using Reply-To-List or Reply-All.
>> >
>> ___
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>>
>
>
> --
> David Carlson
>
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Re: [GNC] entry point error after recent automatic windows 10 update

[David Carlson]

Laurel,

It has been my experience on Windows that old shortcuts never work after
updates.  I always need to let the update create a new shortcut.  That
would be doubly true after updating to GnuCash 4.2 as it changes many
things 'under the hood'

On Wed, Nov 25, 2020 at 8:27 PM laurel hargis  wrote:

> Perhaps the Windows 10 update didn’t cause the problem. Maybe coincidence.
> But, all I did was try to open my OLD version of gnu on desktop to record
> some entries. I got the message I referred to that stays on my screen
> whenever for either version. I only installed 4.2 after the problem
> occurred as I read was recommended as a possible fix.  Plus I can’t access
> my files from the desktop icon (existing from before 4.2 install) to do any
> work.  When I uninstall gnu I don’t have the message but still don’t know
> how to find my files or work on them.  That’s why I’m concerned about
> losing 10 months of work although I’m told the files are in there
> somewhere.  I’ve been told by 3 IT techs the only other thing I can do is
> reinstall the operating system (and have to reinstall all existing
> programs). Umm, no, not doing that. Everything else on my computer works
> fine.
>
> I do appreciate your concern and help.
>
> I saw someone told me to report as a big on a blog. I guess I’ll try that
> tomorrow?
>
> Laurel
>
> On Wed, Nov 25, 2020 at 3:01 PM David Cousens 
> wrote:
>
> > Adrien, Laurel
> >
> > I have just downloaded GnuCash 4.2 and installed it on my wife's Windows
> 10
> > box and it appears to be working OK. I checked "C:/Program
> > Files(X86)/gnucash/bin" and there is no "libgncmod-app-utils.dll" in that
> > location. I can open registers  and create new transactions without any
> > problems, so the problem appears not to be a general problem with GnuCash
> > 4.2  on WIndows 10. I have not checked all functionality however.  It is
> > hard to understand why a Windows10 update would cause a problem locating
> a
> > dll which does not appear to exist in a working GnuCash program on
> Windows
> > 10 unless the call is in an obscure part of the program and is not called
> > normally and is trying to access a routine that has now  been moved to
> > another library.  No other reports of problems with 4.2 on Windows 10
> other
> > than the crash fault on Oct22-25 which AFAIK was fixed around Oct 25. I
> > fear
> > this is one where John's expertise is likely needed
> >
> > Laurel,
> >
> > We will need as much detail as possible about what happens from when you
> > try
> > to start GnuCash until you encounter the problem and as much detail as
> > possible about what you were actually doing when you encountered the
> > problem
> > as per Adrien's previous post.
> >
> > David
> >
> >
> >
> > -
> > David Cousens
> > --
> > Sent from:
> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
> > ___
> > gnucash-user mailing list
> > gnucash-user@gnucash.org
> > To update your subscription preferences or to unsubscribe:
> > https://lists.gnucash.org/mailman/listinfo/gnucash-user
> > If you are using Nabble or Gmane, please see
> > https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
> > -
> > Please remember to CC this list on all your replies.
> > You can do this by using Reply-To-List or Reply-All.
> >
> ___
> gnucash-user mailing list
> gnucash-user@gnucash.org
> To update your subscription preferences or to unsubscribe:
> https://lists.gnucash.org/mailman/listinfo/gnucash-user
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-- 
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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

Adrien- gnu doesn’t launch when I click on it. I only get the error
message.

I do believe when it originally gave me trouble I was able to see an
account “tree” with balances but not able to work in the application. After
that I updated to 4.2 and now nothing happens.

Should I try installing the old version again?

Laurel

On Wed, Nov 25, 2020 at 8:25 PM laurel hargis  wrote:

> Perhaps the Windows 10 update didn’t cause the problem. Maybe coincidence.
> But, all I did was try to open my OLD version of gnu on desktop to record
> some entries. I got the message I referred to that stays on my screen
> whenever for either version. I only installed 4.2 after the problem
> occurred as I read was recommended as a possible fix.  Plus I can’t access
> my files from the desktop icon (existing from before 4.2 install) to do any
> work.  When I uninstall gnu I don’t have the message but still don’t know
> how to find my files or work on them.  That’s why I’m concerned about
> losing 10 months of work although I’m told the files are in there
> somewhere.  I’ve been told by 3 IT techs the only other thing I can do is
> reinstall the operating system (and have to reinstall all existing
> programs). Umm, no, not doing that. Everything else on my computer works
> fine.
>
> I do appreciate your concern and help.
>
> I saw someone told me to report as a big on a blog. I guess I’ll try that
> tomorrow?
>
> Laurel
>
> On Wed, Nov 25, 2020 at 3:01 PM David Cousens 
> wrote:
>
>> Adrien, Laurel
>>
>> I have just downloaded GnuCash 4.2 and installed it on my wife's Windows
>> 10
>> box and it appears to be working OK. I checked "C:/Program
>> Files(X86)/gnucash/bin" and there is no "libgncmod-app-utils.dll" in that
>> location. I can open registers  and create new transactions without any
>> problems, so the problem appears not to be a general problem with GnuCash
>> 4.2  on WIndows 10. I have not checked all functionality however.  It is
>> hard to understand why a Windows10 update would cause a problem locating a
>> dll which does not appear to exist in a working GnuCash program on Windows
>> 10 unless the call is in an obscure part of the program and is not called
>> normally and is trying to access a routine that has now  been moved to
>> another library.  No other reports of problems with 4.2 on Windows 10
>> other
>> than the crash fault on Oct22-25 which AFAIK was fixed around Oct 25. I
>> fear
>> this is one where John's expertise is likely needed
>>
>> Laurel,
>>
>> We will need as much detail as possible about what happens from when you
>> try
>> to start GnuCash until you encounter the problem and as much detail as
>> possible about what you were actually doing when you encountered the
>> problem
>> as per Adrien's previous post.
>>
>> David
>>
>>
>>
>> -
>> David Cousens
>> --
>> Sent from:
>> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
>> ___
>> gnucash-user mailing list
>> gnucash-user@gnucash.org
>> To update your subscription preferences or to unsubscribe:
>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
>> If you are using Nabble or Gmane, please see
>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
>> -
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>> You can do this by using Reply-To-List or Reply-All.
>>
>
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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

Perhaps the Windows 10 update didn’t cause the problem. Maybe coincidence.
But, all I did was try to open my OLD version of gnu on desktop to record
some entries. I got the message I referred to that stays on my screen
whenever for either version. I only installed 4.2 after the problem
occurred as I read was recommended as a possible fix.  Plus I can’t access
my files from the desktop icon (existing from before 4.2 install) to do any
work.  When I uninstall gnu I don’t have the message but still don’t know
how to find my files or work on them.  That’s why I’m concerned about
losing 10 months of work although I’m told the files are in there
somewhere.  I’ve been told by 3 IT techs the only other thing I can do is
reinstall the operating system (and have to reinstall all existing
programs). Umm, no, not doing that. Everything else on my computer works
fine.

I do appreciate your concern and help.

I saw someone told me to report as a big on a blog. I guess I’ll try that
tomorrow?

Laurel

On Wed, Nov 25, 2020 at 3:01 PM David Cousens 
wrote:

> Adrien, Laurel
>
> I have just downloaded GnuCash 4.2 and installed it on my wife's Windows 10
> box and it appears to be working OK. I checked "C:/Program
> Files(X86)/gnucash/bin" and there is no "libgncmod-app-utils.dll" in that
> location. I can open registers  and create new transactions without any
> problems, so the problem appears not to be a general problem with GnuCash
> 4.2  on WIndows 10. I have not checked all functionality however.  It is
> hard to understand why a Windows10 update would cause a problem locating a
> dll which does not appear to exist in a working GnuCash program on Windows
> 10 unless the call is in an obscure part of the program and is not called
> normally and is trying to access a routine that has now  been moved to
> another library.  No other reports of problems with 4.2 on Windows 10 other
> than the crash fault on Oct22-25 which AFAIK was fixed around Oct 25. I
> fear
> this is one where John's expertise is likely needed
>
> Laurel,
>
> We will need as much detail as possible about what happens from when you
> try
> to start GnuCash until you encounter the problem and as much detail as
> possible about what you were actually doing when you encountered the
> problem
> as per Adrien's previous post.
>
> David
>
>
>
> -
> David Cousens
> --
> Sent from: http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
> ___
> gnucash-user mailing list
> gnucash-user@gnucash.org
> To update your subscription preferences or to unsubscribe:
> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> If you are using Nabble or Gmane, please see
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> You can do this by using Reply-To-List or Reply-All.
>
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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

Thanks for the tip!  I’ll try that.

Laurel

On Wed, Nov 25, 2020 at 5:37 PM A Harvey  wrote:

> Have you tried re-installing an older version to ascertain whether it is
> just a 4.2 problem?  In the past, I've occasionally encountered problems
> with some versions of Gnucash that would not run, regardless of what I
> tried, on one of three systems using identical versions of Windows but
> installed on different hardware.  I don't usually bring it up on the list
> as only one system will be affected for a given version and the problem
> goes away in later versions of Gnucash.
> -Arthur
>
>
> On Wed, Nov 25, 2020 at 1:46 PM laurel hargis  wrote:
>
>> It’s me again. Microsoft spent a couple hours with me today and tried to
>> repair windows, upgraded to newer version, did scans, uninstalled and
>> installed Microsoft ctt. I’ve uninstalled and reinstalled gnu more times
>> than I can track. The last step is to reinstall operating system which I
>> won’t do. I may have to lose 10 months of entry if I can’t get a fix.
>> Always exactly same message. Microsoft says it’s the program.
>>
>> Suggestions for what I should do?  I’m new to this online problem solving
>> and don’t know what direction to go. How would I report a problem to gnu
>> easily?  I’ve spent days and $$ on this and it’s not on my end. I have to
>> believe other Microsoft users are also having an issue.
>>
>> Thank you for helping me!
>>
>> Laurel
>>
>> On Tue, Nov 24, 2020 at 1:00 PM laurel hargis 
>> wrote:
>>
>> > I have uninstalled and reinstalled and get exactly the same error
>> message.
>> >
>> > Microsoft couldn’t figure out and they have escalated up the chain. I
>> > should get a call from them again  tomorrow morning. I will educate
>> myself
>> > on the links I was sent by David previously regarding gnu files.
>> >
>> > I’ve had 2 separate IT people in my system making sure all is well, so
>> > doesn’t seem to be a problem with my computer.
>> >
>> > Thank you
>> > Laurel
>> >
>> > On Mon, Nov 23, 2020 at 11:05 PM David Cousens <
>> davidcous...@bigpond.com>
>> > wrote:
>> >
>> >> Laurel
>> >>
>> >> Uninstalling the app should not affect your financial data files (or
>> even
>> >> the user preference files). They are totally separate from the actual
>> >> program files. The first will be stored in whatever location you chose
>> in
>> >> your user home directory when you first created them and the preference
>> >> files are also in a separate location.  The Gnucash guide section on
>> >> migrating files
>> >>
>> >>
>> https://www.gnucash.org/docs/v4/C/gnucash-guide/basics-migrate-settings.html
>> >> discusses file locations and more information on the configuration
>> files
>> >> is
>> >> given in the wiki
>> https://wiki.gnucash.org/wiki/Configuration_Locations.
>> >>
>> >> David
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >> -
>> >> David Cousens
>> >> --
>> >> Sent from:
>> >> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
>> >> ___
>> >> gnucash-user mailing list
>> >> gnucash-user@gnucash.org
>> >> To update your subscription preferences or to unsubscribe:
>> >> https://lists.gnucash.org/mailman/listinfo/gnucash-user
>> >> If you are using Nabble or Gmane, please see
>> >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
>> >> -
>> >> Please remember to CC this list on all your replies.
>> >> You can do this by using Reply-To-List or Reply-All.
>> >>
>> >
>> ___
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>> gnucash-user@gnucash.org
>> To update your subscription preferences or to unsubscribe:
>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
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>
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Re: [GNC] entry point error after recent automatic windows 10 update

[A Harvey]

Have you tried re-installing an older version to ascertain whether it is
just a 4.2 problem?  In the past, I've occasionally encountered problems
with some versions of Gnucash that would not run, regardless of what I
tried, on one of three systems using identical versions of Windows but
installed on different hardware.  I don't usually bring it up on the list
as only one system will be affected for a given version and the problem
goes away in later versions of Gnucash.
-Arthur


On Wed, Nov 25, 2020 at 1:46 PM laurel hargis  wrote:

> It’s me again. Microsoft spent a couple hours with me today and tried to
> repair windows, upgraded to newer version, did scans, uninstalled and
> installed Microsoft ctt. I’ve uninstalled and reinstalled gnu more times
> than I can track. The last step is to reinstall operating system which I
> won’t do. I may have to lose 10 months of entry if I can’t get a fix.
> Always exactly same message. Microsoft says it’s the program.
>
> Suggestions for what I should do?  I’m new to this online problem solving
> and don’t know what direction to go. How would I report a problem to gnu
> easily?  I’ve spent days and $$ on this and it’s not on my end. I have to
> believe other Microsoft users are also having an issue.
>
> Thank you for helping me!
>
> Laurel
>
> On Tue, Nov 24, 2020 at 1:00 PM laurel hargis  wrote:
>
> > I have uninstalled and reinstalled and get exactly the same error
> message.
> >
> > Microsoft couldn’t figure out and they have escalated up the chain. I
> > should get a call from them again  tomorrow morning. I will educate
> myself
> > on the links I was sent by David previously regarding gnu files.
> >
> > I’ve had 2 separate IT people in my system making sure all is well, so
> > doesn’t seem to be a problem with my computer.
> >
> > Thank you
> > Laurel
> >
> > On Mon, Nov 23, 2020 at 11:05 PM David Cousens  >
> > wrote:
> >
> >> Laurel
> >>
> >> Uninstalling the app should not affect your financial data files (or
> even
> >> the user preference files). They are totally separate from the actual
> >> program files. The first will be stored in whatever location you chose
> in
> >> your user home directory when you first created them and the preference
> >> files are also in a separate location.  The Gnucash guide section on
> >> migrating files
> >>
> >>
> https://www.gnucash.org/docs/v4/C/gnucash-guide/basics-migrate-settings.html
> >> discusses file locations and more information on the configuration files
> >> is
> >> given in the wiki https://wiki.gnucash.org/wiki/Configuration_Locations
> .
> >>
> >> David
> >>
> >>
> >>
> >>
> >>
> >>
> >> -
> >> David Cousens
> >> --
> >> Sent from:
> >> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
> >> ___
> >> gnucash-user mailing list
> >> gnucash-user@gnucash.org
> >> To update your subscription preferences or to unsubscribe:
> >> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> >> If you are using Nabble or Gmane, please see
> >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
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Re: [GNC] entry point error after recent automatic windows 10 update

[David Cousens]

Adrien, Laurel

I have just downloaded GnuCash 4.2 and installed it on my wife's Windows 10
box and it appears to be working OK. I checked "C:/Program
Files(X86)/gnucash/bin" and there is no "libgncmod-app-utils.dll" in that
location. I can open registers  and create new transactions without any
problems, so the problem appears not to be a general problem with GnuCash
4.2  on WIndows 10. I have not checked all functionality however.  It is
hard to understand why a Windows10 update would cause a problem locating a
dll which does not appear to exist in a working GnuCash program on Windows
10 unless the call is in an obscure part of the program and is not called
normally and is trying to access a routine that has now  been moved to
another library.  No other reports of problems with 4.2 on Windows 10 other
than the crash fault on Oct22-25 which AFAIK was fixed around Oct 25. I fear
this is one where John's expertise is likely needed

Laurel,

We will need as much detail as possible about what happens from when you try
to start GnuCash until you encounter the problem and as much detail as
possible about what you were actually doing when you encountered the problem
as per Adrien's previous post.

David



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Re: [GNC] entry point error after recent automatic windows 10 update

[David Carlson]

Laurel,

I sympathise with W10 issues, my wife had to get a new laptop when her W10
laptop went south.  If you do need to reinstall W10, you would have to
first be sure that you have a copy of your data file somewhere not on your
local hard drive.  Same, of course, for all your other personal data files
that you don't want to lose.  If you can still boot W10 that will be easier
than using a rescue USB boot key as my wife needs to do.

Good Luck

On Wed, Nov 25, 2020 at 2:13 PM Adrien Monteleone <
adrien.montele...@lusfiber.net> wrote:

> Your data files aren't a loss. They are separate from the app. (Not sure
> why you think you'd lose 10 months of data entry.)
>
> This sounds like one for the developers. Maybe they'll see this thread
> and take a look.
>
> What will help more is filing a bug report on bugs.gnucash.org. (you'll
> need to create an acccount first)
>
> Does the app crash or simply not launch? That wasn't clear from your
> original post. The devs will need to know what happened and the order of
> events (specific clicks and actions) to re-create this so they can track
> down a cause.
>
> It still may be a Windows issue, but they will be able to determine if
> it is GnuCash at fault.
>
> In a worst case, there are options to still run GnuCash albeit in a
> round-a-bout way to access your data. It would be better to try to solve
> this first. If the cause is with Windows, you may end up with other
> problems with other apps down the road.
>
> Regards,
> Adrien
>
> On 11/25/20 12:44 PM, laurel hargis wrote:
> > It’s me again. Microsoft spent a couple hours with me today and tried to
> > repair windows, upgraded to newer version, did scans, uninstalled and
> > installed Microsoft ctt. I’ve uninstalled and reinstalled gnu more times
> > than I can track. The last step is to reinstall operating system which I
> > won’t do. I may have to lose 10 months of entry if I can’t get a fix.
> > Always exactly same message. Microsoft says it’s the program.
> >
> > Suggestions for what I should do?  I’m new to this online problem solving
> > and don’t know what direction to go. How would I report a problem to gnu
> > easily?  I’ve spent days and $$ on this and it’s not on my end. I have to
> > believe other Microsoft users are also having an issue.
>
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-- 
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Re: [GNC] entry point error after recent automatic windows 10 update

[Adrien Monteleone]

Your data files aren't a loss. They are separate from the app. (Not sure 
why you think you'd lose 10 months of data entry.)


This sounds like one for the developers. Maybe they'll see this thread 
and take a look.


What will help more is filing a bug report on bugs.gnucash.org. (you'll 
need to create an acccount first)


Does the app crash or simply not launch? That wasn't clear from your 
original post. The devs will need to know what happened and the order of 
events (specific clicks and actions) to re-create this so they can track 
down a cause.


It still may be a Windows issue, but they will be able to determine if 
it is GnuCash at fault.


In a worst case, there are options to still run GnuCash albeit in a 
round-a-bout way to access your data. It would be better to try to solve 
this first. If the cause is with Windows, you may end up with other 
problems with other apps down the road.


Regards,
Adrien

On 11/25/20 12:44 PM, laurel hargis wrote:

It’s me again. Microsoft spent a couple hours with me today and tried to
repair windows, upgraded to newer version, did scans, uninstalled and
installed Microsoft ctt. I’ve uninstalled and reinstalled gnu more times
than I can track. The last step is to reinstall operating system which I
won’t do. I may have to lose 10 months of entry if I can’t get a fix.
Always exactly same message. Microsoft says it’s the program.

Suggestions for what I should do?  I’m new to this online problem solving
and don’t know what direction to go. How would I report a problem to gnu
easily?  I’ve spent days and $$ on this and it’s not on my end. I have to
believe other Microsoft users are also having an issue.


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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

It’s me again. Microsoft spent a couple hours with me today and tried to
repair windows, upgraded to newer version, did scans, uninstalled and
installed Microsoft ctt. I’ve uninstalled and reinstalled gnu more times
than I can track. The last step is to reinstall operating system which I
won’t do. I may have to lose 10 months of entry if I can’t get a fix.
Always exactly same message. Microsoft says it’s the program.

Suggestions for what I should do?  I’m new to this online problem solving
and don’t know what direction to go. How would I report a problem to gnu
easily?  I’ve spent days and $$ on this and it’s not on my end. I have to
believe other Microsoft users are also having an issue.

Thank you for helping me!

Laurel

On Tue, Nov 24, 2020 at 1:00 PM laurel hargis  wrote:

> I have uninstalled and reinstalled and get exactly the same error message.
>
> Microsoft couldn’t figure out and they have escalated up the chain. I
> should get a call from them again  tomorrow morning. I will educate myself
> on the links I was sent by David previously regarding gnu files.
>
> I’ve had 2 separate IT people in my system making sure all is well, so
> doesn’t seem to be a problem with my computer.
>
> Thank you
> Laurel
>
> On Mon, Nov 23, 2020 at 11:05 PM David Cousens 
> wrote:
>
>> Laurel
>>
>> Uninstalling the app should not affect your financial data files (or even
>> the user preference files). They are totally separate from the actual
>> program files. The first will be stored in whatever location you chose in
>> your user home directory when you first created them and the preference
>> files are also in a separate location.  The Gnucash guide section on
>> migrating files
>>
>> https://www.gnucash.org/docs/v4/C/gnucash-guide/basics-migrate-settings.html
>> discusses file locations and more information on the configuration files
>> is
>> given in the wiki https://wiki.gnucash.org/wiki/Configuration_Locations.
>>
>> David
>>
>>
>>
>>
>>
>>
>> -
>> David Cousens
>> --
>> Sent from:
>> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
>> ___
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Re: [GNC] entry point error after recent automatic windows 10 update

[David H]

Only if you're interested in doing any of the following, personally I doubt
it - nothing to do with GnuCash

Cheers David H.


About

GNU Octave is a high-level language, primarily intended for numerical
computations. It provides a convenient command line interface for solving
linear and nonlinear problems numerically, and for performing other
numerical experiments using a language that is mostly compatible with
Matlab. It may also be used as a batch-oriented language.

Octave has extensive tools for solving common numerical linear algebra
problems, finding the roots of nonlinear equations, integrating ordinary
functions, manipulating polynomials, and integrating ordinary differential
and differential-algebraic equations. It is easily extensible and
customizable via user-defined functions written in Octave’s own language,
or using dynamically loaded modules written in C++, C, Fortran, or other
languages.

GNU Octave is also freely redistributable software. You may redistribute it
and/or modify it under the terms of the GNU General Public License (GPL)
 as published by the Free Software
Foundation .

Octave was written by John W. Eaton  and many others
.
Because Octave is free software
 you are encouraged to help
make Octave more useful by writing and contributing additional functions
for it, and by reporting any problems you may have.



On Wed, 25 Nov 2020 at 11:02, laurel hargis  wrote:

> I found octave 5.2 download installed. Should I have it?  It’s a large
> file.
>
> Thank you
> Laurel
>
> On Tue, Nov 24, 2020 at 1:00 PM laurel hargis  wrote:
>
> > I have uninstalled and reinstalled and get exactly the same error
> message.
> >
> > Microsoft couldn’t figure out and they have escalated up the chain. I
> > should get a call from them again  tomorrow morning. I will educate
> myself
> > on the links I was sent by David previously regarding gnu files.
> >
> > I’ve had 2 separate IT people in my system making sure all is well, so
> > doesn’t seem to be a problem with my computer.
> >
> > Thank you
> > Laurel
> >
> > On Mon, Nov 23, 2020 at 11:05 PM David Cousens  >
> > wrote:
> >
> >> Laurel
> >>
> >> Uninstalling the app should not affect your financial data files (or
> even
> >> the user preference files). They are totally separate from the actual
> >> program files. The first will be stored in whatever location you chose
> in
> >> your user home directory when you first created them and the preference
> >> files are also in a separate location.  The Gnucash guide section on
> >> migrating files
> >>
> >>
> https://www.gnucash.org/docs/v4/C/gnucash-guide/basics-migrate-settings.html
> >> discusses file locations and more information on the configuration files
> >> is
> >> given in the wiki https://wiki.gnucash.org/wiki/Configuration_Locations
> .
> >>
> >> David
> >>
> >>
> >>
> >>
> >>
> >>
> >> -
> >> David Cousens
> >> --
> >> Sent from:
> >> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
> >> ___
> >> gnucash-user mailing list
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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

I found octave 5.2 download installed. Should I have it?  It’s a large
file.

Thank you
Laurel

On Tue, Nov 24, 2020 at 1:00 PM laurel hargis  wrote:

> I have uninstalled and reinstalled and get exactly the same error message.
>
> Microsoft couldn’t figure out and they have escalated up the chain. I
> should get a call from them again  tomorrow morning. I will educate myself
> on the links I was sent by David previously regarding gnu files.
>
> I’ve had 2 separate IT people in my system making sure all is well, so
> doesn’t seem to be a problem with my computer.
>
> Thank you
> Laurel
>
> On Mon, Nov 23, 2020 at 11:05 PM David Cousens 
> wrote:
>
>> Laurel
>>
>> Uninstalling the app should not affect your financial data files (or even
>> the user preference files). They are totally separate from the actual
>> program files. The first will be stored in whatever location you chose in
>> your user home directory when you first created them and the preference
>> files are also in a separate location.  The Gnucash guide section on
>> migrating files
>>
>> https://www.gnucash.org/docs/v4/C/gnucash-guide/basics-migrate-settings.html
>> discusses file locations and more information on the configuration files
>> is
>> given in the wiki https://wiki.gnucash.org/wiki/Configuration_Locations.
>>
>> David
>>
>>
>>
>>
>>
>>
>> -
>> David Cousens
>> --
>> Sent from:
>> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
>> ___
>> gnucash-user mailing list
>> gnucash-user@gnucash.org
>> To update your subscription preferences or to unsubscribe:
>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
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>> -
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>> You can do this by using Reply-To-List or Reply-All.
>>
>
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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

I have uninstalled and reinstalled and get exactly the same error message.

Microsoft couldn’t figure out and they have escalated up the chain. I
should get a call from them again  tomorrow morning. I will educate myself
on the links I was sent by David previously regarding gnu files.

I’ve had 2 separate IT people in my system making sure all is well, so
doesn’t seem to be a problem with my computer.

Thank you
Laurel

On Mon, Nov 23, 2020 at 11:05 PM David Cousens 
wrote:

> Laurel
>
> Uninstalling the app should not affect your financial data files (or even
> the user preference files). They are totally separate from the actual
> program files. The first will be stored in whatever location you chose in
> your user home directory when you first created them and the preference
> files are also in a separate location.  The Gnucash guide section on
> migrating files
>
> https://www.gnucash.org/docs/v4/C/gnucash-guide/basics-migrate-settings.html
> discusses file locations and more information on the configuration files is
> given in the wiki https://wiki.gnucash.org/wiki/Configuration_Locations.
>
> David
>
>
>
>
>
>
> -
> David Cousens
> --
> Sent from: http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
> ___
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Re: [GNC] entry point error after recent automatic windows 10 update

[David Cousens]

Laurel

Uninstalling the app should not affect your financial data files (or even
the user preference files). They are totally separate from the actual
program files. The first will be stored in whatever location you chose in
your user home directory when you first created them and the preference
files are also in a separate location.  The Gnucash guide section on
migrating files
https://www.gnucash.org/docs/v4/C/gnucash-guide/basics-migrate-settings.html
discusses file locations and more information on the configuration files is
given in the wiki https://wiki.gnucash.org/wiki/Configuration_Locations.

David






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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

Yes it’s gnu 4.2

If I uninstall app, I won’t lose the files, right?



On Mon, Nov 23, 2020 at 9:45 PM laurel hargis  wrote:

> I am sorry. I left a “g” off.  It’s “gnucash\bin...”.
>
> I will let you know more answers tomorrow after a call back from Microsoft
> to see their recommendation.
>
> Thank you so much for your attention.
>
> On Mon, Nov 23, 2020 at 8:43 PM Adrien Monteleone <
> adrien.montele...@lusfiber.net> wrote:
>
>> Flatpaks work on Win10?
>>
>> (but I agree, if the error were copied verbatim, the path has a problem)
>>
>> Regards,
>> Adrien
>>
>> On 11/23/20 8:24 PM, David Cousens wrote:
>> > it will be important to
>> > identify exactly which version of GnuCash is being installed the
>> specific OS
>> > it is being installed on and whether it is installed from a normal
>> Windows
>> > 10 install or using a Flathub install. If it is not finding the
>>
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>
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Re: [GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

I am sorry. I left a “g” off.  It’s “gnucash\bin...”.

I will let you know more answers tomorrow after a call back from Microsoft
to see their recommendation.

Thank you so much for your attention.

On Mon, Nov 23, 2020 at 8:43 PM Adrien Monteleone <
adrien.montele...@lusfiber.net> wrote:

> Flatpaks work on Win10?
>
> (but I agree, if the error were copied verbatim, the path has a problem)
>
> Regards,
> Adrien
>
> On 11/23/20 8:24 PM, David Cousens wrote:
> > it will be important to
> > identify exactly which version of GnuCash is being installed the
> specific OS
> > it is being installed on and whether it is installed from a normal
> Windows
> > 10 install or using a Flathub install. If it is not finding the
>
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Re: [GNC] entry point error after recent automatic windows 10 update

[Adrien Monteleone]

Flatpaks work on Win10?

(but I agree, if the error were copied verbatim, the path has a problem)

Regards,
Adrien

On 11/23/20 8:24 PM, David Cousens wrote:

it will be important to
identify exactly which version of GnuCash is being installed the specific OS
it is being installed on and whether it is installed from a normal Windows
10 install or using a Flathub install. If it is not finding the


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Re: [GNC] entry point error after recent automatic windows 10 update

[David Cousens]

Laurel

This appears to be a problem accessing a DLL file . If it really is looking
in the path " C\Program Files(x86)\nucash\bin\" and not "C\Program
Files(x86)\gnucash\bin", it is likely there is a fault somewhere in the
build and installation process in which case it will be important to
identify exactly which version of GnuCash is being installed the specific OS
it is being installed on and whether it is installed from a normal Windows
10 install or using a Flathub install. If it is not finding the 

If there is any identifying information for the specific update which caused
the fault this may help the developers track down the problem. You may need
to wait until John Ralls comes on line. AFAIK John handles the Windows 10
builds so it is likely he may be able to track it down.

david 



-
David Cousens
--
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Re: [GNC] entry point error after recent automatic windows 10 update

[David Carlson]

Is there really a g missing in the path?

On Mon, Nov 23, 2020, 2:27 PM David H  wrote:

> Oops forget all that - just gone back and re-read your message - too early
> in the morning first time around :-)
>
> Cheers David.
>
> On Tue, 24 Nov 2020 at 06:18, David H  wrote:
>
> > What OS, what version of gnucash are you trying to install, what
> > anti-virus?  Some users have reported turning off antivirus while
> > installing can help
> >
> > Cheers David H.
> >
> >
> > On Tue, 24 Nov 2020 at 06:03, laurel hargis  wrote:
> >
> >> I haven't done this before, so not sure I'm following protocol.
> >> I am also not computer tech savvy, but do have a lot of accounting
> >> experience and am enjoying the software.
> >>
> >> So, I cannot use or access gnu at this point due to this entry point
> >> error.  It says:
> >>
> >> "the procedure entry point gnc_scm_call_1_symbol_to_string could not be
> >> located in the dynamic link library C\Program Files
> >> (x86)\nucash\bin\libgncmod-app-utils.dll.
> >>
> >> Ive done an antivirus, defrag, computer maintenance.  I turned off my
> vpn.
> >> I've tried to reinstall software 4-5 times but I always get this same
> >> error
> >> message.
> >>
> >> Can anyone offer any guidance?  I'm trying not to spend a lot of money
> >> fixing this issue.
> >>
> >> Laurel
> >> ___
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> >> gnucash-user@gnucash.org
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> >> -
> >> Please remember to CC this list on all your replies.
> >> You can do this by using Reply-To-List or Reply-All.
> >>
> >
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Re: [GNC] entry point error after recent automatic windows 10 update

[David H]

Oops forget all that - just gone back and re-read your message - too early
in the morning first time around :-)

Cheers David.

On Tue, 24 Nov 2020 at 06:18, David H  wrote:

> What OS, what version of gnucash are you trying to install, what
> anti-virus?  Some users have reported turning off antivirus while
> installing can help
>
> Cheers David H.
>
>
> On Tue, 24 Nov 2020 at 06:03, laurel hargis  wrote:
>
>> I haven't done this before, so not sure I'm following protocol.
>> I am also not computer tech savvy, but do have a lot of accounting
>> experience and am enjoying the software.
>>
>> So, I cannot use or access gnu at this point due to this entry point
>> error.  It says:
>>
>> "the procedure entry point gnc_scm_call_1_symbol_to_string could not be
>> located in the dynamic link library C\Program Files
>> (x86)\nucash\bin\libgncmod-app-utils.dll.
>>
>> Ive done an antivirus, defrag, computer maintenance.  I turned off my vpn.
>> I've tried to reinstall software 4-5 times but I always get this same
>> error
>> message.
>>
>> Can anyone offer any guidance?  I'm trying not to spend a lot of money
>> fixing this issue.
>>
>> Laurel
>> ___
>> gnucash-user mailing list
>> gnucash-user@gnucash.org
>> To update your subscription preferences or to unsubscribe:
>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
>> If you are using Nabble or Gmane, please see
>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
>> -
>> Please remember to CC this list on all your replies.
>> You can do this by using Reply-To-List or Reply-All.
>>
>
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Re: [GNC] entry point error after recent automatic windows 10 update

[David H]

What OS, what version of gnucash are you trying to install, what
anti-virus?  Some users have reported turning off antivirus while
installing can help

Cheers David H.


On Tue, 24 Nov 2020 at 06:03, laurel hargis  wrote:

> I haven't done this before, so not sure I'm following protocol.
> I am also not computer tech savvy, but do have a lot of accounting
> experience and am enjoying the software.
>
> So, I cannot use or access gnu at this point due to this entry point
> error.  It says:
>
> "the procedure entry point gnc_scm_call_1_symbol_to_string could not be
> located in the dynamic link library C\Program Files
> (x86)\nucash\bin\libgncmod-app-utils.dll.
>
> Ive done an antivirus, defrag, computer maintenance.  I turned off my vpn.
> I've tried to reinstall software 4-5 times but I always get this same error
> message.
>
> Can anyone offer any guidance?  I'm trying not to spend a lot of money
> fixing this issue.
>
> Laurel
> ___
> gnucash-user mailing list
> gnucash-user@gnucash.org
> To update your subscription preferences or to unsubscribe:
> https://lists.gnucash.org/mailman/listinfo/gnucash-user
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> -
> Please remember to CC this list on all your replies.
> You can do this by using Reply-To-List or Reply-All.
>
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