Re: Servicelink, ETR and SR
On 17 May 2012 21:43:32 -0700, in bit.listserv.ibm-main you wrote: >Hello, > >I was attempting to offer an opportunity to be able to continue working >with IBM on your service requests while IBMLink is unavailable. RETAIN >does not go offline when IBMLink is unavailable. Clients are able to >manage and create new service request via SR regardless of IBMLink's >availability. Even if RETAIN is temporarily unavailable (or a queue is >full, etc.), SR will locally queue your create/update request and resubmit >it on your behalf automatically. This additional layer of resiliency is a >feature that ETR did not have. Perhaps IBM needs to review Microsoft's service delivery system. I have never had a problem with availability. Maybe others here have had a different experience with it and my perception may be wrong. The vulnerability of the IBM system as shown by these posts may be in part due to the wrong measures. While improving reliability may not be justifiable on the direct benefits, the reputation hit IBM takes in the eyes of at least some of us should spur greater effort. When a system totally under IBM control that has a 24/7/365 characteristic yet does not have that availability, it casts doubt on IBM's claim to deliver that kind of reliability and availability. Most people interface with applications, not the base operating system and it is on those applications that they form their opinion of the platform. Clark Morris > >Thanks, >Christian > >Christian Gilmore >Senior Technical Staff Member > > >IBM Mainframe Discussion List wrote on 05/17/2012 >11:27:49 PM: > >> From: Barbara Nitz >> To: IBM-MAIN@bama.ua.edu >> Date: 05/17/2012 11:28 PM >> Subject: Re: Servicelink, ETR and SR >> Sent by: IBM Mainframe Discussion List >> >> >It is worth noting, however, that IBM Service Request (SR) itself, >> was online throughout this entire event. It will also be online this >> weekend while IBMLink may be down for scheduled maintenance (SR does >> not require downtime to perform maintenance). Please consider >> bookmarking SR for use when IBMLink is unavailable. SR can be >> directly reached at: >> >> Boasting? Us mainframers first check SIS for fixes before reporting >> a problem. So if SIS is down, chances are good that retain is down. >> SR 'availability' won't help, since the updates done via SR will not >> reach retain, and hence IBM software support cannot see them. > >-- >For IBM-MAIN subscribe / signoff / archive access instructions, >send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
I will repeat the gist of many previous attempts to get the attention of
IBM.
The "next generation" tools are inferior to their (IIRC, z/VM based)
predecessors in terms of performance, reliability and functionality.
z/VM, z/OS, and AIX are designed with fault tolerance and hot failover
capabilities. A "application outage" should not last more time than that
to detect the failure and restart the application, assuming the
application was not designed for hot standby. 54 hours ("planned") and
another 8 hrs plus imply the application was not designed in this
manner.
Which begs the question, on which platform are the applications hosted
(MICROSOFT??), and why are the capabilities of the operating systems not
exploited?
IBM should be embarrassed.
--
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Re: Servicelink, ETR and SR
Christian, you have negelected to tell us WHEN the double signon will be fixed. I have heard that that will only be at the end of the year. Knowing how slow 'fixes' to SR are (after all, it took more than a year to fix the backlinks from SR to servicelink, and we were promised they get fixed at least twice when they weren't) - by the time the end of the year rolls around, SR will probably tell the rest of the world "Gee, it worked so well for the last half year, why should we do anything?" Barbara Nitz -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
Hello, I was attempting to offer an opportunity to be able to continue working with IBM on your service requests while IBMLink is unavailable. RETAIN does not go offline when IBMLink is unavailable. Clients are able to manage and create new service request via SR regardless of IBMLink's availability. Even if RETAIN is temporarily unavailable (or a queue is full, etc.), SR will locally queue your create/update request and resubmit it on your behalf automatically. This additional layer of resiliency is a feature that ETR did not have. Thanks, Christian Christian Gilmore Senior Technical Staff Member IBM Mainframe Discussion List wrote on 05/17/2012 11:27:49 PM: > From: Barbara Nitz > To: IBM-MAIN@bama.ua.edu > Date: 05/17/2012 11:28 PM > Subject: Re: Servicelink, ETR and SR > Sent by: IBM Mainframe Discussion List > > >It is worth noting, however, that IBM Service Request (SR) itself, > was online throughout this entire event. It will also be online this > weekend while IBMLink may be down for scheduled maintenance (SR does > not require downtime to perform maintenance). Please consider > bookmarking SR for use when IBMLink is unavailable. SR can be > directly reached at: > > Boasting? Us mainframers first check SIS for fixes before reporting > a problem. So if SIS is down, chances are good that retain is down. > SR 'availability' won't help, since the updates done via SR will not > reach retain, and hence IBM software support cannot see them. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
>It is worth noting, however, that IBM Service Request (SR) itself, was online >throughout this entire event. It will also be online this weekend while >IBMLink may be down for scheduled maintenance (SR does not require downtime to >perform maintenance). Please consider bookmarking SR for use when IBMLink is >unavailable. SR can be directly reached at: Boasting? Us mainframers first check SIS for fixes before reporting a problem. So if SIS is down, chances are good that retain is down. SR 'availability' won't help, since the updates done via SR will not reach retain, and hence IBM software support cannot see them. >Out of an abundance of caution related to a security flaw discovered recently, >SR now requires direct authentication of all sessions until it can board with >ibm.com's single sign-on solution later this year. I understand this redundant >authentication step is very inconvenient and apologize on behalf of IBM as we >ensure the safety of your transactions. Excuse me? Later this year?!?!?! How long does IBM want to force this redundant authentication upon its customers? Months on end An apology without the will to fix this immediately doesn't help at all, it just rubs salt into the wounds. Barbara Nitz -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
Appreciate the update and the explanation. I'm old enough to remember the Security 'green/yellow book' after MVS got B1 and maybe on the last page was a big 'oh and if you're connected to a network this doesn't apply'. In a message dated 5/17/2012 11:02:32 P.M. Central Daylight Time, c...@us.ibm.com writes: step is very inconvenient and apologize on behalf of IBM as we -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
Hello, One of IBM's data centers experienced a cascade failure today, which caused our document service, IBMLink, and other systems to drop offline. While some systems such as IBMLink experienced a shorter duration offline, the document service was offline for a more substantial period of time. It was unfortunate coincidence that this service went offline shortly after notice was sent to Passport Advantage clients (referenced in another message in this thread) that contained a link to a document hosted in this data center. It is worth noting, however, that IBM Service Request (SR) itself, was online throughout this entire event. It will also be online this weekend while IBMLink may be down for scheduled maintenance (SR does not require downtime to perform maintenance). Please consider bookmarking SR for use when IBMLink is unavailable. SR can be directly reached at: http://www.ibm.com/support/servicerequest/ Out of an abundance of caution related to a security flaw discovered recently, SR now requires direct authentication of all sessions until it can board with ibm.com's single sign-on solution later this year. I understand this redundant authentication step is very inconvenient and apologize on behalf of IBM as we ensure the safety of your transactions. Thank you, Christian Gilmore IBM Senior Technical Staff Member On 5/17/2012 9:28 AM, Mary Anne Matyaz wrote: > There might be another ramification. It seems that all of the docview's that > come on a google now, the links > are broken. For example, if you google IBM DOCVIEW, the hits that show up, > similar to this: > > http://www-01.ibm.com/support/docview.wss?uid=swg21433581 > > get 404's. Another example, google PM60958. Even if you search for PM60958 > from the IBM website, it brings > up the broken link. :( > > I'm assuming the crawlers will update this stuff at some point, hopefully. I > don't know if it's related to > the SR change, I would think it would have had more to do with SIS than ETR, > but it is pretty coincidental. > > Mary Anne > > On 5/16/2012 3:46 AM, Barbara Nitz wrote: > > Given that IBM took away ETR yesterday and has by now forced SR upon the > > mainframe world - do Americans > > coming from servicelink also have to login again to get to their ETRs??? Or > > is this 'privilege' reserved > > for EMEA? > > > > Until ETR was taken away (yesterday morning our time) no extra login from > > Servicelink was required, SR was > > reachable using the normal servicelink login. I consider this an error and > > have opened a ticket. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
On 17 May 2012 11:19, Stone, Sandy wrote: > We got that too. > Notified their webmaster via the link on the 'not found' page. The notfound link I got to is just the general "contact us" page for IBM US. They used to have a "broken link" page, prefilled with the relevant info, but this one is just the same place I get to from www.ibm.com . Sigh... Tony H. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
On 5/17/2012 8:17 AM, Skip Robinson wrote: Same result here. It's nice to know that when IBM finally rolls out the big guns, they can still hit their own foot. And, after a 54-hour outage for the 'upgrade' ... -- Edward E Jaffe Phoenix Software International, Inc 831 Parkview Drive North El Segundo, CA 90245 310-338-0400 x318 edja...@phoenixsoftware.com http://www.phoenixsoftware.com/ -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Is the Microsoft service operation more reliable? was Re: Servicelink, ETR and SR
On 17 May 2012 08:23:58 -0700, in bit.listserv.ibm-main you wrote: >I got that too Tom, and the link in the email fails for me as well. > >MA > >>Did I miss this in the discussion? I got this from srdonotreply this >>morning: > >>'We would like to inform you of an important change in opening and >>managing service requests with IBM for Passport Advantage and Passport >>Advantage Express products. Details of the change can be found at ..." >>HTTP 404. > >>I'll send it to my home email and see if it is something local but I doubt >>it. > How does IBM's reliability compare with the reliability of Microsoft in this area both for those of you who like me have Windows on their home computers and for your organizations? I believe that I have always been able to get to the Microsoft fix and knowledge base sites. Clark Morris -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
We got that too. Notified their webmaster via the link on the 'not found' page. s http://www.medmutual.com/ Visit http://www.medmutual.com/ CONFIDENTIALITY NOTICE: This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential or exempt from disclosure by law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that you are strictly prohibited from printing, storing, disseminating, distributing or copying this message. If you have received this message in error, please notify us immediately by replying to the message and deleting it from your computer. Neither this information block, the typed name of the sender, nor anything else in this message is intended to constitute an electronic signature, unless a specific statement to the contrary is included in this message. Thank you, Medical Mutual. -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Tom Ambros Sent: Thursday, May 17, 2012 11:07 AM To: IBM-MAIN@bama.ua.edu Subject: Re: Servicelink, ETR and SR Did I miss this in the discussion? I got this from srdonotreply this morning: 'We would like to inform you of an important change in opening and managing service requests with IBM for Passport Advantage and Passport Advantage Express products. Details of the change can be found at ..." HTTP 404. I'll send it to my home email and see if it is something local but I doubt it. Thomas Ambros Operating Systems and Connectivity Engineering 518-436-6433 From: Mary Anne Matyaz To: IBM-MAIN@bama.ua.edu Date: 05/17/2012 10:39 Subject: Re: Servicelink, ETR and SR Sent by:IBM Mainframe Discussion List There might be another ramification. It seems that all of the docview's that come on a google now, the links are broken. For example, if you google IBM DOCVIEW, the hits that show up, similar to this: http://www-01.ibm.com/support/docview.wss?uid=swg21433581 get 404's. Another example, google PM60958. Even if you search for PM60958 from the IBM website, it brings up the broken link. :( I'm assuming the crawlers will update this stuff at some point, hopefully. I don't know if it's related to the SR change, I would think it would have had more to do with SIS than ETR, but it is pretty coincidental. Mary Anne On 5/16/2012 3:46 AM, Barbara Nitz wrote: > Given that IBM took away ETR yesterday and has by now forced SR upon > the mainframe world - do Americans coming from servicelink also have to login again to get to their ETRs??? Or is this 'privilege' reserved for EMEA? > > Until ETR was taken away (yesterday morning our time) no extra login from Servicelink was required, SR was reachable using the normal servicelink login. I consider this an error and have opened a ticket. I complained about this behavior during a closed meeting with Christian Gilmore and other IBMers at SHARE in Orlando back in February. Christian acknowledged the problem and made a note of it at the time, but nothing has been done to change it (yet). -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information. 127 Public Square, Cleveland, OH 44114 If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to mailto:dnereque...@key.com with 'No Promotional E-mails' in the SUBJECT line. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
I got that too Tom, and the link in the email fails for me as well. MA >Did I miss this in the discussion? I got this from srdonotreply this >morning: >'We would like to inform you of an important change in opening and >managing service requests with IBM for Passport Advantage and Passport >Advantage Express products. Details of the change can be found at ..." >HTTP 404. >I'll send it to my home email and see if it is something local but I doubt >it. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
Same result here. It's nice to know that when IBM finally rolls out the big guns, they can still hit their own foot. . . JO.Skip Robinson SCE Infrastructure Technology Services Electric Dragon Team Paddler SHARE MVS Program Co-Manager 626-302-7535 Office 323-715-0595 Mobile jo.skip.robin...@sce.com From: Tom Ambros To: IBM-MAIN@bama.ua.edu Date: 05/17/2012 08:13 AM Subject: Re: Servicelink, ETR and SR Sent by:IBM Mainframe Discussion List Did I miss this in the discussion? I got this from srdonotreply this morning: 'We would like to inform you of an important change in opening and managing service requests with IBM for Passport Advantage and Passport Advantage Express products. Details of the change can be found at ..." HTTP 404. I'll send it to my home email and see if it is something local but I doubt it. Thomas Ambros Operating Systems and Connectivity Engineering 518-436-6433 From: Mary Anne Matyaz To: IBM-MAIN@bama.ua.edu Date: 05/17/2012 10:39 Subject: Re: Servicelink, ETR and SR Sent by:IBM Mainframe Discussion List There might be another ramification. It seems that all of the docview's that come on a google now, the links are broken. For example, if you google IBM DOCVIEW, the hits that show up, similar to this: http://www-01.ibm.com/support/docview.wss?uid=swg21433581 get 404's. Another example, google PM60958. Even if you search for PM60958 from the IBM website, it brings up the broken link. :( I'm assuming the crawlers will update this stuff at some point, hopefully. I don't know if it's related to the SR change, I would think it would have had more to do with SIS than ETR, but it is pretty coincidental. Mary Anne On 5/16/2012 3:46 AM, Barbara Nitz wrote: > Given that IBM took away ETR yesterday and has by now forced SR upon the mainframe world - do Americans coming from servicelink also have to login again to get to their ETRs??? Or is this 'privilege' reserved for EMEA? > > Until ETR was taken away (yesterday morning our time) no extra login from Servicelink was required, SR was reachable using the normal servicelink login. I consider this an error and have opened a ticket. I complained about this behavior during a closed meeting with Christian Gilmore and other IBMers at SHARE in Orlando back in February. Christian acknowledged the problem and made a note of it at the time, but nothing has been done to change it (yet). -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
Did I miss this in the discussion? I got this from srdonotreply this morning: 'We would like to inform you of an important change in opening and managing service requests with IBM for Passport Advantage and Passport Advantage Express products. Details of the change can be found at ..." HTTP 404. I'll send it to my home email and see if it is something local but I doubt it. Thomas Ambros Operating Systems and Connectivity Engineering 518-436-6433 From: Mary Anne Matyaz To: IBM-MAIN@bama.ua.edu Date: 05/17/2012 10:39 Subject:Re: Servicelink, ETR and SR Sent by:IBM Mainframe Discussion List There might be another ramification. It seems that all of the docview's that come on a google now, the links are broken. For example, if you google IBM DOCVIEW, the hits that show up, similar to this: http://www-01.ibm.com/support/docview.wss?uid=swg21433581 get 404's. Another example, google PM60958. Even if you search for PM60958 from the IBM website, it brings up the broken link. :( I'm assuming the crawlers will update this stuff at some point, hopefully. I don't know if it's related to the SR change, I would think it would have had more to do with SIS than ETR, but it is pretty coincidental. Mary Anne On 5/16/2012 3:46 AM, Barbara Nitz wrote: > Given that IBM took away ETR yesterday and has by now forced SR upon the mainframe world - do Americans coming from servicelink also have to login again to get to their ETRs??? Or is this 'privilege' reserved for EMEA? > > Until ETR was taken away (yesterday morning our time) no extra login from Servicelink was required, SR was reachable using the normal servicelink login. I consider this an error and have opened a ticket. I complained about this behavior during a closed meeting with Christian Gilmore and other IBMers at SHARE in Orlando back in February. Christian acknowledged the problem and made a note of it at the time, but nothing has been done to change it (yet). -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information. 127 Public Square, Cleveland, OH 44114 If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to mailto:dnereque...@key.com with 'No Promotional E-mails' in the SUBJECT line. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
There might be another ramification. It seems that all of the docview's that come on a google now, the links are broken. For example, if you google IBM DOCVIEW, the hits that show up, similar to this: http://www-01.ibm.com/support/docview.wss?uid=swg21433581 get 404's. Another example, google PM60958. Even if you search for PM60958 from the IBM website, it brings up the broken link. :( I'm assuming the crawlers will update this stuff at some point, hopefully. I don't know if it's related to the SR change, I would think it would have had more to do with SIS than ETR, but it is pretty coincidental. Mary Anne On 5/16/2012 3:46 AM, Barbara Nitz wrote: > Given that IBM took away ETR yesterday and has by now forced SR upon the > mainframe world - do Americans coming from servicelink also have to login > again to get to their ETRs??? Or is this 'privilege' reserved for EMEA? > > Until ETR was taken away (yesterday morning our time) no extra login from > Servicelink was required, SR was reachable using the normal servicelink > login. I consider this an error and have opened a ticket. I complained about this behavior during a closed meeting with Christian Gilmore and other IBMers at SHARE in Orlando back in February. Christian acknowledged the problem and made a note of it at the time, but nothing has been done to change it (yet). -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
Same for us in Tampa... --- Rich Sandford DB2 Systems Database Administrator System Engineering, Infrastructure Services HealthPlanServices Inc. Tampa, FL 33607-1704 (813) 289-1000 ext. 2931 (800) 237-7767 ext. 2931 -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
On 5/16/2012 3:46 AM, Barbara Nitz wrote: Given that IBM took away ETR yesterday and has by now forced SR upon the mainframe world - do Americans coming from servicelink also have to login again to get to their ETRs??? Or is this 'privilege' reserved for EMEA? Until ETR was taken away (yesterday morning our time) no extra login from Servicelink was required, SR was reachable using the normal servicelink login. I consider this an error and have opened a ticket. I complained about this behavior during a closed meeting with Christian Gilmore and other IBMers at SHARE in Orlando back in February. Christian acknowledged the problem and made a note of it at the time, but nothing has been done to change it (yet). -- Edward E Jaffe Phoenix Software International, Inc 831 Parkview Drive North El Segundo, CA 90245 310-338-0400 x318 edja...@phoenixsoftware.com http://www.phoenixsoftware.com/ -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
This morning we had to start signing into "IBM Service Request (SR)".. I opened ticket with IBM. This was their response: We and Level 2 already aware about this issue the we need to login twice when going to use Service Request. Level 2 has already started working on this hope this will be resolved soon. John Eatherly -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
I've been using SR exclusively for some time. Until now, if I selected the SR option on the ServiceLink main menu, I would be taken straight to the SR main page. I just now discovered the new behavior described. I also see this. If it was there before, I didn't notice. "You must sign into this application, even if you have already signed into IBM on the masthead." . . JO.Skip Robinson SCE Infrastructure Technology Services Electric Dragon Team Paddler SHARE MVS Program Co-Manager 626-302-7535 Office 323-715-0595 Mobile jo.skip.robin...@sce.com From: "Wissink, Brad [ITSYS]" To: IBM-MAIN@bama.ua.edu Date: 05/16/2012 07:01 AM Subject: Re: Servicelink, ETR and SR Sent by:IBM Mainframe Discussion List I have to login in again to get to SR. Brad Wissink Information Technology Services Iowa State University 515-294-3088 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Barbara Nitz Sent: Wednesday, May 16, 2012 5:47 AM To: IBM-MAIN@bama.ua.edu Subject: Servicelink, ETR and SR Given that IBM took away ETR yesterday and has by now forced SR upon the mainframe world - do Americans coming from servicelink also have to login again to get to their ETRs??? Or is this 'privilege' reserved for EMEA? Until ETR was taken away (yesterday morning our time) no extra login from Servicelink was required, SR was reachable using the normal servicelink login. I consider this an error and have opened a ticket. Barbara Nitz -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
I have to login in again to get to SR. Brad Wissink Information Technology Services Iowa State University 515-294-3088 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Barbara Nitz Sent: Wednesday, May 16, 2012 5:47 AM To: IBM-MAIN@bama.ua.edu Subject: Servicelink, ETR and SR Given that IBM took away ETR yesterday and has by now forced SR upon the mainframe world - do Americans coming from servicelink also have to login again to get to their ETRs??? Or is this 'privilege' reserved for EMEA? Until ETR was taken away (yesterday morning our time) no extra login from Servicelink was required, SR was reachable using the normal servicelink login. I consider this an error and have opened a ticket. Barbara Nitz -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
Re: Servicelink, ETR and SR
Same here (US based). -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Barbara Nitz Sent: Wednesday, May 16, 2012 6:47 AM To: IBM-MAIN@bama.ua.edu Subject: Servicelink, ETR and SR Given that IBM took away ETR yesterday and has by now forced SR upon the mainframe world - do Americans coming from servicelink also have to login again to get to their ETRs??? Or is this 'privilege' reserved for EMEA? Until ETR was taken away (yesterday morning our time) no extra login from Servicelink was required, SR was reachable using the normal servicelink login. I consider this an error and have opened a ticket. Barbara Nitz -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
