Help Desk/Trouble Ticket software
We are looking for new helpdesk/trouble ticket software. We'd like to be able to plugin to MS SQL, auto create/update tickets via email submission and also via web interface. Allowing users to view the status of a ticket would be a plus as well. It doesn't need to have all the bells and whistles, but customizable would be nice. I've looked at a few but haven't really been too impressed so I'm turning to the collective experience of the group. Any recommendations and feedback are greatly appreciated. Thanks, Neil ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Help Desk/Trouble Ticket software
We use HelpStar here and it seems to do a pretty good job. http://www.helpstar.com/ From: Neil Standley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 10:47 AM To: NT System Admin Issues Subject: Help Desk/Trouble Ticket software We are looking for new helpdesk/trouble ticket software. We'd like to be able to plugin to MS SQL, auto create/update tickets via email submission and also via web interface. Allowing users to view the status of a ticket would be a plus as well. It doesn't need to have all the bells and whistles, but customizable would be nice. I've looked at a few but haven't really been too impressed so I'm turning to the collective experience of the group. Any recommendations and feedback are greatly appreciated. Thanks, Neil MISSION STATEMENT: The MISSION of THE SCHUMACHER GROUP is to provide continuously improving quality health care to all patients in a cost effective manner and to maintain the highest ethical standards by upholding the patients' rights and treating them with dignity and respect. CONFIDENTIALITY NOTICE This e-mail transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Help Desk/Trouble Ticket software
I've always recommended Web+Center from www.inet-sciences.com. Roger Wright From: Neil Standley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 11:47 AM To: NT System Admin Issues Subject: Help Desk/Trouble Ticket software We are looking for new helpdesk/trouble ticket software. We'd like to be able to plugin to MS SQL, auto create/update tickets via email submission and also via web interface. Allowing users to view the status of a ticket would be a plus as well. It doesn't need to have all the bells and whistles, but customizable would be nice. I've looked at a few but haven't really been too impressed so I'm turning to the collective experience of the group. Any recommendations and feedback are greatly appreciated. Thanks, Neil ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Help Desk/Trouble Ticket software
We use HelpStar also Can update tickets via email, has a web interface, as well as client software for the support staff if needed. Our HR dept. also uses it to notify us of new hires/terminations so we know immediately what is going on, and child requests are automatically created and sent to specific queues to be processed. It's pretty powerful, honestly. cb From: Domingue, Jamie [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 10:50 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software We use HelpStar here and it seems to do a pretty good job. http://www.helpstar.com/ From: Neil Standley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 10:47 AM To: NT System Admin Issues Subject: Help Desk/Trouble Ticket software We are looking for new helpdesk/trouble ticket software. We'd like to be able to plugin to MS SQL, auto create/update tickets via email submission and also via web interface. Allowing users to view the status of a ticket would be a plus as well. It doesn't need to have all the bells and whistles, but customizable would be nice. I've looked at a few but haven't really been too impressed so I'm turning to the collective experience of the group. Any recommendations and feedback are greatly appreciated. Thanks, Neil MISSION STATEMENT: The MISSION of THE SCHUMACHER GROUP is to provide continuously improving quality health care to all patients in a cost effective manner and to maintain the highest ethical standards by upholding the patients' rights and treating them with dignity and respect. CONFIDENTIALITY NOTICE This e-mail transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Help Desk/Trouble Ticket software
HelpStar looks nice, loads of features. Any idea how much they want for it? Thanks, Neil From: Christopher Boggs [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 9:04 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software We use HelpStar also…. Can update tickets via email, has a web interface, as well as client software for the support staff if needed. Our HR dept. also uses it to notify us of new hires/terminations so we know immediately what is going on, and child requests are automatically created and sent to specific queues to be processed. It’s pretty powerful, honestly. cb From: Domingue, Jamie [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 10:50 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software We use HelpStar here and it seems to do a pretty good job. http://www.helpstar.com/ From: Neil Standley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 10:47 AM To: NT System Admin Issues Subject: Help Desk/Trouble Ticket software We are looking for new helpdesk/trouble ticket software. We’d like to be able to plugin to MS SQL, auto create/update tickets via email submission and also via web interface. Allowing users to view the status of a ticket would be a plus as well. It doesn’t need to have all the bells and whistles, but customizable would be nice. I’ve looked at a few but haven’t really been too impressed so I’m turning to the collective experience of the group. Any recommendations and feedback are greatly appreciated. Thanks, Neil MISSION STATEMENT: The MISSION of THE SCHUMACHER GROUP is to provide continuously improving quality health care to all patients in a cost effective manner and to maintain the highest ethical standards by upholding the patients' rights and treating them with dignity and respect. CONFIDENTIALITY NOTICE This e-mail transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
Re: Help Desk/Trouble Ticket software
If you're more like me, and want a more customizable/open source solution, I use Bugzilla. The new versions include the ability to open/modify/close requests via email, and it's very customizable. I have the request entry page (normally for entering bugs in software development) setup to make it easy for my teachers to enter requests. It ties into Active Directory via LDAP as well. I would NOT recommend it if you're not comfortable with the Unix command line. --Matt Ross - Original Message - From: Neil Standley [mailto:[EMAIL PROTECTED] To: NT System Admin Issues [mailto:[EMAIL PROTECTED] Sent: Wed, 07 May 2008 08:46:45 -0700 Subject: Help Desk/Trouble Ticket software We are looking for new helpdesk/trouble ticket software. We'd like to be able to plugin to MS SQL, auto create/update tickets via email submission and also via web interface. Allowing users to view the status of a ticket would be a plus as well. It doesn't need to have all the bells and whistles, but customizable would be nice. I've looked at a few but haven't really been too impressed so I'm turning to the collective experience of the group. Any recommendations and feedback are greatly appreciated. Thanks, Neil ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Help Desk/Trouble Ticket software
Don't remember exactly, I wasn't involved in the decision to purchase it... It's not cheap, by any means though - and you have to license each Support Rep if I remember correctly. From: Neil Standley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 11:16 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software HelpStar looks nice, loads of features. Any idea how much they want for it? Thanks, Neil From: Christopher Boggs [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 9:04 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software We use HelpStar also Can update tickets via email, has a web interface, as well as client software for the support staff if needed. Our HR dept. also uses it to notify us of new hires/terminations so we know immediately what is going on, and child requests are automatically created and sent to specific queues to be processed. It's pretty powerful, honestly. cb From: Domingue, Jamie [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 10:50 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software We use HelpStar here and it seems to do a pretty good job. http://www.helpstar.com/ From: Neil Standley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 10:47 AM To: NT System Admin Issues Subject: Help Desk/Trouble Ticket software We are looking for new helpdesk/trouble ticket software. We'd like to be able to plugin to MS SQL, auto create/update tickets via email submission and also via web interface. Allowing users to view the status of a ticket would be a plus as well. It doesn't need to have all the bells and whistles, but customizable would be nice. I've looked at a few but haven't really been too impressed so I'm turning to the collective experience of the group. Any recommendations and feedback are greatly appreciated. Thanks, Neil MISSION STATEMENT: The MISSION of THE SCHUMACHER GROUP is to provide continuously improving quality health care to all patients in a cost effective manner and to maintain the highest ethical standards by upholding the patients' rights and treating them with dignity and respect. CONFIDENTIALITY NOTICE This e-mail transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Help Desk/Trouble Ticket software
Thanks, sounds like it may be outside of our budget. I looked at Web+Center, for 10 users it runs $5K so I’m going to guess HelpStar is probably in the same ballpark given their capabilities. Thanks, Neil From: Christopher Boggs [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 9:50 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software Don’t remember exactly, I wasn’t involved in the decision to purchase it… It’s not cheap, by any means though – and you have to license each Support Rep if I remember correctly. From: Neil Standley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 11:16 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software HelpStar looks nice, loads of features. Any idea how much they want for it? Thanks, Neil From: Christopher Boggs [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 9:04 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software We use HelpStar also…. Can update tickets via email, has a web interface, as well as client software for the support staff if needed. Our HR dept. also uses it to notify us of new hires/terminations so we know immediately what is going on, and child requests are automatically created and sent to specific queues to be processed. It’s pretty powerful, honestly. cb From: Domingue, Jamie [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 10:50 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software We use HelpStar here and it seems to do a pretty good job. http://www.helpstar.com/ From: Neil Standley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 10:47 AM To: NT System Admin Issues Subject: Help Desk/Trouble Ticket software We are looking for new helpdesk/trouble ticket software. We’d like to be able to plugin to MS SQL, auto create/update tickets via email submission and also via web interface. Allowing users to view the status of a ticket would be a plus as well. It doesn’t need to have all the bells and whistles, but customizable would be nice. I’ve looked at a few but haven’t really been too impressed so I’m turning to the collective experience of the group. Any recommendations and feedback are greatly appreciated. Thanks, Neil MISSION STATEMENT: The MISSION of THE SCHUMACHER GROUP is to provide continuously improving quality health care to all patients in a cost effective manner and to maintain the highest ethical standards by upholding the patients' rights and treating them with dignity and respect. CONFIDENTIALITY NOTICE This e-mail transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
Re: Help Desk/Trouble Ticket software
I would love a help desk software that is based on email. Don't get me wrong I want the database backend to keep track of everything but why do I have to leave email to look at a ticket then respond to it within the ticketing web/client interface. Can I just get the ticket via email and reply to it via email and have the ticketing system keep track of it. Say every email back and forth between me and the customer is CCed to the ticketing system. Anybody know of a system like that? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
Re: Help Desk/Trouble Ticket software
I think Heat has something along those lines. But be ready to pay for it. On Wed, May 7, 2008 at 11:58 AM, Tigran K [EMAIL PROTECTED] wrote: I would love a help desk software that is based on email. Don't get me wrong I want the database backend to keep track of everything but why do I have to leave email to look at a ticket then respond to it within the ticketing web/client interface. Can I just get the ticket via email and reply to it via email and have the ticketing system keep track of it. Say every email back and forth between me and the customer is CCed to the ticketing system. Anybody know of a system like that? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ -- Sherry Abercrombie Any sufficiently advanced technology is indistinguishable from magic. Arthur C. Clarke ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Help Desk/Trouble Ticket software
Helpstar does exactly that. It processes the mail coming to the helstar address and the parses the ticket # out of the subject, and adds the body of the text to the ticket in the database. So you can pretty much immediately see it in the web interface, etc... all you have to do is reply to the ticket update. I think you have to start the ticket at the web interface though, but any updates can be done via email. cb -Original Message- From: Tigran K [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 11:59 AM To: NT System Admin Issues Subject: Re: Help Desk/Trouble Ticket software I would love a help desk software that is based on email. Don't get me wrong I want the database backend to keep track of everything but why do I have to leave email to look at a ticket then respond to it within the ticketing web/client interface. Can I just get the ticket via email and reply to it via email and have the ticketing system keep track of it. Say every email back and forth between me and the customer is CCed to the ticketing system. Anybody know of a system like that? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
Re: Help Desk/Trouble Ticket software
Those of you using the Web+Center will is install in a VM and does it need access to AD to work? Jon On Wed, May 7, 2008 at 1:13 PM, Christopher Boggs [EMAIL PROTECTED] wrote: Helpstar does exactly that. It processes the mail coming to the helstar address and the parses the ticket # out of the subject, and adds the body of the text to the ticket in the database. So you can pretty much immediately see it in the web interface, etc... all you have to do is reply to the ticket update. I think you have to start the ticket at the web interface though, but any updates can be done via email. cb -Original Message- From: Tigran K [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 11:59 AM To: NT System Admin Issues Subject: Re: Help Desk/Trouble Ticket software I would love a help desk software that is based on email. Don't get me wrong I want the database backend to keep track of everything but why do I have to leave email to look at a ticket then respond to it within the ticketing web/client interface. Can I just get the ticket via email and reply to it via email and have the ticketing system keep track of it. Say every email back and forth between me and the customer is CCed to the ticketing system. Anybody know of a system like that? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Help Desk/Trouble Ticket software
Spiceworks Just starting to use the help desk part and it's working good so far. -Original Message- From: Tigran K [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 11:59 AM To: NT System Admin Issues Subject: Re: Help Desk/Trouble Ticket software I would love a help desk software that is based on email. Don't get me wrong I want the database backend to keep track of everything but why do I have to leave email to look at a ticket then respond to it within the ticketing web/client interface. Can I just get the ticket via email and reply to it via email and have the ticketing system keep track of it. Say every email back and forth between me and the customer is CCed to the ticketing system. Anybody know of a system like that? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
Re: Help Desk/Trouble Ticket software
Take a look at Request Tracker (RT) from Best Practical. It's open source, extremely mature, and well supported. http://bestpractical.com/rt/ The one downside? It installs on *nix (including OSX) but not Windows, though clients can be any platform with a browser and an email client. Kurt On Wed, May 7, 2008 at 8:46 AM, Neil Standley [EMAIL PROTECTED] wrote: We are looking for new helpdesk/trouble ticket software. We'd like to be able to plugin to MS SQL, auto create/update tickets via email submission and also via web interface. Allowing users to view the status of a ticket would be a plus as well. It doesn't need to have all the bells and whistles, but customizable would be nice. I've looked at a few but haven't really been too impressed so I'm turning to the collective experience of the group. Any recommendations and feedback are greatly appreciated. Thanks, Neil ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Help Desk/Trouble Ticket software
Take a look at http://www.helpconnection.net It doesn't exactly what you are looking for, plus it has a KB and MS-SQL Backend. Regards, Jim -Original Message- From: Tigran K [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 9:59 AM To: ML: NT System Admin Issues Subject: Re: Help Desk/Trouble Ticket software I would love a help desk software that is based on email. Don't get me wrong I want the database backend to keep track of everything but why do I have to leave email to look at a ticket then respond to it within the ticketing web/client interface. Can I just get the ticket via email and reply to it via email and have the ticketing system keep track of it. Say every email back and forth between me and the customer is CCed to the ticketing system. Anybody know of a system like that? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Help Desk/Trouble Ticket software
This one looks promising, they also have another older, less expensive version (Help Desk 6.5) but their online demos for HD 6.5 aren't working right now. Neil -Original Message- From: Axcess Internet (ML Account) [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 11:11 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software Take a look at http://www.helpconnection.net It doesn't exactly what you are looking for, plus it has a KB and MS-SQL Backend. Regards, Jim -Original Message- From: Tigran K [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 9:59 AM To: ML: NT System Admin Issues Subject: Re: Help Desk/Trouble Ticket software I would love a help desk software that is based on email. Don't get me wrong I want the database backend to keep track of everything but why do I have to leave email to look at a ticket then respond to it within the ticketing web/client interface. Can I just get the ticket via email and reply to it via email and have the ticketing system keep track of it. Say every email back and forth between me and the customer is CCed to the ticketing system. Anybody know of a system like that? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Help Desk/Trouble Ticket software
Neil: If you want to look at an online demo you can visit the parent company: http://www.expinion.net/index.asp Regards, Jim -Original Message- From: Neil Standley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 12:03 PM To: ML: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software This one looks promising, they also have another older, less expensive version (Help Desk 6.5) but their online demos for HD 6.5 aren't working right now. Neil -Original Message- From: Axcess Internet (ML Account) [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 11:11 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software Take a look at http://www.helpconnection.net It doesn't exactly what you are looking for, plus it has a KB and MS-SQL Backend. Regards, Jim -Original Message- From: Tigran K [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 9:59 AM To: ML: NT System Admin Issues Subject: Re: Help Desk/Trouble Ticket software I would love a help desk software that is based on email. Don't get me wrong I want the database backend to keep track of everything but why do I have to leave email to look at a ticket then respond to it within the ticketing web/client interface. Can I just get the ticket via email and reply to it via email and have the ticketing system keep track of it. Say every email back and forth between me and the customer is CCed to the ticketing system. Anybody know of a system like that? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Help Desk/Trouble Ticket software
Thanks, I actually submitted a ticket to them and they had it fixed in minutes! Neil -Original Message- From: Axcess Internet (ML Account) [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 12:21 PM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software Neil: If you want to look at an online demo you can visit the parent company: http://www.expinion.net/index.asp Regards, Jim -Original Message- From: Neil Standley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 12:03 PM To: ML: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software This one looks promising, they also have another older, less expensive version (Help Desk 6.5) but their online demos for HD 6.5 aren't working right now. Neil -Original Message- From: Axcess Internet (ML Account) [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 11:11 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software Take a look at http://www.helpconnection.net It doesn't exactly what you are looking for, plus it has a KB and MS-SQL Backend. Regards, Jim -Original Message- From: Tigran K [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 9:59 AM To: ML: NT System Admin Issues Subject: Re: Help Desk/Trouble Ticket software I would love a help desk software that is based on email. Don't get me wrong I want the database backend to keep track of everything but why do I have to leave email to look at a ticket then respond to it within the ticketing web/client interface. Can I just get the ticket via email and reply to it via email and have the ticketing system keep track of it. Say every email back and forth between me and the customer is CCed to the ticketing system. Anybody know of a system like that? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
