Re: Disappearing program
Phillip Partipilo wrote: Oh its amazing how many people dont hit F1 and use a program's built in help. There are times I don't know the answer and that's all I do after walking to their desk :) Usually gets a funny look on their face. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 Amazing the direction this topic went. One of the reasons I use VNC is I can restrict exactly which IP addresses (mine) the system will accept connections from. Jim ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Disappearing program
True.. but consider the average user is probably not going to understand how to request Remote Assistance. :-) Heck, *I* don't even know how to do it. At this point, once VNC is installed, all a user has to do is call me and tell me I'm having trouble with x, can you take a look? I then launch VNC Viewer, log into their desktop and see what's going on. :-) No action required on their part. :-) Not to mention it can also be used to spy on users... I've had to do that for HR at a previous employer. I had real mixed emotions on that one -Original Message- From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] Sent: Monday, April 20, 2009 8:56 PM To: NT System Admin Issues Subject: RE: Disappearing program Remote assistance :) Not as simple, but it works... -Original Message- From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Monday, April 20, 2009 1:03 PM To: NT System Admin Issues Subject: RE: Disappearing program It has one nice feature over RDP: You can see what the user is seeing without logging them off the desktop. -Original Message- From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] Sent: Friday, April 17, 2009 11:51 PM To: NT System Admin Issues Subject: RE: Disappearing program Any suggestions?? Quarantined by av? Most believe its malware... But like Done said, wtf are you using vnc for and not rdp? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.287 / Virus Database: 270.12.0/2068 - Release Date: 04/19/09 20:04:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.287 / Virus Database: 270.12.1/2071 - Release Date: 04/21/09 08:30:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Disappearing program
If I have a user on the phone I can walk the biggest ID10T I have sending me a Remote Assistance in under 60 seconds and since there's a time out on the invitation there's no issue with privacy. AND it's built in - no new versions, no other issues it just works 100% of the time. John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I,CompTIA A+, N+ -Original Message- From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 21, 2009 8:37 AM To: NT System Admin Issues Subject: RE: Disappearing program True.. but consider the average user is probably not going to understand how to request Remote Assistance. :-) Heck, *I* don't even know how to do it. At this point, once VNC is installed, all a user has to do is call me and tell me I'm having trouble with x, can you take a look? I then launch VNC Viewer, log into their desktop and see what's going on. :-) No action required on their part. :-) Not to mention it can also be used to spy on users... I've had to do that for HR at a previous employer. I had real mixed emotions on that one -Original Message- From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] Sent: Monday, April 20, 2009 8:56 PM To: NT System Admin Issues Subject: RE: Disappearing program Remote assistance :) Not as simple, but it works... -Original Message- From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Monday, April 20, 2009 1:03 PM To: NT System Admin Issues Subject: RE: Disappearing program It has one nice feature over RDP: You can see what the user is seeing without logging them off the desktop. -Original Message- From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] Sent: Friday, April 17, 2009 11:51 PM To: NT System Admin Issues Subject: RE: Disappearing program Any suggestions?? Quarantined by av? Most believe its malware... But like Done said, wtf are you using vnc for and not rdp? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.287 / Virus Database: 270.12.0/2068 - Release Date: 04/19/09 20:04:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.287 / Virus Database: 270.12.1/2071 - Release Date: 04/21/09 08:30:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. Any review, transmission, dissemination, or other use of, and taking any action in reliance upon this information by persons or entities other than the intended recipient without the express written consent of the sender are prohibited. This information may be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and other Federal and Florida laws. Improper or unauthorized use or disclosure of this information could result in civil and/or criminal penalties. Consider the environment. Please don't print this e-mail unless you really need to. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Disappearing program
We use remote assistance on a regular basis internally, but only do it as you describe with VNC, they call us and we initiate the connection. They have to click one dialog button to ok the connection, and another if we need remote control of the machine, but I consider that a benefit, we don't have the option of spying on employees with our normal support tools, nor concerns from them that we might be doing that. Been awhile, but was all quite easy to set up through group policy, we just drop employees who we authorize to offer remote assistance into a security group and give them a shortcut for the command to launch it. Dennis ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Disappearing program
VNC to remote control desktops fine, but not servers. Create an MMC console with all of the servers and just remote into them as needed. On Fri, Apr 17, 2009 at 6:47 PM, James Edwards jedwa...@mail.sdsu.eduwrote: I use VNC to control my servers. Today I went to update them. I updated one of them and all went well. Then I updated the next server. When I restarted I went to launch the VNC and the desktop shortcut AND the program in Program Files disappeared. I reinstalled VNC and the same thing happened. Running Vista Ultimate, Real VNC to Server 2003. Any suggestions?? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Disappearing program
Royal TS is better (or it was, I hear the new version is pants). Just connect everyone up to a shared document on the network, ideal! 2009/4/21 MarvinC marv...@gmail.com VNC to remote control desktops fine, but not servers. Create an MMC console with all of the servers and just remote into them as needed. On Fri, Apr 17, 2009 at 6:47 PM, James Edwards jedwa...@mail.sdsu.eduwrote: I use VNC to control my servers. Today I went to update them. I updated one of them and all went well. Then I updated the next server. When I restarted I went to launch the VNC and the desktop shortcut AND the program in Program Files disappeared. I reinstalled VNC and the same thing happened. Running Vista Ultimate, Real VNC to Server 2003. Any suggestions?? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Disappearing program
On Tue, Apr 21, 2009 at 8:55 AM, John Cook john.c...@pfsf.org wrote: If I have a user on the phone I can walk the biggest ID10T I have sending me a Remote Assistance in under 60 seconds ... *snort* I'll call you the next time the company founder's widow calls me up from her place in Florida. We spent 10 minutes trying to walk her through the process before we gave up. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Disappearing program
Have you tried Citrix GoToAssist Express? Basically they just need to go to a webpage, type in their name and a 9 digit number you can read to them over the phone. -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, April 21, 2009 8:57 AM To: NT System Admin Issues Subject: Re: Disappearing program On Tue, Apr 21, 2009 at 8:55 AM, John Cook john.c...@pfsf.org wrote: If I have a user on the phone I can walk the biggest ID10T I have sending me a Remote Assistance in under 60 seconds ... *snort* I'll call you the next time the company founder's widow calls me up from her place in Florida. We spent 10 minutes trying to walk her through the process before we gave up. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Disappearing program
+1 on this type of user. I had one call a few years ago that along these lines: ID10T: My machine isn't booting right, there's some message on the screen Me: What does it say? ID10T: I don't know Me: Does it say 'error accessing device' or just a bunch or garbled letters or something? ID10T: I don't know what it says, I just need you to come look After another minute I still could not get this user to read what was on the screen, even character by character and ended up walking to her desk. On the screen: Invalid system disk because there was a floppy in the floppy drive and BIOS was set to try boot from that first...ejecting the floppy of course fixed everything. FORGET trying to explain anything complex like there are some underlined words, click on that... Build something idiot proof and God will build a better idiot. David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, April 21, 2009 8:57 AM To: NT System Admin Issues Subject: Re: Disappearing program On Tue, Apr 21, 2009 at 8:55 AM, John Cook john.c...@pfsf.org wrote: If I have a user on the phone I can walk the biggest ID10T I have sending me a Remote Assistance in under 60 seconds ... *snort* I'll call you the next time the company founder's widow calls me up from her place in Florida. We spent 10 minutes trying to walk her through the process before we gave up. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Disappearing program
Call away, my rates are reasonable and I have loads of patience when billing by the hour ;-) John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I,CompTIA A+, N+ -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, April 21, 2009 11:57 AM To: NT System Admin Issues Subject: Re: Disappearing program On Tue, Apr 21, 2009 at 8:55 AM, John Cook john.c...@pfsf.org wrote: If I have a user on the phone I can walk the biggest ID10T I have sending me a Remote Assistance in under 60 seconds ... *snort* I'll call you the next time the company founder's widow calls me up from her place in Florida. We spent 10 minutes trying to walk her through the process before we gave up. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. Any review, transmission, dissemination, or other use of, and taking any action in reliance upon this information by persons or entities other than the intended recipient without the express written consent of the sender are prohibited. This information may be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and other Federal and Florida laws. Improper or unauthorized use or disclosure of this information could result in civil and/or criminal penalties. Consider the environment. Please don't print this e-mail unless you really need to. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Disappearing program
He does not have to build any better ones we have more than enough now. I find the the other name for an Idiot is boss. Of course I got lucky and mine actually has brains and uses his too bad the rest of his group has yet to find theirs. jon On Tue, Apr 21, 2009 at 12:37 PM, David Lum david@nwea.org wrote: +1 on this type of user. I had one call a few years ago that along these lines: ID10T: My machine isn't booting right, there's some message on the screen Me: What does it say? ID10T: I don't know Me: Does it say 'error accessing device' or just a bunch or garbled letters or something? ID10T: I don't know what it says, I just need you to come look After another minute I still could not get this user to read what was on the screen, even character by character and ended up walking to her desk. On the screen: ”Invalid system disk” because there was a floppy in the floppy drive and BIOS was set to try boot from that first…ejecting the floppy of course fixed everything. FORGET trying to explain anything complex like “there are some underlined words, click on that…” Build something idiot proof and God will build a better idiot. *David Lum** **// *SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 *// *(Cell) 503.267.9764 -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com mailvor...@gmail.com] Sent: Tuesday, April 21, 2009 8:57 AM To: NT System Admin Issues Subject: Re: Disappearing program On Tue, Apr 21, 2009 at 8:55 AM, John Cook john.c...@pfsf.org wrote: If I have a user on the phone I can walk the biggest ID10T I have sending me a Remote Assistance in under 60 seconds ... *snort* I'll call you the next time the company founder's widow calls me up from her place in Florida. We spent 10 minutes trying to walk her through the process before we gave up. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Disappearing program
+1 on the Build something idiot proof and God will build a better idiot. I swear. some of my users are just like that. Then again, some of them are very technical and can understand exactly what you want them to do. John-AldrichTile-Tools From: David Lum [mailto:david@nwea.org] Sent: Tuesday, April 21, 2009 12:37 PM To: NT System Admin Issues Subject: RE: Disappearing program +1 on this type of user. I had one call a few years ago that along these lines: ID10T: My machine isn't booting right, there's some message on the screen Me: What does it say? ID10T: I don't know Me: Does it say 'error accessing device' or just a bunch or garbled letters or something? ID10T: I don't know what it says, I just need you to come look After another minute I still could not get this user to read what was on the screen, even character by character and ended up walking to her desk. On the screen: Invalid system disk because there was a floppy in the floppy drive and BIOS was set to try boot from that first.ejecting the floppy of course fixed everything. FORGET trying to explain anything complex like there are some underlined words, click on that. Build something idiot proof and God will build a better idiot. David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, April 21, 2009 8:57 AM To: NT System Admin Issues Subject: Re: Disappearing program On Tue, Apr 21, 2009 at 8:55 AM, John Cook john.c...@pfsf.org wrote: If I have a user on the phone I can walk the biggest ID10T I have sending me a Remote Assistance in under 60 seconds ... *snort* I'll call you the next time the company founder's widow calls me up from her place in Florida. We spent 10 minutes trying to walk her through the process before we gave up. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.287 / Virus Database: 270.12.1/2071 - Release Date: 04/21/09 08:30:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
RE: Disappearing program
+1 on the Boss comment. My boss is almost as geeky as I am. fortunately for me, he needs all his memory space for carpet manufacturing stuff, or I might not have a job. J John-AldrichTile-Tools From: Jon Harris [mailto:jk.har...@gmail.com] Sent: Tuesday, April 21, 2009 1:02 PM To: NT System Admin Issues Subject: Re: Disappearing program He does not have to build any better ones we have more than enough now. I find the the other name for an Idiot is boss. Of course I got lucky and mine actually has brains and uses his too bad the rest of his group has yet to find theirs. jon On Tue, Apr 21, 2009 at 12:37 PM, David Lum david@nwea.org wrote: +1 on this type of user. I had one call a few years ago that along these lines: ID10T: My machine isn't booting right, there's some message on the screen Me: What does it say? ID10T: I don't know Me: Does it say 'error accessing device' or just a bunch or garbled letters or something? ID10T: I don't know what it says, I just need you to come look After another minute I still could not get this user to read what was on the screen, even character by character and ended up walking to her desk. On the screen: Invalid system disk because there was a floppy in the floppy drive and BIOS was set to try boot from that first.ejecting the floppy of course fixed everything. FORGET trying to explain anything complex like there are some underlined words, click on that. Build something idiot proof and God will build a better idiot. David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, April 21, 2009 8:57 AM To: NT System Admin Issues Subject: Re: Disappearing program On Tue, Apr 21, 2009 at 8:55 AM, John Cook john.c...@pfsf.org wrote: If I have a user on the phone I can walk the biggest ID10T I have sending me a Remote Assistance in under 60 seconds ... *snort* I'll call you the next time the company founder's widow calls me up from her place in Florida. We spent 10 minutes trying to walk her through the process before we gave up. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.287 / Virus Database: 270.12.1/2071 - Release Date: 04/21/09 08:30:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
RE: Disappearing program
I just have to walk across the hall when my Boss has one of those moments and tell him either move over or hit F1. John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I,CompTIA A+, N+ From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 21, 2009 1:05 PM To: NT System Admin Issues Subject: RE: Disappearing program +1 on the Boss comment. My boss is almost as geeky as I am... fortunately for me, he needs all his memory space for carpet manufacturing stuff, or I might not have a job. :) [cid:image001.jpg@01C9C282.724E2230][cid:image002@01c9c282.724e2230] From: Jon Harris [mailto:jk.har...@gmail.com] Sent: Tuesday, April 21, 2009 1:02 PM To: NT System Admin Issues Subject: Re: Disappearing program He does not have to build any better ones we have more than enough now. I find the the other name for an Idiot is boss. Of course I got lucky and mine actually has brains and uses his too bad the rest of his group has yet to find theirs. jon On Tue, Apr 21, 2009 at 12:37 PM, David Lum david@nwea.orgmailto:david@nwea.org wrote: +1 on this type of user. I had one call a few years ago that along these lines: ID10T: My machine isn't booting right, there's some message on the screen Me: What does it say? ID10T: I don't know Me: Does it say 'error accessing device' or just a bunch or garbled letters or something? ID10T: I don't know what it says, I just need you to come look After another minute I still could not get this user to read what was on the screen, even character by character and ended up walking to her desk. On the screen: Invalid system disk because there was a floppy in the floppy drive and BIOS was set to try boot from that first...ejecting the floppy of course fixed everything. FORGET trying to explain anything complex like there are some underlined words, click on that... Build something idiot proof and God will build a better idiot. David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, April 21, 2009 8:57 AM To: NT System Admin Issues Subject: Re: Disappearing program On Tue, Apr 21, 2009 at 8:55 AM, John Cook john.c...@pfsf.orgmailto:john.c...@pfsf.org wrote: If I have a user on the phone I can walk the biggest ID10T I have sending me a Remote Assistance in under 60 seconds ... *snort* I'll call you the next time the company founder's widow calls me up from her place in Florida. We spent 10 minutes trying to walk her through the process before we gave up. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.287 / Virus Database: 270.12.1/2071 - Release Date: 04/21/09 08:30:00 CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. Any review, transmission, dissemination, or other use of, and taking any action in reliance upon this information by persons or entities other than the intended recipient without the express written consent of the sender are prohibited. This information may be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and other Federal and Florida laws. Improper or unauthorized use or disclosure of this information could result in civil and/or criminal penalties. Consider the environment. Please don't print this e-mail unless you really need to. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~inline: image001.jpginline: image002.jpg
RE: Disappearing program
Oh its amazing how many people dont hit F1 and use a program's built in help. There are times I don't know the answer and that's all I do after walking to their desk :) Usually gets a funny look on their face. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 _ From: John Cook [mailto:john.c...@pfsf.org] Sent: Tuesday, April 21, 2009 1:10 PM To: NT System Admin Issues Subject: RE: Disappearing program I just have to walk across the hall when my Boss has one of those moments and tell him either move over or hit F1... John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I,CompTIA A+, N+ From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 21, 2009 1:05 PM To: NT System Admin Issues Subject: RE: Disappearing program +1 on the Boss comment. My boss is almost as geeky as I am. fortunately for me, he needs all his memory space for carpet manufacturing stuff, or I might not have a job. J John-AldrichTile-Tools From: Jon Harris [mailto:jk.har...@gmail.com] Sent: Tuesday, April 21, 2009 1:02 PM To: NT System Admin Issues Subject: Re: Disappearing program He does not have to build any better ones we have more than enough now. I find the the other name for an Idiot is boss. Of course I got lucky and mine actually has brains and uses his too bad the rest of his group has yet to find theirs. jon On Tue, Apr 21, 2009 at 12:37 PM, David Lum david@nwea.org wrote: +1 on this type of user. I had one call a few years ago that along these lines: ID10T: My machine isn't booting right, there's some message on the screen Me: What does it say? ID10T: I don't know Me: Does it say 'error accessing device' or just a bunch or garbled letters or something? ID10T: I don't know what it says, I just need you to come look After another minute I still could not get this user to read what was on the screen, even character by character and ended up walking to her desk. On the screen: Invalid system disk because there was a floppy in the floppy drive and BIOS was set to try boot from that first.ejecting the floppy of course fixed everything. FORGET trying to explain anything complex like there are some underlined words, click on that. Build something idiot proof and God will build a better idiot. David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, April 21, 2009 8:57 AM To: NT System Admin Issues Subject: Re: Disappearing program On Tue, Apr 21, 2009 at 8:55 AM, John Cook john.c...@pfsf.org wrote: If I have a user on the phone I can walk the biggest ID10T I have sending me a Remote Assistance in under 60 seconds ... *snort* I'll call you the next time the company founder's widow calls me up from her place in Florida. We spent 10 minutes trying to walk her through the process before we gave up. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.287 / Virus Database: 270.12.1/2071 - Release Date: 04/21/09 08:30:00 _ CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. Any review, transmission, dissemination, or other use of, and taking any action in reliance upon this information by persons or entities other than the intended recipient without the express written consent of the sender are prohibited. This information may be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and other Federal and Florida laws. Improper or unauthorized use or disclosure of this information could result in civil and/or criminal penalties. Consider the environment. Please don't print this e-mail unless you really need to. _ If this email is spam, report it here: http://www.OnlyMyEmail.com/ReportSpam http://www.onlymyemail.com/view/?action=reportSpamId=ODEzNjQ6ODgyNDUxNzEzO nBqcEBwc25ldC5jb20%3D THIS ELECTRONIC MESSAGE AND ANY ATTACHMENTS ARE CONFIDENTIAL AND PROPRIETARY PROPERTY OF THE SENDER. THE INFORMATION IS INTENDED FOR USE BY THE ADDRESSEE ONLY. ANY OTHER INTERCEPTION, COPYING, ACCESSING, OR DISCLOSURE OF THIS MESSAGE IS PROHIBITED. IF YOU HAVE RECEIVED THIS MESSAGE IN ERROR, PLEASE IMMEDIATELY NOTIFY THE SENDER AND DELETE THIS MAIL AND ALL ATTACHMENTS. DO NOT FORWARD THIS MESSAGE WITHOUT PERMISSION OF THE SENDER. THIS ELECTRONIC MESSAGE
Re: Disappearing program
I toss in a recent update for AV as well. I suggest you check AV logs for quarantine and removals. On Fri, Apr 17, 2009 at 8:50 PM, Joseph L. Casale jcas...@activenetwerx.com wrote: Any suggestions?? Quarantined by av? Most believe its malware... But like Done said, wtf are you using vnc for and not rdp? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Disappearing program
It has one nice feature over RDP: You can see what the user is seeing without logging them off the desktop. -Original Message- From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] Sent: Friday, April 17, 2009 11:51 PM To: NT System Admin Issues Subject: RE: Disappearing program Any suggestions?? Quarantined by av? Most believe its malware... But like Done said, wtf are you using vnc for and not rdp? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.287 / Virus Database: 270.12.0/2068 - Release Date: 04/19/09 20:04:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Disappearing program
Remote assistance :) Not as simple, but it works... -Original Message- From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Monday, April 20, 2009 1:03 PM To: NT System Admin Issues Subject: RE: Disappearing program It has one nice feature over RDP: You can see what the user is seeing without logging them off the desktop. -Original Message- From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] Sent: Friday, April 17, 2009 11:51 PM To: NT System Admin Issues Subject: RE: Disappearing program Any suggestions?? Quarantined by av? Most believe its malware... But like Done said, wtf are you using vnc for and not rdp? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.287 / Virus Database: 270.12.0/2068 - Release Date: 04/19/09 20:04:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Disappearing program
Use RDP? On Fri, Apr 17, 2009 at 3:47 PM, James Edwards jedwa...@mail.sdsu.eduwrote: I use VNC to control my servers. Today I went to update them. I updated one of them and all went well. Then I updated the next server. When I restarted I went to launch the VNC and the desktop shortcut AND the program in Program Files disappeared. I reinstalled VNC and the same thing happened. Running Vista Ultimate, Real VNC to Server 2003. Any suggestions?? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Disappearing program
James Edwards wrote: Any suggestions?? I downloaded the new version of Viewer and it works. Would be interested in what was going on though as I've never seenthis before. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Disappearing program
Any suggestions?? Quarantined by av? Most believe its malware... But like Done said, wtf are you using vnc for and not rdp? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
