[osdcmy-public] Re: Support In Open Source Solution

2009-11-11 Terurut Topik red1

i know, i know... some time back i followed a friend who reaching 50 
wana collect his CPF there... bugger... we reached the govt office at 
11am .. 11.15 collect the cheque.. no time even to wait cuci mata... too 
efficient no good...


Eric Yeoh wrote:
> Red1,
>
> Give credit where credit is due mate.
>
> They are not nice people to work for, but they have a darn good
> efficient Public Sector!
>
> Eric
>   
 

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[osdcmy-public] Re: Support In Open Source Solution

2009-11-11 Terurut Topik Eric Yeoh

Red1,

Give credit where credit is due mate.

They are not nice people to work for, but they have a darn good
efficient Public Sector!

Eric

On Wed, Nov 11, 2009 at 3:57 PM, red1  wrote:
>
> Praising Kiasu Island spoils my day. Yesterday was a good day cos i
> could yell at the kuailohs of IAP.
>
> Eric Yeoh wrote:
>> Hi Nazari,
>>
>> Apologies for the frustration. As a person who did his share of
>> traveling I cannot help but at times compare our Public Sector with
>> those of other countries.
>>
>> Just look south and across the "longkang" and you will see matured
>> civil service. I was working there for a while and have dealt with
>> them, and it was a pleasure to say the least.
>>
>> As far as the local Gomen is concerned, control is the key phrase.And
>> they have an inherent distrust of anything they cannot control and
>> manipulate. So leaving it up to volunteers to run?
>>
>> At this moment I do not think they have matured to that level.
>>
>> Eric
>>
>
>
>
>
> >
>

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[osdcmy-public] Re: Support In Open Source Solution

2009-11-10 Terurut Topik red1

Praising Kiasu Island spoils my day. Yesterday was a good day cos i
could yell at the kuailohs of IAP.

Eric Yeoh wrote:
> Hi Nazari,
>
> Apologies for the frustration. As a person who did his share of
> traveling I cannot help but at times compare our Public Sector with
> those of other countries.
>
> Just look south and across the "longkang" and you will see matured
> civil service. I was working there for a while and have dealt with
> them, and it was a pleasure to say the least.
>
> As far as the local Gomen is concerned, control is the key phrase.And
> they have an inherent distrust of anything they cannot control and
> manipulate. So leaving it up to volunteers to run?
>
> At this moment I do not think they have matured to that level.
>
> Eric
>   




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[osdcmy-public] Re: Support In Open Source Solution

2009-11-10 Terurut Topik Eric Yeoh

Hi Nazari,

Apologies for the frustration. As a person who did his share of
traveling I cannot help but at times compare our Public Sector with
those of other countries.

Just look south and across the "longkang" and you will see matured
civil service. I was working there for a while and have dealt with
them, and it was a pleasure to say the least.

As far as the local Gomen is concerned, control is the key phrase.And
they have an inherent distrust of anything they cannot control and
manipulate. So leaving it up to volunteers to run?

At this moment I do not think they have matured to that level.

Eric

On Wed, Nov 11, 2009 at 1:00 PM, Nazari Mohd Hassan
 wrote:
> Hi Eric,
>
> I understand your frustration and I also agree with what you've mentioned.
>
> Forgive me if my question has been ask before. I'm new to the group. What do
> you think will happen if OSCC is taken out from MAMPU and given out to
> volunteers to manage?
>
> Thanks.
>
> محمد نازاري محمد حسن
> چيبرجاي
>
>
> On Wed, Nov 11, 2009 at 12:39 PM, Eric Yeoh  wrote:
>>
>> As Kage would say, "define competent".
>>
>> We do have competent people over here at OSCC but they are forced to
>> do slides and speeches for politicians so that they will look good and
>> forced to sit through inane and mind numbing marathon meetings!
>>
>> Sadly it seems nobody in the entire MAMPU can write a little something
>> or anything on FOSS or tech.
>>
>> The Government has tried to do something by setting up a centre. But
>> you know what? Most if not all agencies want hand holding and cuddling
>> before they will try. Spoon feeding is preferred.
>>
>> Can't they just pick it up? If they can find the most obscure music
>> video on Youtube and mp3 ringtones and porn out there on the Net, are
>> they trying to say that they cannot find info on how to manage the
>> Centos server? Bullocks! Have they even tried printing out the free as
>> in cost Centos/RHEL manuals that are available on the web?
>>
>> It goes back to the whole point of people complaining that they do not
>> have support.
>>
>> If they cannot even pick up the fracking phone and call up a vendor
>> and ask for help, then they are already beyond help. No point as they
>> say trying to whip a dead horse!
>>
>> Fact is, I am ashamed to say, many (I must stress not all!)  in the
>> civil service are just too lazy and not motivated to do anything of
>> substance. I am too anak Malaysia, but the many whining and complaints
>> from the civil service is just too hard to tahan.
>>
>> Eric
>>
>> On Mon, Nov 9, 2009 at 6:32 PM, red1  wrote:
>> >
>> > This is where we feel the government should come up with such a center
>> > run by FOSS competent ppl.
>> >
>> > Why the govt? Because no one else will do it. Not IBM, not MS, not USA,
>> > not those mostly vendor driven interests. Only NGO, non-profit interest
>> > matters here. No fast profit returns are expected for any govt funding.
>> > Problem is i dont know of any such funding.
>> >
>> > i dah baca semua borang dari Technofund sehingga MOSTI grant, semua
>> > minta business case. Tiada satu pun berikan lowering of licensing cost
>> > for rakyat case.
>> >
>> > saifuladli ismail wrote:
>> >> basically who will manage the center. I mean one stop center for OSS
>> >> problem complaints. I don't have experiences in business, I can't
>> >> advise!. Hope somebody in this group can give an opinion and advise to
>> >> solve below problems.
>> >
>> >
>> >
>> > >
>> >
>>
>>
>
>
> >
>

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[osdcmy-public] Re: Support In Open Source Solution

2009-11-10 Terurut Topik Nazari Mohd Hassan
Hi Eric,

I understand your frustration and I also agree with what you've mentioned.

Forgive me if my question has been ask before. I'm new to the group. What do
you think will happen if OSCC is taken out from MAMPU and given out to
volunteers to manage?

Thanks.

محمد نازاري محمد حسن
چيبرجاي


On Wed, Nov 11, 2009 at 12:39 PM, Eric Yeoh  wrote:

>
> As Kage would say, "define competent".
>
> We do have competent people over here at OSCC but they are forced to
> do slides and speeches for politicians so that they will look good and
> forced to sit through inane and mind numbing marathon meetings!
>
> Sadly it seems nobody in the entire MAMPU can write a little something
> or anything on FOSS or tech.
>
> The Government has tried to do something by setting up a centre. But
> you know what? Most if not all agencies want hand holding and cuddling
> before they will try. Spoon feeding is preferred.
>
> Can't they just pick it up? If they can find the most obscure music
> video on Youtube and mp3 ringtones and porn out there on the Net, are
> they trying to say that they cannot find info on how to manage the
> Centos server? Bullocks! Have they even tried printing out the free as
> in cost Centos/RHEL manuals that are available on the web?
>
> It goes back to the whole point of people complaining that they do not
> have support.
>
> If they cannot even pick up the fracking phone and call up a vendor
> and ask for help, then they are already beyond help. No point as they
> say trying to whip a dead horse!
>
> Fact is, I am ashamed to say, many (I must stress not all!)  in the
> civil service are just too lazy and not motivated to do anything of
> substance. I am too anak Malaysia, but the many whining and complaints
> from the civil service is just too hard to tahan.
>
> Eric
>
> On Mon, Nov 9, 2009 at 6:32 PM, red1  wrote:
> >
> > This is where we feel the government should come up with such a center
> > run by FOSS competent ppl.
> >
> > Why the govt? Because no one else will do it. Not IBM, not MS, not USA,
> > not those mostly vendor driven interests. Only NGO, non-profit interest
> > matters here. No fast profit returns are expected for any govt funding.
> > Problem is i dont know of any such funding.
> >
> > i dah baca semua borang dari Technofund sehingga MOSTI grant, semua
> > minta business case. Tiada satu pun berikan lowering of licensing cost
> > for rakyat case.
> >
> > saifuladli ismail wrote:
> >> basically who will manage the center. I mean one stop center for OSS
> >> problem complaints. I don't have experiences in business, I can't
> >> advise!. Hope somebody in this group can give an opinion and advise to
> >> solve below problems.
> >
> >
> >
> > >
> >
>
> >
>

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[osdcmy-public] Re: Support In Open Source Solution

2009-11-10 Terurut Topik Eric Yeoh

As Kage would say, "define competent".

We do have competent people over here at OSCC but they are forced to
do slides and speeches for politicians so that they will look good and
forced to sit through inane and mind numbing marathon meetings!

Sadly it seems nobody in the entire MAMPU can write a little something
or anything on FOSS or tech.

The Government has tried to do something by setting up a centre. But
you know what? Most if not all agencies want hand holding and cuddling
before they will try. Spoon feeding is preferred.

Can't they just pick it up? If they can find the most obscure music
video on Youtube and mp3 ringtones and porn out there on the Net, are
they trying to say that they cannot find info on how to manage the
Centos server? Bullocks! Have they even tried printing out the free as
in cost Centos/RHEL manuals that are available on the web?

It goes back to the whole point of people complaining that they do not
have support.

If they cannot even pick up the fracking phone and call up a vendor
and ask for help, then they are already beyond help. No point as they
say trying to whip a dead horse!

Fact is, I am ashamed to say, many (I must stress not all!)  in the
civil service are just too lazy and not motivated to do anything of
substance. I am too anak Malaysia, but the many whining and complaints
from the civil service is just too hard to tahan.

Eric

On Mon, Nov 9, 2009 at 6:32 PM, red1  wrote:
>
> This is where we feel the government should come up with such a center
> run by FOSS competent ppl.
>
> Why the govt? Because no one else will do it. Not IBM, not MS, not USA,
> not those mostly vendor driven interests. Only NGO, non-profit interest
> matters here. No fast profit returns are expected for any govt funding.
> Problem is i dont know of any such funding.
>
> i dah baca semua borang dari Technofund sehingga MOSTI grant, semua
> minta business case. Tiada satu pun berikan lowering of licensing cost
> for rakyat case.
>
> saifuladli ismail wrote:
>> basically who will manage the center. I mean one stop center for OSS
>> problem complaints. I don't have experiences in business, I can't
>> advise!. Hope somebody in this group can give an opinion and advise to
>> solve below problems.
>
>
>
> >
>

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[osdcmy-public] Re: Support In Open Source Solution

2009-11-09 Terurut Topik red1

This is where we feel the government should come up with such a center 
run by FOSS competent ppl.

Why the govt? Because no one else will do it. Not IBM, not MS, not USA, 
not those mostly vendor driven interests. Only NGO, non-profit interest 
matters here. No fast profit returns are expected for any govt funding. 
Problem is i dont know of any such funding.

i dah baca semua borang dari Technofund sehingga MOSTI grant, semua 
minta business case. Tiada satu pun berikan lowering of licensing cost 
for rakyat case.

saifuladli ismail wrote:
> basically who will manage the center. I mean one stop center for OSS 
> problem complaints. I don't have experiences in business, I can't 
> advise!. Hope somebody in this group can give an opinion and advise to 
> solve below problems.



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[osdcmy-public] Re: Support In Open Source Solution

2009-11-09 Terurut Topik saifuladli ismail
basically who will manage the center. I mean one stop center for OSS problem
complaints. I don't have experiences in business, I can't advise!. Hope
somebody in this group can give an opinion and advise to solve below
problems.

On Sat, Nov 7, 2009 at 10:50 AM, Harisfazillah Jamel <
linuxmalay...@gmail.com> wrote:

>
> Rasa sedih pula bila rakan dalam sebuah agensi beritahu dia perlu
> tukarkan Linux Centos yang saya pasang lama dahulu kepada Windows
> server. I will not against it because we have to acknowledge one
> thing.
>
> Im keep on hearing to people move to another software or os due to
> support issses.
>
> We dont have I single point of contact that can be a help to them.
>
> They don't care it Redhat, Novell or Canonical what they want is a
> single point of contact.
>
> Yes. We have e-marketplace OSCC MAMPU. But it still just a directory
> listing. What we need a toll number that people can talk to and get
> more information about Open Source where and who they can get help...
>
> RTFM is not working. Don't ask me to ask them to read the RTFM. We
> talking about losing market share after years of promotion due to our
> ignorance or let say it. Our egos...
>
> We keep on asking OSS users to read RTFM but its not real help to them...
>
> We need one centre or one community that willing to answer phone
> calls, email or visit sites, like any bussiness will do to keep
> customers still interest. We need marketing and sales team virtually
> in our OSS community.
>
> >
>

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[osdcmy-public] Re: Support In Open Source Solution

2009-11-08 Terurut Topik MM
bro, dont think this is support issue...thyey can always ring us for
help/guide. This is not the case of throwing towel either.  I guess this is
a matter of influences and preferences. Is it too late untuk diselamatkan???

MM

On Sat, Nov 7, 2009 at 10:50 AM, Harisfazillah Jamel <
linuxmalay...@gmail.com> wrote:

>
> Rasa sedih pula bila rakan dalam sebuah agensi beritahu dia perlu
> tukarkan Linux Centos yang saya pasang lama dahulu kepada Windows
> server. I will not against it because we have to acknowledge one
> thing.
>
> Im keep on hearing to people move to another software or os due to
> support issses.
>
> We dont have I single point of contact that can be a help to them.
>
> They don't care it Redhat, Novell or Canonical what they want is a
> single point of contact.
>
> Yes. We have e-marketplace OSCC MAMPU. But it still just a directory
> listing. What we need a toll number that people can talk to and get
> more information about Open Source where and who they can get help...
>
> RTFM is not working. Don't ask me to ask them to read the RTFM. We
> talking about losing market share after years of promotion due to our
> ignorance or let say it. Our egos...
>
> We keep on asking OSS users to read RTFM but its not real help to them...
>
> We need one centre or one community that willing to answer phone
> calls, email or visit sites, like any bussiness will do to keep
> customers still interest. We need marketing and sales team virtually
> in our OSS community.
>
> >
>

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[osdcmy-public] Re: Support In Open Source Solution

2009-11-07 Terurut Topik Hasanuddin Abu Bakar

Thanks Marcus. it's a good idea. I want to deal with audio/video live
and on demand solutions.




Hasanuddin Abu Bakar
---
Ubuntu embedded developer/tester
https://wiki.ubuntu.com/bizkut

Get FireGPG for your Firefox! http://getfiregpg.org

PGP Public Key 
http://keyserver.ubuntu.com:11371/pks/lookup?op=get&search=0xC5A1B11965D43C5C



On Sat, Nov 7, 2009 at 5:55 PM, Marcus  wrote:
> Hi Hasanuddin,
>
> You can deploy your solution on VMware on Windows Server if its linux based.
> If they ask why, you say "This is virtualization in action, fully
> supported by Windows Server"
> If its PHP based app, just load in the WAMP package on Windows, works the
> same.
>
>
> Marcus.
>
>
> Hasanuddin Abu Bakar wrote:
>
> I am completely agree with Marcus, they rather run Win Server for
> various reasons. I just deal a project from a Malaysian broadcasting
> company for a few solutions. The deal came smoothly but I got a few
> words from the sysadmin, "You must do them on Windows Server because I
> don't know Linux"... I rather choose Linux for the base because of
> hardware's drivers and sotfwares. So how do you think? any suggestion
> to deal with him?
>
>
>
>
>
>
> Hasanuddin Abu Bakar
> ---
> Ubuntu embedded developer/tester
> https://wiki.ubuntu.com/bizkut
>
> Get FireGPG for your Firefox! http://getfiregpg.org
>
> PGP Public Key
> http://keyserver.ubuntu.com:11371/pks/lookup?op=get&search=0xC5A1B11965D43C5C
>
>
>
> On Sat, Nov 7, 2009 at 1:05 PM, Marcus  wrote:
>
>
> Welcome to the other real world.
> You have to face it, for most normal  IT admins today, they have so much
> to do, they rather run Win Server of which any SI companies are able to
> support
> and of which the features are rock solid. When something screws up, its
> bound to be in the knowledge base of MSDN and fixes are already in
> Autoupdate.
> Digging forums is a complete waste of time unless its your hobby or
> personal interest in the project, at the end if someone has to pay, they
> don't really care
> if its  open source or not, after all, how many are programmers at heart
> or have time to even look at the source codes. In Windows, when you ask
> for support
> if this guy can't do it, there are thousands lining up to serve you and
> each with a low price, as an end user or Admin you get the power to choose.
>
> What is FREE initially, might not be cheaper in bottom line.
> Read :
> http://searchenterpriselinux.techtarget.com/news/article/0,289142,sid39_gci1332528,00.html
> Read the attached pdf of a study of Windows Server vs RedHat cost in
> near years running, *yeah its sounds bias, but then it always does when
> ur on the other side
>
>  From what i've seen, Linux manages to cannabalize its own similar
> corporate adoption , eg, replacing AIXs, Unix or other expensive Unix
> based systems,
> replacing Windows Server is hardly true, maybe in hosting companies and
> that is just due to costing. I have talked to several hosting companies
> in Malaysia, if SmarterMail was
> cheaper, they won't even use linux even though its free, the
> "proprietary" Smartermail outdone the linux qmail/postfix and support is
> a breeze. (no, they don't favor Exchange even
> if its becomes cheaper, qualification to manage Exchange server = high
> cost).
>
> - cheers
>
>
> Harisfazillah Jamel wrote:
>
>
> Rasa sedih pula bila rakan dalam sebuah agensi beritahu dia perlu
> tukarkan Linux Centos yang saya pasang lama dahulu kepada Windows
> server. I will not against it because we have to acknowledge one
> thing.
>
> Im keep on hearing to people move to another software or os due to
> support issses.
>
> We dont have I single point of contact that can be a help to them.
>
> They don't care it Redhat, Novell or Canonical what they want is a
> single point of contact.
>
> Yes. We have e-marketplace OSCC MAMPU. But it still just a directory
> listing. What we need a toll number that people can talk to and get
> more information about Open Source where and who they can get help...
>
> RTFM is not working. Don't ask me to ask them to read the RTFM. We
> talking about losing market share after years of promotion due to our
> ignorance or let say it. Our egos...
>
> We keep on asking OSS users to read RTFM but its not real help to them...
>
> We need one centre or one community that willing to answer phone
> calls, email or visit sites, like any bussiness will do to keep
> customers still interest. We need marketing and sales team virtually
> in our OSS community.
>
>
>
>
>
>
>
>
>
> >
>

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[osdcmy-public] Re: Support In Open Source Solution

2009-11-07 Terurut Topik Marcus





Hi Hasanuddin,

You can deploy your solution on VMware on Windows Server if its linux
based. If they ask why, you say "This is virtualization in action, fully
supported by Windows Server"
If its PHP based app, just load in the WAMP package on Windows, works
the same. 


Marcus.


Hasanuddin Abu Bakar wrote:

  I am completely agree with Marcus, they rather run Win Server for
various reasons. I just deal a project from a Malaysian broadcasting
company for a few solutions. The deal came smoothly but I got a few
words from the sysadmin, "You must do them on Windows Server because I
don't know Linux"... I rather choose Linux for the base because of
hardware's drivers and sotfwares. So how do you think? any suggestion
to deal with him?






Hasanuddin Abu Bakar
---
Ubuntu embedded developer/tester
https://wiki.ubuntu.com/bizkut

Get FireGPG for your Firefox! http://getfiregpg.org

PGP Public Key http://keyserver.ubuntu.com:11371/pks/lookup?op=get&search=0xC5A1B11965D43C5C



On Sat, Nov 7, 2009 at 1:05 PM, Marcus  wrote:
  
  
Welcome to the other real world.
You have to face it, for most normal  IT admins today, they have so much
to do, they rather run Win Server of which any SI companies are able to
support
and of which the features are rock solid. When something screws up, its
bound to be in the knowledge base of MSDN and fixes are already in
Autoupdate.
Digging forums is a complete waste of time unless its your hobby or
personal interest in the project, at the end if someone has to pay, they
don't really care
if its  open source or not, after all, how many are programmers at heart
or have time to even look at the source codes. In Windows, when you ask
for support
if this guy can't do it, there are thousands lining up to serve you and
each with a low price, as an end user or Admin you get the power to choose.

What is FREE initially, might not be cheaper in bottom line.
Read :
http://searchenterpriselinux.techtarget.com/news/article/0,289142,sid39_gci1332528,00.html
Read the attached pdf of a study of Windows Server vs RedHat cost in
near years running, *yeah its sounds bias, but then it always does when
ur on the other side

 From what i've seen, Linux manages to cannabalize its own similar
corporate adoption , eg, replacing AIXs, Unix or other expensive Unix
based systems,
replacing Windows Server is hardly true, maybe in hosting companies and
that is just due to costing. I have talked to several hosting companies
in Malaysia, if SmarterMail was
cheaper, they won't even use linux even though its free, the
"proprietary" Smartermail outdone the linux qmail/postfix and support is
a breeze. (no, they don't favor Exchange even
if its becomes cheaper, qualification to manage Exchange server = high
cost).

- cheers


Harisfazillah Jamel wrote:


  Rasa sedih pula bila rakan dalam sebuah agensi beritahu dia perlu
tukarkan Linux Centos yang saya pasang lama dahulu kepada Windows
server. I will not against it because we have to acknowledge one
thing.

Im keep on hearing to people move to another software or os due to
support issses.

We dont have I single point of contact that can be a help to them.

They don't care it Redhat, Novell or Canonical what they want is a
single point of contact.

Yes. We have e-marketplace OSCC MAMPU. But it still just a directory
listing. What we need a toll number that people can talk to and get
more information about Open Source where and who they can get help...

RTFM is not working. Don't ask me to ask them to read the RTFM. We
talking about losing market share after years of promotion due to our
ignorance or let say it. Our egos...

We keep on asking OSS users to read RTFM but its not real help to them...

We need one centre or one community that willing to answer phone
calls, email or visit sites, like any bussiness will do to keep
customers still interest. We need marketing and sales team virtually
in our OSS community.

  
  
  



  
  


  



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[osdcmy-public] Re: Support In Open Source Solution

2009-11-07 Terurut Topik Hasanuddin Abu Bakar

I am completely agree with Marcus, they rather run Win Server for
various reasons. I just deal a project from a Malaysian broadcasting
company for a few solutions. The deal came smoothly but I got a few
words from the sysadmin, "You must do them on Windows Server because I
don't know Linux"... I rather choose Linux for the base because of
hardware's drivers and sotfwares. So how do you think? any suggestion
to deal with him?






Hasanuddin Abu Bakar
---
Ubuntu embedded developer/tester
https://wiki.ubuntu.com/bizkut

Get FireGPG for your Firefox! http://getfiregpg.org

PGP Public Key 
http://keyserver.ubuntu.com:11371/pks/lookup?op=get&search=0xC5A1B11965D43C5C



On Sat, Nov 7, 2009 at 1:05 PM, Marcus  wrote:
> Welcome to the other real world.
> You have to face it, for most normal  IT admins today, they have so much
> to do, they rather run Win Server of which any SI companies are able to
> support
> and of which the features are rock solid. When something screws up, its
> bound to be in the knowledge base of MSDN and fixes are already in
> Autoupdate.
> Digging forums is a complete waste of time unless its your hobby or
> personal interest in the project, at the end if someone has to pay, they
> don't really care
> if its  open source or not, after all, how many are programmers at heart
> or have time to even look at the source codes. In Windows, when you ask
> for support
> if this guy can't do it, there are thousands lining up to serve you and
> each with a low price, as an end user or Admin you get the power to choose.
>
> What is FREE initially, might not be cheaper in bottom line.
> Read :
> http://searchenterpriselinux.techtarget.com/news/article/0,289142,sid39_gci1332528,00.html
> Read the attached pdf of a study of Windows Server vs RedHat cost in
> near years running, *yeah its sounds bias, but then it always does when
> ur on the other side
>
>  From what i've seen, Linux manages to cannabalize its own similar
> corporate adoption , eg, replacing AIXs, Unix or other expensive Unix
> based systems,
> replacing Windows Server is hardly true, maybe in hosting companies and
> that is just due to costing. I have talked to several hosting companies
> in Malaysia, if SmarterMail was
> cheaper, they won't even use linux even though its free, the
> "proprietary" Smartermail outdone the linux qmail/postfix and support is
> a breeze. (no, they don't favor Exchange even
> if its becomes cheaper, qualification to manage Exchange server = high
> cost).
>
> - cheers
>
>
> Harisfazillah Jamel wrote:
>> Rasa sedih pula bila rakan dalam sebuah agensi beritahu dia perlu
>> tukarkan Linux Centos yang saya pasang lama dahulu kepada Windows
>> server. I will not against it because we have to acknowledge one
>> thing.
>>
>> Im keep on hearing to people move to another software or os due to
>> support issses.
>>
>> We dont have I single point of contact that can be a help to them.
>>
>> They don't care it Redhat, Novell or Canonical what they want is a
>> single point of contact.
>>
>> Yes. We have e-marketplace OSCC MAMPU. But it still just a directory
>> listing. What we need a toll number that people can talk to and get
>> more information about Open Source where and who they can get help...
>>
>> RTFM is not working. Don't ask me to ask them to read the RTFM. We
>> talking about losing market share after years of promotion due to our
>> ignorance or let say it. Our egos...
>>
>> We keep on asking OSS users to read RTFM but its not real help to them...
>>
>> We need one centre or one community that willing to answer phone
>> calls, email or visit sites, like any bussiness will do to keep
>> customers still interest. We need marketing and sales team virtually
>> in our OSS community.
>>
>> >
>>
>>
>
>
> >
>

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