[otrs] Personal Queue / What is it good for?
Hey Folks, I am using OTRS for some month now, but I still don't know what the Personal Queue really is? I never ever had a ticket in it. Thanks in Advance, Andi Bublitz ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Personal Queue / What is it good for?
Hi Andi, The personal queue is the queue of your 'favourite' queues. You can configure in the preferences area which real queues belong to your personal queue. If you want to get notified of new tickets arriving in a queue, it must belong to your personal queue. Brice - Original Message - From: Andreas Bublitz [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Monday, February 16, 2004 10:31 AM Subject: [otrs] Personal Queue / What is it good for? Hey Folks, I am using OTRS for some month now, but I still don't know what the Personal Queue really is? I never ever had a ticket in it. Thanks in Advance, Andi Bublitz ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: RE: [otrs] Configuration problem/question
Check that your system address on on the billing queue is set to email address of your billing mail account... Under the sytem email addresses, I have the 3 I setup for the three queues. The addresses do correspond to the queues. Am I missing something here? I thought I could setup an email account for the different queues and have a different response for each. Isn't that the way it works? Thanks Thomas -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Monday, February 16, 2004 4:13 PM To: [EMAIL PROTECTED] Subject: [otrs] Configuration problem/question Hello, I am new to OTRS and a little confused. I am running OTRS on a RedHat 9.0 system. I have installed OTRS 1.2. I am using the webform.pl for support ticket entry. I have three queues, billing, support and sales. I set up mail only accounts for these 3 queues as billing, support and sales. I have added them to the .fetchmailrc. I have tried to assign the queues in the pop3 account setup but it won't save the changes. I don't know if its a permissions problem or a bug. I tried to run the SetPermissions.sh but it complains about an invalid group of nogroup. I tried editing the script to use nobody but it stll complains about an invalid group of nogroup. What's up with that? OTRS will respond to tickets generated from the webform but the problem is if a ticket is sent in for billing, the auto-response comes back from sales. Can anyone help me out? TIA ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ DISCLAIMER: This message contains information that may be privileged or confidential and is the property of the Roxar Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] CustomerID text
Title: CustomerID text OTRS version 1.2b2 Because I am trying to make it easy for my end users and techs, I want to use the 4-digit phone extension as the CustomerID. The only place I have not been able to replace the text (I am not changing the DATA field, just TEXT) has been on the http://localhost/otrs/index.pl?Action=""> page. Any ideas? Steve _ Steve Gold Network Administrator WBFS-UPN33, WTVX-UPN34 WFOR-CBS4 (Voice) 305-639-4681 (beeper) 305-277-0288 In accordance with federal regulations, you can have your email address removed from future mailings by following the instructions available at http://www.wfor.com/emailoptout ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Login page - font weirdness on Win XP/IE6
Increase the Font size in IE. I had a similar problem using FireBird(FireFox now) on my Knoppix HDD install. FireBird worked flawlessly when I was using windows. Michael Rojas wrote: Greetings, I've been an OTRS user for several months now. I don't think my problem is OTRS-specific, but I am curios to know if anyone else has experienced this... I have a VAIO laptop running Windows XP Home, with IE 6. I recently went to the M$ windows update site to install M$'s patches. I don't know if that has anything to do with it, but lately, when I access my OTRS log in page I no longer get the 'circle' symbols that appeared when I typed in my password, and my fonts are slightly distorted on the log in page, and the rest of my pages. Whenever I log in to OTRS from any other computer, everything remains the same. This annoyance only appears on my laptop, so I'm almost certain that it has to do with a M$ patch or something related. I haven't been able to replicate the problem to determine it's cause. This doesn't necessarily impair my OTRS set up, but it makes it slightly difficult to read trouble tickets due to the distortion of the fonts. I've only see this behavior on my OTRS, and on the OTRS.ORG site. There must be an issue with an M$ patch that changes either my OS, IE6, or both that affects how I view my OTRS or OTRS.ORG... Maybe something to do with how web-based content is formatted, or fonts? Any help from any one else who has experienced this would be greatly appreciated... Thanks! Michael Michael Rojas, Systems Administrator South Texas Internet 956.504.5252 http://www.ies.net Some dream of success... Others work hard at it. --- [South Texas Internet scanned this E-mail for viruses using Declude Virus] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- Erik Mathis AIU Dunwoody Network Administrator ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Personal Queue / What is it good for?
At 2/16/04 3:00 AM, Brice Levy [EMAIL PROTECTED] wrote: The personal queue is the queue of your 'favourite' queues. You can configure in the preferences area which real queues belong to your personal queue. If you want to get notified of new tickets arriving in a queue, it must belong to your personal queue. The term personal queue confused me at first, too -- it implies that it's a separate queue, unrelated to the others, but it's not. In our copy of OpenSRS I changed personal queue to your queues, and it makes much more sense to us; my users understand what it means right away. Perhaps your queues would be a better phrase to use in the future. -- Robert L Mathews, Tiger Technologies http://www.tigertech.net/ Ignorance more frequently begets confidence than does knowledge. -- Darwin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Update 1.1.3 - 1.2.1 failed
Hi, we have been using OTRS 1.1.3 for about half a year now. When 1.2.1 was released today (according to the changelogs fixing most of the issues we have with OTRS), we installed it but are now encountering severe problems. Installation is done on a SuSE 9.0 installation (just an ordinary setup with security updates installed) via rcotrs stop; rcapache stop; rcmysql stop; rpm -Uvh otrs-1.2.1-01.i386.rpm ; rcmysql start; rcapache start; rcotrs start During installation the first bug is ... backup old (maybe not compatible) templates (of 1.1.3) mv: when moving multiple files, last argument must be a directory Try `mv --help' for more information. mv: when moving multiple files, last argument must be a directory Try `mv --help' for more information. ... After logging in to the new version and trying to list some tickets (e.g. by clicking on You have 2 new message(s)!), a 'Software error' with details Can't use an undefined value as a HASH reference at /opt/otrs/bin/cgi-bin/../../Kernel/System/Ticket/Article.pm line 793 is returned (on subsequent tries: Can't locate object method CharsetConvert via package Kernel::Language at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/AgentMailbox.pm line 214). Going on trying to fix this (by restoring the backup or re-installing), subsequent errors were that the tickets could be listed (including the short preview on the text) but that when showing the contents every single mail was empty. Afterwards some new/unanswered support tickets were also lost and couldn't be recovered. I've now reverted back to 1.1.3. Maybe I did something wrong when updating but the link to the documentation on www.otrs.org where I hoped to find some pointers on how to update is not working at all, either. What would be the way to upgrade to the new version? -- Daniel Seifert [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Allowing Users to See Requests from Others in TheirOrganization
On Wednesday, February 11, 2004 5:49 PM Jason Grigsby [EMAIL PROTECTED] wrote: What we would like is a system where Joe and Sue can see each other's requests but not any requests from other customer organizations. Is that possible with OTRS? This possible in OTRS using Group-Customer relationships. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] canned text reply ordering
Hi Stefan, On Mon, Feb 16, 2004 at 11:31:31AM -0500, Stefan Testa wrote: I am hoping that someone might be able to point me in the right direction. The default setting of the ticket reply email is to order the response: SALUTATION | PREVIOUS TEXT | CANNED RESPONSE | SIGNATURE Is there any way to either remove the 'previous text' entirely or move it to the end of the message? The current order creates almost unreadable threads when much of your customers use HTML email. See: http://doc.otrs.org/cvs/en/html/configfile-responsef.html .-) Stefan Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] CustomerID text
Hi Steven, On Mon, Feb 16, 2004 at 11:20:22AM -0500, Gold, Steven T wrote: OTRS version 1.2b2 Because I am trying to make it easy for my end users and techs, I want to use the 4-digit phone extension as the CustomerID. The only place I have not been able to replace the text (I am not changing the DATA field, just TEXT) has been on the http://localhost/otrs/index.pl?Action=AdminCustomerUser http://localhost/otrs/index.pl?Action=AdminCustomerUser page. Any ideas? I'm not sure what you want to do. You want to replace CustomerID with e. g. PhoneDigit? Use the dtl file (Kernel/Output/HTML/Standard/AdminCustomerUserForm.dtl) or replace it in the translation file. [Kernel/Language/xz.pm] 'CustomerID' = 'PhoneDigit', [...] Steve _ Steve Gold Network Administrator WBFS-UPN33, WTVX-UPN34 WFOR-CBS4 (Voice) 305-639-4681 (beeper) 305-277-0288 Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] 403 Forbidden
I attempted to upgrade an existing OTRS 1.1 to the new 1.2, and it didn't seem to go so well. Everything on the checklist executed properly, but when I try to hit the site I get. 403 You don't have permission to access /otrs/index.pl on this server. I feel like it's something really silly that I just keep missing. I have checked the file permissions on /opt/otrs/bin/cgi-bin/* and everything looks good. I am running Apache 2.0.40 and can't find traces of otrs anywhere in the httpd.conf. Below is the content of /etc/httpd/conf.d/otrs.conf # -- # added for OTRS (http://otrs.org/) # -- # agent, admin and customer frontend ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options Location /otrs # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders /Location # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 I very greatly appreciate any help that could be provided, Stefan ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Configuration problem/question
On Monday, February 16, 2004 4:13 PM [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I tried to run the SetPermissions.sh but it complains about an invalid group of nogroup. I tried editing the script to use nobody but it stll complains about an invalid group of nogroup. What's up with that? Under RedHat, Apache usually doesn't run as 'nobody', but as 'apache'. Use this: /opt/otrs/bin/SetPermissions.sh otrs apache If it runs as 'nobody', use: /opt/otrs/bin/SetPermissions.sh otrs nobody hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] 403 Forbidden
Please disregard. I found my problem. I had to manually change the SetPermissions.sh to replace both instances of nogroup with apache (I'm running redhat 9. I hope this helps someone else. -Original Message- From: Stefan Testa Sent: Monday, February 16, 2004 5:40 PM To: [EMAIL PROTECTED] Subject: [otrs] 403 Forbidden I attempted to upgrade an existing OTRS 1.1 to the new 1.2, and it didn't seem to go so well. Everything on the checklist executed properly, but when I try to hit the site I get. 403 You don't have permission to access /otrs/index.pl on this server. I feel like it's something really silly that I just keep missing. I have checked the file permissions on /opt/otrs/bin/cgi-bin/* and everything looks good. I am running Apache 2.0.40 and can't find traces of otrs anywhere in the httpd.conf. Below is the content of /etc/httpd/conf.d/otrs.conf # -- # added for OTRS (http://otrs.org/) # -- # agent, admin and customer frontend ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options Location /otrs # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders /Location # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 I very greatly appreciate any help that could be provided, Stefan ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] 403 Forbidden
On Tuesday, February 17, 2004 12:17 AM Stefan Testa [EMAIL PROTECTED] wrote: Please disregard. I found my problem. I had to manually change the SetPermissions.sh to replace both instances of nogroup with apache (I'm running redhat 9. The other solution were to use /opt/otrs/bin/SetPermissions.sh otrs apache otrs apache hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Personal Queue / What is it good for?
At 2/16/04 3:30 PM, Martin Edenhofer [EMAIL PROTECTED] wrote: *) your queues or *) favourite queues I think your queues better indicates that it's a set of queues that you have chosen. To me, favourite queues makes it sound like a setting that OTRS has decided for you, based on the frequency you access them or something. Just my 2 cents. Thanks for the great work! -- Robert L Mathews, Tiger Technologies http://www.tigertech.net/ Ignorance more frequently begets confidence than does knowledge. -- Darwin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs-de] Final 1.2 und rpm
Hallo, sorry wenn ich es nicht gesehen habe. Kann ich das 1.2 rpm eigentlich mit iUh einspielen oder muss ich irgend etwas für die neuen Strukturen beachten? -- Mit freundlichen Grüßen Jürgen Meurer ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] Anlagen in OTRS
Hi Thomas, On Thu, Feb 12, 2004 at 02:44:22PM -, Thomas Hinz - Hetzner Online AG wrote: kann mir jemand sagen, ob es eine Möglichkeit gibt, dass man mehrere Anlagen bei einer Antwort auf ein Ticket aufnehmen/einfügen kann? Im Moment gibt es nur die Möglichkeit die Sachen vorher zu zippen und dann als ein File anzuhängen. Multi-Attachments beim erstellen einer Antwort ist auf der TODO liste. Thomas Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] Final 1.2 und rpm
Hi Jürgen, On Mon, Feb 16, 2004 at 05:41:53PM +0100, Juergen Meurer wrote: sorry wenn ich es nicht gesehen habe. Kann ich das 1.2 rpm eigentlich mit iUh einspielen oder muss ich irgend etwas für die neuen Strukturen beachten? Ja, kannst Du. Lediglich die Datenbank musst Du noch up to date machen (cat $OTRS_HOME/scripts/DBUpdate-to-1.2.mysql.sql | mysql -p -f -u root otrs). Mit freundlichen Grüßen Jürgen Meurer Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] Cron-Job Permission denied
Hi Jonas, On Mon, Feb 16, 2004 at 10:58:30AM +0100, Jonas Wendland wrote: mal wieder eine Frage von mir... Seit 4 tagen bekomme ich Systemmails von OTRS (V.1.1) folgender Art: /bin/sh: line 1: /opt/otrs/bin/UnlockTickets.pl: Permission denied Wenn ich das Skript per Hand unter dem User OTRS ausführe, geht alles wunderbar. Wenn das geht, prüf bitte noch den CronJob für UnlockTickets.pl. Es sollte ungefär so aussehen: 35 * * * * $HOME/bin/UnlockTickets.pl --timeout /dev/null Bitte prüf, es dürfen nur 5 Stellen (z. B. 35 * * * *) sein. Bei Dir ist wohl ein * zuviel drin. Viele Grüße Jonas Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] Fehler OTRS-PM3-50
Hi Pascal, On Fri, Feb 13, 2004 at 03:38:10PM +0100, Grabe, Pascal wrote: wir bekommen jeden Tag um 08:50 Uhr und teilweise auch um 13:50 Uhr diesen Fehler: - ERROR: OTRS-PM3-50 Perl: 5.6.1 OS: linux Time: Fri Feb 13 13:50:03 2004 Message: Can't connect to mail.g-link.org Traceback (14231): Module: main::FetchMail (v1.9.2.2) Line: 130 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.9.2.2) Line: 106 - Ich lasse alle 5 Minuten durch einen Cronjob das POPMasterPOP3.pl aufrufen um die E-Mails einzusammeln. Das geht auch alles perfekt, nur wie gesagt immer jeden Tag zu diesen zwei Uhrzeiten gibt es den Fehler. Woran kann dies liegen? Ich sehe keinerlei Konflikte. Es ist OTRS 1.1 unter Debian im Einsatz. In dieser Zeit kann Dein Linux Rechner nicht zu mail.g-link.org connecten (keine TCP Verbindung möglich). -= Es liegt nicht am OTRS. mfg Pascal Grabe Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
