[otrs] OTRS Add-On
Dear All I want to know is OTRS Add On is free or not ? I see that there is a add on called Based Queue Routing Add On, but I cant download it, my online repository is only FAQ OTRSMasterSlave Survey SystemMonitoring Time Accounting IPhoneHandle Thank You Best Regards Adi Ariyanto Computer Support Maintenance This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Status view My Queue
My Queue is intended for queues you control/can write to. -- is there any way my queue is visible without RW permission ? Best Regards Adi Ariyanto Computer Support Maintenance From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, October 09, 2012 8:51 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Status view My Queue Group membership will prevent engineer from seeing queues to which engineer does not belong. In addition, you can assign group(s) to modules in Sysconfig/Ticket/AgentModuleRegistration to prevent/assign access to that entry (Status View) by group membership. My Queue is intended for queues you control/can write to. On Tue, Oct 9, 2012 at 5:39 AM, Adi Ariyanto aariya...@binus.edumailto:aariya...@binus.edu wrote: Dear All Is it possible to be setup that status view only can be seen by certain user(ex:IT Manager,Section Head) but engineer only can see they queue And how to make my queue is visble with out rw permission ? my account which is rw permission able to see my queue but one of my team is unable to see myqueue Thank You Best Regards Adi Ariyanto Computer Support Maintenance This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Dashboard Auto Refresh
Dear All I know perhaps this question is old question :) Can any one tell me how to make Agen Dashboard is auto refresh after 2 minutes ? in google I found article the tutorial but it use for OTRS 2.0 I am used 3.1 Thank you.. Best Regards Adi Ariyanto Computer Support Maintenance This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Dashboard Auto Refresh
I already setup overview refresh time into 2 minutes, but still dashboard doesn't autorefresh I try with chrome and internet explorer Is in your otrs it works? Best Regards Adi Ariyanto Computer Support Maintenance From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bernd Backhaus Sent: Wednesday, October 10, 2012 4:19 PM To: otrs@otrs.org Subject: Re: [otrs] Dashboard Auto Refresh Am 10.10.2012 11:01, schrieb Adi Ariyanto: Dear All I know perhaps this question is old question J Can any one tell me how to make Agen Dashboard is auto refresh after 2 minutes ? in google I found article the tutorial but it use for OTRS 2.0 I am used 3.1 index.pl?Action=AgentPreferences (or click on your agent name in the righ top corner and set Overview Refresh Time . -- Bernd THE video player for the web: http://flowplayer.org This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Status view My Queue
Dear All Is it possible to be setup that status view only can be seen by certain user(ex:IT Manager,Section Head) but engineer only can see they queue And how to make my queue is visble with out rw permission ? my account which is rw permission able to see my queue but one of my team is unable to see myqueue Thank You Best Regards Adi Ariyanto Computer Support Maintenance This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Date Time problem
Dear All Can you help me, my otrs get wrong date and time Here the case.. When I try create new ticket from agen dashboard, then check in ticket information in status view it get date 06 October and time 08.30, meanwhile the time when I create new ticket is 05 October 18.52. But when I create new ticket from customer portal the ticket information is correct I try to trobleshoot but if date on agen dashboard is correct then date from customer portal is wrong. Is there any idea ? how to solve this problem? Thank You This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] get rid /otrs/index.pl
Sorry I am forgot to update my question I am already solve the problem Install mod_perl 2 :) From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nick Peters Sent: Tuesday, July 31, 2012 3:58 AM To: otrs@otrs.org Subject: Re: [otrs] get rid /otrs/index.pl mod rewrite would also work i am sure On 12-07-27 02:21 AM, Adi Ariyanto wrote: I want get rid /otrs/index.pl, based on http://forums.otterhub.org/viewtopic.php?f=60t=9329, every step I have follow but I get error root@ticketing:~# /etc/init.d/apache2 restart Syntax error on line 56 of /etc/apache2/sites-enabled/otrs.conf: Invalid command 'PerlResponseHandler', perhaps misspelled or defined by a module not included in the server configuration Action 'configtest' failed. The Apache error log may have more information. failed! My apache error log Fri Jul 27 14:07:46 2012] [notice] caught SIGTERM, shutting down Any idea? This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] get rid /otrs/index.pl
I want get rid /otrs/index.pl, based on http://forums.otterhub.org/viewtopic.php?f=60t=9329, every step I have follow but I get error root@ticketing:~# /etc/init.d/apache2 restart Syntax error on line 56 of /etc/apache2/sites-enabled/otrs.conf: Invalid command 'PerlResponseHandler', perhaps misspelled or defined by a module not included in the server configuration Action 'configtest' failed. The Apache error log may have more information. failed! My apache error log Fri Jul 27 14:07:46 2012] [notice] caught SIGTERM, shutting down Any idea? This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Try to restore OTRS
What I have done is like this.. In terminal I am logon to mysql Mysql -u root -p Then I am DROP DATABASE otrs and CREATE DATABASE otrs then try to restore again, no error, the ticket is also restore, I don't know if my way is safe or not.. But for your information In my new linux machine I am just install apache, mysql and other dependency to install OTRS, but I am not yet run /otrs/installer.pl, I think in this condition the database just contain basic mysql database, because otrs database not yet created. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bernd Backhaus Sent: Friday, July 27, 2012 2:22 PM To: otrs@otrs.org Subject: Re: [otrs] Try to restore OTRS Well, did you check the database on the target machine? Does it contain tables? If so, delete them. As explained, the backup SQL should take care of this, but... also check if there are sufficient rights to write to the database and alter / drop tables for the database user. Both I am use OTRS backup and restore tools I am backup with this command /opt/otrs/scripts#./backup.pl -d /var/backup_otrs -- I put the backup folder in /var/backup_otrs, and success Then I try to restore to another otrs machine with this command /opt/otrs/scripts# ./restore.pl -b /var/backup_otrs/2012-07-25_11-45 -d /opt/otrs From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bernd Backhaus Sent: Thursday, July 26, 2012 11:49 AM To: otrs@otrs.orgmailto:otrs@otrs.org Subject: Re: [otrs] Try to restore OTRS Am 26.07.2012 06:11, schrieb Adi Ariyanto: First of all thank you for anyone that answer my question :) After I try run backup otrs on my otrs virtual machine, now I want to try to restore it, i got an error ERROR: Already existing tables in this database. A empty database is required for restore! Information 1. I am used my copy of OTRS vmware, it's very fresh, just need run /installer.pl to setup My question is 1. It's a fresh system, I even not yet create a ticket, just test that /index.pl is opened, but why I got an error about existing tables? How to make this restore test is work ? What backup tool did you use? the backup script that comes with otrs should create the correct commands... Your SQL dump probably contains CREATE TABLE directives without DROP TABLE, which doesn't work if the tables already exist. You could either load the SQL file (shouldn't be too big if you did not create any tickets yet), search for all CREATE TABLE `tablename` directives and put DROP TABLE IF EXISTS `tablename`; above them. You could also simply use DROP DATABASE databasename; and CREATE DATABASE databasename; (all from the mysql command shell) to create an empry database but this is only recommended if your SQL dump includes the neccesary information about collation, character set etc. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you
Re: [otrs] get rid /otrs/index.pl
Sorry I am still newbie in linux, where does apache config located in debian system /opt/otrs-3.1.6/scripts/apache2-httpd.include.conf OR /etc/apache2/apache2.conf ? I have install mod_perl 2 with apt-get install libapache2-mod-perl2, the I try to open my otrs http://10.20.0.53, but got Forbidden You don't have permission to access /index.pl on this server. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bernd Backhaus Sent: Friday, July 27, 2012 2:40 PM To: otrs@otrs.org Subject: Re: [otrs] get rid /otrs/index.pl Am 27.07.2012 09:21, schrieb Adi Ariyanto: Invalid command 'PerlResponseHandler', perhaps misspelled or defined by a module not included in the server configuration did you install and enable mod_perl 2 in the Apache config? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] get rid /otrs/index.pl
Finally run, I found my mistake in specify Document Root :), I am put /opt/otrs/bin/cgi-bin, it should /opt/otrs-3.1.6/bin/cgi-bin, because I use symlink :) Thank you for your help :) -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bernd Backhaus Sent: Friday, July 27, 2012 2:40 PM To: otrs@otrs.org Subject: Re: [otrs] get rid /otrs/index.pl Am 27.07.2012 09:21, schrieb Adi Ariyanto: Invalid command 'PerlResponseHandler', perhaps misspelled or defined by a module not included in the server configuration did you install and enable mod_perl 2 in the Apache config? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Try to restore OTRS
Both I am use OTRS backup and restore tools I am backup with this command /opt/otrs/scripts#./backup.pl -d /var/backup_otrs -- I put the backup folder in /var/backup_otrs, and success Then I try to restore to another otrs machine with this command /opt/otrs/scripts# ./restore.pl -b /var/backup_otrs/2012-07-25_11-45 -d /opt/otrs From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bernd Backhaus Sent: Thursday, July 26, 2012 11:49 AM To: otrs@otrs.org Subject: Re: [otrs] Try to restore OTRS Am 26.07.2012 06:11, schrieb Adi Ariyanto: First of all thank you for anyone that answer my question :) After I try run backup otrs on my otrs virtual machine, now I want to try to restore it, i got an error ERROR: Already existing tables in this database. A empty database is required for restore! Information 1. I am used my copy of OTRS vmware, it's very fresh, just need run /installer.pl to setup My question is 1. It's a fresh system, I even not yet create a ticket, just test that /index.pl is opened, but why I got an error about existing tables? How to make this restore test is work ? What backup tool did you use? the backup script that comes with otrs should create the correct commands... Your SQL dump probably contains CREATE TABLE directives without DROP TABLE, which doesn't work if the tables already exist. You could either load the SQL file (shouldn't be too big if you did not create any tickets yet), search for all CREATE TABLE `tablename` directives and put DROP TABLE IF EXISTS `tablename`; above them. You could also simply use DROP DATABASE databasename; and CREATE DATABASE databasename; (all from the mysql command shell) to create an empry database but this is only recommended if your SQL dump includes the neccesary information about collation, character set etc. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Try to restore OTRS
First of all thank you for anyone that answer my question :) After I try run backup otrs on my otrs virtual machine, now I want to try to restore it, i got an error ERROR: Already existing tables in this database. A empty database is required for restore! Information 1. I am used my copy of OTRS vmware, it's very fresh, just need run /installer.pl to setup My question is 1. It's a fresh system, I even not yet create a ticket, just test that /index.pl is opened, but why I got an error about existing tables? How to make this restore test is work ? Thank you This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Backup on OTRS
Hi, did someone ever meet this case ? I try to backup my otrs with this command ./backup.pl -d /backup/ But I got ERROR: No Such directory: /backup/ I google and found an post that said backup.pl not work on debian, my OTRS run on Debian, then I try install OTRS on CentOS then I try run backup.pl but found the same error. What I have try 1. Try to change group permission (chown) a. On Debian : chown otrs www-data /backup/ b.On CentOS : chown otrs apache /backup/ Any idea ? This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Backup on OTRS
Dear Gerald This is screen capture on Debian, Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent permitted by applicable law. Last login: Tue Jul 24 16:45:54 2012 root@ticketing:~# cd /opt/otrs/scripts/ root@ticketing:/opt/otrs/scripts# ls | more apache2-httpd.include.conf apache2-perl-startup.pl auto_build auto_build.sh auto_docbuild.sh backup -- see I already make a folder name backup backup.pl for folder permission root@ticketing:/opt/otrs/scripts# ls -a -l | more total 572 drwxrwxr-x 7 otrs www-data 4096 Jul 25 09:08 . drwxrwxrwx 8 root root 4096 Jul 20 16:46 .. -rw-rw-r-- 1 otrs www-data 2099 Nov 6 2011 apache2-httpd.include.conf -rwxrwxr-x 1 otrs www-data 7360 Dec 13 2011 apache2-perl-startup.pl drwxrwxr-x 2 otrs www-data 4096 Jun 4 14:31 auto_build -rw-rw-r-- 1 otrs www-data 10568 Feb 9 19:33 auto_build.sh -rw-rw-r-- 1 otrs www-data 4047 Feb 26 2009 auto_docbuild.sh drwxr-xr-x 2 otrs www-data 4096 Jul 25 09:08 backup -rwxrwxr-x 1 otrs www-data 7721 Jan 10 2011 backup.pl drwxrwxr-x 3 otrs www-data 4096 Jun 4 14:31 database when I execute backup.pl root@ticketing:/opt/otrs/scripts# bash root@ticketing:/opt/otrs/scripts# ./backup.pl -d backup/ ERROR: Can't create directory: backup//2012-07-25_09-36: No such file or directory root@ticketing:/opt/otrs/scripts# This is from my Centos 6 Machine (correction I used CentOS 6 Minimal) :) [root@localhost scripts]# ls -a -l | more total 572 drwxrwxr-x 7 otrs apache 4096 Jul 24 23:02 . drwxr-xr-x 8 root root 4096 Jul 24 05:30 .. -rw-rw-r-- 1 otrs apache 2099 Jun 4 14:36 apache2-httpd.include.conf -rwxrwxr-x 1 otrs apache 7360 Jun 4 14:36 apache2-perl-startup.pl drwxrwxr-x 2 otrs apache 4096 Jul 24 05:30 auto_build -rw-rw-r-- 1 otrs apache 10568 Jun 4 14:36 auto_build.sh -rw-rw-r-- 1 otrs apache 4047 Jun 4 14:36 auto_docbuild.sh drwxr-xr-x 2 otrs apache 4096 Jul 24 23:02 backup -rwxrwxr-x 1 otrs apache 7721 Jun 4 14:36 backup.pl drwxrwxr-x 3 otrs apache 4096 Jul 24 05:30 database This I when I try run backup.pl [root@localhost scripts]# bash [root@localhost scripts]# ./backup.pl -d backup/ ERROR: Can't create directory: backup//2012-07-25_16-47: No such file or directory [root@localhost scripts]# Any idea :( hiks hiks.. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, July 24, 2012 6:57 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Backup on OTRS If you received such an error, it is likely not lying to you that there is no writable directory named backup in the root / of your filesystem. Either create it or specify an alternate path to dump the backup. On Tue, Jul 24, 2012 at 7:18 AM, Steve Clark scl...@netwolves.commailto:scl...@netwolves.com wrote: On 07/24/2012 05:16 AM, Adi Ariyanto wrote: Hi, did someone ever meet this case ? I try to backup my otrs with this command ./backup.plhttp://backup.pl -d /backup/ But I got ERROR: No Such directory: /backup/ I google and found an post that said backup.plhttp://backup.pl not work on debian, my OTRS run on Debian, then I try install OTRS on CentOS then I try run backup.plhttp://backup.pl but found the same error. What I have try 1. Try to change group permission (chown) a. On Debian : chown otrs www-data /backup/ b.On CentOS : chown otrs apache /backup/ Any idea ? Hmm... On CentOS 5.x I use a shell script from a root cron job that has #!/bin/sh /opt/otrs/scripts/backup.plhttp://backup.pl -d /opt/backups/ and it work just fine. -- Stephen Clark NetWolves Director of Technology Phone: 813-579-3200tel:813-579-3200 Fax: 813-882-0209tel:813-882-0209 Email: steve.cl...@netwolves.commailto:steve.cl...@netwolves.com http://www.netwolves.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone
Re: [otrs] Backup on OTRS
Just try :(, fyi I am use OTRS 3.1.6 [root@localhost scripts]# ./backup.pl -d backup ERROR: Can't create directory: backup/2012-07-25_17-05: No such file or directory [root@localhost scripts]# Fyi the located of perl is correct also in backup.pl file #!/usr/bin/perl -w From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, July 25, 2012 10:05 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Backup on OTRS Did you try it without the trailing slash? On Tue, Jul 24, 2012 at 10:48 PM, Adi Ariyanto aariya...@binus.edumailto:aariya...@binus.edu wrote: Dear Gerald This is screen capture on Debian, Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent permitted by applicable law. Last login: Tue Jul 24 16:45:54 2012 root@ticketing:~# cd /opt/otrs/scripts/ root@ticketing:/opt/otrs/scripts# ls | more apache2-httpd.include.conf apache2-perl-startup.plhttp://apache2-perl-startup.pl auto_build auto_build.sh auto_docbuild.sh backup -- see I already make a folder name backup backup.plhttp://backup.pl for folder permission root@ticketing:/opt/otrs/scripts# ls -a -l | more total 572 drwxrwxr-x 7 otrs www-data 4096 Jul 25 09:08 . drwxrwxrwx 8 root root 4096 Jul 20 16:46 .. -rw-rw-r-- 1 otrs www-data 2099 Nov 6 2011 apache2-httpd.include.conf -rwxrwxr-x 1 otrs www-data 7360 Dec 13 2011 apache2-perl-startup.plhttp://apache2-perl-startup.pl drwxrwxr-x 2 otrs www-data 4096 Jun 4 14:31 auto_build -rw-rw-r-- 1 otrs www-data 10568 Feb 9 19:33 auto_build.sh -rw-rw-r-- 1 otrs www-data 4047 Feb 26 2009 auto_docbuild.sh drwxr-xr-x 2 otrs www-data 4096 Jul 25 09:08 backup -rwxrwxr-x 1 otrs www-data 7721 Jan 10 2011 backup.plhttp://backup.pl drwxrwxr-x 3 otrs www-data 4096 Jun 4 14:31 database when I execute backup.plhttp://backup.pl root@ticketing:/opt/otrs/scripts# bash root@ticketing:/opt/otrs/scripts# ./backup.plhttp://backup.pl -d backup/ ERROR: Can't create directory: backup//2012-07-25_09-36: No such file or directory root@ticketing:/opt/otrs/scripts# This is from my Centos 6 Machine (correction I used CentOS 6 Minimal) :) [root@localhost scripts]# ls -a -l | more total 572 drwxrwxr-x 7 otrs apache 4096 Jul 24 23:02 . drwxr-xr-x 8 root root 4096 Jul 24 05:30 .. -rw-rw-r-- 1 otrs apache 2099 Jun 4 14:36 apache2-httpd.include.conf -rwxrwxr-x 1 otrs apache 7360 Jun 4 14:36 apache2-perl-startup.plhttp://apache2-perl-startup.pl drwxrwxr-x 2 otrs apache 4096 Jul 24 05:30 auto_build -rw-rw-r-- 1 otrs apache 10568 Jun 4 14:36 auto_build.sh -rw-rw-r-- 1 otrs apache 4047 Jun 4 14:36 auto_docbuild.sh drwxr-xr-x 2 otrs apache 4096 Jul 24 23:02 backup -rwxrwxr-x 1 otrs apache 7721 Jun 4 14:36 backup.plhttp://backup.pl drwxrwxr-x 3 otrs apache 4096 Jul 24 05:30 database This I when I try run backup.plhttp://backup.pl [root@localhost scripts]# bash [root@localhost scripts]# ./backup.plhttp://backup.pl -d backup/ ERROR: Can't create directory: backup//2012-07-25_16-47: No such file or directory [root@localhost scripts]# Any idea :( hiks hiks.. From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, July 24, 2012 6:57 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Backup on OTRS If you received such an error, it is likely not lying to you that there is no writable directory named backup in the root / of your filesystem. Either create it or specify an alternate path to dump the backup. On Tue, Jul 24, 2012 at 7:18 AM, Steve Clark scl...@netwolves.commailto:scl...@netwolves.com wrote: On 07/24/2012 05:16 AM, Adi Ariyanto wrote: Hi, did someone ever meet this case ? I try to backup my otrs with this command ./backup.plhttp://backup.pl -d /backup/ But I got ERROR: No Such directory: /backup/ I google and found an post that said backup.plhttp://backup.pl not work on debian, my OTRS run on Debian, then I try install OTRS on CentOS then I try run backup.plhttp://backup.pl but found the same error. What I have try 1. Try to change group permission (chown) a. On Debian : chown otrs www-data /backup/ b.On CentOS : chown otrs apache /backup/ Any idea ? Hmm... On CentOS 5.x I use a shell script from a root cron job that has #!/bin/sh /opt/otrs/scripts/backup.plhttp://backup.pl -d /opt/backups/ and it work just fine. -- Stephen Clark NetWolves Director of Technology Phone: 813-579-3200tel:813-579-3200 Fax: 813-882-0209tel:813-882-0209 Email: steve.cl...@netwolves.commailto:steve.cl...@netwolves.com http://www.netwolves.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This email and its attachments may be confidential
Re: [otrs] Backup on OTRS
Hi Gerald
I decide to change backup path and it works hahahaha..
Why I am so stupid ?? push backup path must on /otrs/scripts ??
Thanks a lot man..
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Wednesday, July 25, 2012 11:09 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Backup on OTRS
The error message isn't related to the version of OTRS. It's a permission error.
The code that makes the error is this:
193
my $Directory = $Opts{d}/$Y-$M-$D . _ . $h-$m;
194
if ( !mkdir($Directory) ) {
195
print STDERR ERROR: Can't create directory: $Directory: $!\n;
196
exit 1;
197
}
So, if *you* can't mkdir backup/2012-07-25_17-05, then neither can OTRS.
On Tue, Jul 24, 2012 at 11:11 PM, Adi Ariyanto
aariya...@binus.edumailto:aariya...@binus.edu wrote:
Just try :(, fyi I am use OTRS 3.1.6
[root@localhost scripts]# ./backup.plhttp://backup.pl -d backup
ERROR: Can't create directory: backup/2012-07-25_17-05: No such file or
directory
[root@localhost scripts]#
Fyi the located of perl is correct also in backup.plhttp://backup.pl file
#!/usr/bin/perl -w
From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org
[mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of
Gerald Young
Sent: Wednesday, July 25, 2012 10:05 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Backup on OTRS
Did you try it without the trailing slash?
On Tue, Jul 24, 2012 at 10:48 PM, Adi Ariyanto
aariya...@binus.edumailto:aariya...@binus.edu wrote:
Dear Gerald
This is screen capture on Debian,
Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent
permitted by applicable law.
Last login: Tue Jul 24 16:45:54 2012
root@ticketing:~# cd /opt/otrs/scripts/
root@ticketing:/opt/otrs/scripts# ls | more
apache2-httpd.include.conf
apache2-perl-startup.plhttp://apache2-perl-startup.pl
auto_build
auto_build.sh
auto_docbuild.sh
backup -- see I already make a folder name backup
backup.plhttp://backup.pl
for folder permission
root@ticketing:/opt/otrs/scripts# ls -a -l | more
total 572
drwxrwxr-x 7 otrs www-data 4096 Jul 25 09:08 .
drwxrwxrwx 8 root root 4096 Jul 20 16:46 ..
-rw-rw-r-- 1 otrs www-data 2099 Nov 6 2011 apache2-httpd.include.conf
-rwxrwxr-x 1 otrs www-data 7360 Dec 13 2011
apache2-perl-startup.plhttp://apache2-perl-startup.pl
drwxrwxr-x 2 otrs www-data 4096 Jun 4 14:31 auto_build
-rw-rw-r-- 1 otrs www-data 10568 Feb 9 19:33 auto_build.sh
-rw-rw-r-- 1 otrs www-data 4047 Feb 26 2009 auto_docbuild.sh
drwxr-xr-x 2 otrs www-data 4096 Jul 25 09:08 backup
-rwxrwxr-x 1 otrs www-data 7721 Jan 10 2011 backup.plhttp://backup.pl
drwxrwxr-x 3 otrs www-data 4096 Jun 4 14:31 database
when I execute backup.plhttp://backup.pl
root@ticketing:/opt/otrs/scripts# bash
root@ticketing:/opt/otrs/scripts# ./backup.plhttp://backup.pl -d backup/
ERROR: Can't create directory: backup//2012-07-25_09-36: No such file or
directory
root@ticketing:/opt/otrs/scripts#
This is from my Centos 6 Machine (correction I used CentOS 6 Minimal) :)
[root@localhost scripts]# ls -a -l | more
total 572
drwxrwxr-x 7 otrs apache 4096 Jul 24 23:02 .
drwxr-xr-x 8 root root 4096 Jul 24 05:30 ..
-rw-rw-r-- 1 otrs apache 2099 Jun 4 14:36 apache2-httpd.include.conf
-rwxrwxr-x 1 otrs apache 7360 Jun 4 14:36
apache2-perl-startup.plhttp://apache2-perl-startup.pl
drwxrwxr-x 2 otrs apache 4096 Jul 24 05:30 auto_build
-rw-rw-r-- 1 otrs apache 10568 Jun 4 14:36 auto_build.sh
-rw-rw-r-- 1 otrs apache 4047 Jun 4 14:36 auto_docbuild.sh
drwxr-xr-x 2 otrs apache 4096 Jul 24 23:02 backup
-rwxrwxr-x 1 otrs apache 7721 Jun 4 14:36 backup.plhttp://backup.pl
drwxrwxr-x 3 otrs apache 4096 Jul 24 05:30 database
This I when I try run backup.plhttp://backup.pl
[root@localhost scripts]# bash
[root@localhost scripts]# ./backup.plhttp://backup.pl -d backup/
ERROR: Can't create directory: backup//2012-07-25_16-47: No such file or
directory
[root@localhost scripts]#
Any idea :( hiks hiks..
From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org
[mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of
Gerald Young
Sent: Tuesday, July 24, 2012 6:57 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Backup on OTRS
If you received such an error, it is likely not lying to you that there is no
writable directory named backup in the root / of your filesystem. Either
create it or specify an alternate path to dump the backup.
On Tue, Jul 24, 2012 at 7:18 AM, Steve Clark
scl...@netwolves.commailto:scl...@netwolves.com wrote:
On 07/24/2012 05:16 AM, Adi Ariyanto wrote:
Hi, did someone ever meet this case ?
I try to backup my otrs with this command
./backup.plhttp://backup.pl -d /backup/
But I got ERROR: No Such directory: /backup/
I google and found an post that said backup.plhttp://backup.pl not work on
debian, my OTRS run on Debian, then I try install OTRS
[otrs] Question on Installing OTRS
Hi, I would to know the general step on installing OTRS, I have install my Debian Linux and OTRS with detail partition below : root@itsupport:~# df -h FilesystemSize Used Avail Use% Mounted on /dev/sda1 323M 279M 28M 91% / tmpfs 502M 0 502M 0% /lib/init/rw udev 497M 116K 497M 1% /dev tmpfs 502M 0 502M 0% /dev/shm /dev/sda9 7.8G 146M 7.3G 2% /home /dev/sda8 368M 11M 339M 3% /tmp /dev/sda5 7.4G 722M 6.3G 11% /usr /dev/sda6 2.8G 324M 2.3G 13% /var I got stuck when found my root partition already 91%, does anyone have the same problem like me ? Can I install OTRS not in root partition ? but in home partition ? Can I resize the root partition size use free space from home partition ? Thank you This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Question on Installing OTRS
@Ugo : However, I wouldn't put a server in production like that., hm..and your suggestion is ? @Gerald: hm..if I read Ugo comment, it seem the best way to install OTRS is on root partition For all answer, can I resume that I must start install otrs from the beginning and make root partition bigger ? -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo Bellavance Sent: Tuesday, July 17, 2012 2:02 AM To: otrs@otrs.org Subject: Re: [otrs] Question on Installing OTRS On 2012-07-16 06:01, Adi Ariyanto wrote: Hi, I would to know the general step on installing OTRS, I have install my Debian Linux and OTRS with detail partition below : root@itsupport:~# df -h FilesystemSize Used Avail Use% Mounted on /dev/sda1 323M 279M 28M 91% / tmpfs 502M 0 502M 0% /lib/init/rw udev 497M 116K 497M 1% /dev tmpfs 502M 0 502M 0% /dev/shm /dev/sda9 7.8G 146M 7.3G 2% /home /dev/sda8 368M 11M 339M 3% /tmp /dev/sda5 7.4G 722M 6.3G 11% /usr /dev/sda6 2.8G 324M 2.3G 13% /var I got stuck when found my root partition already 91%, does anyone have the same problem like me ? Can I install OTRS not in root partition ? but in home partition ? The rpm installs in /opt, so it could be in a separate partition, but that probably doesn't solve your problem. If you want to try OTRS, using the workaround suggested by Gerald, for example, should work, but needs an install from source. However, I wouldn't put a server in production like that. Can I resize the root partition size use free space from home partition ? That is feasible, but bears a certain amount of risk. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
