Re: [otrs] RPM on Redhat/CentOS
Robin, The file /Kernel/Config.pm holds all custom user config parameters. HTH. Harry Cruz Brazil On Mon, Jul 28, 2008 at 9:55 AM, Robin Bowes [EMAIL PROTECTED]wrote: Hi, I'm just starting to look at OTRS on the CentOS platform. As is quite usual for a package that does not have any/many core devs using it on Redhat-flavours of linux (I assume), I have found that the otrs-provided spec file does not do things quite right for the Redhat-platform. Fortunately, there is an OTRS RPM in the epel repository which has a more suitable layout. I have successfully used this to rebuild the 2.30rc1 RPM. Unfortunately, it is not quite right - specifically, it needs some work on defining which files should me marked %config(noreplace) so they are not zapped when the RPM is upgraded. So, I'm looking for some feedback from the otrs team as to which files should be considered configuration files and not replaced when the RPM is upgraded. Can anyone give me some guidance in this? Thanks, R. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Different Customer Theme based on Group
Hello you all! I'd like to select a different theme and also custom fields for different customers based on group information, that is, according to each company a customer belongs to, a different customer.pl should be displayed. Is there a way to do that? Thank you, Harry ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installing OTRS on a Hosting Service
Thanks for your reply, Steven. I haven't really taken into account teh stuff with mod_perl... You're right... The problem such hosting style tends to be considerable more expensive as compared to the traditional ones. Thank you one more time, Harry On Thu, Jul 10, 2008 at 1:45 PM, Steven Carr [EMAIL PROTECTED] wrote: Harry Cruz wrote: I'd like to have OTRS installed on a perl-enabled hosting service... The point is, there are Cron jobs which need to be performed... but my host won't allow me to move around with server configurations How could I proceed? Which host would you recommend? In order to get the best performance out of OTRS it needs config changes to Apache and to have mod_perl installed. You would be better off looking for a hosting provider that gives you your own custom linux platform/virtual server (ala slicehost* style) - a simple hosting package would not suffice for hosting OTRS. Steve *never used slicehost so cant vouch for their service/support etc. -- Steven Carr Engineer - Khipu Networks Ltd. [EMAIL PROTECTED] - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573 Specialist Reseller of the year - CRN Channel Awards 2007 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Installing OTRS on a Hosting Service
Hello, you all! I'd like to have OTRS installed on a perl-enabled hosting service... The point is, there are Cron jobs which need to be performed... but my host won't allow me to move around with server configurations How could I proceed? Which host would you recommend? Thanks for any cooperation, Harry Brazil ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] LDAP - Config.pm Problem
Helisandro, That seems to be a problem with your database connection. Ensure the 'otrs' user has appropriate access to the database. Remember that by default the 'otrs' user has its password as 'hot'. Best wishes, Harry Brazil On Wed, Jul 2, 2008 at 5:56 PM, Helisandro Luiz Krepel Pereira [EMAIL PROTECTED] wrote: 2008/7/2 Helisandro Luiz Krepel Pereira [EMAIL PROTECTED] : Hi Everyone. I tried to enable the LDAP Authentication on otrs (2.1.7). But when I changed the /Kernel/Config.pm I received the message: Error: Access denied for user 'otrs'@'localhost' (using password: NO) ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jul 2 17:47:19 2008 Message: Access denied for user 'otrs'@'localhost' (using password: NO) Traceback (32194): Module: Kernel::System::DB::new (v1.57) Line: 172 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 145 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 I don't know what I need to do to fix this. Thanks for all. PS: Sorry my terrible English -- Helisandro Pereira -- Helisandro Pereira ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Undelivered Mail Returned to Sender
Yes, it did. Can't answer it though. Maybe if you use the Lite theme, pages will display in a more readable fashion. Worst case: have you own built :) []'s Harry Brazil On Thu, Jun 26, 2008 at 7:01 PM, Mike Dent [EMAIL PROTECTED] wrote: Did my email make it to the list??? I got this back?? thanks Mike 2008/6/26 Mail Delivery System [EMAIL PROTECTED]: This is the Postfix program at host lusen.otrs.org. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster If you do so, please include this problem report. You can delete your own text from the attached returned message. The Postfix program [EMAIL PROTECTED]: mail forwarding loop for [EMAIL PROTECTED] Final-Recipient: rfc822; [EMAIL PROTECTED] Action: failed Status: 5.0.0 Diagnostic-Code: X-Postfix; mail forwarding loop for [EMAIL PROTECTED] -- Forwarded message -- From: Mike Dent [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Date: Thu, 26 Jun 2008 14:39:49 +0100 Subject: [otrs] Mobile theme for OTRS? Hi, does there exist a nice mobile theme for OTRS? I can access fine from my Blackberry but the web pages are not very well optimised for the small screen, 320x240. thanks Mike ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] TEST MAIL
It is Best regards, Harry Brazil On Sun, Jun 15, 2008 at 2:46 AM, hamood Iqbal [EMAIL PROTECTED] wrote: Guys just testing that my eamil is reaching otrs mailing list or not. Thanks Hamood ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] OTRS error on WAMP env
Hello, man!
I've come across this issued upon trying to install that on my WAMP
environment. That's because the default OTRS log mode is SysLog, which
would fine if it was a LAMP system.
You should add the following lines to you Config.pm
# #
# fs root directory
# #
$Self-{'LogModule::LogFile'} = 'C:\otrs\otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::File';
That will change this default behavior. That should work, or at least yield
some other kind of error! :P
At the time I couldn't use the provided installer package, because I already
had both Apache and MySQL running on my server.
Best regards,
Harry
Brazil
On Tue, May 20, 2008 at 11:25 AM, [EMAIL PROTECTED] wrote:
Hi,
I'm configuring OTRS on a WAMP (Win/Apache/MySql/Perl_Php) environment.
After taking otrs-2.2.6.zip and other s/w and initial modifications, I'm
getting this error when I ran http://localhost/otrs/index.pl.
*Software error:*
Can't locate object method new via package Kernel::System::Log::SysLog at
d:/otrs/Kernel/System/Log.pm line 73, PRODUCT line 36.
For help, please send mail to the webmaster ([EMAIL PROTECTED]),
giving this error message and the time and date of the error.
I put a hello.pl in otrs root and it is working fine. I'm attaching
Config.pm and Default.pm files also. Please suggest me where I'm lost.
Thanks
*N Ramesh*
This e-mail and any files transmitted with it are for the sole use of
the intended recipient(s) and may contain confidential and privileged
information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies of the original message.
Any unauthorised review, use, disclosure, dissemination, forwarding,
printing or copying of this email or any action taken in reliance on this
e-mail is strictly
prohibited and may be unlawful.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
Re: [otrs] Specifying font sizes
Hello, To do that, you must create your own company theme and change the corresponding css and .dtl files. That's no hard task. Refer the the Admin and Developer OTRS Manual. There's comprehensive information on such topics in there. Still, some companies provide out-of-box themes for installation. But they're really rare. The best thing you do is to write your own! :) Cheers, Harry Brazil On Sun, May 4, 2008 at 6:21 AM, Tom Leonard [EMAIL PROTECTED] wrote: I'm very new to OTRS so am still finding my way through the configuration parameteres. Can I change font sizes on the agent display? I find some of the fonts too small to read easily. Also, are there any third-party skins for OTRS? Thx, Tom ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Manual OTRS Installation on Win32
Shawn and Dan, Thanks a lot for you reply! Within the next few days, I'll be *trying* to install OTRS on a Desktop machine and then on the production server. I feedback on what I got. Once more thanks! Harry Cruz 2007/11/16, Shawn Beasley [EMAIL PROTECTED]: Hello Dan, Do you know where I could get some detailed information on how to install OTRS in a already running server. I've initially installed on a test server, using a Debian distro. But now the system must go into production to a windows 2003 server, which has got its own apache2, supporting Subversion . I'd like to get OTRS running without getting into trouble with my CIO. There will soon be an FAQ describing in great detail the manual installation for W2K3 with IIS and MSSQL 2005. The problem is that the intallation is very lengthy when done manually. We reccommend using the installer, deactivating IIS services before executing the setup package. Afterwards, you can manually deactivate MySQL and Apache. Then you have to create a DB in MSSQL and a Virtual Web in IIS. (Make sure that your MSSQL is setup to use SQL Authenticaiton). IIS in version 6 you must allow unknown CGI's to run. And you must describe the .pl file to the IIS. Seen in http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=123 Your Config.pm must be modifyecd as seen in: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=121 I hope this short info helps to tide you over. ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Manual OTRS Installation on Win32
Hello, you all! Do you know where I could get some detailed information on how to install OTRS in a already running server. I've initially installed on a test server, using a Debian distro. But now the system must go into production to a windows 2003 server, which has got its own apache2, supporting Subversion . I'd like to get OTRS running without getting into trouble with my CIO. Any help is appreciated, Harry Cruz ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] How to Hide Ticket Number in E-mail Subject
Torsten, Vielen Dank für die Antwort. So you still keep the ticket number in the e-mail subject? Like: Some kind of problem [Ticket# 828436453044] You know, my customer are very wary They would still get the mail deleted... :-( That should be something the customer wouldn't so easily delete... Best regards, Harry Cruz P.S. By the way, I'm going to Germany in Dezember! :D 2007/11/12, Torsten Thau [EMAIL PROTECTED]: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Harry Cruz schrieb: Hello, you all! I'd like to know if there's a way to hide the ticket number from the customer. I've been facing some problems here. The customers sometime delete OTRS messages because they think it's some kind of virus! :P ...cool :-D [Ticket#1010015550145]. Is there a way to avoid it? For example attaching the ticket number in a specific header within the response Any help is appreciated. ...just my 2 cents... The ticket subject is build in Kernel::System::Ticket - sub TicketSubjectBuild. In a first approach we removed the ticket number completely from the subject and put it in the signature (OTRS_TICKET_TicketNumber). But it proved better to keep the ticket number in the subject and just put it at the end - for the customers the viruses where everywhere ;-) regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHOKpevXo8m5PgoXQRAgpdAJ9u3hwMVo9zeKWZyTzZljXw9AbO0QCfYk/K dzmQcwHe1FDrDB+xFm1WpnA= =H0GG -END PGP SIGNATURE- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] How to Hide Ticket Number in E-mail Subject
Hello, you all! I'd like to know if there's a way to hide the ticket number from the customer. I've been facing some problems here. The customers sometime delete OTRS messages because they think it's some kind of virus! :P [Ticket#1010015550145]. Is there a way to avoid it? For example attaching the ticket number in a specific header within the response Any help is appreciated. Harry Cruz ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Shared Responsability Tickets
Hello, everyone! Is there a way to have shared responsability tickets? I mean, in my company we frequently have an situation in which two agents are in charge of handling a customer request. Has anyone ever done that? Best regards, Harry ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Delay before sending e-mail
Hello, Everyone! I've installed OTRS on a Debian-based Linux Distro and, fortunately, everythings goes okay (so far), except for a delay I get when performing an operation which relies on e-mail sending functionality, like answering a customer ticket. I run it on a MS Exchange Server, in an intranet. I think OTRS might be performing some kind of checking before actually sending the mail. If that's the case, what would that be? Have you ever experienced that? Best regards, Harry ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Delay before sending e-mail
Thanks for your reply! Now it's weekend and so no job for a while! As soon as I'm back to office I'll try out what you guys told me to. What do you really mean by delay, btw? Are we talking seconds, minutes or hours here? Actually that's not a rally substancial delay The page stops responding for 1 minute or so, then it does the job. But that's far more time as compared to what the staff would consider as an appropriate time for such a simple action. Thanks a lot, Harry Cruz 2007/10/19, Marius Flage [EMAIL PROTECTED]: Harry Cruz wrote: I've installed OTRS on a Debian-based Linux Distro and, fortunately, everythings goes okay (so far), except for a delay I get when performing an operation which relies on e-mail sending functionality, like answering a customer ticket. I run it on a MS Exchange Server, in an intranet. Check system logs to see what actually happens. Does the mail get spooled locally? Are you connecting directly to the MS Exchange Server or going through SMTP running at localhost as well? If you know the SMTP protocol, try telnetting to the SMTP server and send an email manually. Maybe there some greylisting or virus scanning involved on the Exchange side? Other culprits may be (and often is!) DNS lookups timing out. Make sure you have only responding DNS servers defined. What do you really mean by delay, btw? Are we talking seconds, minutes or hours here? I think OTRS might be performing some kind of checking before actually sending the mail. If that's the case, what would that be? Have you ever experienced that? That may well be what Maurice is drawing out in his email. Try turning off the MX checking and see if that changes anything? It's the CheckMXRecord setting in Framework - Core under SysConfig. Marius ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Re: Problem with OTRS Version - System was Upgraded, but Version remains the Same
Well, I eventually figured out what was going on In the installation directory there's a file named RELEASE, which had been left untouched when upgrading the system. After replace this file with the new RELEASE file (from version 2.2.3), everything went okay. Regards, Harry 2007/10/8, Harry Cruz [EMAIL PROTECTED]: Hello everyone! I initially installed OTRS via a debian package and wanted to have the newest version. So I've upgrade my OTRS Installation, from 2.0.4 to 2.2.3, by following the steps below: - Database and OTRS 2.0.4 files (/usr/share/otrs and /var/lib/otrs) backup; - Execution of database scripts (to 2.1 and then to 2.2) - Replaced all files in those folders with the OTRS newer version; - Issued: ./SetPermission.sh - Fixed some minor configuration problems with Apache (wrong path in otrs.conf) Then my OTRS was upgraded. I could notice that because of the many language updates I got and because the FAQ module was no longer present. But the version information on the lower right corner still says it's 2.0.4. And as I tried to install the FAQ module I got the message: Message: Sorry, can't install package, because the framework version required by the package (2.2.x) does not match your Framework (2.0.4)!! Has anyone ever experienced this kind of problem? Where is OTRS version information kept? Any help is appreciated, Harry Cruz ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Problem with OTRS Version - System was Upgraded, but Version remains the Same
Hello everyone! I initially installed OTRS via a debian package and wanted to have the newest version. So I've upgrade my OTRS Installation, from 2.0.4 to 2.2.3, by following the steps below: - Database and OTRS 2.0.4 files (/usr/share/otrs and /var/lib/otrs) backup; - Execution of database scripts (to 2.1 and then to 2.2) - Replaced all files in those folders with the OTRS newer version; - Issued: ./SetPermission.sh - Fixed some minor configuration problems with Apache (wrong path in otrs.conf) Then my OTRS was upgraded. I could notice that because of the many language updates I got and because the FAQ module was no longer present. But the version information on the lower right corner still says it's 2.0.4. And as I tried to install the FAQ module I got the message: Message: Sorry, can't install package, because the framework version required by the package (2.2.x) does not match your Framework (2.0.4)!! Has anyone ever experienced this kind of problem? Where is OTRS version information kept? Any help is appreciated, Harry Cruz ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Instructions on How To Upgrade OTRS from 2.0 to 2.2 in Linux
Thanks a lot, folks! Unfortunately I'm not allowed to install unstable packages in the server, on the account of security issues due to strict company policies. Also, I'd like a painless way of performing this upgrade. Richard, you mentioned an upgrade package... Where can I find it? Best regards, Harry 2007/10/1, Nils Breunese (Lemonbit) [EMAIL PROTECTED]: Harry Cruz wrote: I've searched all through the Web for instructions regarding the OTRS upgrade in a Linux environment. I was unsuccessful, though. Could anyone tell me where is this information to be found? My OTRS is currently installed on a Debian System, and was setup with a debian package. I believe there are packages for 2.2 in the unstable repositories for Debian. In you're running stable you're getting 2.0. You could also install from source. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Bulk Action: How to Remove The Annoying Alert Box
Hello, everyone! Is there a way to prevent that annoying alert box saying Ticket selected for bulk action everytime a ticket is selected? I don't know about you, but that really pisses me off... Best regards, Harry Cruz ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Instructions on How To Upgrade OTRS from 2.0 to 2.2 in Linux
Hello, everyone! I've searched all through the Web for instructions regarding the OTRS upgrade in a Linux environment. I was unsuccessful, though. Could anyone tell me where is this information to be found? My OTRS is currently installed on a Debian System, and was setup with a debian package. Any help is appreciated. Best wishes, Harry ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] How to Keep E-mails in Mailbox
Hello, everyone! I've installed OTRS in my company and the incoming e-mails get deleted after they're fetched. Is there a way to prevent that from happening? The manual doesn't address this issue and I'd like to keep a copy of all e-mails within the mailbox. Any help is appreciated, Harry Cruz Brazil ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] How to Keep E-mails in Mailbox
Thanks a lot folks for the answers! Having a separate mailbox is a good way, but I thought there could a way to hack PostmasterPOP3.pl so that it could just leave any mail received there. Has anyone got to do that? Regards, Harry 2007/9/11, Maciej Loszajc [EMAIL PROTECTED]: I've installed OTRS in my company and the incoming e-mails get deleted after they're fetched. Is there a way to prevent that from happening? In my system I created 2 mailboxes. Main one and backup one. OTRS is fetching mails only from first one. At the same time all emails coming to main account are forwarded [and not deleted] to the second one to have a copy. Best regards, Maciej ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
