Re: [otrs] Issue : when opening ticket, browser prompts to open/save the html of article
Hello all, Gerald, I corrected some conf and the script succeeded. Unfortunately, it was not enough. After some backup of my conf files, I uninstalled all the apache2 (v2.2.22) packages (dpkg -l | grep apache2 ) with apt-get purge transfered the v2.2.20 packages from other system (I found them in /var/cache/apt/archives) then installed those. After putting back the otrs.conf file in /etc/apache2/conf.d and restart apache2 it works. Conclusion: the v3.0 I have does not run well on apache 2.2.22, behaves ok on 2.2.20 Thank again for your time Best Regards Jerome - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Issue : when opening ticket, browser prompts to open/save the html of article
-Frederic Clere] *) Fix a regression introduced by the CVE-2011-3192 byterange fix in 2.2.20. PR 51748. [lowprio20 gmail.com] *) mod_filter: Instead of dropping the Accept-Ranges header when a filter registered with AP_FILTER_PROTO_NO_BYTERANGE is present, set the header value to none. [Eric Covener, Ruediger Pluem] *) mod_proxy_ajp: Ignore flushing if headers have not been sent. PR 51608 [Ruediger Pluem] *) mod_dav_fs: Fix segfault if apr DBM driver cannot be loaded. PR 51751. [Stefan Fritsch] *) mod_alias: Adjust log severity of incomplete redirection target message. PR 44020. *) mod_rewrite: Check validity of each internal (int:) RewriteMap even if the RewriteEngine is disabled in server context, avoiding a crash while referencing the invalid int: map at runtime. PR 50994. [Ben Noordhuis info noordhuis nl] *) core: Allow MaxRanges none|unlimited|default and set 'Accept-Ranges: none' in the case Ranges are being ignored with MaxRanges none. [Eric Covener] *) mod_proxy_ajp: Respect reuse flag in END_REPONSE packets. [Rainer Jung] The permissions are ok (otrs.SetPermissions). Server is restarted upon each change. Would you have any idea ? Thanks for your time Jerome From: Baton Jerome Sent: vendredi 1 février 2013 17:49 To: 'otrs@otrs.org' Subject: Issue : when opening ticket, browser prompts to open/save the html of article Hello, I am new to OTRS, my context is that I’m transferring an OTRS 3.0 to a new machine (there is custom dev for pgp that I don’t master inside). I not only copied the /opt/otrs but also the content of the DB. I checked for the dead links to see that some necessary JS was hidden in /etc/javascript-common. This is corrected and the system is working. Even email fetching is working ☺ and email tickets get created But I have an issue, rather weird. When open I open a ticket, the browser prompts me to open/save the html of article (which is correct) instead of showing it in the same page. Thank for your help Jerome - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Automatic creation of tickets for reccurring maintenance tasks
Hello, I'm wondering if OTRS supports creating pre-defined tickets automatically at certain intervals of time. For example, let's say someone should check the logs of some server every week, a ticket would be created automatically every Monday for this task. I've read about the Generic Agent, but it didn't see anywhere that it could also create tickets. Thanks, -- Jérôme Charaoui [EMAIL PROTECTED] Service informatique - Collège de Maisonneuve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] agents not receiving any new ticket notifications
On Tue, Apr 04, 2006 at 11:28:44AM -0700, Isaac Gonzalez wrote: yes it is enabled. I should also add that agents do not receive notifications of new tickets regardless of whether they are submitted via email or by the customer web interface. They also do not receive notifications when a ticket is moved into their queue. I triple checked to see if each agent was set to receive these notifications and they are. I also made sure that the queues that I am sending to/moving to are listed under that agents' my queues section. I had the very same problem and it seems I fixed it by configuring OTRS to use my SMTP server instead of using the sendmail command directly. Hoping this helps bye Jerome Alet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] agents not receiving any new ticket notifications
On Tue, Apr 04, 2006 at 11:44:25AM -0700, Isaac Gonzalez wrote:
how would one check to see if this is already configured?
Here are some lines from /etc/otrs/Kernel/Config.pm
--- CUT ---
$Self-{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self-{'SendmailModule::Host'} = 'localhost';
$Self-{'SendmailModule::Port'} = '25';
--- CUT ---
Replace 'localhost' with the hostname of your SMTP server.
hoping this helps
Jerome Alet
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Re: [otrs] problems after upgarde
Hi,
On Mon, Apr 03, 2006 at 02:27:14PM +0200, Christian Schoepplein wrote:
BUT normal users are never notified that a new ticket has been created,
which renders OTRS in fact unusable.
Have the users enabled the notification about a new ticket in their
personal preferences? Maybe this setting was lost during the update
process. Also every outgoing notification should be logged in the apache
log or in the OTRS logfile.
No all was correctly set, as checked directly by doing SELECTs in the
database.
I've checked my mail server logs and nothing gets sent.
Maybe a problem also could be that the following config param isn't set:
# SendmailNotificationEnvelopeFrom
# Set a email address that is used as envelope from header in outgoing
# notifications
$Self-{'SendmailNotificationEnvelopeFrom'} = '[EMAIL PROTECTED]';
Now I've set this.
It seems that I was finally able to fix the problem by configuring
OTRS to send mail using SMTP on localhost instead of using the
sendmail command directly, so maybe the problem is in my sendmail
command line options, or permissions, or whatever...
It works now, that's what I wanted :-)
Thanks for your help !
bye
Jerome Alet
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[otrs] problems after upgarde
Hi there, I'm running OTRS v2.0.4p01-4 under Debian Etch which has been upgraded from Sarge with OTRS v1.x on it. I manually upgraded the PostgreSQL database schema because this wasn't done during the automatic upgrade, and all seems to work fine, excepted the notifications. If I create a ticket by sending an email to [EMAIL PROTECTED], the ticket is created and put in the correct queue. So it seems that procmail is correctly launched and PostMaster.pl correctly parses the message. If I login as a fake customer user and create a ticket it is created correctly and viewable when I login as a normal user. If when logged as a normal user I answer a ticket by email, the message is sent correctly to the customer user. BUT normal users are never notified that a new ticket has been created, which renders OTRS in fact unusable. If while logged in as the admin I send an admin notification, it is correctly sent to normal users though. I've checked my mail server logs and nothing gets sent. If when logged as an admin I view the system log, I've got : OTRS-PM-10 Sent agent 'NewTicket' notification to '[EMAIL PROTECTED]'. So it appears that OTRS believes that it has sent the notification but in fact wasn't able to do this. I use Exim as the outgoing SMTP server, and nothing appears in mainlog, rejectlog or paniclog, so OTRS fails somewhere before the notification gets sent. Any idea of what I should do to manually send a fake notification to diagnose the problem further ? Thanks in advance for any help bye Jerome Alet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Change Theme of Otrs ?
Hi i have started to create a personnal theme for my Otrs .. I have a very small problems : I have create a new Login.dtl, that's good .. when i enter my login/pass, no problems i am connect. But when i logout, i have the old theme style .. where is the Logout page ? Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Modifiy Ticket number
Hi actually, i use DateChecksum.pm in Number generator ;=) It's possible that i modify it for get a number + small ? I am search a ticket of this features : 051027001 051027002 format: YYMMDDXXX (XXX= Autoincrement) It's possible ? i don't know where is into the code that i can change anyone can help me ? Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] OTRS and CRM Software ?
Hi Anyone know if i can use OTRS with CRM Software (SugarCRM or VTiger) ? Actually, i use a old version of SugarCRM and OTRS version 1.1.3 (old too..) but with no link from SugarCRM to OTRS (all ticket are added manually to SugarCRM). Now we want update all and want see if we can use automatiquely OTRS into a CRM Software (we can change SugarCRM to VTiger ..) Thanks for your help ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] .procmailrc not executed in SUSE 9.3
Hi, On Mon, Aug 29, 2005 at 11:42:17AM +0200, Rainer Hasenzagl wrote: As we moved to a new Hardware, we installed a fresh SUSE 9.3 Linux and OTRS 2.0.2 Tarball. Now we get the problem, that the .procmailrc is not exectued from User otrs. If I place a global procmail.rc file in /etc/, this file will be executed. Postfix is pipeing the mail to procmail -- I can see it in the mail log. On the old hardware with SUSE 9.0 and OTRS 1.3.2 (SUSE RPM) it works fine. So what can be wrong with the new SUSE or maybe procmail?? Maybe the permissions on .procmailrc are not correct ? bye Jerome Alet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] problem with FQDN and otrs 1.32.p01-5 (Debian)
Hi, I've got a problem when modifying the FQDN in Config.pm, because what I'd like is to have emails coming from otrs appear as coming from [EMAIL PROTECTED], but then having notifications contain urls like http://otrs.example.com/... but if I change the FQDN, it's either one or the other which is ok. is there a solution for this ? thanks in advance Jerome Alet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] problem with FQDN and otrs 1.32.p01-5 (Debian)
I answer to myself... On Tue, Jul 26, 2005 at 10:22:07AM +0200, Jerome Alet wrote: I've got a problem when modifying the FQDN in Config.pm, because what I'd like is to have emails coming from otrs appear as coming from [EMAIL PROTECTED], but then having notifications contain urls like http://otrs.example.com/... but if I change the FQDN, it's either one or the other which is ok. the solution was to set 'NotificationSenderEmail' in Config.pm sorry to waste bandwidth Jerome Alet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] question about queues
Hi, I've setup the OTRS 1.3.2p01-5 Debian package and it now works like a charm with PostgreSQL. OTRS is really great stuff ! Now I'm wondering : I'd like to propose to customers the choice between only two queues with names I'll choose, but actually there are several predefined queues : 'Raw', 'Junk', 'Postmaster' and 'Misc' which are of no interest to me. I've read the documentation, especially What is a ticket queue section, but it doesn't seem to explain if these predefined queues are needed or not. I'd like to delete them if possible (this I know how to do), but what happens if I delete these predefined queues ? Now another question : the PostgreSQL database schema doesn't contain statements to ensure the database integrity when someone tries to do some manual modifications : for example (with my need), if I delete from table 'queue' and still have datas matching the deleted queues in 'personal_queues' the database is incoherent, but a foreign key which references the other table would have prevented this to happen. So is this sort of things fixed in the 2.0 branch ? Thanks to all in advance Jerome Alet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] question about queues
On Fri, May 27, 2005 at 11:39:37AM +0200, Yann Richard wrote:
# PostmasterDefaultQueue
# (The default queue of all.) [default: Raw]
$Self-{PostmasterDefaultQueue} = 'Your Personnal Queue';
This Queue MUST be created before via admin web interface.
This doesn't seem to work.
When a faked customer creates a new ticket, the destination queue
which is selected is always the first one in alphabetical
order, i.e. 'Junk'
I'd like to have only the two queues I need there.
bye
Jerome Alet
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Re: [otrs] question about queues
Hi,
On Fri, May 27, 2005 at 02:15:51PM +0200, Victor Rodriguez Cortes wrote:
Writing as I think (and about something I don't really know ;), OTRS
was
developed initially for MySQL and maybe MySQL don't support (or didn't in the
past)
that feature.
Ah, yes you're probably right ! Thanks
To disable the default queues you
have 2 options:
- Rename them to something usefull for you.
- Disable them, so they won't be shown (mark as invalid in admin
interface).
Anyway, they can be used for things not related directly to your
clients, as 'Junk'
to store spam (and delete it automatically with the generic agent) or
Postmaster to
store system or administrative messages. Also, it's usefull to have some
test queues, to
test all kind of things without disturbing your clients queues. I've
renamed 'Raw' and
'Misc' as 'TestQ1' and TestQ2' ;-)
OK so is there a way to let the queues exist and be seen by agents,
while hiding them from customers ?
If I remember correctly, there's one way... let me find it... Yes, it's
called
CustomerPanelOwnSelection. It's something like:
# CustomerPanelOwnSelection
# (If this is in use, just this selection is valid for the
CustomMessage.)
$Self-{CustomerPanelOwnSelection} = {
# Queue = Frontend-Name
'CustQueue' = 'This queue is for you!',
};
This will only show the CustQueue in customers frontend named as This queue
is for
you!
This is great (even if only for email tickets).
In the meantime I've followed Yann's advice and marked the queues
as invalid
Thanks to all. Now I know that BOTH the software and its support are great !
:-)
bye
Jerome Alet
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[otrs] Install Help Please ;=)
Hi i start the installation of Otrs 1.3.1 and i have a small errors when i want add a new technicien user : [Thu Oct 07 15:13:39 2004] [error] [Thu Oct 7 15:13:39 2004] -e: cannot redirect stderr to stdout: Bad file descriptor at /opt/otrs//Kernel/System/CheckItem.pm line 62\n anyone know this error ? Thanks bye ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Add date/time to the ticket
Hi Actually, i have a small difficult for install the version 1.3.1, but i run on 1.1.3 Can i add to the auto-answer the date and the time on the ticket ? bye ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] 1.2 , accounted time in CSV File , and ticket delete
Hi Everybody Many Thanks for this 1.2 great job ! I've just had a look at the demo site . Thanks for the CSV file, a very rich idea ! More , compatible with OpenOffice ! Thanks for the forward, bounce, split options for the mails ; Thanks for the time selection in the utilities, but : Delete: In the queue view file, I looked for the Delete ticket command , mainly because of the spam . In fact , what is long to do: move one junk ticket at a time in the junk queue, anf wait for the page refresh at each time . Why not a column whith a button in front of each ticket , like in Squirrel-Mail , to delete all junk mail at a time ? Utilities : I looked for the accounted time column ! As the CSV file is a very good Idea, the accounted time column will help to get the cost of all the hot-line job . Then with Open-office or compatible, I can select , sort, sum as I want, . How can I add an Accounted Time Column in the CSV file ? Thanks again Jerome Le Montreer Consultant http://jerome.lemontreer.net Tel: 04 94 38 60 05 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Where i can modify Subject ?
Hi I don't see where i can modify the information of the email notification : == Subject: [Ticket#: 200401271029] New ticket notification! (Envoi d'un message [...])From: OTRS Notification Master [EMAIL PROTECTED] == I want change the subject and the "From", where is it ? thanks for your help ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Interesting permissions problem on Redhat 9
Hi Avi, never seen this problem on RH9 the installation is really straight forward, with everry package avalaible inthe RH9 CD . (notice: without GDperl package for the stats graphs) but each time i tried to install after i forgot to create the user otrs, it writes a lot of incredible messages ... Did you forget it too ? Jerome Miller, Avi wrote: Hi, I'm hoping someone can help me out here: I've installed OTRS on a Redhat 9 system, using the Redhat 8 RPM (though, the same thing happens installing manually via the tarball). Everything installs fine, but the CRONTAB entries don't run. I get the following errors for PostMasterPOP3.pl, UnlockTickets.pl and GenericAgent.pl -- I assume I'll get the same errors on all the scripts, when they run. install_driver(mysql) failed: Can't locate loadable object for module DBD::mysql in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/lib/perl5/5.8.0/i386-linux-thread-multi /usr/lib/perl5/5.8.0 /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl ..) at (eval 35) line 3 Compilation failed in require at (eval 35) line 3. Perhaps a module that DBD::mysql requires hasn't been fully installed at /opt/otrs/Kernel/System/DB.pm line 103 What's interesting about this error is that it only happens when the otrs user tries to run the script. If I run the script as root, it works just fine. So, there is something wrong with the permissions for the otrs user. I've been trying to search on this, but can't seem to find anything. Any assistance would be appreciated! Thanks, Avi --- Web Infrastructure Manager National Office for the Information Economy Phone : 02 6271 1120 Mobile: 0412 229 687 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Backup restore error ERROR 1045: Access denied for user:'otrs@localhost'
Thank you Robert for your answer OK you''re right. my former explantion was a bit shorten ... 1) I have an OTRS 1.1.2 working on a little RH8 bos since 2 month, with the pop fct to get the tickets 2) i upgraded this installation to otrs 1.1.3 , OK ( rpm -U otrs.1.1.3.rpm) 3) i want to migrate it to a better server , which is in RH9 4) on the little RH8 box ,i did a .scripts/backup.sh OK 5) tar the backuped data on the old RH8 box 6) copy the tarred data files to the new RH9 server 7) Install OTRS on the RH9 with your OTRS113 RPM for RH8 . - Smile: every perl and mysql package needed for OTRS is present in the RH9 distrib!. so the install process is straight forward, before the Web browser part. 8) httpd://myhost/otrs/installer.pl : Error 403 , do'not have permission ... - ~otrs/ was forbidden for apache so chgrp -R apache ~otrs , and chmod 750 ~otrs/ 9) Web part install: i did not remember that if you try to change the [EMAIL PROTECTED] password you do nothing since : "Access denied for user:'[EMAIL PROTECTED]' ". So I left it empty for the moment. 10 ) the creation of the database occured . 11 ) otrs working on the new server. The step you asked me. Now restore the tarred files to the new OTRS server 11) detar 12) ./scripts/restores.sh ... - the database OTRS already exists ! - so i dropped it with a shell "mysql -u root -e 'drop ...' 13) again /scripts/restores.sh ... OK 14) I can log in with my username, I see the Queues and so on but the pop service doesnt work . I think I have to recutomize Config.pm and var/cron Do you confirm ? Thank a lot for this fine work . Jerome Robert Kehl wrote: - Original Message - From: [EMAIL PROTECTED] Sent: Saturday, September 13, 2003 6:59 PM 1) OTRS 1.1.3 installed ok on the new server , but i stopped before otrs/install.pl the original otrs was 1.1.2 , and was upgraded ok I don't fully understand this. You updgraded a (preinstalled) 1.1.2 by installing 1.1.3, but stopped before install.pl could run? And 1.1.3 did work?!? Now you want to restore from a 1.1.3 backup? Try to complete the whole installation process including install.pl, and then perform the restore action. Let us know if you succeed. hth, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] mysql packages on Red Hat 8/9
hi evrybody just for info there is a loop dependance (thru a lib*.so file ) between the RPM's mysql-server perl-DBD-MySQL mysql-3.23.54a-11 so to brake the loop, use a rpm -i --nodeps , for one of them! Jerome Robert Kehl wrote: - Original Message - From: [EMAIL PROTECTED] Sent: Saturday, September 13, 2003 6:59 PM 1) OTRS 1.1.3 installed ok on the new server , but i stopped before otrs/install.pl the original otrs was 1.1.2 , and was upgraded ok I don't fully understand this. You updgraded a (preinstalled) 1.1.2 by installing 1.1.3, but stopped before install.pl could run? And 1.1.3 did work?!? Now you want to restore from a 1.1.3 backup? Try to complete the whole installation process including install.pl, and then perform the restore action. Let us know if you succeed. hth, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Backup restore error ERROR 1045: Access denied for user: 'otrs@localhost'
Hello everybody I am trying to move otrs to a new server (new apache,otrs,mysql...) the old one is a RedHat8 rhe new one is a RedHat9 OTRS is 1.1.3 1) OTRS 1.1.3 installed ok on the new server , but i stopped before otrs/install.pl the original otrs was 1.1.2 , and was upgraded ok 2) backup Otrs on the old server , and tar the data : ok 3) untar the data ok on the new server 4) i tried to restore the data into the new otrs server httpd-2.0.40-21 perl-DBD-MySQL-2.1021-3 mysql-3.23.54a-11 mysql-server-3.23.54a-11 ./scripts/restore.sh /opt/otrs/bin /opt/otrs/Kernel/ /opt/otrs-backup/2003-. restore.sh - a restore script for OTRS $Revision: 1.5 $ Copyright (c) 2002 Martin Edenhofer [EMAIL PROTECTED] create database otrs ERROR 1045: Access denied for user: '[EMAIL PROTECTED]' (Using password: YES) what to do ? of course i am a mysql newbie! thank for your help ... Jerome ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Parasitic communication during OTRS operation !
Hi everybody Can anybody tell me why my Mozilla is talking to v0.extreme-dm.com or livenet.allyes.com as it is reading the queue tickets ? Thank you Jerome ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
