[otrs] emails with large attachments takes very long
hi, first my setup: otrs 2.4.7 win 2003 mssql 2008 perl 5.10 apache 2.2.10 mod_perl 2.0.4/dev we are experiencing that sending emails with large attachments ( 5MB) through otrs takes very long. i am talking about 2 minutes or even more... 4 minutes when the attachment ist about 10MB. i tried to change the storage placement from DB to FS, but it didn't change anything. unfortunately i don't get any more specific informations in the log files. does anyone have some similar issues or maybe someone of you guys has a solution to this problem ? thanks for your help. regards, patrick. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] emails with large attachments takes very long
Hi Patrick, An obvious question would be: is the mail server the component here causing the trouble? If adding the attachment to a note takes as much time as adding it to an email, it is caused by OTRS. Otherwise, your mail server is the bottleneck here. ((enjoy)) - Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Wed, Apr 7, 2010 at 1:44 PM, Patrick Schiess patrick.schi...@vitodata.ch wrote: hi, first my setup: otrs 2.4.7 win 2003 mssql 2008 perl 5.10 apache 2.2.10 mod_perl 2.0.4/dev we are experiencing that sending emails with large attachments ( 5MB) through otrs takes very long. i am talking about 2 minutes or even more... 4 minutes when the attachment ist about 10MB. i tried to change the storage placement from DB to FS, but it didn’t change anything. unfortunately i don’t get any more specific informations in the log files. does anyone have some similar issues or maybe someone of you guys has a solution to this problem ? thanks for your help. regards, patrick. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] emails with large attachments takes very long
Additionally, it would not be better to send a link to a file somewhere ? ;) On Wed, Apr 7, 2010 at 2:04 PM, Michiel Beijen michiel.bei...@otrs.comwrote: Hi Patrick, An obvious question would be: is the mail server the component here causing the trouble? If adding the attachment to a note takes as much time as adding it to an email, it is caused by OTRS. Otherwise, your mail server is the bottleneck here. ((enjoy)) - Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Wed, Apr 7, 2010 at 1:44 PM, Patrick Schiess patrick.schi...@vitodata.ch wrote: hi, first my setup: otrs 2.4.7 win 2003 mssql 2008 perl 5.10 apache 2.2.10 mod_perl 2.0.4/dev we are experiencing that sending emails with large attachments ( 5MB) through otrs takes very long. i am talking about 2 minutes or even more... 4 minutes when the attachment ist about 10MB. i tried to change the storage placement from DB to FS, but it didn’t change anything. unfortunately i don’t get any more specific informations in the log files. does anyone have some similar issues or maybe someone of you guys has a solution to this problem ? thanks for your help. regards, patrick. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] emails with large attachments takes very long
hi michiel, thanks a lot for your answer. so, i did the comparison. everything excepting sending an email is pretty fast (about 2-5s für 10MB). sending an email with 10MB as an attachment takes about 3 minutes. at this point you will say, that there is a problem with the mailserver... but i am not sure. if i really had a problem with the mail server, then i would experiencing exactly the same behaviour with unsing an email client... but the email client sends also pretty fast and so i would say that this is not the bottleneck. what about perl? if i understand otrs code well, there is a transformation into base64 and during the 3 minutes trying to send the email, i recognize a very high load of the server cpu (100% on one core). don't you think that there is another problem that is maybe placed into the transformation into base64 or maybe something directly with perl... thanks again for your help. regards, patrick. -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Michiel Beijen Gesendet: Mittwoch, 7. April 2010 14:04 An: User questions and discussions about OTRS. Betreff: Re: [otrs] emails with large attachments takes very long Hi Patrick, An obvious question would be: is the mail server the component here causing the trouble? If adding the attachment to a note takes as much time as adding it to an email, it is caused by OTRS. Otherwise, your mail server is the bottleneck here. ((enjoy)) - Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Wed, Apr 7, 2010 at 1:44 PM, Patrick Schiess patrick.schi...@vitodata.ch wrote: hi, first my setup: otrs 2.4.7 win 2003 mssql 2008 perl 5.10 apache 2.2.10 mod_perl 2.0.4/dev we are experiencing that sending emails with large attachments ( 5MB) through otrs takes very long. i am talking about 2 minutes or even more... 4 minutes when the attachment ist about 10MB. i tried to change the storage placement from DB to FS, but it didn’t change anything. unfortunately i don’t get any more specific informations in the log files. does anyone have some similar issues or maybe someone of you guys has a solution to this problem ? thanks for your help. regards, patrick. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Emails via IMAP is fetched by server but never gets inserted to SQL(OTRS)
Hi, I have installed OTRS successfully and setup an IMAP account towards an Exchange 2003 server. This worked fine for a while but then stopped working. The IMAP service is running on the Exchange server. I've installed wireshark (network analyzer) to see that the email is fetched via IMAP protocol into the server when the cronw is running. I can see that it finds the new email, fetches it, deletes it from the Exchange server, but it never gets inserted into the SQL database. Anyone have any idea where I can search for the error? Server: Windows 2003 Server SP2 OTRS v. 2.3.4 CronW (for fetching emails) (uses crontab.txt) Best regards Daniel Tangen - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Emails via IMAP is fetched by server but never gets insertedto SQL(OTRS)
Found the problem. I had changed the priority names. Eg. Priority: 3 normal - 3 medium When I changed it back from 3 medium to 3 normal it problem was solved and emails was inserted into SQL again. The setting can be adjusted at OTRS - Admin - System-Priority I found this by looking at the log files under: C:\Program Files\OTRS\OTRS\var\log\otrs.log [Wed Jun 3 12:56:01 2009][Error][Kernel::System::Ticket::TicketCreate][422] No PriorityID (invalid Priority Name?)! ) Best regards Daniel Tangen Fra: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Sendt: 3. juni 2009 10:17 Til: otrs@otrs.org Emne: [otrs] Emails via IMAP is fetched by server but never gets insertedto SQL(OTRS) Hi, I have installed OTRS successfully and setup an IMAP account towards an Exchange 2003 server. This worked fine for a while but then stopped working. The IMAP service is running on the Exchange server. I've installed wireshark (network analyzer) to see that the email is fetched via IMAP protocol into the server when the cronw is running. I can see that it finds the new email, fetches it, deletes it from the Exchange server, but it never gets inserted into the SQL database. Anyone have any idea where I can search for the error? Server: Windows 2003 Server SP2 OTRS v. 2.3.4 CronW (for fetching emails) (uses crontab.txt) Best regards Daniel Tangen - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] http address in OTRS emails
Hi, I am trying to change the http://yourhost.example.com address in the Notification emails but can't seem to find out where it is. Could someone please help me? Andrew Meyer Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 BEGIN:VCARD VERSION:2.1 N:Meyer;Andrew FN:Andrew Meyer ORG:;Information Technology TITLE:Unix Administrator TEL;WORK;VOICE:314-277-3307 TEL;HOME;VOICE:314-277-3307 TEL;CELL;VOICE:314-565-0868 ADR;WORK:;Hampton;11549 Templar Dr.;Creve Coeur;MO;63141;United States LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Hampton=0D=0A11549 Templar Dr.=0D=0ACreve Coeur, MO 63141=0D=0AUnited States EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070712T170709Z END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] http address in OTRS emails
Open SysConfig in the admin Area Got to Framework - Core Edit FQDN: Full qualified domain name of your system. Insert the FQDN of your server. Gabriele - Original Message - From: Andrew Meyer To: otrs@otrs.org Sent: Monday, August 27, 2007 5:45 PM Subject: [otrs] http address in OTRS emails Hi, I am trying to change the http://yourhost.example.com address in the Notification emails but can't seem to find out where it is. Could someone please help me? Andrew Meyer Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] eMails with wide characters blocking mailbox
Hello, I got an OTRS installation on a Redhat ES Linux 4 box. This OTRS fetches mails from our Exchange 2003 server. Sometimes there are mails with special characters in the subject header. The OTRS PostMasterPOP3.pl will fail on these mails and thus no tickets will be fetched until this blocking mail is removed manually from the Mailbox. The problem seems to be in one of the Perl-Modules OTRS is using. This is the error message I get when running the PostMasterPOP3.pl from the command line: Message 3/17 ([EMAIL PROTECTED]) Wide character in syswrite at /usr/lib/perl5/5.8.5/Net/Cmd.pm line 436. Is there a way to fix this problem? Thanks and kind regards --- Falko Zurell Head of Application Management /i-d media AG Ohlauer Straße 43 D-10999 Berlin Tel +49 (0)30 - 2 59 47 - 357 Fax +49 (0)30 - 2 59 47 - 471 www.idmedia.com ___ Board: Regine Haschka-Helmer (CEO), Franz Klose (CFO) Chairman of the Supervisory Board: Christian A. Hufnagl Headquarters: Berlin, Place of Jurisdiction: Berlin HRB 76342 UST-Id. DE812698340 ___ This message may contain confidential information and must not be copied, disclosed or used by anybody other than the intended recipient. If you have received this message in error, please notify us immediately by reply e-mail and delete all records of the message from your computer. The views represented in this message are solely those of the author. Neither the author nor I-D Media AG accepts any liability for the contents of this message. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Emails from Agent appear as from Customer in 2.1.2
For some of our tickets we generate information in another database that is emailed to the customer, and our OTRS system is CCed. In the past (1.3) these emails appeared in OTRS as agent messages, but now in 2.1.2 these appear as customer emails and generate follow-up notices. Can I change this behavior? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Emails from Agent appear as from Customer in 2.1.2
Wes Plate schrieb: For some of our tickets we generate information in another database that is emailed to the customer, and our OTRS system is CCed. In the past (1.3) these emails appeared in OTRS as agent messages, but now in 2.1.2 these appear as customer emails and generate follow-up notices. Can I change this behavior? Use the Postmaster Filter. There, first you have to recognize when a mail comes from your other DB which CC's to OTRS. Then set e.g. * X-OTRS-SenderType to agent or system or a self-defined value (which must be added in DB-table article_sender_type * X-OTRS-ArticleType to e.g. note or a self defined article-type (e.g. db-note) which must be added to DB-table article_type Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Emails to remain in the inbox
Is it possible to retain all the emails that are send to inbox that the otrs reads. I want the cron to read the emails and send a copy of the email to to otrs. At the moment it seems as if it flushes the emails from the inbox to the otrs Please advise Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] emails
Good day
Please can someone help me I am tying to get email onto
system, I tried activating the CustomerGroupSupport with this line
$Self-{'CustomerGroupSupport'} = '0'; in Config.pm but
it is not working, it works when I run cat
../doc/test-email-1.box|./PostMasterPOP3.pl and I do not think I have to always
do that to get emails onto the system.
I have Installed otrs2.0.4 on SUSE Linux
Thanks
Mamakwa
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[otrs] emails
Good day
Please can someone help me I am tying to get email onto
system, I tried activating the CustomerGroupSupport with this line
$Self-{'CustomerGroupSupport'} = '0'; in Config.pm but
it is not working, it works when I run cat
../doc/test-email-1.box|./PostMasterPOP3.pl and I do not think I have to always
do that to get emails onto the system.
I have Installed otrs2.0.4 on SUSE Linux
Thanks
Mamakwa
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RE: [otrs] No Sent Date and Time in OTRS Emails and notification
Asim, Do you mean Sent:None in the email header you receive or do you mean that OTRS is not sending the reply notification? Art Powell Diamond IT Services 1-512-517-6472 [EMAIL PROTECTED] For support email [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Asim Ansari Sent: Thursday, September 15, 2005 4:49 PM To: otrs@otrs.org Subject: [otrs] No Sent Date and Time in OTRS Emails and notification Hi, I see Sent: None in email (Ms Outlook 2003) replies/notifications sent by OTRS (1.3.2) running on RHEL 3 AS, I have tried sending this email from my two different email servers (qmail and VPOP) but both have the same results. I am sure there is some thing wrong with OTRS, email servers are working perfectly. Please help. Asim ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Emails Importing
Hello, I have message history for several years in my e-mail client. And I want to import these emails into OTRS system. Is there way to do that? Requirements: 1) Ticket create date should be taken from original message (not current date). 2) All tickets from/to same email address should be combined into one ticket. 3) All imported tickets should be Closed. Thank you. -- Thomas ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Emails
Hi Richard,
To reformat your outgoing OTRS Email, simply add the following to Config.pm :
$Self-{ResponseFormat} = '$Data{Salutation}
$Data{StdResponse}
$Data{OrigFrom} $Text{wrote}:
$Data{Body}
$Data{Signature}
';
If you don't want the original message displayed remove :
$Data{OrigFrom} $Text{wrote}:
$Data{Body}
HTH
Graeme
Richard Hamson wrote:
Guys,
What I am after is some advice on amending the way email text is setup.
Below is an example from an email from Christian. You can see that the
salutation 'Hi Owen' is added and then the new text is added below the
original mail.
Is it possible to change this so new text is automatically added above the
original mail - or possibly get rid of the original mail text altogether?
Cheers
Hi Owen,
On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
Would you please open a report with the error message on this problem in
our bugzilla system on
Done.
http://bugs.otrs.org
Please include your patch in this report also.
And Done.
Thanks a lot!
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--
~
NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
~
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Re: [otrs] Emails
Graeme,
That was a big help - many thanks. Out of interest I only noticed this code
in the Defaults.pm file and nowhere else. Where does OTRS draw the default
configuration from if the code doesnt appear in the Config.pm file?
Regards
Richard
From: Graeme Brough [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org otrs@otrs.org
To: User questions and discussions about OTRS.org otrs@otrs.org
CC: dev@otrs.org
Subject: Re: [otrs] Emails
Date: Wed, 08 Jun 2005 09:21:05 +0100
Hi Richard,
To reformat your outgoing OTRS Email, simply add the following to Config.pm
:
$Self-{ResponseFormat} = '$Data{Salutation}
$Data{StdResponse}
$Data{OrigFrom} $Text{wrote}:
$Data{Body}
$Data{Signature}
';
If you don't want the original message displayed remove :
$Data{OrigFrom} $Text{wrote}:
$Data{Body}
HTH
Graeme
Richard Hamson wrote:
Guys,
What I am after is some advice on amending the way email text is setup.
Below is an example from an email from Christian. You can see that the
salutation 'Hi Owen' is added and then the new text is added below the
original mail.
Is it possible to change this so new text is automatically added above
the
original mail - or possibly get rid of the original mail text
altogether?
Cheers
Hi Owen,
On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
Would you please open a report with the error message on this problem
in
our bugzilla system on
Done.
http://bugs.otrs.org
Please include your patch in this report also.
And Done.
Thanks a lot!
_
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= http://www.otrs.de/
--
~
NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
~
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a
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Re: [otrs] Emails
Hi Richard,
I have often wondered that myself, but never had the time to investigate
further, I suspect it may actually be Default.pm, but that is an absolute guess
with no substance.
Perhaps one of our fellow list members may be able to enlighten us.
Over to you guys :-)
Graeme
Richard Hamson wrote:
Graeme,
That was a big help - many thanks. Out of interest I only noticed this code
in the Defaults.pm file and nowhere else. Where does OTRS draw the default
configuration from if the code doesnt appear in the Config.pm file?
Regards
Richard
From: Graeme Brough [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org otrs@otrs.org
To: User questions and discussions about OTRS.org otrs@otrs.org
CC: dev@otrs.org
Subject: Re: [otrs] Emails
Date: Wed, 08 Jun 2005 09:21:05 +0100
Hi Richard,
To reformat your outgoing OTRS Email, simply add the following to Config.pm
:
$Self-{ResponseFormat} = '$Data{Salutation}
$Data{StdResponse}
$Data{OrigFrom} $Text{wrote}:
$Data{Body}
$Data{Signature}
';
If you don't want the original message displayed remove :
$Data{OrigFrom} $Text{wrote}:
$Data{Body}
HTH
Graeme
Richard Hamson wrote:
Guys,
What I am after is some advice on amending the way email text is setup.
Below is an example from an email from Christian. You can see that the
salutation 'Hi Owen' is added and then the new text is added below the
original mail.
Is it possible to change this so new text is automatically added above
the
original mail - or possibly get rid of the original mail text
altogether?
Cheers
Hi Owen,
On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
Would you please open a report with the error message on this problem
in
our bugzilla system on
Done.
http://bugs.otrs.org
Please include your patch in this report also.
And Done.
Thanks a lot!
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Re: Re: [otrs] Emails
hi,
this works quite simple (afaik)
at first it reads the defaults.pm and
then config and overwrites everthing that is found there.
defaults contains all vars (and will
be updated if you update the system, so keep your hands off...)
conffig only the ones that you like
to modify.
just .02 euros.
Li
[EMAIL PROTECTED] schrieb am 08.06.2005 13:06:52:
Hi Richard,
I have often wondered that myself, but never had the time to
investigate further, I suspect it may actually be Default.pm, but
that is an absolute guess with no substance.
Perhaps one of our fellow list members may be able to enlighten us.
Over to you guys :-)
Graeme
Richard Hamson wrote:
Graeme,
That was a big help - many thanks. Out of interest I only
noticedthis code
in the Defaults.pm file and nowhere else. Where does OTRS
draw the default
configuration from if the code doesnt appear in the Config.pm
file?
Regards
Richard
From: Graeme Brough [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org
otrs@otrs.org
To: User questions and discussions about OTRS.org
otrs@otrs.org
CC: dev@otrs.org
Subject: Re: [otrs] Emails
Date: Wed, 08 Jun 2005 09:21:05 +0100
Hi Richard,
To reformat your outgoing OTRS Email, simply add the following
to Config.pm
:
$Self-{ResponseFormat} = '$Data{Salutation}
$Data{StdResponse}
$Data{OrigFrom} $Text{wrote}:
$Data{Body}
$Data{Signature}
';
If you don't want the original message displayed remove :
$Data{OrigFrom} $Text{wrote}:
$Data{Body}
HTH
Graeme
Richard Hamson wrote:
Guys,
What I am after is some advice on amending the way email
text is setup.
Below is an example from an email from Christian. You
can see that the
salutation 'Hi Owen' is added and then the new text is
added below the
original mail.
Is it possible to change this so new text is automatically
added above
the
original mail - or possibly get rid of the original mail
text
altogether?
Cheers
Hi Owen,
On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
Would you please open a report with the error
message on this problem
in
our bugzilla system on
Done.
http://bugs.otrs.org
Please include your patch in this report also.
And Done.
Thanks a lot!
_
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Support oder
Re: Re: [otrs] Emails
Hi!
Yes, thats absolutely right. All default settings come from Defaults.pm
and are overwritten by the settings in Config.pm. In 2.0 the Defaults.pm
is splitted in some more files located under Kernel/Config/Files, but
also the Config.pm is the right place for personal settings.
Regards,
Christian
On Wed, Jun 08, 2005 at 01:22:14PM +0200, [EMAIL PROTECTED] wrote:
hi,
this works quite simple (afaik)
at first it reads the defaults.pm and then config and overwrites everthing
that is found there.
defaults contains all vars (and will be updated if you update the system,
so keep your hands off...)
conffig only the ones that you like to modify.
just .02 euros.
Li
[EMAIL PROTECTED] schrieb am 08.06.2005 13:06:52:
Hi Richard,
I have often wondered that myself, but never had the time to
investigate further, I suspect it may actually be Default.pm, but
that is an absolute guess with no substance.
Perhaps one of our fellow list members may be able to enlighten us.
Over to you guys :-)
Graeme
Richard Hamson wrote:
Graeme,
That was a big help - many thanks. Out of interest I only noticedthis
code
in the Defaults.pm file and nowhere else. Where does OTRS draw the
default
configuration from if the code doesnt appear in the Config.pm file?
Regards
Richard
From: Graeme Brough [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org
otrs@otrs.org
To: User questions and discussions about OTRS.org otrs@otrs.org
CC: dev@otrs.org
Subject: Re: [otrs] Emails
Date: Wed, 08 Jun 2005 09:21:05 +0100
Hi Richard,
To reformat your outgoing OTRS Email, simply add the following to
Config.pm
:
$Self-{ResponseFormat} = '$Data{Salutation}
$Data{StdResponse}
$Data{OrigFrom} $Text{wrote}:
$Data{Body}
$Data{Signature}
';
If you don't want the original message displayed remove :
$Data{OrigFrom} $Text{wrote}:
$Data{Body}
HTH
Graeme
Richard Hamson wrote:
Guys,
What I am after is some advice on amending the way email text is
setup.
Below is an example from an email from Christian. You can see that
the
salutation 'Hi Owen' is added and then the new text is added below
the
original mail.
Is it possible to change this so new text is automatically added
above
the
original mail - or possibly get rid of the original mail text
altogether?
Cheers
Hi Owen,
On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
Would you please open a report with the error message on this
problem
in
our bugzilla system on
Done.
http://bugs.otrs.org
Please include your patch in this report also.
And Done.
Thanks a lot!
_
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= http://www.otrs.de/
--
~
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recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is
prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
~
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RE: [otrs] Emails
RTFM :-))
Copied from the manual:
-
OTRS has many config options. There are two config files. Kernel/Config.pm and
Kernel/Config/Defaults.pm.
Kernel/Config/Defaults.pm is the default config file which should not be
changed. You will find all possible config options in this file. Is quite
simple to read.
Kernel/Config.pm.dist is the example file for Kernel/Config.pm (custom config
file) which must be copied (cp Kernel/Config.pm.dist Kernel/Config.pm).
How it works! The Kernel/Config/Defaults.pm (default config settings) is loaded
at first, then the Kernel/Config.pm (custom config file). So if you want to
change the default config settings, copy (copy and paste) the needed options
from Kernel/Config/Defaults.pm into Kernel/Config.pm and change the values like
you want.
-
Regards,
Peter
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Graeme Brough
Sent: woensdag 8 juni 2005 13:07
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Emails
Hi Richard,
I have often wondered that myself, but never had the time to investigate
further, I suspect it may actually be Default.pm, but that is an absolute guess
with no substance.
Perhaps one of our fellow list members may be able to enlighten us.
Over to you guys :-)
Graeme
Richard Hamson wrote:
Graeme,
That was a big help - many thanks. Out of interest I only noticed this code
in the Defaults.pm file and nowhere else. Where does OTRS draw the default
configuration from if the code doesnt appear in the Config.pm file?
Regards
Richard
From: Graeme Brough [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org otrs@otrs.org
To: User questions and discussions about OTRS.org otrs@otrs.org
CC: dev@otrs.org
Subject: Re: [otrs] Emails
Date: Wed, 08 Jun 2005 09:21:05 +0100
Hi Richard,
To reformat your outgoing OTRS Email, simply add the following to Config.pm
:
$Self-{ResponseFormat} = '$Data{Salutation}
$Data{StdResponse}
$Data{OrigFrom} $Text{wrote}:
$Data{Body}
$Data{Signature}
';
If you don't want the original message displayed remove :
$Data{OrigFrom} $Text{wrote}:
$Data{Body}
HTH
Graeme
Richard Hamson wrote:
Guys,
What I am after is some advice on amending the way email text is setup.
Below is an example from an email from Christian. You can see that the
salutation 'Hi Owen' is added and then the new text is added below the
original mail.
Is it possible to change this so new text is automatically added above
the
original mail - or possibly get rid of the original mail text
altogether?
Cheers
Hi Owen,
On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
Would you please open a report with the error message on this problem
in
our bugzilla system on
Done.
http://bugs.otrs.org
Please include your patch in this report also.
And Done.
Thanks a lot!
_
Want to block unwanted pop-ups? Download the free MSN Toolbar now!
http://toolbar.msn.co.uk/
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= http://www.otrs.de/
--
~
NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
~
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[otrs] Emails
Guys, What I am after is some advice on amending the way email text is setup. Below is an example from an email from Christian. You can see that the salutation 'Hi Owen' is added and then the new text is added below the original mail. Is it possible to change this so new text is automatically added above the original mail - or possibly get rid of the original mail text altogether? Cheers Hi Owen, On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote: Would you please open a report with the error message on this problem in our bugzilla system on Done. http://bugs.otrs.org Please include your patch in this report also. And Done. Thanks a lot! _ Want to block unwanted pop-ups? Download the free MSN Toolbar now! http://toolbar.msn.co.uk/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
