Re: [Ql-Users] Remote Assistance
In message <[EMAIL PROTECTED]>, Norman Dunbar <[EMAIL PROTECTED]> writes hitchies wrote: (it rained yesterday Norman) Of course it did John! :-) Cheers, Norman. ... And the rain water was used in a turbine to produce energy, which helped to save the planet . :-) -- Malcolm Cadman ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
Re: [Ql-Users] Remote Assistance
hitchies wrote: > (it rained yesterday Norman) Of course it did John! :-) Cheers, Norman. ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
Re: [Ql-Users] Remote Assistance
A lot of nicely coloured and interesting ink flying about at present... Here's my blot: 'Remote Diagnosis' p62f Computer Active : Issue 277 of 2-15 October 2008. Thanks to you all for education, diplomacy and lafs ;-) John in Wales (it rained yesterday Norman) ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
Re: [Ql-Users] Remote Assistance
In message <[EMAIL PROTECTED]>, Dave Walker <[EMAIL PROTECTED]> writes Hi, From Dilwyn's description is does not seem that Log-Me-In is that easy to use. I would think, also, that his reference to the Anti-Virus will be allowing to pass through a Firewall. Dilwyn, The remote control facility is always available. For the first month they let you try out the items that are in the version you pay for as well such as remote printing, file transfer etc. I can tell you from experience that LogMeIn is less trouble than any of the other options. Not sure why your Anti-Virus should have been getting involved. I have used LogMeIn successfully with those who knew nothing about computers, and who were unable to get the Windows Remote Assistance to work. Dave -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dilwyn Jones Sent: 22 October 2008 19:50 To: QL-Users list Subject: Re: [Ql-Users] Remote Assistance I would agree. I use LogMeIn regularly and it is very simple to set up. On 22/10/2008 17:02, Dave Walker wrote: You might want to look instead at the LogMeIn product as this does lot require that kind of special network setup. This is the latest incarnation of what many years ago was called "PC Anywhere" for those with long memories. The version of LogMeIn with basic remote control is free for private use. I have used it successfully with a number of friends who want remote support. It is easy enough to talk a user through downloading and activating their end as it is basically a case of following on-screen prompts. OK, I downloaded it and installed it. Not straightforward - all sorts of things went wrong, including my anti-virus taking a strong interest in preventing it doing what it was trying to, which may have been the cause of all the things which went wrong. If I understand properly, it works as a full version for a month then reverts to a "receive-only" mode, which (maybe I misunderstood) isn't what I wanted. Either way, it was extremely unclear what was happening half the time. For family members, I should be able to get to their routers to set the relevant access details and use standard remote assistance for that. I'll give this a try, as it seems a logically simple solution (trying to offer computer assistance by definition it has to be simpler to use than the problem it's meant to solve) but I usually end up throwing away this kind of software after early problems like this, on the basis that if they can't be bothered to make it a trouble free installation, the rest of the program won't be up to much. It might be easy for a software pro to use, but first impressions are very poor and I certainly would not like to talk anyone through this installation after all the things which went wrong here. -- Malcolm Cadman ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
Re: [Ql-Users] Remote Assistance
The remote control facility is always available. For the first month they let you try out the items that are in the version you pay for as well such as remote printing, file transfer etc. OK. I can tell you from experience that LogMeIn is less trouble than any of the other options. They must be pretty awful to use if this one is "less trouble" (or I'm plain unlucky) Not sure why your Anti-Virus should have been getting involved. I have used LogMeIn successfully with those who knew nothing about computers, and who were unable to get the Windows Remote Assistance to work. It popped up a warning, asked if I wanted to block something then went away. From that point, things kept going wrong. I ended up getting multiple copies of activation emails, links wouldn't work without manual copy and paste and so on. Clicking on links to activate basically did nothing and I had to copy and paste them to get them going. I guess that might be down to security settings on this PC but that's only a guess. From what you and Stephen said, it was supposed to be pretty easy, I can assure you it was the kind of struggle that puts you off something for life. When I'd sorted what was happening with the emails, a link in one of them took me to a PDF which described how the installation should go. I don't remember seeing half the screens! Anyway, it's installed and eventually may or may not come in useful - I hope it does even if it only saves me occasional trips to help my son with his PeeCee hen he eventually gets broadband. The amount of work which goes into getting something like this to work is a bit like getting a sledgehammer to crack a nut. I realise security has to be important when you want another computer to access yours, but there must be easier ways than this. -- Dilwyn Jones ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
Re: [Ql-Users] Remote Assistance
Dilwyn Jones a écrit : I would agree. I use LogMeIn regularly and it is very simple to set up. On 22/10/2008 17:02, Dave Walker wrote: You might want to look instead at the LogMeIn product as this does lot require that kind of special network setup. This is the latest incarnation of what many years ago was called "PC Anywhere" for those with long memories. The version of LogMeIn with basic remote control is free for private use. I have used it successfully with a number of friends who want remote support. It is easy enough to talk a user through downloading and activating their end as it is basically a case of following on-screen prompts. OK, I downloaded it and installed it. Not straightforward - all sorts of things went wrong, including my anti-virus taking a strong interest in preventing it doing what it was trying to, which may have been the cause of You can also try SparkAngel, Linux, MacOsX and Windows compatible. Jerome ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
Re: [Ql-Users] Remote Assistance
In message <[EMAIL PROTECTED]>, Dilwyn Jones <[EMAIL PROTECTED]> writes Hi Dilwyn, It is a good idea, and I was thinking something similar myself. I have just signed up to a service called GigaTribe, which has an easy interface to allow sharing access to another person's computer. The basic usage is free. Then there is an enhanced version. You just give a permission to have certain Folders on your computer that you wish to Share. Everything else is left secure to yourself. After that you can also invite other people in to that Share, so that it becomes like a small network. I do not think that Windows Remote Assistance is that easy to use directly. Hence, these services are being offered to make the idea more accessible and to work better. What you can do with a service like GigaTribe, is to make yourself a Share. So that you can look at your work computer from Home, and vice versa. I haven't tried that, as yet though. Now that I am on Messenger and Skype, I've started thinking about using the Remote Assistance facility in Windoze. I wondered if it might come in useful in my Quanta helpline capacity. Does anyone have experience of using this? Would it be possible for me to connect to the PC of someone running a QL emulator to help with trying to solve QL and emulator issues? If anyone on this list would like to give it a try to see what we can achieve, please email me privately and I'll issue my user name - I don't want the user name to fall foul of spamming etc as a result of appearing and being archived on this list. Once I know what I'm doing I'll probably "go public" then. (Hmm, I expect Geoff or Roy will use that phrase in evidence against me in the next QL Today :o| ) I have access to broadband now, but I don't know if it would work on dial-up. This is just an idea I'm toying with to try to see how we can harness these technologies to further the QLing experience (i.e. make Windoze work for its living!) It might come to nothing in the end, but it's worth a try I suppose. -- Malcolm Cadman ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
Re: [Ql-Users] Remote Assistance
Dilwyn, The remote control facility is always available. For the first month they let you try out the items that are in the version you pay for as well such as remote printing, file transfer etc. I can tell you from experience that LogMeIn is less trouble than any of the other options. Not sure why your Anti-Virus should have been getting involved. I have used LogMeIn successfully with those who knew nothing about computers, and who were unable to get the Windows Remote Assistance to work. Dave -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dilwyn Jones Sent: 22 October 2008 19:50 To: QL-Users list Subject: Re: [Ql-Users] Remote Assistance > I would agree. I use LogMeIn regularly and it is very simple to set up. > > On 22/10/2008 17:02, Dave Walker wrote: >> You might want to look instead at the LogMeIn product as this does lot >> require that kind of special network setup. This is the latest >> incarnation >> of what many years ago was called "PC Anywhere" for those with long >> memories. The version of LogMeIn with basic remote control is free for >> private use. I have used it successfully with a number of friends who >> want >> remote support. It is easy enough to talk a user through downloading >> and >> activating their end as it is basically a case of following on-screen >> prompts. OK, I downloaded it and installed it. Not straightforward - all sorts of things went wrong, including my anti-virus taking a strong interest in preventing it doing what it was trying to, which may have been the cause of all the things which went wrong. If I understand properly, it works as a full version for a month then reverts to a "receive-only" mode, which (maybe I misunderstood) isn't what I wanted. Either way, it was extremely unclear what was happening half the time. For family members, I should be able to get to their routers to set the relevant access details and use standard remote assistance for that. I'll give this a try, as it seems a logically simple solution (trying to offer computer assistance by definition it has to be simpler to use than the problem it's meant to solve) but I usually end up throwing away this kind of software after early problems like this, on the basis that if they can't be bothered to make it a trouble free installation, the rest of the program won't be up to much. It might be easy for a software pro to use, but first impressions are very poor and I certainly would not like to talk anyone through this installation after all the things which went wrong here. -- Dilwyn Jones ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
Re: [Ql-Users] Remote Assistance
On 22/10/2008 19:50, Dilwyn Jones wrote: On 22/10/2008 17:02, Dave Walker wrote: You might want to look instead at the LogMeIn product as this does lot require that kind of special network setup. OK, I downloaded it and installed it. Not straightforward - all sorts of things went wrong, including my anti-virus taking a strong interest in preventing it doing what it was trying to, which may have been the cause of all the things which went wrong. If I understand properly, it works as a full version for a month then reverts to a "receive-only" mode, which (maybe I misunderstood) isn't what I wanted. Either way, it was extremely unclear what was happening half the time. Sorry you've had problems - I've used LogMeIn for so long that I don't recall any installation problems. After a month it reverts to the standard facilities which exclude direct file transfer and printing but the main functionality isn't affected (I just email files back and forward when I need to, now). -- Regards, Stephen ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
Re: [Ql-Users] Remote Assistance
Dilwyn Jones wrote, On 22/10/08 19:50: I would agree. I use LogMeIn regularly and it is very simple to set up. On 22/10/2008 17:02, Dave Walker wrote: You might want to look instead at the LogMeIn product as this does lot require that kind of special network setup. This is the latest incarnation of what many years ago was called "PC Anywhere" for those with long memories. The version of LogMeIn with basic remote control is free for private use. I have used it successfully with a number of friends who want remote support. It is easy enough to talk a user through downloading and activating their end as it is basically a case of following on-screen prompts. OK, I downloaded it and installed it. Not straightforward - all sorts of things went wrong, including my anti-virus taking a strong interest in preventing it doing what it was trying to, which may have been the cause of all the things which went wrong. If I understand properly, it works as a full version for a month then reverts to a "receive-only" mode, which (maybe I misunderstood) isn't what I wanted. Either way, it was extremely unclear what was happening half the time. For family members, I should be able to get to their routers to set the relevant access details and use standard remote assistance for that. I'll give this a try, as it seems a logically simple solution (trying to offer computer assistance by definition it has to be simpler to use than the problem it's meant to solve) but I usually end up throwing away this kind of software after early problems like this, on the basis that if they can't be bothered to make it a trouble free installation, the rest of the program won't be up to much. It might be easy for a software pro to use, but first impressions are very poor and I certainly would not like to talk anyone through this installation after all the things which went wrong here. I use tightvnc which is free and hassle free. You get them to accept all the defaults - ie install server and launch server on boot. They are then thrown into the server admin interface to set a password. When the tightvnc icon is showing in systray, get them to hover the cursor over it and note the IP address. It will show all assigned IP addresses including internal network ones. It is the public one that is needed. If the tightvnc client is then run from the remote machine it can log in using that IP address. You are then seeing and using their machine. Tony -- QBBS (QL fido BBS 2:257/67) +44(0)1442-828255 [EMAIL PROTECTED] http://firshman.co.uk Voice: +44(0)1442-828254 Fax: +44(0)1442-828255 Skype: tonyfirshman TF Services, 29 Longfield Road, TRING, Herts, HP23 4DG ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
Re: [Ql-Users] Remote Assistance
I would agree. I use LogMeIn regularly and it is very simple to set up. On 22/10/2008 17:02, Dave Walker wrote: You might want to look instead at the LogMeIn product as this does lot require that kind of special network setup. This is the latest incarnation of what many years ago was called "PC Anywhere" for those with long memories. The version of LogMeIn with basic remote control is free for private use. I have used it successfully with a number of friends who want remote support. It is easy enough to talk a user through downloading and activating their end as it is basically a case of following on-screen prompts. OK, I downloaded it and installed it. Not straightforward - all sorts of things went wrong, including my anti-virus taking a strong interest in preventing it doing what it was trying to, which may have been the cause of all the things which went wrong. If I understand properly, it works as a full version for a month then reverts to a "receive-only" mode, which (maybe I misunderstood) isn't what I wanted. Either way, it was extremely unclear what was happening half the time. For family members, I should be able to get to their routers to set the relevant access details and use standard remote assistance for that. I'll give this a try, as it seems a logically simple solution (trying to offer computer assistance by definition it has to be simpler to use than the problem it's meant to solve) but I usually end up throwing away this kind of software after early problems like this, on the basis that if they can't be bothered to make it a trouble free installation, the rest of the program won't be up to much. It might be easy for a software pro to use, but first impressions are very poor and I certainly would not like to talk anyone through this installation after all the things which went wrong here. -- Dilwyn Jones ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
Re: [Ql-Users] Remote Assistance
I would agree. I use LogMeIn regularly and it is very simple to set up. On 22/10/2008 17:02, Dave Walker wrote: You might want to look instead at the LogMeIn product as this does lot require that kind of special network setup. This is the latest incarnation of what many years ago was called "PC Anywhere" for those with long memories. The version of LogMeIn with basic remote control is free for private use. I have used it successfully with a number of friends who want remote support. It is easy enough to talk a user through downloading and activating their end as it is basically a case of following on-screen prompts. -- Regards, Stephen ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
Re: [Ql-Users] Remote Assistance
Yes, - the moment you have a router then you are going to need to do special configuring to allow connections from outside to access your local hardware. The issue is that although the basic problem is generic virtually every brand of router differs in the details of how one sets it up. Most users probably treat their routers as a "plug in and forget" device - but it is not when trying to make this type of connection. The originating end (the one starting the connection) does not have this issue as nearly all routers allow outbound connections without restrictions. With the LogMeIn software it effectively avoids this issue by both ends initiating outbound connections which are then "connected" via an external server (the LogMeIn ones in this case). There are some quite interesting technical papers on the LogMeIn web site on how they handle security for those who are interested in the details. If you want to experiment with this I am more than willing to work with you. I do not keep my Skype connection active all the time, so you might need to use a quick voice call to get me to bring it up. Dave -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dilwyn Jones Sent: 22 October 2008 17:11 To: [EMAIL PROTECTED] Subject: Re: [Ql-Users] Remote Assistance > In theory the Windows Remote Assistance should work. > > However, it is not any good for anyone who is using a router at home as to > get it to work they have to configure it to allow specific inbound ports - > a > task beyond the sort of people who you are probably trying to help. Ah, exactly the kind of "snag" information I was hoping someone would suggest. We have a wireless router here, so presumably I'd have to go through this with anyone trying to "remote assist" me? > You might want to look instead at the LogMeIn product as this does lot > require that kind of special network setup. This is the latest > incarnation > of what many years ago was called "PC Anywhere" for those with long > memories. The version of LogMeIn with basic remote control is free for > private use. I have used it successfully with a number of friends who > want > remote support. It is easy enough to talk a user through downloading and > activating their end as it is basically a case of following on-screen > prompts. Thanks. -- Dilwyn Jones ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
Re: [Ql-Users] Remote Assistance
In theory the Windows Remote Assistance should work. However, it is not any good for anyone who is using a router at home as to get it to work they have to configure it to allow specific inbound ports - a task beyond the sort of people who you are probably trying to help. Ah, exactly the kind of "snag" information I was hoping someone would suggest. We have a wireless router here, so presumably I'd have to go through this with anyone trying to "remote assist" me? You might want to look instead at the LogMeIn product as this does lot require that kind of special network setup. This is the latest incarnation of what many years ago was called "PC Anywhere" for those with long memories. The version of LogMeIn with basic remote control is free for private use. I have used it successfully with a number of friends who want remote support. It is easy enough to talk a user through downloading and activating their end as it is basically a case of following on-screen prompts. Thanks. -- Dilwyn Jones ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
Re: [Ql-Users] Remote Assistance
Dilwyn, In theory the Windows Remote Assistance should work. However, it is not any good for anyone who is using a router at home as to get it to work they have to configure it to allow specific inbound ports - a task beyond the sort of people who you are probably trying to help. You might want to look instead at the LogMeIn product as this does lot require that kind of special network setup. This is the latest incarnation of what many years ago was called "PC Anywhere" for those with long memories. The version of LogMeIn with basic remote control is free for private use. I have used it successfully with a number of friends who want remote support. It is easy enough to talk a user through downloading and activating their end as it is basically a case of following on-screen prompts. Dave Skype Id: itimpi Tel: 01707 652791 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dilwyn Jones Sent: 22 October 2008 14:29 To: QL-Users list Subject: [Ql-Users] Remote Assistance Now that I am on Messenger and Skype, I've started thinking about using the Remote Assistance facility in Windoze. I wondered if it might come in useful in my Quanta helpline capacity. Does anyone have experience of using this? Would it be possible for me to connect to the PC of someone running a QL emulator to help with trying to solve QL and emulator issues? If anyone on this list would like to give it a try to see what we can achieve, please email me privately and I'll issue my user name - I don't want the user name to fall foul of spamming etc as a result of appearing and being archived on this list. Once I know what I'm doing I'll probably "go public" then. (Hmm, I expect Geoff or Roy will use that phrase in evidence against me in the next QL Today :o| ) I have access to broadband now, but I don't know if it would work on dial-up. This is just an idea I'm toying with to try to see how we can harness these technologies to further the QLing experience (i.e. make Windoze work for its living!) It might come to nothing in the end, but it's worth a try I suppose. -- Dilwyn Jones ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm ___ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
