Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-21 Thread davenva

Reading this thread makes me wonder if Logitech has a QA group and a
formal software testing process.

I make my living in software, and find much of the Squeezebox software
process surprisingly loose and informal.  No wonder the product is so
bug-ridden!

Time for Logitech to get some professional software development
management in place!


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-20 Thread Marc

Ok, I've been testing all day directly on my Radio, which has firmware
version 7.4.1-r7915 installed.

I tested with both the AlarmSnooze applet that was packaged with 7.4.1
and then afterward with the newest available AlarmSnooze applet which is
packaged with Squeezeplay (I downloaded Squeezeplay this morning).  The
AlarmSnooze applet packaged with Squeezeplay is clearly the new one
which has been changed to invariably arm a local RTC timer even when the
Radio is still connected to the server.

I have a file of applicable log output from AlarmSnooze on debug level
that I can post if there is interest (I may also post it to bugzilla if
I'm able and it makes sense), but the bottom line is this:

The 7.4.1 included applet just doesn't have enough synchronization in
the context of the local RTC timer and server connection state to stay
sane.  Even when the fallback timer/alarm does work, the logic is not
clean.  There is a high likelihood that this applet will start an
extraneous (additional) local timer after the original local timer has
been setup and taken.  Then when that additional (extraneous) timer is
stopped (whether due to a server connection event or otherwise) the
backup alarm that has just started playing (or which may not yet even
have started playing) can be stopped.

The newer applet is much more stable since the conditional logic to
determine whether or not to start a local timer has been essentially
eliminated.  There are still holes, from my perspective, in the logic,
however it is much better than it was before.  I don't see any
extraneous timers being armed with this later applet, and it appears to
run much more deterministically than the earlier one.   I did encounter
a problem, however, with this newer applet and still had the currently
playing backup alarm stop playing by itself due to a logic problem in
the code.  The applet blindly stops the locally playing alarm file
when/if there is a server connection event reported.  At this point
another stream was briefly played before stopping.  The interlocks for
asynchronous events (server connection and disconnection events seem to
be reported asynchronously via callback from an OS context) needs to be
tighter.

For those desiring more stable alarms, I do highly recommend grabbing
the newer applet since it is clearly more stable.  Don't be surprised if
there are still some problems, though.  Particularly if the server
connection is bouncing to some degree.

I'm going to continue to look at the newer applet (though I've never
seen Lua before, it doesn't look particularly complex) and attempt to
harden it further...


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-20 Thread bluegaspode

Marc;497275 Wrote: 
> It really is hard to imagine why it should be so difficult to fix the
> alarm functionality (even if only in a temporary manner), using a local
> fallback sound at the Radio itself. 
It does even have two fallback sounds.
One you can find under /usr/share/jive/applets/AlarmSnooze/alarm.mp3
(you can SSH to your radio if activated under the advanced settings)
It is often characterized as a 'funky' sound. 

Furthermore there is a 'beeping' sound coming directly from the
firmware I guess.

So they did think of fallbacks, unfortunately they are not implemented
in a robust way.

> I've got a good amount of time off for the Christmas break and would
> look into a resolution myself (as I know others would too) if a cross
> development environment for the Radio firmware was available (which I'm
> sure it isn't since Logitech obviously doesn't want proprietary firmware
> revisions floating around). 
I guess you don't even need to go as down as to the (C based) firmware.
Most of the function of all devices is written in LUA, a scripting
language.
If you want to try yourself you should download 'SqueezePlay' the
desktop version of the Radio/Controller/Touch Firmware. (you'll find the
latest under http://downloads.slimdevices.com/nightly/?ver=7.4). There
you are also able to find the 'AlarmSnooze'-Applet and easily can play
around with it and try to find ways, that the alarm.mp3 is playing on
lost connections.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-20 Thread Marc

It really is hard to imagine why it should be so difficult to fix the
alarm functionality (even if only in a temporary manner), using a local
fallback sound at the Radio itself.  Even if the connectivity problems
with MySB aren't resolved quickly (one presumes this will take more
development resources), there has got to be a simple way for the Radio
to locally, and automatically, determine the MySB (or SqueezeCenter)
connection has gone bad (perhaps a periodic in-band ping?).  Once it's
been determined the connection has gone bad then the alarm could/should
obviously fall back to some local sound stored on the Radio itself
(until manual intervention on the user's part to reconnect to MySB, to
keep things simple).  I don't know how much internal memory the Radio
has, but it obviously has sounds already stored locally.  Even the
default Navigation sound effect could just be used at max volume with a
loop in this case.  

I know Logitech is supposedly focusing all development resources on the
Touch for now, but assigning even just one engineer to develop a short
term resolution for this non-functional alarm situation makes sense. 
Frankly, I'm at a loss to understand how the corporate mind perceives
the return-on-investment as not meeting the required threshold.

I've got a good amount of time off for the Christmas break and would
look into a resolution myself (as I know others would too) if a cross
development environment for the Radio firmware was available (which I'm
sure it isn't since Logitech obviously doesn't want proprietary firmware
revisions floating around).  Then again, if they'd offer to provide a
single QA resource to testing then a non-Logitech developer could route
the temporary workaround/resolution back to the factory for quick
testing before distribution.

The Radio really is a great little piece of technology, but it's hard
to fathom that Logitech doesn't see the need to spare one development
R&D resource for long enough to craft at least a temporary reliable
alarm solution...


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-19 Thread ModelCitizen

sxr71;497124 Wrote: 
> It seems there is a major disconnect between product management and
> marketing the software development team.
Pretty close, but only half the story.

MC


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-19 Thread sxr71

Who in their right mind would design an ALARM CLOCK that depends on an
internet connection? Or a connection to any external resource other than
power from the mains? 

Having the Duet, it's clear to me that the alarm function in SC and the
SB system was an incidental feature at best. I think before releasing a
product that is advertised as a "clock radio" someone should have made
sure the software for that functionality is robust. 

It seems there is a major disconnect between product management and
marketing the software development team. I wonder if the managers of
this product line are even aware of how they are pushing software team
really hard and the results speak for themselves here in this forum. It
seems all they look at are the sales numbers and its a very short term
strategy. You have no idea how much bad publicity and word of mouth
releasing an unfinished product can cause. Hold off on the new products
until the software is ready.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-18 Thread jef

This morning, I was again "lucky" to catch the Radio displaying the
Backup Alarm image and the square (stop) icon along with the connected
to wireless icon -- on pressing play, it indicates "Connection reset bu
local host" to my server (by IP and port, in the URL that scrolls by),
which was up and confirmed available by streaming to another SqueezeBox,
in trying to retrieve the Backup Alarm sound.

WTF -- This thing should be self-sufficient for alarms! I can accept
that it may not have battery backup, but it *should NOT require a server
to play a backup alarm.*

Past that, with the current release build of SlimServer, why does this
happen, even if it is trying to retrieve the default alarm from the
server?


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-17 Thread bluegaspode

0xdeadbeef;496336 Wrote: 
> This is more than a rumor. 
I just wanted to sound polite :)


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-16 Thread 0xdeadbeef

bluegaspode;496258 Wrote: 
> The alarm doesn't work reliable if the server it is connected to isn't
> reliable. 
There are most certainly also issues with the software inside the
Radio. If it is able to wake up at the correct time and connect to the
correct stream, it should not freeze due to (self-inflicted) issues with
MYSB. 

bluegaspode;496258 Wrote: 
> (b) currently isn't reliable. In europe their servers didn't scale with
> the units sold. They claim that the problem is solved now.
I don't believe either is true. The server was offline only for a short
time and very soon the website was up again and every Classic SB and
Boom in Europe could connect again, only the SqueezeOS devices couldn't
for two days or so. Funny thing is that you could even remote control
your Radio from MySqueezeBox.com, just the Radio said it couldn't
connect. All this suggests that the "problems because of too much
success"-story is marketing nonsense. Most probably the server crashed
and they used a backup with a pre-SqueezeOs setup.
Whatever they "solved" there (apart from restoring the configuration
for SqueezeOS devices two days later), it didn't fix the daily Radio
freezing due to the MYSB semi-connection-loss problems.

bluegaspode;496258 Wrote: 
> Furthermore there still is rumour, that when your provider changes your
> internet IPs overnight, MySB.com connections get lost.
This is more than a rumor. If the Router reconnects at night, there is
a 90% chance that the Radio will misbehave afterwards. It is obviously
not the changed IP, but the reconnect process, which can take 2 minutes
or so. Afterwards both sides -think- they are still connected, but the
Radio behaves erratically and needs help to get back in a normal
function state.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-16 Thread bluegaspode

tcutting;495678 Wrote: 
> Although I have a local server which runs 24/7, I believe my issue is
> also with mysb.com.  I was using one of the "sound effects" as my alarm
> sound, and would not get an alarm probably 2 out of 5 days.

I tried to reproduce this (to update the bug report), but could not.
I set the alarm to a radio stream, then to one of the sound effects.
In both scenarios I capped the internet connection, the alarm popup
came and within 10 seconds the backup alarm (this time a beeping fading
in, instead of the full volume 'funky' sound).

So this might be more subtle and more difficult to reproduce and is
some special MySB.com problem.

> Are you saying that alarms on this thing don't work if you choose as an
> alarm something other than a local music file?

The alarm doesn't work reliable if the server it is connected to isn't
reliable. 
The radio can either be connected to your own server (a) or MySB.com
(b).
(a) should be the most reliable (if you don't start things like
powering down the server to save energy). Indeed I'm running my own
server and wake up to an internet radio station.
As tcutting wrote it might be still unreliable to use an 'effect' sound
as it comes from MySB.com.
(b) currently isn't reliable. In europe their servers didn't scale with
the units sold. They claim that the problem is solved now. Furthermore
there still is rumour, that when your provider changes your internet IPs
overnight, MySB.com connections get lost.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-16 Thread aubuti

eap;496220 Wrote: 
> Are you saying that alarms on this thing don't work if you choose as an
> alarm something other than a local music file?
> 
> I have a 24/7 PC running squeezebox server for my duet.  I'm thinking
> of this radio -- but I need the alarm to work great, as it will replace
> my 15 year old Sony "dreambox" fm/am radio alarm.
> 
> I want to wake up to Sirius satellite radio (which of course is not a
> local file, but an Internet stream).  Will this cause problems?
I think he's saying it's likely a mysb.com problem. I just started
using the alarm on my SB Radio about a month ago, and have had no
problems with setting an internet radio station as the alarm. It's a
regular free internet stream, not a paid subscription like Sirius. I'm
running SBS 24/7, thus not connecting directly to mysb.com.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-16 Thread eap

tcutting;495678 Wrote: 
> I too have had problems with the Radio's alarm function.  I am NOT in
> the EU, but in Southern California, USA.
> PLEASE, if you have this issue, vote for bug 14870:
> https://bugs.slimdevices.com/show_bug.cgi?id=14870
> At least this bug shows a target of 7.4.x, and is marked "major".
> Although I have a local server which runs 24/7, I believe my issue is
> also with mysb.com.  I was using one of the "sound effects" as my alarm
> sound, and would not get an alarm probably 2 out of 5 days.  The radio
> would display the dialog to turn off the alarm, but no sound and no
> indication of a problem.  I then realized these sound effects actually
> are accessed via mysb.com.  I have since defined a local track on my
> server to be my alarm sound, and it has worked daily for at least 2
> weeks.
> I also disagree with the previous poster that the alarm is not the
> Radio's function... if not #1, then pretty darn close as the alarm
> button would indicate!  Face it, it's an internet clock radio (with
> pretty darn good sound) - it NEEDS to do a good job as an ALARM CLOCK! 
> Let's make some more noise on bugzilla for this!  (That is, Vote on the
> bug... I only see 7 votes right now.)

Are you saying that alarms on this thing don't work if you choose as an
alarm something other than a local music file?

I have a 24/7 PC running squeezebox server for my duet.  I'm thinking
of this radio -- but I need the alarm to work great, as it will replace
my 15 year old Sony "dreambox" fm/am radio alarm.

I want to wake up to Sirius satellite radio (which of course is not a
local file, but an Internet stream).  Will this cause problems?


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-16 Thread squeezyjim

tcutting;495678 Wrote: 
> 
> PLEASE, if you have this issue, vote for bug 14870:
> https://bugs.slimdevices.com/show_bug.cgi?id=14870
> 

Duly voted and commented. I agree with everything else in your post, it
IS an alarm clock, it is advertised as such and many people buy it
because of this. 

It is important that this gets voted for by as many people as possible,
but unfortunately you have to set up a separate account on bugzilla to
do this, but its worth it. (It would be better to use an LDAP to handle
the logins and would increase the bug filing and commenting from the
forum). 

But anyway, no more excuses, please fix this one guys.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-14 Thread tcutting

I too have had problems with the Radio's alarm function.  I am NOT in
the EU, but in Southern California, USA.
PLEASE, if you have this issue, vote for bug 14870:
https://bugs.slimdevices.com/show_bug.cgi?id=14870
At least this bug shows a target of 7.4.x, and is marked "major".
Although I have a local server which runs 24/7, I believe my issue is
also with mysb.com.  I was using one of the "sound effects" as my alarm
sound, and would not get an alarm probably 2 out of 5 days.  The radio
would display the dialog to turn off the alarm, but no sound and no
indication of a problem.  I then realized these sound effects actually
are accessed via mysb.com.  I have since defined a local track on my
server to be my alarm sound, and it has worked daily for at least 2
weeks.
I also disagree with the previous poster that the alarm is not the
Radio's function... if not #1, then pretty darn close as the alarm
button would indicate!  Face it, it's an internet clock radio (with
pretty darn good sound) - it NEEDS to do a good job as an ALARM CLOCK! 
Let's make some more noise on bugzilla for this!  (That is, Vote on the
bug... I only see 7 votes right now.)


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-11 Thread squeezyjim

Perhaps I should have been clearer - it is an intermittent problem FOR
ME so it is hard to track.

I also confirmed that the 'backup alarm' doesn't work reliably when
required and would seem on the surface to be an easy one to fix, so it
should be fixed asap.

That's 4p now.

Cheers
Jim


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-10 Thread bluegaspode

squeezyjim;494397 Wrote: 
> However, it is intermittent, and IMHO don't think it has ANYTHING to do
> with losing internet nor wireless connection, neither with the server
> nor the internet, but with all intermittent bugs its a hard one to
> track.
I wouldn't consider the following scenarios
(http://bugs.slimdevices.com/show_bug.cgi?id=14870#c23) intermittent as
well.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-10 Thread Tony T

squeezyjim;494397 Wrote: 
> 
> 
> However, it is intermittent, and IMHO don't think it has ANYTHING to do
> with losing internet nor wireless connection, neither with the server
> nor the internet, but with all intermittent bugs its a hard one to
> track.
> 
> Cheers
> Jim

I do not have a Squeezebox Server, My SB Radio is connected via
wireless.
If I power-down my router and wireless, when the alarm triggers, a
screen flashes with the "no network" screen, then the Alarm Snooze / Off
Screen, BUT, no back-up alarm. 

Not intermittent, this is an easy fix.

Tony


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-10 Thread squeezyjim

I have a permanent, fixed IP on a solid 10mbt connection and a pretty
solid wireless network but I have also experienced this strange failed
alarm issue. My machines have wireless uptimes counted in weeks and
months not hours and minutes with constant IPs.

It seems to work if you choose 'current playlist' as the alarm sound,
especially if you cue it up before you go to bed then hit pause...for
the last five days it has worked flawlessly, but 6 days ago it fell back
to 'backup alarm' which didn't make any sound at all (all other settings
the same). This is not a particularly reliable backup strategy it seems.
:)

However, it is intermittent, and IMHO don't think it has ANYTHING to do
with losing internet nor wireless connection, neither with the server
nor the internet, but with all intermittent bugs its a hard one to
track.

I will try a few combinations and try to document the fail states and
post them as a bug report if and when I get a chance, and hopefully this
would help the devs clear it more quickly, but I have to agree with the
other posters here that it IS a critical bug that needs fixing urgently;
I also replaced my bedside alarm clock with an SB radio because that is
what it said it did.

Otherwise, I am very happy with it and thats my 2p.

Cheers
Jim


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-10 Thread bigmdime

The answer is to let buyers of OTHER slimdivices products know that they
shipped this product which while great in concept is a TOTAL FAIL when
it comes to performing its most basic function.  How can there NOT be a
backup alarm?   Twitter, Facebook and other message board here come to
mind.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-10 Thread DaveWr

I think an alarm clock radio that doesn't alarm with no internet
connection is a pretty fundamental issue.  Also this doesn't appear to
be highly complex bug.  What do QA test?

Secondarily, that attitude of move to release 8 shows a fundamental
lack of care for existing customers.  They have bought a product with an
alarm feature.  It should work.  I would hope the comments about
everything postponed due to 7.5 and touch activities is untrue.  no fee
paing users of Touch exist.  This is the future before the present. 
Tough about the delay, but that's all Logitech management of the
process, not current customer problems.  This is a fundamental user
feature - category A bug - and should be being fixed as we speak.

Dave


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-10 Thread bigmdime

tass;493692 Wrote: 
> A server connection is not required for the backup alarm. If the
> connection to mysqueezebox.com, the stream or your local server fails,
> it will play a built-in sound.
> 
> I've had both my radio and boom play the backup sound without having
> the server on.

i have tried to get this to work - turning off the server, turning off
the internet.  and NO ALARM plays.  ridiculous.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-10 Thread Tony T

0xdeadbeef;494187 Wrote: 
>  also the difference to the "no alarm due to loss of internet
> connection" issue that troubles the folks across the pond: For this
> problem, there are at least bug reports existing and assigned.

...with a Target Milestone of 8.0.0  So maybe it'll be fixed in 2020.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-10 Thread 0xdeadbeef

aubuti;494062 Wrote: 
> This is just silly. As has been stated elsewhere, the devs are working
> 100% on SB Touch until it is released, and work on all non-Touch bugs is
> on hold. There's also the little matter that neither the devs nor the
> execs are all yanks, and several work at corporate HQ in Switzerland,
> which isn't part of the EU, but isn't exactly in North America either.
> Just out of curiosity it would be interesting to know if SB ownership on
> the two sides of the pond is anything like the 5:3 population ratio.

Even if you seem to think that this is "silly" for some weird reasons
that I don't want to discuss: Not working on something is different from
ignoring it. If there was at least one bug report about the MYSB issue
that is not declared a duplicate and that is worked on and assigned to a
release, I would feel much better about this issue.

This is btw. also the difference to the "no alarm due to loss of
internet connection" issue that troubles the folks across the pond: For
this problem, there are at least bug reports existing and assigned.

So yes, I think this is ignored because it happens in Europe. I would
really appreciate if the developers in Switzerland would change this
attitude. But currently this doesn't seem to be the case for whatever
reason.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-09 Thread Mnyb

"why" possible exposure , for reasons uknown it appears for an outsider
that the frankfurt mysbs.com server has more problems/downtime than the
US one, thus provoking more "weird" behaviour for an Eu user ? even if
everything else is the same ?

I would for sure would not know my isp don't change my external ip for
months at the time and the link is up all the time. as we speak 10 days,
but that was me restarting the router, ip is still the same since i
changed isp 2 months ago, lease time seems to be forever.
And I only have the boom which has proven (in my circumstances ) to be
a reliable alarm clock.
But I use a local file for weekdays and radio on weekends. In case of
failure the (to short) backup tone has woken me.

Btw it is possible that a valid radio stream plays silence, that case
can no one protect you from, hence my choice of a local file.


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Main hifi: SB3 (soon to replaced by a Touch :) It is on preorder)
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Kitchen: Receiver (soon to be replaced by my SB3 and the SBRto be
stuffed in a box in the attic )
I use a Controller various ir-remotes and a Eee-PC with squeezeplay to
controll this

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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-09 Thread Michael Herger
>> IMHO this problem is still ignored by the developers since it's mainly a
>> problem of the European customers.

Why would it be so?

> There's also the little matter that neither the devs nor the
> execs are all yanks, and several work at corporate HQ in Switzerland

Just to be precise: while we are in Switzerland, we're not working in the 
lovely Logitech HQ with those great views over Lake Geneva and parts of the 
Swiss and French alps. Instead we're working from our own little, dark offices 
:-P

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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-09 Thread Tony T

0xdeadbeef;494058 Wrote: 
> IMHO this problem is still ignored by the developers since it's mainly a
> problem of the European customers. Then again, maybe someone should tell
> them that there are 500 Million people living in the European Union,
> while there are only around 300 Million in the USA..

Really?  Then why are "they" ignoring the fact the back-up alarm does
not trigger when there is a loss of internet connection?   This is a
problem for those of US living in the USA.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-09 Thread aubuti

0xdeadbeef;494058 Wrote: 
> IMHO this problem is still ignored by the developers since it's mainly a
> problem of the European customers. Then again, maybe someone should tell
> them that there are 500 Million people living in the European Union,
> while there are only around 300 Million in the USA.
This is just silly. As has been stated elsewhere, the devs are working
100% on SB Touch until it is released, and work on all non-Touch bugs is
on hold. There's also the little matter that neither the devs nor the
execs are all yanks, and several work at corporate HQ in Switzerland,
which isn't part of the EU, but isn't exactly in North America either.
Just out of curiosity it would be interesting to know if SB ownership on
the two sides of the pond is anything like the 5:3 population ratio.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-09 Thread 0xdeadbeef

It's worth mentioning that usually the alarm starts playing the correct
station each morning. Which proves that the changed IP doesn't hinder
the Radio from connecting to the stream. However the Radio's inability
to keep connection to MYSB or to reconnect to MYSB leads to a number of
severe functional problems. E.g. the alarm menu is not displayed and the
alarm stops after a random time (which can be close to zero seconds).

IMHO this problem is still ignored by the developers since it's mainly
a problem of the European customers. Then again, maybe someone should
tell them that there are 500 Million people living in the European
Union, while there are only around 300 Million in the USA.

It is frustrating to see that obviously not a single bug report about
this very MYSB issue survived for long since the developers are either
not willing or able to recognize that this is NOT the same as a failing
backup alarm due to missing internet connection or some streaming
problem.

I gave up the hope that this will be fixed in 2009 some weeks ago. Yet
I begin to wonder if this will be fixed before the end of 2010 or at
all.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-09 Thread bluegaspode

pfarrell;494027 Wrote: 
> bluegaspode wrote:
> > The radio is not reconnecting to MySB if your provider switches your
> IP
> > every night (very common in europe). 
> 
> A bit OT, but a lot of ISPs switch IP values frequently, even during a
> session. The DHCP protocol has time limits for leases, and the client
> (in this case the Radio) just asks for a new address as the end of the
> lease approaches.

The strange thing is why it is bothering the radio at all.
When the router changes its internet-IP, the radio still keeps its own
local-network IP that was assigned by DHCP.
So my wild guess is, that it's some strange effect on the MySB.com
side.

Who knows - just very depressing.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-09 Thread Pat Farrell
bluegaspode wrote:
> The radio is not reconnecting to MySB if your provider switches your IP
> every night (very common in europe). 

A bit OT, but a lot of ISPs switch IP values frequently, even during a
session. The DHCP protocol has time limits for leases, and the client
(in this case the Radio) just asks for a new address as the end of the
lease approaches.

Its normal. AOL used to do it every twenty minutes or so.

Its really bad form for a device to assume that its IP address will stay
the same for a long time. Insert your own definition of "long time" here.

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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-09 Thread bluegaspode

Tony T;494003 Wrote: 
> I don't follow.  My SB Radio does re-connect to mysqueezebox.com if
> connection is lost.
> 
> And wouldn't you agree that the back-up alarm should sound if the
> internet connection is down when the alarm triggers?

I'm afraid you don't know what happened on bugzilla (and alarm related
bugs) in the past.

Release 8.0 is the 'we put everything in there that we don't want to do
right know' release (or as such I treat it). And 7.5 (which will
definitely be before) isn't near currently.
Furthermore there is a 7.4.x release in bugzilla, which is full of bugs
as well and some time ago we had to learn, that there even won't be a
7.4.2 release.

The radio is not reconnecting to MySB if your provider switches your IP
every night (very common in europe). 
So as currently the backup alarm is not working - and MySB.com
reconnects don't work properly - and MySB.com (in europe) also seems to
be a bit unstable in the last two weeks - the alarm function renders
pretty useless for all european customers.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-09 Thread Tony T

0xdeadbeef;493999 Wrote: 
> Well, 8.0.0 doesn't sound very close if there's not even a release date
> for 7.5.0. Besides, this bug report is not about the loss of MYSB
> connection, but about the loss of internet connection. My main issue
> with the Radio is the instability of the MYSB connection and the Radios
> inability to reconnect to MYSB or to recover from the weird error states
> induced by the loss of MYSB connection.

I don't follow.  My SB Radio does re-connect to mysqueezebox.com if
connection is lost.

And wouldn't you agree that the back-up alarm should sound if the
internet connection is down when the alarm triggers?


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-09 Thread 0xdeadbeef

Tony T;493988 Wrote: 
> Target Milestone: 8.0.0
> https://bugs.slimdevices.com/show_bug.cgi?id=15201

Well, 8.0.0 doesn't sound very close if there's not even a release date
for 7.5.0. Besides, this bug report is not about the loss of MYSB
connection, but about the loss of internet connection. My main issue
with the Radio is the instability of the MYSB connection and the Radios
inability to reconnect to MYSB or to recover from the weird error states
induced by the loss of MYSB connection.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-09 Thread Tony T

0xdeadbeef;493805 Wrote: 
> All bug reports regarding this issues are either still "new" or were
> marked as duplicates of unrelated issues and even these are obviously
> not part of the 7.5 release.

Target Milestone:   8.0.0

https://bugs.slimdevices.com/show_bug.cgi?id=15201


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-09 Thread 0xdeadbeef

erland;493719 Wrote: 
> Well, the primary function of the Radio is NOT to act as an alarm clock,
> this is just a secondary function which it can do in addition to playing
> music.
As discussed before, it clearly IS designed and advertised as internet
radio clock. While it can be used as mono internet radio, this is surely
not the primary function.

erland;493719 Wrote: 
> How do you know that no one is working on the problems ?
> Just because they haven't released anything yet doesn't have to mean
> that no one is trying to solve them.
All bug reports regarding this issues are either still "new" or were
marked as duplicates of unrelated issues and even these are obviously
not part of the 7.5 release.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-08 Thread bluegaspode

erland;493719 Wrote: 
> Well, the primary function of the Radio is NOT to act as an alarm clock,
> this is just a secondary function which it can do in addition to playing
> music.

And thats why they spent a extra button to the alarm button and
advertize it as a bedside-clock replacement.
For many people the alarm IS essential :(


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-08 Thread jef

erland;493718 Wrote: 
> The source of the firmware (SqueezePlay) is available, so all you have
> to do is to learn some lua and start patching the source and fixing the
> bugs yourself.
> 
> Yes, I know this wasn't really what you asked for.

Actually, in a way, it is. Lua isn't bad and I can dust off my
manuals.

While there is no way in hell I am giving these as Holiday gifts, there
is some hope that I can at least get mine usable in the three weeks left
on its return window.

The alarm is unreliable and has failed in two different ways so far --
stream stalls and does not restart and stream is unavailable and it
fails to retrieve the default alarm from the server.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-08 Thread Mnyb

Well returning might not bee such a bad idea if many customers did it.

Purchasing power is power .

So if one wants to shift logitechs focus from the Touch to fixing
already released products thats one idea.

Anyone got a better Idea, Is somebody here a billionare ? Maybe buy all
logitech stock and tell them what to do ;)

I convinced that logitech would fix this issues soner or later. It is
bad practice to release unfinished products anyway Imho.
And I think it would be a useful learning experience for logitech if
one products could fall flat on it's face for this very reason, this
would benefit future products.

So return it now and buy it again when the situation is better ?

Imho I think logitech should extend the warranty, to soothe unhappy
customers. For example with the time from the release date until the
most glaring bugs and omissions is fixed, reliable alarm ,tone controls
(tone controls are reasonable to expect as the boom has it ? I suppose
radio has the same DSP and digital xo )


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Mnyb


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Bedroom/Office: Boom
Kitchen: Receiver (soon to be replaced by my SB3 and the SBRto be
stuffed in a box in the attic )
I use a Controller various ir-remotes and a Eee-PC with squeezeplay to
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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-08 Thread erland

0xdeadbeef;493653 Wrote: 
> 
> Logitech really screwed this up big time and they are either not
> willing to fix this before they have a partly functioning software to
> finally sell the Touch or they even refuse to notice the Radio's severe
> problems.
> 
> Anyway, obviously this blatant showstopper is currently not even
> investigated. Dunno how they want to lure people into buying a Touch if
> they are obviously not able to design a reliable alarm clock.
> 
Well, the primary function of the Radio is NOT to act as an alarm
clock, this is just a secondary function which it can do in addition to
playing music.

How do you know that no one is working on the problems ?
Just because they haven't released anything yet doesn't have to mean
that no one is trying to solve them.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-08 Thread erland

jef;493629 Wrote: 
> 
> I have no problem ssh-ing into the thing if that lets me do something
> to resolve the problems. Any plug-ins to fix these things? 
> 
The source of the firmware (SqueezePlay) is available, so all you have
to do is to learn some lua and start patching the source and fixing the
bugs yourself.

Yes, I know this wasn't really what you asked for.

jef;493629 Wrote: 
> 
> Any word on alternate firmware? maybe we just cannibalize these things
> the same way we do WRT54G routers?
> 
Someone would have to build a completely custom version without using
Logitech's code at all, this would be a huge job. The licensing of the
firmware doesn't allow you to redistribute any changes. All
redistribution has to go through Logitech.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-08 Thread tass

jef;493629 Wrote: 
> 
> * Alarm -- fails if Internet connection not solid; backup requires
> server
> 

A server connection is not required for the backup alarm. If the
connection to mysqueezebox.com, the stream or your local server fails,
it will play a built-in sound.

I've had both my radio and boom play the backup sound without having
the server on.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-08 Thread aubuti

jef;493629 Wrote: 
> * Search -- How do I just get to "ZZ Top" without wheel-ing through
> several thousand albums? 
option 1) turn the knob the other way and ZZ Top will be the first
thing you hit
option 2) put the Search menu item on your home menu so it's always
easily available (Settings > Home Menu > Search)
option 3) grab the IR remote from one of your other SBs (but not the
Boom's mini remote) and use the alphanumeric keys to jump to the right
place

jef;493629 Wrote: 
> The lack of search, is just stupid, especially if you pull in your
> iTunes. 
Search is right there under your nose.

jef;493629 Wrote: 
> * Tone Controls -- it sounds like a boom-box with flabby bass, no
> midrange, and softened treble. 
Bass and treble controls are in the plans for a future firmware
upgrade. The hardware is capable, but the software needs to be written.
I wouldn't expect it real soon though.


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Re: [SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-08 Thread 0xdeadbeef

The alarm even fails with a rock solid internet connection. The quirks
of the European MYSB datacenter plus the dynamic IPs used in most
European countries are more than enough to wipe away any semblance of
reliability.

Logitech really screwed this up big time and they are either not
willing to fix this before they have a partly functioning software to
finally sell the Touch or they even refuse to notice the Radio's severe
problems.

Anyway, obviously this blatant showstopper is currently not even
investigated. Dunno how they want to lure people into buying a Touch if
they are obviously not able to design a reliable alarm clock.

Let's just hope that this series of wrong decisions won't lead to the
death of the whole product range. If they follow the current course, it
seems more or less inevitable.


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[SlimDevices: Radio] Imminent Return -- How to Fix Alarms? Search? Tone Controls?

2009-12-08 Thread jef

Ok, I've had SlimDevices products running nicely at home for five or six
years now. The Boom is silly expensive, as is the Radio at $200, but at
$160, I thought it could fill some specific needs. It is failing.

Here are the critical problems:

* Alarm -- fails if Internet connection not solid; backup requires
server

* Search -- How do I just get to "ZZ Top" without wheel-ing through
several thousand albums? 

* Tone Controls -- it sounds like a boom-box with flabby bass, no
midrange, and softened treble. 

I understand the alarm is a known issue, but that Logi isn't doing
squat until they get their faux iTouch out. Any good workarounds?

The lack of search, is just stupid, especially if you pull in your
iTunes. Not that the iTunes "integration" is any great shakes, but we
literally have thousands of albums. No search for radio stations as well
makes this a non-starter.

Tonal balance has been completely mainstreamed with overblown bass. The
UI shows an equalizer, but you get the same transition effects and
volume adjustment schemes, not any real tone controls.


I'm pissed that you are basically forced to sigh up with Logi's servers
and that the thing "phones home" without your permission on power up.
I'll deal with another bit of Logitech spyware, but a privacy
(intrusion) policy would have been nice.

I have no problem ssh-ing into the thing if that lets me do something
to resolve the problems. Any plug-ins to fix these things? 

Any word on alternate firmware? maybe we just cannibalize these things
the same way we do WRT54G routers?


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