Re: [RE-wrenches] Optics systems ghost reprogramming

[Lones Tuss]

Hello All
In regards to this situation.
As an installer if you wish to have access to an new customer or an existing 
Optics account.
The quickest and easiest method is to have the account owner invite you to view 
their system.
They can also grant you full access.
This can be accomplished by clicking on the Cog at the top right of an Optics 
Page
if you hover over the cog System Tool will appear

[cid:image001.png@01D5FDE8.3005E3B0]
Select System Tool
then under the System Tool banner select Profiles

[cid:image002.png@01D5FDE8.3005E3B0]

Towards the bottom of the Profiles page Select
+Add a Person

This is where you enter an email address and allow the desired access level.
Hit send
An email will be sent informing the invitee.
That person will need to have an optics account to see the new system.

So … in the case where  optics information is not available.
Perhaps the customer forgot the Optics name or for a myriad of other situations 
the optics site name is unknown.
Then email tech support 
supp...@outbackpower.com<mailto:supp...@outbackpower.com>
 We will need proof that you own the system.
Have the Mate Mac address available and have a copy of a receipt or a driver 
license showing the same address as the site address.
Something that proves ownership of the system.
We can then delete the account and a new profile can be created.
I hope this helps.
Take Care


From: RE-wrenches  On Behalf Of John 
Blittersdorf
Sent: Thursday, March 19, 2020 8:17 AM
To: RE-wrenches 
Subject: Re: [RE-wrenches] Optics systems ghost reprogramming

Jay,
My guess would be that the profile and site previously set up would have to 
be deleted and set up again.  Without your customers info, you would not be 
able to delete it yourself.  Outback tech support has access to all the 
profiles and sites and would be able to find the site with some info.  
Typically when I have worked with them about an Optics issue, they ask for 
profile or site name. Without that, I’m not sure if MAC address would work for 
them to locate it.  Maybe the customer’s email address they might have used.  
Possibly address of installation.

I have had tech support move a site from one profile to another when I swapped 
out a potentially defective Mate3s only to find out that the Mate3s was not the 
problem.  I had set it up for monitoring so I left it there and took his old 
one (which was almost new) and put it in another customers site to get them 
back on line after a severe lightning strike.  The data of course was showing 
up under the first customers profile.  Tech support was able to move it as a 
new system under the correct customers file.  Optics still shows the old site 
as off line with all data intact.

John Blittersdorf

On Wed, Mar 18, 2020 at 10:34 PM Jay 
mailto:jay.pe...@gmail.com>> wrote:
Hi john,

To Chris’s question. What if (all to common) the customer doesn’t have any of 
that data?  How do you reset it?

Jay


On Mar 18, 2020, at 9:01 AM, John Blittersdorf 
mailto:john.blittersd...@gmail.com>> wrote:


Chris,
If the customer has the username and password, they can log in and add your 
email address as a new user.   I find that on all the profiles I’m monitoring, 
there are inconsistencies in finding the screen to add authorized users.  It 
may be because some profiles were initiated by me (preferred method) and I 
added the customer with full control or limited control or the others were 
initiated by the customer with me added with full control and as administrator 
or not.  Tech support should be able to fix it if you are prepared to do other 
desk work while waiting for a half hour or more in the Queue.

John Blittersdorf

On Tue, Mar 17, 2020 at 6:41 PM Chris Schaefer 
mailto:ch...@solarandwindfx.com>> wrote:
To all,

Lately it seems that I'm taking over more and more off grid projects that have 
become orphaned by the many possers in our off grid world. Believe me when I 
say I'm happy to do it. In regards to Optics I've created my own account so 
that I can view all my clients. The problem I'm running into is that when I try 
to create a new profile by entering the clients Mate3 MAC address I find that 
the address is already registered. The clients don't know anything and the 
installers have disappeared. In some cases the clients do have a login and 
password. So my question to you is what is the work around here? Is there a way 
to locally clear the info at the Mate3 or is this something that has to be done 
at OB HQ? If so, what kind of documentation would be required from the client 
to provide to OB to allow someone else to "take over" administrative rights of 
the system? I did reach out to OB on the issue but have received no response as 
of yet. I will say, when it works it is awesome.

Christopher

On Tue, Mar 17, 2020 at 9:50 AM Tump mailto:t...@swnl.net>> 
wrote:
Please be aware that the files that are stored in the Mates are not able to be 
overwritten

Re: [RE-wrenches] Optics systems ghost reprogramming

[John Blittersdorf]

Jay,
My guess would be that the profile and site previously set up would
have to be deleted and set up again.  Without your customers info, you
would not be able to delete it yourself.  Outback tech support has access
to all the profiles and sites and would be able to find the site with some
info.  Typically when I have worked with them about an Optics issue, they
ask for profile or site name. Without that, I’m not sure if MAC address
would work for them to locate it.  Maybe the customer’s email address they
might have used.  Possibly address of installation.

I have had tech support move a site from one profile to another when I
swapped out a potentially defective Mate3s only to find out that the Mate3s
was not the problem.  I had set it up for monitoring so I left it there and
took his old one (which was almost new) and put it in another customers
site to get them back on line after a severe lightning strike.  The data of
course was showing up under the first customers profile.  Tech support was
able to move it as a new system under the correct customers file.  Optics
still shows the old site as off line with all data intact.

John Blittersdorf

On Wed, Mar 18, 2020 at 10:34 PM Jay  wrote:

> Hi john,
>
> To Chris’s question. What if (all to common) the customer doesn’t have any
> of that data?  How do you reset it?
>
> Jay
>
> On Mar 18, 2020, at 9:01 AM, John Blittersdorf <
> john.blittersd...@gmail.com> wrote:
>
> 
>
>
> Chris,
> If the customer has the username and password, they can log in and add
> your email address as a new user.   I find that on all the profiles I’m
> monitoring, there are inconsistencies in finding the screen to add
> authorized users.  It may be because some profiles were initiated by me
> (preferred method) and I added the customer with full control or limited
> control or the others were initiated by the customer with me added with
> full control and as administrator or not.  Tech support should be able to
> fix it if you are prepared to do other desk work while waiting for a half
> hour or more in the Queue.
>
> John Blittersdorf
>
> On Tue, Mar 17, 2020 at 6:41 PM Chris Schaefer 
> wrote:
>
>> To all,
>>
>> Lately it seems that I'm taking over more and more off grid projects that
>> have become orphaned by the many possers in our off grid world. Believe me
>> when I say I'm happy to do it. In regards to Optics I've created my own
>> account so that I can view all my clients. The problem I'm running into is
>> that when I try to create a new profile by entering the clients Mate3 MAC
>> address I find that the address is already registered. The clients don't
>> know anything and the installers have disappeared. In some cases the
>> clients do have a login and password. So my question to you is what is the
>> work around here? Is there a way to locally clear the info at the Mate3 or
>> is this something that has to be done at OB HQ? If so, what kind of
>> documentation would be required from the client to provide to OB to allow
>> someone else to "take over" administrative rights of the system? I did
>> reach out to OB on the issue but have received no response as of yet. I
>> will say, when it works it is awesome.
>>
>> Christopher
>>
>> On Tue, Mar 17, 2020 at 9:50 AM Tump  wrote:
>>
>>> Please be aware that the files that are stored in the Mates are not able
>>> to be overwritten, and this leads to corrupted data among other mystery
>>> issues. Contact Kris Stone, a former OB employee, he has the ability to
>>> erase the old files. I no longer travel w/o updated M3s and the firmware to
>>> up date. IF I have an issue, I will copy settings in the older Mate and
>>> leave my new one in place until I get it addressed by Kris.
>>> FYI OB just closed down 1 their offices and moved (those who still had
>>> jobs) to I believe Bellingham. Lonus?
>>> Kris Stone, 425-233-0731 stkri...@yahoo.com
>>>
>>> On Mar 16, 2020, at 6:37 PM, Dan Fink  wrote:
>>>
>>> William, Michael; I have never seen spontaneous reprogramming of the
>>> AGS, but it sure does give me something to watch out for on the Optics
>>> systems I've installed, thanks for that!
>>>
>>> What I did see (last month) was an Optics system (no AGS) shut down the
>>> web gateway, saying the firmware in the charge controllers (old MX60s) and
>>> the Flexnet DC need to be updated, but all are too old, the firmware can't
>>> be updated as far as I know. It also lost the Port #s for the 2 MX60s and
>>> FlexNet DC and needs them re-entered.
>>>
>>> Oddly, the battery SOC is the only data showing in the Optics Portal,
>>> but it's saying 67% SOC, which (I hope!) is incorrect, as the site has had
>>> full sun, hardly a cloud in the sky, for over 3 days now, and the system is
>>> designed to charge from 50% SOC to full on one sunny day.
>>>
>>> The Mate 3S firmware isn't flagged for an update, but there is a newer
>>> version out. I plan to update the Mate 3S, re-enter the Port assignments
>>> and hope that fixes the 

Re: [RE-wrenches] Optics systems ghost reprogramming

[Jay]

Hi john,

To Chris’s question. What if (all to common) the customer doesn’t have any of 
that data?  How do you reset it?

Jay

> On Mar 18, 2020, at 9:01 AM, John Blittersdorf  
> wrote:
> 
> 
> 
> Chris, 
> If the customer has the username and password, they can log in and add 
> your email address as a new user.   I find that on all the profiles I’m 
> monitoring, there are inconsistencies in finding the screen to add authorized 
> users.  It may be because some profiles were initiated by me (preferred 
> method) and I added the customer with full control or limited control or the 
> others were initiated by the customer with me added with full control and as 
> administrator or not.  Tech support should be able to fix it if you are 
> prepared to do other desk work while waiting for a half hour or more in the 
> Queue.  
> 
> John Blittersdorf
> 
>> On Tue, Mar 17, 2020 at 6:41 PM Chris Schaefer  
>> wrote:
>> To all,
>> 
>> Lately it seems that I'm taking over more and more off grid projects that 
>> have become orphaned by the many possers in our off grid world. Believe me 
>> when I say I'm happy to do it. In regards to Optics I've created my own 
>> account so that I can view all my clients. The problem I'm running into is 
>> that when I try to create a new profile by entering the clients Mate3 MAC 
>> address I find that the address is already registered. The clients don't 
>> know anything and the installers have disappeared. In some cases the clients 
>> do have a login and password. So my question to you is what is the work 
>> around here? Is there a way to locally clear the info at the Mate3 or is 
>> this something that has to be done at OB HQ? If so, what kind of 
>> documentation would be required from the client to provide to OB to allow 
>> someone else to "take over" administrative rights of the system? I did reach 
>> out to OB on the issue but have received no response as of yet. I will say, 
>> when it works it is awesome.
>> 
>> Christopher
>> 
>>> On Tue, Mar 17, 2020 at 9:50 AM Tump  wrote:
>>> Please be aware that the files that are stored in the Mates are not able to 
>>> be overwritten, and this leads to corrupted data among other mystery 
>>> issues. Contact Kris Stone, a former OB employee, he has the ability to 
>>> erase the old files. I no longer travel w/o updated M3s and the firmware to 
>>> up date. IF I have an issue, I will copy settings in the older Mate and 
>>> leave my new one in place until I get it addressed by Kris.
>>> FYI OB just closed down 1 their offices and moved (those who still had 
>>> jobs) to I believe Bellingham. Lonus?
>>> Kris Stone, 425-233-0731 stkri...@yahoo.com
> On Mar 16, 2020, at 6:37 PM, Dan Fink  wrote:
> 
> William, Michael; I have never seen spontaneous reprogramming of the AGS, 
> but it sure does give me something to watch out for on the Optics systems 
> I've installed, thanks for that!
> 
> What I did see (last month) was an Optics system (no AGS) shut down the 
> web gateway, saying the firmware in the charge controllers (old MX60s) 
> and the Flexnet DC need to be updated, but all are too old, the firmware 
> can't be updated as far as I know. It also lost the Port #s for the 2 
> MX60s and FlexNet DC and needs them re-entered. 
> 
> Oddly, the battery SOC is the only data showing in the Optics Portal, but 
> it's saying 67% SOC, which (I hope!) is incorrect, as the site has had 
> full sun, hardly a cloud in the sky, for over 3 days now, and the system 
> is designed to charge from 50% SOC to full on one sunny day.
> 
> The Mate 3S firmware isn't flagged for an update, but there is a newer 
> version out. I plan to update the Mate 3S, re-enter the Port assignments 
> and hope that fixes the problem. Because the system is 200 miles away and 
> I have no way now of knowing if it's even charging right now.
> 
> Will be watching this thread closely!.
> 
> Dan Fink
> Executive Director, Buckville Energy Consulting
> NABCEP PV Associate
> NABCEP Certified PV System Inspector
> IREC Certified Instructor™ for: 
> ~ PV Installation Professional
> ~ Small Wind Installer
> NABCEP Registered Continuing Education Providers
> danbo...@gmail.com
> 970-672-4342
> 
>  
> 
> 
>> On Mon, Mar 16, 2020 at 1:48 PM William Miller  
>> wrote:
>> Colleagues:
>> 
>>  
>> Over time we have seen our Outback Optics systems reprogramming 
>> themselves.  The latest manifestation is seeing the AGS change from Auto 
>> to Off.  I would suggest if you have Optics systems you might log in and 
>> check this.  Damage can be done to batteries and your credibility if a 
>> generator auto-start is expected and does not occur.
>> 
>>  
>> I would be interested in hearing if any of you have experienced any 
>> “ghost” reprogramming of any Outback systems.

Re: [RE-wrenches] Optics systems ghost reprogramming

[John Blittersdorf]

Chris,
If the customer has the username and password, they can log in and add
your email address as a new user.   I find that on all the profiles I’m
monitoring, there are inconsistencies in finding the screen to add
authorized users.  It may be because some profiles were initiated by me
(preferred method) and I added the customer with full control or limited
control or the others were initiated by the customer with me added with
full control and as administrator or not.  Tech support should be able to
fix it if you are prepared to do other desk work while waiting for a half
hour or more in the Queue.

John Blittersdorf

On Tue, Mar 17, 2020 at 6:41 PM Chris Schaefer 
wrote:

> To all,
>
> Lately it seems that I'm taking over more and more off grid projects that
> have become orphaned by the many possers in our off grid world. Believe me
> when I say I'm happy to do it. In regards to Optics I've created my own
> account so that I can view all my clients. The problem I'm running into is
> that when I try to create a new profile by entering the clients Mate3 MAC
> address I find that the address is already registered. The clients don't
> know anything and the installers have disappeared. In some cases the
> clients do have a login and password. So my question to you is what is the
> work around here? Is there a way to locally clear the info at the Mate3 or
> is this something that has to be done at OB HQ? If so, what kind of
> documentation would be required from the client to provide to OB to allow
> someone else to "take over" administrative rights of the system? I did
> reach out to OB on the issue but have received no response as of yet. I
> will say, when it works it is awesome.
>
> Christopher
>
> On Tue, Mar 17, 2020 at 9:50 AM Tump  wrote:
>
>> Please be aware that the files that are stored in the Mates are not able
>> to be overwritten, and this leads to corrupted data among other mystery
>> issues. Contact Kris Stone, a former OB employee, he has the ability to
>> erase the old files. I no longer travel w/o updated M3s and the firmware to
>> up date. IF I have an issue, I will copy settings in the older Mate and
>> leave my new one in place until I get it addressed by Kris.
>> FYI OB just closed down 1 their offices and moved (those who still had
>> jobs) to I believe Bellingham. Lonus?
>> Kris Stone, 425-233-0731 stkri...@yahoo.com
>>
>> On Mar 16, 2020, at 6:37 PM, Dan Fink  wrote:
>>
>> William, Michael; I have never seen spontaneous reprogramming of the AGS,
>> but it sure does give me something to watch out for on the Optics systems
>> I've installed, thanks for that!
>>
>> What I did see (last month) was an Optics system (no AGS) shut down the
>> web gateway, saying the firmware in the charge controllers (old MX60s) and
>> the Flexnet DC need to be updated, but all are too old, the firmware can't
>> be updated as far as I know. It also lost the Port #s for the 2 MX60s and
>> FlexNet DC and needs them re-entered.
>>
>> Oddly, the battery SOC is the only data showing in the Optics Portal, but
>> it's saying 67% SOC, which (I hope!) is incorrect, as the site has had full
>> sun, hardly a cloud in the sky, for over 3 days now, and the system is
>> designed to charge from 50% SOC to full on one sunny day.
>>
>> The Mate 3S firmware isn't flagged for an update, but there is a newer
>> version out. I plan to update the Mate 3S, re-enter the Port assignments
>> and hope that fixes the problem. Because the system is 200 miles away and I
>> have no way now of knowing if it's even charging right now.
>>
>> Will be watching this thread closely!.
>>
>> Dan Fink
>> Executive Director, Buckville Energy Consulting
>> NABCEP PV Associate
>> NABCEP Certified PV System Inspector
>> IREC Certified Instructor™ for:
>> ~ PV Installation Professional
>> ~ Small Wind Installer
>> NABCEP Registered Continuing Education Providers
>> d anbo...@gmail.com
>> 970-672-4342
>>
>>
>>
>>
>> On Mon, Mar 16, 2020 at 1:48 PM William Miller 
>> wrote:
>>
>>> Colleagues:
>>>
>>>
>>> Over time we have seen our Outback Optics systems reprogramming
>>> themselves.  The latest manifestation is seeing the AGS change from Auto to
>>> Off.  I would suggest if you have Optics systems you might log in and check
>>> this.  Damage can be done to batteries and your credibility if a generator
>>> auto-start is expected and does not occur.
>>>
>>>
>>> I would be interested in hearing if any of you have experienced any
>>> “ghost” reprogramming of any Outback systems.
>>>
>>>
>>> Thanks,
>>>
>>>
>>> William Miller
>>>
>>> ___
>>> List sponsored by Redwood Alliance
>>>
>>> List Address: RE-wrenches@lists.re-wrenches.org
>>>
>>> Change listserver email address & settings:
>>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>>>
>>> List-Archive:
>>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
>>>
>>> List rules & etiquette:
>>> 

Re: [RE-wrenches] Optics systems ghost reprogramming

[Chris Schaefer]

To all,

Lately it seems that I'm taking over more and more off grid projects that
have become orphaned by the many possers in our off grid world. Believe me
when I say I'm happy to do it. In regards to Optics I've created my own
account so that I can view all my clients. The problem I'm running into is
that when I try to create a new profile by entering the clients Mate3 MAC
address I find that the address is already registered. The clients don't
know anything and the installers have disappeared. In some cases the
clients do have a login and password. So my question to you is what is the
work around here? Is there a way to locally clear the info at the Mate3 or
is this something that has to be done at OB HQ? If so, what kind of
documentation would be required from the client to provide to OB to allow
someone else to "take over" administrative rights of the system? I did
reach out to OB on the issue but have received no response as of yet. I
will say, when it works it is awesome.

Christopher

On Tue, Mar 17, 2020 at 9:50 AM Tump  wrote:

> Please be aware that the files that are stored in the Mates are not able
> to be overwritten, and this leads to corrupted data among other mystery
> issues. Contact Kris Stone, a former OB employee, he has the ability to
> erase the old files. I no longer travel w/o updated M3s and the firmware to
> up date. IF I have an issue, I will copy settings in the older Mate and
> leave my new one in place until I get it addressed by Kris.
> FYI OB just closed down 1 their offices and moved (those who still had
> jobs) to I believe Bellingham. Lonus?
> Kris Stone, 425-233-0731 stkri...@yahoo.com
>
> On Mar 16, 2020, at 6:37 PM, Dan Fink  wrote:
>
> William, Michael; I have never seen spontaneous reprogramming of the AGS,
> but it sure does give me something to watch out for on the Optics systems
> I've installed, thanks for that!
>
> What I did see (last month) was an Optics system (no AGS) shut down the
> web gateway, saying the firmware in the charge controllers (old MX60s) and
> the Flexnet DC need to be updated, but all are too old, the firmware can't
> be updated as far as I know. It also lost the Port #s for the 2 MX60s and
> FlexNet DC and needs them re-entered.
>
> Oddly, the battery SOC is the only data showing in the Optics Portal, but
> it's saying 67% SOC, which (I hope!) is incorrect, as the site has had full
> sun, hardly a cloud in the sky, for over 3 days now, and the system is
> designed to charge from 50% SOC to full on one sunny day.
>
> The Mate 3S firmware isn't flagged for an update, but there is a newer
> version out. I plan to update the Mate 3S, re-enter the Port assignments
> and hope that fixes the problem. Because the system is 200 miles away and I
> have no way now of knowing if it's even charging right now.
>
> Will be watching this thread closely!.
>
> Dan Fink
> Executive Director, Buckville Energy Consulting
> NABCEP PV Associate
> NABCEP Certified PV System Inspector
> IREC Certified Instructor™ for:
> ~ PV Installation Professional
> ~ Small Wind Installer
> NABCEP Registered Continuing Education Providers
> d anbo...@gmail.com
> 970-672-4342
>
>
>
>
> On Mon, Mar 16, 2020 at 1:48 PM William Miller 
> wrote:
>
>> Colleagues:
>>
>>
>> Over time we have seen our Outback Optics systems reprogramming
>> themselves.  The latest manifestation is seeing the AGS change from Auto to
>> Off.  I would suggest if you have Optics systems you might log in and check
>> this.  Damage can be done to batteries and your credibility if a generator
>> auto-start is expected and does not occur.
>>
>>
>> I would be interested in hearing if any of you have experienced any
>> “ghost” reprogramming of any Outback systems.
>>
>>
>> Thanks,
>>
>>
>> William Miller
>>
>> ___
>> List sponsored by Redwood Alliance
>>
>> List Address: RE-wrenches@lists.re-wrenches.org
>>
>> Change listserver email address & settings:
>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>>
>> List-Archive:
>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
>>
>> List rules & etiquette:
>> www.re-wrenches.org/etiquette.htm
>>
>> Check out or update participant bios:
>> www.members.re-wrenches.org
>>
>> ___
> List sponsored by Redwood Alliance
>
> List Address: RE-wrenches@lists.re-wrenches.org
>
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>
> List-Archive:
> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
>
> List rules & etiquette:
> www.re-wrenches.org/etiquette.htm
>
> Check out or update participant bios:
> www.members.re-wrenches.org
>
>
> *t...@swnl.net*   *www.SWNL.net*
> Solarwinds Northernlights
> *   Serving Mid Coast Maine & Northern California*
> * 207-832-7574   Cl.
> 610-517-8401   

Re: [RE-wrenches] Optics systems ghost reprogramming

[Lones Tuss]

There are 2 concerns voiced below I will address each.

1 As to the location of OutBack

We are pleased to inform you that OutBack Power is moving our headquarters from 
Arlington, WA to Phoenix, AZ. This move, to be completed by July 1, 2020, will 
bring us physically closer to the majority of our domestic customers. 
Additionally, Phoenix Sky Harbor Airport also allows us easier access to our 
customers around the globe. Our new Phoenix location will also help us recruit 
top talent to our already impressive team and in designing and testing new 
renewable energy products such as our lithium-ion battery which we displayed at 
Intersolar North America in February and expect to be available in Fall 2020. 
In addition to our headquarters, already located in our Phoenix office are our 
customer training center, technical support personnel, and our warranty service 
center.


2 Concerning corrupted files on the Mate 3(s)

To clear the internal data logs on the Mate3 or the Mate3S
Press Lock enter the password of 141
Setting  Enter
System Enter
Under System Configuration
Scroll down to
Clear Internal Data Log
Enter (Press Center Button)
Press Yes
This will clear the internal data logs.
This does not effect the CSV files or any information being sent to the SD card.
It will clear out the Graph files as displayed on the Mate by the charge 
controllers, the FNDC and the inverters.
I hope this helps.
Take Care All


From: RE-wrenches  On Behalf Of Tump
Sent: Tuesday, March 17, 2020 6:52 AM
To: RE-wrenches 
Subject: Re: [RE-wrenches] Optics systems ghost reprogramming

Please be aware that the files that are stored in the Mates are not able to be 
overwritten, and this leads to corrupted data among other mystery issues. 
Contact Kris Stone, a former OB employee, he has the ability to erase the old 
files. I no longer travel w/o updated M3s and the firmware to up date. IF I 
have an issue, I will copy settings in the older Mate and leave my new one in 
place until I get it addressed by Kris.
FYI OB just closed down 1 their offices and moved (those who still had jobs) to 
I believe Bellingham. Lonus?
Kris Stone, 425-233-0731 stkri...@yahoo.com<mailto:stkri...@yahoo.com>
On Mar 16, 2020, at 6:37 PM, Dan Fink 
mailto:danbo...@gmail.com>> wrote:

William, Michael; I have never seen spontaneous reprogramming of the AGS, but 
it sure does give me something to watch out for on the Optics systems I've 
installed, thanks for that!

What I did see (last month) was an Optics system (no AGS) shut down the web 
gateway, saying the firmware in the charge controllers (old MX60s) and the 
Flexnet DC need to be updated, but all are too old, the firmware can't be 
updated as far as I know. It also lost the Port #s for the 2 MX60s and FlexNet 
DC and needs them re-entered.

Oddly, the battery SOC is the only data showing in the Optics Portal, but it's 
saying 67% SOC, which (I hope!) is incorrect, as the site has had full sun, 
hardly a cloud in the sky, for over 3 days now, and the system is designed to 
charge from 50% SOC to full on one sunny day.

The Mate 3S firmware isn't flagged for an update, but there is a newer version 
out. I plan to update the Mate 3S, re-enter the Port assignments and hope that 
fixes the problem. Because the system is 200 miles away and I have no way now 
of knowing if it's even charging right now.

Will be watching this thread closely!.

Dan Fink
Executive Director, Buckville Energy Consulting
NABCEP PV Associate
NABCEP Certified PV System Inspector
IREC Certified Instructor™ for:
~ PV Installation Professional
~ Small Wind Installer
NABCEP Registered Continuing Education Providers
d<mailto:dan.f...@greendustrialtraining.com>anbo...@gmail.com<mailto:anbo...@gmail.com>
970-672-4342




On Mon, Mar 16, 2020 at 1:48 PM William Miller 
mailto:will...@millersolar.com>> wrote:
Colleagues:

Over time we have seen our Outback Optics systems reprogramming themselves.  
The latest manifestation is seeing the AGS change from Auto to Off.  I would 
suggest if you have Optics systems you might log in and check this.  Damage can 
be done to batteries and your credibility if a generator auto-start is expected 
and does not occur.

I would be interested in hearing if any of you have experienced any “ghost” 
reprogramming of any Outback systems.

Thanks,

William Miller

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Re: [RE-wrenches] Optics systems ghost reprogramming

[Bill Battagin]

Dan,

            I've occasionally had a similar issue with a partial 
display failure of some of the info normally found on the home page on a 
Mate3.  So far I've been able to "solve" this problem by doing a 
complete system (this one was 4, OBVFXR's) shutdown and re-fire-up in 
the proper sequence.


Bill

Feather River Solar Electric

On 3/16/2020 3:37 PM, Dan Fink wrote:
William, Michael; I have never seen spontaneous reprogramming of the 
AGS, but it sure does give me something to watch out for on the Optics 
systems I've installed, thanks for that!


What I did see (last month) was an Optics system (no AGS) shut down 
the web gateway, saying the firmware in the charge controllers (old 
MX60s) and the Flexnet DC need to be updated, but all are too old, the 
firmware can't be updated as far as I know. It also lost the Port #s 
for the 2 MX60s and FlexNet DC and needs them re-entered.


Oddly, the battery SOC is the only data showing in the Optics Portal, 
but it's saying 67% SOC, which (I hope!) is incorrect, as the site has 
had full sun, hardly a cloud in the sky, for over 3 days now, and the 
system is designed to charge from 50% SOC to full on one sunny day.


The Mate 3S firmware isn't flagged for an update, but there is a newer 
version out. I plan to update the Mate 3S, re-enter the Port 
assignments and hope that fixes the problem. Because the system is 200 
miles away and I have no way now of knowing if it's even charging 
right now.


Will be watching this thread closely!.

Dan Fink
Executive Director, Buckville Energy Consulting
NABCEP PV Associate
NABCEP Certified PV System Inspector
IREC Certified Instructor™ for:
~ PV Installation Professional
~ Small Wind Installer
NABCEP Registered Continuing Education Providers
d anbo...@gmail.com 


970-672-4342



On Mon, Mar 16, 2020 at 1:48 PM William Miller 
mailto:will...@millersolar.com>> wrote:


Colleagues:

Over time we have seen our Outback Optics systems reprogramming
themselves.  The latest manifestation is seeing the AGS change
from Auto to Off.  I would suggest if you have Optics systems you
might log in and check this.  Damage can be done to batteries and
your credibility if a generator auto-start is expected and does
not occur.

I would be interested in hearing if any of you have experienced
any “ghost” reprogramming of any Outback systems.

Thanks,

William Miller

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Re: [RE-wrenches] Optics systems ghost reprogramming

[Tump]

Please be aware that the files that are stored in the Mates are not able to be 
overwritten, and this leads to corrupted data among other mystery issues. 
Contact Kris Stone, a former OB employee, he has the ability to erase the old 
files. I no longer travel w/o updated M3s and the firmware to up date. IF I 
have an issue, I will copy settings in the older Mate and leave my new one in 
place until I get it addressed by Kris.
FYI OB just closed down 1 their offices and moved (those who still had jobs) to 
I believe Bellingham. Lonus?
Kris Stone, 425-233-0731 stkri...@yahoo.com
> On Mar 16, 2020, at 6:37 PM, Dan Fink  wrote:
> 
> William, Michael; I have never seen spontaneous reprogramming of the AGS, but 
> it sure does give me something to watch out for on the Optics systems I've 
> installed, thanks for that!
> 
> What I did see (last month) was an Optics system (no AGS) shut down the web 
> gateway, saying the firmware in the charge controllers (old MX60s) and the 
> Flexnet DC need to be updated, but all are too old, the firmware can't be 
> updated as far as I know. It also lost the Port #s for the 2 MX60s and 
> FlexNet DC and needs them re-entered. 
> 
> Oddly, the battery SOC is the only data showing in the Optics Portal, but 
> it's saying 67% SOC, which (I hope!) is incorrect, as the site has had full 
> sun, hardly a cloud in the sky, for over 3 days now, and the system is 
> designed to charge from 50% SOC to full on one sunny day.
> 
> The Mate 3S firmware isn't flagged for an update, but there is a newer 
> version out. I plan to update the Mate 3S, re-enter the Port assignments and 
> hope that fixes the problem. Because the system is 200 miles away and I have 
> no way now of knowing if it's even charging right now.
> 
> Will be watching this thread closely!.
> 
> Dan Fink
> Executive Director, Buckville Energy Consulting
> NABCEP PV Associate
> NABCEP Certified PV System Inspector
> IREC Certified Instructor™ for: 
> ~ PV Installation Professional
> ~ Small Wind Installer
> NABCEP Registered Continuing Education Providers
> d anbo...@gmail.com 
> 
> 970-672-4342
> 
>  
> 
> 
> On Mon, Mar 16, 2020 at 1:48 PM William Miller  > wrote:
> Colleagues:
> 
>  
> Over time we have seen our Outback Optics systems reprogramming themselves.  
> The latest manifestation is seeing the AGS change from Auto to Off.  I would 
> suggest if you have Optics systems you might log in and check this.  Damage 
> can be done to batteries and your credibility if a generator auto-start is 
> expected and does not occur.
> 
>  
> I would be interested in hearing if any of you have experienced any “ghost” 
> reprogramming of any Outback systems.
> 
>  
> Thanks,
> 
>  
> William Miller
> 
>  
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> mailto:t...@swnl.net%22%20%5Co%20%22blocked::mailto:t...@swnl.net>  
>  www.SWNL.net 
> http://www.swnl.net/%22%20%5Co%20%22blocked::http://www.swnl.net/>
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>Serving Mid Coast Maine & Northern California
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Re: [RE-wrenches] Optics systems ghost reprogramming

[Dan Fink]

William, Michael; I have never seen spontaneous reprogramming of the AGS,
but it sure does give me something to watch out for on the Optics systems
I've installed, thanks for that!

What I did see (last month) was an Optics system (no AGS) shut down the web
gateway, saying the firmware in the charge controllers (old MX60s) and the
Flexnet DC need to be updated, but all are too old, the firmware can't be
updated as far as I know. It also lost the Port #s for the 2 MX60s and
FlexNet DC and needs them re-entered.

Oddly, the battery SOC is the only data showing in the Optics Portal, but
it's saying 67% SOC, which (I hope!) is incorrect, as the site has had full
sun, hardly a cloud in the sky, for over 3 days now, and the system is
designed to charge from 50% SOC to full on one sunny day.

The Mate 3S firmware isn't flagged for an update, but there is a newer
version out. I plan to update the Mate 3S, re-enter the Port assignments
and hope that fixes the problem. Because the system is 200 miles away and I
have no way now of knowing if it's even charging right now.

Will be watching this thread closely!.

Dan Fink
Executive Director, Buckville Energy Consulting
NABCEP PV Associate
NABCEP Certified PV System Inspector
IREC Certified Instructor™ for:
~ PV Installation Professional
~ Small Wind Installer
NABCEP Registered Continuing Education Providers
d anbo...@gmail.com
970-672-4342




On Mon, Mar 16, 2020 at 1:48 PM William Miller 
wrote:

> Colleagues:
>
>
>
> Over time we have seen our Outback Optics systems reprogramming
> themselves.  The latest manifestation is seeing the AGS change from Auto to
> Off.  I would suggest if you have Optics systems you might log in and check
> this.  Damage can be done to batteries and your credibility if a generator
> auto-start is expected and does not occur.
>
>
>
> I would be interested in hearing if any of you have experienced any
> “ghost” reprogramming of any Outback systems.
>
>
>
> Thanks,
>
>
>
> William Miller
>
>
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Re: [RE-wrenches] Optics systems ghost reprogramming

[Michael Morningstar]

Yes, Yesterday. Changed out a new control board in a Radian and updated Mate3S 
firmware for a client last week. Left with AGS set to Auto. I always take a 
picture of the display after forgetting once or twice. Client calls me 
yesterday morning, he’s looking at his system remotely, “hey, generator did not 
come on for Sunday morning exercise!” Sure enough, Optics shows AGS set to Off.

> On Mar 16, 2020, at 12:08 PM, William Miller  wrote:
> 
> Colleagues:
>  
> Over time we have seen our Outback Optics systems reprogramming themselves.  
> The latest manifestation is seeing the AGS change from Auto to Off.  I would 
> suggest if you have Optics systems you might log in and check this.  Damage 
> can be done to batteries and your credibility if a generator auto-start is 
> expected and does not occur.
>  
> I would be interested in hearing if any of you have experienced any “ghost” 
> reprogramming of any Outback systems.
>  
> Thanks,
>  
> William Miller
>  
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Michael Morningstar

Morningstar Electric
PO Box 1494
Mount Shasta, California 96067
530-921-0560
CSLB 949635
 
  

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[RE-wrenches] Optics systems ghost reprogramming

[William Miller]

Colleagues:



Over time we have seen our Outback Optics systems reprogramming
themselves.  The latest manifestation is seeing the AGS change from Auto to
Off.  I would suggest if you have Optics systems you might log in and check
this.  Damage can be done to batteries and your credibility if a generator
auto-start is expected and does not occur.



I would be interested in hearing if any of you have experienced any “ghost”
reprogramming of any Outback systems.



Thanks,



William Miller
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