Re: [rt-users] Update fields when 'refreshing' home page
OK, so I added this to /Elements/MyRT:
my $TicketObj = LoadTicket($id);
my $CustomFields = $TicketObj-QueueObj-TicketCustomFields();
# Now let callbacks have a chance at editing %ARGS
$m-comp('/Elements/Callback', TicketObj = $TicketObj, CustomFields =
$CustomFields, ARGSRef = \%ARGS);
my @results = ProcessTicketBasics(TicketObj = $TicketObj,
ARGSRef = \%ARGS); my @cf_results = ProcessObjectCustomFieldUpdates(Object
= $TicketObj, ARGSRef = \%ARGS); push (@results, @cf_results);
Inside %INIT/%INIT, and this at the bottom:
%ARGS
$id = 1
/%ARGS
I'm assuming that this $id = 1 is a default value where none is specified,
but either way I can't make any change to the ticket defined in the url
query or even ticket #1 with:
http://rt.mydom.com/rt/index.html?id=5priority=6
I can be certain that the code is being properly applied, because if I try
to set that default $id to something that dos not exist, rt throws an error.
Any guidance is most appreciated/
Regards, Mike.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of [EMAIL PROTECTED]
Sent: Monday, 4 August 2008 2:23 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Update fields when 'refreshing' home page
Hi all.
How can I make the queue change when opening the home page,
Ie, I can do this OK:
http://rt.mydom.com/rt/Ticket/Modify.html?id=1Object-RT::Tick
et-1-CustomFie
ld-7-Values=LB15Object-RT::Ticket-1-CustomField-8-Values=Setup
I want to also do this:
http://rt.mydom.com/rt/?id=1Object-RT::Ticket-1-CustomField-7
-Values=LB15O
bject-RT::Ticket-1-CustomField-8-Values=Setup
In Modify.html, I see this:
---
my $TicketObj = LoadTicket($id);
my $CustomFields = $TicketObj-QueueObj-TicketCustomFields();
# Now let callbacks have a chance at editing %ARGS
$m-comp('/Elements/Callback', TicketObj = $TicketObj,
CustomFields = $CustomFields, ARGSRef = \%ARGS);
my @results = ProcessTicketBasics(TicketObj = $TicketObj,
ARGSRef = \%ARGS); my @cf_results =
ProcessObjectCustomFieldUpdates(Object = $TicketObj, ARGSRef
= \%ARGS); push (@results, @cf_results);
---
I suppose that I can add this code to the default home
script, but where is that script? Am I on the right track here? :-}
Any advice or suggestions most appreciated
Thanks, regards, Mike.
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Re: [rt-users] Update fields when 'refreshing' home page
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of [EMAIL PROTECTED]
Sent: Monday, 4 August 2008 6:07 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Update fields when 'refreshing' home page
OK, so I added this to /Elements/MyRT:
my $TicketObj = LoadTicket($id);
my $CustomFields = $TicketObj-QueueObj-TicketCustomFields();
# Now let callbacks have a chance at editing %ARGS
$m-comp('/Elements/Callback', TicketObj = $TicketObj,
CustomFields = $CustomFields, ARGSRef = \%ARGS);
my @results = ProcessTicketBasics(TicketObj = $TicketObj,
ARGSRef = \%ARGS); my @cf_results =
ProcessObjectCustomFieldUpdates(Object
= $TicketObj, ARGSRef = \%ARGS); push (@results, @cf_results);
Inside %INIT/%INIT, and this at the bottom:
%ARGS
$id = 1
/%ARGS
I'm assuming that this $id = 1 is a default value where none
is specified, but either way I can't make any change to the
ticket defined in the url query or even ticket #1 with:
http://rt.mydom.com/rt/index.html?id=5priority=6
I can be certain that the code is being properly applied,
because if I try to set that default $id to something that
dos not exist, rt throws an error.
Any guidance is most appreciated/
Regards, Mike.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Monday, 4 August 2008 2:23 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Update fields when 'refreshing' home page
Hi all.
How can I make the queue change when opening the home page,
Ie, I can do this OK:
http://rt.mydom.com/rt/Ticket/Modify.html?id=1Object-RT::Tick
et-1-CustomFie
ld-7-Values=LB15Object-RT::Ticket-1-CustomField-8-Values=Setup
I want to also do this:
http://rt.mydom.com/rt/?id=1Object-RT::Ticket-1-CustomField-7
-Values=LB15O
bject-RT::Ticket-1-CustomField-8-Values=Setup
In Modify.html, I see this:
---
my $TicketObj = LoadTicket($id);
my $CustomFields = $TicketObj-QueueObj-TicketCustomFields();
# Now let callbacks have a chance at editing %ARGS
$m-comp('/Elements/Callback', TicketObj = $TicketObj,
CustomFields
= $CustomFields, ARGSRef = \%ARGS);
my @results = ProcessTicketBasics(TicketObj = $TicketObj,
ARGSRef =
\%ARGS); my @cf_results = ProcessObjectCustomFieldUpdates(Object =
$TicketObj, ARGSRef = \%ARGS); push (@results, @cf_results);
---
I suppose that I can add this code to the default home script, but
where is that script? Am I on the right track here? :-}
Any advice or suggestions most appreciated
Thanks, regards, Mike.
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Re: [rt-users] Update fields when 'refreshing' home page - SOLVED
OK,
So I discovered the /real/ RT home page code in /index.html and added that
code (below) in there instead,
Of course I should have thought to look there - which I did, but didn't pay
attention to what was in the commented-out sections :-}
If anyone can think of a reason that I shouldn't be doing this, I will be
very pleased to know about it...
Thanks!
Regards, Mike.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of [EMAIL PROTECTED]
Sent: Monday, 4 August 2008 6:07 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Update fields when 'refreshing' home page
OK, so I added this to /Elements/MyRT:
my $TicketObj = LoadTicket($id);
my $CustomFields = $TicketObj-QueueObj-TicketCustomFields();
# Now let callbacks have a chance at editing %ARGS
$m-comp('/Elements/Callback', TicketObj = $TicketObj,
CustomFields = $CustomFields, ARGSRef = \%ARGS);
my @results = ProcessTicketBasics(TicketObj = $TicketObj,
ARGSRef = \%ARGS); my @cf_results =
ProcessObjectCustomFieldUpdates(Object
= $TicketObj, ARGSRef = \%ARGS); push (@results, @cf_results);
Inside %INIT/%INIT, and this at the bottom:
%ARGS
$id = 1
/%ARGS
I'm assuming that this $id = 1 is a default value where none
is specified, but either way I can't make any change to the
ticket defined in the url query or even ticket #1 with:
http://rt.mydom.com/rt/index.html?id=5priority=6
I can be certain that the code is being properly applied,
because if I try to set that default $id to something that
dos not exist, rt throws an error.
Any guidance is most appreciated/
Regards, Mike.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Monday, 4 August 2008 2:23 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Update fields when 'refreshing' home page
Hi all.
How can I make the queue change when opening the home page,
Ie, I can do this OK:
http://rt.mydom.com/rt/Ticket/Modify.html?id=1Object-RT::Tick
et-1-CustomFie
ld-7-Values=LB15Object-RT::Ticket-1-CustomField-8-Values=Setup
I want to also do this:
http://rt.mydom.com/rt/?id=1Object-RT::Ticket-1-CustomField-7
-Values=LB15O
bject-RT::Ticket-1-CustomField-8-Values=Setup
In Modify.html, I see this:
---
my $TicketObj = LoadTicket($id);
my $CustomFields = $TicketObj-QueueObj-TicketCustomFields();
# Now let callbacks have a chance at editing %ARGS
$m-comp('/Elements/Callback', TicketObj = $TicketObj,
CustomFields
= $CustomFields, ARGSRef = \%ARGS);
my @results = ProcessTicketBasics(TicketObj = $TicketObj,
ARGSRef =
\%ARGS); my @cf_results = ProcessObjectCustomFieldUpdates(Object =
$TicketObj, ARGSRef = \%ARGS); push (@results, @cf_results);
---
I suppose that I can add this code to the default home script, but
where is that script? Am I on the right track here? :-}
Any advice or suggestions most appreciated
Thanks, regards, Mike.
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[rt-users] Escalations, vacations/holidays weekends
Morning all I've dug through the archives and wiki pages looking for some guidance to follow on escalations, and I'm not quite finding the information I need - I'm probably looking for the wrong thing... We're using a fairly ordinary set of escalations whereby a perl script iterates over queues and tickets within the queue (filtered by status = new), looks up the relevant person to email from a separate text file for the first and second escalation, checks the due date today's date, increases priority if necessary and sends an email out to prod someone. As we're not a 24/7 shop, and we don't work weekends, we'd like to factor in weekends and periods of closure (Christmas break, for example). Does anyone have any working examples where the escalation depends on the day or time of year, and is then done (for example) a day after the break is over? TIA Graeme ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Escalations, vacations/holidays weekends
Hi Graeme;
I have very much similar script to yours, for none 7 days queues I look
up the day of the week and if its Saturday or Sunday the script exists
without doing anything ..
use POSIX;
my $datestr = strftime(%A %D, localtime); ##I need day of week
$datestr =~ m/(.*) (\d+\/\d+\/\d+)/ ;
my $weekday = $1;
if ($weekday =~ /(Sunday|Saturday)/i) {
exit;
}
If you wish you can grab the week day using RT::Date.
Not a very elegant solution but works ..
Roy
Graeme Fowler wrote:
Morning all
I've dug through the archives and wiki pages looking for some guidance
to follow on escalations, and I'm not quite finding the information I
need - I'm probably looking for the wrong thing...
We're using a fairly ordinary set of escalations whereby a perl script
iterates over queues and tickets within the queue (filtered by status =
new), looks up the relevant person to email from a separate text file
for the first and second escalation, checks the due date today's date,
increases priority if necessary and sends an email out to prod someone.
As we're not a 24/7 shop, and we don't work weekends, we'd like to
factor in weekends and periods of closure (Christmas break, for
example).
Does anyone have any working examples where the escalation depends on
the day or time of year, and is then done (for example) a day after the
break is over?
TIA
Graeme
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[rt-users] Is there a way to teach RT new bounce emails?
Hi all, overall, the ping-pong detection of RT when it talks to another email system with automated answers is very good. But sometimes, neither side recognizes that automatic ping-pong is being done and so you get _very_ long tickets. There are ways to manually break this loop, but I was wondering if I can teach RT new emails it can ignore safely. Thanks, Richard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8 - clicking on the searches on the at a glance page results in URLs with localhost
I can create normal searches and they work - though, I don't know if it is supposed to be normal that clicking on the And/Or button changes all ANDs to OR and vice-versa. I would have expected it to change only the selected line. It changes only items at the same parenthesis depth. A OR B AND C OR D doesn't make much sense until you say A OR (B AND C) OR D. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Is there a way to teach RT new bounce emails?
On Aug 4, 2008, at 8:13 AM, Richard Hartmann wrote: Hi all, overall, the ping-pong detection of RT when it talks to another email system with automated answers is very good. But sometimes, neither side recognizes that automatic ping-pong is being done and so you get _very_ long tickets. There are ways to manually break this loop, but I was wondering if I can teach RT new emails it can ignore safely. You can, by playing a bit in lib/RT/Interface/Email.pm What sorts of messages isn't RT detecting? Thanks, Richard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Is there a way to teach RT new bounce emails?
On Mon, Aug 4, 2008 at 15:20, Jesse Vincent [EMAIL PROTECTED] wrote: You can, by playing a bit in lib/RT/Interface/Email.pm Will do. What sorts of messages isn't RT detecting? I can forward them to the dev list when I get new ones if there is any interest? This was more a always wanted to know this email, not prompted by a specific email. Thanks, Richard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Is there a way to teach RT new bounce emails?
On Aug 4, 2008, at 12:02 PM, Richard Hartmann wrote: On Mon, Aug 4, 2008 at 15:20, Jesse Vincent [EMAIL PROTECTED] wrote: You can, by playing a bit in lib/RT/Interface/Email.pm Will do. What sorts of messages isn't RT detecting? I can forward them to the dev list when I get new ones if there is any interest? Sure. The most important thing is to make sure the full headers are unmolested. This was more a always wanted to know this email, not prompted by a specific email. Understood. Thanks, Richard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Replies to emails open new ticket
Hello, Any replies to an RT email creates a new ticket instead of putting a comment or reply into the same ticket. I've tried a number of different ways of formatting the subject line, including leading re:, no prefixing, etc. Anyone seen this, and/or have a solution or suggestions? Thanks, -j ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Replies to emails open new ticket
James, First of all, make sure they are clicking Reply and NOT ReplyAll. If they click ReplyAll, then they need to make sure that the RT Queue email address is Bcc. Second, kake sure the reference (XXX.XXX #ticket number] is in the subject line. That should do it. Hope this helps. Kenn LBNL On 8/4/2008 9:15 AM, James Downs wrote: Hello, Any replies to an RT email creates a new ticket instead of putting a comment or reply into the same ticket. I've tried a number of different ways of formatting the subject line, including leading re:, no prefixing, etc. Anyone seen this, and/or have a solution or suggestions? Thanks, -j ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Replies to emails open new ticket
On Aug 4, 2008, at 12:15 PM, James Downs wrote: Hello, Any replies to an RT email creates a new ticket instead of putting a comment or reply into the same ticket. I've tried a number of different ways of formatting the subject line, including leading re:, no prefixing, etc. Anyone seen this, and/or have a solution or suggestions? Most often, that's the result of something going screwy with your $rtname or your $EmailSubjectTagRegex. Can you send the output of Configuration - Tools - System configuration from RT's admin ui? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Changing Symbols in Ticket Reference in Subject Line
Hi List, Was wondering if the system can be configured to accept a different symbol (i.e. other than '#' prefix) in the ticket reference used in the subject line? [XXX.XXX #ticket number] Thanks in advance. Regards, phillip. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Replies to emails open new ticket
On Mon, Aug 04, 2008 at 10:02:15AM -0700, James Downs wrote: On Aug 4, 2008, at 9:36 AM, Jesse Vincent wrote: Most often, that's the result of something going screwy with your $rtname or your $EmailSubjectTagRegex. That was enough to help me find the problem. The ESTR worked in the previous version, and not in this one. What had you set it to? Is there a way we could bullet-proof it for users? I've removed the setting, and let RT do its thing, which seems to be the proper/correct thing to do. Thanks for the help! Cheers! -j -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Lost root password...
Hi everyone, We lost a sysadmin recently that took off with the 'root' password of a DEV RT install (using MySQL back-end). Is these a way to reset the 'root' password from the command line? I have 'root' at the OS level, but not the RT 'root'... Thanks, js. -- Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Lost root password...
Jean-Sebastien Morisset wrote: Hi everyone, We lost a sysadmin recently that took off with the 'root' password of a DEV RT install (using MySQL back-end). Is these a way to reset the 'root' password from the command line? I have 'root' at the OS level, but not the RT 'root'... Thanks, js. use phpmyadmin -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Billable hours tracking?
Hello all, first post here , so be gentle.. :) I was wondering if there si a way or add on to have RT track o rhave a way to enter billable hours? Meaning a client creates a ticket say at noon on Monday, we see it at 3pm and start working and over the course of 3 days we work on and off for this issue. Is there a way at the end before closing the ticket , or during any tasks done, to enter the time spent? lets say over the 3 days i spent 5 hours as billable work, or even simply start and stop times for several tasks? I hope someone understands what i mean... Thanks to all in advance.. have a great day! -- Rob Morin Dido Internet Inc. Montreal,Canada http://www.dido.ca 514-990- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Lost root password...
On Aug 4, 2008, at 1:34 PM, Chaim Rieger wrote: Jean-Sebastien Morisset wrote: Hi everyone, We lost a sysadmin recently that took off with the 'root' password of a DEV RT install (using MySQL back-end). Is these a way to reset the 'root' password from the command line? I have 'root' at the OS level, but not the RT 'root'... Thanks, js. http://wiki.bestpractical.com/view/RecoverRootPassword use phpmyadmin -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Replies to emails open new ticket
On Aug 4, 2008, at 10:08 AM, Jesse Vincent wrote: What had you set it to? Is there a way we could bullet-proof it for users? It had been: Set($EmailSubjectTagRegex, qr/\Q$rtname\E/i ); I inherited the configuration, and was only finding configuration problems after the upgrade. -j ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Lost root password...
The RT internal user passwords are stored in rt3.Users as MD5 encrypted
strings.
You can reset the root password by any MySQL tool (phpMyAdmin or
command-line, for example).
The mysql command might be:
update rt3.Users set password = md5('newpass') where Name = 'root';
Hope that helps...
Erik
From: Jean-Sebastien Morisset [EMAIL PROTECTED]
Date: Mon, 4 Aug 2008 17:31:56 +
To: RT Users rt-users@lists.bestpractical.com
Subject: [rt-users] Lost root password...
Hi everyone,
We lost a sysadmin recently that took off with the 'root' password of a
DEV RT install (using MySQL back-end). Is these a way to reset the
'root' password from the command line? I have 'root' at the OS level,
but not the RT 'root'...
Thanks,
js.
--
Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED]
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Re: [rt-users] Lost root password...
On Mon, Aug 04, 2008 at 01:48:53PM -0400, Jesse Vincent wrote: On Aug 4, 2008, at 1:34 PM, Chaim Rieger wrote: Jean-Sebastien Morisset wrote: Hi everyone, We lost a sysadmin recently that took off with the 'root' password of a DEV RT install (using MySQL back-end). Is these a way to reset the 'root' password from the command line? I have 'root' at the OS level, but not the RT 'root'... Thanks, js. http://wiki.bestpractical.com/view/RecoverRootPassword Thanks everyone! I used the perl command from the Wiki and it worked fine. :-) Thanks, js. -- Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Mysql question
Does anyone know of a tool (ideally Linux command line, and ideally ideally with source or PowerPC binary package(s) available) that grab a partial snapshot of a MySQL database? Trying to setup a development server that obviously can't hit the 'live' database, but don't want to, even periodically, replicate a 60+ GB database if I don't have to, especially when I only really need a few hundred rows from each table to do what I need to do. If a tool exists that can retain and, follow referential relationships (e.g., grab the first XXX rows from this table, and all the HAS_A and HAS_MANY rows linked to those XXX rows) ... ? Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Mysql question
On 4 Aug 2008, at 7:05 pm, [EMAIL PROTECTED] wrote: Does anyone know of a tool (ideally Linux command line, and ideally ideally with source or PowerPC binary package(s) available) that grab a partial snapshot of a MySQL database? Trying to setup a development server that obviously can't hit the 'live' database, but don't want to, even periodically, replicate a 60+ GB database if I don't have to, especially when I only really need a few hundred rows from each table to do what I need to do. I'd do it once, load a complete copy into another RT instance, and then use RT::Shredder to remove the vast majority of the tickets and their dependent information (which will take a lng time!) dump your newly pruned test RT instance, and use that for future tests? Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Billable hours tracking?
Rob Morin wrote: Hello all, first post here , so be gentle.. :) I was wondering if there si a way or add on to have RT track o rhave a way to enter billable hours? Meaning a client creates a ticket say at noon on Monday, we see it at 3pm and start working and over the course of 3 days we work on and off for this issue. Is there a way at the end before closing the ticket , or during any tasks done, to enter the time spent? lets say over the 3 days i spent 5 hours as billable work, or even simply start and stop times for several tasks? I hope someone understands what i mean... Thanks to all in advance.. have a great day! Hi Rob, I use the Time Worked field in a ticket for this. HTH Charlie ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Changing Symbols in Ticket Reference in Subject Line
On 05/08/2008, at 2:17 AM, Phillip Tan wrote: Was wondering if the system can be configured to accept a different symbol (i.e. other than '#' prefix) in the ticket reference used in the subject line? Hi Phillip, Only if you override RT/Interface/Email.pm's ParseTicketId() method, I believe. Regards, Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Changing Symbols in Ticket Reference in Subject Line
On Tue, Aug 5, 2008 at 1:03 AM, Tom Lanyon [EMAIL PROTECTED] wrote: On 05/08/2008, at 2:17 AM, Phillip Tan wrote: Was wondering if the system can be configured to accept a different symbol (i.e. other than '#' prefix) in the ticket reference used in the subject line? Hi Phillip, Only if you override RT/Interface/Email.pm's ParseTicketId() method, I believe. There are more than that, for example in RT/Action/SendMail.pm. Regards, Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Offline Edits lacks documentation/mystery
As a few others have noted, there's fairly little documentation available about ToolsOffline edits, mostly just some hearsay on these lists. Although tucked away in the nether regions of RT, I think it caches peoples eyes as a potentially useful means of injecting ticket-like data gathered pre-local RT installation. If anyone has information that they can contribute to help illuminate this enigma, please see http://wiki.bestpractical.com/view/OfflineEdits I've tried to experiment with the tool to suss out some answers, but I cannot get it to work... -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT + relay
Hello all, I have a problem that's more of an MTA configuration issue than an RT issue, but it does pertain to getting RT setup and I thought maybe someone else might have tried a similar setup. I've been unable to resolve the issue by searching the postfix archives FAQ, nor the RT wiki and list archives. Actually, it seems to be a combination of two postfix FAQs: * Delivering some users locally while sending mail as [EMAIL PROTECTED] http://www.postfix.org/faq.html#some_local * Commands, mailing lists, and /file/name destinations don't work in virtual domains http://www.postfix.org/faq.html#virtual_command I want to route some mail away (to google apps), but also for certain recipients' messages to make their way to RT. RT incoming address is: [EMAIL PROTECTED] postfix/virtual: play [EMAIL PROTECTED] postfix transmutes this to: [EMAIL PROTECTED] which is deferred, and the alias is never reached: play: |/path/to/command The virtuals for real local users do get mail routed to mail spools though... Much obliged, Jerrad Pierce -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT + relay
Mydestinations Post the output of Postconf please Sent via BlackBerry from T-Mobile -Original Message- From: Jerrad Pierce [EMAIL PROTECTED] Date: Mon, 4 Aug 2008 18:49:38 To: rt-users@lists.bestpractical.com Subject: [rt-users] RT + relay Hello all, I have a problem that's more of an MTA configuration issue than an RT issue, but it does pertain to getting RT setup and I thought maybe someone else might have tried a similar setup. I've been unable to resolve the issue by searching the postfix archives FAQ, nor the RT wiki and list archives. Actually, it seems to be a combination of two postfix FAQs: * Delivering some users locally while sending mail as [EMAIL PROTECTED] http://www.postfix.org/faq.html#some_local * Commands, mailing lists, and /file/name destinations don't work in virtual domains http://www.postfix.org/faq.html#virtual_command I want to route some mail away (to google apps), but also for certain recipients' messages to make their way to RT. RT incoming address is: [EMAIL PROTECTED] postfix/virtual: play [EMAIL PROTECTED] postfix transmutes this to: [EMAIL PROTECTED] which is deferred, and the alias is never reached: play: |/path/to/command The virtuals for real local users do get mail routed to mail spools though... Much obliged, Jerrad Pierce -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8 - clicking on the searches on the at a glance page results in URLs with localhost
Am 04.08.2008 um 15:19 schrieb Jesse Vincent: I can create normal searches and they work - though, I don't know if it is supposed to be normal that clicking on the And/Or button changes all ANDs to OR and vice-versa. I would have expected it to change only the selected line. It changes only items at the same parenthesis depth. A OR B AND C OR D doesn't make much sense until you say A OR (B AND C) OR D. OK. I see. The other issue (localhost in URL) is a missing configuration-item in the inherited RT_SiteConfig. After adapting that to the way RT wants to have it now, it works. cheers, Rainer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT + relay
Mydestinations
mydestination = localhost.$mydomain, localhost
If I remove localohost.$mydomain, instead of the message getting stuck
in deferral,
I get the following bounce:
[EMAIL PROTECTED] (expanded from [EMAIL PROTECTED]): Host or
domain name not found. Name service error for name=localhost.cambenergy.org
type=A: Host not found
Post the output of
Postconf please
Unchanged and uninteresting sections redacted e.g; smtp_*
2bounce_notice_recipient = postmaster
access_map_reject_code = 554
address_verify_default_transport = $default_transport
address_verify_local_transport = $local_transport
address_verify_map =
address_verify_negative_cache = yes
address_verify_negative_expire_time = 3d
address_verify_negative_refresh_time = 3h
address_verify_poll_count = 3
address_verify_poll_delay = 3s
address_verify_positive_expire_time = 31d
address_verify_positive_refresh_time = 7d
address_verify_relay_transport = $relay_transport
address_verify_relayhost = $relayhost
address_verify_sender = postmaster
address_verify_service_name = verify
address_verify_transport_maps = $transport_maps
address_verify_virtual_transport = $virtual_transport
alias_database = hash:/etc/aliases
alias_maps = hash:/etc/aliases
allow_mail_to_commands = alias, forward
allow_mail_to_files = alias, forward
allow_min_user = no
allow_percent_hack = yes
allow_untrusted_routing = no
alternate_config_directories =
always_bcc =
anvil_rate_time_unit = 60s
anvil_status_update_time = 600s
append_at_myorigin = yes
append_dot_mydomain = yes
application_event_drain_time = 100s
authorized_flush_users = static:anyone
authorized_mailq_users = static:anyone
authorized_submit_users = static:anyone
backwards_bounce_logfile_compatibility = yes
berkeley_db_create_buffer_size = 16777216
berkeley_db_read_buffer_size = 131072
best_mx_transport =
biff = yes
body_checks =
body_checks_size_limit = 51200
bounce_notice_recipient = postmaster
bounce_queue_lifetime = 5d
bounce_service_name = bounce
bounce_size_limit = 5
broken_sasl_auth_clients = no
canonical_classes = envelope_sender, envelope_recipient,
header_sender, header_recipient
canonical_maps =
cleanup_service_name = cleanup
command_directory = /usr/sbin
command_execution_directory =
command_expansion_filter =
[EMAIL PROTECTED]:,./abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ
command_time_limit = 1000s
config_directory = /etc/postfix
connection_cache_service = scache
connection_cache_status_update_time = 600s
connection_cache_ttl_limit = 2s
content_filter =
daemon_directory = /usr/libexec/postfix
daemon_timeout = 18000s
debug_peer_level = 2
debug_peer_list =
default_database_type = hash
default_delivery_slot_cost = 5
default_delivery_slot_discount = 50
default_delivery_slot_loan = 3
default_destination_concurrency_limit = 20
default_destination_recipient_limit = 50
default_extra_recipient_limit = 1000
default_minimum_delivery_slots = 3
default_privs = nobody
default_process_limit = 100
default_rbl_reply = $rbl_code Service unavailable; $rbl_class
[$rbl_what] blocked using $rbl_domain${rbl_reason?; $rbl_reason}
default_recipient_limit = 1
default_transport = smtp
default_verp_delimiters = +=
defer_code = 450
defer_service_name = defer
defer_transports =
delay_notice_recipient = postmaster
delay_warning_time = 0h
deliver_lock_attempts = 20
deliver_lock_delay = 1s
disable_dns_lookups = no
disable_mime_input_processing = no
disable_mime_output_conversion = no
disable_verp_bounces = no
disable_vrfy_command = no
dont_remove = 0
double_bounce_sender = double-bounce
duplicate_filter_limit = 1000
empty_address_recipient = MAILER-DAEMON
enable_original_recipient = yes
error_notice_recipient = postmaster
error_service_name = error
execution_directory_expansion_filter =
[EMAIL PROTECTED]:,./abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ
expand_owner_alias = no
export_environment = TZ MAIL_CONFIG
fallback_relay =
fallback_transport =
fast_flush_domains = $relay_domains
fast_flush_purge_time = 7d
fast_flush_refresh_time = 12h
fault_injection_code = 0
flush_service_name = flush
fork_attempts = 5
fork_delay = 1s
forward_expansion_filter =
[EMAIL PROTECTED]:,./abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ
forward_path = $home/.forward${recipient_delimiter}${extension}, $home/.forward
hash_queue_depth = 1
hash_queue_names = deferred, defer
header_address_token_limit = 10240
header_checks =
header_size_limit = 102400
helpful_warnings = yes
home_mailbox =
hopcount_limit = 50
html_directory = no
ignore_mx_lookup_error = no
import_environment = MAIL_CONFIG MAIL_DEBUG MAIL_LOGTAG TZ XAUTHORITY DISPLAY
in_flow_delay = 1s
inet_interfaces = all
inet_protocols = ipv4
initial_destination_concurrency = 5
invalid_hostname_reject_code = 501
...
local_command_shell =
local_destination_concurrency_limit = 2
local_destination_recipient_limit = 1
local_header_rewrite_clients = permit_inet_interfaces
local_recipient_maps = proxy:unix:passwd.byname $alias_maps
local_transport = local:$myhostname
luser_relay
Re: [rt-users] RT + relay
add cambenergy.org to mydestinations that will keep the emails going to [EMAIL PROTECTED] local But all @cambenergy.org (except explicitly configured for local delivery) are supposed to be relayed, hence the lack of domain in mydestinations... Regardless, the messages are still deferred even with that change :-/ -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT + relay
Jerrad Pierce wrote: add cambenergy.org to mydestinations that will keep the emails going to [EMAIL PROTECTED] local But all @cambenergy.org (except explicitly configured for local delivery) are supposed to be relayed, hence the lack of domain in mydestinations... Regardless, the messages are still deferred even with that change :-/ got it, i thought i missed something here is how i would do it set the dns rt.cambenergy.org to point to your server now configure postfix for that domain to keep it local, and alias [EMAIL PROTECTED] to [EMAIL PROTECTED] -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT + relay
On 05/08/2008, at 8:44 AM, Chaim Rieger wrote: Jerrad Pierce wrote: add cambenergy.org to mydestinations that will keep the emails going to [EMAIL PROTECTED] local But all @cambenergy.org (except explicitly configured for local delivery) are supposed to be relayed, hence the lack of domain in mydestinations... Regardless, the messages are still deferred even with that change :-/ got it, i thought i missed something here is how i would do it set the dns rt.cambenergy.org to point to your server now configure postfix for that domain to keep it local, and alias [EMAIL PROTECTED] to [EMAIL PROTECTED] This is what we do too. Regards, Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Weird issue - web gui logout on comment/reply
Hello everyone, Hoping someone else has experienced what I am, so I can get some help. Whenever I comment or reply to a ticket in the web gui and hit submit, I get logged out. When I log back in, I am brought right back to the ticket I was commenting or replying to. Any ideas? thanks in advance. Shane I am running RT v. 3.8.0 w/ Apache/2.2.3 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Weird issue - web gui logout on comment/reply
Are you using https? Is RT configured to use https? We have this problem when someone tries to access RT with https, but our server is not det up to handle it properly. Thank you, Micah Gersten onShore Networks Internal Developer http://www.onshore.com Shane Ronan wrote: Hello everyone, Hoping someone else has experienced what I am, so I can get some help. Whenever I comment or reply to a ticket in the web gui and hit submit, I get logged out. When I log back in, I am brought right back to the ticket I was commenting or replying to. Any ideas? thanks in advance. Shane I am running RT v. 3.8.0 w/ Apache/2.2.3 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Weird issue - web gui logout on comment/reply
Nope, just http, not https On Aug 4, 2008, at 4:52 PM, Micah Gersten wrote: Are you using https? Is RT configured to use https? We have this problem when someone tries to access RT with https, but our server is not det up to handle it properly. Thank you, Micah Gersten onShore Networks Internal Developer http://www.onshore.com Shane Ronan wrote: Hello everyone, Hoping someone else has experienced what I am, so I can get some help. Whenever I comment or reply to a ticket in the web gui and hit submit, I get logged out. When I log back in, I am brought right back to the ticket I was commenting or replying to. Any ideas? thanks in advance. Shane I am running RT v. 3.8.0 w/ Apache/2.2.3 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT + relay
here is how i would do it set the dns rt.cambenergy.org to point to your server done now configure postfix for that domain to keep it local, mydestination = localhost.$mydomain, localhost, rt.cambenergy.org? and alias [EMAIL PROTECTED] to [EMAIL PROTECTED] no joy. Tom, would it be possible to get the pertinent excerpts from your postconf, etc.? -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT requiring login for every click
Hiya folks, I saw this mentioned on the list a couple months back, but under Gentoo, and while the issue was related to the MySQL language configuration, there was a note from [EMAIL PROTECTED] stating that this was an issue related the default charset setting for MySQL (under Gentoo, though) which had been addressed for the next release (under 3.6, so it'd be incorporated into 3.8 I'm guessing). When a user (admin user in this case) logs in, they get the home page, but any subsequent clicks bring the login page up again. The system and Apache logs don't reveal any errors, just a successful login message when the logins are made. I've checked the database and the cookie, and the RT_SID is identical and being updated with each request. We did have default-character-set as utf8 as recommended for Dovecot on the same machine, but I've commented that out and restarted all associated services, and we still have the multiple login requests. I'm attaching my my.cnf file below in case that's the culprit; I do appreciate any suggestions that might help here. Environment: RT: 3.8.0 OS: Oracle Linux 5.2 (RHEL5 equivalent) DB: MySQL 5.0.45 Web Server: Apache/2.2.3 Just for completeness, make testdeps states that all dependencies have been found. MySQL config (/etc/my.cnf): [mysqld] datadir=/var/lib/mysql socket=/var/lib/mysql/mysql.sock user=mysql old_passwords=0 # RT suggested settings # set-variable = innodb_mirrored_log_groups=1 set-variable = innodb_log_files_in_group=3 set-variable = innodb_log_file_size=5M set-variable = innodb_log_buffer_size=8M innodb_flush_log_at_trx_commit=1 innodb_log_archive=0 set-variable = innodb_buffer_pool_size=16M set-variable = innodb_additional_mem_pool_size=2M set-variable = innodb_file_io_threads=4 set-variable = innodb_lock_wait_timeout=50 set-variable = sort_buffer=2M # Dovecot suggested settings # # default-character-set = utf8 # default-collation = utf8_general_ci [mysqld_safe] log-error=/var/log/mysqld.log pid-file=/var/run/mysqld/mysqld.pid Thanks in advance, -mh. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Developing RT - Show changes without restart apache
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi, i'm new in RT. In my work I need to add some functionality to RT, so it's very uncomfortable restart Apache on each change I want to make. So, exist a simple way to view the changes (almost) immediately? Thanks in advance. - -- A\C Mario A. del Riego Unidad de Recursos Informáticos Facultad de Ingeniería - UdelaR La Universidad no puede ser un depósito indiferente de sueños y frustraciones personales... Dr. G. Perera -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.9 (GNU/Linux) iEYEARECAAYFAkiXrSQACgkQB6f+NSnOywTVpgCgw6K6TpKHBc0r2AkEbBWRyNwd GhwAoMqnnsst3EiQ/cpfyryqeyEb+LFi =a4pK -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Developing RT - Show changes without restart apache
On Aug 4, 2008, at 9:30 PM, Mario A. del Riego wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi, i'm new in RT. In my work I need to add some functionality to RT, so it's very uncomfortable restart Apache on each change I want to make. So, exist a simple way to view the changes (almost) immediately? Have a look at 'DevelMode' in the RT configuration file. Thanks in advance. - -- A\C Mario A. del Riego Unidad de Recursos Informáticos Facultad de Ingeniería - UdelaR La Universidad no puede ser un depósito indiferente de sueños y frustraciones personales... Dr. G. Perera -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.9 (GNU/Linux) iEYEARECAAYFAkiXrSQACgkQB6f+NSnOywTVpgCgw6K6TpKHBc0r2AkEbBWRyNwd GhwAoMqnnsst3EiQ/cpfyryqeyEb+LFi =a4pK -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT + relay
Thishttp://www.cjbuckley.net/blog/2007/08/19/rt-postfix/ seems to be what Tom Chaim are suggestion. Alas, it has not worked thus far. I also tried explicitly forcing a local transport for the username http://episteme.arstechnica.com/eve/forums/a/tpc/f/96509133/m/512000799831 but the same problematic expansion to the unresolvable @localhost.$mydomain occurs. I'm afraid I may have to create unix users, but that's most uncool and difficult to maintain. -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT + relay
Will post my Alias Postconf Files tomorrow Don't create users --Original Message-- From: Jerrad Pierce Sender: To: Tom Lanyon Cc: Chaim Rieger Cc: RT Users Sent: Aug 4, 2008 21:26 Subject: Re: [rt-users] RT + relay Thishttp://www.cjbuckley.net/blog/2007/08/19/rt-postfix/ seems to be what Tom Chaim are suggestion. Alas, it has not worked thus far. I also tried explicitly forcing a local transport for the username http://episteme.arstechnica.com/eve/forums/a/tpc/f/96509133/m/512000799831 but the same problematic expansion to the unresolvable @localhost.$mydomain occurs. I'm afraid I may have to create unix users, but that's most uncool and difficult to maintain. -- Cambridge Energy Alliance: Save money the planet Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
