Re: [rt-users] Ticket Forward Problem With Thunderbird
Does the email display properly in Thunderbird for you? I have forwarded and email and been able to open it in Outlook fine, but Thunderbird remains a problem. -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: 26 January 2009 18:18 To: Alex Young Cc: RT Users Subject: Re: [rt-users] Ticket Forward Problem With Thunderbird We are currently running RT-3.8.1. It appears that the email content (message.eml) is uuencoded when RT forwards a ticket. Thunderbird doesn't seem to like this and cannot display the forwarding email. Is there a way to configure RT to do MIME encoding instead? Any suggestions are greatly appreciated. Hm. It sure seems to be doing MIME encoding by default for me: It adds a single message/rfc822 part containing the original MIME message. - 1 Ino description (0.1K) (text/plain, 7bit, us-ascii) 2 Aforwarded message (4.7K) (message/rfc822, binary, ) 3 I ┆no description (2.2K) (multipart/mixed, 7bit, ) 4 I âœâ€ no description (0.6K) (text/plain, 8bit, utf-8) 5 I ┆no description (1.3K) (text/html, 8bit, utf-8) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] From Ticket transaction custom fields to Ticket custom fields
Hi all, I asked this before but obviously with too many words since i never got an answer. So here goes again. Can i change a Custom field's Applies to -attribute from Ticket Transactions to Tickets without all heck breaking loose, on a queue already using said custom attribute? If not, what heck would break loose and how can it be avoided? The RT used is version 3.6.5. Best regards, ~Robin Lauren ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Query builder and multi-select custom fields
There is a patch on rt3.fsck.com that needs testing:
http://rt3.fsck.com/Ticket/Display.html?id=8541#txn-77170
I'm not sure it applies to the latest 3.8
On Tue, Jan 27, 2009 at 12:49 PM, Alex Young
alexyo...@scoutsolutions.co.uk wrote:
Thanks, but that brings back hundreds of tickets, when we know the other
query *should* bring back just the one ticket that has the CF set to
those two values.
Looking through the RT bug system, it looks like this is a known bug and
is due to be fixed in 3.8.3.
-Original Message-
From: Kenneth Crocker [mailto:kfcroc...@lbl.gov]
Sent: 26 January 2009 18:40
To: Alex Young
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Query builder and multi-select custom fields
Alex,
Try changing the AND to OR between your two like
conditions. Hope
this helps.
Kenn
LBNL
On 1/26/2009 7:04 AM, Alex Young wrote:
I have a ticket in the Support queue that has both the 'External' and
'Internal' client types in a custom multi-select field. When I run the
following search:
Queue = 'Support' AND 'CF.{Client}' LIKE 'Internal' AND 'CF.{Client}'
LIKE 'Internal'
I expected to get the ticket back, but instead I get 0 tickets. Is
this
valid behaviour from RT's perspective? Should I be searching in some
other way to return the ticket when it has a CF set to two values?
___
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--
Best regards, Ruslan.
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Re: [rt-users] Query builder and multi-select custom fields
I attempted to run the patch but it failed. Looks like it won't work for 3.8.2
patching file lib/RT/Tickets_Overlay.pm
Hunk #1 succeeded at 1223 (offset 58 lines).
Hunk #2 succeeded at 1231 (offset 58 lines).
Hunk #3 succeeded at 1260 (offset 58 lines).
Hunk #4 succeeded at 1280 (offset 58 lines).
Hunk #5 succeeded at 1308 (offset 58 lines).
Hunk #6 FAILED at 1330.
Hunk #7 succeeded at 1447 (offset 66 lines).
1 out of 7 hunks FAILED -- saving rejects to file lib/RT/Tickets_Overlay.pm.rej
-Original Message-
From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com]
Sent: 27 January 2009 11:49
To: Alex Young
Cc: Kenneth Crocker; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Query builder and multi-select custom fields
There is a patch on rt3.fsck.com that needs testing:
http://rt3.fsck.com/Ticket/Display.html?id=8541#txn-77170
I'm not sure it applies to the latest 3.8
On Tue, Jan 27, 2009 at 12:49 PM, Alex Young
alexyo...@scoutsolutions.co.uk wrote:
Thanks, but that brings back hundreds of tickets, when we know the other
query *should* bring back just the one ticket that has the CF set to
those two values.
Looking through the RT bug system, it looks like this is a known bug and
is due to be fixed in 3.8.3.
-Original Message-
From: Kenneth Crocker [mailto:kfcroc...@lbl.gov]
Sent: 26 January 2009 18:40
To: Alex Young
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Query builder and multi-select custom fields
Alex,
Try changing the AND to OR between your two like
conditions. Hope
this helps.
Kenn
LBNL
On 1/26/2009 7:04 AM, Alex Young wrote:
I have a ticket in the Support queue that has both the 'External' and
'Internal' client types in a custom multi-select field. When I run the
following search:
Queue = 'Support' AND 'CF.{Client}' LIKE 'Internal' AND 'CF.{Client}'
LIKE 'Internal'
I expected to get the ticket back, but instead I get 0 tickets. Is
this
valid behaviour from RT's perspective? Should I be searching in some
other way to return the ticket when it has a CF set to two values?
___
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Best regards, Ruslan.
___
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[rt-users] RTFM WikiText formatting
After upgrading to the latest RTFM version I have found that some of the customizations on http://wiki.bestpractical.com/view/RTFM no longer work and I can't work out why. We used the %code% tag a lot in RTFM, but now it's no longer being parsed and is just showing as %code% in the WikiText, rather than the format specified. The Image, code and highlight tags don't work, but I'm only really concerned with the code tag. It seems like it is being scrubbed somewhere by something, but I don't know where to look to see if I can add the formatting to be allowed. Has anyone else had a problem with this or know how I may be able to fix it? Thanks. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Large, frequent file attachments and RT
Hello all, I have an application in mind where requestors would frequently need to submit file attachments alongside their requests, and some of these files will be rather large. The ticket handlers would need to use those files and also to manage groups of files by any particular requestor. Including the files themselves within the RT database seems like a poor idea, and I get the impression I may not be the first one with such requirements. I was wondering if anybody could point me in the direction of mods to RT (or something) that will store references to the files only within the database and store the files themselves on an actual file system? Regards, -- Atro Tossavainen (Mr.) / The Institute of Biotechnology at Systems Analyst, Techno-Amish / the University of Helsinki, Finland, +358-9-19158939 UNIX Dinosaur / employs me, but my opinions are my own. URL : http : / / www . helsinki . fi / %7E atossava / NO FILE ATTACHMENTS ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ticket Forward Problem With Thunderbird
I am attaching the original email below to show that the attachment forwarded message.eml is uuencoded. Perhaps there is an option somewhere to change this to MIME encoding instead? The uuencoded portion was modified a little bit to protect the content since this is a real ticket in our system. Message-ID: 200901271347.n0rdluiv022...@rt.ias.edu To: che...@ias.edu Cc: Subject: Fwd: [NET #774] TEST ONLY From: ne...@ias.edu Date: Tue, 27 Jan 2009 08:47:30 -0500 X-OriginalArrivalTime: 27 Jan 2009 13:47:33.0882 (UTC) FILETIME=[CE69DDA0:01C98085] This is forward of transaction #5167 of a ticket #774 begin 666 forwarded message.eml M0V]N=5N=U47!E.B!T97AT+W!L86EN.R!B;W5N9%R3TB+2TM+2TM+2TM M+3U?,3(S,c4...@r-TX.#$P+38R(@T*0V]N=5N=U4F%NV9EBU%;F-O M9en...@8fen8711233545aghnfgeryeyt344#$n, T*6U-86EL97(Z($U) M344M=]O;',@-2XT,c...@*$5n=ET2 U+C0R-BD-E-U8FIE8W0Z($0F22!7 M96(@4V5R=F5R($)A8VMU T*1G)O;3H@,C(-D-O;G1E;G0M35N9W1H.B P $#0H-@`` ` end Thanks, Alan Alex Young wrote: Does the email display properly in Thunderbird for you? I have forwarded and email and been able to open it in Outlook fine, but Thunderbird remains a problem. -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: 26 January 2009 18:18 To: Alex Young Cc: RT Users Subject: Re: [rt-users] Ticket Forward Problem With Thunderbird We are currently running RT-3.8.1. It appears that the email content (message.eml) is uuencoded when RT forwards a ticket. Thunderbird doesn't seem to like this and cannot display the forwarding email. Is there a way to configure RT to do MIME encoding instead? Any suggestions are greatly appreciated. Hm. It sure seems to be doing MIME encoding by default for me: It adds a single message/rfc822 part containing the original MIME message. - 1 Ino description (0.1K) (text/plain, 7bit, us-ascii) 2 Aforwarded message (4.7K) (message/rfc822, binary, ) 3 I ┆no description (2.2K) (multipart/mixed, 7bit, ) 4 I âœâ€ no description (0.6K) (text/plain, 8bit, utf-8) 5 I ┆no description (1.3K) (text/html, 8bit, utf-8) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Alan Cheng che...@ias.edu +1 609-734-8169 UNIX Systems Administration Institute for Advanced Study ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Transaction notifications to ticket Owner
I have a scrip - On Correspond Notify Owner with template CorrespondedTicket. I don't know, however, if I did that one or if it came out of the box (possibly in an older release since this install ultimately came from 2.x). Should be pretty simple to write if needed, as it is a very narrow case. Jerrad Pierce wrote: To clarify, all the materials I'd ever read about RT gave the impression that ownership of a ticket was essentially a special case of ticket-admincc (monitor transactions, and get some extra rights). -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Easy install guide for RT3.8.1 On Ubuntu 8.0.4 Server
Hi, Does anyone have a easy to follow guide for installing RT 3.8.2 On ubuntu 8.0.4? Regards, Wikus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Easy install guide for RT3.8.1 On Ubuntu 8.0.4 Server
Wikus Smit wrote: Hi, Does anyone have a easy to follow guide for installing RT 3.8.2 On ubuntu 8.0.4? I recommend following the ManualInstall instructions on the wiki (http://wiki.bestpractical.com/view/ManualInstallation) -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves Sent: Freitag, 16. Jänner 2009 09:36 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT 3.8.2 packages for Debian Lenny? On Thu, Jan 15, 2009 at 12:37:10PM +0100, Martin Maurer wrote: Yes, having an own Lenny repository just with the rt 3.8.x packages would be essential for all Lenny users. If you can setup this on alioth.debian.org this would be wonderful. I'll do this once request-tracker3.8 has been uploaded to unstable, which shouldn't be long. Hi Dominic! Do you got a rough schedule for this? BTW, did you get a chance to test the already released RT appliance? http://wiki.bestpractical.com/view/Proxmox_VE_RT_Appliance Best Regards, Martin mar...@proxmox.com http://pve.proxmox.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Easy install guide for RT3.8.1 On Ubuntu 8.0.4 Server
Wikus Smit wrote: Hi, Does anyone have a easy to follow guide for installing RT 3.8.2 On ubuntu 8.0.4? How about: 1. Download tarball 2. Extract tarball 3. cd rt-3.8.2 read the README file, paying particular attention to GENERAL INSTALLATION 4. ./configure 5. make testdeps 6. make fixdeps keep referring to the README :) P ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.8.2 - CF Enter One Value With Autocomplete non-functional?
Hi folks: Been researching this one all morning, and can't find a reason for it. I have a CF, enter one value with autocomplete, populated with 10 random values. When starting to enter values, nothing happens. Looking in the page source, it is evidently an AJAX thing, so I tried on three browsers (Firefox, IE, Safari), all didn't work. Apache error logs indicate no problem, access logs give 200's on Helper/Autocomplete/CustomFieldValues. All the hard stuff I've done with RT has ended up being easy, but some of the easy stuff like this is turning out to be a challenge. Anyone managed to get this to work? I search the lists and issue list, but can't see where anything has been reported. thanks, -blake crawford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Transaction notifications to ticket Owner
Jerrad, I'm not sure what you got out of the box or if someone deleted a global scrip, but I'll walk you thru it. By the way, There are may installations (like ours) that do not want all sorts of Email filling up their inbox, so we have kept our Global notifications to a minimum and set them up on a queue by queue basis. To set up a global notification scrip navigate thus: Configuration-Global-Scrips. Enter a name for the scrip like Notify Owner on Correspondence. On the condition line select On Correspond and for the action, select Notify Owner (as opposed to Notify Owner as comment. The latter will leave the correspondence in the history, but no Email sent out). Then select a template (like Global: Correspondence) and then hit create. Try to keep in mind that RT gives each installation the ability to do all sorts of customization and the built-in stuff (like Email notifications) is kept to a minimum. If you have any trouble with this, let me know. Hope this helps. Kenn LBNL On 1/26/2009 4:27 PM, Jerrad Pierce wrote: Is there some reason RT doesn't automatically notify owners of correspondence (and comments if they have ACLs) out of the box? I checked the list archives, and there're some comments about rolling your own scrips, but that's not very intuitive. There's very little in the book either (a table entry in the CSR example). Worse, it sounds like a PITA to do yourself if you (reasonably) want to avoid potential duplicate notices. I've been looking at the Scrips an Recipients box, but it never really stuck that the owner wasn't listed; because, really, why wouldn't he be notified?? I just checked our 3.8.1 installation, and the owner definitely does not receive messages, contrary to DWIMmery. This would, incidentally, explain why our apparently unresponsive consultant is unresponsive... --shocked in awe ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Transaction notifications to ticket Owner
Jerrad, Not that I know of. Rights for roles have to be set up just like for a user-defined group and Custom Fields. RT has no way of knowing what rights you want a person to have, who is going to manage the queue, who will have modify rights to a ticket, who is allowed to make comment only on a ticket, etc. As far as I know, there are no special set of rights given for roles. Hope this helps. Kenn LBNL On 1/26/2009 5:35 PM, Jerrad Pierce wrote: To clarify, all the materials I'd ever read about RT gave the impression that ownership of a ticket was essentially a special case of ticket-admincc (monitor transactions, and get some extra rights). ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
On Tue, Jan 27, 2009 at 05:16:54PM +0100, Martin Maurer wrote: -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves Sent: Freitag, 16. Jänner 2009 09:36 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT 3.8.2 packages for Debian Lenny? I'll do this once request-tracker3.8 has been uploaded to unstable, which shouldn't be long. Do you got a rough schedule for this? I hesitate to say again, since I previously expected to be able to do an upload the same week. I'm just testing our current candidate, but there's a new bug which requires a new package upload to Debian which I'll want to get in before a new upload, so it may not be for another week or so. BTW, did you get a chance to test the already released RT appliance? http://wiki.bestpractical.com/view/Proxmox_VE_RT_Appliance No, sorry, this isn't something that is particularly relevant for us. Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Editing Searches which form default RT at a glance page fails
Forgot to add I am using RT 3.6.7 And the default search in RT_SiteConfig.pm is: RT::DefaultSearchResultFormat'BA HREF=/rt/Ticket/Display.html?id=__idid__/a/B/TITLE:#', 'BA HREF=/rt/Ticket/Display.html?id=__idSubject__/a/B/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', 'small__Requestors__/small', 'small__CreatedRelative__/small', 'small__ToldRelative__/small', 'small__LastUpdatedRelative__/small', 'small__TimeLeft__/small' On Mon, Jan 26, 2009 at 10:22 PM, Brian Friday brian.fri...@gmail.com wrote: Hello all, I am trying to figure out why I can not edit the query used for the default at a glance page. Process: 1) Login as Root and get to the RT at a glance page 2) Click edit, immediately to the right of, but on the same line as the text 10 highest priority tickets I own 3) Now we get taken to the page Customize N highest priority tickets I own where I click Search - My Tickets on the line that starts with You can also edit the predefined search itself 4) Now we get taken to the page Query Builder where I click on the Advanced link on the blue menu bar Which takes me to a scree that has a text box for a query and then a text box for formating that query. My system currently has the following information for the query and the formating boxes Query: Owner = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open' ) Formating: 'a href=__WebPath__/Ticket/Display.html?id=__idid__/a/TITLE: I have attempt to replace the formating information with the following: Formating: 'a href=__WebPath__/Ticket/Display.html?id=__idid__/a/TITLE:#', 'a href=__WebPath__/Ticket/Display.html?id=__idSubject__/a/TITLE:Subject', '__Priority__', '__QueueName__', '__ExtendedStatus__' I then click the apply your changes button. Then I am taken to the Query Builder page where I hit the save button which indicates that this is a RT System's saved search and has the description of [_1] highest priority tickets I own I click the show results button and bingo I get good results BUT if I go back by clicking Home and click on the title link 10 highest priority tickets I own I get a display of the ticket urls but the formating is wrong. Going back and editing the search shows that the search formating I saved above did not actually save and displays this again: Formating: 'a href=__WebPath__/Ticket/Display.html?id=__idid__/a/TITLE: Anyone have an idea why this is happening or why saving this search is not taking? Any help would be appreciated, I can't seem to get this bug to go away and I can't figure out why it is happening. Brian ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Easy install guide for RT3.8.1 On Ubuntu 8.0.4 Server
Paul Walsh wrote: Wikus Smit wrote: Hi, Does anyone have a easy to follow guide for installing RT 3.8.2 On ubuntu 8.0.4? How about: 1. Download tarball 2. Extract tarball 3. cd rt-3.8.2 read the README file, paying particular attention to GENERAL INSTALLATION 4. ./configure 5. make testdeps 6. make fixdeps keep referring to the README I tried your suggestion but somewhere along the line you forgot to add how one, not being a Perl programmer, is to add all those Perl bits and bobs. -- Regards, Alf Stocktonwww.stockton.co.za Avert misunderstanding by calm, poise, and balance. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Easy install guide for RT3.8.1 On Ubuntu 8.0.4 Server
Alf Stockton wrote: Paul Walsh wrote: Wikus Smit wrote: Hi, Does anyone have a easy to follow guide for installing RT 3.8.2 On ubuntu 8.0.4? How about: I tried your suggestion but somewhere along the line you forgot to add how one, not being a Perl programmer, is to add all those Perl bits and bobs. That's not an RT installation issue, that's a System Administration issue. It depends on your system as to how most of the perl dependencies should be installed. As a Slackware user, I would simply use CPAN: `cpan -i PKG::Module PKG2::Module ETC::etc` For Red Hat users *shudder* you generally want: `rpm -Uvh perl-foo perl-bar perl-baz` Debian users no doubt want to apt-get them, or some other silly thing :) -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Scrip failures
Hello,
I'm getting errors in RT 3.8.1 log like:
[Tue Jan 27 02:51:50 2009] [error]: Scrip Commit 6 died. - Can't call
method parts
on an undefined value at /opt/rt3/bin/../lib/RT/I18N.pm line 196.
Stack:
[/opt/rt3/bin/../lib/RT/I18N.pm:196]
[/opt/rt3/bin/../lib/RT/I18N.pm:196]
[/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:520]
[/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:141]
[/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:238]
[/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:464]
[/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:196]
[/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:177]
[/opt/rt3/bin/../lib/RT/Record.pm:1419]
[/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2145]
[/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2057]
[/opt/rt3/bin/../lib/RT/Interface/Web.pm:705]
[/opt/rt3/share/html/Ticket/Display.html:145]
[/opt/rt3/share/html/Ticket/Update.html:257]
[/opt/rt3/share/html/autohandler:308]
(/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:472)
It occurs for both emails, and web interactions, and seems to be related to
Transaction-Content not being included in notifications. Below is the current
template being used for #6 (Admin Comment). Essentially the same code is
being used for #5 (Admin Correspondence) and #3 (Transaction). There is no
error log entry for #3, but none of them include the message body :-/
Any help would be greatly appreciated.
Subject: [Comment] {my $s=($Transaction-Subject||$Ticket-Subject);
$s =~ s/\[Comment\]//g; $s =~ s/^Re//i; $s;}
X-Priority: {my $p=$Ticket-Priority; $p=50 if $p0; 6-(int(($p/20)+.5)||1)}
This is a comment. It is not sent to the Requestor(s):
URL: {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
{ #Link to attachments
my @res;
my $Attachments = $Transaction-Attachments;
$Attachments-Limit( FIELD = 'Filename', OPERATOR = '!=', VALUE = '' );
while (my $a = $Attachments-Next) {
push(@res, sprintf(%sTicket/Attachment/%i/%i/%s, $RT::WebURL,
$a-TransactionId, $a-id, $a-Filename));
}
@res ? join('', map{ enc: $_ \n } @res ) : '';
}
{$Transaction-Content()}
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Re: [rt-users] Easy install guide for RT3.8.1 On Ubuntu 8.0.4 Server
Derrick Smith wrote: Hello all, I recently setup RT and wanted to integrate it with my AD infrastructure. Through the use of these mailing lists, other forums, RT wiki and Google I've been able to get RT running and LDAP authentication working but I was under the impression that when a user logs into RT using their LDAP user/password a user is created within RT automatically. Is this incorrect? When I log in as a domain user I'm granted unprivileged access (which is okay) but the user does not show up in the user list if I then login as a privileged user (root). Has anyone else had this problem? I believe RT_SiteConfig is configured correctly but I've added it to this email for further review. I've also attached the ldap authentication log (rt.log). 1. You ought to make sure you're using ExternalAuth v0.08 - the configuration you supplied suggests a slightly older version as, for example, the 'auth' and 'info' lines in the LDAP config have been deprecated. 2. I'm willing to bet that you've come across the most simple of issue that confuses every new RT admin. The user list only every lists privileged users by default. If you want other users to show up you need to specify a search in which they would appear as a result. If you truly want to see ALL users in RT, I recommend the following search: Search for all users whose username isn't z. That should show up all your users (unless you have one with the username 'z' :) ). -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Easy install guide for RT3.8.1 On Ubuntu 8.0.4 Server
Derrick Smith wrote: I knew there was something simple I was missing. Running a search that way generated a list of all users that have accessed the site. Thanks so much for your help and I'll look into upgrading versions. IGNORE me! I wasn't paying enough attention to the fact you're using RT-3.6.x. RT-3.6.x = ExternalAuth v0.05 RT-3.8.x = ExternalAuth v0.08 While 0.08 ought to work on RT-3.6 I don't know anyone who's tried it and by no means expect it to work. -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] From Ticket transaction custom fields to Ticket custom fields
On Tue, Jan 27, 2009 at 11:54:01AM +0200, Lauren, Robin wrote: Hi all, I asked this before but obviously with too many words since i never got an answer. So here goes again. Can i change a Custom field's Applies to -attribute from Ticket Transactions to Tickets without all heck breaking loose, on a queue already using said custom attribute? No. I'd recommend creating a new CF and disabling the old one. If not, what heck would break loose and how can it be avoided? You'd lose all your existing data. (Well, it wouldn't be deleted, but it would be hidden away and potentially a bit hard to reconstruct.) The RT used is version 3.6.5. Best regards, ~Robin Lauren ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 / Pg 8.3.5: Case-insensitive searching on custom fields workaround
On Mon, Jan 26, 2009 at 11:42:36PM -0500, Adam Tingle wrote:
I've discovered a workaround to the issue below that seems to work. I'm
wondering if anyone can tell if this will break anything else in RT? If I
remember correctly, MySQL is case-insensitive by default, so is there really
any difference in having PostgreSQL behave the same way? Here is the diff:
That seems to be a safe change to make locally. It's worth forwarding to
rt-b...@bestpractical.com so it can be evaluated for inclusion in a
future RT (and run through the full regression test suite)
Best,
Jesse
--- SearchBuilder.pm2009-01-13 12:00:22.0 -0500
+++ /usr/local/share/request-tracker3.8/lib/RT/SearchBuilder.pm 2009-01-26
22:58:12.0 -0500
@@ -277,17 +277,17 @@
This Limit sub calls SUPER::Limit, but defaults CASESENSITIVE to 1, thus
making sure that by default lots of things don't do extra work trying to
match lower(colname) agaist lc($val);
=cut
sub Limit {
my $self = shift;
-my %args = ( CASESENSITIVE = 1,
+my %args = ( CASESENSITIVE = 0,
@_ );
return $self-SUPER::Limit(%args);
}
=head2 ItemsOrderBy
If it has a SortOrder attribute, sort the array by SortOrder.
-- Forwarded message --
From: Adam Tingle adamtin...@gmail.com
Date: Fri, Jan 23, 2009 at 10:09 PM
Subject: RT 3.8.2 / Pg 8.3.5: Case-insensitive searching on custom fields
not working?
To: rt-users@lists.bestpractical.com
When I do a search for a ticket subject or content, RT queries PostgreSQL
using the ILIKE operator and returns results on case-insensitive basis.
However, when I search for a custom field, RT queries the database using the
LIKE operator and returns results on a case-sensitive basis.
I've enabled the option log_statement = 'all' in postgresql.conf and see the
following output in postgresql-8.3-main.log.
Here is sample output from a search on ticket subject:
LOG: statement: SELECT COUNT(DISTINCT main.id) FROM Tickets main JOIN
Transactions Transactions_1 ON ( Transactions_1.ObjectId = main.id ) JOIN
Attachments Attachments_2 ON ( Attachments_2.TransactionId =
Transactions_1.id ) WHERE (Transactions_1.ObjectType = 'RT::Ticket') AND
(main.Status != 'deleted') AND ( ( ( Attachments_2.Content ILIKE
'%searchterm%' ) ) ) AND (main.Type = 'ticket') AND (main.EffectiveId =
main.id)
Here is sample output from a search on a custom field:
LOG: statement: SELECT COUNT(DISTINCT main.id) FROM Tickets main JOIN
ObjectCustomFieldValues ObjectCustomFieldValues_1 ON (
ObjectCustomFieldValues_1.CustomField = '1' ) AND (
ObjectCustomFieldValues_1.ObjectType = 'RT::Ticket' ) AND (
ObjectCustomFieldValues_1.Disabled = '0' ) AND (
ObjectCustomFieldValues_1.ObjectId = main.id ) WHERE (main.Status !=
'deleted') AND ( ( ( ( ( ObjectCustomFieldValues_1.Content LIKE
'%searchterm%' OR ( ( ObjectCustomFieldValues_1.Content = '' OR
ObjectCustomFieldValues_1.Content IS NULL ) AND
ObjectCustomFieldValues_1.LargeContent LIKE '%searchterm%' ) ) ) ) ) )
AND (main.Type = 'ticket') AND (main.EffectiveId = main.id)
Is this a bug or expected results? I'd really like to have case-insensitive
search on CFs.
Thanks RT!
--
...
Adam Tingle
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Re: [rt-users] Ticket Forward Problem With Thunderbird
There must be a configuration setting with the Perl mailtools package. I have 3.8.1 stock and it forwards in MIME format. I just tested... Subject: Fwd: Re: [Abuse #6] [SpamCop (http://www.coyotepoint.com/) id: 3809219478]Gen-xit Netgear CISCO 3COM MRV Transition Date: Tue, 27 Jan 2009 10:56:24 -0800 Content-type: multipart/mixed; boundary=--=_1233082584-11855-2 This is a multi-part message in MIME format... =_1233082584-11855-2 This is forward of transaction #144 of a ticket #6 =_1233082584-11855-2 Content-Type: message/rfc822 Content-Disposition: attachment Content-Transfer-Encoding: binary Content-Description: forwarded message ...etc On Jan 27, 2009, at 5:54 AM, Alan Cheng wrote: I am attaching the original email below to show that the attachment forwarded message.eml is uuencoded. Perhaps there is an option somewhere to change this to MIME encoding instead? The uuencoded portion was modified a little bit to protect the content since this is a real ticket in our system. Message-ID: 200901271347.n0rdluiv022...@rt.ias.edu To: che...@ias.edu Cc: Subject: Fwd: [NET #774] TEST ONLY From: ne...@ias.edu Date: Tue, 27 Jan 2009 08:47:30 -0500 X-OriginalArrivalTime: 27 Jan 2009 13:47:33.0882 (UTC) FILETIME=[CE69DDA0:01C98085] This is forward of transaction #5167 of a ticket #774 begin 666 forwarded message.eml M0V]N=5N=U47!E.B!T97AT+W!L86EN.R!B;W5N9%R3TB+2TM+2TM+2TM M+3U?,3(S,c4...@r-TX.#$P+38R(@T*0V]N=5N=U4F%NV9EBU%;F-O M9en...@8fen8711233545aghnfgeryeyt344#$n, T*6U-86EL97(Z($U) M344M=]O;',@-2XT,c...@*$5n=ET2 U+C0R-BD-E-U8FIE8W0Z($0F22!7 M96(@4V5R=F5R($)A8VMU T*1G)O;3H@,C(-D-O;G1E;G0M35N9W1H.B P $#0H-@`` ` end Thanks, Alan Alex Young wrote: Does the email display properly in Thunderbird for you? I have forwarded and email and been able to open it in Outlook fine, but Thunderbird remains a problem. -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: 26 January 2009 18:18 To: Alex Young Cc: RT Users Subject: Re: [rt-users] Ticket Forward Problem With Thunderbird We are currently running RT-3.8.1. It appears that the email content (message.eml) is uuencoded when RT forwards a ticket. Thunderbird doesn't seem to like this and cannot display the forwarding email. Is there a way to configure RT to do MIME encoding instead? Any suggestions are greatly appreciated. Hm. It sure seems to be doing MIME encoding by default for me: It adds a single message/rfc822 part containing the original MIME message. - 1 Ino description (0.1K) (text/plain, 7bit, us-ascii) 2 Aforwarded message (4.7K) (message/rfc822, binary, ) 3 I ┆no description (2.2K) (multipart/mixed, 7bit, ) 4 I âœâ€ no description (0.6K) (text/plain, 8bit, utf-8) 5 I ┆no description (1.3K) (text/html, 8bit, utf-8) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Alan Cheng che...@ias.edu +1 609-734-8169 UNIX Systems Administration Institute for Advanced Study ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] add screenshots where it says [screenshot] in the wiki?
There are lots of what look like placeholders in the wiki for screenshots. Is that a request for someone to add a screenshot there? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] wiki -- break very long pages up into short pages?
There are some very very very long pages in the wiki. If we do add screenshots and stuff they will get even longer. In addition, many of the sections within pages would benefit from direct linking elsewhere in the site. http://wiki.bestpractical.com/view/ManualAdministration in particular. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] wiki -- break very long pages up into short pages?
It's a wiki. One ought to simply do as one likes (within reason), yes? -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] wiki -- break very long pages up into short pages?
On Tue, Jan 27, 2009 at 11:10:00AM -0800, Jo Rhett wrote: There are some very very very long pages in the wiki. If we do add screenshots and stuff they will get even longer. In addition, many of the sections within pages would benefit from direct linking elsewhere in the site. http://wiki.bestpractical.com/view/ManualAdministration in particular. The ManualFoo pages were from an attempt to have a techwriter write a proper manual a good few years back. The intent had been that it was going to be a for-money item, but we ended up posting the content instead of charging for it. I'd be 100% ok with splitting the pages into logical sections, though I'd probably say that cutting to less than a couple screens is probably too fine-grained. But that's handwavey and I'm happy to be overruled by a volunteer who's actually doing the work. Thanks! -jesse ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] wiki -- break very long pages up into short pages?
On Jan 27, 2009, at 11:12 AM, Jerrad Pierce wrote: It's a wiki. One ought to simply do as one likes (within reason), yes? It's also a colaborative effort and it has a primary owner, so I tend to try and figure out what changes they would be happy with and which they would prefer not to have before making a structural change like that. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] wiki -- break very long pages up into short pages?
On Jan 27, 2009, at 11:13 AM, Jesse Vincent wrote: The ManualFoo pages were from an attempt to have a techwriter write a proper manual a good few years back. The intent had been that it was going to be a for-money item, but we ended up posting the content instead of charging for it. I'd be 100% ok with splitting the pages into logical sections, though I'd probably say that cutting to less than a couple screens is probably too fine-grained. Sounds like we are on the same page. I'll see what I can do. Would it be okay if I dropped Manual from the front of the new page names? Every time I see ManualApache I think configuring Apache by hand... etc. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] wiki -- break very long pages up into short pages?
On Tue, Jan 27, 2009 at 11:16:18AM -0800, Jo Rhett wrote: On Jan 27, 2009, at 11:13 AM, Jesse Vincent wrote: The ManualFoo pages were from an attempt to have a techwriter write a proper manual a good few years back. The intent had been that it was going to be a for-money item, but we ended up posting the content instead of charging for it. I'd be 100% ok with splitting the pages into logical sections, though I'd probably say that cutting to less than a couple screens is probably too fine-grained. Sounds like we are on the same page. I'll see what I can do. Would it be okay if I dropped Manual from the front of the new page names? Every time I see ManualApache I think configuring Apache by hand... etc. Certainly. Will you leave the old page names as indexes to where the content went, since there are folks outside the wiki who deeplink to those pages today. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] why does RT alter the mail header order?
Why does RT alter the mail header ordering? If we get spam sent to RT I'd like to build a Scrip to report the spam, but it appears that RT is so misordering the mail headers that this becomes impossible. They aren't alphabetical... or really anything I can find. They appear to be completely random. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Scrip failures
Jerrad, The limit for attachments is set in the RT_SiteConfig.pm file in $RTHOME-etc directory. Kenn LBNL On 1/27/2009 10:15 AM, Jerrad Pierce wrote: Okay, still no idea what's causing the commit failure, but I have determined that the attachment link code (adapted form wiki content) somehow results in an empty Transaction-Content. Is the Limit not scoped? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] wiki -- break very long pages up into short pages?
On Jan 27, 2009, at 11:25 AM, Jesse Vincent wrote: Would it be okay if I dropped Manual from the front of the new page names? Every time I see ManualApache I think configuring Apache by hand... etc. Certainly. Will you leave the old page names as indexes to where the content went, since there are folks outside the wiki who deeplink to those pages today. As do I, so yeah ;-) -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] why does RT alter the mail header order?
On Tue 27.Jan'09 at 11:59:39 -0800, Jo Rhett wrote: Why does RT alter the mail header ordering? If we get spam sent to RT I'd like to build a Scrip to report the spam, but it appears that RT is so misordering the mail headers that this becomes impossible. They aren't alphabetical... or really anything I can find. They appear to be completely random. Last time this came up, I found the reference in RFC822 or 2822 that said that headers weren't technically an ordered list. RT doesn't intentionally massage the header order, but either MIME::Tools or RT, stores them as a hash at some point pgpy4eA7Zo9FI.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Scrip failures
On Tue, Jan 27, 2009 at 14:59, Kenneth Crocker kfcroc...@lbl.gov wrote: Jerrad, The limit for attachments is set in the RT_SiteConfig.pm file in $RTHOME-etc directory. Hi Ken, I think you may have misunderstood. I was not referring to attachment size limit, but the -Limit() method call in the previously quoted code. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] why does RT alter the mail header order?
On Jan 27, 2009, at 12:03 PM, Jesse Vincent wrote: Last time this came up, I found the reference in RFC822 or 2822 that said that headers weren't technically an ordered list. Yes, but in practice everyone has shifted away from this. Received header ordering is absolutely necessary for proper spam reporting. RT doesn't intentionally massage the header order, but either MIME::Tools or RT, stores them as a hash at some point I'll dig into this. Is there any place that RT stores the original, unaltered message? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 - CF Enter One Value With Autocomplete non-functional?
On Tue, Jan 27, 2009 at 03:10:44PM -0500, Blake Crawford wrote: I actually just sorted it out, and it was related to the apache configuration. I originally had it configured using WebPath of /rt. Using Firebug, I debugged the AJAX requests/responses for a test field, and the callback was to /Helpers/., rather than /rt/Helpers I spend a few hours and couldn't get it to work with a WebPath, so I reconfigured to a blank value, and now everything works. Thanks for the prompt response. I'll try w/ SVN HEAD for 3.8 on my laptop and see if I can reproduce the problem. What we actually fixed was related to jumpy and misplaged results lists. If you can repro this with SVN HEAD, please report it to rt-b...@fsck.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Scrip failures
Okay, further details of this very very bad thing. The templates are not the problem, On Correspond Notify Requestors and CCs is croaking for responses submitted via the web interface. I rechecked the ScripActions table, since I added Notify AdminCCs and Owners last night, but this looks right to me: id | Name | Description | ExecModule | Argument | Creator 6 | Notify Ccs | Sends mail to the Ccs | Notify | Cc | 1 It seems very odd that internationalization should be capable of inducing message delivery failure... -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] why does RT alter the mail header order?
On Tue, Jan 27, 2009 at 12:11:35PM -0800, Jo Rhett wrote: Is there any place that RT stores the original, unaltered message? Not by default, no. The first thing RT does when it gets its mitts on a mesage is split it into seperate MIME bodies and normalize them to UTF-8. Were I going to start from scratch today, I'd make a different decision. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] why does the freebsd port have 200+ dependancies?
(FreeBSD specific post, if you're not using you can simply ignore this message) After seeing the ten bazillion things that www/rt38 wanted to install I ended up building a new machine separate from our build server just to build all of these ports. I installed every one of them by hand (non-root user, typing the root password each time, manually checking the config option for each port). I disabled every option in GD and GraphWiz that I could, and it still installed 272 ports. In particular, it installed 120-something X11 apps and libraries on a machine which doesn't have X11, will never have X11, and explicitly has WITHOUT_X11=yes in /etc/make.conf. So it's being overridden somewhere. I have now removed 100-something of these ports and RT continues to operate and function in every way, without any difficulty. After every 10 or so ports I remove (usually in the same dependancy branch) I stop and retest every function RT provides. Before I continue to waste my time trying to figure out why so many things are enabled, could you as a maintainer perhaps address the question of why so many extra ports are added? Are these extra ports added to satisfy requirements in extensions that you have added to RT? Can I convince you to put those dependancies in a separate port with that extension so that we aren't required to have massive port bloat with the base package? Note to RT Maintainers: it would be nice if you documented the explicit list of dependancies rather than forcing us to read the code to figure it out. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] why does the freebsd port have 200+ dependancies?
Note to RT Maintainers: it would be nice if you documented the explicit list of dependancies rather than forcing us to read the code to figure it out. I couldn't tell if this bit was FreeBSD specific or targeted at me. If the latter, sbin/rt-test-dependencies should be the canonical source of what you want. -Jesse ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] why does RT alter the mail header order?
Following up on my own post: RFC 2822, 3.6: ...for the purposes of this standard, header fields SHOULD NOT be reordered when a message is transported or transformed. More importantly, the trace header fields and resent header fields MUST NOT be reordered, and SHOULD be kept in blocks prepended to the message. So, if we're reordering the received lines, it's a bug I'd like to see fixed. Assuming they don't otherwise compromise the system (which is really, always the case), patches would most certainly be welcome. Best, Jesse ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ticket Forward Problem With Thunderbird
On Tue, Jan 27, 2009 at 08:54:19AM -0500, Alan Cheng wrote: I am attaching the original email below to show that the attachment forwarded message.eml is uuencoded. Perhaps there is an option somewhere to change this to MIME encoding instead? The uuencoded portion was modified a little bit to protect the content since this is a real ticket in our system. The relevant code reads like this: $mail-attach( Type = 'message/rfc822', Disposition = 'attachment', Description = 'forwarded message', Data = $entity-as_string, ); Perhaps your local client is massaging the received message in some way. Why don't you try forwarding a transaction to my address? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 - CF Enter One Value With Autocomplete non-functional?
On Jan 27, 2009, at 3:10 PM, Blake Crawford wrote: I actually just sorted it out, and it was related to the apache configuration. I originally had it configured using WebPath of / rt. Using Firebug, I debugged the AJAX requests/responses for a test field, and the callback was to /Helpers/., rather than / rt/Helpers I spend a few hours and couldn't get it to work with a WebPath, so I reconfigured to a blank value, and now everything works. Thanks for the prompt response. I'll try w/ SVN HEAD for 3.8 on my laptop and see if I can reproduce the problem. Make sure you're up to rev 17941 (17939 should fix the issue with WebPath you were seeing). -kevin On Tue, Jan 27, 2009 at 1:39 PM, Jesse Vincent je...@bestpractical.com wrote: On Tue, Jan 27, 2009 at 11:43:01AM -0500, Blake Crawford wrote: Hi folks: Been researching this one all morning, and can't find a reason for it. I have a CF, enter one value with autocomplete, populated with 10 random values. When starting to enter values, nothing happens. Looking in the page source, it is evidently an AJAX thing, so I tried on three browsers (Firefox, IE, Safari), all didn't work. Apache error logs indicate no problem, access logs give 200's on Helper/Autocomplete/ CustomFieldValues. Can you try with SVN HEAD of 3.8? We've found and fixed some bugs related to the autocompleting CF type after 3.8.2 -jesse ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTFM WikiText formatting
I am currently on RT 3.8.2 and RTFM 1.4.1 I have upgraded from RTFM 2.4.0 and 2.2.1 before that. I was on RT 3.8.1 and 3.6.6 previously. -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: 27 January 2009 18:41 To: Alex Young Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RTFM WikiText formatting On Tue, Jan 27, 2009 at 01:07:44PM -, Alex Young wrote: After upgrading to the latest RTFM version I have found that some of the customizations on http://wiki.bestpractical.com/view/RTFM no longer work and I can't work out why. Alex, what version of RTFM did you upgrade _from_? (Also, what version of RT were you on / are you on now?) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] URGENT Re: Scrip failures
I've diffed database dumps, and the codebase, but there've been no changes
that could explain RT's sudden failure to send proper requestor notifications.
It seems web-responses are not logged, cause the aforementioned exception,
and the recipient receives a message with the actual content as an attachment
(that apparently some clients will not display, but it ought to be
inlined anyhow)
Default On Correspond Notify Requestors and Ccs
Correspondence template:
RT-Attach-Message: yes
X-Priority: {my $p=$Ticket-Priority; $p=50 if $p0; 6-(int(($p/20)+.5)||1)}
{$Transaction-Content()}
--
Cambridge Energy Alliance: Save money. Save the planet.
Delivered-To: jpie...@cambridgeenergyalliance.org
Received: by 10.229.91.205 with SMTP id o13cs5011qcm;
Tue, 27 Jan 2009 13:08:18 -0800 (PST)
Received: by 10.100.126.15 with SMTP id y15mr2553096anc.38.1233090497626;
Tue, 27 Jan 2009 13:08:17 -0800 (PST)
Return-Path: rt-root=localh...@cambenergy.org
Received: from rt.cambenergy.org (71.4.180.220.ptr.us.xo.net [71.4.180.220])
by mx.google.com with ESMTP id c28si26058969anc.45.2009.01.27.13.08.17;
Tue, 27 Jan 2009 13:08:17 -0800 (PST)
Received-SPF: pass (google.com: domain of rt-root=localh...@cambenergy.org
designates 71.4.180.220 as permitted sender)
Authentication-Results: mx.google.com; spf=pass (google.com: domain of
rt-root=localh...@cambenergy.org designates 71.4.180.220 as permitted sender)
smtp.mail=rt-root=localh...@cambenergy.org
Received: by rt.cambenergy.org (Postfix, from userid 48)
id 99CC33C8404; Tue, 27 Jan 2009 16:11:20 -0500 (EST)
X-Priority: 5
Subject: [CEA Homes #2065] Jerrad Pierce/8 Beech Street,
From: System: Administrator r...@cambenergy.org
Reply-To: r...@cambenergy.org
In-Reply-To:
References: rt-ticket-2...@cambenergy.org
Message-ID: rt-3.8.1-30127-1233090680-915.2065-...@cambenergy.org
Precedence: bulk
X-RT-Loop-Prevention: CEA
RT-Ticket: CEA #2065
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: r...@localhost
To: jpie...@cambridgeenergyalliance.org
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Content-type: multipart/mixed; boundary=--=_1233090680-30127-31
Date: Tue, 27 Jan 2009 16:11:20 -0500
This is a multi-part message in MIME format...
=_1233090680-30127-31
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=utf-8
This transaction appears to have no content
=_1233090680-30127-31
Content-Type: text/plain; charset=utf-8
Content-Disposition: inline
Content-Transfer-Encoding: 7bit
RT-Attachment: 2065/23885/10114
Did adding owner to Admin CC cause this failure?
Some local code?
=_1233090680-30127-31--
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Re: [rt-users] Ticket Forward Problem With Thunderbird
Hi Jesse, What a surprise!!! Indeed it looks like Thunderbird was massaging the forwarding email... I forwarded the very same ticket to my Hotmail account and it looked just fine. As soon as I forwarded it to my local work email account and have Thunderbird open it, the attachment became uuencoded. This is probably done by some plug-in? I will investigate and report back if I find any information. Thanks very much for your help! Alan Jesse Vincent wrote: On Tue, Jan 27, 2009 at 08:54:19AM -0500, Alan Cheng wrote: I am attaching the original email below to show that the attachment forwarded message.eml is uuencoded. Perhaps there is an option somewhere to change this to MIME encoding instead? The uuencoded portion was modified a little bit to protect the content since this is a real ticket in our system. The relevant code reads like this: $mail-attach( Type = 'message/rfc822', Disposition = 'attachment', Description = 'forwarded message', Data = $entity-as_string, ); Perhaps your local client is massaging the received message in some way. Why don't you try forwarding a transaction to my address? -- Alan Cheng che...@ias.edu +1 609-734-8169 UNIX Systems Administration Institute for Advanced Study ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTFM WikiText formatting
On Tue, Jan 27, 2009 at 09:18:30PM -, Alex Young wrote: I am currently on RT 3.8.2 and RTFM 1.4.1 I have upgraded from RTFM 2.4.0 and 2.2.1 before that. I was on RT 3.8.1 and 3.6.6 previously. Can you try that once more? What version of RT and RTFM did it last work as you 'expected' on? What version of RT and RTFM did it first work 'incorrectly' on? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTFM WikiText formatting
Sorry Jesse, My users reported it broken after I updated to RT 3.8.2 and RTFM 2.4.1. It could *possibly* have been broken before that when I updated to 3.8.1 and 2.4.0, but that's unlikely as they use the pages that are now broken with the %code% tags so I would have expected an earlier bug report. -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: 27 January 2009 21:26 To: Alex Young Cc: Jesse Vincent; rt-users@lists.bestpractical.com Subject: Re: [rt-users] RTFM WikiText formatting On Tue, Jan 27, 2009 at 09:18:30PM -, Alex Young wrote: I am currently on RT 3.8.2 and RTFM 1.4.1 I have upgraded from RTFM 2.4.0 and 2.2.1 before that. I was on RT 3.8.1 and 3.6.6 previously. Can you try that once more? What version of RT and RTFM did it last work as you 'expected' on? What version of RT and RTFM did it first work 'incorrectly' on? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] why does the freebsd port have 200+ dependancies?
On Jan 27, 2009, at 3:29 PM, Jo Rhett wrote: (FreeBSD specific post, if you're not using you can simply ignore this message) After seeing the ten bazillion things that www/rt38 wanted to install I ended up building a new machine separate from our build server just to build all of these ports. I installed every one of them by hand (non-root user, typing the root password each time, manually checking the config option for each port). I disabled every option in GD and GraphWiz that I could, and it still installed 272 ports. In particular, it installed 120-something X11 apps and libraries on a machine which doesn't have X11, will never have X11, and explicitly has WITHOUT_X11=yes in /etc/make.conf. So it's being overridden somewhere. graphics/graphviz requires X11 to build so WITHOUT_X11 is ignored for that port. I have now removed 100-something of these ports and RT continues to operate and function in every way, without any difficulty. After every 10 or so ports I remove (usually in the same dependancy branch) I stop and retest every function RT provides. I assume you haven't been testing the Reports function. Before I continue to waste my time trying to figure out why so many things are enabled, could you as a maintainer perhaps address the question of why so many extra ports are added? Because RT requires them. Are these extra ports added to satisfy requirements in extensions that you have added to RT? Nope. Can I convince you to put those dependancies in a separate port with that extension so that we aren't required to have massive port bloat with the base package? You would have to figure out a way to make graphviz compile without x11. I'm not sure that is possible. Note to RT Maintainers: it would be nice if you documented the explicit list of dependancies rather than forcing us to read the code to figure it out. http://portsmon.freebsd.org/portdependencytree.py?category=wwwportname=rt38 -- Steven Kreuzer http://www.exit2shell.com/~skreuzer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] URGENT Re: Scrip failures
Hmm, I spoke too soon Re: not being the template's fault. Apparently the code form http://wiki.bestpractical.com/view/AddAttachmentLinksToMail has bad action-at-a-distance side-effects. Looks like something's awry with RT::Transaction_Overlay::Attachments, perhaps all the mucking with self, rather than temp copies? -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Solved Re: URGENT Re: Scrip failures
I finally found a nasty work-around, and have updated the wiki accordingly. The solution seems to be to delete the object's attachment cache after doing anything (potentially) iffy. I'm happy to here of any saner alternatives. -Jerrad -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] why does the freebsd port have 200+ dependancies?
On Jan 27, 2009, at 1:33 PM, Steven Kreuzer wrote: In particular, it installed 120-something X11 apps and libraries on a machine which doesn't have X11, will never have X11, and explicitly has WITHOUT_X11=yes in /etc/make.conf. So it's being overridden somewhere. graphics/graphviz requires X11 to build so WITHOUT_X11 is ignored for that port. This is incredibly non-functional. The 2 - count them - 2, TWO reports which produce graphs do very elementary graphs that don't require 1/100th of the functionality of the GD library, nevermind whatever GraphViz brings to the table. This is an incredible bloat with no functional purpose. I have now removed 100-something of these ports and RT continues to operate and function in every way, without any difficulty. After every 10 or so ports I remove (usually in the same dependancy branch) I stop and retest every function RT provides. I assume you haven't been testing the Reports function. Yes, I am. I have at this point removed every X11-related port I can find, and nothing in Reports has broken. Before I continue to waste my time trying to figure out why so many things are enabled, could you as a maintainer perhaps address the question of why so many extra ports are added? Because RT requires them. See above. It does not appear that GraphViz requires any of the X11 functionality. It's port might think so, but functional practice would disagree. (for at least whatever RT requires of it) Note to RT Maintainers: it would be nice if you documented the explicit list of dependancies rather than forcing us to read the code to figure it out. http://portsmon.freebsd.org/portdependencytree.py?category=wwwportname=rt38 The actual dependancies -- not the ones included by the freebsd port. It's clear and easy to read in Makefile.cpan ;-) -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] why does the freebsd port have 200+ dependancies?
On Wed, Jan 28, 2009 at 3:43 AM, Jo Rhett jrh...@netconsonance.com wrote: On Jan 27, 2009, at 1:33 PM, Steven Kreuzer wrote: In particular, it installed 120-something X11 apps and libraries on a machine which doesn't have X11, will never have X11, and explicitly has WITHOUT_X11=yes in /etc/make.conf. So it's being overridden somewhere. graphics/graphviz requires X11 to build so WITHOUT_X11 is ignored for that port. This is incredibly non-functional. The 2 - count them - 2, TWO reports which produce graphs do very elementary graphs that don't require 1/100th of the functionality of the GD library, nevermind whatever GraphViz brings to the table. This is an incredible bloat with no functional purpose. GrpaphViz is an optional dependency for RT and can be turned during ./configure and in config. I think there is an option in the config, however even if it's not there then feature will be disabled on systems where perl's GraphViz bindings are not installed. Oh, you don't use ./configure but ports. Then you should help maintainer of the port make things optional. You don't like that we don't use 100% of GD? Welcome a board! Help us utilize its powers. I have now removed 100-something of these ports and RT continues to operate and function in every way, without any difficulty. After every 10 or so ports I remove (usually in the same dependancy branch) I stop and retest every function RT provides. I assume you haven't been testing the Reports function. Yes, I am. I have at this point removed every X11-related port I can find, and nothing in Reports has broken. Actually, we plot graphs of links between tickets using GraphViz that depends on X libs that is sad. Before I continue to waste my time trying to figure out why so many things are enabled, could you as a maintainer perhaps address the question of why so many extra ports are added? Because RT requires them. See above. It does not appear that GraphViz requires any of the X11 functionality. It's port might think so, but functional practice would disagree. (for at least whatever RT requires of it) That's most probably not true. -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Segmentation Fault
I have a problem that I think may be database specific, but I'm lost in how to troubleshoot further. I have a working 3.6.3 system that I want to port to a test machine running 3.8.x. I took a minimal Fedora 10 install and installed RT3 from yum. I then upgraded the DBD::mysql using CPAN to 4.010 I mysqldump'ed the 3.6.3 database (using -default-character-set=binary), sftp'ed the dump over to the new box, and pumped it into the new mysql database there. I then ran rt-setup-database -action upgrade from 3.6.3 to 3.8.1 (which is what yum installed for me). After customizing the RT_SiteConfig.pm file, I can log in and see my cases on my home screen, but as soon as I attempt to either go into a case, or hit anything else on the screen (tickets, configuration, ...), I get hit with a segmentation fault. As I said - I'm fairly sure that this is a database issue on my end (starting out with a blank database and populating it with several cases, I don't see any problems - just when I add my 3-year old, 1.1GB database). If anyone has any suggestions for further troubleshooting, I'd love to hear them!! I ran GDB and backtraced from the point of the seg fault, and this is what I got: (hitting Configure in the menu): Program received signal SIGSEGV, Segmentation fault. memcpy () at ../sysdeps/i386/i686/memcpy.S:75 75 rep Current language: auto; currently asm (gdb) bt #0 memcpy () at ../sysdeps/i386/i686/memcpy.S:75 #1 0xba9dad1c in ?? () #2 0x00de43c2 in retrieve_hash (my_perl=0xbb1b3a80, cxt=0x426f16f8, cname=0x0) at /usr/include/bits/string3.h:52 #3 0x00ddfafd in retrieve (my_perl=0xbb1b3a80, cxt=0xba9dad1c, cname=0x0) at Storable.xs:5967 #4 0x00de22a0 in retrieve_ref (my_perl=0xbb1b3a80, cxt=0xba9dad1c, cname=0x0) at Storable.xs:4477 #5 0x00ddfafd in retrieve (my_perl=0xbb1b3a80, cxt=0xba9dad1c, cname=0x0) at Storable.xs:5967 #6 0x00de48ad in retrieve_array (my_perl=0xbb1b3a80, cxt=0xba9dad1c, cname=0x0) at Storable.xs:5159 #7 0x00ddfafd in retrieve (my_perl=0xbb1b3a80, cxt=0xba9dad1c, cname=0x0) at Storable.xs:5967 #8 0x00de22a0 in retrieve_ref (my_perl=0xbb1b3a80, cxt=0xba9dad1c, cname=0x0) at Storable.xs:4477 #9 0x00ddfafd in retrieve (my_perl=0xbb1b3a80, cxt=0xba9dad1c, cname=0x0) at Storable.xs:5967 #10 0x00de42d6 in retrieve_hash (my_perl=0xbb1b3a80, cxt=0xba9dad1c, cname=0x0) at Storable.xs:5214 #11 0x00ddfafd in retrieve (my_perl=0xbb1b3a80, cxt=0xba9dad1c, cname=0x0) at Storable.xs:5967 #12 0x00de0742 in do_retrieve (my_perl=0xbb1b3a80, f=0x0, in=0xbb16512c, optype=2) at Storable.xs:6148 #13 0x00de18b4 in mretrieve () at Storable.xs:6264 #14 XS_Storable_mretrieve (my_perl=0xbb1b3a80, cv=0xba9d6b0c) at Storable.xs:6460 #15 0x00af66f9 in Perl_pp_entersub (my_perl=0xbb1b3a80) at pp_hot.c:2847 #16 0x00ab7f03 in Perl_runops_debug (my_perl=0xbb1b3a80) at dump.c:1931 #17 0x00b65d0f in S_docatch (my_perl=0xbb1b3a80, o=value optimized out) at pp_ctl.c:2679 #18 0x00ab7f03 in Perl_runops_debug (my_perl=0xbb1b3a80) at dump.c:1931 #19 0x00aef64d in Perl_call_sv (my_perl=0xbb1b3a80, sv=0xbc191934, flags=value optimized out) at perl.c:2631 #20 0x00b93dc8 in Perl_pp_tie (my_perl=0xbb1b3a80) at pp_sys.c:850 #21 0x00ab7f03 in Perl_runops_debug (my_perl=0xbb1b3a80) at dump.c:1931 #22 0x00b65d0f in S_docatch (my_perl=0xbb1b3a80, o=value optimized out) at pp_ctl.c:2679 #23 0x00b68e4d in Perl_pp_entereval (my_perl=0xbb1b3a80) at pp_ctl.c:3617 #24 0x00ab7f03 in Perl_runops_debug (my_perl=0xbb1b3a80) at dump.c:1931 #25 0x00aef64d in Perl_call_sv (my_perl=0xbb1b3a80, sv=0xbc17fb64, flags=value optimized out) at perl.c:2631 #26 0x00b93dc8 in Perl_pp_tie (my_perl=0xbb1b3a80) at pp_sys.c:850 #27 0x00ab7f03 in Perl_runops_debug (my_perl=0xbb1b3a80) at dump.c:1931 #28 0x00aefa58 in Perl_call_sv (my_perl=0xbb1b3a80, sv=0xbac33804, flags=4) at perl.c:2646 #29 0x009e6da4 in modperl_callback () from /etc/httpd/modules/mod_perl.so #30 0x009e7b3c in modperl_callback_run_handlers () from /etc/httpd/modules/mod_perl.so #31 0x009e856a in modperl_callback_per_dir () from /etc/httpd/modules/mod_perl.so #32 0x009df5ff in ?? () from /etc/httpd/modules/mod_perl.so #33 0x009df7c5 in modperl_response_handler_cgi () from /etc/httpd/modules/mod_perl.so #34 0xb7ef2b7d in ap_run_handler (r=0xbae277d8) at /usr/src/debug/httpd-2.2.10/server/config.c:158 #35 0xb7ef66cf in ap_invoke_handler (r=0xbae277d8) at /usr/src/debug/httpd-2.2.10/server/config.c:372 #36 0xb7f02ea1 in ap_process_request (r=0xbae277d8) at /usr/src/debug/httpd-2.2.10/modules/http/http_request.c:258 #37 0xb7effab8 in ap_process_http_connection (c=0xbae1b940) at /usr/src/debug/httpd-2.2.10/modules/http/http_core.c:190 #38 0xb7efae9d in ap_run_process_connection (c=0xbae1b940) at /usr/src/debug/httpd-2.2.10/server/connection.c:43 #39 0xb7f082d1 in child_main (child_num_arg=value optimized out) at /usr/src/debug/httpd-2.2.10/server/mpm/prefork/prefork.c:650 #40 0xb7f08599 in make_child (s=value optimized out, slot=0)
Re: [rt-users] why does the freebsd port have 200+ dependancies?
Steven, can we have an option in the 3.8.2 port to not use graphviz, please? On Jan 27, 2009, at 5:30 PM, Ruslan Zakirov wrote: ]GrpaphViz is an optional dependency for RT and can be turned during ./configure and in config. I think there is an option in the config, however even if it's not there then feature will be disabled on systems where perl's GraphViz bindings are not installed. Oh, you don't use ./configure but ports. Then you should help maintainer of the port make things optional. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Get Value of Custom Field
Hello all, I am trying to write a custom action that pulls a custom value from a user and changes the new ticket's priority based on that value. Below is the code I've written so far. It does successfully pull values (The -Count method returns the correct number of values), but I can't GET the values out. -Next just returns an empty variable. Any ideas? Thanks, ~Sam my $currentTicket = $self-TicketObj; my $currentUser = new RT::CurrentUser; $currentUser-LoadByEmail( $currentTicket-RequestorAddresses() ); $RT::Logger-debug(I found the user: . $currentUser-Name); my $CF_Obj = RT::CustomField-new($RT::SystemUser); $CF_Obj-Load( '3' ); $RT::Logger-debug(Name of found CF Object is: . $CF_Obj-Name() . Created on . $CF_Obj-Created); my $startPriority = ($CF_Obj-ValuesForObject( $currentUser )); $RT::Logger-debug( There are . $startPriority-Count . objects); ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
