[rt-users] A way to send a mail once a field in the ticket is filled
Hello everyone, I'm looking for a way to send an email with the information extracted from the ticket once a particular field is completed. is that someone has an idea? thank you very much, best regards, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] WorkflowBuilderRules help
Hi,
i have installed WorkflowBuilderRules in rt 3.8.2, but when i try to create
rules
the script return this error (for every perl modules)
Can't locate RT/Config.pm in @INC
suggestions?
It's possible to create a rule which depend from the customfield value, so
different values
need different approvers?
for example for different departments, it's possible to create a rule so a
dba-request is forwarded to different dba-group for approving ?
probabily this rules it's not correct..
Set( $WorkflowBuilderStages,
{ 'RefRT approval' =
{ content = '.',
subject = 'RefRT Approval for DBA: {$Approving-Id} -
{$Approving-Subject}',
owner = q!{{
Department1 = group_1,
Department2 = group_2}-{
$Approving-FirstCustomFieldValue('Department') }}! },
});
Set( $WorkflowBuilderRules,
{ 'DBA-Approval' = [ 'RefRT approval'],
}
);
thanks for suggestions,
Marco
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] WorkflowBuilderRules help
Hi
Marco Avvisano wrote:
Hi,
i have installed WorkflowBuilderRules in rt 3.8.2, but when i try to create
rules
the script return this error (for every perl modules)
Can't locate RT/Config.pm in @INC
suggestions?
You can try exporting PERL5LIB before running the rt-worlflow command,
to set the path to your RT libraries manually.
It's possible to create a rule which depend from the customfield value, so
different values
need different approvers?
for example for different departments, it's possible to create a rule so a
dba-request is forwarded to different dba-group for approving ?
probabily this rules it's not correct..
Set( $WorkflowBuilderStages,
{ 'RefRT approval' =
{ content = '.',
subject = 'RefRT Approval for DBA: {$Approving-Id} -
{$Approving-Subject}',
owner = q!{{
Department1 = group_1,
Department2 = group_2}-{
$Approving-FirstCustomFieldValue('Department') }}! },
});
Set( $WorkflowBuilderRules,
{ 'DBA-Approval' = [ 'RefRT approval'],
}
);
thanks for suggestions,
Marco
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] De-normalized RT Views
Hi Kenn, We have Remedy Helpdesk and I would be interested in your Perl program to test conversion to RT. Regards, Jason On 5 Mar 2009, at 22:50, Kenneth Crocker wrote: Also, for those who have been looking for ways to convert from one ticketing system to RT, we have written a program in Perl to do just that. It uses the API, so that all relevant table records are updated in RT. Again, we use Oracle, so this may not work for you, but the logic and process should. All you would have to do is change the syntax and any environmental setups so the program would work for you and you've got it. Anyone interested in that? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Shredder in 3.8.2
Hi I am trying to get shredder working, I have created the directory and made it writable by www-data but I still get an error; Shredder needs a directory to write dumps to. Please check that you have span class=file-path/usr/local/rt/var/data/RT-Shredder/span and it is writable by your web server. Am I missing something? Regards, Jim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Shredder in 3.8.2
On Friday 06 March 2009 14:04:17 Jim Tambling wrote: Hi I am trying to get shredder working, I have created the directory and made it writable by www-data but I still get an error; Shredder needs a directory to write dumps to. Please check that you have span class=file-path/usr/local/rt/var/data/RT-Shredder/span and it is writable by your web server. Am I missing something? Maybe www-data is the wrong user/group - please post the result of: ls -l /usr/local/rt/var/data/RT-Shredder and (for apache or httpd): ps -ef | grep httpd and the results of running the groups command against the RT user, something _like_ this might do it: groups rtuser -- Richard Foley Ciao - shorter than aufwiedersehen http://www.rfi.net/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] De-normalized RT Views
On Thu, Mar 05, 2009 at 02:50:09PM -0800, Kenneth Crocker wrote: To all, We have found that the RT Query tool doesn't allow certain type of searches we would like to have. SO we created some de-normalized views that allow us to use SQL Plus or SQL Navigator, etc. as a tool to access our RT ticket data. We are on Oracle, so I'm not sure if the code to create these views will be helpful to anyone else, but I'll share them with anyone interested. Also, I'd like to put them in the wiki for RT, but I've never been there and would need some instruction on how to do that. Also, for those who have been looking for ways to convert from one ticketing system to RT, we have written a program in Perl to do just that. It uses the API, so that all relevant table records are updated in RT. Again, we use Oracle, so this may not work for you, but the logic and process should. All you would have to do is change the syntax and any environmental setups so the program would work for you and you've got it. Anyone interested in that? Kenn LBNL Yes, please add these to the wiki. We have had similar needs and having some samples to look at can really speed up implementation even on different DB platforms. Cheers, Ken ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Attachments: error 404 with single quotes in filename
Hello, I have recently posted an error with some attachments that can't be shown and produce a 404 error. I have found that this problem comes up when the filename of the attachment contains a single quote, which is not translated into a proper URL and thus creates an invalid link. As workaround, I have told our users to simply cut off the file name after the Transaction ID in the browser, for example to replace https://rt.example.com/Ticket/Attachment/5475720/2674832/carte%20d%26%2339%3Bidentit%C3%A9e.doc (the link created by an attachment called carte d'identitée.doc) by: https://rt.example.com/Ticket/Attachment/5475720/2674832/ The attachment will then be shown. How can this be fixed? Any idea? Thank you regards Bernhard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Shredder in 3.8.2
Hi, greyarea jim # ls -l /usr/local/rt/var/data/RT_Shredder/ total 0 greyarea jim # ps -ef | grep apache2 root 3889 1 0 13:57 ?00:00:06 /usr/sbin/apache2 -k start root 3898 11198 0 13:57 pts/700:00:00 tail -f /var/log/apache2/error.log root 5862 32163 0 12:36 pts/100:00:00 tail -f /var/log/apache2/error.log root 18192 935 0 14:33 pts/400:00:00 tail -F /var/log/apache2/error.log www-data 22739 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k start www-data 22740 3889 0 16:19 ?00:00:05 /usr/sbin/apache2 -k start www-data 22741 3889 0 16:19 ?00:00:04 /usr/sbin/apache2 -k start www-data 22742 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k start www-data 22743 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k start www-data 22765 3889 0 16:19 ?00:00:02 /usr/sbin/apache2 -k start www-data 25089 3889 0 16:26 ?00:00:02 /usr/sbin/apache2 -k start www-data 25090 3889 0 16:26 ?00:00:01 /usr/sbin/apache2 -k start www-data 25091 3889 0 16:26 ?00:00:02 /usr/sbin/apache2 -k start root 31666 984 0 16:42 pts/200:00:00 grep apache2 -Original Message- From: Richard Foley [mailto:richard.fo...@rfi.net] Sent: 06 March 2009 13:24 To: Jim Tambling Cc: rt-users@lists.bestpractical.com; rt-us...@bestpractical.com Subject: Re: [rt-users] Shredder in 3.8.2 On Friday 06 March 2009 14:04:17 Jim Tambling wrote: Hi I am trying to get shredder working, I have created the directory and made it writable by www-data but I still get an error; Shredder needs a directory to write dumps to. Please check that you have span class=file-path/usr/local/rt/var/data/RT-Shredder/span and it is writable by your web server. Am I missing something? Maybe www-data is the wrong user/group - please post the result of: ls -l /usr/local/rt/var/data/RT-Shredder and (for apache or httpd): ps -ef | grep httpd and the results of running the groups command against the RT user, something _like_ this might do it: groups rtuser -- Richard Foley Ciao - shorter than aufwiedersehen http://www.rfi.net/ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.8/1987 - Release Date: 03/06/09 07:20:00 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Custom field in searches
Hi all I have created some queries that I have added to a dashboard. Although I can edit the columns that are displayed I can't get changes to stick. I have a custom field that I want displayed on the results of the search saved in the dashboard but every time I go back to the results it has dissapeared. How can I make custom field dispaly every time without having to modify Dispaly Columns? Many thanks, Jim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Is there a mailing list for AT?
Thanks w_e, will look it up. Todd, I think you are right in keeping AT simple. It integrates nicely with RT and that I s just what we need. Thnaks for providing such a great add-on. Regards -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Todd Chapman Sent: 05 March 2009 18:03 To: who else Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is there a mailing list for AT? The future of AT is up to it's users. It works pretty well for many right now, and as a default is sort of the same blank slate that RT is when first installed. I prefer not to do too much custom stuff in core AT that some people won't need. AT extensions can be released for that. Patches are welcome and if you have the right attitude a commit bit won't be hard to obtain. On Thu, Mar 5, 2009 at 12:13 PM, who else bogey...@yahoo.com wrote: Hi Todd, thank you. Was wondering about the future of AT; i appreciate any help and insights into AT. Am currently working on a localisation as well. So thanks again. Best w_e Todd Chapman wrote: The list has been down for a while and I don't have time to maintain it. The code is hosted by Google. I fully support anyone who wants to run a list. On Thu, Mar 5, 2009 at 10:59 AM, who else bogey...@yahoo.com wrote: Not i know of, was searching for it as well. As I am a newbie to RT and AT, i am keen to learn more about AT too, so i created a yahoo group. You can find it here: at-user-subscr...@yahoogroups.de Dont worry about the TLD; main conversation language is english :-) Of course it is still empty, because it was just created, but i invite everybody to participate. I hope i didn't break any mailing list/forum rule, if so, please let me know. Best w_e -- View this message in context: http://www.nabble.com/Is-there-a-mailing-list-for-AT--tp22331558p223 54476.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- View this message in context: http://www.nabble.com/Is-there-a-mailing-list-for-AT--tp22331558p22356090.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.8/1984 - Release Date: 03/05/09 07:54:00 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A way to send a mail once a field in the ticket is filled
Hanane, What fields are you interested in? If is a Custom Field, the code will be different. Kenn LBNL On 3/6/2009 12:49 AM, hanane ourdani wrote: Hello everyone, I'm looking for a way to send an email with the information extracted from the ticket once a particular field is completed. is that someone has an idea? thank you very much, best regards, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How do we add a line of output to the user html?
I'm trying to determine why the following Scrip doesn't work:
http://wiki.bestpractical.com/view/JumpToFrontPageOnTicketResolve?J:RETURN=S9551522502_109540
Which is this:
Description: JumpToFrontPageOnTicketResolve
Condition: On Resolve
Action: User Defined
Custom action preparation code:
return 1;
Custom action cleanup code:
printf('meta http-equiv=refresh content=0;url=http://
helpdesk');
return 1;
Template: Global template: Blank
Obviously I have a full URL instead of helpdesk. But it doesn't
seem to be outputting this line -- it doesn't appear in HTML output.
What is missing here?
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A way to send a mail once a field in the ticket is filled
I'm looking for a way to send an email with the information extracted from the ticket once a particular field is completed. is that someone has an idea? You could write a program that extracts ticket information using the REST interface and then emails it in whatever format you like. But it would be nice to simply have a button in the web interface that does email this ticket history to watchers or some such. Other ticket systems I've used had that, so I was bit surprised to find that RT did not. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Emails Being Blocked by Various Providers
Hi, I have not really had any luck finding anything in the archives in regards to the following problem, so I was wondering if anyone could shed some light on the issue for us. For some strange reason, it seems that (not sure if it is all or just some) users on AOL, Comcast, emails hosted by GoDaddy, and a few other less notable providers (these are the only ones I have been able to confirm thus far) are not receiving any of our emails that are generated by RT. A couple other providers (I think Yahoo! and maybe Hotmail/MSN or Gmail) are sending all our tickets to the junk mail folder. Test emails from our standard Exchange server, sent through Outlook, go through just fine, and even after adding our email address as a contact, the emails generated by RT still do not go through or end up marked as junk. I know RT uses a different methodology of sending emails, and I assume the fact that it is an automatically generated message probably has something to do with this, but it is causing our Help Desk a lot of difficulty when over half our users do not receive any sort of response from us. You know how people can be, most of them don't leave any other contact information in these emails, and it's hard to discern exactly who needs to have emails sent separately. I also know we cannot make the providers accept our emails, with any sort of success, so I was wondering if there is any way we can change our outbound emails from RT to not be blocked as spam? Any assistance on this would be greatly appreciated! Thanks, Tim Kolosky _ Express your personality in color! Preview and select themes for Hotmail®. http://www.windowslive-hotmail.com/LearnMore/personalize.aspx?ocid=TXT_MSGTX_WL_HM_express_032009#colortheme___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Emails Being Blocked by Various Providers
I've not seen this. Are your messages being sent from the same server? Do you have an SPF record? As lovely as it is, many consumer-grade ISPs require SPF and PTR records. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Emails Being Blocked by Various Providers
We are not using our Exchange server with RT, it just uses a local SMTP server that goes to our corporate SMTP server and sends from there. I really don't understand the whole setup, nor am I familiar with SPF and PTR records. How are those set up, and on what system? Thanks, Tim Date: Fri, 6 Mar 2009 14:34:34 -0500 Subject: Re: [rt-users] RT Emails Being Blocked by Various Providers From: jpie...@cambridgeenergyalliance.org To: ausslander0...@hotmail.com CC: rt-users@lists.bestpractical.com I've not seen this. Are your messages being sent from the same server? Do you have an SPF record? As lovely as it is, many consumer-grade ISPs require SPF and PTR records. -- Cambridge Energy Alliance: Save money. Save the planet. _ Windows Live™ Groups: Create an online spot for your favorite groups to meet. http://windowslive.com/online/groups?ocid=TXT_TAGLM_WL_groups_032009___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Emails Being Blocked by Various Providers
On Fri, Mar 6, 2009 at 15:40, Timothy Kolosky ausslander0...@hotmail.com wrote: We are not using our Exchange server with RT, it just uses a local SMTP server that goes to our corporate SMTP server and sends from there. I really don't understand the whole setup, nor am I familiar with SPF and PTR records. How are those set up, and on what system? Then that's probably the problem. You're sending mail from something other than the MX server for your domain. SPF and PTR are DNS recods. SPF info at http://www.openspf.org/ PTR is for reverse mapping from IP to name. Yahoo stupidly requires this. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Emails Being Blocked by Various Providers
Local SMTP servers do not work good with sending emails out. This is because most company email servers will detect that the email is not going through their server, so it will automatically be considered spam and receive high spam scores. The email server thinks that your computer is infected with a virus sending out emails. As a Network Admin, I see a lot of this type of stuff flying around (viruses sending out emails). If you do not know how to use SMTP with RT, just put this in the RT_SiteConfig.pm file: Set($NotifyActor, 1); #sends email to person who made changes also (optional) Set($UserFriendlyToLine, 1); #more user friendly when creating tickets Set($MailCommand, 'smtp'); #we want smtp Set($SMTPServer 'mail.server.com'); #This is your email SMTP server Set($SMTPFrom, undef); #options from here below are optional Set($SMTPDebug, 0); Set($SendmailPath, 'undef'); Set($SendmailArguments, 'undef'); Hopefully this will help. I do not know the entire scenario, but maybe it helped. Thanks, Steve Timothy Kolosky wrote: We are not using our Exchange server with RT, it just uses a local SMTP server that goes to our corporate SMTP server and sends from there. I really don't understand the whole setup, nor am I familiar with SPF and PTR records. How are those set up, and on what system? Thanks, Tim Date: Fri, 6 Mar 2009 14:34:34 -0500 Subject: Re: [rt-users] RT Emails Being Blocked by Various Providers From: jpie...@cambridgeenergyalliance.org To: ausslander0...@hotmail.com CC: rt-users@lists.bestpractical.com I've not seen this. Are your messages being sent from the same server? Do you have an SPF record? As lovely as it is, many consumer-grade ISPs require SPF and PTR records. -- Cambridge Energy Alliance: Save money. Save the planet. Windows Live™ Groups: Create an online spot for your favorite groups to meet. Check it out. http://windowslive.com/online/groups?ocid=TXT_TAGLM_WL_groups_032009 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Steve Christou UWM Information Security Phone: 414-229-1100 Email: osa-l...@uwm.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems on RT-Authen-ExternalAuth
[as...@aspccs11 /opt/rt/etc]$ cat RT_SiteConfig.pm
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
Set($rtname , 'movilnet.com.ve');
Set($Organization , 'movilnet.com.ve');
Set($OwnerEmail , 'as10g');
Set($RTAddressRegexp , '^...@movilnet.com.ve$');
Set($CorrespondAddress ,'r...@movilnet.com.ve');
Set($CommentAddress , 'r...@movilnet.com.ve');
#Set($CanonicalizeEmailAddressMatch , 'rt.movilnet.com.ve$');
Set($CanonicalizeEmailAddressReplace , 'movilnet.com.ve');
Set($WebDomain ,'localhost' );
Set($WebPort , 443);# + ($ * 7274) % 32766 +
($ 1024));
Set($WebPath , );
Set($WebBaseURL , 'https://' .
RT-Config-Get('WebDomain') . ':' . RT-Config-Get('WebPort'));
Set($WebURL , RT-Config-Get('WebBaseURL')
. RT-Config-Get('WebPath') . /);
Set($WebImagesURL , RT-Config-Get('WebPath') .
/NoAuth/images);
Set($WebSecureCookies , '1');
Set($LogoURL , $Config-Get('WebImagesURL') .
/bplogo.gif);
Set($Timezone , 'America/Caracas');
Set($DatabaseType , 'Oracle');
Set(@Plugins , qw(RT::FM));
#Set(@Plugins , (qw(Extension::QuickDelete)));
#Set($DevelMode ,'1');
Set($LogToFile ,'debug');
Set($LogDir , '/logs/rt');
Set($LogToFileNamed , rt.log);
Set( @Plugins, qw(RT::Authen::ExternalAuth) );
Set($WebExternalAuth , '1');
Set($WebFallbackToInternalAuth , '1');
Set($WebExternalGecos , undef);
Set($WebExternalAuto , '1');
Set($ExternalAuthPriority, [ 'My_LDAP'
]
);
Set($ExternalInfoPriority, [ 'My_LDAP'
]
);
Set($ExternalServiceUsesSSLorTLS,0);
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalSettings, { # AN EXAMPLE LDAP SERVICE
'My_LDAP' = { ## GENERIC SECTION
# The type of
service (db/ldap/cookie)
'type'
= 'ldap',
# The server
hosting the service
'server'
= '161.196.64.3',
##
SERVICE-SPECIFIC SECTION
# If you can
bind to your LDAP server anonymously you should
# remove the
user and pass config lines, otherwise specify them here:
#
# The username
RT should use to connect to the LDAP server
'user'
= 'CANTV\gepror',
# The password
RT should use to connect to the LDAP server
'pass'
= 'Capital02',
#
# The LDAP search base
'base'
= 'DC=cantv,DC=com,DC=ve',
#
# ALL FILTERS
MUST BE VALID LDAP FILTERS ENCASED IN PARENTHESES!
# YOU **MUST**
SPECIFY A filter AND A d_filter!!
#
# The filter
to use to match RT-Users
'filter'
= '(objectClass=Person)',
# A catch-all
example filter: '(objectClass=*)'
#
# The filter
that will only match disabled users
'd_filter'
=
Re: [rt-users] RT Emails Being Blocked by Various Providers
We are not using our Exchange server with RT, it just uses a local SMTP server that goes to our corporate SMTP server and sends from there. I really don't understand the whole setup, nor am I familiar with SPF and PTR records. How are those set up, and on what system? Thanks, Tim My RT server is configured using sendmail and I used the SMARTHOST directive. If you are using sendmail edit your /etc/mail/sendmail.mc and remake your senmail cf. Here is a brief tutorial http://www.elandsys.com/resources/sendmail/smarthost.html Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Emails Being Blocked by Various Providers
On Fri, 6 Mar 2009, Jerrad Pierce wrote: PTR is for reverse mapping from IP to name. Yahoo stupidly requires this. Inability to configure PTR records is a sign of incompetence. Rejecting mail from incompetently managed networks (based on whichever definition of incompetence you're comfortable with) may be a good idea. RFC 1912, while informational only, states that all IP addresses should have corresponding PTR entries (and that all entries should be valid, which seems really hard to grasp to many ISPs). It dates from early 1996. Section 2.1 in RFC 1912 deals with this issue. The reverse DNS does not need to be anything fancy, it only needs to exist (and be valid). Saying that somebody is stupid for requiring this is a bit like writing to the various DNSBLs of dynamically assigned IP address space and saying that they have to remove your dynamically assigned IP address from their list just because you say so (while admitting it yourself that it is indeed dynamically assigned, helpfully making their point for them)... -- Atro Tossavainen (Mr.) / The Institute of Biotechnology at Systems Analyst, Techno-Amish / the University of Helsinki, Finland, +358-9-19158939 UNIX Dinosaur / employs me, but my opinions are my own. URL : http : / / www . helsinki . fi / %7E atossava / NO FILE ATTACHMENTS ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Emails Being Blocked by Various Providers
On Fri, 6 Mar 2009, Timothy Kolosky wrote: For some strange reason, it seems that [some] are not receiving any of our emails that are generated by RT. Are you getting any actual hard bounces of mail sent by RT? If so, what do they say? -- Atro Tossavainen (Mr.) / The Institute of Biotechnology at Systems Analyst, Techno-Amish / the University of Helsinki, Finland, +358-9-19158939 UNIX Dinosaur / employs me, but my opinions are my own. URL : http : / / www . helsinki . fi / %7E atossava / NO FILE ATTACHMENTS ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Emails Being Blocked by Various Providers
Some mail environments are even more strict and require that the rDNS entry of the IP address match with the corresponding forward DNS record. With that said, I think it's reasonable that an owner of a mail server sending legit email make sure that the IP address of their mail server have an rDNS entry. James Moseley Atro Tossavainen atoss...@cc.hels inki.fi To Sent by: rt-users@lists.bestpractical.com rt-users-bounces@ cc lists.bestpractic al.comSubject Re: [rt-users] RT Emails Being Blocked by Various Providers 03/06/2009 07:44 PM On Fri, 6 Mar 2009, Jerrad Pierce wrote: RFC 1912, while informational only, states that all IP addresses should have corresponding PTR entries (and that all entries should be valid, which seems really hard to grasp to many ISPs). It dates from early 1996. Section 2.1 in RFC 1912 deals with this issue. The reverse DNS does not need to be anything fancy, it only needs to exist (and be valid). ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
