[rt-users] Cant find Atributes for the RT Brand
Morning All I would like to change the RT Logo So i have modified the layout.css directly ... and it works well ... but the Brand Lettering Logo in the Lower Right Corner »|« RT 3.8.8 1996-2009 Best Practical Solutions, Overlaps with my Logo Picture So where i can change the Attributes ( width, margin-top etc) for these element. best regards john -- View this message in context: http://old.nabble.com/Cant-find-Atributes-for-the-RT-Brand-tp31113012p31113012.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Cloning Solutions which work with version 3.8.8
Hello Andrew Did this Version still working with 3.88? best regards john Barnes, Andrew (barnesaw) wrote: > > > > On 3/4/11 3:45 AM, "john s." wrote: > >> >>Good morning >> >>System: Linux Ubuntu Server 10.04 >>RT Version: 3.8.8 with modperl >> >> >>I'm going to use some Solutions to clone or copy some Queues... >>so the creation of new queues would be much easier. >> >> >>Has someone any experience with tools which work well done? >> >> >>best regards john > > RT:Extension::QueueWizard > -- > Drew Barnes > Applications Analyst > Network Resources Dept. > Raymond Walters College > > > >> > > > -- View this message in context: http://old.nabble.com/Cloning-Solutions-which-one-work-with-version-3.8.8-tp31065802p31113014.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Text Template for Tickets
Someone know out there what my intentions are? :) If not i describe in an other way I need an template like a html or word dokument for ticket creation is there any proper solutions for this task ? john s. wrote: > > > > > john s. wrote: >> >> Hello everybody >> >> >> I would like to use a Text Template for a an specific Ticket mask with >> fields like some, or how, how much does it cost and some specific Layout >> adjustments etc.. >> >> But i dont't want to use Custom Fields. >> >> >> Any chance to realise this ? >> >> >> best regards john >> >> >> >> >> >> >> >> >> >> >> > > -- > View this message in context: > http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > -- View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31113016.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Cloning Solutions which work with version 3.8.8
Thnx Andrew Still works fine best regards john john s. wrote: > > Hello Andrew > > Did this Version still working with 3.8.8? > > Edit: deleted > > > best regards john > > > Barnes, Andrew (barnesaw) wrote: >> >> >> >> On 3/4/11 3:45 AM, "john s." wrote: >> >>> >>>Good morning >>> >>>System: Linux Ubuntu Server 10.04 >>>RT Version: 3.8.8 with modperl >>> >>> >>>I'm going to use some Solutions to clone or copy some Queues... >>>so the creation of new queues would be much easier. >>> >>> >>>Has someone any experience with tools which work well done? >>> >>> >>>best regards john >> >> RT:Extension::QueueWizard >> -- >> Drew Barnes >> Applications Analyst >> Network Resources Dept. >> Raymond Walters College >> >> >> >>> >> >> >> > > -- View this message in context: http://old.nabble.com/Cloning-Solutions-which-one-work-with-version-3.8.8-tp31065802p31113099.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Cloning Solutions which work with version 3.8.8
Almost. Okay i have a little Problem I don't want to use any queue admin or queue staff by email ... so if i would like to create one these error message appears * Staff group Nagios _support for queue Nagios not found * Owner group Nagios _owners for queue Nagios not found is it possible to disable the email entry? best regards john john s. wrote: > > Thnx Andrew > > Still works fine > > > best regards john > > > > > > john s. wrote: >> >> Hello Andrew >> >> Did this Version still working with 3.8.8? >> >> Edit: deleted >> >> >> best regards john >> >> >> Barnes, Andrew (barnesaw) wrote: >>> >>> >>> >>> On 3/4/11 3:45 AM, "john s." wrote: >>> Good morning System: Linux Ubuntu Server 10.04 RT Version: 3.8.8 with modperl I'm going to use some Solutions to clone or copy some Queues... so the creation of new queues would be much easier. Has someone any experience with tools which work well done? best regards john >>> >>> RT:Extension::QueueWizard >>> -- >>> Drew Barnes >>> Applications Analyst >>> Network Resources Dept. >>> Raymond Walters College >>> >>> >>> >>> >>> >>> >> >> > > -- View this message in context: http://old.nabble.com/Cloning-Solutions-which-one-work-with-version-3.8.8-tp31065802p31113199.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] Communication between RT and other ticketing systems
Hello, I'm interested in implementing RT and before starting I would like to know if someone would care to share some ideas or experiences in linking RT with some other ticketing systems. In this case I would need to be able to send some tickets from RT to a Mantis system. I was not able to find my answer online, any idea or link to documentation is welcome. Thanks -- View this message in context: http://old.nabble.com/Communication-between-RT-and-other-ticketing-systems-tp31113332p31113332.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Communication between RT and other ticketing systems
The main way we have integrated RT with other ticket systems is using email between the systems. This can take some careful config of notifications, mainly to keep from creating loops that will keep spawning new tickets or reopening resolved ones. It has worked well with 3 different external vendors each running different systems. Dallas On Thu, 10 Mar 2011, bastien_ wrote: Hello, I'm interested in implementing RT and before starting I would like to know if someone would care to share some ideas or experiences in linking RT with some other ticketing systems. In this case I would need to be able to send some tickets from RT to a Mantis system. I was not able to find my answer online, any idea or link to documentation is welcome. Thanks -- View this message in context: http://old.nabble.com/Communication-between-RT-and-other-ticketing-systems-tp31113332p31113332.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Communication between RT and other ticketing systems
1- I have my RT talking to another RT bidirectional using REST 2- It also talks to a windows based ticketing system via web services (soap on my RT end and .net service at the destination) -- The soap interface is something I've done here and very customised to our needs 3- It also talks to another couple of ticketing systems via email. So you take your pick of whatever method of comms you like, as I understand it Mantis have built in soap support , so you can build your own soap client from RT etc. Roy > -Original Message- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of bastien_ > Sent: 10 March 2011 10:40 > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Communication between RT and other ticketing systems > > > Hello, > > I'm interested in implementing RT and before starting I would like to know > if someone would care to share some ideas or experiences in linking RT > with > some other ticketing systems. > In this case I would need to be able to send some tickets from RT to a > Mantis system. > > I was not able to find my answer online, any idea or link to documentation > is welcome. > Thanks > -- > View this message in context: http://old.nabble.com/Communication-between- > RT-and-other-ticketing-systems-tp31113332p31113332.html > Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Cant find Atributes for the RT Brand
okay i have it i just make some adjustments in the css file looks good:) best regards john john s. wrote: > > Morning All > > I would like to change the RT Logo > > So i have modified the layout.css directly ... and it works well ... but > the Brand Lettering Logo in the Lower Right Corner > > »|« RT 3.8.8 1996-2009 Best Practical Solutions, > > Overlaps with my Logo Picture > > So where i can change the Attributes ( width, margin-top etc) for these > element. > > > best regards john > -- View this message in context: http://old.nabble.com/Cant-find-Atributes-for-the-RT-Brand-tp31113012p31115328.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] Cf with select one value with multiple lines
Hi rt-users, I want to select a CF-Value in a ticket, but the value should have multiple lines (Customer addresses). Is this possible or do you have an other idea to select an address in a ticket? Cheers, Björn
Re: [rt-users] Saving advanced searches
On Wed, Mar 09, 2011 at 03:55:58PM -0800, Yan Seiner wrote: > Turns out that it was probably a typo in the advanced query. Sure is > confusing - would be nice if RT said something about that. I think one of us made that more obvious for rt4 because they were bitten by the same bug -kevin > On Wed, March 9, 2011 3:42 pm, Yan Seiner wrote: > > I'm trying to build an advanced search that I can save as a global > > search.. > > > > I'm running 3.8.9. > > > > As admin, I click on Edit Search, load a previously saved search, click on > > Advanced, make my modifications, click Apply. > > > > When I click on Edit Search, RT doesn't take me to the edit screen, but > > instead remains in the Advanced screen. I can go to Show Results, Bulk > > Update, New Search - but not Edit Search, so I cannot save my > > modifications. I'm convined this used to work. > > > > Is this a known bug, or am I just missing something? pgpxrYoaJgmGH.pgp Description: PGP signature
Re: [rt-users] Text Template for Tickets
On Thu, Mar 10, 2011 at 12:39:30AM -0800, john s. wrote: > > Someone know out there what my intentions are? > :) > > If not i describe in an other way > > I need an template like a html or word dokument for ticket creation > > is there any proper solutions for this task ? Sounds like you want Custom Fields, or RTx-FormTools or to otherwise write an external form and mail tickets into RT > > > > > john s. wrote: > > > > > > > > > > john s. wrote: > >> > >> Hello everybody > >> > >> > >> I would like to use a Text Template for a an specific Ticket mask with > >> fields like some, or how, how much does it cost and some specific Layout > >> adjustments etc.. > >> > >> But i dont't want to use Custom Fields. > >> > >> > >> Any chance to realise this ? > >> > >> > >> best regards john > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > > > > -- > > View this message in context: > > http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html > > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > > > > > > -- > View this message in context: > http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31113016.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > pgpuh1eScs3bi.pgp Description: PGP signature
Re: [rt-users] Need RT to send mail to a group
In case anyone is interested - I figured out the problem. Everything I did was correct, however, the only member of the group to which I wanted the mail sent was also the user moving the ticket. The transacting user, apparently, is exempt from the rt-email-group-admin action. I added an additional user to the group and that user receives mails exactly as expected. Brandon From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brandon Olszewski Sent: Wednesday, March 09, 2011 4:12 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Need RT to send mail to a group Greetings, I am trying to get my RT 3.8.9 instance running on SLES11 to send emails to all members of an RT group whenever a ticket is moved from any queue into the "LAN" queue. I've created a group called "LAN", and placed the desired recipient's RT user account as a member. I've used the following command to create a custom action to send email to this group: /opt/rt3/sbin/rt-email-gorup-admin -add 'Notify LAN group' -group 'LAN' And I have verified the successful creation of this action with this command: /opt/rt3/sbin/rt-email-group-admin -list 'Notify LAN group' Result of the above command: Name: Notify LAN group Module: NotifyGroup Members: Group => LAN I've created a scrip (number 14 for this RT instance) in the LAN queue with the following paramaters: Description: NotifyLAN Condition: On Queue Change Action: Notify LAN group (the custom action created in the above step) Template: Global template: Admin Correspondence (unchanged default template) Stage: TransactionCreate When I move a ticket to the LAN queue, no email is sent, and these two lines appear in the RT log file: [info]: #27/427 - Scrip 14 NotifyLAN (/opt/rt3/bin/../lib/RT/Interface/Email.pm:302) [info]: No recipients found. Not Sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352) I'm not set on using this method of sending email to a group if someone has an easier/working way to do it. Any help would be greatly appreciated. Brandon The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and privileged material. Unauthorized review, use, disclosure, or distribution is prohibited. If you receive this material/information in error, please contact the sender and destroy the material/information. Email is not a secure form of communication and should not be used to transmit personal or confidential information such as account numbers, balance information, or wire transfer requests. The PrivateBank is not responsible for the security of sensitive information received by email. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and privileged material. Unauthorized review, use, disclosure, or distribution is prohibited. If you receive this material/information in error, please contact the sender and destroy the material/information. Email is not a secure form of communication and should not be used to transmit personal or confidential information such as account numbers, balance information, or wire transfer requests. The PrivateBank is not responsible for the security of sensitive information received by email.
Re: [rt-users] Need RT to send mail to a group
On Thu, Mar 10, 2011 at 09:53:43AM -0600, Brandon Olszewski wrote: >In case anyone is interested - I figured out the problem. Everything I > did was correct, >however, the only member of the group to which I wanted the mail sent was > also the user moving >the ticket. The transacting user, apparently, is exempt from the > rt-email-group-admin >action. I added an additional user to the group and that user receives > mails exactly as >expected. > You want to read about $NotifyActor in your RT_Config.pm or as a user preference in 3.8.9 >From: rt-users-boun...@lists.bestpractical.com >[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brandon > Olszewski >Sent: Wednesday, March 09, 2011 4:12 PM >To: rt-users@lists.bestpractical.com >Subject: [rt-users] Need RT to send mail to a group > > > >Greetings, > > > >I am trying to get my RT 3.8.9 instance running on SLES11 to send emails > to all members of an >RT group whenever a ticket is moved from any queue into the "LAN" queue. > I've created a group >called "LAN", and placed the desired recipient's RT user account as a > member. > > > >I've used the following command to create a custom action to send email to > this group: > >/opt/rt3/sbin/rt-email-gorup-admin -add `Notify LAN group' -group `LAN' > > > >And I have verified the successful creation of this action with this > command: > >/opt/rt3/sbin/rt-email-group-admin -list `Notify LAN group' > > > >Result of the above command: > >Name: Notify LAN group > >Module: NotifyGroup > >Members: > >Group => LAN > > > >I've created a scrip (number 14 for this RT instance) in the LAN queue > with the following >paramaters: > > > >Description: NotifyLAN > >Condition: On Queue Change > >Action: Notify LAN group (the custom action created in the above step) > >Template: Global template: Admin Correspondence (unchanged default > template) > >Stage: TransactionCreate > > > > > >When I move a ticket to the LAN queue, no email is sent, and these two > lines appear in the RT >log file: > > > >[info]: #27/427 - Scrip 14 NotifyLAN > (/opt/rt3/bin/../lib/RT/Interface/Email.pm:302) > >[info]: No recipients found. Not Sending. > (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352) > > > > > >I'm not set on using this method of sending email to a group if someone > has an easier/working >way to do it. Any help would be greatly appreciated. > > > >Brandon > > > > > -- > >The information transmitted is intended only for the person or entity to > which it is addressed >and may contain confidential and privileged material. Unauthorized review, > use, disclosure, or >distribution is prohibited. If you receive this material/information in > error, please contact >the sender and destroy the material/information. > >Email is not a secure form of communication and should not be used to > transmit personal or >confidential information such as account numbers, balance information, or > wire transfer >requests. The PrivateBank is not responsible for the security of sensitive > information >received by email. > > > -- > >The information transmitted is intended only for the person or entity to > which it is addressed >and may contain confidential and privileged material. Unauthorized review, > use, disclosure, or >distribution is prohibited. If you receive this material/information in > error, please contact >the sender and destroy the material/information. > >Email is not a secure form of communication and should not be used to > transmit personal or >confidential information such as account numbers, balance information, or > wire transfer >requests. The PrivateBank is not responsible for the security of sensitive > information >received by email. pgpSP31jdp7jF.pgp Description: PGP signature
Re: [rt-users] Refresh interval on RT 3.8.7
Hi there, Has anyone got any other idea about how to solve this? Cheers, Giuseppe On 04/03/11 16:51, Giuseppe Sollazzo wrote: Yep, done that too to no luck. Giuseppe On 04/03/11 16:50, Lander, Scott wrote: Also, If I remember right, changes to RT_SiteConfig require an Apache restart -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, March 04, 2011 9:50 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Refresh interval on RT 3.8.7 On Fri, Mar 04, 2011 at 02:17:13PM +, Giuseppe Sollazzo wrote: Hi all, I was looking for a way to set up a global refresh interval for the pages with tickets/searches and I found on the wiki that from version 3.8.3 I can setup Set($HomepageRefreshInterval, "300"); Set($SearchResultsRefreshInterval, "20"); in RT_SiteConfig.pm. However, even upon reloading the pages (with a logout) doesn't change the "refresh" component shown in the homepage. We run RT 3.8.7 so there shouldn't be compatibility issues. At least one of those is spelled wrong, you should consult RT_Config.pm for spelling and documentation. Also, keep in mind that these are available as user preferences and may be overriding the global setting. -kevin This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] Cf with select one value with multiple lines
On Thu, Mar 10, 2011 at 04:14:59PM +0100, Björn Schulz wrote: > Hi rt-users, > > I want to select a CF-Value in a ticket, but the value should have > multiple lines (Customer addresses). > > Is this possible or do you have an other idea to select an address in a > ticket? Can you even have inside an ? RT would escape that of course, but you could have a custom renderer if you can figure out the display portion. -kevin pgpLkjbaDM3R6.pgp Description: PGP signature
Re: [rt-users] Refresh interval on RT 3.8.7
On Thu, Mar 10, 2011 at 04:00:21PM +, Giuseppe Sollazzo wrote: >Has anyone got any other idea about how to solve this? The user preference is working fine for me, you didn't say if you fixed your spelling error or checked for user preferences overriding the system setting. You can tell what your system thinks is the default from your user preferences page. -kevin >On 04/03/11 16:51, Giuseppe Sollazzo wrote: > > Yep, done that too to no luck. > > Giuseppe > > On 04/03/11 16:50, Lander, Scott wrote: > >Also, If I remember right, changes to RT_SiteConfig require an Apache > restart > >-Original Message- >From: [1]rt-users-boun...@lists.bestpractical.com >[[2]mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of > Kevin Falcone >Sent: Friday, March 04, 2011 9:50 AM >To: [3]rt-users@lists.bestpractical.com >Subject: Re: [rt-users] Refresh interval on RT 3.8.7 > >On Fri, Mar 04, 2011 at 02:17:13PM +, Giuseppe Sollazzo wrote: > > Hi all, > I was looking for a way to set up a global refresh interval for the > pages with tickets/searches and I found on the wiki that from version > 3.8.3 I can setup > > Set($HomepageRefreshInterval, "300"); > Set($SearchResultsRefreshInterval, "20"); > > in RT_SiteConfig.pm. > > However, even upon reloading the pages (with a logout) doesn't change > the "refresh" component shown in the homepage. We run RT > 3.8.7 so there shouldn't be compatibility issues. > >At least one of those is spelled wrong, you should consult > RT_Config.pm for spelling and >documentation. >Also, keep in mind that these are available as user preferences and > may be overriding the >global setting. > >-kevin > > >This e-mail message is intended only for the personal use of the > recipient(s) named above. >If you are not an intended recipient, you may not review, copy or > distribute this message. >If you have received this communication in error, please notify the > Hearst Service Center >([4]cad...@hearstsc.com) immediately by email and delete the original > message. > > > > -- > > > Giuseppe Sollazzo > Senior Systems Analyst > Computing Services > Information Services > St. George's, University Of London > Cranmer Terrace > London SW17 0RE > > Email: [5]gsoll...@sgul.ac.uk > Direct Dial: +44 20 8725 5160 > Fax: +44 20 8725 3583 > > References > >Visible links >1. mailto:rt-users-boun...@lists.bestpractical.com >2. mailto:rt-users-boun...@lists.bestpractical.com >3. mailto:rt-users@lists.bestpractical.com >4. mailto:cad...@hearstsc.com >5. mailto:gsoll...@sgul.ac.uk pgpHvOt1yq5EY.pgp Description: PGP signature
Re: [rt-users] Cf with select one value with multiple lines
On Thu, Mar 10, 2011 at 11:04:24AM -0500, Kevin Falcone wrote: > On Thu, Mar 10, 2011 at 04:14:59PM +0100, Björn Schulz wrote: > > Hi rt-users, > > > > I want to select a CF-Value in a ticket, but the value should have > > multiple lines (Customer addresses). > > > > Is this possible or do you have an other idea to select an address in a > > ticket? > > Can you even have inside an ? RT would escape that of course, > but you could have a custom renderer if you can figure out the display > portion. If you're willing to not have a select list, Ruz's checkbox/radiobutton extension on cpan may be easier to tweak to allow the newlines pgpnSHJuV5N5c.pgp Description: PGP signature
Re: [rt-users] Refresh interval on RT 3.8.7
On 10/03/11 16:07, Kevin Falcone wrote: On Thu, Mar 10, 2011 at 04:00:21PM +, Giuseppe Sollazzo wrote: Has anyone got any other idea about how to solve this? The user preference is working fine for me, you didn't say if you fixed your spelling error or checked for user preferences overriding the system setting. You can tell what your system thinks is the default from your user preferences page. -kevin Uhm... spelling error? I must have missed one message from the mailing list? G -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] Refresh interval on RT 3.8.7
On Thu, Mar 10, 2011 at 04:09:02PM +, Giuseppe Sollazzo wrote: > On 10/03/11 16:07, Kevin Falcone wrote: > >On Thu, Mar 10, 2011 at 04:00:21PM +, Giuseppe Sollazzo wrote: > >>Has anyone got any other idea about how to solve this? > >The user preference is working fine for me, you didn't say if you > >fixed your spelling error or checked for user preferences overriding > >the system setting. You can tell what your system thinks is the > >default from your user preferences page. > > > >-kevin > > > > Uhm... spelling error? I must have missed one message from the mailing list? I sent it on March 4th, you never replied -kevin pgp6olcBi17Vw.pgp Description: PGP signature
Re: [rt-users] Refresh interval on RT 3.8.7
Ah, for some reason this message didn't reach me. Got it from the archives. Homepage -> HomePage. Thanks. Giuseppe On 10/03/11 16:21, Kevin Falcone wrote: On Thu, Mar 10, 2011 at 04:09:02PM +, Giuseppe Sollazzo wrote: On 10/03/11 16:07, Kevin Falcone wrote: On Thu, Mar 10, 2011 at 04:00:21PM +, Giuseppe Sollazzo wrote: Has anyone got any other idea about how to solve this? The user preference is working fine for me, you didn't say if you fixed your spelling error or checked for user preferences overriding the system setting. You can tell what your system thinks is the default from your user preferences page. -kevin Uhm... spelling error? I must have missed one message from the mailing list? I sent it on March 4th, you never replied -kevin -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
[rt-users] How to check the version of an installed RTFM ?
Hello I am considering upgrading our version of RTFM. However actions described in the UPGRADE depend on the version of the installed RTFM and we seem to have lost that information. I only know that it was installed in 2004. It does not seem to be on the pages like the version of RT. I don't see an obvious file and I don't see anywhere in the database. Does any one know of a way of getting that information ? Thanks Gerard
Re: [rt-users] I can't authenticate via LDAP; I don't see the log messages I expect
On 3/9/2011 18:56, Thomas Sibley wrote: On 09 Mar 2011 19:25, Micah R Ledbetter wrote: Should I file a bug report somewhere with what happened? I'd be happy to if it would be helpful for someone. What RT version are you actually running? You claimed RT 3.8.8, but ExternalAuth 0.08 is known to work with that and upgrading to ExternalAuth 0.08_01 shouldn't have mattered for 3.8.8. http://i.imgur.com/WiA3n.png Pretty sure that's a 3.8.8 there, man. - Micah
Re: [rt-users] How to check the version of an installed RTFM ?
On Thu, Mar 10, 2011 at 08:12:15PM +0100, Gerard FENELON wrote: > Hello > > I am considering upgrading our version of RTFM. > However actions described in the UPGRADE depend on the version of > the installed RTFM > and we seem to have lost that information. > I only know that it was installed in 2004. > It does not seem to be on the pages like the version of RT. > I don't see an obvious file and I don't see anywhere in the database. find /opt/rt3 -name FM.pm and look for the version declaration On a new enough RT, just look at Configuration -> Tools -> System Configuration for the value of the RT-FM plugin loaded -kevin pgp3xxwVVbvfc.pgp Description: PGP signature
[rt-users] Trouble using RT::Authen::ExternalAuth with OpenLDAP on Centos 5.5
Hello all,
I have setup RT 3.8.9 on a Centos 5.5 machine according to the
directions located here:
http://home.roadrunner.com/~computertaijutsu/rt3.html. I was able to get
it installed as far as I can tell successfully and I am now going for
external ldap authentication. I have followed the wiki pages that I have
found on it as well as the README but do not seem to be able to get it
going correctly. When I try to login as a user with my correct username
and password I just get the incorrect user/pass page. Also, when trying
to add the user to RT via the web interface under
Configuration-Users-Create I get:
"User could not be created: Could not set user info"
and in the apache error logs I get:
[Thu Mar 10 21:44:58 2011] [info]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: ,
Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: ,
Country: , Disabled: 0, EmailAddress: , EmailEncoding: , ExternalAuthId:
, ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: ,
Lang: , MobilePhone: , Name: dbrooks, NickName: , Organization: ,
PagerPhone: , Privileged: , RealName: , Signature: , State: ,
WebEncoding: , WorkPhone: , Zip:
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
It appears as though the RT machine is not talking to my OpenLDAP server
properly. Below is my /opt/rt3/etc/RT_SiteConfig.pm
Set( $rtname, 'mdah.state.ms.us');
Set( @Plugins, qw(RT::Authen::ExternalAuth) );
Set($ExternalAuthPriority, [ 'My_LDAP' ] );
Set($ExternalInfoPriority, [ 'My_LDAP' ] );
Set($ExternalServiceUsesSSLorTLS,0);
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalSettings, {
'My_LDAP' => {
'type' => 'ldap',
'server'=> 'ldap.mdah.state.ms.us',
'user' => 'cn=Manager,dc=mdah,dc=state,dc=ms,dc=us',
'pass'=> 'ldappassword',
'base' => 'dc=mdah,dc=state,dc=ms,dc=us',
'filter'=> '(objectClass=People)',
'd_filter' => '(objectClass=FooBarBaz)',
'tls' => 0,
'ssl_version' => 3,
'net_ldap_args' => [version => 3 ],
'attr_match_list' => ['Name',
'EmailAddress'
],
'attr_map' => { 'Name' => 'uid',
'EmailAddress' => 'mail'
}
}
}
);
1;
Am I missing something obvious? Been at this all day and no closer to
finding the problem it appears. I do appreciate any guidance.
Donny B.
Re: [rt-users] Trouble using RT::Authen::ExternalAuth with OpenLDAP on Centos 5.5
On Thu, Mar 10, 2011 at 04:18:17PM -0600, Donny Brooks wrote:
> Hello all,
>
> I have setup RT 3.8.9 on a Centos 5.5 machine according to the
> directions located here:
> http://home.roadrunner.com/~computertaijutsu/rt3.html. I was able to
You don't mention what version of RT::Authen::ExternalAuth you're
trying, if you read the archives you'll see that you need 0.08_01.
-kevin
> get it installed as far as I can tell successfully and I am now
> going for external ldap authentication. I have followed the wiki
> pages that I have found on it as well as the README but do not seem
> to be able to get it going correctly. When I try to login as a user
> with my correct username and password I just get the incorrect
> user/pass page. Also, when trying to add the user to RT via the web
> interface under Configuration-Users-Create I get:
>
> "User could not be created: Could not set user info"
>
> and in the apache error logs I get:
>
> [Thu Mar 10 21:44:58 2011] [info]:
> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: ,
> Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: ,
> Country: , Disabled: 0, EmailAddress: , EmailEncoding: ,
> ExternalAuthId: , ExternalContactInfoId: , FreeformContactInfo: ,
> Gecos: , HomePhone: , Lang: , MobilePhone: , Name: dbrooks,
> NickName: , Organization: , PagerPhone: , Privileged: , RealName: ,
> Signature: , State: , WebEncoding: , WorkPhone: , Zip:
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
>
> It appears as though the RT machine is not talking to my OpenLDAP
> server properly. Below is my /opt/rt3/etc/RT_SiteConfig.pm
>
> Set( $rtname, 'mdah.state.ms.us');
> Set( @Plugins, qw(RT::Authen::ExternalAuth) );
> Set($ExternalAuthPriority, [ 'My_LDAP' ] );
> Set($ExternalInfoPriority, [ 'My_LDAP' ] );
> Set($ExternalServiceUsesSSLorTLS,0);
> Set($AutoCreateNonExternalUsers, 0);
>
> Set($ExternalSettings, {
> 'My_LDAP' => {
> 'type' => 'ldap',
> 'server'=> 'ldap.mdah.state.ms.us',
> 'user' => 'cn=Manager,dc=mdah,dc=state,dc=ms,dc=us',
> 'pass'=> 'ldappassword',
> 'base' => 'dc=mdah,dc=state,dc=ms,dc=us',
> 'filter'=> '(objectClass=People)',
> 'd_filter' => '(objectClass=FooBarBaz)',
> 'tls' => 0,
> 'ssl_version' => 3,
> 'net_ldap_args' => [version => 3 ],
> 'attr_match_list' => ['Name',
>
> 'EmailAddress'
>
> ],
> 'attr_map' => { 'Name' => 'uid',
>
> 'EmailAddress' => 'mail'
>
> }
> }
> }
> );
> 1;
>
>
> Am I missing something obvious? Been at this all day and no closer
> to finding the problem it appears. I do appreciate any guidance.
>
> Donny B.
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