Re: [rt-users] Filter by requestor email domain
I think your exception list is ok, but this line basically tells the if
statement that the content needs to exactly match your list:
return if grep { $ticketRequestor eq lc($_) } @exceptionList;
Instead of eq you could try using =~ instead, below a little info:
http://www.troubleshooters.com/codecorn/littperl/perlreg.htm#SymbolExplanations
You might also need to edit the exception list with /@example.com/, or
something like that.
Maybe someone with a little more programming skills can reply on this ^_^
I'm not sure if the above would work.
-- Bart
Op 2 februari 2012 21:56 schreef Ram Moskovitz ram0...@gmail.com het
volgende:
Thanks Bart,
That looks good. I'm having an issue with it though - I need to match
against a regexp for the exception list.. I added an entry like '*@
example.com' to @exceptionlist and rt is still sending out create
confirmations. What am I missing?
thanks!
On Mon, Jan 30, 2012 at 2:41 AM, Bart b...@pleh.info wrote:
Hi,
We had a similar requirement for a bunch of e-mail addresses.
This can be achieved by editing the autoreply scrip to look something
like this:
- Condition: User Defined
- Action: Auto Reply To Requestors
- Template: Your AutoReply template
- Stage: TransactionCreate
- Custom Condition:
my @exceptionList = ('na...@example.com',
'na...@example.com',
'na...@example.com');
my $transactionType = $self-TransactionObj-Type;
my $ticketRequestor = lc($self-TicketObj-RequestorAddresses);
my $trans = $self-TransactionObj;
if ($transactionType eq 'Create') {
return if grep { $ticketRequestor eq lc($_) } @exceptionList;
my $msgattr = $trans-Message-First;
return 0 unless $msgattr;
return 1 if $msgattr-GetHeader('Received');
}
return 0;
In addition the above only sends an autoreply when someone sends an
e-mail, in our case we don't like the autoreply mails when we manually
create a ticket (e.g. via quick create).
Hope this helps.
-- Bart
Op 25 januari 2012 21:02 schreef Ram Moskovitz ram0...@gmail.com het
volgende:
Hey there,
I'm looking to not auto-reply on create to inbound emails from a certain
domain ( anyth...@example.com and even anyth...@sd.example.com). I
suppose the right way to go about this is via user defined condition in the
global scrip for autoreply on create. I have steps 1 and 3.. what's step 2?
1 return 0 unless $self-TransactionObj-Type eq Create;
2 return 0 if #self-TicketObj-
3 return 1
thanks
ram
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[rt-users] [rt 4.0.4] Unable to change status from New - Open
Hello all!
We went live with rt 4.0.04 last night and have been getting reports of
end-users being unable to change ticket status in ANY queue from New -
Open.
Ticket 39927: Status 'open' isn't a valid status for tickets in this queue.
We are using the 'default' Lifecycle which allows for 'new' - 'open'
default = {
initial = [ 'new' ],
active = [ 'new',' open', 'stalled' ],
inactive= [ 'resolved', 'rejected', 'deleted', 'billed' ],
...
# Added 'billed' transaction status
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open stalled resolved rejected billed
deleted)],
open = [qw(new stalled resolved rejected billed deleted)],
stalled = [qw(new open rejected resolved billed deleted)],
resolved = [qw(new open stalled rejected billed deleted)],
rejected = [qw(new open stalled resolved billed deleted)],
billed = [qw(new open stalled rejected resolved deleted)],
deleted = [qw(new open stalled rejected resolved billed)],
},
...
actions = [
'new - open' = {
label = 'Open It', # loc
update = 'Respond',
},
...
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Re: [rt-users] [rt 4.0.4] Unable to change status from New - Open
On 2/3/2012 10:36 AM, Ronald J. Yacketta wrote:
Hello all!
We went live with rt 4.0.04 last night and have been getting reports
of end-users being unable to change ticket status in ANY queue from
New - Open.
Ticket 39927: Status 'open' isn't a valid status for tickets in this
queue.
We are using the 'default' Lifecycle which allows for 'new' - 'open'
default = {
initial = [ 'new' ],
active = [ 'new',' open', 'stalled' ],
inactive= [ 'resolved', 'rejected', 'deleted',
'billed' ],
...
# Added 'billed' transaction status
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open stalled resolved rejected billed
deleted)],
open = [qw(new stalled resolved rejected billed
deleted)],
stalled = [qw(new open rejected resolved billed deleted)],
resolved = [qw(new open stalled rejected billed deleted)],
rejected = [qw(new open stalled resolved billed deleted)],
billed = [qw(new open stalled rejected resolved deleted)],
deleted = [qw(new open stalled rejected resolved billed)],
},
...
actions = [
'new - open' = {
label = 'Open It', # loc
update = 'Respond',
},
...
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston --- March 5 6, 2012
Seeing the following log message when attempting to set status from
'new' to 'open'
Feb 3 11:37:39 track RT:
SelectQueue---33610---CreateTicket---1CurrentUserSelectQueue---33610---ShowTicket---1ticketsDefaultQueuecreate_in_typesActions_session_idCurrentSearchHashmy_rt_portletsSelectQueue---33610---CreateTicket---0NextPagei
at
/opt/rt4/local/plugins/RTx-AssetTracker/html/Callbacks/AssetTracker/Elements/Tabs/Privileged
line 11.
(/opt/rt4/local/plugins/RTx-AssetTracker/html/Callbacks/AssetTracker/Elements/Tabs/Privileged:11
time to dig
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Re: [rt-users] [rt 4.0.4] Unable to change status from New - Open
On 2/3/2012 11:37 AM, Ronald J. Yacketta wrote:
On 2/3/2012 10:36 AM, Ronald J. Yacketta wrote:
Hello all!
We went live with rt 4.0.04 last night and have been getting reports
of end-users being unable to change ticket status in ANY queue from
New - Open.
Ticket 39927: Status 'open' isn't a valid status for tickets in this
queue.
We are using the 'default' Lifecycle which allows for 'new' - 'open'
default = {
initial = [ 'new' ],
active = [ 'new',' open', 'stalled' ],
inactive= [ 'resolved', 'rejected', 'deleted',
'billed' ],
...
# Added 'billed' transaction status
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open stalled resolved rejected billed
deleted)],
open = [qw(new stalled resolved rejected billed
deleted)],
stalled = [qw(new open rejected resolved billed deleted)],
resolved = [qw(new open stalled rejected billed deleted)],
rejected = [qw(new open stalled resolved billed deleted)],
billed = [qw(new open stalled rejected resolved deleted)],
deleted = [qw(new open stalled rejected resolved billed)],
},
...
actions = [
'new - open' = {
label = 'Open It', # loc
update = 'Respond',
},
...
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* Boston --- March 5 6, 2012
Seeing the following log message when attempting to set status from
'new' to 'open'
Feb 3 11:37:39 track RT:
SelectQueue---33610---CreateTicket---1CurrentUserSelectQueue---33610---ShowTicket---1ticketsDefaultQueuecreate_in_typesActions_session_idCurrentSearchHashmy_rt_portletsSelectQueue---33610---CreateTicket---0NextPagei
at
/opt/rt4/local/plugins/RTx-AssetTracker/html/Callbacks/AssetTracker/Elements/Tabs/Privileged
line 11.
(/opt/rt4/local/plugins/RTx-AssetTracker/html/Callbacks/AssetTracker/Elements/Tabs/Privileged:11
time to dig
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Ignore that last message, looks like RT:AT devs left a hanging 'warn' in
'Privileged' still trying to figure out whye we can not go from 'new' -
'open'
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Re: [rt-users] [rt 4.0.4] Unable to change status from New - Open
On Fri, Feb 03, 2012 at 10:36:07AM -0500, Ronald J. Yacketta wrote:
Hello all!
We went live with rt 4.0.04 last night and have been getting reports of
end-users being unable
to change ticket status in ANY queue from New - Open.
Ticket 39927: Status 'open' isn't a valid status for tickets in this queue.
This error means that open is invalid for the current Queue, not there
is no transition from new - open. Unfortunately, your truncated config
doesn't fail locally. Are you sure you don't have other lifecycles
configured and applied? If you look at the System Configuration page,
does it show the Lifecycle config you expect?
You could also tweak Ticket.pm's SetStatus to warn when you encounter
the error so you could see $cycle-Name.
-kevin
We are using the 'default' Lifecycle which allows for 'new' - 'open'
default = {
initial = [ 'new' ],
active = [ 'new',' open', 'stalled' ],
inactive= [ 'resolved', 'rejected', 'deleted', 'billed' ],
...
# Added 'billed' transaction status
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open stalled resolved rejected billed
deleted)],
open = [qw(new stalled resolved rejected billed deleted)],
stalled = [qw(new open rejected resolved billed deleted)],
resolved = [qw(new open stalled rejected billed deleted)],
rejected = [qw(new open stalled resolved billed deleted)],
billed = [qw(new open stalled rejected resolved deleted)],
deleted = [qw(new open stalled rejected resolved billed)],
},
...
actions = [
'new - open' = {
label = 'Open It', # loc
update = 'Respond',
},
...
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* Boston ? March 5 6, 2012
pgp2g8q7nsjwT.pgp
Description: PGP signature
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Re: [rt-users] External Auth using Active Directory 2008
On Thu, Feb 02, 2012 at 06:21:20PM +, Howell, Van wrote: I added Set($LogToSyslog, debug); to my RT_SiteConfig.pm file I don't seem to be getting an more logging. I restarted the httpd service, didn't see any more logging so I restarted the server. Unfortunately - it seems you have syslog itself set to discard debug messages. You can try turning up $LogToScreen to debug and then check your webserver logs instead of your syslog logs. -kevin This is the entire tail of the messages log [root@OpenNMS etc]# tail /var/log/messages Feb 2 11:56:45 localhost abrtd: Dump directory is a duplicate of /var/spool/abrt/ccpp-2012-02-01-14:08:36-18683 Feb 2 11:56:45 localhost abrtd: Deleting dump directory ccpp-2012-02-02-11:54:56-2567 (dup of ccpp-2012-02-01-14:08:36-18683), sending dbus signal Feb 2 12:00:42 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:05:43 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:10:44 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (helpdesk.lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:14:00 localhost RT: My_LDAP AUTH FAILED: van.howell (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:127) Feb 2 12:14:00 localhost RT: FAILED LOGIN for van.howell from 10.1.5.9 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) Feb 2 12:15:45 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (helpdesk.lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:16:16 localhost RT: My_LDAP AUTH FAILED: van.howell (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:127) Feb 2 12:16:16 localhost RT: FAILED LOGIN for van.howell from 10.1.5.9 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) Thanks for helping with this. Van Howell System Administrator Lubbock Christian University -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, February 02, 2012 11:17 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] External Auth using Active Directory 2008 On Thu, Feb 02, 2012 at 04:16:53PM +, Howell, Van wrote: I do not have Debugging turned on. I am going to need some help turning it on since this is new to me. Here are some errors from /var/log/messages... This is a failed attempt... Feb 1 16:02:25 localhost RT: My_LDAP AUTH FAILED mary.servantez (can't bind: LDAP_INVALID_CREDENTIALS 49 ) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalA uth/LDAP.pm:82) Feb 1 16:02:25 localhost RT: FAILED LOGIN for mary.servantez from 10.1.41.95 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) Here is a successful attemt Feb 2 10:14:02 localhost RT: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ): test.account (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalA uth/LDAP.pm:139) Feb 2 10:14:02 localhost RT: Couldn't enable user 28 (/opt/rt4/sbin/../lib/RT/User.pm:1066) Feb 2 10:14:02 localhost RT: User marked as ENABLED ( test.account ) per External Service (, ) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalA uth.pm:274) Feb 2 10:14:02 localhost RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , City: , Country: , EmailAddress: test.acco...@lcu.edu, ExternalAuthId: test.account, Gecos: test.account, Name: test.account, Organization: , RealName: Test Account, State: , WorkPhone: , Zip: (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalA uth.pm:536) Feb 2 10:14:02 localhost RT: Successful login for test.account from 10.1.5.9 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalA uth.pm:219) Since you're seeing these in /var/log/messages I assume you're using the syslog configuration. You want to read about LogToSyslog in etc/RT_Config.pm then copy that setting to RT_SiteConfig.pm and change it to debug. Restart RT and try the failed login again. -kevin RT Training Sessions
Re: [rt-users] RT Bounce messages
On Thu, Feb 02, 2012 at 07:15:28PM -, Tim Dunphy wrote: In this case, it means RT will be comparing against all the Queue address and your Correspond/Comment address. Is it possible that RT is sending to an email address that feeds back into RT via an /etc/aliases file or something similar? Interesting question. I did try the approach of using the aliases file in order to retrieve emails into the RT database, but I was having a little trouble with that. So, while it's a bit kludgy, I ultimately chose to achive this through pop and that's been working quite well. However I never got around to removing the aliases entry. From my aliases file: #rt: |/usr/local/rt4/bin/rt-mailgate --queue ops --action correspond --url http://rt.mm3.mlbam.com/helpdesk; #rt-comment: |/usr/local/rt4/bin/rt-mailgate --queue ops --action comment --url http://rt.mm3.mlbam.com/helpdesk; ops: |/usr/local/rt4/bin/rt-mailgate --queue ops --action correspond --url http://rt.mm3.mlbam.com/helpdesk; ops-comment: |/usr/local/rt4/bin/rt-mailgate --queue ops --action comment --url http://rt.mm3.mlbam.com/helpdesk; I notice that I commented out the first two rt entries but left a couple of entries for queues that I had built in there. If you're using ops@ then unless you've configured those addresses on the Queue's CorrespondAddress, RT doesn't know that ops@ is an RT address and you might be accidentally looping mail back into it. You may need to provide headers for one of the mails that is looping sot that they can be compared to your correspond/comment addresses and other internally configured addresses. -kevin pgpb4QU3KfoiK.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] RT-to-RT communication
On Thu, Feb 02, 2012 at 10:40:22PM +0100, Alek Cesarz wrote: Alek Cesarz pisze, W dniu 2012-01-25 21:48: thanks Kevin. will check and get back with results. I tried to review the code but with no success. nothing found in incoming mail looks like it should trigger any special behaviour, but... I am not a Perl hacker so my understanding of RT's code is limited. what I found is that during ticket creation RT adds following headers to first transaction: RT-Squelch-Replies-To: requ...@blahblah.net.pl RT-DetectedAutoGenerated: true which may block autoresponder. requ...@blahblah.net.pl is the address from which other instance of RT is sending mails. below are original headers from incoming email and headers recorded in RT's first transation (Ticket created) *original headers*: Precedence: bulk This one ^ is going to cause the CheckForAutoGenerated method to return true, which will cause those headers you saw and turn off outgoing mail back to the auto generated user. I'm not sure if there is a config you could use to turn this off unfortunately, since RT is trying to avoid having a mail loop. Do further correspondences on your local ticket sent to the external RT? -kevin pgpKuhyNNpBZ1.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] [rt 4.0.4] Unable to change status from New - Open
On Fri, Feb 03, 2012 at 10:36:07AM -0500, Ronald J. Yacketta wrote: Hello all! We went live with rt 4.0.04 last night and have been getting reports of end-users being unable to change ticket status in ANY queue from New - Open. Ticket 39927: Status 'open' isn't a valid status for tickets in this queue. This error means that open is invalid for the current Queue, not there is no transition from new - open. Unfortunately, your truncated config doesn't fail locally. Are you sure you don't have other lifecycles configured and applied? If you look at the System Configuration page, does it show the Lifecycle config you expect? Fixed, someone had a typo in the RT_Config.pm 'active' = [ 'new', =' open',= darn space between ' and open 'stalled' ], -Ron RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Two questions
On Thu, Feb 02, 2012 at 01:25:13PM -0500, Josh Narins wrote: On Tue, Jan 31, 2012 at 12:54:04PM -0500, Josh Narins wrote: On Tue, Jan 31, 2012 at 09:28:00AM -0500, Josh Narins wrote: I got partway along writing a Mail Plugin for RT3.8, but, somewhere along the way, I lost it. Can anyone point me to any documentation on them? My goal is to remove the endlessly duplicating newlines of the quoted text on each reply to our tickets and to remove the signatures. There is actually code in 3.8.10 or later to work around Outlook's bugs with newlines. I'm running 4.0.2 and still have the problem. Please followup with some sample data to rt-bugs? Thanks Sure. What data do you actually want? I'm happy to run any sort of query. I found a ticket with no business-sensitive information that has the problem. I suspect the most useful thing is reconstructing from the Attachments table email that can be shoved through rt-mailgate so they can be added to the existing tests for the newline removal. -kevin pgphtZQDoRlAM.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] [rt 4.0.4] Unable to change status from New - Open
On Fri, Feb 03, 2012 at 12:42:47PM -0500, Ronald J Yacketta wrote: On Fri, Feb 03, 2012 at 10:36:07AM -0500, Ronald J. Yacketta wrote: Hello all! We went live with rt 4.0.04 last night and have been getting reports of end-users being unable to change ticket status in ANY queue from New - Open. Ticket 39927: Status 'open' isn't a valid status for tickets in this queue. This error means that open is invalid for the current Queue, not there is no transition from new - open. Unfortunately, your truncated config doesn't fail locally. Are you sure you don't have other lifecycles configured and applied? If you look at the System Configuration page, does it show the Lifecycle config you expect? Fixed, someone had a typo in the RT_Config.pm You really want all local configs in RT_SiteConfig.pm, not RT_Config.pm. Next time you upgrade, any changes to RT_Config.pm will be blown away. 'active' = [ 'new', =' open',= darn space between ' and open 'stalled' ], pgpYrvL4EFMUd.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] External Auth using Active Directory 2008
Here is the Apache Log from my last login attempt [Fri Feb 3 18:02:40 2012] [debug]: Password validation required for service - Executing... (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:155) [Fri Feb 3 18:02:40 2012] [debug]: Trying external auth service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:16) [Fri Feb 3 18:02:40 2012] [debug]: LDAP Search === Base: DC=xx,DC=xxx,DC=edu == Filter: ((sAMAccountName=van.howell)((ObjectCategory=User)(ObjectClass=Person))) == Attrs: dn (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:43) [Fri Feb 3 18:02:40 2012] [debug]: Found LDAP DN: CN=Howell\, Van,OU=Staff,OU=LCU,DC=xx,DC=xxx,DC=edu (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:75) [Fri Feb 3 18:02:40 2012] [debug]: LDAP Search === Base: DC=xx,DC=xxx,DC=edu == Filter: (member=CN=Howell, Van,OU=Staff,OU=LCU,DC=xx,DC=xxx,DC=edu) == Attrs: dn (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:100) [Fri Feb 3 18:02:40 2012] [info]: My_LDAP AUTH FAILED: van.howell (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:127) [Fri Feb 3 18:02:40 2012] [debug]: LDAP password validation result: 0 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:334) [Fri Feb 3 18:02:40 2012] [debug]: Password Validation Check Result: 0 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:159) [Fri Feb 3 18:02:40 2012] [debug]: Autohandler called ExternalAuth. Response: (0, Password Invalid) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAuth:11) [Fri Feb 3 18:02:40 2012] [error]: FAILED LOGIN for van.howell from 10.1.5.9 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) Van Howell System Administrator Lubbock Christian University -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, February 03, 2012 11:32 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] External Auth using Active Directory 2008 On Thu, Feb 02, 2012 at 06:21:20PM +, Howell, Van wrote: I added Set($LogToSyslog, debug); to my RT_SiteConfig.pm file I don't seem to be getting an more logging. I restarted the httpd service, didn't see any more logging so I restarted the server. Unfortunately - it seems you have syslog itself set to discard debug messages. You can try turning up $LogToScreen to debug and then check your webserver logs instead of your syslog logs. -kevin This is the entire tail of the messages log [root@OpenNMS etc]# tail /var/log/messages Feb 2 11:56:45 localhost abrtd: Dump directory is a duplicate of /var/spool/abrt/ccpp-2012-02-01-14:08:36-18683 Feb 2 11:56:45 localhost abrtd: Deleting dump directory ccpp-2012-02-02-11:54:56-2567 (dup of ccpp-2012-02-01-14:08:36-18683), sending dbus signal Feb 2 12:00:42 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:05:43 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:10:44 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (helpdesk.lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:14:00 localhost RT: My_LDAP AUTH FAILED: van.howell (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalA uth/LDAP.pm:127) Feb 2 12:14:00 localhost RT: FAILED LOGIN for van.howell from 10.1.5.9 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) Feb 2 12:15:45 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (helpdesk.lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:16:16 localhost RT: My_LDAP AUTH FAILED: van.howell (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalA uth/LDAP.pm:127) Feb 2 12:16:16 localhost RT: FAILED LOGIN for van.howell from 10.1.5.9 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) Thanks for helping with this. Van Howell System Administrator Lubbock Christian University -Original Message- From: rt-users-boun...@lists.bestpractical.com
Re: [rt-users] External Auth using Active Directory 2008
One more thing, It's like it is not sending the password to AD at all. I can type a random password multiple times and is does not lock my account. Van Howell System Administrator Lubbock Christian University -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, February 03, 2012 11:32 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] External Auth using Active Directory 2008 On Thu, Feb 02, 2012 at 06:21:20PM +, Howell, Van wrote: I added Set($LogToSyslog, debug); to my RT_SiteConfig.pm file I don't seem to be getting an more logging. I restarted the httpd service, didn't see any more logging so I restarted the server. Unfortunately - it seems you have syslog itself set to discard debug messages. You can try turning up $LogToScreen to debug and then check your webserver logs instead of your syslog logs. -kevin This is the entire tail of the messages log [root@OpenNMS etc]# tail /var/log/messages Feb 2 11:56:45 localhost abrtd: Dump directory is a duplicate of /var/spool/abrt/ccpp-2012-02-01-14:08:36-18683 Feb 2 11:56:45 localhost abrtd: Deleting dump directory ccpp-2012-02-02-11:54:56-2567 (dup of ccpp-2012-02-01-14:08:36-18683), sending dbus signal Feb 2 12:00:42 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:05:43 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:10:44 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (helpdesk.lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:14:00 localhost RT: My_LDAP AUTH FAILED: van.howell (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalA uth/LDAP.pm:127) Feb 2 12:14:00 localhost RT: FAILED LOGIN for van.howell from 10.1.5.9 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) Feb 2 12:15:45 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (helpdesk.lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:16:16 localhost RT: My_LDAP AUTH FAILED: van.howell (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalA uth/LDAP.pm:127) Feb 2 12:16:16 localhost RT: FAILED LOGIN for van.howell from 10.1.5.9 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) Thanks for helping with this. Van Howell System Administrator Lubbock Christian University -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, February 02, 2012 11:17 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] External Auth using Active Directory 2008 On Thu, Feb 02, 2012 at 04:16:53PM +, Howell, Van wrote: I do not have Debugging turned on. I am going to need some help turning it on since this is new to me. Here are some errors from /var/log/messages... This is a failed attempt... Feb 1 16:02:25 localhost RT: My_LDAP AUTH FAILED mary.servantez (can't bind: LDAP_INVALID_CREDENTIALS 49 ) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Externa lA uth/LDAP.pm:82) Feb 1 16:02:25 localhost RT: FAILED LOGIN for mary.servantez from 10.1.41.95 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) Here is a successful attemt Feb 2 10:14:02 localhost RT: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ): test.account (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Externa lA uth/LDAP.pm:139) Feb 2 10:14:02 localhost RT: Couldn't enable user 28 (/opt/rt4/sbin/../lib/RT/User.pm:1066) Feb 2 10:14:02 localhost RT: User marked as ENABLED ( test.account ) per External Service (, ) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Externa lA uth.pm:274) Feb 2 10:14:02 localhost RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , City: , Country: , EmailAddress: test.acco...@lcu.edu, ExternalAuthId: test.account, Gecos: test.account, Name: test.account, Organization: , RealName: Test Account, State: , WorkPhone: , Zip:
Re: [rt-users] External Auth using Active Directory 2008
Here is the debug log for a successful attempt [Fri Feb 3 18:20:32 2012] [warning]: Couldn't enable user 28 (/opt/rt4/sbin/../lib/RT/User.pm:1066) [Fri Feb 3 18:20:32 2012] [info]: User marked as ENABLED ( test.account ) per External Service (, ) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:274) [Fri Feb 3 18:20:32 2012] [debug]: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::Authen::ExternalAuth /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm 553 with: Name: test.account (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450) [Fri Feb 3 18:20:32 2012] [debug]: Attempting to get user info using this external service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458) [Fri Feb 3 18:20:32 2012] [debug]: Attempting to use this canonicalization key: Name (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Fri Feb 3 18:20:32 2012] [debug]: LDAP Search === Base: DC=xx,DC=xxx,DC=edu == Filter: (((ObjectCategory=User)(ObjectClass=Person))(sAMAccountName=test.account)) == Attrs: l,cn,st,mail,sAMAccountName,co,streetAddress,postalCode,telephoneNumber,sAMAccountName,physicalDeliveryOfficeName,sAMAccountName (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) [Fri Feb 3 18:20:32 2012] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , City: , Country: , EmailAddress: test.acco...@lcu.edu, ExternalAuthId: test.account, Gecos: test.account, Name: test.account, Organization: , RealName: Test Account, State: , WorkPhone: , Zip: (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) [Fri Feb 3 18:20:32 2012] [debug]: UPDATED user ( test.account ) from External Service (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:307) [Fri Feb 3 18:20:32 2012] [info]: Successful login for test.account from 10.1.5.9 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:219) [Fri Feb 3 18:20:32 2012] [debug]: Autohandler called ExternalAuth. Response: (1, Successful login) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAuth:11) Van Howell System Administrator Lubbock Christian University -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, February 03, 2012 11:32 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] External Auth using Active Directory 2008 On Thu, Feb 02, 2012 at 06:21:20PM +, Howell, Van wrote: I added Set($LogToSyslog, debug); to my RT_SiteConfig.pm file I don't seem to be getting an more logging. I restarted the httpd service, didn't see any more logging so I restarted the server. Unfortunately - it seems you have syslog itself set to discard debug messages. You can try turning up $LogToScreen to debug and then check your webserver logs instead of your syslog logs. -kevin This is the entire tail of the messages log [root@OpenNMS etc]# tail /var/log/messages Feb 2 11:56:45 localhost abrtd: Dump directory is a duplicate of /var/spool/abrt/ccpp-2012-02-01-14:08:36-18683 Feb 2 11:56:45 localhost abrtd: Deleting dump directory ccpp-2012-02-02-11:54:56-2567 (dup of ccpp-2012-02-01-14:08:36-18683), sending dbus signal Feb 2 12:00:42 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:05:43 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:10:44 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (helpdesk.lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:14:00 localhost RT: My_LDAP AUTH FAILED: van.howell (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalA uth/LDAP.pm:127) Feb 2 12:14:00 localhost RT: FAILED LOGIN for van.howell from 10.1.5.9 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) Feb 2 12:15:45 localhost RT: The actual HTTP_HOST (192.168.1.200) does NOT match the configured WebDomain (helpdesk.lcu.edu). Perhaps you should Set($WebDomain, '192.168.1.200'); in RT_SiteConfig.pm, otherwise your internal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087) Feb 2 12:16:16 localhost RT: My_LDAP
Re: [rt-users] RT-to-RT communication
Kevin Falcone pisze, W dniu 2012-02-03 18:42: Precedence: bulk This one ^ is going to cause the CheckForAutoGenerated method to return true, which will cause those headers you saw and turn off outgoing mail back to the auto generated user. I'm not sure if there is a config you could use to turn this off unfortunately, since RT is trying to avoid having a mail loop. maybe I can add a custom scrip which will unsquelch this email address? the only question is if it will be fired before autoreply is being sent... Do further correspondences on your local ticket sent to the external RT? yes. -- Alek RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Filter by requestor email domain
Yep changed the comparison from equality (eq) to match reg-exp (=~) and
was a bit more careful with my expression...
'.*?\@example\.com',
The ? makes the * 'non-greedy' and the back-slashes make the dots literal.
thanks Bart,
ram
On Fri, Feb 3, 2012 at 1:45 AM, Bart b...@pleh.info wrote:
I think your exception list is ok, but this line basically tells the if
statement that the content needs to exactly match your list:
return if grep { $ticketRequestor eq lc($_) } @exceptionList;
Instead of eq you could try using =~ instead, below a little info:
http://www.troubleshooters.com/codecorn/littperl/perlreg.htm#SymbolExplanations
You might also need to edit the exception list with /@example.com/, or
something like that.
Maybe someone with a little more programming skills can reply on this ^_^
I'm not sure if the above would work.
-- Bart
Op 2 februari 2012 21:56 schreef Ram Moskovitz ram0...@gmail.com het
volgende:
Thanks Bart,
That looks good. I'm having an issue with it though - I need to match
against a regexp for the exception list.. I added an entry like '*@
example.com' to @exceptionlist and rt is still sending out create
confirmations. What am I missing?
thanks!
On Mon, Jan 30, 2012 at 2:41 AM, Bart b...@pleh.info wrote:
Hi,
We had a similar requirement for a bunch of e-mail addresses.
This can be achieved by editing the autoreply scrip to look something
like this:
- Condition: User Defined
- Action: Auto Reply To Requestors
- Template: Your AutoReply template
- Stage: TransactionCreate
- Custom Condition:
my @exceptionList = ('na...@example.com',
'na...@example.com',
'na...@example.com');
my $transactionType = $self-TransactionObj-Type;
my $ticketRequestor = lc($self-TicketObj-RequestorAddresses);
my $trans = $self-TransactionObj;
if ($transactionType eq 'Create') {
return if grep { $ticketRequestor eq lc($_) } @exceptionList;
my $msgattr = $trans-Message-First;
return 0 unless $msgattr;
return 1 if $msgattr-GetHeader('Received');
}
return 0;
In addition the above only sends an autoreply when someone sends an
e-mail, in our case we don't like the autoreply mails when we manually
create a ticket (e.g. via quick create).
Hope this helps.
-- Bart
Op 25 januari 2012 21:02 schreef Ram Moskovitz ram0...@gmail.com het
volgende:
Hey there,
I'm looking to not auto-reply on create to inbound emails from a
certain domain ( anyth...@example.com and even anyth...@sd.example.com).
I suppose the right way to go about this is via user defined condition in
the global scrip for autoreply on create. I have steps 1 and 3.. what's
step 2?
1 return 0 unless $self-TransactionObj-Type eq Create;
2 return 0 if #self-TicketObj-
3 return 1
thanks
ram
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Re: [rt-users] [rt 4.0.4] Unable to change status from New - Open
You really want all local configs in RT_SiteConfig.pm, not RT_Config.pm. Next time you upgrade, any changes to RT_Config.pm will be blown away. Why doesn't Best Practical just do away this idea? 1. make install put new RT_Config.pm in place make a new 'RT_SiteConfig' help document from it (yes, Site) if there is an RT_SiteConfig.pm in place leave it alone else cp RT_Config.pm RT_SiteConfig.pm 2. Never mention RT_Config.pm anywhere. Mention the help document you made from it. [ Yes, I use RT_SiteConfig.pm, the gigantic WARNING ] [ block in RT_Config.pm was obvious to me ] RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] rt-crontool question
I have 3 things we did from cron we updated to 4.0.2 from 3.6 and they don’t work now. Can someone advise what I have to change ## At 3 am everyday send a notification to the requestors of tickets in custpndng untouched for 3 days 30 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg custpndng --condition RT::Condition::UntouchedInHours --condition-arg 72 --action RT::Action::NotifyFromRTSystem --action-arg Requestor --template-id 20 --verbose /var/log/cpend7daynotifyrequestor.out # ## At 3 am everyday resolve tickets in custpndng untouched for 17 days 0 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg custpndng --condition RT::Condition::UntouchedInHours --condition-arg 168 --action RT::Action::SetStatus --action-arg resolved --verbose /var/log/cpend14dayresolve.out # ## At 3 am everyday send a notification to the owners of open tickets untouched in 1 days 45 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg open --condition RT::Condition::UntouchedInHours --condition-arg 24 --action RT::Action::NotifyFromRTSystem --action-arg Owner --template-id 21 --verbose /var/log/open3daynotifyowner.out I get an error when they run [crit]: Failed to load module RT::Search::TicketsWithStatus. () at /opt/rt4/bin/rt-crontool line 307. (/opt/rt4/bin/../lib/RT.pm:340) Failed to load module RT::Search::TicketsWithStatus. () at /opt/rt4/bin/rt-crontool line 307. Thanks Mark RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] External Auth using Active Directory 2008
On Fri, Feb 3, 2012 at 10:55 AM, james machado hvgeekwt...@gmail.com wrote: I would use ldapsearch on that machine to make sure you can bind to the AD server using the login credentials in your Site_Config. Make sure you are using the proper certificates to connect via the TLS you have configured. I've noticed that being one of the biggest problems with ldap and Windows 2008 and 2008 R2 AD servers. james RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] [rt 4.0.4] Unable to change status from New - Open
On Fri, Feb 03, 2012 at 01:34:52PM -0500, Jeff Blaine wrote: You really want all local configs in RT_SiteConfig.pm, not RT_Config.pm. Next time you upgrade, any changes to RT_Config.pm will be blown away. Why doesn't Best Practical just do away this idea? 1. make install put new RT_Config.pm in place make a new 'RT_SiteConfig' help document from it (yes, Site) if there is an RT_SiteConfig.pm in place leave it alone else cp RT_Config.pm RT_SiteConfig.pm 2. Never mention RT_Config.pm anywhere. Mention the help document you made from it. Because having an RT_SiteConfig.pm that is the same as RT_Config.pm means that RT can never tell you if you overrode the setting. Go look at the System Configuration page, note that for each setting it says core vs site. That's a tremendously useful piece of information. Also keep in mind that RT can read from 3, 4 or even 5 local config files so you can keep your setting distinct. Having a sparse RT_SiteConfig.pm also makes it trivial as a sysadmin to tell what you've changed locally, especially when looking back through your source control. The solution here is not more separation of the config files, but moving more configuration into the database which is something that is being worked on. -kevin pgpnn44sboMxL.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] rt-crontool question
On Fri, Feb 03, 2012 at 01:39:15PM -0500, Mark Fuller wrote: I have 3 things we did from cron we updated to 4.0.2 from 3.6 and they don*t work now. Can someone advise what I have to change ## At 3 am everyday send a notification to the requestors of tickets in custpndng untouched for 3 days 30 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg RT::Search::TicketsWithStatus isn't an RT built-in. You'll either need to port this customization from your 3.6 install or replace it with RT::Search::FromSQL and an arg of something like Status = 'custpndng' -kevin custpndng --condition RT::Condition::UntouchedInHours --condition-arg 72 --action RT::Action::NotifyFromRTSystem --action-arg Requestor --template-id 20 --verbose /var/log/cpend7daynotifyrequestor.out # ## At 3 am everyday resolve tickets in custpndng untouched for 17 days 0 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg custpndng --condition RT::Condition::UntouchedInHours --condition-arg 168 --action RT::Action::SetStatus --action-arg resolved --verbose /var/log/cpend14dayresolve.out # ## At 3 am everyday send a notification to the owners of open tickets untouched in 1 days 45 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg open --condition RT::Condition::UntouchedInHours --condition-arg 24 --action RT::Action::NotifyFromRTSystem --action-arg Owner --template-id 21 --verbose /var/log/open3daynotifyowner.out I get an error when they run [crit]: Failed to load module RT::Search::TicketsWithStatus. () at /opt/rt4/bin/rt-crontool line 307. (/opt/rt4/bin/../lib/RT.pm:340) Failed to load module RT::Search::TicketsWithStatus. () at /opt/rt4/bin/rt-crontool line 307. pgpgUvQTGZPk5.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] External Auth using Active Directory 2008
On Fri, Feb 03, 2012 at 06:08:46PM +, Howell, Van wrote: Here is the Apache Log from my last login attempt [Fri Feb 3 18:02:40 2012] [debug]: Found LDAP DN: CN=Howell\, Van,OU=Staff,OU=LCU,DC=xx,DC=xxx,DC=edu (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:75) There was a bug reported about commas in DNs causing problems, I wonder if you're running afoul of that (note that your testuser has a different CN). You can try with 0.09_02 which my colleague released last week and is available on CPAN. It contains a bugfix for this. -kevin [Fri Feb 3 18:02:40 2012] [debug]: LDAP Search === Base: DC=xx,DC=xxx,DC=edu == Filter: (member=CN=Howell, Van,OU=Staff,OU=LCU,DC=xx,DC=xxx,DC=edu) == Attrs: dn (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:100) [Fri Feb 3 18:02:40 2012] [info]: My_LDAP AUTH FAILED: van.howell (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:127) [Fri Feb 3 18:02:40 2012] [debug]: LDAP password validation result: 0 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:334) [Fri Feb 3 18:02:40 2012] [debug]: Password Validation Check Result: 0 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:159) [Fri Feb 3 18:02:40 2012] [debug]: Autohandler called ExternalAuth. Response: (0, Password Invalid) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAuth:11) [Fri Feb 3 18:02:40 2012] [error]: FAILED LOGIN for van.howell from 10.1.5.9 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) pgpmJY5CvCaXh.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] [rt 4.0.4] Unable to change status from New - Open
Because having an RT_SiteConfig.pm that is the same as RT_Config.pm means that RT can never tell you if you overrode the setting. Sure it can. In those rare needs, the code can just compare the value in RT_Config.pm to the one in RT_SiteConfig.pm. If they're the same, it was not overridden. Also keep in mind that RT can read from 3, 4 or even 5 local config files so you can keep your setting distinct. Having a sparse RT_SiteConfig.pm also makes it trivial as a sysadmin to tell what you've changed locally, especially when looking back through your source control. Isn't that what revision diffs are for? But okay. Just had to throw the idea out there. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] RT stripping FROM on internal emails
Curiously, when an unprivileged RT users is sent a comment and they reply (internal users only...same domain as RT), the FROM is stripped and the comment in not entered into RT. This used to work about 6 months ago. What did we change? That is an long list. Here is the error message: == (/var/log/messages) Feb 2 15:01:38 rt3 RT: Permission Denied (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) Feb 2 15:01:38 rt3 RT: Could not record email: Message not recorded: Permission Denied (/opt/rt-3.8.8/share/html/REST/1.0/NoAuth/mail-gateway:75) = Any place we could start looking would be helpful. Thanks, Mich RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] [rt 4.0.4] Unable to change status from New - Open
On Fri, Feb 03, 2012 at 02:21:22PM -0500, Jeff Blaine wrote: Because having an RT_SiteConfig.pm that is the same as RT_Config.pm means that RT can never tell you if you overrode the setting. Sure it can. In those rare needs, the code can just compare the value in RT_Config.pm to the one in RT_SiteConfig.pm. If they're the same, it was not overridden. That's not how RT's Config system works. If you'd be interested in providing a patch to support this, lib/RT/Config.pm is the right place to start. Also keep in mind that RT can read from 3, 4 or even 5 local config files so you can keep your setting distinct. Having a sparse RT_SiteConfig.pm also makes it trivial as a sysadmin to tell what you've changed locally, especially when looking back through your source control. Isn't that what revision diffs are for? But okay. Just had to throw the idea out there. You have revision diffs, I do too, that's an unusual situation. Also, when you're handed an 8 year old RT install, it's easier to tell what the maintainer who left 5 years ago did. Again, the solution is probably to push more things into the DB where we can have better control. -kevin pgp7olBItoDSJ.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] 4.0.2 upgrade to 4.0.5
I have an RT 4.0.2 box that I'd like to update to the newest version(4.0.5). Are there any database changes, or anything that I should watch out for while upgrading? Is there a walk through available for an upgrade like this? Thanks in advance. -- Scott Benson System Administrator | A1 Networks Voice: 707-703-1043 For support issues please email supp...@a-1networks.com or call 707-703-1050 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] RT stripping FROM on internal emails
On Fri, Feb 03, 2012 at 10:00:19AM -1000, Michele Hershey, CTR wrote: Curiously, when an unprivileged RT users is sent a comment and they reply (internal users only...same domain as RT), the FROM is stripped and the comment in not entered into RT. This used to work about 6 months ago. What did we change? That is an long list. Here is the error message: == (/var/log/messages) Feb 2 15:01:38 rt3 RT: Permission Denied (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) Feb 2 15:01:38 rt3 RT: Could not record email: Message not recorded: Permission Denied (/opt/rt-3.8.8/share/html/REST/1.0/NoAuth/mail-gateway:75) = Any place we could start looking would be helpful. You can turn your logs up to debug and have them try again. You probably removed Comment rights from Unprivileged users and left them Reply rights, although I am confused by what is being stripped. -kevin pgpbOjjNNPCdy.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] rt-crontool question
That worked for the most part but now it has an issue sending out the email using SendEmailFromRTSystem it breaks on my $creator = $self-TransactionObj-CreatorObj-EmailAddress(); I have tried several other actions and they all do the same thing Any suggestions Mark -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, February 03, 2012 2:01 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] rt-crontool question On Fri, Feb 03, 2012 at 01:39:15PM -0500, Mark Fuller wrote: I have 3 things we did from cron we updated to 4.0.2 from 3.6 and they don*t work now. Can someone advise what I have to change ## At 3 am everyday send a notification to the requestors of tickets in custpndng untouched for 3 days 30 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg RT::Search::TicketsWithStatus isn't an RT built-in. You'll either need to port this customization from your 3.6 install or replace it with RT::Search::FromSQL and an arg of something like Status = 'custpndng' -kevin custpndng --condition RT::Condition::UntouchedInHours --condition-arg 72 --action RT::Action::NotifyFromRTSystem --action-arg Requestor --template-id 20 --verbose /var/log/cpend7daynotifyrequestor.out # ## At 3 am everyday resolve tickets in custpndng untouched for 17 days 0 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg custpndng --condition RT::Condition::UntouchedInHours --condition-arg 168 --action RT::Action::SetStatus --action-arg resolved --verbose /var/log/cpend14dayresolve.out # ## At 3 am everyday send a notification to the owners of open tickets untouched in 1 days 45 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg open --condition RT::Condition::UntouchedInHours --condition-arg 24 --action RT::Action::NotifyFromRTSystem --action-arg Owner --template-id 21 --verbose /var/log/open3daynotifyowner.out I get an error when they run [crit]: Failed to load module RT::Search::TicketsWithStatus. () at /opt/rt4/bin/rt-crontool line 307. (/opt/rt4/bin/../lib/RT.pm:340) Failed to load module RT::Search::TicketsWithStatus. () at /opt/rt4/bin/rt-crontool line 307. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] External Auth using Active Directory 2008
I ran the install again, The version it put on is 0.09 FALCONE/RT-Authen-ExternalAuth-0.09.tar.gz Not the new version. I still have the same problem I shelled into CPAN perl -MCPAN -e shell then I ran install RT::Authen::ExternalAuth Is there a different way? Sorry for the dumb questions, but I'm new to this. Van From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] on behalf of Kevin Falcone [falc...@bestpractical.com] Sent: Friday, February 03, 2012 1:05 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] External Auth using Active Directory 2008 On Fri, Feb 03, 2012 at 06:08:46PM +, Howell, Van wrote: Here is the Apache Log from my last login attempt [Fri Feb 3 18:02:40 2012] [debug]: Found LDAP DN: CN=Howell\, Van,OU=Staff,OU=LCU,DC=xx,DC=xxx,DC=edu (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:75) There was a bug reported about commas in DNs causing problems, I wonder if you're running afoul of that (note that your testuser has a different CN). You can try with 0.09_02 which my colleague released last week and is available on CPAN. It contains a bugfix for this. -kevin [Fri Feb 3 18:02:40 2012] [debug]: LDAP Search === Base: DC=xx,DC=xxx,DC=edu == Filter: (member=CN=Howell, Van,OU=Staff,OU=LCU,DC=xx,DC=xxx,DC=edu) == Attrs: dn (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:100) [Fri Feb 3 18:02:40 2012] [info]: My_LDAP AUTH FAILED: van.howell (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:127) [Fri Feb 3 18:02:40 2012] [debug]: LDAP password validation result: 0 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:334) [Fri Feb 3 18:02:40 2012] [debug]: Password Validation Check Result: 0 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:159) [Fri Feb 3 18:02:40 2012] [debug]: Autohandler called ExternalAuth. Response: (0, Password Invalid) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAuth:11) [Fri Feb 3 18:02:40 2012] [error]: FAILED LOGIN for van.howell from 10.1.5.9 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] rt-crontool question
On Fri, Feb 03, 2012 at 06:12:57PM -0500, Mark Fuller wrote: That worked for the most part but now it has an issue sending out the email using SendEmailFromRTSystem it breaks on my $creator = $self-TransactionObj-CreatorObj-EmailAddress(); I have tried several other actions and they all do the same thing I forgot to mention that SendEmailFromRTSysten is *also* a custom action you'll need to forward port. You might get away with the Notify action, you'll definitely need to provide the --transaction command line argument, which you can read more about in the initial --help. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, February 03, 2012 2:01 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] rt-crontool question On Fri, Feb 03, 2012 at 01:39:15PM -0500, Mark Fuller wrote: I have 3 things we did from cron we updated to 4.0.2 from 3.6 and they don*t work now. Can someone advise what I have to change ## At 3 am everyday send a notification to the requestors of tickets in custpndng untouched for 3 days 30 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg RT::Search::TicketsWithStatus isn't an RT built-in. You'll either need to port this customization from your 3.6 install or replace it with RT::Search::FromSQL and an arg of something like Status = 'custpndng' -kevin custpndng --condition RT::Condition::UntouchedInHours --condition-arg 72 --action RT::Action::NotifyFromRTSystem --action-arg Requestor --template-id 20 --verbose /var/log/cpend7daynotifyrequestor.out # ## At 3 am everyday resolve tickets in custpndng untouched for 17 days 0 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg custpndng --condition RT::Condition::UntouchedInHours --condition-arg 168 --action RT::Action::SetStatus --action-arg resolved --verbose /var/log/cpend14dayresolve.out # ## At 3 am everyday send a notification to the owners of open tickets untouched in 1 days 45 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg open --condition RT::Condition::UntouchedInHours --condition-arg 24 --action RT::Action::NotifyFromRTSystem --action-arg Owner --template-id 21 --verbose /var/log/open3daynotifyowner.out I get an error when they run [crit]: Failed to load module RT::Search::TicketsWithStatus. () at /opt/rt4/bin/rt-crontool line 307. (/opt/rt4/bin/../lib/RT.pm:340) Failed to load module RT::Search::TicketsWithStatus. () at /opt/rt4/bin/rt-crontool line 307. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 pgp8RCKRyZI1x.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] 4.0.2 upgrade to 4.0.5
On Fri, Feb 03, 2012 at 02:25:15PM -0800, Scott Benson wrote: I have an RT 4.0.2 box that I'd like to update to the newest version(4.0.5). Are there any database changes, or anything that I should watch out for while upgrading? Is there a walk through available for an upgrade like this? Thanks in advance. There are database upgrades, as the README specifies, you can run make upgrade-database and it'll prompt you for your version. All of the documentation you need is in the README and the docs/UPGRADING-4.0 file. -kevin pgpbPyL9pz3Rh.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] 4.0.2 upgrade to 4.0.5
On Fri, Feb 03, 2012 at 04:06:29PM -0800, Scott Benson wrote: On 2/3/12 3:52 PM, Kevin Falcone wrote: There are database upgrades, as the README specifies, you can run make upgrade-database and it'll prompt you for your version. All of the documentation you need is in the README and the docs/UPGRADING-4.0 file. well, after attempting to update, we're getting this * Config file /opt/rt4/etc/RT_SiteConfig.pm is locked The file isn't opened by anything, it's not listed in lsof, no .swp file or anything. Thanks in advance. This implies that your RT has gone into Install mode. Have you looked in the RT logs? Most of the time, this is because your database server is unreachable. -kevin pgpBddfKUsKPh.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
