Re: [SlimDevices: Touch] No track name, no album art
Hey all I just wanted to drop you all a line. I have never had these problems before but I understand what is happening. You may not realize that one of your programs is running a backup because many of them are automatic. Example would be antivirus software, everytime your computer is scanned or a file is blocked your antivirus will create a backup for future reference. You can also check to see if your pop up blocker is causing this problem. Though the cover art is not an actual pop up ad, it is a seperate file from the song itself so it may be seen as a pop up. -- phildeeze I consider myself a Wi-Fi radio addict! I can't even remember how I listened to the radio before I owned my 'Squeezebox Touch' (http://www.squeezeboxtouchreview.net). phildeeze's Profile: http://forums.slimdevices.com/member.php?userid=44132 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
JohnSwenson;615331 Wrote: Hi Dave, what model number is that switch? I know its not hooked up right now, but not being able to connect to the router's DHCP server through the switch is very unusual. Its much more likely if its actually a router. John S. Hi John, You may not recall but we have exchanged posts before just pre-launch of the Touch - nice to 'talk again :-) . I'm afraid I have another numptie confession to make :-( - contrary to what I said previously I now find that the main Cat5e cable into the switch was damaged - difficult to see but definitely there - and it appeared that sometimes it made the right connections and sometimes it didn't, and the rest was coincidence. Having cut out the damaged area and wired it into a RJ45 wall socket the switch now appears to be functioning OK - so far :-). Whilst I 'have your ear' so to speak I would be grateful for any response you may feel able to make to my post no. 46 on this thread: - http://forums.slimdevices.com/showthread.php?p=615442#post615442 I know you know your way around the Touch better than most so have you any idea why my track and cover art is lost from the screen after playing a few tracks? Thanks for any help. Dave. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
DaveKen;615303 Wrote: I'm not sure that you're reading it right either :-) . What I am suggesting is that the failure/reluctance of the Touch to make an ethernet connection seems (to me) to be due to an incompatibility between switch and Touch. I am a complete novice in these matters so it may not make sense to more knowledgeable folk. FWIW, an update on my earlier post: - the SQ from Touch now it has an ethernet connection is very good, with no dropouts so far BUT the Touch has reverted to not displaying any 'Now Playing' info, just as before, so not all my problems are over yet. Suggestions, as long as they are polite, are cordially invited. Cheers, Dave. Gotcha, so this is a thread hijack ;) -- ejp ejp's Profile: http://forums.slimdevices.com/member.php?userid=44297 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
garym;615030 Wrote: You don't need a long cable. Just physically move the touch next to the router. For this test it doesnt need to be connected to audio out. You just want to see that it can connect via Ethernet and you can see what's playing on the screen. Your idea of bypassing the switch can't hurt either. Hi Gary, This afternoon I took your advice above and placed the Touch at the side of the Modem/Router, plugged in the ethernet cable directly between the two and plugged in the PSU. Ethernet connection was almost instantaneous - result!! From this I conclude that the switch may be the problem so tomorrow I plan to take a long cable directly from Router to Touch situated at the side of my PC. I'll keep you posted. Thanks again, Dave. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
Hi Gary and Toby, You will no doubt be pleased to hear that my problems seems to be fixed. I've yet to have a long listening session to confirm that EVERYTHING is performing as it should but a direct ethernet connection between Modem/Router and Touch, (bypassing Switch) seems to have resolved the ethernet connection problem. Once this was done, connection was almost instantaneous. The problem seems (to me) to be one of incompatibility between Tenda switch and the Touch - all other items plugged in to the switch seem to work as they should, irrespective of which port or ethernet cable the Touch used, but the Touch refused to to work via ethernet irrespective of which port or cable was used. I'll give it a good listening session over the weekend and let you know how it goes. Meanwhile thanks to both for your interest and tolerance. Cheers, Dave. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
DaveKen;615277 Wrote: Hi Gary and Toby, You will no doubt be pleased to hear that my problems seems to be fixed. I've yet to have a long listening session to confirm that EVERYTHING is performing as it should but a direct ethernet connection between Modem/Router and Touch, (bypassing Switch) seems to have resolved the ethernet connection problem. Once this was done, connection was almost instantaneous. The problem seems (to me) to be one of incompatibility between Tenda switch and the Touch - all other items plugged in to the switch seem to work as they should, irrespective of which port or ethernet cable the Touch used, but the Touch refused to to work via ethernet irrespective of which port or cable was used. I'll give it a good listening session over the weekend and let you know how it goes. Meanwhile thanks to both for your interest and tolerance. Cheers, Dave. I'm not sure if I'm reading this right, but your loss of artwork and text is due to an incompatibility between a switch and the device? -- ejp ejp's Profile: http://forums.slimdevices.com/member.php?userid=44297 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
ejp;615284 Wrote: I'm not sure if I'm reading this right, but your loss of artwork and text is due to an incompatibility between a switch and the device? I'm not sure that you're reading it right either :-) . What I am suggesting is that the failure/reluctance of the Touch to make an ethernet connection seems (to me) to be due to an incompatibility between switch and Touch. I am a complete novice in these matters so it may not make sense to more knowledgeable folk. FWIW, an update on my earlier post: - the SQ from Touch now it has an ethernet connection is very good, with no dropouts so far BUT the Touch has reverted to not displaying any 'Now Playing' info, just as before, so not all my problems are over yet. Suggestions, as long as they are polite, are cordially invited. Cheers, Dave. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
Hi Dave, what model number is that switch? I know its not hooked up right now, but not being able to connect to the router's DHCP server through the switch is very unusual. Its much more likely if its actually a router. John S. -- JohnSwenson JohnSwenson's Profile: http://forums.slimdevices.com/member.php?userid=5974 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
I love the SQ from my Touch BUT ...mine is very flakey, and I'm a clueless numptie which doesn't help. I have it connected ONLY to PSU (supplied), ethernet cable to switch to PC and digital co-ax to DAC. I've rebooted PC and/or factory reset the Touch endlessly and it refuses to make an ethernet connection. It will make a wireless connection to my network but suffers repeated dropouts, both when listening to my music library and internet radio. On both these options it starts off dispaying track information and cover art but after a few track it stops doing that. I have no problems with normal surfing the web FWIW. In the 'screen', now playing', 'scrolling' option screen ALL the options are lit and nothing I can do changes that. I'm currently listening to Radio Paradise and the SQ I'm getting is brilliant but those dropouts are a PIA, to put it mildly. In 10 days time I should have fibre optic BBand available which the provider estimates will give me a dowload speed of 34.4 MBps instead of the current norm of 13 to 14 MBps - is this likely to give me less dropouts on wireless connections? Dave. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
DaveKen;614874 Wrote: I love the SQ from my Touch BUT ...mine is very flakey, and I'm a clueless numptie which doesn't help. I have it connected ONLY to PSU (supplied), ethernet cable to switch to PC and digital co-ax to DAC. I've rebooted PC and/or factory reset the Touch endlessly and it refuses to make an ethernet connection. It will make a wireless connection to my network but suffers repeated dropouts, both when listening to my music library and internet radio. On both these options it starts off dispaying track information and cover art but after a few track it stops doing that. I have no problems with normal surfing the web FWIW. In the 'screen', now playing', 'scrolling' option screen ALL the options are lit and nothing I can do changes that. I'm currently listening to Radio Paradise and the SQ I'm getting is brilliant but those dropouts are a PIA, to put it mildly. In 10 days time I should have fibre optic BBand available which the provider estimates will give me a dowload speed of 34.4 MBps instead of the current norm of 13 to 14 MBps - is this likely to give me less dropouts on wireless connections? Dave. the fibreoptic won't change the WIFI issue. I think the key issue you need to fix now is getting the touch setup to run via ethernet. Your dropouts are likely due to either poor WIFI strength (what does the touch report?) or interference from other nearby wifi networks or something else. But again, you CAN connect it via ethernet to solve all those issues so you need to get that figured out. Have you tried a different plug on the switch. Have you tried a different ethernet cable. Maybe something simple like a bad cable or bad jack on switch is causing your problem with not connecting via ethernet. But again, somehow, that's the issue that I'd advise you to work on until resolved. -- garym garym's Profile: http://forums.slimdevices.com/member.php?userid=17325 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
Hi Guys, particularly garym and toby10, I've swapped the ethernet cable and the socket on the ethernet switch, none of which has made the slightest difference. I can connect wirelessly, with dropouts, without any trouble but it refuses to make an ethernet connection, giving the error message, Cannot find DCHP address for this network. I can confirm that the label on the back of the switch clearly identifies it as a switch and only a switch - no mention of hub - it is a Tenda 5 port switch if that is relevant. (1 in and 4 out) Coincidentally, or maybe not, ALL the options in the 'Playing Now' scrolling screen continue to be ALL lit and all track and cover art information disappears after a few track have been played. Just to see if it is any different I have tonight chosen the Spectrum Analyser option - this, along with the track information is currently being displayed but I've only played 4 or 5 tracks so far. Yours in exasperation and frustration, Dave. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
toby10;614914 Wrote: To change Touch from using WiFi to ethernet: Touch Settings Advanced Networking Choose Network Connect to Ethernet Network I assume all of your network devices all connect through a single router? Your wired switch is in addition to your router? You are certain your wired switch is not a HUB? If it has a port marked input or line in it may be a HUB. Your all wired network is: Touch Switch Router? Then computer is wired *only* (no WiFi) to the same router? YES to all the above. Dave. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
DaveKen;614973 Wrote: Hi Guys, particularly garym and toby10, I've swapped the ethernet cable and the socket on the ethernet switch, none of which has made the slightest difference. I can connect wirelessly, with dropouts, without any trouble but it refuses to make an ethernet connection, giving the error message, Cannot find DCHP address for this network. I can confirm that the label on the back of the switch clearly identifies it as a switch and only a switch - no mention of hub - it is a Tenda 5 port switch if that is relevant. (1 in and 4 out) Coincidentally, or maybe not, ALL the options in the 'Playing Now' scrolling screen continue to be ALL lit and all track and cover art information disappears after a few track have been played. Just to see if it is any different I have tonight chosen the Spectrum Analyser option - this, along with the track information is currently being displayed but I've only played 4 or 5 tracks so far. Yours in exasperation and frustration, Dave. the fact that it is 1 in and 4 out makes me nervous. most switches are just 4 or 5 with no distinction between in and out. But even assuming it is a switch, try this experiment. Move the Touch next to your router (temporarily). Plug it in to the router via ethernet and then go through the commands toby10 recommended to switch to ethernet: Touch Settings Advanced Networking Choose Network Connect to Ethernet Network Does it get an address and connect in these circumstances. If it does then that means something is odd about your switch or hub or whatever it is. Please try this and report back on what happens. p.s. The fact that all the now playing screen options are lit is no issue whatsoever. This just means that you can cycle through these options by tapping on the screen. (tap and you get art and info, tap again you get just art, tap again you get VU meter, etc.). This is NOT related to your issue (which I think is just poor WIFI connection). This is why getting this ethernet connection issue solved is primary. -- garym garym's Profile: http://forums.slimdevices.com/member.php?userid=17325 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
garym;614996 Wrote: the fact that it is 1 in and 4 out makes me nervous. most switches are just 4 or 5 with no distinction between in and out. But even assuming it is a switch, try this experiment. Move the Touch next to your router (temporarily). Plug it in to the router via ethernet and then go through the commands toby10 recommended to switch to ethernet: Touch Settings Advanced Networking Choose Network Connect to Ethernet Network Does it get an address and connect in these circumstances. If it does then that means something is odd about your switch or hub or whatever it is. Please try this and report back on what happens. p.s. The fact that all the now playing screen options are lit is no issue whatsoever. This just means that you can cycle through these options by tapping on the screen. (tap and you get art and info, tap again you get just art, tap again you get VU meter, etc.). This is NOT related to your issue (which I think is just poor WIFI connection). This is why getting this ethernet connection issue solved is primary. Hi Gary, I will do as you suggest but it may take a while because my router is in one room and my switch and PC and Touch are in another so I need to obtain a long-ish ethernet cable. ATM I have wired 4 rooms in my house with Cat5e cable from the router so I need a switch to give me ethernet connections to my stuff in the listening/viewing room. And 'Yes' it is a 5 port switch - the '1 in 4 out' comment was mine, thinking it would help to explain what it does - none of the ports is marked either 'In' or 'Out'. And I am aware that tapping on the choices in the 'Playing Now' screen enables me to select or deselect each choice but no matter which choice I go for, when I navigate back to the same screen ALL the choices are 'lit'. It may not be associated to the ethernet connection problem but surely it is not as it should be? Me being a know nothing numptie I have no idea whether the two things are related so I just thought I'd throw it in to complete the picture. Thanks again for your interest and help, Dave. Edit/PS. I've just had a further thought: things have moved on since I wired up 4 rooms with Cat5e cable and one of them is no longer needed so I could re-route that cable directly to the Touch. This would give it a direct route back to the router which might help and shouldn't do any harm. Dave. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
You don't need a long cable. Just physically move the touch next to the router. For this test it doesnt need to be connected to audio out. You just want to see that it can connect via Ethernet and you can see what's playing on the screen. Your idea of bypassing the switch can't hurt either. -- garym garym's Profile: http://forums.slimdevices.com/member.php?userid=17325 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
ejp;614588 Wrote: What's also strange is that if I go to the playlist, it's stuck displaying the last 10 songs in the playlist before the player stopped displaying the track info. (Rather than what is playing right now). Yep, mine does the same. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
ejp;613450 Wrote: Interesting. I can try moving my software to another computer, but I'm not running any backup software. I'll also try to bounce the service the next time it happens and post back here. If it's a server-side issue, I wonder if I'll see the same problem when I sync my Boom up? In any case, I'm switching from a Windows desktop to a Linux desktop. We'll see if it's client-side or server-side then. Thanks! Ethan I don't think that the issue is server-side. When I synchronize my Squeezebox Boom, that displays track info when the Touch stops. Restarting the server helps, but I believe that it's only because the device has to reconnect. Has anyone else experienced this issue? -- ejp ejp's Profile: http://forums.slimdevices.com/member.php?userid=44297 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
FWIW I'm getting exactly the same problem as the OP - I have no automatic backup software running either. To be strictly accurate, the first time I had a listening session after a complete (PC and Touch) reboot the screen gave full track and cover art info but stopped at some point during that session. Now when I switch it on it goes immediately into 'no info' mode. Another thing I've noticed is that, when I go into Settings, Screen, Now Playing,Now Playing Views, ALL the available options are 'lit' and nothing I can do will change that - does anyone else get the same problem? Thanks for any help. Dave. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
What's also strange is that if I go to the playlist, it's stuck displaying the last 10 songs in the playlist before the player stopped displaying the track info. (Rather than what is playing right now). -- ejp ejp's Profile: http://forums.slimdevices.com/member.php?userid=44297 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
I posted these problems a few months ago. I have this problem with mine and believe it is related to my backup software. When that backup software (CrashPlan) scans my PC to see if something needs backing up, my Touch keeps playing but looses the display data. I ussually get it corre ted by stopping the Touch, then stopping and restarting the server software on my PC. Like you, cometimes I have to restart the Touch by hitting the reset button or just unplugging it. Also, to prevent this from happening, I sometimes will pause (or put to sleep) my backup software for a while before listening to my Touch. -- Blazer Blazer's Profile: http://forums.slimdevices.com/member.php?userid=39545 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] No track name, no album art
Blazer;613338 Wrote: I posted these problems a few months ago. I have this problem with mine and believe it is related to my backup software. When that backup software (CrashPlan) scans my PC to see if something needs backing up, my Touch keeps playing but looses the display data. I ussually get it corre ted by stopping the Touch, then stopping and restarting the server software on my PC. Like you, cometimes I have to restart the Touch by hitting the reset button or just unplugging it. Also, to prevent this from happening, I sometimes will pause (or put to sleep) my backup software for a while before listening to my Touch. Interesting. I can try moving my software to another computer, but I'm not running any backup software. I'll also try to bounce the service the next time it happens and post back here. If it's a server-side issue, I wonder if I'll see the same problem when I sync my Boom up? In any case, I'm switching from a Windows desktop to a Linux desktop. We'll see if it's client-side or server-side then. Thanks! Ethan -- ejp ejp's Profile: http://forums.slimdevices.com/member.php?userid=44297 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
[SlimDevices: Touch] No track name, no album art
I've seen this posted elsewhere a long time ago, but after a search - I can't find it anymore. Sorry if this is redundant. After running on my music - random mix - song mix for 10-20 songs, my Squeezebox Touch stops displaying any info about the track. This includes the album, artist, track, or album art. It does display the song name briefly, when it starts the song - but it doesn't behave like it normally should. If I go back to the playlist, it doesn't show anything that was playing recently. The only way I can get it to work normally is to pull the plug and restart the device. I'm running v7.5.3 r9283 on the device and SqueezeServer v7.5.3 r31792 on XP. Any suggestions or advice? Thanks, EJP -- ejp ejp's Profile: http://forums.slimdevices.com/member.php?userid=44297 View this thread: http://forums.slimdevices.com/showthread.php?t=85818 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
