Re: [Ubnt_users] kudos to ubnt - rma

[Chris Ruschmann]

Just like stripper glitter, you'll keep finding that stuff years later :)

On Aug 11, 2016 1:54 PM, "Jan-OOLLC"  wrote:

> hilarious video!  Forty years ago we had a bean-bag chair rip a seam, the
> pellets even got outside.  We had pellets everywhere and I'm sure if I went
> back there to the house I could still find them.
>
> Jan V
>
> On 08/11/2016 07:43 AM, Matt Baer via Ubnt_users wrote:
>
> Friggin garbage guys opened the bag to see if it was garbage and left it
> open for the wind to take them. I'm STILL mowing them up.
>
> On Aug 11, 2016 9:25 AM, "Joe Novak"  wrote:
>
> oh that video is gold.
>
> that is too funny.
>
> On Thu, Aug 11, 2016 at 8:40 AM, Josh Luthman  > wrote:
>
>> Did he get the units from Ubnt distribution?
>>
>>
>> Josh Luthman
>> Office: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>> On Thu, Aug 11, 2016 at 9:39 AM, Matt Hardy via Ubnt_users <
>> ubnt_users@wispa.org> wrote:
>>
>>> If it makes you guys feel better, here's proof we also do get these
>>> packing peanuts. Here's our very own Matt Baer after getting some sample
>>> products at his house :)
>>>
>>> https://youtu.be/tepP-FEhHNk
>>>
>>> On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy  wrote:
>>>
 Yes! Nobody likes those peanuts :)

 On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users <
 ubnt_users@wispa.org> wrote:

> It may say that...but definitely won't be ;)  I have sent an email to
> RMA team to discontinue the peanuts ASAP.
>
> On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman <
> j...@imaginenetworksllc.com> wrote:
>
>> The RMA notice going out, I believe, does warn it may be turned
>> down.  It has been a while since I've done an RMA to be honest.
>>
>>
>> Josh Luthman
>> Office: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users <
>> ubnt_users@wispa.org> wrote:
>>
>>> Message received loud and clear! ;)  Will get this transitioned.
>>>
>>> FYI - We will not turn down your RMA for using peanuts.  Like I
>>> said, I think we try and be very accommodating with the RMA's.  Let us 
>>> know
>>> if there are issues you are facing.
>>>
>>> Thanks,
>>> Ben
>>>
>>> On Wed, Aug 10, 2016 at 11:44 AM, RickG 
>>> wrote:
>>>
 +1 Ben! What's funny is UBNT requests we not send RMA's with
 peanuts!

 On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
 ubnt_users@wispa.org> wrote:

> I am not a fan of the packing peanuts either ;)  We will find
> better solution here.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
> videodirectwispal...@gmail.com> wrote:
>
>> I have zero problems with RMA at ubnt, im not sure what happen
>> but i cant remember one time i have had problem getting a warranty 
>> swap
>> completed.
>>
>> I do on the other hand think its funny that they don't want you
>> to send your product back in packing peanuts but turn around send the
>> product back to you in packing peanuts.
>>
>> I have hate for packing peanuts.
>>
>> Shawn C. Peppers
>> Video Direct Satellite & Entertainment
>> 866-680-8433 Toll Free
>> 480-287-9960 Fax
>> http://www.video-direct.tv
>>
>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
>> ubnt_users@wispa.org> wrote:
>>
>> Hi Jan -
>>
>> Can you send me some examples of this?  This should not be
>> happening.  We make it a point to have the RMA process be as smooth 
>> as
>> possible, so if this is not happening, please send to me off-list 
>> and will
>> look into this and have it improved.
>>
>> Thanks,
>> Ben
>>
>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <
>> j.vank...@oregononline.net> wrote:
>>
>>> Our local supply chain is 2 days away, even when paying for next
>>> day it still takes 2.  We don't use Amazon except for emergencies 
>>> and since
>>> most of the supply chains I've used in the past use a ubnt 
>>> warehouse which
>>> then sends out 6 or more months old product.  Stuff we use a lot 
>>> of, I have
>>> to keep in stock.  You can't expect customers to have to wait for 
>>> service,
>>> not tolerable.  The RMA that didn't happen had a test date of 
>>> February
>>> 2016, unit tossed into recycle bin.
>>>
>>> Jan V
>>>
>>> On 08/10/2016 04:14 AM, Tim wrote:
>>>
>>> Off topic a bit:
>>>
>>>

Re: [Ubnt_users] kudos to ubnt - rma

[Dan Petermann]

This brings back bad memories of Germany. I was working for GTE in Bensheim. 
Apparently packing peanuts are concidered hazardous material or something. 
Everyone spent weeks picking them up from all over the compound before we left 
the country. 

Crap, now I have a hankerin’ for a schnitzel on a brötchen from the local 
imbiss. And the autobahn……..


On Aug 11, 2016, at 7:39 AM, Matt Hardy via Ubnt_users  
wrote:

> If it makes you guys feel better, here's proof we also do get these packing 
> peanuts. Here's our very own Matt Baer after getting some sample products at 
> his house :)
> 
> https://youtu.be/tepP-FEhHNk
> 
> On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy  wrote:
> Yes! Nobody likes those peanuts :)
> 
> On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users 
>  wrote:
> It may say that...but definitely won't be ;)  I have sent an email to RMA 
> team to discontinue the peanuts ASAP.
> 
> On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman  
> wrote:
> The RMA notice going out, I believe, does warn it may be turned down.  It has 
> been a while since I've done an RMA to be honest.
> 
> 
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
> 
> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users 
>  wrote:
> Message received loud and clear! ;)  Will get this transitioned.
> 
> FYI - We will not turn down your RMA for using peanuts.  Like I said, I think 
> we try and be very accommodating with the RMA's.  Let us know if there are 
> issues you are facing.
> 
> Thanks,
> Ben
> 
> On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:
> +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts! 
> 
> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users 
>  wrote:
> I am not a fan of the packing peanuts either ;)  We will find better solution 
> here.
> 
> Thanks,
> Ben
> 
> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers 
>  wrote:
> I have zero problems with RMA at ubnt, im not sure what happen but i cant 
> remember one time i have had problem getting a warranty swap completed. 
> 
> I do on the other hand think its funny that they don't want you to send your 
> product back in packing peanuts but turn around send the product back to you 
> in packing peanuts.
> 
> I have hate for packing peanuts.
> 
> Shawn C. Peppers
> Video Direct Satellite & Entertainment
> 866-680-8433 Toll Free
> 480-287-9960 Fax
> http://www.video-direct.tv
> 
> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users  
> wrote:
> 
>> Hi Jan - 
>> 
>> Can you send me some examples of this?  This should not be happening.  We 
>> make it a point to have the RMA process be as smooth as possible, so if this 
>> is not happening, please send to me off-list and will look into this and 
>> have it improved.
>> 
>> Thanks,
>> Ben
>> 
>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC  
>> wrote:
>> Our local supply chain is 2 days away, even when paying for next day it 
>> still takes 2.  We don't use Amazon except for emergencies and since most of 
>> the supply chains I've used in the past use a ubnt warehouse which then 
>> sends out 6 or more months old product.  Stuff we use a lot of, I have to 
>> keep in stock.  You can't expect customers to have to wait for service, not 
>> tolerable.  The RMA that didn't happen had a test date of February 2016, 
>> unit tossed into recycle bin.
>> Jan V
>> 
>> On 08/10/2016 04:14 AM, Tim wrote:
>>> Off topic a bit:
>>> 
>>> We purchase from a local supply house.
>>> Provides a local inventory for us.
>>> 
>>> Do not favor Amazon approach.
>>> 
>>> You pay a small premium but the benefits are great in supporting a local 
>>> supply chain that is willing to work with you.
>>> 
>>> 
>>> 
>>> Sent from my Verizon Wireless 4G LTE DROID
>>> 
>>> 
>>> Jan-OOLLC  wrote:
>>> 
>>> I think I'll not bother with RMA as ubnt requires too much BS to jump 
>>> through.  Had an airrouter HP fail same day installed and description of 
>>> failure was not adequate enough for them ( burned-up, too hot to touch, not 
>>> working).  I'm a one man show and don't have hours of free time to satisfy 
>>> them.  For stuff under $70 it's not worth my time to spend additional hours 
>>> jumping through hoops after already spending money on truck rolls.  They 
>>> know I'm a wisp with spare parts in a stockroom and yet they treat me like 
>>> a onetime user with nothing better to do than game them.  I would go to a 
>>> new vendor if it would be worth the cost and effort.  It's not worth the 
>>> aggravation
>>> Jan V
>>> 
>>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
  
 So we were all over this prism line before it was really the prism line 
 (mainly cause i've been drooling since seeing the prism demo in vegas last 
 year)  we had purchased several AC radios (and a few AC light radios) to 
 test with.  Had a hard time finding them around may - so  i actually tried 
 Amazon.
  
 Found several there - but apparen

Re: [Ubnt_users] kudos to ubnt - rma

[Jan-OOLLC]

hilarious video!  Forty years ago we had a bean-bag chair rip a seam, 
the pellets even got outside.  We had pellets everywhere and I'm sure if 
I went back there to the house I could still find them.


Jan V

On 08/11/2016 07:43 AM, Matt Baer via Ubnt_users wrote:


Friggin garbage guys opened the bag to see if it was garbage and left 
it open for the wind to take them. I'm STILL mowing them up.



On Aug 11, 2016 9:25 AM, "Joe Novak" > wrote:


oh that video is gold.

that is too funny.

On Thu, Aug 11, 2016 at 8:40 AM, Josh Luthman
mailto:j...@imaginenetworksllc.com>>
wrote:

Did he get the units from Ubnt distribution?


Josh Luthman
Office: 937-552-2340 
Direct: 937-552-2343 
1100 Wayne St
Suite 1337
Troy, OH 45373

On Thu, Aug 11, 2016 at 9:39 AM, Matt Hardy via Ubnt_users
mailto:ubnt_users@wispa.org>> wrote:

If it makes you guys feel better, here's proof we also do
get these packing peanuts. Here's our very own Matt Baer
after getting some sample products at his house :)

https://youtu.be/tepP-FEhHNk

On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy mailto:m...@ubnt.com>> wrote:

Yes! Nobody likes those peanuts :)

On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via
Ubnt_users mailto:ubnt_users@wispa.org>> wrote:

It may say that...but definitely won't be ;)  I
have sent an email to RMA team to discontinue the
peanuts ASAP.

On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman
mailto:j...@imaginenetworksllc.com>> wrote:

The RMA notice going out, I believe, does warn
it may be turned down. It has been a while
since I've done an RMA to be honest.


Josh Luthman
Office: 937-552-2340 
Direct: 937-552-2343 
1100 Wayne St
Suite 1337
Troy, OH 45373

On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via
Ubnt_users mailto:ubnt_users@wispa.org>> wrote:

Message received loud and clear! ;)  Will
get this transitioned.

FYI - We will not turn down your RMA for
using peanuts.  Like I said, I think we
try and be very accommodating with the
RMA's.  Let us know if there are issues
you are facing.

Thanks,
Ben

On Wed, Aug 10, 2016 at 11:44 AM, RickG
mailto:rgunder...@gmail.com>> wrote:

+1 Ben! What's funny is UBNT requests
we not send RMA's with peanuts!

On Wed, Aug 10, 2016 at 12:43 PM, Ben
Moore via Ubnt_users
mailto:ubnt_users@wispa.org>> wrote:

I am not a fan of the packing
peanuts either ;)  We will find
better solution here.

Thanks,
Ben

On Wed, Aug 10, 2016 at 10:37 AM,
Shawn C. Peppers
mailto:videodirectwispal...@gmail.com>>
wrote:

I have zero problems with RMA
at ubnt, im not sure what
happen but i cant remember one
time i have had problem
getting a warranty swap
completed.

I do on the other hand think
its funny that they don't want
you to send your product back
in packing peanuts but turn
around send the product back
to you in packing peanuts.

I have hate for packing peanuts.

Shawn C. Peppers
Video Direct Satellite &
Entertainment
866-680-8433
 Toll Free
 

Re: [Ubnt_users] kudos to ubnt - rma

[Ben Moore via Ubnt_users]

Hi Jan -

Thanks for the feedback.

What number are you calling?  Any idea who you talked to?  RMA requests are
handled online and are pretty painless ;)  Sounds like you spoke with
someone outside of Ubiquiti since all support is handled online.

Thanks,
Ben



On Thu, Aug 11, 2016 at 11:51 AM, Jan-OOLLC 
wrote:

> The rma conversation was via phone, a few weeks ago.  I don't have any
> records of it as I don't record conversations.  The item was purchased via
> Invictus, a supplier here in Oregon and shipped from a warehouse in
> Nevada.  I felt the revelation of my experience was relevant to the
> conversation topic of RMA requests.  I didn't include the number of times
> I've had new to me products with old date codes that have also failed.  I
> had a Rocket that died on me, but it's date code was a couple months older
> than a year.  The unit had been deployed for only a month when it died.
> When I called for an RMA, ubnt denied the request.  It's not worth the
> trouble, time and aggravation of dealing with ubnt over warranty issues and
> this was the point I was trying to convey.
>
> Jan Van Kort
>
> Manager: Oregon Online, LLC
>
> PO Box 71, Coquille, OR 97423
>
> Office: 541-435-0509, Cell: 541-404-7001
>
>
>
> On 08/10/2016 09:24 AM, Ben Moore via Ubnt_users wrote:
>
> Hi Jan -
>
> Can you send me some examples of this?  This should not be happening.  We
> make it a point to have the RMA process be as smooth as possible, so if
> this is not happening, please send to me off-list and will look into this
> and have it improved.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC 
> wrote:
>
>> Our local supply chain is 2 days away, even when paying for next day it
>> still takes 2.  We don't use Amazon except for emergencies and since most
>> of the supply chains I've used in the past use a ubnt warehouse which then
>> sends out 6 or more months old product.  Stuff we use a lot of, I have to
>> keep in stock.  You can't expect customers to have to wait for service, not
>> tolerable.  The RMA that didn't happen had a test date of February 2016,
>> unit tossed into recycle bin.
>>
>> Jan V
>>
>> On 08/10/2016 04:14 AM, Tim wrote:
>>
>> Off topic a bit:
>>
>> We purchase from a local supply house.
>> Provides a local inventory for us.
>>
>> Do not favor Amazon approach.
>>
>> You pay a small premium but the benefits are great in supporting a local
>> supply chain that is willing to work with you.
>>
>>
>>
>> *Sent from my Verizon Wireless 4G LTE DROID*
>>
>>
>> Jan-OOLLC  
>> wrote:
>>
>> I think I'll not bother with RMA as ubnt requires too much BS to jump
>> through.  Had an airrouter HP fail same day installed and description of
>> failure was not adequate enough for them ( burned-up, too hot to touch, not
>> working).  I'm a one man show and don't have hours of free time to satisfy
>> them.  For stuff under $70 it's not worth my time to spend additional hours
>> jumping through hoops after already spending money on truck rolls.  They
>> know I'm a wisp with spare parts in a stockroom and yet they treat me like
>> a onetime user with nothing better to do than game them.  I would go to a
>> new vendor if it would be worth the cost and effort.  It's not worth the
>> aggravation
>>
>> Jan V
>>
>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
>>
>>
>> So we were all over this prism line before it was really the prism line
>> (mainly cause i've been drooling since seeing the prism demo in vegas last
>> year)  we had purchased several AC radios (and a few AC light radios) to
>> test with.  Had a hard time finding them around may - so  i actually tried
>> Amazon.
>>
>> Found several there - but apparently they were older units.
>>
>> We attempted to install one but it had the "flash memory failure" the day
>> we got it out of the box.
>>
>> Attempted to RMA it - the date code was so old they denied the RMA.
>>
>> So I looked up our amazon receipt, resubmitted the RMA (again - purchased
>> from Amazon in like May) - and attached the invoice with the RMA submission.
>>
>> UBNT approved the RMA.
>>
>> I know I've seen complaints about "shelf life" of ubnt gear in the past
>> and denied RMA's.  I don't think I've submitted an RMA in quite some time
>> since all of that.  Happy to see UBNT heard us and addressed that.
>>
>> Long live UBNT!
>>
>> Thanks
>>
>>
>>
>>
>> ___
>> Ubnt_users mailing 
>> listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users
>>
>> ___
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>> listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users
>>
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>> Ubnt_users@wispa.org http://lists.wispa.org/mailman/listinfo/ubnt_users
>
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> listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users
>
>
___

Re: [Ubnt_users] kudos to ubnt - rma

[Jan-OOLLC]

The rma conversation was via phone, a few weeks ago.  I don't have any 
records of it as I don't record conversations.  The item was purchased 
via Invictus, a supplier here in Oregon and shipped from a warehouse in 
Nevada.  I felt the revelation of my experience was relevant to the 
conversation topic of RMA requests.  I didn't include the number of 
times I've had new to me products with old date codes that have also 
failed.  I had a Rocket that died on me, but it's date code was a couple 
months older than a year.  The unit had been deployed for only a month 
when it died.  When I called for an RMA, ubnt denied the request. It's 
not worth the trouble, time and aggravation of dealing with ubnt over 
warranty issues and this was the point I was trying to convey.


Jan Van Kort

Manager: Oregon Online, LLC

PO Box 71, Coquille, OR 97423

Office: 541-435-0509, Cell: 541-404-7001



On 08/10/2016 09:24 AM, Ben Moore via Ubnt_users wrote:

Hi Jan -

Can you send me some examples of this?  This should not be happening.  
We make it a point to have the RMA process be as smooth as possible, 
so if this is not happening, please send to me off-list and will look 
into this and have it improved.


Thanks,
Ben

On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC 
mailto:j.vank...@oregononline.net>> wrote:


Our local supply chain is 2 days away, even when paying for next
day it still takes 2.  We don't use Amazon except for emergencies
and since most of the supply chains I've used in the past use a
ubnt warehouse which then sends out 6 or more months old product. 
Stuff we use a lot of, I have to keep in stock.  You can't expect

customers to have to wait for service, not tolerable. The RMA that
didn't happen had a test date of February 2016, unit tossed into
recycle bin.

Jan V

On 08/10/2016 04:14 AM, Tim wrote:

Off topic a bit:

We purchase from a local supply house.
Provides a local inventory for us.

Do not favor Amazon approach.

You pay a small premium but the benefits are great in supporting
a local supply chain that is willing to work with you.



/Sent from my Verizon Wireless 4G LTE DROID/


Jan-OOLLC 
 wrote:

I think I'll not bother with RMA as ubnt requires too much BS to
jump through.  Had an airrouter HP fail same day installed and
description of failure was not adequate enough for them (
burned-up, too hot to touch, not working).  I'm a one man show
and don't have hours of free time to satisfy them.  For stuff
under $70 it's not worth my time to spend additional hours
jumping through hoops after already spending money on truck
rolls.  They know I'm a wisp with spare parts in a stockroom and
yet they treat me like a onetime user with nothing better to do
than game them.  I would go to a new vendor if it would be worth
the cost and effort.  It's not worth the aggravation

Jan V

On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:

So we were all over this prism line before it was really the
prism line (mainly cause i've been drooling since seeing the
prism demo in vegas last year)  we had purchased several AC
radios (and a few AC light radios) to test with.  Had a hard
time finding them around may - so  i actually tried Amazon.
Found several there - but apparently they were older units.
We attempted to install one but it had the "flash memory
failure" the day we got it out of the box.
Attempted to RMA it - the date code was so old they denied the RMA.

So I looked up our amazon receipt, resubmitted the RMA (again -
purchased from Amazon in like May) - and attached the invoice
with the RMA submission.
UBNT approved the RMA.
I know I've seen complaints about "shelf life" of ubnt gear in
the past and denied RMA's.  I don't think I've submitted an RMA
in quite some time since all of that.  Happy to see UBNT heard
us and addressed that.
Long live UBNT!
Thanks


___
Ubnt_users mailing list
Ubnt_users@wispa.org 
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Ubnt_users@wispa.org 
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list Ubnt_users@wispa.org 
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___
U

Re: [Ubnt_users] kudos to ubnt - rma

[CBB - Jay Fuller]

I think anyone who HASN'T been there is in a special place.
I mean, I think we've all been there.  I know personally it brought back some 
very unpleasant memories of doing that at least twice


  - Original Message - 
  From: Joe Novak 
  To: Ubiquiti Users Group 
  Sent: Thursday, August 11, 2016 9:24 AM
  Subject: Re: [Ubnt_users] kudos to ubnt - rma


  oh that video is gold.


  that is too funny.


  On Thu, Aug 11, 2016 at 8:40 AM, Josh Luthman  
wrote:

Did he get the units from Ubnt distribution?




Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Thu, Aug 11, 2016 at 9:39 AM, Matt Hardy via Ubnt_users 
 wrote:

  If it makes you guys feel better, here's proof we also do get these 
packing peanuts. Here's our very own Matt Baer after getting some sample 
products at his house :)


  https://youtu.be/tepP-FEhHNk



  On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy  wrote:

Yes! Nobody likes those peanuts :)


On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users 
 wrote:

  It may say that...but definitely won't be ;)  I have sent an email to 
RMA team to discontinue the peanuts ASAP.


  On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman 
 wrote:

The RMA notice going out, I believe, does warn it may be turned 
down.  It has been a while since I've done an RMA to be honest.




Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users 
 wrote:

  Message received loud and clear! ;)  Will get this transitioned.


  FYI - We will not turn down your RMA for using peanuts.  Like I 
said, I think we try and be very accommodating with the RMA's.  Let us know if 
there are issues you are facing.


  Thanks,
  Ben


  On Wed, Aug 10, 2016 at 11:44 AM, RickG  
wrote:

+1 Ben! What's funny is UBNT requests we not send RMA's with 
peanuts! 


On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users 
 wrote:

  I am not a fan of the packing peanuts either ;)  We will find 
better solution here.


  Thanks,
  Ben


  On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers 
 wrote:

I have zero problems with RMA at ubnt, im not sure what 
happen but i cant remember one time i have had problem getting a warranty swap 
completed. 


I do on the other hand think its funny that they don't want 
you to send your product back in packing peanuts but turn around send the 
product back to you in packing peanuts.


I have hate for packing peanuts.

Shawn C. Peppers
Video Direct Satellite & Entertainment
866-680-8433 Toll Free
480-287-9960 Fax
http://www.video-direct.tv

On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users 
 wrote:


  Hi Jan - 


  Can you send me some examples of this?  This should not 
be happening.  We make it a point to have the RMA process be as smooth as 
possible, so if this is not happening, please send to me off-list and will look 
into this and have it improved.


  Thanks,
  Ben


  On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC 
 wrote:

Our local supply chain is 2 days away, even when paying 
for next day it still takes 2.  We don't use Amazon except for emergencies and 
since most of the supply chains I've used in the past use a ubnt warehouse 
which then sends out 6 or more months old product.  Stuff we use a lot of, I 
have to keep in stock.  You can't expect customers to have to wait for service, 
not tolerable.  The RMA that didn't happen had a test date of February 2016, 
unit tossed into recycle bin.


Jan V



On 08/10/2016 04:14 AM, Tim wrote:

  Off topic a bit:


  We purchase from a local supply house.
  Provides a local inventory for us.


  Do not favor Amazon approach.


  You pay a small premium but the benefits are great in 
supporting a local supply chain that is willing to work with you.






  Sent from my Verizon Wireless 4G LTE DROID


  Jan-OOLLC  wrote:


  I think I'll not bother with RMA as ubnt requires too 
much BS to jump through.  Had an airrouter HP fail same day installe

Re: [Ubnt_users] kudos to ubnt - rma

[Matt Baer via Ubnt_users]

Friggin garbage guys opened the bag to see if it was garbage and left it
open for the wind to take them. I'm STILL mowing them up.

On Aug 11, 2016 9:25 AM, "Joe Novak"  wrote:

oh that video is gold.

that is too funny.

On Thu, Aug 11, 2016 at 8:40 AM, Josh Luthman 
wrote:

> Did he get the units from Ubnt distribution?
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Thu, Aug 11, 2016 at 9:39 AM, Matt Hardy via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
>> If it makes you guys feel better, here's proof we also do get these
>> packing peanuts. Here's our very own Matt Baer after getting some sample
>> products at his house :)
>>
>> https://youtu.be/tepP-FEhHNk
>>
>> On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy  wrote:
>>
>>> Yes! Nobody likes those peanuts :)
>>>
>>> On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users <
>>> ubnt_users@wispa.org> wrote:
>>>
 It may say that...but definitely won't be ;)  I have sent an email to
 RMA team to discontinue the peanuts ASAP.

 On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman <
 j...@imaginenetworksllc.com> wrote:

> The RMA notice going out, I believe, does warn it may be turned down.
> It has been a while since I've done an RMA to be honest.
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
>> Message received loud and clear! ;)  Will get this transitioned.
>>
>> FYI - We will not turn down your RMA for using peanuts.  Like I said,
>> I think we try and be very accommodating with the RMA's.  Let us know if
>> there are issues you are facing.
>>
>> Thanks,
>> Ben
>>
>> On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:
>>
>>> +1 Ben! What's funny is UBNT requests we not send RMA's with
>>> peanuts!
>>>
>>> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
>>> ubnt_users@wispa.org> wrote:
>>>
 I am not a fan of the packing peanuts either ;)  We will find
 better solution here.

 Thanks,
 Ben

 On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
 videodirectwispal...@gmail.com> wrote:

> I have zero problems with RMA at ubnt, im not sure what happen but
> i cant remember one time i have had problem getting a warranty swap
> completed.
>
> I do on the other hand think its funny that they don't want you to
> send your product back in packing peanuts but turn around send the 
> product
> back to you in packing peanuts.
>
> I have hate for packing peanuts.
>
> Shawn C. Peppers
> Video Direct Satellite & Entertainment
> 866-680-8433 Toll Free
> 480-287-9960 Fax
> http://www.video-direct.tv
>
> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
> Hi Jan -
>
> Can you send me some examples of this?  This should not be
> happening.  We make it a point to have the RMA process be as smooth as
> possible, so if this is not happening, please send to me off-list and 
> will
> look into this and have it improved.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <
> j.vank...@oregononline.net> wrote:
>
>> Our local supply chain is 2 days away, even when paying for next
>> day it still takes 2.  We don't use Amazon except for emergencies 
>> and since
>> most of the supply chains I've used in the past use a ubnt warehouse 
>> which
>> then sends out 6 or more months old product.  Stuff we use a lot of, 
>> I have
>> to keep in stock.  You can't expect customers to have to wait for 
>> service,
>> not tolerable.  The RMA that didn't happen had a test date of 
>> February
>> 2016, unit tossed into recycle bin.
>>
>> Jan V
>>
>> On 08/10/2016 04:14 AM, Tim wrote:
>>
>> Off topic a bit:
>>
>> We purchase from a local supply house.
>> Provides a local inventory for us.
>>
>> Do not favor Amazon approach.
>>
>> You pay a small premium but the benefits are great in supporting
>> a local supply chain that is willing to work with you.
>>
>>
>>
>> *Sent from my Verizon Wireless 4G LTE DROID*
>>
>>
>> Jan-OOLLC 
>>  wrote:
>>
>> I think I'll not bother with RMA as ubnt requires too much BS to
>> jump through.  Had an airrou

Re: [Ubnt_users] kudos to ubnt - rma

[Joe Novak]

oh that video is gold.

that is too funny.

On Thu, Aug 11, 2016 at 8:40 AM, Josh Luthman 
wrote:

> Did he get the units from Ubnt distribution?
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Thu, Aug 11, 2016 at 9:39 AM, Matt Hardy via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
>> If it makes you guys feel better, here's proof we also do get these
>> packing peanuts. Here's our very own Matt Baer after getting some sample
>> products at his house :)
>>
>> https://youtu.be/tepP-FEhHNk
>>
>> On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy  wrote:
>>
>>> Yes! Nobody likes those peanuts :)
>>>
>>> On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users <
>>> ubnt_users@wispa.org> wrote:
>>>
 It may say that...but definitely won't be ;)  I have sent an email to
 RMA team to discontinue the peanuts ASAP.

 On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman <
 j...@imaginenetworksllc.com> wrote:

> The RMA notice going out, I believe, does warn it may be turned down.
> It has been a while since I've done an RMA to be honest.
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
>> Message received loud and clear! ;)  Will get this transitioned.
>>
>> FYI - We will not turn down your RMA for using peanuts.  Like I said,
>> I think we try and be very accommodating with the RMA's.  Let us know if
>> there are issues you are facing.
>>
>> Thanks,
>> Ben
>>
>> On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:
>>
>>> +1 Ben! What's funny is UBNT requests we not send RMA's with
>>> peanuts!
>>>
>>> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
>>> ubnt_users@wispa.org> wrote:
>>>
 I am not a fan of the packing peanuts either ;)  We will find
 better solution here.

 Thanks,
 Ben

 On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
 videodirectwispal...@gmail.com> wrote:

> I have zero problems with RMA at ubnt, im not sure what happen but
> i cant remember one time i have had problem getting a warranty swap
> completed.
>
> I do on the other hand think its funny that they don't want you to
> send your product back in packing peanuts but turn around send the 
> product
> back to you in packing peanuts.
>
> I have hate for packing peanuts.
>
> Shawn C. Peppers
> Video Direct Satellite & Entertainment
> 866-680-8433 Toll Free
> 480-287-9960 Fax
> http://www.video-direct.tv
>
> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
> Hi Jan -
>
> Can you send me some examples of this?  This should not be
> happening.  We make it a point to have the RMA process be as smooth as
> possible, so if this is not happening, please send to me off-list and 
> will
> look into this and have it improved.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <
> j.vank...@oregononline.net> wrote:
>
>> Our local supply chain is 2 days away, even when paying for next
>> day it still takes 2.  We don't use Amazon except for emergencies 
>> and since
>> most of the supply chains I've used in the past use a ubnt warehouse 
>> which
>> then sends out 6 or more months old product.  Stuff we use a lot of, 
>> I have
>> to keep in stock.  You can't expect customers to have to wait for 
>> service,
>> not tolerable.  The RMA that didn't happen had a test date of 
>> February
>> 2016, unit tossed into recycle bin.
>>
>> Jan V
>>
>> On 08/10/2016 04:14 AM, Tim wrote:
>>
>> Off topic a bit:
>>
>> We purchase from a local supply house.
>> Provides a local inventory for us.
>>
>> Do not favor Amazon approach.
>>
>> You pay a small premium but the benefits are great in supporting
>> a local supply chain that is willing to work with you.
>>
>>
>>
>> *Sent from my Verizon Wireless 4G LTE DROID*
>>
>>
>> Jan-OOLLC 
>>  wrote:
>>
>> I think I'll not bother with RMA as ubnt requires too much BS to
>> jump through.  Had an airrouter HP fail same day installed and 
>> description
>> of failure was not adequate enough for them ( burned-up, too hot to 
>> touch,
>> not workin

Re: [Ubnt_users] kudos to ubnt - rma

[Matt Hardy via Ubnt_users]

If it makes you guys feel better, here's proof we also do get these packing
peanuts. Here's our very own Matt Baer after getting some sample products
at his house :)

https://youtu.be/tepP-FEhHNk

On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy  wrote:

> Yes! Nobody likes those peanuts :)
>
> On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
>> It may say that...but definitely won't be ;)  I have sent an email to RMA
>> team to discontinue the peanuts ASAP.
>>
>> On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman <
>> j...@imaginenetworksllc.com> wrote:
>>
>>> The RMA notice going out, I believe, does warn it may be turned down.
>>> It has been a while since I've done an RMA to be honest.
>>>
>>>
>>> Josh Luthman
>>> Office: 937-552-2340
>>> Direct: 937-552-2343
>>> 1100 Wayne St
>>> Suite 1337
>>> Troy, OH 45373
>>>
>>> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users <
>>> ubnt_users@wispa.org> wrote:
>>>
 Message received loud and clear! ;)  Will get this transitioned.

 FYI - We will not turn down your RMA for using peanuts.  Like I said, I
 think we try and be very accommodating with the RMA's.  Let us know if
 there are issues you are facing.

 Thanks,
 Ben

 On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:

> +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts!
>
> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
>> I am not a fan of the packing peanuts either ;)  We will find better
>> solution here.
>>
>> Thanks,
>> Ben
>>
>> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
>> videodirectwispal...@gmail.com> wrote:
>>
>>> I have zero problems with RMA at ubnt, im not sure what happen but i
>>> cant remember one time i have had problem getting a warranty swap
>>> completed.
>>>
>>> I do on the other hand think its funny that they don't want you to
>>> send your product back in packing peanuts but turn around send the 
>>> product
>>> back to you in packing peanuts.
>>>
>>> I have hate for packing peanuts.
>>>
>>> Shawn C. Peppers
>>> Video Direct Satellite & Entertainment
>>> 866-680-8433 Toll Free
>>> 480-287-9960 Fax
>>> http://www.video-direct.tv
>>>
>>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
>>> ubnt_users@wispa.org> wrote:
>>>
>>> Hi Jan -
>>>
>>> Can you send me some examples of this?  This should not be
>>> happening.  We make it a point to have the RMA process be as smooth as
>>> possible, so if this is not happening, please send to me off-list and 
>>> will
>>> look into this and have it improved.
>>>
>>> Thanks,
>>> Ben
>>>
>>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <
>>> j.vank...@oregononline.net> wrote:
>>>
 Our local supply chain is 2 days away, even when paying for next
 day it still takes 2.  We don't use Amazon except for emergencies and 
 since
 most of the supply chains I've used in the past use a ubnt warehouse 
 which
 then sends out 6 or more months old product.  Stuff we use a lot of, I 
 have
 to keep in stock.  You can't expect customers to have to wait for 
 service,
 not tolerable.  The RMA that didn't happen had a test date of February
 2016, unit tossed into recycle bin.

 Jan V

 On 08/10/2016 04:14 AM, Tim wrote:

 Off topic a bit:

 We purchase from a local supply house.
 Provides a local inventory for us.

 Do not favor Amazon approach.

 You pay a small premium but the benefits are great in supporting a
 local supply chain that is willing to work with you.



 *Sent from my Verizon Wireless 4G LTE DROID*


 Jan-OOLLC  
 wrote:

 I think I'll not bother with RMA as ubnt requires too much BS to
 jump through.  Had an airrouter HP fail same day installed and 
 description
 of failure was not adequate enough for them ( burned-up, too hot to 
 touch,
 not working).  I'm a one man show and don't have hours of free time to
 satisfy them.  For stuff under $70 it's not worth my time to spend
 additional hours jumping through hoops after already spending money on
 truck rolls.  They know I'm a wisp with spare parts in a stockroom and 
 yet
 they treat me like a onetime user with nothing better to do than game
 them.  I would go to a new vendor if it would be worth the cost and
 effort.  It's not worth the aggravation

 Jan V

 On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:


 So we were 

Re: [Ubnt_users] kudos to ubnt - rma

[Josh Luthman]

Did he get the units from Ubnt distribution?


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Thu, Aug 11, 2016 at 9:39 AM, Matt Hardy via Ubnt_users <
ubnt_users@wispa.org> wrote:

> If it makes you guys feel better, here's proof we also do get these
> packing peanuts. Here's our very own Matt Baer after getting some sample
> products at his house :)
>
> https://youtu.be/tepP-FEhHNk
>
> On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy  wrote:
>
>> Yes! Nobody likes those peanuts :)
>>
>> On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users <
>> ubnt_users@wispa.org> wrote:
>>
>>> It may say that...but definitely won't be ;)  I have sent an email to
>>> RMA team to discontinue the peanuts ASAP.
>>>
>>> On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman <
>>> j...@imaginenetworksllc.com> wrote:
>>>
 The RMA notice going out, I believe, does warn it may be turned down.
 It has been a while since I've done an RMA to be honest.


 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373

 On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users <
 ubnt_users@wispa.org> wrote:

> Message received loud and clear! ;)  Will get this transitioned.
>
> FYI - We will not turn down your RMA for using peanuts.  Like I said,
> I think we try and be very accommodating with the RMA's.  Let us know if
> there are issues you are facing.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:
>
>> +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts!
>>
>> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
>> ubnt_users@wispa.org> wrote:
>>
>>> I am not a fan of the packing peanuts either ;)  We will find better
>>> solution here.
>>>
>>> Thanks,
>>> Ben
>>>
>>> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
>>> videodirectwispal...@gmail.com> wrote:
>>>
 I have zero problems with RMA at ubnt, im not sure what happen but
 i cant remember one time i have had problem getting a warranty swap
 completed.

 I do on the other hand think its funny that they don't want you to
 send your product back in packing peanuts but turn around send the 
 product
 back to you in packing peanuts.

 I have hate for packing peanuts.

 Shawn C. Peppers
 Video Direct Satellite & Entertainment
 866-680-8433 Toll Free
 480-287-9960 Fax
 http://www.video-direct.tv

 On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
 ubnt_users@wispa.org> wrote:

 Hi Jan -

 Can you send me some examples of this?  This should not be
 happening.  We make it a point to have the RMA process be as smooth as
 possible, so if this is not happening, please send to me off-list and 
 will
 look into this and have it improved.

 Thanks,
 Ben

 On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <
 j.vank...@oregononline.net> wrote:

> Our local supply chain is 2 days away, even when paying for next
> day it still takes 2.  We don't use Amazon except for emergencies and 
> since
> most of the supply chains I've used in the past use a ubnt warehouse 
> which
> then sends out 6 or more months old product.  Stuff we use a lot of, 
> I have
> to keep in stock.  You can't expect customers to have to wait for 
> service,
> not tolerable.  The RMA that didn't happen had a test date of February
> 2016, unit tossed into recycle bin.
>
> Jan V
>
> On 08/10/2016 04:14 AM, Tim wrote:
>
> Off topic a bit:
>
> We purchase from a local supply house.
> Provides a local inventory for us.
>
> Do not favor Amazon approach.
>
> You pay a small premium but the benefits are great in supporting a
> local supply chain that is willing to work with you.
>
>
>
> *Sent from my Verizon Wireless 4G LTE DROID*
>
>
> Jan-OOLLC 
>  wrote:
>
> I think I'll not bother with RMA as ubnt requires too much BS to
> jump through.  Had an airrouter HP fail same day installed and 
> description
> of failure was not adequate enough for them ( burned-up, too hot to 
> touch,
> not working).  I'm a one man show and don't have hours of free time to
> satisfy them.  For stuff under $70 it's not worth my time to spend
> additional hours jumping through hoops after already spending money on
> truck rolls.  They know I'm a wisp with spar

Re: [Ubnt_users] kudos to ubnt - rma

[Matt Hardy via Ubnt_users]

Yes! Nobody likes those peanuts :)

On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users <
ubnt_users@wispa.org> wrote:

> It may say that...but definitely won't be ;)  I have sent an email to RMA
> team to discontinue the peanuts ASAP.
>
> On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman <
> j...@imaginenetworksllc.com> wrote:
>
>> The RMA notice going out, I believe, does warn it may be turned down.  It
>> has been a while since I've done an RMA to be honest.
>>
>>
>> Josh Luthman
>> Office: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users <
>> ubnt_users@wispa.org> wrote:
>>
>>> Message received loud and clear! ;)  Will get this transitioned.
>>>
>>> FYI - We will not turn down your RMA for using peanuts.  Like I said, I
>>> think we try and be very accommodating with the RMA's.  Let us know if
>>> there are issues you are facing.
>>>
>>> Thanks,
>>> Ben
>>>
>>> On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:
>>>
 +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts!

 On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
 ubnt_users@wispa.org> wrote:

> I am not a fan of the packing peanuts either ;)  We will find better
> solution here.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
> videodirectwispal...@gmail.com> wrote:
>
>> I have zero problems with RMA at ubnt, im not sure what happen but i
>> cant remember one time i have had problem getting a warranty swap
>> completed.
>>
>> I do on the other hand think its funny that they don't want you to
>> send your product back in packing peanuts but turn around send the 
>> product
>> back to you in packing peanuts.
>>
>> I have hate for packing peanuts.
>>
>> Shawn C. Peppers
>> Video Direct Satellite & Entertainment
>> 866-680-8433 Toll Free
>> 480-287-9960 Fax
>> http://www.video-direct.tv
>>
>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
>> ubnt_users@wispa.org> wrote:
>>
>> Hi Jan -
>>
>> Can you send me some examples of this?  This should not be
>> happening.  We make it a point to have the RMA process be as smooth as
>> possible, so if this is not happening, please send to me off-list and 
>> will
>> look into this and have it improved.
>>
>> Thanks,
>> Ben
>>
>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <
>> j.vank...@oregononline.net> wrote:
>>
>>> Our local supply chain is 2 days away, even when paying for next day
>>> it still takes 2.  We don't use Amazon except for emergencies and since
>>> most of the supply chains I've used in the past use a ubnt warehouse 
>>> which
>>> then sends out 6 or more months old product.  Stuff we use a lot of, I 
>>> have
>>> to keep in stock.  You can't expect customers to have to wait for 
>>> service,
>>> not tolerable.  The RMA that didn't happen had a test date of February
>>> 2016, unit tossed into recycle bin.
>>>
>>> Jan V
>>>
>>> On 08/10/2016 04:14 AM, Tim wrote:
>>>
>>> Off topic a bit:
>>>
>>> We purchase from a local supply house.
>>> Provides a local inventory for us.
>>>
>>> Do not favor Amazon approach.
>>>
>>> You pay a small premium but the benefits are great in supporting a
>>> local supply chain that is willing to work with you.
>>>
>>>
>>>
>>> *Sent from my Verizon Wireless 4G LTE DROID*
>>>
>>>
>>> Jan-OOLLC  
>>> wrote:
>>>
>>> I think I'll not bother with RMA as ubnt requires too much BS to
>>> jump through.  Had an airrouter HP fail same day installed and 
>>> description
>>> of failure was not adequate enough for them ( burned-up, too hot to 
>>> touch,
>>> not working).  I'm a one man show and don't have hours of free time to
>>> satisfy them.  For stuff under $70 it's not worth my time to spend
>>> additional hours jumping through hoops after already spending money on
>>> truck rolls.  They know I'm a wisp with spare parts in a stockroom and 
>>> yet
>>> they treat me like a onetime user with nothing better to do than game
>>> them.  I would go to a new vendor if it would be worth the cost and
>>> effort.  It's not worth the aggravation
>>>
>>> Jan V
>>>
>>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
>>>
>>>
>>> So we were all over this prism line before it was really the prism
>>> line (mainly cause i've been drooling since seeing the prism demo in 
>>> vegas
>>> last year)  we had purchased several AC radios (and a few AC light 
>>> radios)
>>> to test with.  Had a hard time finding them around may - so  i actually
>>> tried Amazon.
>>>
>>> Found several there - but apparently they

Re: [Ubnt_users] kudos to ubnt - rma

[Andy Trimmell]

I’ve never had one issue with UBNT RMA and I expect the same from other 
companies but I don’t get it.

 

Another company that starts with a C doesn’t even do RMAs. I have to call my 
distributor……

 

From: ubnt_users-boun...@wispa.org [mailto:ubnt_users-boun...@wispa.org] On 
Behalf Of Ben Moore via Ubnt_users
Sent: Wednesday, August 10, 2016 2:17 PM
To: Josh Luthman
Cc: Ubiquiti Users Group
Subject: Re: [Ubnt_users] kudos to ubnt - rma

 

It may say that...but definitely won't be ;)  I have sent an email to RMA team 
to discontinue the peanuts ASAP.

 

On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman  
wrote:

The RMA notice going out, I believe, does warn it may be turned down.  It has 
been a while since I've done an RMA to be honest.




 

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

 

On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users 
 wrote:

Message received loud and clear! ;)  Will get this transitioned.

 

FYI - We will not turn down your RMA for using peanuts.  Like I said, I think 
we try and be very accommodating with the RMA's.  Let us know if there are 
issues you are facing.

 

Thanks,

Ben

 

On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:

+1 Ben! What's funny is UBNT requests we not send RMA's with peanuts! 

 

On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users 
 wrote:

I am not a fan of the packing peanuts either ;)  We will find better solution 
here.

 

Thanks,

Ben

 

On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers 
 wrote:

I have zero problems with RMA at ubnt, im not sure what happen but i cant 
remember one time i have had problem getting a warranty swap completed. 

 

I do on the other hand think its funny that they don't want you to send your 
product back in packing peanuts but turn around send the product back to you in 
packing peanuts.

 

I have hate for packing peanuts.

Shawn C. Peppers

Video Direct Satellite & Entertainment

866-680-8433 Toll Free

480-287-9960 Fax

http://www.video-direct.tv


On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users  
wrote:

Hi Jan - 

 

Can you send me some examples of this?  This should not be happening.  
We make it a point to have the RMA process be as smooth as possible, so if this 
is not happening, please send to me off-list and will look into this and have 
it improved.

 

Thanks,

Ben

 

On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC 
 wrote:

Our local supply chain is 2 days away, even when paying for next day it 
still takes 2.  We don't use Amazon except for emergencies and since most of 
the supply chains I've used in the past use a ubnt warehouse which then sends 
out 6 or more months old product.  Stuff we use a lot of, I have to keep in 
stock.  You can't expect customers to have to wait for service, not tolerable.  
The RMA that didn't happen had a test date of February 2016, unit tossed into 
recycle bin.

Jan V

On 08/10/2016 04:14 AM, Tim wrote:

Off topic a bit:

 

We purchase from a local supply house.

Provides a local inventory for us.

 

Do not favor Amazon approach.

 

You pay a small premium but the benefits are great in 
supporting a local supply chain that is willing to work with you.

 

 

 

Sent from my Verizon Wireless 4G LTE DROID



Jan-OOLLC  
<mailto:j.vank...@oregononline.net>  wrote:

I think I'll not bother with RMA as ubnt requires too much BS 
to jump through.  Had an airrouter HP fail same day installed and description 
of failure was not adequate enough for them ( burned-up, too hot to touch, not 
working).  I'm a one man show and don't have hours of free time to satisfy 
them.  For stuff under $70 it's not worth my time to spend additional hours 
jumping through hoops after already spending money on truck rolls.  They know 
I'm a wisp with spare parts in a stockroom and yet they treat me like a onetime 
user with nothing better to do than game them.  I would go to a new vendor if 
it would be worth the cost and effort.  It's not worth the aggravation

Jan V

On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:

 

So we were all over this prism line before it was 
really the prism line (mainly cause i've been drooling since seeing the prism 
demo in vegas last year)  we had purchased several AC radios (and a few AC 
light radios) to test with.  Had a hard time finding them around may - so  i 
actually tried Amazon.

 

Found several there - but apparen

Re: [Ubnt_users] kudos to ubnt - rma

[Ben Moore via Ubnt_users]

It may say that...but definitely won't be ;)  I have sent an email to RMA
team to discontinue the peanuts ASAP.

On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman 
wrote:

> The RMA notice going out, I believe, does warn it may be turned down.  It
> has been a while since I've done an RMA to be honest.
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
>> Message received loud and clear! ;)  Will get this transitioned.
>>
>> FYI - We will not turn down your RMA for using peanuts.  Like I said, I
>> think we try and be very accommodating with the RMA's.  Let us know if
>> there are issues you are facing.
>>
>> Thanks,
>> Ben
>>
>> On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:
>>
>>> +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts!
>>>
>>> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
>>> ubnt_users@wispa.org> wrote:
>>>
 I am not a fan of the packing peanuts either ;)  We will find better
 solution here.

 Thanks,
 Ben

 On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
 videodirectwispal...@gmail.com> wrote:

> I have zero problems with RMA at ubnt, im not sure what happen but i
> cant remember one time i have had problem getting a warranty swap
> completed.
>
> I do on the other hand think its funny that they don't want you to
> send your product back in packing peanuts but turn around send the product
> back to you in packing peanuts.
>
> I have hate for packing peanuts.
>
> Shawn C. Peppers
> Video Direct Satellite & Entertainment
> 866-680-8433 Toll Free
> 480-287-9960 Fax
> http://www.video-direct.tv
>
> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
> Hi Jan -
>
> Can you send me some examples of this?  This should not be happening.
> We make it a point to have the RMA process be as smooth as possible, so if
> this is not happening, please send to me off-list and will look into this
> and have it improved.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <
> j.vank...@oregononline.net> wrote:
>
>> Our local supply chain is 2 days away, even when paying for next day
>> it still takes 2.  We don't use Amazon except for emergencies and since
>> most of the supply chains I've used in the past use a ubnt warehouse 
>> which
>> then sends out 6 or more months old product.  Stuff we use a lot of, I 
>> have
>> to keep in stock.  You can't expect customers to have to wait for 
>> service,
>> not tolerable.  The RMA that didn't happen had a test date of February
>> 2016, unit tossed into recycle bin.
>>
>> Jan V
>>
>> On 08/10/2016 04:14 AM, Tim wrote:
>>
>> Off topic a bit:
>>
>> We purchase from a local supply house.
>> Provides a local inventory for us.
>>
>> Do not favor Amazon approach.
>>
>> You pay a small premium but the benefits are great in supporting a
>> local supply chain that is willing to work with you.
>>
>>
>>
>> *Sent from my Verizon Wireless 4G LTE DROID*
>>
>>
>> Jan-OOLLC  
>> wrote:
>>
>> I think I'll not bother with RMA as ubnt requires too much BS to jump
>> through.  Had an airrouter HP fail same day installed and description of
>> failure was not adequate enough for them ( burned-up, too hot to touch, 
>> not
>> working).  I'm a one man show and don't have hours of free time to 
>> satisfy
>> them.  For stuff under $70 it's not worth my time to spend additional 
>> hours
>> jumping through hoops after already spending money on truck rolls.  They
>> know I'm a wisp with spare parts in a stockroom and yet they treat me 
>> like
>> a onetime user with nothing better to do than game them.  I would go to a
>> new vendor if it would be worth the cost and effort.  It's not worth the
>> aggravation
>>
>> Jan V
>>
>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
>>
>>
>> So we were all over this prism line before it was really the prism
>> line (mainly cause i've been drooling since seeing the prism demo in 
>> vegas
>> last year)  we had purchased several AC radios (and a few AC light 
>> radios)
>> to test with.  Had a hard time finding them around may - so  i actually
>> tried Amazon.
>>
>> Found several there - but apparently they were older units.
>>
>> We attempted to install one but it had the "flash memory failure" the
>> day we got it out of the box.
>>
>> Attempted to RMA it - the date code was so old they denied the RMA.
>>
>> So I looked up our amazon receipt, resubmitted the RMA (again -
>> p

Re: [Ubnt_users] kudos to ubnt - rma

[Josh Luthman]

The RMA notice going out, I believe, does warn it may be turned down.  It
has been a while since I've done an RMA to be honest.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users <
ubnt_users@wispa.org> wrote:

> Message received loud and clear! ;)  Will get this transitioned.
>
> FYI - We will not turn down your RMA for using peanuts.  Like I said, I
> think we try and be very accommodating with the RMA's.  Let us know if
> there are issues you are facing.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:
>
>> +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts!
>>
>> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
>> ubnt_users@wispa.org> wrote:
>>
>>> I am not a fan of the packing peanuts either ;)  We will find better
>>> solution here.
>>>
>>> Thanks,
>>> Ben
>>>
>>> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
>>> videodirectwispal...@gmail.com> wrote:
>>>
 I have zero problems with RMA at ubnt, im not sure what happen but i
 cant remember one time i have had problem getting a warranty swap
 completed.

 I do on the other hand think its funny that they don't want you to send
 your product back in packing peanuts but turn around send the product back
 to you in packing peanuts.

 I have hate for packing peanuts.

 Shawn C. Peppers
 Video Direct Satellite & Entertainment
 866-680-8433 Toll Free
 480-287-9960 Fax
 http://www.video-direct.tv

 On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
 ubnt_users@wispa.org> wrote:

 Hi Jan -

 Can you send me some examples of this?  This should not be happening.
 We make it a point to have the RMA process be as smooth as possible, so if
 this is not happening, please send to me off-list and will look into this
 and have it improved.

 Thanks,
 Ben

 On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC >>> > wrote:

> Our local supply chain is 2 days away, even when paying for next day
> it still takes 2.  We don't use Amazon except for emergencies and since
> most of the supply chains I've used in the past use a ubnt warehouse which
> then sends out 6 or more months old product.  Stuff we use a lot of, I 
> have
> to keep in stock.  You can't expect customers to have to wait for service,
> not tolerable.  The RMA that didn't happen had a test date of February
> 2016, unit tossed into recycle bin.
>
> Jan V
>
> On 08/10/2016 04:14 AM, Tim wrote:
>
> Off topic a bit:
>
> We purchase from a local supply house.
> Provides a local inventory for us.
>
> Do not favor Amazon approach.
>
> You pay a small premium but the benefits are great in supporting a
> local supply chain that is willing to work with you.
>
>
>
> *Sent from my Verizon Wireless 4G LTE DROID*
>
>
> Jan-OOLLC  
> wrote:
>
> I think I'll not bother with RMA as ubnt requires too much BS to jump
> through.  Had an airrouter HP fail same day installed and description of
> failure was not adequate enough for them ( burned-up, too hot to touch, 
> not
> working).  I'm a one man show and don't have hours of free time to satisfy
> them.  For stuff under $70 it's not worth my time to spend additional 
> hours
> jumping through hoops after already spending money on truck rolls.  They
> know I'm a wisp with spare parts in a stockroom and yet they treat me like
> a onetime user with nothing better to do than game them.  I would go to a
> new vendor if it would be worth the cost and effort.  It's not worth the
> aggravation
>
> Jan V
>
> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
>
>
> So we were all over this prism line before it was really the prism
> line (mainly cause i've been drooling since seeing the prism demo in vegas
> last year)  we had purchased several AC radios (and a few AC light radios)
> to test with.  Had a hard time finding them around may - so  i actually
> tried Amazon.
>
> Found several there - but apparently they were older units.
>
> We attempted to install one but it had the "flash memory failure" the
> day we got it out of the box.
>
> Attempted to RMA it - the date code was so old they denied the RMA.
>
> So I looked up our amazon receipt, resubmitted the RMA (again -
> purchased from Amazon in like May) - and attached the invoice with the RMA
> submission.
>
> UBNT approved the RMA.
>
> I know I've seen complaints about "shelf life" of ubnt gear in the
> past and denied RMA's.  I don't think I've submitted an RMA in quite some
> time since all of that.  Happy to see UBNT heard us and addressed that.
>
> Long live UBNT!

Re: [Ubnt_users] kudos to ubnt - rma

[Ben Moore via Ubnt_users]

Message received loud and clear! ;)  Will get this transitioned.

FYI - We will not turn down your RMA for using peanuts.  Like I said, I
think we try and be very accommodating with the RMA's.  Let us know if
there are issues you are facing.

Thanks,
Ben

On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:

> +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts!
>
> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
>> I am not a fan of the packing peanuts either ;)  We will find better
>> solution here.
>>
>> Thanks,
>> Ben
>>
>> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
>> videodirectwispal...@gmail.com> wrote:
>>
>>> I have zero problems with RMA at ubnt, im not sure what happen but i
>>> cant remember one time i have had problem getting a warranty swap
>>> completed.
>>>
>>> I do on the other hand think its funny that they don't want you to send
>>> your product back in packing peanuts but turn around send the product back
>>> to you in packing peanuts.
>>>
>>> I have hate for packing peanuts.
>>>
>>> Shawn C. Peppers
>>> Video Direct Satellite & Entertainment
>>> 866-680-8433 Toll Free
>>> 480-287-9960 Fax
>>> http://www.video-direct.tv
>>>
>>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
>>> ubnt_users@wispa.org> wrote:
>>>
>>> Hi Jan -
>>>
>>> Can you send me some examples of this?  This should not be happening.
>>> We make it a point to have the RMA process be as smooth as possible, so if
>>> this is not happening, please send to me off-list and will look into this
>>> and have it improved.
>>>
>>> Thanks,
>>> Ben
>>>
>>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC 
>>> wrote:
>>>
 Our local supply chain is 2 days away, even when paying for next day it
 still takes 2.  We don't use Amazon except for emergencies and since most
 of the supply chains I've used in the past use a ubnt warehouse which then
 sends out 6 or more months old product.  Stuff we use a lot of, I have to
 keep in stock.  You can't expect customers to have to wait for service, not
 tolerable.  The RMA that didn't happen had a test date of February 2016,
 unit tossed into recycle bin.

 Jan V

 On 08/10/2016 04:14 AM, Tim wrote:

 Off topic a bit:

 We purchase from a local supply house.
 Provides a local inventory for us.

 Do not favor Amazon approach.

 You pay a small premium but the benefits are great in supporting a
 local supply chain that is willing to work with you.



 *Sent from my Verizon Wireless 4G LTE DROID*


 Jan-OOLLC  
 wrote:

 I think I'll not bother with RMA as ubnt requires too much BS to jump
 through.  Had an airrouter HP fail same day installed and description of
 failure was not adequate enough for them ( burned-up, too hot to touch, not
 working).  I'm a one man show and don't have hours of free time to satisfy
 them.  For stuff under $70 it's not worth my time to spend additional hours
 jumping through hoops after already spending money on truck rolls.  They
 know I'm a wisp with spare parts in a stockroom and yet they treat me like
 a onetime user with nothing better to do than game them.  I would go to a
 new vendor if it would be worth the cost and effort.  It's not worth the
 aggravation

 Jan V

 On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:


 So we were all over this prism line before it was really the prism line
 (mainly cause i've been drooling since seeing the prism demo in vegas last
 year)  we had purchased several AC radios (and a few AC light radios) to
 test with.  Had a hard time finding them around may - so  i actually tried
 Amazon.

 Found several there - but apparently they were older units.

 We attempted to install one but it had the "flash memory failure" the
 day we got it out of the box.

 Attempted to RMA it - the date code was so old they denied the RMA.

 So I looked up our amazon receipt, resubmitted the RMA (again -
 purchased from Amazon in like May) - and attached the invoice with the RMA
 submission.

 UBNT approved the RMA.

 I know I've seen complaints about "shelf life" of ubnt gear in the past
 and denied RMA's.  I don't think I've submitted an RMA in quite some time
 since all of that.  Happy to see UBNT heard us and addressed that.

 Long live UBNT!

 Thanks




 ___
 Ubnt_users mailing 
 listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users




 ___
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 Ubnt_users mailing list

Re: [Ubnt_users] kudos to ubnt - rma

[CBB - Jay Fuller]

Salvador nailed me when i was talking about an af3x issue too.
awesome - i didn't even have to go to a forum lol
actually - wasn't even an issue.  just sharing performance data

  - Original Message - 
  From: RickG 
  To: Ubiquiti Users Group 
  Sent: Wednesday, August 10, 2016 12:43 PM
  Subject: Re: [Ubnt_users] kudos to ubnt - rma


  +1. On that note, Salvador has already contacted me about me AF5X complaint 
here last night!


  On Wed, Aug 10, 2016 at 12:37 PM, Shawn C. Peppers 
 wrote:

I have zero problems with RMA at ubnt, im not sure what happen but i cant 
remember one time i have had problem getting a warranty swap completed. 


I do on the other hand think its funny that they don't want you to send 
your product back in packing peanuts but turn around send the product back to 
you in packing peanuts.


I have hate for packing peanuts.

Shawn C. Peppers
Video Direct Satellite & Entertainment
866-680-8433 Toll Free
480-287-9960 Fax
http://www.video-direct.tv

On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users 
 wrote:


  Hi Jan - 


  Can you send me some examples of this?  This should not be happening.  We 
make it a point to have the RMA process be as smooth as possible, so if this is 
not happening, please send to me off-list and will look into this and have it 
improved.


  Thanks,
  Ben


  On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC  
wrote:

Our local supply chain is 2 days away, even when paying for next day it 
still takes 2.  We don't use Amazon except for emergencies and since most of 
the supply chains I've used in the past use a ubnt warehouse which then sends 
out 6 or more months old product.  Stuff we use a lot of, I have to keep in 
stock.  You can't expect customers to have to wait for service, not tolerable.  
The RMA that didn't happen had a test date of February 2016, unit tossed into 
recycle bin.


Jan V



On 08/10/2016 04:14 AM, Tim wrote:

  Off topic a bit:


  We purchase from a local supply house.
  Provides a local inventory for us.


  Do not favor Amazon approach.


  You pay a small premium but the benefits are great in supporting a 
local supply chain that is willing to work with you.






  Sent from my Verizon Wireless 4G LTE DROID


  Jan-OOLLC  wrote:


  I think I'll not bother with RMA as ubnt requires too much BS to jump 
through.  Had an airrouter HP fail same day installed and description of 
failure was not adequate enough for them ( burned-up, too hot to touch, not 
working).  I'm a one man show and don't have hours of free time to satisfy 
them.  For stuff under $70 it's not worth my time to spend additional hours 
jumping through hoops after already spending money on truck rolls.  They know 
I'm a wisp with spare parts in a stockroom and yet they treat me like a onetime 
user with nothing better to do than game them.  I would go to a new vendor if 
it would be worth the cost and effort.  It's not worth the aggravation


  Jan V



  On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:


So we were all over this prism line before it was really the prism 
line (mainly cause i've been drooling since seeing the prism demo in vegas last 
year)  we had purchased several AC radios (and a few AC light radios) to test 
with.  Had a hard time finding them around may - so  i actually tried Amazon.

Found several there - but apparently they were older units.

We attempted to install one but it had the "flash memory failure" 
the day we got it out of the box.

Attempted to RMA it - the date code was so old they denied the RMA.

So I looked up our amazon receipt, resubmitted the RMA (again - 
purchased from Amazon in like May) - and attached the invoice with the RMA 
submission.

UBNT approved the RMA.

I know I've seen complaints about "shelf life" of ubnt gear in the 
past and denied RMA's.  I don't think I've submitted an RMA in quite some time 
since all of that.  Happy to see UBNT heard us and addressed that.

Long live UBNT!

Thanks



 

___
Ubnt_users mailing list
Ubnt_users@wispa.org
http://lists.wispa.org/mailman/listinfo/ubnt_users


   

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Ubnt_users@wispa.org
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  Ubnt_users@wispa.org
  http://lists.wispa

Re: [Ubnt_users] kudos to ubnt - rma

[RickG]

+1 Ben! What's funny is UBNT requests we not send RMA's with peanuts!

On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
ubnt_users@wispa.org> wrote:

> I am not a fan of the packing peanuts either ;)  We will find better
> solution here.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
> videodirectwispal...@gmail.com> wrote:
>
>> I have zero problems with RMA at ubnt, im not sure what happen but i cant
>> remember one time i have had problem getting a warranty swap completed.
>>
>> I do on the other hand think its funny that they don't want you to send
>> your product back in packing peanuts but turn around send the product back
>> to you in packing peanuts.
>>
>> I have hate for packing peanuts.
>>
>> Shawn C. Peppers
>> Video Direct Satellite & Entertainment
>> 866-680-8433 Toll Free
>> 480-287-9960 Fax
>> http://www.video-direct.tv
>>
>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
>> ubnt_users@wispa.org> wrote:
>>
>> Hi Jan -
>>
>> Can you send me some examples of this?  This should not be happening.  We
>> make it a point to have the RMA process be as smooth as possible, so if
>> this is not happening, please send to me off-list and will look into this
>> and have it improved.
>>
>> Thanks,
>> Ben
>>
>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC 
>> wrote:
>>
>>> Our local supply chain is 2 days away, even when paying for next day it
>>> still takes 2.  We don't use Amazon except for emergencies and since most
>>> of the supply chains I've used in the past use a ubnt warehouse which then
>>> sends out 6 or more months old product.  Stuff we use a lot of, I have to
>>> keep in stock.  You can't expect customers to have to wait for service, not
>>> tolerable.  The RMA that didn't happen had a test date of February 2016,
>>> unit tossed into recycle bin.
>>>
>>> Jan V
>>>
>>> On 08/10/2016 04:14 AM, Tim wrote:
>>>
>>> Off topic a bit:
>>>
>>> We purchase from a local supply house.
>>> Provides a local inventory for us.
>>>
>>> Do not favor Amazon approach.
>>>
>>> You pay a small premium but the benefits are great in supporting a local
>>> supply chain that is willing to work with you.
>>>
>>>
>>>
>>> *Sent from my Verizon Wireless 4G LTE DROID*
>>>
>>>
>>> Jan-OOLLC  
>>> wrote:
>>>
>>> I think I'll not bother with RMA as ubnt requires too much BS to jump
>>> through.  Had an airrouter HP fail same day installed and description of
>>> failure was not adequate enough for them ( burned-up, too hot to touch, not
>>> working).  I'm a one man show and don't have hours of free time to satisfy
>>> them.  For stuff under $70 it's not worth my time to spend additional hours
>>> jumping through hoops after already spending money on truck rolls.  They
>>> know I'm a wisp with spare parts in a stockroom and yet they treat me like
>>> a onetime user with nothing better to do than game them.  I would go to a
>>> new vendor if it would be worth the cost and effort.  It's not worth the
>>> aggravation
>>>
>>> Jan V
>>>
>>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
>>>
>>>
>>> So we were all over this prism line before it was really the prism line
>>> (mainly cause i've been drooling since seeing the prism demo in vegas last
>>> year)  we had purchased several AC radios (and a few AC light radios) to
>>> test with.  Had a hard time finding them around may - so  i actually tried
>>> Amazon.
>>>
>>> Found several there - but apparently they were older units.
>>>
>>> We attempted to install one but it had the "flash memory failure" the
>>> day we got it out of the box.
>>>
>>> Attempted to RMA it - the date code was so old they denied the RMA.
>>>
>>> So I looked up our amazon receipt, resubmitted the RMA (again -
>>> purchased from Amazon in like May) - and attached the invoice with the RMA
>>> submission.
>>>
>>> UBNT approved the RMA.
>>>
>>> I know I've seen complaints about "shelf life" of ubnt gear in the past
>>> and denied RMA's.  I don't think I've submitted an RMA in quite some time
>>> since all of that.  Happy to see UBNT heard us and addressed that.
>>>
>>> Long live UBNT!
>>>
>>> Thanks
>>>
>>>
>>>
>>>
>>> ___
>>> Ubnt_users mailing 
>>> listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users
>>>
>>>
>>>
>>>
>>> ___
>>> Ubnt_users mailing 
>>> listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users
>>>
>>>
>>>
>>> ___
>>> Ubnt_users mailing list
>>> Ubnt_users@wispa.org
>>> http://lists.wispa.org/mailman/listinfo/ubnt_users
>>>
>>>
>> ___
>> Ubnt_users mailing list
>> Ubnt_users@wispa.org
>> http://lists.wispa.org/mailman/listinfo/ubnt_users
>>
>>
>
> ___
> Ubnt_users mailing list
> Ubnt_users@wispa.org
> http://lists.wispa.org/mailman/listinfo/ubnt_users
>
>


-- 
-RickG KyWiFi
___

Re: [Ubnt_users] kudos to ubnt - rma

[RickG]

+1. On that note, Salvador has already contacted me about me AF5X complaint
here last night!

On Wed, Aug 10, 2016 at 12:37 PM, Shawn C. Peppers <
videodirectwispal...@gmail.com> wrote:

> I have zero problems with RMA at ubnt, im not sure what happen but i cant
> remember one time i have had problem getting a warranty swap completed.
>
> I do on the other hand think its funny that they don't want you to send
> your product back in packing peanuts but turn around send the product back
> to you in packing peanuts.
>
> I have hate for packing peanuts.
>
> Shawn C. Peppers
> Video Direct Satellite & Entertainment
> 866-680-8433 Toll Free
> 480-287-9960 Fax
> http://www.video-direct.tv
>
> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
> Hi Jan -
>
> Can you send me some examples of this?  This should not be happening.  We
> make it a point to have the RMA process be as smooth as possible, so if
> this is not happening, please send to me off-list and will look into this
> and have it improved.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC 
> wrote:
>
>> Our local supply chain is 2 days away, even when paying for next day it
>> still takes 2.  We don't use Amazon except for emergencies and since most
>> of the supply chains I've used in the past use a ubnt warehouse which then
>> sends out 6 or more months old product.  Stuff we use a lot of, I have to
>> keep in stock.  You can't expect customers to have to wait for service, not
>> tolerable.  The RMA that didn't happen had a test date of February 2016,
>> unit tossed into recycle bin.
>>
>> Jan V
>>
>> On 08/10/2016 04:14 AM, Tim wrote:
>>
>> Off topic a bit:
>>
>> We purchase from a local supply house.
>> Provides a local inventory for us.
>>
>> Do not favor Amazon approach.
>>
>> You pay a small premium but the benefits are great in supporting a local
>> supply chain that is willing to work with you.
>>
>>
>>
>> *Sent from my Verizon Wireless 4G LTE DROID*
>>
>>
>> Jan-OOLLC  
>> wrote:
>>
>> I think I'll not bother with RMA as ubnt requires too much BS to jump
>> through.  Had an airrouter HP fail same day installed and description of
>> failure was not adequate enough for them ( burned-up, too hot to touch, not
>> working).  I'm a one man show and don't have hours of free time to satisfy
>> them.  For stuff under $70 it's not worth my time to spend additional hours
>> jumping through hoops after already spending money on truck rolls.  They
>> know I'm a wisp with spare parts in a stockroom and yet they treat me like
>> a onetime user with nothing better to do than game them.  I would go to a
>> new vendor if it would be worth the cost and effort.  It's not worth the
>> aggravation
>>
>> Jan V
>>
>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
>>
>>
>> So we were all over this prism line before it was really the prism line
>> (mainly cause i've been drooling since seeing the prism demo in vegas last
>> year)  we had purchased several AC radios (and a few AC light radios) to
>> test with.  Had a hard time finding them around may - so  i actually tried
>> Amazon.
>>
>> Found several there - but apparently they were older units.
>>
>> We attempted to install one but it had the "flash memory failure" the day
>> we got it out of the box.
>>
>> Attempted to RMA it - the date code was so old they denied the RMA.
>>
>> So I looked up our amazon receipt, resubmitted the RMA (again - purchased
>> from Amazon in like May) - and attached the invoice with the RMA submission.
>>
>> UBNT approved the RMA.
>>
>> I know I've seen complaints about "shelf life" of ubnt gear in the past
>> and denied RMA's.  I don't think I've submitted an RMA in quite some time
>> since all of that.  Happy to see UBNT heard us and addressed that.
>>
>> Long live UBNT!
>>
>> Thanks
>>
>>
>>
>>
>> ___
>> Ubnt_users mailing 
>> listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users
>>
>>
>>
>>
>> ___
>> Ubnt_users mailing 
>> listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users
>>
>>
>>
>> ___
>> Ubnt_users mailing list
>> Ubnt_users@wispa.org
>> http://lists.wispa.org/mailman/listinfo/ubnt_users
>>
>>
> ___
> Ubnt_users mailing list
> Ubnt_users@wispa.org
> http://lists.wispa.org/mailman/listinfo/ubnt_users
>
>
> ___
> Ubnt_users mailing list
> Ubnt_users@wispa.org
> http://lists.wispa.org/mailman/listinfo/ubnt_users
>
>


-- 
-RickG KyWiFi
___
Ubnt_users mailing list
Ubnt_users@wispa.org
http://lists.wispa.org/mailman/listinfo/ubnt_users

Re: [Ubnt_users] kudos to ubnt - rma

[Robert]

Same as throwing it away at that point plus shipping...

On 08/10/2016 10:26 AM, Josh Luthman wrote:
> I believe they deny your RMA if you sent peanuts.
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Wed, Aug 10, 2016 at 1:23 PM, Robert  <mailto:nos...@avantwireless.com>> wrote:
>
> You send them out, you should expect them back...  It's called
> recycling...
>
> On 08/10/2016 10:07 AM, Josh Luthman wrote:
> > You know what's most annoying about the packing peanuts?  Their RMA
> > instructions specify to not use them yourself.  Do as we say, not as we
> > do =(
> >
> >
> > Josh Luthman
> > Office:937-552-2340 
> > Direct:937-552-2343 
> > 1100 Wayne St
> > Suite 1337
> > Troy, OH 45373
> >
> > On Wed, Aug 10, 2016 at 12:57 PM, Troy Gibson, Byhalia.net
> > mailto:t...@byhalia.net> <mailto:t...@byhalia.net
> <mailto:t...@byhalia.net>>> wrote:
> >
> > I agree with Shawn.   Never a problem on RMAs.  Very responsive!!
> >
> > Agree too on getting rid of packing peanuts!!
> >
> > Troy
> >
> > Sent from my Verizon, Samsung Galaxy smartphone
> >
> >  Original message 
> > From: Ben Moore via Ubnt_users  <mailto:ubnt_users@wispa.org>
> > <mailto:ubnt_users@wispa.org <mailto:ubnt_users@wispa.org>>>
> > Date: 8/10/16 12:43 PM (GMT-05:00)
> > To: "Shawn C. Peppers"  <mailto:videodirectwispal...@gmail.com>
> > <mailto:videodirectwispal...@gmail.com 
> <mailto:videodirectwispal...@gmail.com>>>
> > Cc: Ubiquiti Users Group  <mailto:ubnt_users@wispa.org>
> > <mailto:ubnt_users@wispa.org <mailto:ubnt_users@wispa.org>>>
> > Subject: Re: [Ubnt_users] kudos to ubnt - rma
> >
> > I am not a fan of the packing peanuts either ;)  We will find better
> > solution here.
> >
> > Thanks,
> > Ben
> >
> > On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers
> >  <mailto:videodirectwispal...@gmail.com>
> > <mailto:videodirectwispal...@gmail.com
> <mailto:videodirectwispal...@gmail.com>>> wrote:
> >
> > I have zero problems with RMA at ubnt, im not sure what happen
> > but i cant remember one time i have had problem getting a
> > warranty swap completed.
> >
> > I do on the other hand think its funny that they don't want you
> > to send your product back in packing peanuts but turn around
> > send the product back to you in packing peanuts.
> >
> > I have hate for packing peanuts.
> >
> > Shawn C. Peppers
> > Video Direct Satellite & Entertainment
>  > 866-680-8433   > Toll Free
>  > 480-287-9960   > Fax
> >http://www.video-direct.tv
> >
> > On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users
> > mailto:ubnt_users@wispa.org>
> <mailto:ubnt_users@wispa.org <mailto:ubnt_users@wispa.org>>> wrote:
> >
> >> Hi Jan -
> >>
> >> Can you send me some examples of this?  This should not be
> >> happening.  We make it a point to have the RMA process be as
> >> smooth as possible, so if this is not happening, please send
> >> to me off-list and will look into this and have it improved.
> >>
> >> Thanks,
> >> Ben
> >>
> >> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC
> >> mailto:j.vank...@oregononline.net>
> >> <mailto:j.vank...@oregononline.net 
> <mailto:j.vank...@oregononline.net>>> wrote:
> >>
> >> Our local supply chain is 2 days away, even when paying
> >> for next day it still takes 2.  We don't use Amazon except
> >> for emergencies and since most of the supply chains I've
> >> used in the past use a ubnt warehouse which then sends out
> >> 6 or more months old product. Stuff we use a lot of,

Re: [Ubnt_users] kudos to ubnt - rma

[Josh Luthman]

I believe they deny your RMA if you sent peanuts.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Wed, Aug 10, 2016 at 1:23 PM, Robert  wrote:

> You send them out, you should expect them back...  It's called recycling...
>
> On 08/10/2016 10:07 AM, Josh Luthman wrote:
> > You know what's most annoying about the packing peanuts?  Their RMA
> > instructions specify to not use them yourself.  Do as we say, not as we
> > do =(
> >
> >
> > Josh Luthman
> > Office: 937-552-2340
> > Direct: 937-552-2343
> > 1100 Wayne St
> > Suite 1337
> > Troy, OH 45373
> >
> > On Wed, Aug 10, 2016 at 12:57 PM, Troy Gibson, Byhalia.net
> > mailto:t...@byhalia.net>> wrote:
> >
> > I agree with Shawn.   Never a problem on RMAs.  Very responsive!!
> >
> > Agree too on getting rid of packing peanuts!!
> >
> > Troy
> >
> > Sent from my Verizon, Samsung Galaxy smartphone
> >
> >  Original message 
> > From: Ben Moore via Ubnt_users  > <mailto:ubnt_users@wispa.org>>
> > Date: 8/10/16 12:43 PM (GMT-05:00)
> > To: "Shawn C. Peppers"  > <mailto:videodirectwispal...@gmail.com>>
> > Cc: Ubiquiti Users Group  > <mailto:ubnt_users@wispa.org>>
> > Subject: Re: [Ubnt_users] kudos to ubnt - rma
> >
> > I am not a fan of the packing peanuts either ;)  We will find better
> > solution here.
> >
> > Thanks,
> > Ben
> >
> > On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers
> >  > <mailto:videodirectwispal...@gmail.com>> wrote:
> >
> > I have zero problems with RMA at ubnt, im not sure what happen
> > but i cant remember one time i have had problem getting a
> > warranty swap completed.
> >
> > I do on the other hand think its funny that they don't want you
> > to send your product back in packing peanuts but turn around
> > send the product back to you in packing peanuts.
> >
> > I have hate for packing peanuts.
> >
> > Shawn C. Peppers
> > Video Direct Satellite & Entertainment
> > 866-680-8433  Toll Free
> > 480-287-9960  Fax
> > http://www.video-direct.tv
> >
> > On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users
> > mailto:ubnt_users@wispa.org>> wrote:
> >
> >> Hi Jan -
> >>
> >> Can you send me some examples of this?  This should not be
> >> happening.  We make it a point to have the RMA process be as
> >> smooth as possible, so if this is not happening, please send
> >> to me off-list and will look into this and have it improved.
> >>
> >> Thanks,
> >> Ben
> >>
> >> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC
> >>  >> <mailto:j.vank...@oregononline.net>> wrote:
> >>
> >> Our local supply chain is 2 days away, even when paying
> >> for next day it still takes 2.  We don't use Amazon except
> >> for emergencies and since most of the supply chains I've
> >> used in the past use a ubnt warehouse which then sends out
> >> 6 or more months old product. Stuff we use a lot of, I
> >> have to keep in stock.  You can't expect customers to have
> >> to wait for service, not tolerable.  The RMA that didn't
> >> happen had a test date of February 2016, unit tossed into
> >> recycle bin.
> >>
> >> Jan V
> >>
> >> On 08/10/2016 04:14 AM, Tim wrote:
> >>> Off topic a bit:
> >>>
> >>> We purchase from a local supply house.
> >>> Provides a local inventory for us.
> >>>
> >>> Do not favor Amazon approach.
> >>>
> >>> You pay a small premium but the benefits are great in
> >>> supporting a local supply chain that is willing to work
> >>> with you.
> >>>
> >>>
> >>>
> >>> /Sent from my Verizon Wireless 4G LTE DROID/
> >>>
> >>>
> >>> Jan-OOLLC 
> >>>   

Re: [Ubnt_users] kudos to ubnt - rma

[Robert]

You send them out, you should expect them back...  It's called recycling...

On 08/10/2016 10:07 AM, Josh Luthman wrote:
> You know what's most annoying about the packing peanuts?  Their RMA
> instructions specify to not use them yourself.  Do as we say, not as we
> do =(
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Wed, Aug 10, 2016 at 12:57 PM, Troy Gibson, Byhalia.net
> mailto:t...@byhalia.net>> wrote:
>
> I agree with Shawn.   Never a problem on RMAs.  Very responsive!!
>
> Agree too on getting rid of packing peanuts!!
>
> Troy
>
> Sent from my Verizon, Samsung Galaxy smartphone
>
>  Original message 
> From: Ben Moore via Ubnt_users  <mailto:ubnt_users@wispa.org>>
> Date: 8/10/16 12:43 PM (GMT-05:00)
> To: "Shawn C. Peppers"  <mailto:videodirectwispal...@gmail.com>>
> Cc: Ubiquiti Users Group  <mailto:ubnt_users@wispa.org>>
> Subject: Re: [Ubnt_users] kudos to ubnt - rma
>
> I am not a fan of the packing peanuts either ;)  We will find better
> solution here.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers
>  <mailto:videodirectwispal...@gmail.com>> wrote:
>
> I have zero problems with RMA at ubnt, im not sure what happen
> but i cant remember one time i have had problem getting a
> warranty swap completed.
>
> I do on the other hand think its funny that they don't want you
> to send your product back in packing peanuts but turn around
> send the product back to you in packing peanuts.
>
> I have hate for packing peanuts.
>
> Shawn C. Peppers
> Video Direct Satellite & Entertainment
> 866-680-8433  Toll Free
> 480-287-9960  Fax
> http://www.video-direct.tv
>
> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users
> mailto:ubnt_users@wispa.org>> wrote:
>
>> Hi Jan -
>>
>> Can you send me some examples of this?  This should not be
>> happening.  We make it a point to have the RMA process be as
>> smooth as possible, so if this is not happening, please send
>> to me off-list and will look into this and have it improved.
>>
>> Thanks,
>> Ben
>>
>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC
>> > <mailto:j.vank...@oregononline.net>> wrote:
>>
>> Our local supply chain is 2 days away, even when paying
>> for next day it still takes 2.  We don't use Amazon except
>> for emergencies and since most of the supply chains I've
>> used in the past use a ubnt warehouse which then sends out
>> 6 or more months old product. Stuff we use a lot of, I
>> have to keep in stock.  You can't expect customers to have
>> to wait for service, not tolerable.  The RMA that didn't
>> happen had a test date of February 2016, unit tossed into
>> recycle bin.
>>
>> Jan V
>>
>> On 08/10/2016 04:14 AM, Tim wrote:
>>> Off topic a bit:
>>>
>>> We purchase from a local supply house.
>>> Provides a local inventory for us.
>>>
>>> Do not favor Amazon approach.
>>>
>>> You pay a small premium but the benefits are great in
>>> supporting a local supply chain that is willing to work
>>> with you.
>>>
>>>
>>>
>>> /Sent from my Verizon Wireless 4G LTE DROID/
>>>
>>>
>>> Jan-OOLLC 
>>> <mailto:j.vank...@oregononline.net> wrote:
>>>
>>> I think I'll not bother with RMA as ubnt requires too
>>> much BS to jump through.  Had an airrouter HP fail same
>>> day installed and description of failure was not adequate
>>> enough for them ( burned-up, too hot to touch, not
>>> working).  I'm a one man show and don't have hours of
>>> free time to satisfy them.  For stuff under $70 it's not
>>> worth my time to spend additional hours jumping through
>>> hoops after already spending money on truck rolls.  They
>>> know I&

Re: [Ubnt_users] kudos to ubnt - rma

[Josh Luthman]

You know what's most annoying about the packing peanuts?  Their RMA
instructions specify to not use them yourself.  Do as we say, not as we do
=(


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Wed, Aug 10, 2016 at 12:57 PM, Troy Gibson, Byhalia.net  wrote:

> I agree with Shawn.   Never a problem on RMAs.  Very responsive!!
>
> Agree too on getting rid of packing peanuts!!
>
> Troy
>
> Sent from my Verizon, Samsung Galaxy smartphone
>
>  Original message 
> From: Ben Moore via Ubnt_users 
> Date: 8/10/16 12:43 PM (GMT-05:00)
> To: "Shawn C. Peppers" 
> Cc: Ubiquiti Users Group 
> Subject: Re: [Ubnt_users] kudos to ubnt - rma
>
> I am not a fan of the packing peanuts either ;)  We will find better
> solution here.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
> videodirectwispal...@gmail.com> wrote:
>
>> I have zero problems with RMA at ubnt, im not sure what happen but i cant
>> remember one time i have had problem getting a warranty swap completed.
>>
>> I do on the other hand think its funny that they don't want you to send
>> your product back in packing peanuts but turn around send the product back
>> to you in packing peanuts.
>>
>> I have hate for packing peanuts.
>>
>> Shawn C. Peppers
>> Video Direct Satellite & Entertainment
>> 866-680-8433 Toll Free
>> 480-287-9960 Fax
>> http://www.video-direct.tv
>>
>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
>> ubnt_users@wispa.org> wrote:
>>
>> Hi Jan -
>>
>> Can you send me some examples of this?  This should not be happening.  We
>> make it a point to have the RMA process be as smooth as possible, so if
>> this is not happening, please send to me off-list and will look into this
>> and have it improved.
>>
>> Thanks,
>> Ben
>>
>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC 
>> wrote:
>>
>>> Our local supply chain is 2 days away, even when paying for next day it
>>> still takes 2.  We don't use Amazon except for emergencies and since most
>>> of the supply chains I've used in the past use a ubnt warehouse which then
>>> sends out 6 or more months old product.  Stuff we use a lot of, I have to
>>> keep in stock.  You can't expect customers to have to wait for service, not
>>> tolerable.  The RMA that didn't happen had a test date of February 2016,
>>> unit tossed into recycle bin.
>>>
>>> Jan V
>>>
>>> On 08/10/2016 04:14 AM, Tim wrote:
>>>
>>> Off topic a bit:
>>>
>>> We purchase from a local supply house.
>>> Provides a local inventory for us.
>>>
>>> Do not favor Amazon approach.
>>>
>>> You pay a small premium but the benefits are great in supporting a local
>>> supply chain that is willing to work with you.
>>>
>>>
>>>
>>> *Sent from my Verizon Wireless 4G LTE DROID*
>>>
>>>
>>> Jan-OOLLC  
>>> wrote:
>>>
>>> I think I'll not bother with RMA as ubnt requires too much BS to jump
>>> through.  Had an airrouter HP fail same day installed and description of
>>> failure was not adequate enough for them ( burned-up, too hot to touch, not
>>> working).  I'm a one man show and don't have hours of free time to satisfy
>>> them.  For stuff under $70 it's not worth my time to spend additional hours
>>> jumping through hoops after already spending money on truck rolls.  They
>>> know I'm a wisp with spare parts in a stockroom and yet they treat me like
>>> a onetime user with nothing better to do than game them.  I would go to a
>>> new vendor if it would be worth the cost and effort.  It's not worth the
>>> aggravation
>>>
>>> Jan V
>>>
>>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
>>>
>>>
>>> So we were all over this prism line before it was really the prism line
>>> (mainly cause i've been drooling since seeing the prism demo in vegas last
>>> year)  we had purchased several AC radios (and a few AC light radios) to
>>> test with.  Had a hard time finding them around may - so  i actually tried
>>> Amazon.
>>>
>>> Found several there - but apparently they were older units.
>>>
>>> We attempted to install one but it had the "flash memory failure" the
>>> day we got it out of the box.
>>&

Re: [Ubnt_users] kudos to ubnt - rma

[Mike Hammett]

Expansions, capacity upgrades, etc., etc. Your shelf shouldn't contain so much 
gear that it's the same gear 4 years later. 




- 
Mike Hammett 

Intelligent Computing Solutions 


Midwest Internet Exchange 


The Brothers WISP 

- Original Message -

From: "CBB - Jay Fuller"  
To: "Ubiquiti Users Group"  
Sent: Wednesday, August 10, 2016 11:58:36 AM 
Subject: Re: [Ubnt_users] kudos to ubnt - rma 

 

If it don't get zapped, i don't need to cycle it... 



- Original Message - 
From: Mike Hammett 
To: Ubiquiti Users Group 
Sent: Wednesday, August 10, 2016 11:43 AM 
Subject: Re: [Ubnt_users] kudos to ubnt - rma 


You have to cycle your stock. FIFO. 




- 
Mike Hammett 

Intelligent Computing Solutions 


Midwest Internet Exchange 


The Brothers WISP 

- Original Message -

From: "CBB - Jay Fuller" < par...@cyberbroadband.net > 
To: "Ubiquiti Users Group" < ubnt_users@wispa.org > 
Sent: Wednesday, August 10, 2016 11:38:34 AM 
Subject: Re: [Ubnt_users] kudos to ubnt - rma 

 

I've had stuff on shelves here for 4+ years - i had to replace a rocket that 
when i put it up (two weeks ago) it was still on 5.2.1 

Not my fault the radio will be out of warranty if it gets zapped two weeks from 
nowit was just a result of being a well prepared wisp. 

Although I hate having stuff on the shelf that long - and frankly, I don't have 
much on the shelf anymore. 



- Original Message - 
From: Ben Moore via Ubnt_users 
To: Ubiquiti Users Group 
Sent: Wednesday, August 10, 2016 11:24 AM 
Subject: Re: [Ubnt_users] kudos to ubnt - rma 


Hi Jan - 


Can you send me some examples of this? This should not be happening. We make it 
a point to have the RMA process be as smooth as possible, so if this is not 
happening, please send to me off-list and will look into this and have it 
improved. 


Thanks, 
Ben 


On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC < j.vank...@oregononline.net > 
wrote: 




Our local supply chain is 2 days away, even when paying for next day it still 
takes 2. We don't use Amazon except for emergencies and since most of the 
supply chains I've used in the past use a ubnt warehouse which then sends out 6 
or more months old product. Stuff we use a lot of, I have to keep in stock. You 
can't expect customers to have to wait for service, not tolerable. The RMA that 
didn't happen had a test date of February 2016, unit tossed into recycle bin. 


Jan V 




On 08/10/2016 04:14 AM, Tim wrote: 




Off topic a bit: 


We purchase from a local supply house. 
Provides a local inventory for us. 


Do not favor Amazon approach. 


You pay a small premium but the benefits are great in supporting a local supply 
chain that is willing to work with you. 






Sent from my Verizon Wireless 4G LTE DROID 

Jan-OOLLC  wrote: 


I think I'll not bother with RMA as ubnt requires too much BS to jump through. 
Had an airrouter HP fail same day installed and description of failure was not 
adequate enough for them ( burned-up, too hot to touch, not working). I'm a one 
man show and don't have hours of free time to satisfy them. For stuff under $70 
it's not worth my time to spend additional hours jumping through hoops after 
already spending money on truck rolls. They know I'm a wisp with spare parts in 
a stockroom and yet they treat me like a onetime user with nothing better to do 
than game them. I would go to a new vendor if it would be worth the cost and 
effort. It's not worth the aggravation 


Jan V 


On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: 




So we were all over this prism line before it was really the prism line (mainly 
cause i've been drooling since seeing the prism demo in vegas last year) we had 
purchased several AC radios (and a few AC light radios) to test with. Had a 
hard time finding them around may - so i actually tried Amazon. 

Found several there - but apparently they were older units. 

We attempted to install one but it had the "flash memory failure" the day we 
got it out of the box. 

Attempted to RMA it - the date code was so old they denied the RMA. 

So I looked up our amazon receipt, resubmitted the RMA (again - purchased from 
Amazon in like May) - and attached the invoice with the RMA submission. 

UBNT approved the RMA. 

I know I've seen complaints about "shelf life" of ubnt gear in the past and 
denied RMA's. I don't think I've submitted an RMA in quite some time since all 
of that. Happy to see UBNT heard us and addressed that. 

Long live UBNT! 

Thanks 



___
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Re: [Ubnt_users] kudos to ubnt - rma

[CBB - Jay Fuller]

If it don't get zapped, i don't need to cycle it...

  - Original Message - 
  From: Mike Hammett 
  To: Ubiquiti Users Group 
  Sent: Wednesday, August 10, 2016 11:43 AM
  Subject: Re: [Ubnt_users] kudos to ubnt - rma


  You have to cycle your stock. FIFO.




  -
  Mike Hammett

  Intelligent Computing Solutions


  Midwest Internet Exchange


  The Brothers WISP



--

  From: "CBB - Jay Fuller" 
  To: "Ubiquiti Users Group" 
  Sent: Wednesday, August 10, 2016 11:38:34 AM
  Subject: Re: [Ubnt_users] kudos to ubnt - rma

   

  I've had stuff on shelves here for 4+ years - i had to replace a rocket that 
when i put it up  (two weeks ago) it was still on 5.2.1

  Not my fault the radio will be out of warranty if it gets zapped two weeks 
from nowit was just a result of being a well prepared wisp.

  Although I hate having stuff on the shelf that long - and frankly, I don't 
have much on the shelf anymore.

- Original Message - 
From: Ben Moore via Ubnt_users 
To: Ubiquiti Users Group 
Sent: Wednesday, August 10, 2016 11:24 AM
    Subject: Re: [Ubnt_users] kudos to ubnt - rma


Hi Jan -  


Can you send me some examples of this?  This should not be happening.  We 
make it a point to have the RMA process be as smooth as possible, so if this is 
not happening, please send to me off-list and will look into this and have it 
improved.


Thanks,
Ben


On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC  
wrote:

  Our local supply chain is 2 days away, even when paying for next day it 
still takes 2.  We don't use Amazon except for emergencies and since most of 
the supply chains I've used in the past use a ubnt warehouse which then sends 
out 6 or more months old product.  Stuff we use a lot of, I have to keep in 
stock.  You can't expect customers to have to wait for service, not tolerable.  
The RMA that didn't happen had a test date of February 2016, unit tossed into 
recycle bin.


  Jan V



  On 08/10/2016 04:14 AM, Tim wrote:

Off topic a bit:


We purchase from a local supply house.
Provides a local inventory for us.


Do not favor Amazon approach.


You pay a small premium but the benefits are great in supporting a 
local supply chain that is willing to work with you.






Sent from my Verizon Wireless 4G LTE DROID


Jan-OOLLC  wrote:


I think I'll not bother with RMA as ubnt requires too much BS to jump 
through.  Had an airrouter HP fail same day installed and description of 
failure was not adequate enough for them ( burned-up, too hot to touch, not 
working).  I'm a one man show and don't have hours of free time to satisfy 
them.  For stuff under $70 it's not worth my time to spend additional hours 
jumping through hoops after already spending money on truck rolls.  They know 
I'm a wisp with spare parts in a stockroom and yet they treat me like a onetime 
user with nothing better to do than game them.  I would go to a new vendor if 
it would be worth the cost and effort.  It's not worth the aggravation


Jan V



On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:


  So we were all over this prism line before it was really the prism 
line (mainly cause i've been drooling since seeing the prism demo in vegas last 
year)  we had purchased several AC radios (and a few AC light radios) to test 
with.  Had a hard time finding them around may - so  i actually tried Amazon.

  Found several there - but apparently they were older units.

  We attempted to install one but it had the "flash memory failure" the 
day we got it out of the box.

  Attempted to RMA it - the date code was so old they denied the RMA.

  So I looked up our amazon receipt, resubmitted the RMA (again - 
purchased from Amazon in like May) - and attached the invoice with the RMA 
submission.

  UBNT approved the RMA.

  I know I've seen complaints about "shelf life" of ubnt gear in the 
past and denied RMA's.  I don't think I've submitted an RMA in quite some time 
since all of that.  Happy to see UBNT heard us and addressed that.

  Long live UBNT!

  Thanks



   

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Re: [Ubnt_users] kudos to ubnt - rma

[Troy Gibson, Byhalia.net]

I agree with Shawn.   Never a problem on RMAs.  Very responsive!!
Agree too on getting rid of packing peanuts!!
Troy
Sent from my Verizon, Samsung Galaxy smartphone
 Original message From: Ben Moore via Ubnt_users 
 Date: 8/10/16  12:43 PM  (GMT-05:00) To: "Shawn C. 
Peppers"  Cc: Ubiquiti Users Group 
 Subject: Re: [Ubnt_users] kudos to ubnt - rma 
I am not a fan of the packing peanuts either ;)  We will find better solution 
here.
Thanks,Ben
On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers 
 wrote:
I have zero problems with RMA at ubnt, im not sure what happen but i cant 
remember one time i have had problem getting a warranty swap completed. 
I do on the other hand think its funny that they don't want you to send your 
product back in packing peanuts but turn around send the product back to you in 
packing peanuts.
I have hate for packing peanuts.

Shawn C. PeppersVideo Direct Satellite & Entertainment866-680-8433 Toll 
Free480-287-9960 Faxhttp://www.video-direct.tv
On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users  
wrote:

Hi Jan - 
Can you send me some examples of this?  This should not be happening.  We make 
it a point to have the RMA process be as smooth as possible, so if this is not 
happening, please send to me off-list and will look into this and have it 
improved.
Thanks,Ben
On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC  wrote:

  

  
  
Our local supply chain is 2 days away, even when paying for next
  day it still takes 2.  We don't use Amazon except for emergencies
  and since most of the supply chains I've used in the past use a
  ubnt warehouse which then sends out 6 or more months old product. 
  Stuff we use a lot of, I have to keep in stock.  You can't expect
  customers to have to wait for service, not tolerable.  The RMA
  that didn't happen had a test date of February 2016, unit tossed
  into recycle bin.



  
  
  
  
  
  Jan V



  

On 08/10/2016 04:14 AM, Tim wrote:



  
Off topic a bit:



We purchase from a local supply house.
Provides a local inventory for us.



Do not favor Amazon approach.



You pay a small premium but the benefits are great in
  supporting a local supply chain that is willing to work with
  you.









Sent from my Verizon
  Wireless 4G LTE DROID
  
  

  

  Jan-OOLLC  wrote:

  

  I think I'll not bother with RMA as ubnt requires too much BS
to jump through.  Had an airrouter HP fail same day installed
and description of failure was not adequate enough for them (
burned-up, too hot to touch, not working).  I'm a one man show
and don't have hours of free time to satisfy them.  For stuff
under $70 it's not worth my time to spend additional hours
jumping through hoops after already spending money on truck
rolls.  They know I'm a wisp with spare parts in a stockroom and
yet they treat me like a onetime user with nothing better to do
than game them.  I would go to a new vendor if it would be worth
the cost and effort.  It's not worth the aggravation

  
  





Jan V

  


  
  On 08/09/2016 11:34 AM, CBB - Jay
Fuller wrote:

  
  



 
So we were all over this prism line
before it was really the prism line (mainly cause i've been
drooling since seeing the prism demo in vegas last year)  we
had purchased several AC radios (and a few AC light radios)
to test with.  Had a hard time finding them around may - so 
i actually tried Amazon.
 
Found several there - but apparently
they were older units.
 
We attempted to install one but it had
the "flash memory failure" the day we got it out of the box.
 
Attempted to RMA it - the date code was
so old they denied the RMA.

  

So I looked up our amazon receipt, resubmitted the RMA
(again - purchased from Amazon in like May) - and attached
the invoice with the RMA submission.
   
  UBNT approved the RMA.
   
  I know I've seen complaints about "shelf life" of ubnt
gear in the past and denied RMA's.  I don't think I've
submitted an RMA in quite some time since all of that. 
Happy to see UBNT heard us and addressed that.
   
  Long live UBNT!
   
  Thanks
   

Re: [Ubnt_users] kudos to ubnt - rma

[Mike Hammett]

You have to cycle your stock. FIFO. 




- 
Mike Hammett 

Intelligent Computing Solutions 


Midwest Internet Exchange 


The Brothers WISP 

- Original Message -

From: "CBB - Jay Fuller"  
To: "Ubiquiti Users Group"  
Sent: Wednesday, August 10, 2016 11:38:34 AM 
Subject: Re: [Ubnt_users] kudos to ubnt - rma 

 

I've had stuff on shelves here for 4+ years - i had to replace a rocket that 
when i put it up (two weeks ago) it was still on 5.2.1 

Not my fault the radio will be out of warranty if it gets zapped two weeks from 
nowit was just a result of being a well prepared wisp. 

Although I hate having stuff on the shelf that long - and frankly, I don't have 
much on the shelf anymore. 



- Original Message - 
From: Ben Moore via Ubnt_users 
To: Ubiquiti Users Group 
Sent: Wednesday, August 10, 2016 11:24 AM 
Subject: Re: [Ubnt_users] kudos to ubnt - rma 


Hi Jan - 


Can you send me some examples of this? This should not be happening. We make it 
a point to have the RMA process be as smooth as possible, so if this is not 
happening, please send to me off-list and will look into this and have it 
improved. 


Thanks, 
Ben 


On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC < j.vank...@oregononline.net > 
wrote: 




Our local supply chain is 2 days away, even when paying for next day it still 
takes 2. We don't use Amazon except for emergencies and since most of the 
supply chains I've used in the past use a ubnt warehouse which then sends out 6 
or more months old product. Stuff we use a lot of, I have to keep in stock. You 
can't expect customers to have to wait for service, not tolerable. The RMA that 
didn't happen had a test date of February 2016, unit tossed into recycle bin. 


Jan V 




On 08/10/2016 04:14 AM, Tim wrote: 




Off topic a bit: 


We purchase from a local supply house. 
Provides a local inventory for us. 


Do not favor Amazon approach. 


You pay a small premium but the benefits are great in supporting a local supply 
chain that is willing to work with you. 






Sent from my Verizon Wireless 4G LTE DROID 

Jan-OOLLC  wrote: 


I think I'll not bother with RMA as ubnt requires too much BS to jump through. 
Had an airrouter HP fail same day installed and description of failure was not 
adequate enough for them ( burned-up, too hot to touch, not working). I'm a one 
man show and don't have hours of free time to satisfy them. For stuff under $70 
it's not worth my time to spend additional hours jumping through hoops after 
already spending money on truck rolls. They know I'm a wisp with spare parts in 
a stockroom and yet they treat me like a onetime user with nothing better to do 
than game them. I would go to a new vendor if it would be worth the cost and 
effort. It's not worth the aggravation 


Jan V 


On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: 




So we were all over this prism line before it was really the prism line (mainly 
cause i've been drooling since seeing the prism demo in vegas last year) we had 
purchased several AC radios (and a few AC light radios) to test with. Had a 
hard time finding them around may - so i actually tried Amazon. 

Found several there - but apparently they were older units. 

We attempted to install one but it had the "flash memory failure" the day we 
got it out of the box. 

Attempted to RMA it - the date code was so old they denied the RMA. 

So I looked up our amazon receipt, resubmitted the RMA (again - purchased from 
Amazon in like May) - and attached the invoice with the RMA submission. 

UBNT approved the RMA. 

I know I've seen complaints about "shelf life" of ubnt gear in the past and 
denied RMA's. I don't think I've submitted an RMA in quite some time since all 
of that. Happy to see UBNT heard us and addressed that. 

Long live UBNT! 

Thanks 



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Re: [Ubnt_users] kudos to ubnt - rma

[Ben Moore via Ubnt_users]

I am not a fan of the packing peanuts either ;)  We will find better
solution here.

Thanks,
Ben

On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
videodirectwispal...@gmail.com> wrote:

> I have zero problems with RMA at ubnt, im not sure what happen but i cant
> remember one time i have had problem getting a warranty swap completed.
>
> I do on the other hand think its funny that they don't want you to send
> your product back in packing peanuts but turn around send the product back
> to you in packing peanuts.
>
> I have hate for packing peanuts.
>
> Shawn C. Peppers
> Video Direct Satellite & Entertainment
> 866-680-8433 Toll Free
> 480-287-9960 Fax
> http://www.video-direct.tv
>
> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
> Hi Jan -
>
> Can you send me some examples of this?  This should not be happening.  We
> make it a point to have the RMA process be as smooth as possible, so if
> this is not happening, please send to me off-list and will look into this
> and have it improved.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC 
> wrote:
>
>> Our local supply chain is 2 days away, even when paying for next day it
>> still takes 2.  We don't use Amazon except for emergencies and since most
>> of the supply chains I've used in the past use a ubnt warehouse which then
>> sends out 6 or more months old product.  Stuff we use a lot of, I have to
>> keep in stock.  You can't expect customers to have to wait for service, not
>> tolerable.  The RMA that didn't happen had a test date of February 2016,
>> unit tossed into recycle bin.
>>
>> Jan V
>>
>> On 08/10/2016 04:14 AM, Tim wrote:
>>
>> Off topic a bit:
>>
>> We purchase from a local supply house.
>> Provides a local inventory for us.
>>
>> Do not favor Amazon approach.
>>
>> You pay a small premium but the benefits are great in supporting a local
>> supply chain that is willing to work with you.
>>
>>
>>
>> *Sent from my Verizon Wireless 4G LTE DROID*
>>
>>
>> Jan-OOLLC  
>> wrote:
>>
>> I think I'll not bother with RMA as ubnt requires too much BS to jump
>> through.  Had an airrouter HP fail same day installed and description of
>> failure was not adequate enough for them ( burned-up, too hot to touch, not
>> working).  I'm a one man show and don't have hours of free time to satisfy
>> them.  For stuff under $70 it's not worth my time to spend additional hours
>> jumping through hoops after already spending money on truck rolls.  They
>> know I'm a wisp with spare parts in a stockroom and yet they treat me like
>> a onetime user with nothing better to do than game them.  I would go to a
>> new vendor if it would be worth the cost and effort.  It's not worth the
>> aggravation
>>
>> Jan V
>>
>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
>>
>>
>> So we were all over this prism line before it was really the prism line
>> (mainly cause i've been drooling since seeing the prism demo in vegas last
>> year)  we had purchased several AC radios (and a few AC light radios) to
>> test with.  Had a hard time finding them around may - so  i actually tried
>> Amazon.
>>
>> Found several there - but apparently they were older units.
>>
>> We attempted to install one but it had the "flash memory failure" the day
>> we got it out of the box.
>>
>> Attempted to RMA it - the date code was so old they denied the RMA.
>>
>> So I looked up our amazon receipt, resubmitted the RMA (again - purchased
>> from Amazon in like May) - and attached the invoice with the RMA submission.
>>
>> UBNT approved the RMA.
>>
>> I know I've seen complaints about "shelf life" of ubnt gear in the past
>> and denied RMA's.  I don't think I've submitted an RMA in quite some time
>> since all of that.  Happy to see UBNT heard us and addressed that.
>>
>> Long live UBNT!
>>
>> Thanks
>>
>>
>>
>>
>> ___
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>>
>>
>>
>>
>> ___
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Re: [Ubnt_users] kudos to ubnt - rma

[CBB - Jay Fuller]

I've had stuff on shelves here for 4+ years - i had to replace a rocket that 
when i put it up  (two weeks ago) it was still on 5.2.1

Not my fault the radio will be out of warranty if it gets zapped two weeks from 
nowit was just a result of being a well prepared wisp.

Although I hate having stuff on the shelf that long - and frankly, I don't have 
much on the shelf anymore.

  - Original Message - 
  From: Ben Moore via Ubnt_users 
  To: Ubiquiti Users Group 
  Sent: Wednesday, August 10, 2016 11:24 AM
  Subject: Re: [Ubnt_users] kudos to ubnt - rma


  Hi Jan - 


  Can you send me some examples of this?  This should not be happening.  We 
make it a point to have the RMA process be as smooth as possible, so if this is 
not happening, please send to me off-list and will look into this and have it 
improved.


  Thanks,
  Ben


  On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC  
wrote:

Our local supply chain is 2 days away, even when paying for next day it 
still takes 2.  We don't use Amazon except for emergencies and since most of 
the supply chains I've used in the past use a ubnt warehouse which then sends 
out 6 or more months old product.  Stuff we use a lot of, I have to keep in 
stock.  You can't expect customers to have to wait for service, not tolerable.  
The RMA that didn't happen had a test date of February 2016, unit tossed into 
recycle bin.


Jan V



On 08/10/2016 04:14 AM, Tim wrote:

  Off topic a bit:


  We purchase from a local supply house.
  Provides a local inventory for us.


  Do not favor Amazon approach.


  You pay a small premium but the benefits are great in supporting a local 
supply chain that is willing to work with you.






  Sent from my Verizon Wireless 4G LTE DROID


  Jan-OOLLC  wrote:


  I think I'll not bother with RMA as ubnt requires too much BS to jump 
through.  Had an airrouter HP fail same day installed and description of 
failure was not adequate enough for them ( burned-up, too hot to touch, not 
working).  I'm a one man show and don't have hours of free time to satisfy 
them.  For stuff under $70 it's not worth my time to spend additional hours 
jumping through hoops after already spending money on truck rolls.  They know 
I'm a wisp with spare parts in a stockroom and yet they treat me like a onetime 
user with nothing better to do than game them.  I would go to a new vendor if 
it would be worth the cost and effort.  It's not worth the aggravation


  Jan V



  On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:


So we were all over this prism line before it was really the prism line 
(mainly cause i've been drooling since seeing the prism demo in vegas last 
year)  we had purchased several AC radios (and a few AC light radios) to test 
with.  Had a hard time finding them around may - so  i actually tried Amazon.

Found several there - but apparently they were older units.

We attempted to install one but it had the "flash memory failure" the 
day we got it out of the box.

Attempted to RMA it - the date code was so old they denied the RMA.

So I looked up our amazon receipt, resubmitted the RMA (again - 
purchased from Amazon in like May) - and attached the invoice with the RMA 
submission.

UBNT approved the RMA.

I know I've seen complaints about "shelf life" of ubnt gear in the past 
and denied RMA's.  I don't think I've submitted an RMA in quite some time since 
all of that.  Happy to see UBNT heard us and addressed that.

Long live UBNT!

Thanks



 

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Re: [Ubnt_users] kudos to ubnt - rma

[Shawn C. Peppers]

I have zero problems with RMA at ubnt, im not sure what happen but i cant 
remember one time i have had problem getting a warranty swap completed. 

I do on the other hand think its funny that they don't want you to send your 
product back in packing peanuts but turn around send the product back to you in 
packing peanuts.

I have hate for packing peanuts.

Shawn C. Peppers
Video Direct Satellite & Entertainment
866-680-8433 Toll Free
480-287-9960 Fax
http://www.video-direct.tv

> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users  
> wrote:
> 
> Hi Jan - 
> 
> Can you send me some examples of this?  This should not be happening.  We 
> make it a point to have the RMA process be as smooth as possible, so if this 
> is not happening, please send to me off-list and will look into this and have 
> it improved.
> 
> Thanks,
> Ben
> 
>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC  
>> wrote:
>> Our local supply chain is 2 days away, even when paying for next day it 
>> still takes 2.  We don't use Amazon except for emergencies and since most of 
>> the supply chains I've used in the past use a ubnt warehouse which then 
>> sends out 6 or more months old product.  Stuff we use a lot of, I have to 
>> keep in stock.  You can't expect customers to have to wait for service, not 
>> tolerable.  The RMA that didn't happen had a test date of February 2016, 
>> unit tossed into recycle bin.
>> Jan V
>> 
>>> On 08/10/2016 04:14 AM, Tim wrote:
>>> Off topic a bit:
>>> 
>>> We purchase from a local supply house.
>>> Provides a local inventory for us.
>>> 
>>> Do not favor Amazon approach.
>>> 
>>> You pay a small premium but the benefits are great in supporting a local 
>>> supply chain that is willing to work with you.
>>> 
>>> 
>>> 
>>> Sent from my Verizon Wireless 4G LTE DROID
>>> 
>>> 
>>> Jan-OOLLC  wrote:
>>> 
>>> I think I'll not bother with RMA as ubnt requires too much BS to jump 
>>> through.  Had an airrouter HP fail same day installed and 
>>> description of failure was not adequate enough for them ( burned-up, too 
>>> hot to touch, not working).  I'm a one man show and don't have hours of 
>>> free time to satisfy them.  For stuff under $70 it's not worth my time to 
>>> spend additional hours jumping through hoops after already spending money 
>>> on truck rolls.  They know I'm a wisp with spare parts in a stockroom and 
>>> yet they treat me like a onetime user with nothing better to do than game 
>>> them.  I would go to a new vendor if it would be worth the cost and effort. 
>>>  It's not worth the aggravation
>>> Jan V
>>> 
 On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
  
 So we were all over this prism line before it was really the prism line 
 (mainly cause i've been drooling since seeing the prism demo in vegas last 
 year)  we had purchased several AC radios (and a few AC light radios) to 
 test with.  Had a hard time finding them around may - so  i actually tried 
 Amazon.
  
 Found several there - but apparently they were older units.
  
 We attempted to install one but it had the "flash memory failure" the day 
 we got it out of the box.
  
 Attempted to RMA it - the date code was so old they denied the RMA.
 
 So I looked up our amazon receipt, resubmitted the RMA (again - purchased 
 from Amazon in like May) - and attached the invoice with the RMA 
 submission.
  
 UBNT approved the RMA.
  
 I know I've seen complaints about "shelf life" of ubnt gear in the past 
 and denied RMA's.  I don't think I've submitted an RMA in quite some time 
 since all of that.  Happy to see UBNT heard us and addressed that.
  
 Long live UBNT!
  
 Thanks
  
  
 
 
 ___
 Ubnt_users mailing list
 Ubnt_users@wispa.org
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>>> 
>>> 
>>> 
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Re: [Ubnt_users] kudos to ubnt - rma

[Ben Moore via Ubnt_users]

Hi Jan -

Can you send me some examples of this?  This should not be happening.  We
make it a point to have the RMA process be as smooth as possible, so if
this is not happening, please send to me off-list and will look into this
and have it improved.

Thanks,
Ben

On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC 
wrote:

> Our local supply chain is 2 days away, even when paying for next day it
> still takes 2.  We don't use Amazon except for emergencies and since most
> of the supply chains I've used in the past use a ubnt warehouse which then
> sends out 6 or more months old product.  Stuff we use a lot of, I have to
> keep in stock.  You can't expect customers to have to wait for service, not
> tolerable.  The RMA that didn't happen had a test date of February 2016,
> unit tossed into recycle bin.
>
> Jan V
>
> On 08/10/2016 04:14 AM, Tim wrote:
>
> Off topic a bit:
>
> We purchase from a local supply house.
> Provides a local inventory for us.
>
> Do not favor Amazon approach.
>
> You pay a small premium but the benefits are great in supporting a local
> supply chain that is willing to work with you.
>
>
>
> *Sent from my Verizon Wireless 4G LTE DROID*
>
>
> Jan-OOLLC   wrote:
>
> I think I'll not bother with RMA as ubnt requires too much BS to jump
> through.  Had an airrouter HP fail same day installed and description of
> failure was not adequate enough for them ( burned-up, too hot to touch, not
> working).  I'm a one man show and don't have hours of free time to satisfy
> them.  For stuff under $70 it's not worth my time to spend additional hours
> jumping through hoops after already spending money on truck rolls.  They
> know I'm a wisp with spare parts in a stockroom and yet they treat me like
> a onetime user with nothing better to do than game them.  I would go to a
> new vendor if it would be worth the cost and effort.  It's not worth the
> aggravation
>
> Jan V
>
> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
>
>
> So we were all over this prism line before it was really the prism line
> (mainly cause i've been drooling since seeing the prism demo in vegas last
> year)  we had purchased several AC radios (and a few AC light radios) to
> test with.  Had a hard time finding them around may - so  i actually tried
> Amazon.
>
> Found several there - but apparently they were older units.
>
> We attempted to install one but it had the "flash memory failure" the day
> we got it out of the box.
>
> Attempted to RMA it - the date code was so old they denied the RMA.
>
> So I looked up our amazon receipt, resubmitted the RMA (again - purchased
> from Amazon in like May) - and attached the invoice with the RMA submission.
>
> UBNT approved the RMA.
>
> I know I've seen complaints about "shelf life" of ubnt gear in the past
> and denied RMA's.  I don't think I've submitted an RMA in quite some time
> since all of that.  Happy to see UBNT heard us and addressed that.
>
> Long live UBNT!
>
> Thanks
>
>
>
>
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>
>
>
>
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>
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Re: [Ubnt_users] kudos to ubnt - rma

[Mike Hammett]

Something's not right here... 




- 
Mike Hammett 

Intelligent Computing Solutions 


Midwest Internet Exchange 


The Brothers WISP 

- Original Message -

From: "Jan-OOLLC"  
To: "Ubiquiti Users Group"  
Sent: Wednesday, August 10, 2016 11:01:20 AM 
Subject: Re: [Ubnt_users] kudos to ubnt - rma 


Our local supply chain is 2 days away, even when paying for next day it still 
takes 2. We don't use Amazon except for emergencies and since most of the 
supply chains I've used in the past use a ubnt warehouse which then sends out 6 
or more months old product. Stuff we use a lot of, I have to keep in stock. You 
can't expect customers to have to wait for service, not tolerable. The RMA that 
didn't happen had a test date of February 2016, unit tossed into recycle bin. 


Jan V 


On 08/10/2016 04:14 AM, Tim wrote: 




Off topic a bit: 


We purchase from a local supply house. 
Provides a local inventory for us. 


Do not favor Amazon approach. 


You pay a small premium but the benefits are great in supporting a local supply 
chain that is willing to work with you. 






Sent from my Verizon Wireless 4G LTE DROID 

Jan-OOLLC  wrote: 


I think I'll not bother with RMA as ubnt requires too much BS to jump through. 
Had an airrouter HP fail same day installed and description of failure was not 
adequate enough for them ( burned-up, too hot to touch, not working). I'm a one 
man show and don't have hours of free time to satisfy them. For stuff under $70 
it's not worth my time to spend additional hours jumping through hoops after 
already spending money on truck rolls. They know I'm a wisp with spare parts in 
a stockroom and yet they treat me like a onetime user with nothing better to do 
than game them. I would go to a new vendor if it would be worth the cost and 
effort. It's not worth the aggravation 


Jan V 


On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: 




So we were all over this prism line before it was really the prism line (mainly 
cause i've been drooling since seeing the prism demo in vegas last year) we had 
purchased several AC radios (and a few AC light radios) to test with. Had a 
hard time finding them around may - so i actually tried Amazon. 

Found several there - but apparently they were older units. 

We attempted to install one but it had the "flash memory failure" the day we 
got it out of the box. 

Attempted to RMA it - the date code was so old they denied the RMA. 

So I looked up our amazon receipt, resubmitted the RMA (again - purchased from 
Amazon in like May) - and attached the invoice with the RMA submission. 

UBNT approved the RMA. 

I know I've seen complaints about "shelf life" of ubnt gear in the past and 
denied RMA's. I don't think I've submitted an RMA in quite some time since all 
of that. Happy to see UBNT heard us and addressed that. 

Long live UBNT! 

Thanks 



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Re: [Ubnt_users] kudos to ubnt - rma

[Jan-OOLLC]

Our local supply chain is 2 days away, even when paying for next day it 
still takes 2.  We don't use Amazon except for emergencies and since 
most of the supply chains I've used in the past use a ubnt warehouse 
which then sends out 6 or more months old product. Stuff we use a lot 
of, I have to keep in stock.  You can't expect customers to have to wait 
for service, not tolerable.  The RMA that didn't happen had a test date 
of February 2016, unit tossed into recycle bin.


Jan V

On 08/10/2016 04:14 AM, Tim wrote:

Off topic a bit:

We purchase from a local supply house.
Provides a local inventory for us.

Do not favor Amazon approach.

You pay a small premium but the benefits are great in supporting a 
local supply chain that is willing to work with you.




/Sent from my Verizon Wireless 4G LTE DROID/


Jan-OOLLC  wrote:

I think I'll not bother with RMA as ubnt requires too much BS to jump 
through.  Had an airrouter HP fail same day installed and description 
of failure was not adequate enough for them ( burned-up, too hot to 
touch, not working).  I'm a one man show and don't have hours of free 
time to satisfy them.  For stuff under $70 it's not worth my time to 
spend additional hours jumping through hoops after already spending 
money on truck rolls.  They know I'm a wisp with spare parts in a 
stockroom and yet they treat me like a onetime user with nothing 
better to do than game them.  I would go to a new vendor if it would 
be worth the cost and effort.  It's not worth the aggravation


Jan V

On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
So we were all over this prism line before it was really the prism 
line (mainly cause i've been drooling since seeing the prism demo in 
vegas last year)  we had purchased several AC radios (and a few AC 
light radios) to test with.  Had a hard time finding them around may 
- so i actually tried Amazon.

Found several there - but apparently they were older units.
We attempted to install one but it had the "flash memory failure" the 
day we got it out of the box.

Attempted to RMA it - the date code was so old they denied the RMA.

So I looked up our amazon receipt, resubmitted the RMA (again - 
purchased from Amazon in like May) - and attached the invoice with 
the RMA submission.

UBNT approved the RMA.
I know I've seen complaints about "shelf life" of ubnt gear in the 
past and denied RMA's.  I don't think I've submitted an RMA in quite 
some time since all of that. Happy to see UBNT heard us and addressed 
that.

Long live UBNT!
Thanks


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Re: [Ubnt_users] kudos to ubnt - rma

[Tim]

Off topic a bit:

We purchase from a local supply house.
Provides a local inventory for us.

Do not favor Amazon approach.

You pay a small premium but the benefits are great in supporting a local supply 
chain that is willing to work with you.



Sent from my Verizon Wireless 4G LTE DROID

Jan-OOLLC  wrote:

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Re: [Ubnt_users] kudos to ubnt - rma

[Jan-OOLLC]

I think I'll not bother with RMA as ubnt requires too much BS to jump 
through.  Had an airrouter HP fail same day installed and description of 
failure was not adequate enough for them ( burned-up, too hot to touch, 
not working).  I'm a one man show and don't have hours of free time to 
satisfy them.  For stuff under $70 it's not worth my time to spend 
additional hours jumping through hoops after already spending money on 
truck rolls.  They know I'm a wisp with spare parts in a stockroom and 
yet they treat me like a onetime user with nothing better to do than 
game them. I would go to a new vendor if it would be worth the cost and 
effort.  It's not worth the aggravation


Jan V

On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
So we were all over this prism line before it was really the prism 
line (mainly cause i've been drooling since seeing the prism demo in 
vegas last year)  we had purchased several AC radios (and a few AC 
light radios) to test with.  Had a hard time finding them around may - 
so  i actually tried Amazon.

Found several there - but apparently they were older units.
We attempted to install one but it had the "flash memory failure" the 
day we got it out of the box.

Attempted to RMA it - the date code was so old they denied the RMA.

So I looked up our amazon receipt, resubmitted the RMA (again - 
purchased from Amazon in like May) - and attached the invoice with the 
RMA submission.

UBNT approved the RMA.
I know I've seen complaints about "shelf life" of ubnt gear in the 
past and denied RMA's.  I don't think I've submitted an RMA in quite 
some time since all of that.  Happy to see UBNT heard us and addressed 
that.

Long live UBNT!
Thanks


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[Ubnt_users] kudos to ubnt - rma

[CBB - Jay Fuller]

So we were all over this prism line before it was really the prism line (mainly 
cause i've been drooling since seeing the prism demo in vegas last year)  we 
had purchased several AC radios (and a few AC light radios) to test with.  Had 
a hard time finding them around may - so  i actually tried Amazon.

Found several there - but apparently they were older units.

We attempted to install one but it had the "flash memory failure" the day we 
got it out of the box.

Attempted to RMA it - the date code was so old they denied the RMA.

So I looked up our amazon receipt, resubmitted the RMA (again - purchased from 
Amazon in like May) - and attached the invoice with the RMA submission.

UBNT approved the RMA.

I know I've seen complaints about "shelf life" of ubnt gear in the past and 
denied RMA's.  I don't think I've submitted an RMA in quite some time since all 
of that.  Happy to see UBNT heard us and addressed that.

Long live UBNT!

Thanks

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