Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

21st/22nd February 11:00 until 22:00

Minnie Business Systems
Finsbury House
23 Finsbury Circus
London EC2M 7UH

insha'Allah, I'll be there at eleven a.m. prompt, with the machine.
 



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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Alan Pope]

2009/2/19 Rowan :
> "Whereabouts in the UK are you Rowan? Perhaps we can hook you up with
> some real-world support which might be faster than lots of to-and-fro
> on the mailing list."
>
> That would be splendid, Alan, thank you for the thought. I am in north 
> London. Of course the great advantage of laptops is that one can easily 
> transport them at short notice. I would be delighted to bring it to anyone in 
> London who is prepared to take a look at it for me.
>

This could be your lucky weekend!

This very weekend we are holding a "bug jam" which is an event where
we attempt to squish as many bugs in Ubuntu as we possibly can. This
results in a bunch of experienced Ubuntu users being in the same
location at once, an ideal opportunity to get a laptop fixed I'd say!

Now, I will probably not be able to be there myself, and would not
want to volunteer others to attempt to fix the laptop for you, but I'm
sure someone who is going will step up and volunteer very shortly :)
*nudge* *nudge* chaps.

You can find details of when and where the event is taking place on
the website here:-

https://wiki.ubuntu.com/GlobalBugJam/London

Of course the primary goal of the event is one of squashing bugs, and
educating people on the bugsquashing process, it's not really an
end-user support event. However I suspect if the odd person turned up
and asked for help, I doubt they'd get turned away.

Cheers,
Al.

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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

"Whereabouts in the UK are you Rowan? Perhaps we can hook you up with
some real-world support which might be faster than lots of to-and-fro
on the mailing list."

That would be splendid, Alan, thank you for the thought. I am in north London. 
Of course the great advantage of laptops is that one can easily transport them 
at short notice. I would be delighted to bring it to anyone in London who is 
prepared to take a look at it for me.


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Alan Pope]

2009/2/19 Rowan :
> Liam Proven wrote:
>> Congratulations. Your was the rudest and most ungrateful email I've
>> dealt with in 21 years of supporting Unix systems.
> You must have lived a very sheltered life, Liam.
>

Lets just calm down guys.

Rowan, you clearly have a problematic device in your machine, and many
people have chipped in advice on how to assist. I appreciate it's
frustrating for you, and it's frustrating for others who expect
commands to yield results in your environment.

Sometimes it needs another pair of eyeballs on the machine.
Whereabouts in the UK are you Rowan? Perhaps we can hook you up with
some real-world support which might be faster than lots of to-and-fro
on the mailing list.

Cheers,
Al.

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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

Liam Proven wrote:
> Congratulations. Your was the rudest and most ungrateful email I've
> dealt with in 21 years of supporting Unix systems.
You must have lived a very sheltered life, Liam.


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Liam Proven]

2009/2/19 Rowan :
> If you don't wish to be patronising, then don't BE patronising. Assume
> that I am as competent with the hardware as you are.

Congratulations. Your was the rudest and most ungrateful email I've
dealt with in 21 years of supporting Unix systems.

Go buy a Mac. If you are going to be an insolent buffoon to people who
bend over backwards to help you *for free*, you don't deserve the
assistance.

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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

Now this is worth knowing! I am referring the whole problem back to the 
supplier's engineers for review. Thanks for this though!

-- /Actually, the command does work with the | key. When you get the "dmesg 
[-c][-n level][-s bufsize]" message, this means that you entered an invalid 
option for dmesg (grep and eth0 in this case). Because you get no output when 
using |, this means that there are no lines outputted by dmesg that contain 
eth0./ --


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Guy Thouret]

Unfortunately none of the below is going to be of any help to Rowan as
he has no ethernet interface recognised on his machine.

Guy.

On Thu, 2009-02-19 at 18:09 +, Liam Proven wrote:

> Rowan, it seems to me that the good-natured suggestions of people
> trying to be helpful here aren't getting you anywhere.
> 
> Here is an overview of the situation, as we understand it, trying
> "blind" to work out what's going on.
> 
> [1] The HomeHub has an Ethernet port. So does your Linux PC.
> [2] Now, normally, Ethernet requires little to no configuration. What
> should happen is this:
> [2a] you plug a cable into the H/hub
> [2b] you plug the other end into your PC. The link light should then
> come on, usually, green. Shortly afterwards, the traffic light should
> come on, often yellow and flickering as information flows.
> [2c] The PC gets given an Internet address automatically by the H/hub.
> This usually requires no intervention from you and no configuration.
> Most routers use the official private range, 192.168.x.y where /x/ and
> /y/ are numbers in the range 1 to 254, e.g. 192.168.0.1 or
> 192.168.1.1. The H/hub has one number - often the lowest, either
> 192.168.1.1 or 192.168.0.1 - and the PC gets another, similar number
> with the last octet - the digits after the 3rd & last dot - different,
> e.g. 192.168.1.23
> [3] That's it. You're online.
> 
> All the mucking around with setup CDs and things is marketing
> b*ll*cks, basically. It's not needed.
> 
> Now, we need to know at which stage this process is failing for you.
> It sounds like you have a problem at stage 2b: getting a link. We've
> more or less established that Linux knows you have a network port and
> that means it should be working. If it doesn't appear in the Ubuntu
> status bar, it is because nothing is connected to it and it's not
> "live".
> 
> Things you could try:
> 
>  - a different Ethernet cable.
>  - try the same cable but with the ends reversed: put the hub end in
> the PC and the PC end in the hub.
>  - try the same cable in another PC to see if that works as it should.
> (I am not sure from what you've written if you've done this already.
> You say that your Windows machine can connect, yes? Is that using the
> same cable?)
>  - try to borrow another router or something similar to see if another
> device gets a link light and an IP address. For testing, it doesn't
> matter if this other router is configured for your Internet connection
> or even attached to it - just plugged into the mains and turned on
> should be enough.
> 
> Without wishing to be patronising, are you 100% sure you have a
> proper, good, known-working Ethernet cable? It is possible to use a US
> telephone lead - they will plug into Ethernet ports and even click
> into place, but they won't work. The plugs are similar but the US
> telephone one is smaller.
> 
> Normal Ethernet plugs are called RJ45 connectors:
> http://en.wikipedia.org/wiki/File:Ethernet_RJ45_connector_p1160054.jpg
> 
> US telephone connectors are type RJ11:
> 
> http://en.wikipedia.org/wiki/File:Rj11_connector.jpg
> 
> They are very similar. You will probably find that your Homehub
> connects to the microfilter in your telephone socket with an RJ11
> cable. Using RJ11s by mistake is a common problem.
> 
> It won't help, but if you right-click on the top panel, pick "add to
> panel" and add the Network Monitor applet, you will get a permanent
> network-status indicator that appears even if the link is down. That
> might help.
> 
> -- 
> Liam Proven • Profile: http://www.linkedin.com/in/liamproven
> Email: lpro...@cix.co.uk • GMail/GoogleTalk/Orkut: lpro...@gmail.com
> Tel: +44 20-8685-0498 • Cell: +44 7939-087884 • Fax: + 44 870-9151419
> AOL/AIM/iChat, Yahoo & Skype: liamproven
> MSN: lpro...@hotmail.com • ICQ: 73187508
> 
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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

If you don't wish to be patronising, then don't BE patronising. Assume 
that I am as competent with the hardware as you are.

Liam Proven wrote:
> Rowan, it seems to me that the good-natured suggestions of people
> trying to be helpful here aren't getting you anywhere.
>
> Here is an overview of the situation, as we understand it, trying
> "blind" to work out what's going on.
>
> [1] The HomeHub has an Ethernet port. So does your Linux PC.
> [2] Now, normally, Ethernet requires little to no configuration. What
> should happen is this:
> [2a] you plug a cable into the H/hub
> [2b] you plug the other end into your PC. The link light should then
> come on, usually, green. Shortly afterwards, the traffic light should
> come on, often yellow and flickering as information flows.
> [2c] The PC gets given an Internet address automatically by the H/hub.
> This usually requires no intervention from you and no configuration.
> Most routers use the official private range, 192.168.x.y where /x/ and
> /y/ are numbers in the range 1 to 254, e.g. 192.168.0.1 or
> 192.168.1.1. The H/hub has one number - often the lowest, either
> 192.168.1.1 or 192.168.0.1 - and the PC gets another, similar number
> with the last octet - the digits after the 3rd & last dot - different,
> e.g. 192.168.1.23
> [3] That's it. You're online.
>
> All the mucking around with setup CDs and things is marketing
> b*ll*cks, basically. It's not needed.
>
> Now, we need to know at which stage this process is failing for you.
> It sounds like you have a problem at stage 2b: getting a link. We've
> more or less established that Linux knows you have a network port and
> that means it should be working. If it doesn't appear in the Ubuntu
> status bar, it is because nothing is connected to it and it's not
> "live".
>
> Things you could try:
>
>  - a different Ethernet cable.
>  - try the same cable but with the ends reversed: put the hub end in
> the PC and the PC end in the hub.
>  - try the same cable in another PC to see if that works as it should.
> (I am not sure from what you've written if you've done this already.
> You say that your Windows machine can connect, yes? Is that using the
> same cable?)
>  - try to borrow another router or something similar to see if another
> device gets a link light and an IP address. For testing, it doesn't
> matter if this other router is configured for your Internet connection
> or even attached to it - just plugged into the mains and turned on
> should be enough.
>
> Without wishing to be patronising, are you 100% sure you have a
> proper, good, known-working Ethernet cable? It is possible to use a US
> telephone lead - they will plug into Ethernet ports and even click
> into place, but they won't work. The plugs are similar but the US
> telephone one is smaller.
>
> Normal Ethernet plugs are called RJ45 connectors:
> http://en.wikipedia.org/wiki/File:Ethernet_RJ45_connector_p1160054.jpg
>
> US telephone connectors are type RJ11:
>
> http://en.wikipedia.org/wiki/File:Rj11_connector.jpg
>
> They are very similar. You will probably find that your Homehub
> connects to the microfilter in your telephone socket with an RJ11
> cable. Using RJ11s by mistake is a common problem.
>
> It won't help, but if you right-click on the top panel, pick "add to
> panel" and add the Network Monitor applet, you will get a permanent
> network-status indicator that appears even if the link is down. That
> might help.
>
>   


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Harry Rickards]

Actually, the command does work with the | key. When you get the

dmesg [-c][-n level][-s bufsize]

message, this means that you entered an invalid option for dmesg (grep  
and eth0 in this case).
Because you get no output when using |, this means that there are no  
lines outputted by dmesg that contain
eth0.

Quoting Rowan :

> Good man, Paul - there is indeed a "/" key with "|" as its upper case. I
> hadn't realised they were the same. However, in this terminal anyway,
> the command only works WITHOUT the "|", and it yields
>
> dmesg [-c][-n level][-s bufsize]
>
> WITH the "|" character inserted, it yields no response at all, it just
> posts another input prompt, like what you see when you first open the
> terminal.
>
>
> Paul Sutton wrote:
 There is no | key on the Linux machine (there is one on this Sony
 Windows machine)


>>
>> is there a key with the | symbol on but split in 2,  as in 2 shorter
>> lines above each other but still vertical.  on my keyboard (genius) its
>> on the same key as \
>>
>> Paul
>
>
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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

Good man, Paul - there is indeed a "/" key with "|" as its upper case. I 
hadn't realised they were the same. However, in this terminal anyway, 
the command only works WITHOUT the "|", and it yields

dmesg [-c][-n level][-s bufsize]

WITH the "|" character inserted, it yields no response at all, it just 
posts another input prompt, like what you see when you first open the 
terminal.


Paul Sutton wrote:
>>> There is no | key on the Linux machine (there is one on this Sony 
>>> Windows machine)
>>>
>>>   
>
> is there a key with the | symbol on but split in 2,  as in 2 shorter
> lines above each other but still vertical.  on my keyboard (genius) its
> on the same key as \
>
> Paul


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Liam Proven]

Rowan, it seems to me that the good-natured suggestions of people
trying to be helpful here aren't getting you anywhere.

Here is an overview of the situation, as we understand it, trying
"blind" to work out what's going on.

[1] The HomeHub has an Ethernet port. So does your Linux PC.
[2] Now, normally, Ethernet requires little to no configuration. What
should happen is this:
[2a] you plug a cable into the H/hub
[2b] you plug the other end into your PC. The link light should then
come on, usually, green. Shortly afterwards, the traffic light should
come on, often yellow and flickering as information flows.
[2c] The PC gets given an Internet address automatically by the H/hub.
This usually requires no intervention from you and no configuration.
Most routers use the official private range, 192.168.x.y where /x/ and
/y/ are numbers in the range 1 to 254, e.g. 192.168.0.1 or
192.168.1.1. The H/hub has one number - often the lowest, either
192.168.1.1 or 192.168.0.1 - and the PC gets another, similar number
with the last octet - the digits after the 3rd & last dot - different,
e.g. 192.168.1.23
[3] That's it. You're online.

All the mucking around with setup CDs and things is marketing
b*ll*cks, basically. It's not needed.

Now, we need to know at which stage this process is failing for you.
It sounds like you have a problem at stage 2b: getting a link. We've
more or less established that Linux knows you have a network port and
that means it should be working. If it doesn't appear in the Ubuntu
status bar, it is because nothing is connected to it and it's not
"live".

Things you could try:

 - a different Ethernet cable.
 - try the same cable but with the ends reversed: put the hub end in
the PC and the PC end in the hub.
 - try the same cable in another PC to see if that works as it should.
(I am not sure from what you've written if you've done this already.
You say that your Windows machine can connect, yes? Is that using the
same cable?)
 - try to borrow another router or something similar to see if another
device gets a link light and an IP address. For testing, it doesn't
matter if this other router is configured for your Internet connection
or even attached to it - just plugged into the mains and turned on
should be enough.

Without wishing to be patronising, are you 100% sure you have a
proper, good, known-working Ethernet cable? It is possible to use a US
telephone lead - they will plug into Ethernet ports and even click
into place, but they won't work. The plugs are similar but the US
telephone one is smaller.

Normal Ethernet plugs are called RJ45 connectors:
http://en.wikipedia.org/wiki/File:Ethernet_RJ45_connector_p1160054.jpg

US telephone connectors are type RJ11:

http://en.wikipedia.org/wiki/File:Rj11_connector.jpg

They are very similar. You will probably find that your Homehub
connects to the microfilter in your telephone socket with an RJ11
cable. Using RJ11s by mistake is a common problem.

It won't help, but if you right-click on the top panel, pick "add to
panel" and add the Network Monitor applet, you will get a permanent
network-status indicator that appears even if the link is down. That
might help.

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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Guy Thouret]

Ah ok, I should have realised obviously that the machine you are issuing
the commands on is not the machine you are sending emails from.
Sorry!

Do you have access to a USB drive or similar to copy over to the windows
machine as a text file?

Failing that:
dmesg | grep Realtek
dmesg | grep Ethernet
dmesg | grep RTL

May yield the information we are seeking without the other hundred or so
lines.
(It is important here to enter Realtek and Ethernet with first letter a
capital and RTL in capitals)

| character is shift + \ on both my UK and US layout keyboards.

Guy.

On Thu, 2009-02-19 at 17:33 +, Rowan wrote:

> Sorry, but "dmesg" as a whole is something like a hundred lines long, 
> and I have no way to copy it electronically.
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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Paul Sutton]

-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

LeeGroups wrote:
> Rowan,
> 
> Oh, it's definitely there somewhere, just that Sony didn't print it.
> Try pressing all of the non-letter keys, with and with the shift key...
> 
> Lee
> 
>> There is no | key on the Linux machine (there is one on this Sony 
>> Windows machine)
>>

is there a key with the | symbol on but split in 2,  as in 2 shorter
lines above each other but still vertical.  on my keyboard (genius) its
on the same key as \

Paul
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Version: GnuPG v1.4.9 (GNU/Linux)
Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org

iEYEARECAAYFAkmdm8EACgkQaggq1k2FJq1/xwCfYe9W/Bg2B2oz6dO65egQkeXj
b64AoJgphbi80ot+NozFmsatlxWxmL0/
=nOMU
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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[LeeGroups]

Rowan,

Oh, it's definitely there somewhere, just that Sony didn't print it.
Try pressing all of the non-letter keys, with and with the shift key...

Lee

> There is no | key on the Linux machine (there is one on this Sony 
> Windows machine)
>
> LeeGroups wrote:
>   
>>> "sudo dmesg grep eth0" gives:
>>>
>>> usage: dmesg [-c][-n level][-s bufsize]
>>>   
>>> 
>>>   
>> I thin that should be -
>>
>> "sudo dmesg | grep eth0"
>>
>> i.e. with the extra | character...
>>
>>
>> Lee
>>
>>
>>
>>
>>   
>> 
>
>
>   

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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

Sorry, but "dmesg" as a whole is something like a hundred lines long, 
and I have no way to copy it electronically.


Guy Thouret wrote:
> Because there is no eth0 that command will not show us anything anyway.
>
> Can you attach the output of just dmesg please?
>
> Guy.
>
> On Thu, 2009-02-19 at 17:16 +, Rowan wrote:
>> There is no | key on the Linux machine (there is one on this Sony 
>> Windows machine)
>>
>> LeeGroups wrote:
>> >> "sudo dmesg grep eth0" gives:
>> >>
>> >> usage: dmesg [-c][-n level][-s bufsize]
>> >>   
>> >> 
>> >
>> > I thin that should be -
>> >
>> > "sudo dmesg | grep eth0"
>> >
>> > i.e. with the extra | character...
>> >
>> >
>> > Lee
>> >
>> >
>> >
>> >
>> >   
>>
>>
>> 


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Guy Thouret]

Because there is no eth0 that command will not show us anything anyway.

Can you attach the output of just dmesg please?

Guy.

On Thu, 2009-02-19 at 17:16 +, Rowan wrote:

> There is no | key on the Linux machine (there is one on this Sony 
> Windows machine)
> 
> LeeGroups wrote:
> >> "sudo dmesg grep eth0" gives:
> >>
> >> usage: dmesg [-c][-n level][-s bufsize]
> >>   
> >> 
> >
> > I thin that should be -
> >
> > "sudo dmesg | grep eth0"
> >
> > i.e. with the extra | character...
> >
> >
> > Lee
> >
> >
> >
> >
> >   
> 
> 
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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

There is no | key on the Linux machine (there is one on this Sony 
Windows machine)

LeeGroups wrote:
>> "sudo dmesg grep eth0" gives:
>>
>> usage: dmesg [-c][-n level][-s bufsize]
>>   
>> 
>
> I thin that should be -
>
> "sudo dmesg | grep eth0"
>
> i.e. with the extra | character...
>
>
> Lee
>
>
>
>
>   


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[LeeGroups]

> "sudo dmesg grep eth0" gives:
>
> usage: dmesg [-c][-n level][-s bufsize]
>   

I thin that should be -

"sudo dmesg | grep eth0"

i.e. with the extra | character...


Lee




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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Guy Thouret]

>From the output of ifconfig, we know your machine does not have a
physical ethernet interface registered so no amount of configuration in
the network manager or is going to help you I'm afraid.

Could you attach the entire output of just the dmesg command please so
we can diagnose further please?

Did the machine ship to you like this with Ubuntu preinstalled ?
If it did, I would contact them also to let them know as they should
have tested that the Ubuntu installation would work 'out of the box'
with the network adaptors in the laptops they sell.

Guy.

On Thu, 2009-02-19 at 16:08 +, Rowan wrote:

> Thanks for the suggestions,  Guy.
> 
> "sudo dmesg grep eth0" gives:
> 
> usage: dmesg [-c][-n level][-s bufsize]
> 
> "sudo ifconfig -a" gives the same as "sudo ifconfig", namely, local 
> loopback only.
> 
> 
> Guy Thouret wrote:
> > On Thu, 2009-02-19 at 15:23 +, Simos wrote:
> >> A google search for 'RTL8111/8168B Intrepid' reveals the following 
> >> bug report
> >> https://bugs.edge.launchpad.net/ubuntu/+bug/285430
> >
> > If the OS is actually aware of the physical ethernet interface this 
> > bug may be relevant.
> > >From the output we have seen so far, eth0 did not show up in the list 
> > of interfaces so it is either non-existant or not activated (up).
> >
> > Rowan:
> > Can you enter the following commands and post the output:
> >
> > dmesg | grep eth0
> > ifconfig -a
> >
> > The first command will show any output from a kernel driver trying to 
> > register the eth0 interface.
> > The second command will list all network interfaces registered on your 
> > machine regardless of their state.
> >
> > Here is an example output, we should hope to see something similar:
> > g...@guy-laptop:~$ dmesg | grep eth0
> > [0.448004] :00:19.0: eth0: (PCI Express:2.5GB/s:Width x1) 
> > 00:13:77:3c:04:fe
> > [0.448007] :00:19.0: eth0: Intel(R) PRO/1000 Network Connection
> > [0.448035] :00:19.0: eth0: MAC: 5, PHY: 6, PBA No: ff-0ff
> >
> > g...@guy-laptop:~$ ifconfig -a
> > ...
> > eth0  Link encap:Ethernet  HWaddr 00:13:77:3c:04:fe 
> >   UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
> >   RX packets:0 errors:0 dropped:0 overruns:0 frame:0
> >   TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
> >   collisions:0 txqueuelen:1000
> >   RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)
> >   Memory:fc30-fc32
> > ... (only relevant part shown)
> >
> > If we see output from both commands, then you do indeed have a 
> > registered physical ethernet interface on your machine.
> > If we do not see output or see errors this would sugggest a driver 
> > issue or a physical fault with the ethernet interface.
> > A driver issue we can help you overcome.
> > If there's a physical fault with the ethernet interface, send the 
> > machine back for a replacement.
> >
> > If the dmesg | grep eth0 command shows no output, if you attach the 
> > output of just the dmesg command by itself we'll probably be able to 
> > diagnose the exact cause of the failure.
> >
> > Guy. 
> 
> 
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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

Thanks for the suggestions,  Guy.

"sudo dmesg grep eth0" gives:

usage: dmesg [-c][-n level][-s bufsize]

"sudo ifconfig -a" gives the same as "sudo ifconfig", namely, local 
loopback only.


Guy Thouret wrote:
> On Thu, 2009-02-19 at 15:23 +, Simos wrote:
>> A google search for 'RTL8111/8168B Intrepid' reveals the following 
>> bug report
>> https://bugs.edge.launchpad.net/ubuntu/+bug/285430
>
> If the OS is actually aware of the physical ethernet interface this 
> bug may be relevant.
> >From the output we have seen so far, eth0 did not show up in the list 
> of interfaces so it is either non-existant or not activated (up).
>
> Rowan:
> Can you enter the following commands and post the output:
>
> dmesg | grep eth0
> ifconfig -a
>
> The first command will show any output from a kernel driver trying to 
> register the eth0 interface.
> The second command will list all network interfaces registered on your 
> machine regardless of their state.
>
> Here is an example output, we should hope to see something similar:
> g...@guy-laptop:~$ dmesg | grep eth0
> [0.448004] :00:19.0: eth0: (PCI Express:2.5GB/s:Width x1) 
> 00:13:77:3c:04:fe
> [0.448007] :00:19.0: eth0: Intel(R) PRO/1000 Network Connection
> [0.448035] :00:19.0: eth0: MAC: 5, PHY: 6, PBA No: ff-0ff
>
> g...@guy-laptop:~$ ifconfig -a
> ...
> eth0  Link encap:Ethernet  HWaddr 00:13:77:3c:04:fe 
>   UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
>   RX packets:0 errors:0 dropped:0 overruns:0 frame:0
>   TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
>   collisions:0 txqueuelen:1000
>   RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)
>   Memory:fc30-fc32
> ... (only relevant part shown)
>
> If we see output from both commands, then you do indeed have a 
> registered physical ethernet interface on your machine.
> If we do not see output or see errors this would sugggest a driver 
> issue or a physical fault with the ethernet interface.
> A driver issue we can help you overcome.
> If there's a physical fault with the ethernet interface, send the 
> machine back for a replacement.
>
> If the dmesg | grep eth0 command shows no output, if you attach the 
> output of just the dmesg command by itself we'll probably be able to 
> diagnose the exact cause of the failure.
>
> Guy. 


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Guy Thouret]

On Thu, 2009-02-19 at 15:23 +, Simos wrote:

> A google search for 'RTL8111/8168B Intrepid' reveals the following bug
> report
> https://bugs.edge.launchpad.net/ubuntu/+bug/285430


If the OS is actually aware of the physical ethernet interface this bug
may be relevant.
>From the output we have seen so far, eth0 did not show up in the list of
interfaces so it is either non-existant or not activated (up).

Rowan:
Can you enter the following commands and post the output:

dmesg | grep eth0
ifconfig -a

The first command will show any output from a kernel driver trying to
register the eth0 interface.
The second command will list all network interfaces registered on your
machine regardless of their state.

Here is an example output, we should hope to see something similar:
g...@guy-laptop:~$ dmesg | grep eth0
[0.448004] :00:19.0: eth0: (PCI Express:2.5GB/s:Width x1)
00:13:77:3c:04:fe
[0.448007] :00:19.0: eth0: Intel(R) PRO/1000 Network Connection
[0.448035] :00:19.0: eth0: MAC: 5, PHY: 6, PBA No: ff-0ff

g...@guy-laptop:~$ ifconfig -a
 ...
eth0  Link encap:Ethernet  HWaddr 00:13:77:3c:04:fe  
  UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
  RX packets:0 errors:0 dropped:0 overruns:0 frame:0
  TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
  collisions:0 txqueuelen:1000 
  RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)
  Memory:fc30-fc32
 ... (only relevant part shown)

If we see output from both commands, then you do indeed have a
registered physical ethernet interface on your machine.
If we do not see output or see errors this would sugggest a driver issue
or a physical fault with the ethernet interface.
A driver issue we can help you overcome.
If there's a physical fault with the ethernet interface, send the
machine back for a replacement.

If the dmesg | grep eth0 command shows no output, if you attach the
output of just the dmesg command by itself we'll probably be able to
diagnose the exact cause of the failure.

Guy.
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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Simos]

On Thu, Feb 19, 2009 at 3:15 PM, Rowan  wrote:
> "lshw -C network" yielded lots of suggestive data:
>
> * -network UNCLAIMED
> description: Ethernet Controller
> product: RTL8111/8168B PCI Express

This helps (the product line). The part above 'UNCLAIMED' is a bit weird.

A google search for 'RTL8111/8168B Intrepid' reveals the following bug report
https://bugs.edge.launchpad.net/ubuntu/+bug/285430

that includes a workaround to make it work. Have a go at it and report back.
I did not notice the version of Ubuntu you have, so I assume you have 8.10.

Simos

> vendor: Realtek
> physical ID: 0
> bus info: p...@.14.00.0
> version: 02
> width: 64 bits
> clock: 33 MHz
> capabilities: pm msi pciexpress msix vpd bus_master cap_list
> configuration: latency=0
>
>
> Simos wrote:
>> On Thu, Feb 19, 2009 at 2:29 PM, Rowan  wrote:
>>
>>> That's interesting, Simos, but the Hub has recognised and connected
>>> quite normally (via Ethernet) the Windows machine I am using now, since
>>> its last hard reset. However, in any case, please tell me where can I
>>> find the 'special steps'? To judge by the results from the Terminal that
>>> I posted just now, my problem is in the computer.
>>>
>>
>> Since you can connect with another computer successfully, then there
>> is no need to perform a firmware update. You can google for 'homehub firmware
>> update' if you want to read more about this. If you google for
>> 'homehub firmware tftp',
>> you can find Linux-specific instructions.
>>
>> When troubleshooting such issues, it is important to have diagnostic tools.
>> I am not sure if this mailing list is suitable to go into that much detail.
>> You may want to try ubuntuforums.org, or the #ubuntu IRC channel on
>> FreeNode (google for 'freenode ubuntu').
>> If I were in your case, I would run a Terminal command (open Terminal
>> from Applications/Accessories):
>>
>> sudo tcpdump -n -s 1500 -i eth0
>>
>> This should show any network traffic that goes through your network
>> card. Each line is a packet.
>> You should be able to deduce the requests of your computer to obtain
>> an IP address,
>> and the reply (if any) from the HH with an IP address.
>>
>> Another issue to mention is which distribution version you have, and
>> the type of network card (use 'lspci').
>> You may have an exotic Ethernet card.
>>
>> It is quite weird you have these issues. When you have a proper
>> vanilla installation of Ubuntu,
>> you should not get these issues.
>>
>> Simos
>>
>>
>>> Simos wrote:
>>>
 On Wed, Feb 18, 2009 at 6:23 PM, Rowan  
 wrote:


> The engineers at LinuxCertified just drew my attention to this:
> https://help.ubuntu.com/community/NetworkAdmin
> which is the relevant section of the official online Ubuntu manual, of
> which I had until now not been informed, so I guess I will find my
> solutions there.
>
>
 The HomeHub (Speedtouch) has this feature that when you reset the
 settings (you keep pressed the button on the router for >15 seconds),
 the device enters a special state that it tries to find a firmware
 update. During this state, the DHCP server on the HH is not working.
 In some cases, the HH is locked into this state, and you cannot use it
 unless to perform a firmware update.
 This looks to me the most plausible reason for your troubles. If the
 HH was working properly, any computer should just connect by plugging
 the ethernet cable.
 If this is your case, then there is a special set of steps to solve the 
 problem.

 Simos

>>
>>
>
>
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>

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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

"lshw -C network" yielded lots of suggestive data:

* -network UNCLAIMED
description: Ethernet Controller
product: RTL8111/8168B PCI Express
vendor: Realtek
physical ID: 0
bus info: p...@.14.00.0
version: 02
width: 64 bits
clock: 33 MHz
capabilities: pm msi pciexpress msix vpd bus_master cap_list
configuration: latency=0


Simos wrote:
> On Thu, Feb 19, 2009 at 2:29 PM, Rowan  wrote:
>   
>> That's interesting, Simos, but the Hub has recognised and connected
>> quite normally (via Ethernet) the Windows machine I am using now, since
>> its last hard reset. However, in any case, please tell me where can I
>> find the 'special steps'? To judge by the results from the Terminal that
>> I posted just now, my problem is in the computer.
>> 
>
> Since you can connect with another computer successfully, then there
> is no need to perform a firmware update. You can google for 'homehub firmware
> update' if you want to read more about this. If you google for
> 'homehub firmware tftp',
> you can find Linux-specific instructions.
>
> When troubleshooting such issues, it is important to have diagnostic tools.
> I am not sure if this mailing list is suitable to go into that much detail.
> You may want to try ubuntuforums.org, or the #ubuntu IRC channel on
> FreeNode (google for 'freenode ubuntu').
> If I were in your case, I would run a Terminal command (open Terminal
> from Applications/Accessories):
>
> sudo tcpdump -n -s 1500 -i eth0
>
> This should show any network traffic that goes through your network
> card. Each line is a packet.
> You should be able to deduce the requests of your computer to obtain
> an IP address,
> and the reply (if any) from the HH with an IP address.
>
> Another issue to mention is which distribution version you have, and
> the type of network card (use 'lspci').
> You may have an exotic Ethernet card.
>
> It is quite weird you have these issues. When you have a proper
> vanilla installation of Ubuntu,
> you should not get these issues.
>
> Simos
>
>   
>> Simos wrote:
>> 
>>> On Wed, Feb 18, 2009 at 6:23 PM, Rowan  
>>> wrote:
>>>
>>>   
 The engineers at LinuxCertified just drew my attention to this:
 https://help.ubuntu.com/community/NetworkAdmin
 which is the relevant section of the official online Ubuntu manual, of
 which I had until now not been informed, so I guess I will find my
 solutions there.

 
>>> The HomeHub (Speedtouch) has this feature that when you reset the
>>> settings (you keep pressed the button on the router for >15 seconds),
>>> the device enters a special state that it tries to find a firmware
>>> update. During this state, the DHCP server on the HH is not working.
>>> In some cases, the HH is locked into this state, and you cannot use it
>>> unless to perform a firmware update.
>>> This looks to me the most plausible reason for your troubles. If the
>>> HH was working properly, any computer should just connect by plugging
>>> the ethernet cable.
>>> If this is your case, then there is a special set of steps to solve the 
>>> problem.
>>>
>>> Simos
>>>   
>
>   


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Simos]

On Thu, Feb 19, 2009 at 2:29 PM, Rowan  wrote:
> That's interesting, Simos, but the Hub has recognised and connected
> quite normally (via Ethernet) the Windows machine I am using now, since
> its last hard reset. However, in any case, please tell me where can I
> find the 'special steps'? To judge by the results from the Terminal that
> I posted just now, my problem is in the computer.

Since you can connect with another computer successfully, then there
is no need to perform a firmware update. You can google for 'homehub firmware
update' if you want to read more about this. If you google for
'homehub firmware tftp',
you can find Linux-specific instructions.

When troubleshooting such issues, it is important to have diagnostic tools.
I am not sure if this mailing list is suitable to go into that much detail.
You may want to try ubuntuforums.org, or the #ubuntu IRC channel on
FreeNode (google for 'freenode ubuntu').
If I were in your case, I would run a Terminal command (open Terminal
from Applications/Accessories):

sudo tcpdump -n -s 1500 -i eth0

This should show any network traffic that goes through your network
card. Each line is a packet.
You should be able to deduce the requests of your computer to obtain
an IP address,
and the reply (if any) from the HH with an IP address.

Another issue to mention is which distribution version you have, and
the type of network card (use 'lspci').
You may have an exotic Ethernet card.

It is quite weird you have these issues. When you have a proper
vanilla installation of Ubuntu,
you should not get these issues.

Simos

> Simos wrote:
>> On Wed, Feb 18, 2009 at 6:23 PM, Rowan  wrote:
>>
>>> The engineers at LinuxCertified just drew my attention to this:
>>> https://help.ubuntu.com/community/NetworkAdmin
>>> which is the relevant section of the official online Ubuntu manual, of
>>> which I had until now not been informed, so I guess I will find my
>>> solutions there.
>>>
>>
>> The HomeHub (Speedtouch) has this feature that when you reset the
>> settings (you keep pressed the button on the router for >15 seconds),
>> the device enters a special state that it tries to find a firmware
>> update. During this state, the DHCP server on the HH is not working.
>> In some cases, the HH is locked into this state, and you cannot use it
>> unless to perform a firmware update.
>> This looks to me the most plausible reason for your troubles. If the
>> HH was working properly, any computer should just connect by plugging
>> the ethernet cable.
>> If this is your case, then there is a special set of steps to solve the 
>> problem.
>>
>> Simos

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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

That's interesting, Simos, but the Hub has recognised and connected 
quite normally (via Ethernet) the Windows machine I am using now, since 
its last hard reset. However, in any case, please tell me where can I 
find the 'special steps'? To judge by the results from the Terminal that 
I posted just now, my problem is in the computer.

Simos wrote:
> On Wed, Feb 18, 2009 at 6:23 PM, Rowan  wrote:
>   
>> The engineers at LinuxCertified just drew my attention to this:
>> https://help.ubuntu.com/community/NetworkAdmin
>> which is the relevant section of the official online Ubuntu manual, of
>> which I had until now not been informed, so I guess I will find my
>> solutions there.
>> 
>
> The HomeHub (Speedtouch) has this feature that when you reset the
> settings (you keep pressed the button on the router for >15 seconds),
> the device enters a special state that it tries to find a firmware
> update. During this state, the DHCP server on the HH is not working.
> In some cases, the HH is locked into this state, and you cannot use it
> unless to perform a firmware update.
> This looks to me the most plausible reason for your troubles. If the
> HH was working properly, any computer should just connect by plugging
> the ethernet cable.
> If this is your case, then there is a special set of steps to solve the 
> problem.
>
> Simos
>
>   


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Simos]

On Wed, Feb 18, 2009 at 6:23 PM, Rowan  wrote:
> The engineers at LinuxCertified just drew my attention to this:
> https://help.ubuntu.com/community/NetworkAdmin
> which is the relevant section of the official online Ubuntu manual, of
> which I had until now not been informed, so I guess I will find my
> solutions there.

The HomeHub (Speedtouch) has this feature that when you reset the
settings (you keep pressed the button on the router for >15 seconds),
the device enters a special state that it tries to find a firmware
update. During this state, the DHCP server on the HH is not working.
In some cases, the HH is locked into this state, and you cannot use it
unless to perform a firmware update.
This looks to me the most plausible reason for your troubles. If the
HH was working properly, any computer should just connect by plugging
the ethernet cable.
If this is your case, then there is a special set of steps to solve the problem.

Simos

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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Dean Sas]

On Thu, Feb 19, 2009 at 05:23, Rowan  wrote:
> well - thank you for all your advice, gentlemen. I shall get back to you
> as soon as I have digested and applied the apprpriate sections of this:
> https://help.ubuntu.com/
> I realise that it would be impractical to provide a printed user manual
> when Ubuntu is constantly evolving,  but the principle "RTFM" should
> still apply, and all new purchasers or users should be directed
> immediately to that site, if they do not know of it, as I did not.

Some sections (mostly anything without 'community' in the URL) are
included with the install and are accessible by clicking the lifebelt
'help' icon that is on the panel by default.

You can also find help.ubuntu.com linked from the main Ubuntu website
(Click 'support' then 'documentation'), I think it's also linked from
the default browser homepage.

Good luck with your router.

Dean

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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Tony Travis]

Rowan wrote:
> well - thank you for all your advice, gentlemen. I shall get back to you
> as soon as I have digested and applied the apprpriate sections of this:
> https://help.ubuntu.com/
> I realise that it would be impractical to provide a printed user manual
> when Ubuntu is constantly evolving,  but the principle "RTFM" should
> still apply, and all new purchasers or users should be directed
> immediately to that site, if they do not know of it, as I did not.
> [...]

Hello, Rowan.

I'm a bit late joining this conversation, but I just want to let you 
know that I have a 'white' BT Home Hub and I can confirm that the 
default network settings on the 'live' Ubuntu booted from the CD work 
fine with the default DHCP settings of the BT Home Hub. You could try 
booting from the Ubuntu 'live' CD (i.e. the desktop install CD) and see 
if the problems you've experienced happen with a 'live' Ubuntu session.

My BT Home Hub has worked perfectly most of the time. However, BT do 
periodically update the firmware remotely. If you interrupt this update 
your Home Hub can be left in an indeterminate state and has to be set 
back to the factory defaults. This happened to me when, late one night, 
my router stopped working because BT were doing an update but I did NOT 
realise what the 'all lights flashing' status meant and switched my Home 
Hub off in the middle of a firmware update resulting in a VSF Home Hub!

Other than that incident, from which I recovered by resetting the 
factory defaults, I've not had any problem with my Home Hub and I've 
connected all sorts to it without touching the configuration myself.

Bye,

Tony.
-- 
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and Health, Greenburn Road, Bucksburn, Aberdeen AB21 9SB, Scotland, UK
tel +44(0)1224 712751, fax +44(0)1224 716687, http://www.rowett.ac.uk
mailto:a.tra...@abdn.ac.uk, http://bioinformatics.rri.sari.ac.uk/~ajt

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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

well - thank you for all your advice, gentlemen. I shall get back to you 
as soon as I have digested and applied the apprpriate sections of this:
https://help.ubuntu.com/
I realise that it would be impractical to provide a printed user manual 
when Ubuntu is constantly evolving,  but the principle "RTFM" should 
still apply, and all new purchasers or users should be directed 
immediately to that site, if they do not know of it, as I did not.

Ian Betteridge wrote:
> On Wed, Feb 18, 2009 at 5:39 PM, Michael Holloway 
> mailto:mich...@thedarkwinter.com>> wrote:
>
>
> There is very little reason why you should configure your network
> interface before attempting to connect it. I imagine (and would be
> disgusted if it didn't) that the BT box runs DHCP...
>
>
> The HH does, indeed, run DHCP. It's pretty much just an ordinary router.
>


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Ian Betteridge]

On Wed, Feb 18, 2009 at 5:39 PM, Michael Holloway  wrote:

>
> There is very little reason why you should configure your network
> interface before attempting to connect it. I imagine (and would be
> disgusted if it didn't) that the BT box runs DHCP...


The HH does, indeed, run DHCP. It's pretty much just an ordinary router.
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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Nick Vallianos]

Rowan,
The reason why many ISPs do not 'support' Linux is that Linux is not an
operating system in the sense that Windows or MacOS are. It is a kernel,
and there are about a dozen popular operating systems that use it
(distributions) and a hundred more of the unpopular ones. Ubuntu is just
one of them. It is difficult for any ISP to claim Linux support, unless
there are more than a couple of people within the support staff that use
some of those distributions regularly.
But with regard to the network connection, Ubuntu and other linux-based
distributions will work out of the box, often better than windows,
provided that the network adaptor is supported. This is a chipset that
connects your processor to the network plug at the back of your
computer. 99% of them are supported.

Let's start by testing just that. I assume that you have an ubuntu
installation. Right-click on the network icon at the top-right of your
screen. From the menu that appears, check that 'Enable Networking' is
ticked. Then go down to 'Edit connections...'. From the 'Network
Connection' window, the 'Wired' tab should be at the front. Is there an
'Auto eth0' entry? If yes, click on this entry and then click on the
'edit' button.
At the new window, tick the box next to 'connect automatically' and
check there is something that looks like 00:1D:8E:VB:22:G6 at the 'Mac
Address'. This confirms that your computer communicates with the network
card.

Now, about your BT HomeHub: Is it connected to the internet? That's all
you need to check. There's a light on it to indicate that.

You can use the network cable they provided with the hub, if you still
have it. It's either grey or yellow, or sometimes orange, and it has a
plug that looks like a telephone plug but it's more square and
transparent.

Let me know how you're doing and I'll follow up with further
instructions.

Nick


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

The engineers at LinuxCertified just drew my attention to this:
https://help.ubuntu.com/community/NetworkAdmin
which is the relevant section of the official online Ubuntu manual, of 
which I had until now not been informed, so I guess I will find my 
solutions there.

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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Guy Thouret]

Rowan,

You came here looking for help.  We are trying to help you.  Instead of
being contradictory could you not just post the answers to the points in
Michaels message so that we can attempt to help you resolve your issue.

Guy.

On Wed, 2009-02-18 at 17:51 +, Rowan wrote:

> Obviously, the laptop does not have an IP address from the Home Hub. It 
> cannot see the Home Hub, nor can the Home Hub see it. This is the point. 
> You also say:
> "many of the white HomeHubs have myriad problems. The new black ones are 
> much more reliable."
> This statement appears to be contradicted by other users, in that we 
> find on a cursory browsing such online comments as this: "One of the 
> more popular alternative operating systems forcing its way onto the 
> market is the Linux  system. This very 
> basic operating system has been round for years but has become very 
> popular this year after the launch of hundreds of super small computers 
>  on the market. The wonder of 
> Linux is that it launches the PC 
>  almost instantly. I 
> purchased a mini computer  for 
> my partner a few months back, as she is currently studying and needed 
> something smaller than a Laptop computer 
> . While on the original Home 
> Hub the PC worked fine, with this new version I was unable to get the 
> computer  to connect to it, 
> not via Wi-Fi  anyway. When I rang 
>  BT I was told that "At this time, 
> Linux or similar systems are not supported by the new hub!" ... The sad 
> fact of life for me was that greed was not good, in order to get my new 
> funky hub I had to part with my old trusty white one, sacrificing signal 
> distance and the ability to use a Linux PC. So to conclude, my advice is 
> simple, despite sleek appearances the new hub at this moment in time is 
> very much something to avoid. If you're sick of your white hub, look at 
> it with hatred no more, instead turn round and give it a big kiss, it is 
> your friend."
> http://www.ciao.co.uk/BT_Home_Hub_v2_0__Review_5791725
> 
> 
> Jacob Williams wrote:
> >
> > ISP's aren't linux friendly or linux unfriendly; networking is 
> > operating system agnostic.
> > Please try logging into your HomeHub through http://192.168.1.254 and 
> > checking your laptop is listed in the Devices (or similar) section, 
> > click on the device icon if present to see if your laptop has an IP 
> > address from the HomeHub, if so check that it has not been blocked 
> > from accessing the internet in the Access (or similar) section. If 
> > these two dialogs show nothing unusual set your DNS addresses through 
> > NetworkManager to addresses quoted on OpenDNS.com. Have you tried 
> > approaching BT for help? It may be a faulty HomeHub, many of the white 
> > HomeHubs have myriad problems. The new black ones are much more reliable.
> >
> > On 18 Feb 2009, 5:19 PM, "Rowan"  > > wrote:
> >
> > Your suggestions 5 and 6 are at least non-trivial. But, can I do all
> > this configuring of the Ethernet port BEFORE connecting it to the
> > Hub? I
> > have two reasons for preferring this: one, I imagine it is better
> > set-up
> > procedure in general, to configure ports in advance before connecting
> > them (if they are not self-configuring), and two, this Home Hub is
> > exceedingly prone to mental indigestion, requiring from time to time a
> > hard reset to factory condition, and a wait of an hour or more to
> > stabilise itself.
> >
> > I would consider switching to a Linux-friendly ISP, which would
> > provide
> > a Linux-friendly router, if there is such a thing.
> >
> > As to the ports it has, this is the spec.:
> > http://www.linuxcertified.com/linux-notebook-lc2430s.html
> > and, as you can see, it has one RJ-45 Ethernet port and 3 USB 2.0
> > ports.
> >
> > Michael Holloway wrote: > Rowan, I think we are all confused that
> > it didn't "just work" as this > c...
> >
> 
> 
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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

And, if I might just add, this is a singularly inane remark:
"ISP's aren't linux friendly or linux unfriendly; networking is 
operating system agnostic."
It should be obvious enough that some ISPs at least claim to be able to 
support Linux users, and others do not. The question is, whether any of 
the ones that do make this claim are actually reliable.


Jacob Williams wrote:
>
> ISP's aren't linux friendly or linux unfriendly; networking is 
> operating system agnostic.
> Please try logging into your HomeHub through http://192.168.1.254 and 
> checking your laptop is listed in the Devices (or similar) section, 
> click on the device icon if present to see if your laptop has an IP 
> address from the HomeHub, if so check that it has not been blocked 
> from accessing the internet in the Access (or similar) section. If 
> these two dialogs show nothing unusual set your DNS addresses through 
> NetworkManager to addresses quoted on OpenDNS.com. Have you tried 
> approaching BT for help? It may be a faulty HomeHub, many of the white 
> HomeHubs have myriad problems. The new black ones are much more reliable.
>
> On 18 Feb 2009, 5:19 PM, "Rowan"  > wrote:
>
> Your suggestions 5 and 6 are at least non-trivial. But, can I do all
> this configuring of the Ethernet port BEFORE connecting it to the
> Hub? I
> have two reasons for preferring this: one, I imagine it is better
> set-up
> procedure in general, to configure ports in advance before connecting
> them (if they are not self-configuring), and two, this Home Hub is
> exceedingly prone to mental indigestion, requiring from time to time a
> hard reset to factory condition, and a wait of an hour or more to
> stabilise itself.
>
> I would consider switching to a Linux-friendly ISP, which would
> provide
> a Linux-friendly router, if there is such a thing.
>
> As to the ports it has, this is the spec.:
> http://www.linuxcertified.com/linux-notebook-lc2430s.html
> and, as you can see, it has one RJ-45 Ethernet port and 3 USB 2.0
> ports.
>
> Michael Holloway wrote: > Rowan, I think we are all confused that
> it didn't "just work" as this > c...
>


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

Obviously, the laptop does not have an IP address from the Home Hub. It 
cannot see the Home Hub, nor can the Home Hub see it. This is the point. 
You also say:
"many of the white HomeHubs have myriad problems. The new black ones are 
much more reliable."
This statement appears to be contradicted by other users, in that we 
find on a cursory browsing such online comments as this: "One of the 
more popular alternative operating systems forcing its way onto the 
market is the Linux  system. This very 
basic operating system has been round for years but has become very 
popular this year after the launch of hundreds of super small computers 
 on the market. The wonder of 
Linux is that it launches the PC 
 almost instantly. I 
purchased a mini computer  for 
my partner a few months back, as she is currently studying and needed 
something smaller than a Laptop computer 
. While on the original Home 
Hub the PC worked fine, with this new version I was unable to get the 
computer  to connect to it, 
not via Wi-Fi  anyway. When I rang 
 BT I was told that "At this time, 
Linux or similar systems are not supported by the new hub!" ... The sad 
fact of life for me was that greed was not good, in order to get my new 
funky hub I had to part with my old trusty white one, sacrificing signal 
distance and the ability to use a Linux PC. So to conclude, my advice is 
simple, despite sleek appearances the new hub at this moment in time is 
very much something to avoid. If you're sick of your white hub, look at 
it with hatred no more, instead turn round and give it a big kiss, it is 
your friend."
http://www.ciao.co.uk/BT_Home_Hub_v2_0__Review_5791725


Jacob Williams wrote:
>
> ISP's aren't linux friendly or linux unfriendly; networking is 
> operating system agnostic.
> Please try logging into your HomeHub through http://192.168.1.254 and 
> checking your laptop is listed in the Devices (or similar) section, 
> click on the device icon if present to see if your laptop has an IP 
> address from the HomeHub, if so check that it has not been blocked 
> from accessing the internet in the Access (or similar) section. If 
> these two dialogs show nothing unusual set your DNS addresses through 
> NetworkManager to addresses quoted on OpenDNS.com. Have you tried 
> approaching BT for help? It may be a faulty HomeHub, many of the white 
> HomeHubs have myriad problems. The new black ones are much more reliable.
>
> On 18 Feb 2009, 5:19 PM, "Rowan"  > wrote:
>
> Your suggestions 5 and 6 are at least non-trivial. But, can I do all
> this configuring of the Ethernet port BEFORE connecting it to the
> Hub? I
> have two reasons for preferring this: one, I imagine it is better
> set-up
> procedure in general, to configure ports in advance before connecting
> them (if they are not self-configuring), and two, this Home Hub is
> exceedingly prone to mental indigestion, requiring from time to time a
> hard reset to factory condition, and a wait of an hour or more to
> stabilise itself.
>
> I would consider switching to a Linux-friendly ISP, which would
> provide
> a Linux-friendly router, if there is such a thing.
>
> As to the ports it has, this is the spec.:
> http://www.linuxcertified.com/linux-notebook-lc2430s.html
> and, as you can see, it has one RJ-45 Ethernet port and 3 USB 2.0
> ports.
>
> Michael Holloway wrote: > Rowan, I think we are all confused that
> it didn't "just work" as this > c...
>


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Michael Holloway]

Haha, Have you checked that your laptop is plugged in and turned on :)

There is very little reason why you should configure your network
interface before attempting to connect it. I imagine (and would be
disgusted if it didn't) that the BT box runs DHCP and therefore your
laptop should auto connect. Additionally, if you use manual
configuration and get anything wrong, then it wont work so its better to
use auto while trying to figure it out. Once everything is working, you
can then go to manual configuration.

With regards to point 5, this will simply identify that fact that linux
has detected the hardware and is prepared to use it. If you do get
output then we are off to a good start.

Point 6 will print out the current network configuration (to some extent
the status). If you are using DHCP and you see a line something like
eth0  
"inet addr:192.168.1.11  Bcast:192.168.1.255  Mask:255.255.255.0" 
then you know that the network auto-configuration has succeeded, and the
problem might be related to DNS or something. If not, then there is no
TCP/IP connection established.

However if you have configured your network with a static IP address, it
will show these details regardless of TCP/IP state (which again makes it
more difficult to diagnose a problem).




On Wed, 2009-02-18 at 17:13 +, Rowan wrote:
> Your suggestions 5 and 6 are at least non-trivial. But, can I do all 
> this configuring of the Ethernet port BEFORE connecting it to the Hub? I 
> have two reasons for preferring this: one, I imagine it is better set-up 
> procedure in general, to configure ports in advance before connecting 
> them (if they are not self-configuring), and two, this Home Hub is 
> exceedingly prone to mental indigestion, requiring from time to time a 
> hard reset to factory condition, and a wait of an hour or more to 
> stabilise itself.
> 
> I would consider switching to a Linux-friendly ISP, which would provide 
> a Linux-friendly router, if there is such a thing.
> 
> As to the ports it has, this is the spec.:
> http://www.linuxcertified.com/linux-notebook-lc2430s.html
> and, as you can see, it has one RJ-45 Ethernet port and 3 USB 2.0 ports.
> 
> Michael Holloway wrote:
> > Rowan, I think we are all confused that it didn't "just work" as this
> > concept is a bit alien to us :-)
> >
> > Lets start from the beginning.
> >
> > 1. Are the lights on the ethernet ports on both the computer and the BT
> > box green/orange flashing etc ?
> >
> > 2. You say you have "a multitude" of ports. How many Ethernet ports?
> > (Setting up USB is likely to be more difficult).
> >
> > 3. Is the ethernet cable you have a normal CAT 5e cable? (I think there
> > is a different type of cable with the same plug used for ADSL cable or
> > soemthing). 
> >
> > 4. Have you tried using a different network cable?
> >
> > 5. In the terminal, ("Applications->Accessories->Terminal"), can you
> > type "sudo lshw | grep eth" (and enter your password). If there is no
> > output then we can assume there is a driver problem. Otherwise it should
> > list any ethernet ports.
> >  
> > 6. If you go to the terminal and type "ifconfig" what is the output?
> >
> > ... and then we can take it from there.
> >
> > Regards,
> > Michael
> >
> >
> >
> > On Wed, 2009-02-18 at 16:43 +, Rowan wrote:
> >   
> >> I don't want to sound ungrateful, but I made it clear in my first post 
> >> that it didn't just work out of the box like that. You all seem to 
> >> assume I haven't even attempted to configure it, but if you read my 
> >> first message, I state that I have attempted to connect in the 
> >> straighforward way already, and also attempted to use the Network  
> >> Connections panel in the computer (which presumably follows a familiar 
> >> Ubuntu layout) but I see no Ethernet option there.
> >> 
> >
> >
> >
> >   
> 
> 


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Jacob Williams]

ISP's aren't linux friendly or linux unfriendly; networking is operating
system agnostic.
Please try logging into your HomeHub through http://192.168.1.254 and
checking your laptop is listed in the Devices (or similar) section, click on
the device icon if present to see if your laptop has an IP address from the
HomeHub, if so check that it has not been blocked from accessing the
internet in the Access (or similar) section. If these two dialogs show
nothing unusual set your DNS addresses through NetworkManager to addresses
quoted on OpenDNS.com. Have you tried approaching BT for help? It may be a
faulty HomeHub, many of the white HomeHubs have myriad problems. The new
black ones are much more reliable.

On 18 Feb 2009, 5:19 PM, "Rowan"  wrote:

Your suggestions 5 and 6 are at least non-trivial. But, can I do all
this configuring of the Ethernet port BEFORE connecting it to the Hub? I
have two reasons for preferring this: one, I imagine it is better set-up
procedure in general, to configure ports in advance before connecting
them (if they are not self-configuring), and two, this Home Hub is
exceedingly prone to mental indigestion, requiring from time to time a
hard reset to factory condition, and a wait of an hour or more to
stabilise itself.

I would consider switching to a Linux-friendly ISP, which would provide
a Linux-friendly router, if there is such a thing.

As to the ports it has, this is the spec.:
http://www.linuxcertified.com/linux-notebook-lc2430s.html
and, as you can see, it has one RJ-45 Ethernet port and 3 USB 2.0 ports.

Michael Holloway wrote: > Rowan, I think we are all confused that it didn't
"just work" as this > c...
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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

Your suggestions 5 and 6 are at least non-trivial. But, can I do all 
this configuring of the Ethernet port BEFORE connecting it to the Hub? I 
have two reasons for preferring this: one, I imagine it is better set-up 
procedure in general, to configure ports in advance before connecting 
them (if they are not self-configuring), and two, this Home Hub is 
exceedingly prone to mental indigestion, requiring from time to time a 
hard reset to factory condition, and a wait of an hour or more to 
stabilise itself.

I would consider switching to a Linux-friendly ISP, which would provide 
a Linux-friendly router, if there is such a thing.

As to the ports it has, this is the spec.:
http://www.linuxcertified.com/linux-notebook-lc2430s.html
and, as you can see, it has one RJ-45 Ethernet port and 3 USB 2.0 ports.

Michael Holloway wrote:
> Rowan, I think we are all confused that it didn't "just work" as this
> concept is a bit alien to us :-)
>
> Lets start from the beginning.
>
> 1. Are the lights on the ethernet ports on both the computer and the BT
> box green/orange flashing etc ?
>
> 2. You say you have "a multitude" of ports. How many Ethernet ports?
> (Setting up USB is likely to be more difficult).
>
> 3. Is the ethernet cable you have a normal CAT 5e cable? (I think there
> is a different type of cable with the same plug used for ADSL cable or
> soemthing). 
>
> 4. Have you tried using a different network cable?
>
> 5. In the terminal, ("Applications->Accessories->Terminal"), can you
> type "sudo lshw | grep eth" (and enter your password). If there is no
> output then we can assume there is a driver problem. Otherwise it should
> list any ethernet ports.
>  
> 6. If you go to the terminal and type "ifconfig" what is the output?
>
> ... and then we can take it from there.
>
> Regards,
> Michael
>
>
>
> On Wed, 2009-02-18 at 16:43 +, Rowan wrote:
>   
>> I don't want to sound ungrateful, but I made it clear in my first post 
>> that it didn't just work out of the box like that. You all seem to 
>> assume I haven't even attempted to configure it, but if you read my 
>> first message, I state that I have attempted to connect in the 
>> straighforward way already, and also attempted to use the Network  
>> Connections panel in the computer (which presumably follows a familiar 
>> Ubuntu layout) but I see no Ethernet option there.
>> 
>
>
>
>   


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Michael Holloway]

Rowan, I think we are all confused that it didn't "just work" as this
concept is a bit alien to us :-)

Lets start from the beginning.

1. Are the lights on the ethernet ports on both the computer and the BT
box green/orange flashing etc ?

2. You say you have "a multitude" of ports. How many Ethernet ports?
(Setting up USB is likely to be more difficult).

3. Is the ethernet cable you have a normal CAT 5e cable? (I think there
is a different type of cable with the same plug used for ADSL cable or
soemthing). 

4. Have you tried using a different network cable?

5. In the terminal, ("Applications->Accessories->Terminal"), can you
type "sudo lshw | grep eth" (and enter your password). If there is no
output then we can assume there is a driver problem. Otherwise it should
list any ethernet ports.
 
6. If you go to the terminal and type "ifconfig" what is the output?

... and then we can take it from there.

Regards,
Michael



On Wed, 2009-02-18 at 16:43 +, Rowan wrote:
> I don't want to sound ungrateful, but I made it clear in my first post 
> that it didn't just work out of the box like that. You all seem to 
> assume I haven't even attempted to configure it, but if you read my 
> first message, I state that I have attempted to connect in the 
> straighforward way already, and also attempted to use the Network  
> Connections panel in the computer (which presumably follows a familiar 
> Ubuntu layout) but I see no Ethernet option there.



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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

I don't want to sound ungrateful, but I made it clear in my first post 
that it didn't just work out of the box like that. You all seem to 
assume I haven't even attempted to configure it, but if you read my 
first message, I state that I have attempted to connect in the 
straighforward way already, and also attempted to use the Network  
Connections panel in the computer (which presumably follows a familiar 
Ubuntu layout) but I see no Ethernet option there.



Guy Thouret wrote:
> It most likely already is set.  The default configuration is for 
> ethernet to be enabled for automatic connection.
>
> Plug your computer into the Homehub using an ethernet cable and try 
> acecssing the web page detailed below and let us know what happens.
>
> Guy.
>
> On Wed, 2009-02-18 at 16:17 +, Rowan wrote:
>> "You just need to set your Ubuntu machine to ethernet" ... um ... how?
>>
>> Ken Robson wrote:
>> > The home hub is just a router with built in wreless & voip.
>> > You just need to set your Ubuntu machine to ethernet and plug it in to 
>> > the eth1 port on the router, I assume that the router is already setup 
>> > for BT other wise you need to connect to the web page 
>> > (http://192.168.1.254) and input your name & password for the BT 
>> > broadband connection.
>> >
>> > NB the home hub is locked to the BT network,
>> >
>> > Ken
>> >
>> >   
>>
>>
>> 


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Guy Thouret]

It most likely already is set.  The default configuration is for
ethernet to be enabled for automatic connection.

Plug your computer into the Homehub using an ethernet cable and try
acecssing the web page detailed below and let us know what happens.

Guy.

On Wed, 2009-02-18 at 16:17 +, Rowan wrote:

> "You just need to set your Ubuntu machine to ethernet" ... um ... how?
> 
> Ken Robson wrote:
> > The home hub is just a router with built in wreless & voip.
> > You just need to set your Ubuntu machine to ethernet and plug it in to 
> > the eth1 port on the router, I assume that the router is already setup 
> > for BT other wise you need to connect to the web page 
> > (http://192.168.1.254) and input your name & password for the BT 
> > broadband connection.
> >
> > NB the home hub is locked to the BT network,
> >
> > Ken
> >
> >   
> 
> 
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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Rowan]

"You just need to set your Ubuntu machine to ethernet" ... um ... how?

Ken Robson wrote:
> The home hub is just a router with built in wreless & voip.
> You just need to set your Ubuntu machine to ethernet and plug it in to 
> the eth1 port on the router, I assume that the router is already setup 
> for BT other wise you need to connect to the web page 
> (http://192.168.1.254) and input your name & password for the BT 
> broadband connection.
>
> NB the home hub is locked to the BT network,
>
> Ken
>
>   


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Re: [ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1 BT HomeHub

[Ian Betteridge]

The white Home Hub should happily work with any machine connected via
Ethernet (USB is, if I remember, basically not used).

Basically, if everything is plugged in correctly, when you connect your PC
via Ethernet you should have a working Internet connection within a few
seconds - although the Hub comes with a CD full of software, you don't need
to install any of it (and it's all Windows stuff anyway).

Try this:

Connect up your Hub, turn it on, and wait a few minutes to let the Hub sort
out its connection to the Internet.

Next, connect your PC to one of the Ethernet ports on the back - it doesn't
matter which one - and wait a minute or two.

Now open Firefox on your PC. Try going to a web site. Is it working? If so,
congratulations! :)

If not, try entering http://bthomehub.home in your browser. This should get
you to the Hub's configuration screen. If not, try entering
192.168.1.254(this is the default IP address of the Home Hub).

If that's not working, there's either a problem at the PC end, or with the
cable. If it is working, then either something is wrong with the
configuration of the Hub or with your net connection.

Let me know if any of that works, and if it doesn't what happens - feel free
to email me off-list if you need more help.

On Wed, Feb 18, 2009 at 11:47 AM, Rowan wrote:

> Hi,
>
> I would love to know how to connect my new US-supplied Ubuntu-running
> machine to a Home Hub (Mark 1, white model). I  do not have, or intend
> to fit, a wireless card in the computer, but it has a multitude of
> Ethernet and USB ports.  I am  only concerned  with connecting via
> Ethernet (or, as a last resort, USB) cable. As you can see from the
> correspondence reproduced below, the manufacturer is not too well up on
> BT and its tyranny!
>
> =
>
> Rowan,
>
> There is no printed manual for the LC2430S but it's viewable at the
> following URL:
>
> http://wiki.linuxcertified.com/wiki/downloads/LC2430S/JHL90_4.pdf
>
> Please note it's intended more for Windows rather than Linux.
>
> What type of device is the British Telecom HomeHub? Modem, router,
> access point or a combination? Is it Linux compatible? Please check
> dmesg when connecting to the HomeHub and NetworkManager applet on the
> right side of the top GNOME panel.
>
> Regards,
> Gilbert
>
> Rowan  wrote:
>
>
> > Model No.: LC2430S (with Ubuntu)
> >
> > Hello,
> > I received this machine about a week ago. There was no manual included
> > in the box, and I cannot figure out how to connect it to a British
> > Telecom HomeHub Mark 1 (white), which is basically intended to
> > configure itself to Windows and Macs. I have tried Ethernet and USB
> > connections direct to the HomeHub in its immediately post-hard-reset
> > state - i.e. reset to the way it left the factory, then allowed to
> > stabilise for an hour, and in this condition it will recognise and
> > configure itself for a Windows or Mac machine automatically (without
> > need of any installation disc). But it could not see the Linux machine
> > at all, nor could the Linux machine see it in its network connections
> > window. If there should have been a printed manual included with this
> > machine, please send it to the same address I used for ordering and
> > billing, and notify me when to expect it.
> >
> > yours sincerely,
> > Rowan Berkeley
> > London, England
> >
>
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>
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[ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

[Ken Robson]

The home hub is just a router with built in wreless & voip.
You just need to set your Ubuntu machine to ethernet and plug it in to 
the eth1 port on the router, I assume that the router is already setup 
for BT other wise you need to connect to the web page 
(http://192.168.1.254) and input your name & password for the BT 
broadband connection.

NB the home hub is locked to the BT network,

Ken

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[ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1 BT HomeHub

[Rowan]

Hi,

I would love to know how to connect my new US-supplied Ubuntu-running 
machine to a Home Hub (Mark 1, white model). I  do not have, or intend 
to fit, a wireless card in the computer, but it has a multitude of 
Ethernet and USB ports.  I am  only concerned  with connecting via 
Ethernet (or, as a last resort, USB) cable. As you can see from the 
correspondence reproduced below, the manufacturer is not too well up on 
BT and its tyranny!

=

Rowan,

There is no printed manual for the LC2430S but it's viewable at the 
following URL:

http://wiki.linuxcertified.com/wiki/downloads/LC2430S/JHL90_4.pdf

Please note it's intended more for Windows rather than Linux.

What type of device is the British Telecom HomeHub? Modem, router, 
access point or a combination? Is it Linux compatible? Please check 
dmesg when connecting to the HomeHub and NetworkManager applet on the 
right side of the top GNOME panel.

Regards,
Gilbert

Rowan  wrote:


> Model No.: LC2430S (with Ubuntu)
>  
> Hello,
> I received this machine about a week ago. There was no manual included 
> in the box, and I cannot figure out how to connect it to a British 
> Telecom HomeHub Mark 1 (white), which is basically intended to 
> configure itself to Windows and Macs. I have tried Ethernet and USB 
> connections direct to the HomeHub in its immediately post-hard-reset 
> state - i.e. reset to the way it left the factory, then allowed to 
> stabilise for an hour, and in this condition it will recognise and 
> configure itself for a Windows or Mac machine automatically (without 
> need of any installation disc). But it could not see the Linux machine 
> at all, nor could the Linux machine see it in its network connections 
> window. If there should have been a printed manual included with this 
> machine, please send it to the same address I used for ordering and 
> billing, and notify me when to expect it.
>
> yours sincerely,
> Rowan Berkeley
> London, England
>  

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