Re: Mobile Broadband problem

[Alex]

Hi Ronni,

I’m finally back again!  It has been a bit of a drama with all concerned - 
ZettaNet & Apple Shop.

When I returned to Perth I went to ZettaNet & the outcome of that visit was 
that they thought it was an Apple problem as the dongle works on a Windows 
machine & they have eno known problems with other Apple users, although I 
suspect they are smarter users than me & probably use personal hotspot.

I went to the Perth Apple Shop which was near by & they were very helpful & 
managed to get it to work with a bit of detective work.  However, when I got 
home & tested it, it didn’t work again!  I thought it might be operator error 
so went back to the Apple Shop.  All settings seemed to be OK & they didn’t 
seem to be able to come up with the solution.

So the outcome of that is that I am ditching the dongle, which is relatively 
old & is not being regularly upgraded by Huawei to meet Apple specs (may be the 
actual problem in itself), and move to using the personal hotspot from my phone 
for those times that I am away in Australia.

Thanks a zillion for your input Ronni - great as usual.

Cheers,  Alex


> On 4 Jan 2017, at 9:57 pm, Ronni Brown  wrote:
> 
> Hi Alex,
> 
> What did Highway1/ZettaNet suggest?
> 
> Blue light Blinking (once every 2.9 seconds) Modem is registered to a UMTS 
> network
> 
> What settings do you have for the Huawei E160E in System Preferences > Network
> Select Huawei Modem in the left pane
> Click on Advanced
> What settings do you have there?
> 
> Cheers,
> Ronni
> 
> 
>> On 4 Jan 2017, at 8:34 pm, Alex > > wrote:
>> 
>> Hi Ronni
>> 
>> Thanks a million & please see below for responses
>> 
>>> On 4 Jan 2017, at 12:13 pm, Ronni Brown >> > wrote:
>>> 
>>> Hi Alex,
>>> 
>>> Just adding to what Rob has already suggested.
>>> What lights are showing on the dongle?  Blue light flashing every 3 secs
>>> You have Network coverage where you are situated?   Yes
>>> What have you tried to get it to connect?   Called Highway1/ZettaNet & all 
>>> the below
>>> 
>>> * Restart your dongle   No restart “button” that I am aware of - have 
>>> quit it & retried many times
>>> * If the dongle came with a extension cable, use that to make sure its 
>>> properly plugged in.  I always use the ext cable as it supposedly gives 
>>> better signal
>>> * Uninstall and reinstall the dongleDone as well as upgrading the 
>>> driver as per the pasamio.com  website per original 
>>> message
>>> * Try another USB port  Done
>>> * Are you using any Proxy settings in System Preferences > Network > 
>>> Advanced - Proxies No protocols selected to configure
>>  
>> 
>> “Bypass proxy settings….” = “*.local, 169.254/16”
>>  
>> Use 
>> Passive FTP Mode (PASV) is ticked
>>> 
>>> Cheers,
>>> Ronni
>>> 
 On 3 Jan 2017, at 11:23 pm, Rob Phillips > wrote:
 
 Hi Alex
 Intriguing...
 I guess you have credit on the device?
 Restarted?
 Getting enough signal?
 
 Rob
 
 On 3/1/17 9:27 pm, Alex wrote:
> Hello WAMuggers
> 
> I would appreciate some advice on this problem I have with my mobile 
> broadband through Highway1/ZettaNet.  (I also have a normal adsl for home 
> through them)
> 
> I have a MacBook Pro Retina early 2013 running Mac OS X 10.10.5 Yosemite.
> 
> In October the MBB was working when I was in Pemberton.  Today I am in 
> Melbourne & it is not working.  I have not changed the OS in this time.
> 
> They asked me to test on another machine which I did on an Acer & 
> ostensibly it was working.  So they say they can’t help me as it is 
> something to do with my machine.  They did send me a solution from 
> Lion/Mountain Lion days through pasamio.com  which I 
> followed but it only partially fixed the problem - now the the dongle is 
> recognised & I get a signal but there is no connection made.  I have 
> responded to them saying their response is not good enough.
> 
> So any other suggestions would be greatly appreciated.  My response time 
> are a bit limited as I am attending a conference but I will respond when 
> I am free.
> 
> Cheers,  Alex
>> 
> 
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Re: Mobile Broadband problem

[Ronni Brown]

Hi Alex,

What did Highway1/ZettaNet suggest?

Blue light Blinking (once every 2.9 seconds) Modem is registered to a UMTS 
network

What settings do you have for the Huawei E160E in System Preferences > Network
Select Huawei Modem in the left pane
Click on Advanced
What settings do you have there?

Cheers,
Ronni


> On 4 Jan 2017, at 8:34 pm, Alex  wrote:
> 
> Hi Ronni
> 
> Thanks a million & please see below for responses
> 
>> On 4 Jan 2017, at 12:13 pm, Ronni Brown > > wrote:
>> 
>> Hi Alex,
>> 
>> Just adding to what Rob has already suggested.
>> What lights are showing on the dongle?   Blue light flashing every 3 secs
>> You have Network coverage where you are situated?Yes
>> What have you tried to get it to connect?Called Highway1/ZettaNet & all 
>> the below
>> 
>> * Restart your dongleNo restart “button” that I am aware of - have 
>> quit it & retried many times
>> * If the dongle came with a extension cable, use that to make sure its 
>> properly plugged in.  I always use the ext cable as it supposedly gives 
>> better signal
>> * Uninstall and reinstall the dongle Done as well as upgrading the driver as 
>> per the pasamio.com  website per original message
>> * Try another USB port   Done
>> * Are you using any Proxy settings in System Preferences > Network > 
>> Advanced - Proxies  No protocols selected to configure
>   
> 
> “Bypass proxy settings….” = “*.local, 169.254/16”
>   
> Use 
> Passive FTP Mode (PASV) is ticked
>> 
>> Cheers,
>> Ronni
>> 
>>> On 3 Jan 2017, at 11:23 pm, Rob Phillips >> > wrote:
>>> 
>>> Hi Alex
>>> Intriguing...
>>> I guess you have credit on the device?
>>> Restarted?
>>> Getting enough signal?
>>> 
>>> Rob
>>> 
>>> On 3/1/17 9:27 pm, Alex wrote:
 Hello WAMuggers
 
 I would appreciate some advice on this problem I have with my mobile 
 broadband through Highway1/ZettaNet.  (I also have a normal adsl for home 
 through them)
 
 I have a MacBook Pro Retina early 2013 running Mac OS X 10.10.5 Yosemite.
 
 In October the MBB was working when I was in Pemberton.  Today I am in 
 Melbourne & it is not working.  I have not changed the OS in this time.
 
 They asked me to test on another machine which I did on an Acer & 
 ostensibly it was working.  So they say they can’t help me as it is 
 something to do with my machine.  They did send me a solution from 
 Lion/Mountain Lion days through pasamio.com  which I 
 followed but it only partially fixed the problem - now the the dongle is 
 recognised & I get a signal but there is no connection made.  I have 
 responded to them saying their response is not good enough.
 
 So any other suggestions would be greatly appreciated.  My response time 
 are a bit limited as I am attending a conference but I will respond when I 
 am free.
 
 Cheers,  Alex
> 

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Re: Mobile Broadband problem

[Alex]

Hi Ronni

Thanks a million & please see below for responses

> On 4 Jan 2017, at 12:13 pm, Ronni Brown  wrote:
> 
> Hi Alex,
> 
> Just adding to what Rob has already suggested.
> What lights are showing on the dongle?Blue light flashing every 3 secs
> You have Network coverage where you are situated? Yes
> What have you tried to get it to connect? Called Highway1/ZettaNet & all 
> the below
> 
> * Restart your dongle No restart “button” that I am aware of - have quit it & 
> retried many times
> * If the dongle came with a extension cable, use that to make sure its 
> properly plugged in.  I always use the ext cable as it supposedly gives 
> better signal
> * Uninstall and reinstall the dongle  Done as well as upgrading the driver as 
> per the pasamio.com website per original message
> * Try another USB portDone
> * Are you using any Proxy settings in System Preferences > Network > Advanced 
> - Proxies   No protocols selected to configure

“Bypass 
proxy settings….” = “*.local, 169.254/16”

Use 
Passive FTP Mode (PASV) is ticked
> 
> Cheers,
> Ronni
> 
>> On 3 Jan 2017, at 11:23 pm, Rob Phillips > > wrote:
>> 
>> Hi Alex
>> Intriguing...
>> I guess you have credit on the device?
>> Restarted?
>> Getting enough signal?
>> 
>> Rob
>> 
>> On 3/1/17 9:27 pm, Alex wrote:
>>> Hello WAMuggers
>>> 
>>> I would appreciate some advice on this problem I have with my mobile 
>>> broadband through Highway1/ZettaNet.  (I also have a normal adsl for home 
>>> through them)
>>> 
>>> I have a MacBook Pro Retina early 2013 running Mac OS X 10.10.5 Yosemite.
>>> 
>>> In October the MBB was working when I was in Pemberton.  Today I am in 
>>> Melbourne & it is not working.  I have not changed the OS in this time.
>>> 
>>> They asked me to test on another machine which I did on an Acer & 
>>> ostensibly it was working.  So they say they can’t help me as it is 
>>> something to do with my machine.  They did send me a solution from 
>>> Lion/Mountain Lion days through pasamio.com  which I 
>>> followed but it only partially fixed the problem - now the the dongle is 
>>> recognised & I get a signal but there is no connection made.  I have 
>>> responded to them saying their response is not good enough.
>>> 
>>> So any other suggestions would be greatly appreciated.  My response time 
>>> are a bit limited as I am attending a conference but I will respond when I 
>>> am free.
>>> 
>>> Cheers,  Alex
> 
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> Guidelines - 
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Re: Mobile Broadband problem

[Alex]

Yes to all of those Rob!

Thanks,  Alex

> On 3 Jan 2017, at 11:23 pm, Rob Phillips  > wrote:
> 
> Hi Alex
> Intriguing...
> I guess you have credit on the device?
> Restarted?
> Getting enough signal?
> 
> Rob
> 
> On 3/1/17 9:27 pm, Alex wrote:
>> Hello WAMuggers
>> 
>> I would appreciate some advice on this problem I have with my mobile 
>> broadband through Highway1/ZettaNet.  (I also have a normal adsl for home 
>> through them)
>> 
>> I have a MacBook Pro Retina early 2013 running Mac OS X 10.10.5 Yosemite.
>> 
>> In October the MBB was working when I was in Pemberton.  Today I am in 
>> Melbourne & it is not working.  I have not changed the OS in this time.
>> 
>> They asked me to test on another machine which I did on an Acer & ostensibly 
>> it was working.  So they say they can’t help me as it is something to do 
>> with my machine.  They did send me a solution from Lion/Mountain Lion days 
>> through pasamio.com  which I followed but it only 
>> partially fixed the problem - now the the dongle is recognised & I get a 
>> signal but there is no connection made.  I have responded to them saying 
>> their response is not good enough.
>> 
>> So any other suggestions would be greatly appreciated.  My response time are 
>> a bit limited as I am attending a conference but I will respond when I am 
>> free.
>> 
>> Cheers,  Alex
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives -  
>> 
>> Guidelines -  
>> 
>> Settings & Unsubscribe - 
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>> 
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> Guidelines -  >
> Settings & Unsubscribe - 
>  >

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Re: Mobile Broadband problem

[Ronni Brown]

Hi Alex,

Just adding to what Rob has already suggested.
What lights are showing on the dongle?
You have Network coverage where you are situated?
What have you tried to get it to connect?

* Restart your dongle
* If the dongle came with a extension cable, use that to make sure its properly 
plugged in.
* Try another USB port
* Are you using any Proxy settings in System Preferences > Network > Advanced - 
Proxies
* Uninstall and reinstall the dongle

Cheers,
Ronni

> On 3 Jan 2017, at 11:23 pm, Rob Phillips  wrote:
> 
> Hi Alex
> Intriguing...
> I guess you have credit on the device?
> Restarted?
> Getting enough signal?
> 
> Rob
> 
> On 3/1/17 9:27 pm, Alex wrote:
>> Hello WAMuggers
>> 
>> I would appreciate some advice on this problem I have with my mobile 
>> broadband through Highway1/ZettaNet.  (I also have a normal adsl for home 
>> through them)
>> 
>> I have a MacBook Pro Retina early 2013 running Mac OS X 10.10.5 Yosemite.
>> 
>> In October the MBB was working when I was in Pemberton.  Today I am in 
>> Melbourne & it is not working.  I have not changed the OS in this time.
>> 
>> They asked me to test on another machine which I did on an Acer & ostensibly 
>> it was working.  So they say they can’t help me as it is something to do 
>> with my machine.  They did send me a solution from Lion/Mountain Lion days 
>> through pasamio.com  which I followed but it only 
>> partially fixed the problem - now the the dongle is recognised & I get a 
>> signal but there is no connection made.  I have responded to them saying 
>> their response is not good enough.
>> 
>> So any other suggestions would be greatly appreciated.  My response time are 
>> a bit limited as I am attending a conference but I will respond when I am 
>> free.
>> 
>> Cheers,  Alex

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Re: Mobile Broadband problem

[Rob Phillips]

Hi Alex
Intriguing...
I guess you have credit on the device?
Restarted?
Getting enough signal?

Rob

On 3/1/17 9:27 pm, Alex wrote:

Hello WAMuggers

I would appreciate some advice on this problem I have with my mobile 
broadband through Highway1/ZettaNet.  (I also have a normal adsl for 
home through them)


I have a MacBook Pro Retina early 2013 running Mac OS X 10.10.5 Yosemite.

In October the MBB was working when I was in Pemberton.  Today I am in 
Melbourne & it is not working.  I have not changed the OS in this time.


They asked me to test on another machine which I did on an Acer & 
ostensibly it was working.  So they say they can’t help me as it is 
something to do with my machine.  They did send me a solution from 
Lion/Mountain Lion days through pasamio.com  which 
I followed but it only partially fixed the problem - now the the 
dongle is recognised & I get a signal but there is no connection made. 
 I have responded to them saying their response is not good enough.


So any other suggestions would be greatly appreciated.  My response 
time are a bit limited as I am attending a conference but I will 
respond when I am free.


Cheers,  Alex



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Re: mobile broadband problem

[Neil Botterill]

Hi Ronni

Many thanks for your help. Deleting and reinstalling the software seems to have 
done the job.

regards

Neil
On 10/01/2010, at 12:55 PM, Ronda Brown wrote:

 
 Hi Neil,
 
 Installing the Mobile Connect software on Apple Mac 10.4 (Tiger):
 http://ask3.three.co.uk/mbbdocs/3connect/3usb_104.html
 
 And this download page for MobileConnect:
 http://mac.softpedia.com/get/Drivers...eConnect.shtml
 
 Perhaps Delete the 3Connect software that came with the modem, install 
 MobileConnect instead. 
 
 Cheers,
 Ronni
 
 On 09/01/2010, at 8:12 PM, Neil Botterill wrote:
 
 
 
 On 09/01/2010, at 8:39 AM, Ronda Brown wrote:
 
 
 
 Hi Ronni
 
 I am trying to connect a Three mobile broadband using a huawei  modem.   
 Airport is turned off and no other software is running. I successfully 
 installed an identical modem on a dome iMac running the same OS a couple of 
 weeks ago. This however is being a problem. It worked, after installation of 
 Thursday, but on Friday morning would not connect, giving an error message 
 that the modem is being used by another application.
 
 
 regards
 
 Neil
 On 08/01/2010, at 7:51 PM, Neil Botterill wrote:
 
 
 New year best wishes to everyone
 
 I am trying to install mobile broadband on a 24 iMac running system X.4.11
 
 When I try to connect I get an error message saying that the modem is 
 being used by another application.  Could it be that a network preference 
 file is corrupt and if so how can I fix it ?
 
 Hi Neil,
 
 What Mobile Broadband is it? What dongle are you using?
 
 You aren't trying to connect while you are already connected to a wireless 
 Network are you?
 If so turn Airport Off  try to connect.
 
 You don't have a fax or something connected?
 
 Cheers,
 Ronni
 
 17 MacBook Pro Intel Core 2 Duo
 2.4 GHz / 4GB / 800MHz / 500GB
 OS X 10.6.2 Snow Leopard
 Windows 7 Ultimate (under sufferance)
 
 
 
 
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Re: mobile broadband problem

[Neil Botterill]

On 09/01/2010, at 8:39 AM, Ronda Brown wrote:

 
 
 Hi Ronni

I am trying to connect a Three mobile broadband using a huawei  modem.   
Airport is turned off and no other software is running. I successfully 
installed an identical modem on a dome iMac running the same OS a couple of 
weeks ago. This however is being a problem. It worked, after installation of 
Thursday, but on Friday morning would not connect, giving an error message that 
the modem is being used by another application.


regards

Neil
 On 08/01/2010, at 7:51 PM, Neil Botterill wrote:
 
 
 New year best wishes to everyone
 
 I am trying to install mobile broadband on a 24 iMac running system X.4.11
 
 When I try to connect I get an error message saying that the modem is being 
 used by another application.  Could it be that a network preference file is 
 corrupt and if so how can I fix it ?
 
 Hi Neil,
 
 What Mobile Broadband is it? What dongle are you using?
 
 You aren't trying to connect while you are already connected to a wireless 
 Network are you?
 If so turn Airport Off  try to connect.
 
 You don't have a fax or something connected?
 
 Cheers,
 Ronni
 
 17 MacBook Pro Intel Core 2 Duo
 2.4 GHz / 4GB / 800MHz / 500GB
 OS X 10.6.2 Snow Leopard
 Windows 7 Ultimate (under sufferance)
 
 
 
 -- The WA Macintosh User Group Mailing List --
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Re: mobile broadband problem

[Ronda Brown]

Hi Neil,

Installing the Mobile Connect software on Apple Mac 10.4 (Tiger):
http://ask3.three.co.uk/mbbdocs/3connect/3usb_104.html

And this download page for MobileConnect:
http://mac.softpedia.com/get/Drivers...eConnect.shtml

Perhaps Delete the 3Connect software that came with the modem, install 
MobileConnect instead. 

Cheers,
Ronni

On 09/01/2010, at 8:12 PM, Neil Botterill wrote:

 
 
 On 09/01/2010, at 8:39 AM, Ronda Brown wrote:
 
 
 
 Hi Ronni
 
 I am trying to connect a Three mobile broadband using a huawei  modem.   
 Airport is turned off and no other software is running. I successfully 
 installed an identical modem on a dome iMac running the same OS a couple of 
 weeks ago. This however is being a problem. It worked, after installation of 
 Thursday, but on Friday morning would not connect, giving an error message 
 that the modem is being used by another application.
 
 
 regards
 
 Neil
 On 08/01/2010, at 7:51 PM, Neil Botterill wrote:
 
 
 New year best wishes to everyone
 
 I am trying to install mobile broadband on a 24 iMac running system X.4.11
 
 When I try to connect I get an error message saying that the modem is being 
 used by another application.  Could it be that a network preference file is 
 corrupt and if so how can I fix it ?
 
 Hi Neil,
 
 What Mobile Broadband is it? What dongle are you using?
 
 You aren't trying to connect while you are already connected to a wireless 
 Network are you?
 If so turn Airport Off  try to connect.
 
 You don't have a fax or something connected?
 
 Cheers,
 Ronni
 
 17 MacBook Pro Intel Core 2 Duo
 2.4 GHz / 4GB / 800MHz / 500GB
 OS X 10.6.2 Snow Leopard
 Windows 7 Ultimate (under sufferance)
 



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Re: mobile broadband problem

[Ronda Brown]

On 08/01/2010, at 7:51 PM, Neil Botterill wrote:

 
 
 New year best wishes to everyone
 
 I am trying to install mobile broadband on a 24 iMac running system X.4.11
 
 When I try to connect I get an error message saying that the modem is being 
 used by another application.  Could it be that a network preference file is 
 corrupt and if so how can I fix it ?

Hi Neil,

What Mobile Broadband is it? What dongle are you using?

You aren't trying to connect while you are already connected to a wireless 
Network are you?
If so turn Airport Off  try to connect.

You don't have a fax or something connected?

Cheers,
Ronni

17 MacBook Pro Intel Core 2 Duo
2.4 GHz / 4GB / 800MHz / 500GB
OS X 10.6.2 Snow Leopard
Windows 7 Ultimate (under sufferance)



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