gt; www.plexicomm.net <http://www.plexicomm.net>*
> *Office: 1.866.759.4678 x109 <1.866.759.4678%20x109> | Fax: 1.866.852.4688
> <1.866.852.4688>*
> *Emergency Support: 1.866.759.9713 <1.866.759.9713> | sam...@plexicomm.net
> *
>
>
>
> -- Original Message -
x109 | Fax: 1.866.852.4688
Emergency Support: 1.866.759.9713 | sam...@plexicomm.net
-- Original Message --
From: "Ken Hohhof"
To: af@afmug.com
Sent: 2/4/2016 12:16:30 AM
Subject: Re: [AFMUG] Call center pricing
I’m trying to imagine having the phones covered 24/7 for awhile and
the
Yeahbut, I get irritated at banjo music on hold too...
From: Eric Kuhnke
Sent: Thursday, February 04, 2016 1:10 PM
To: af@afmug.com
Subject: Re: [AFMUG] Call center pricing
One thing I have observed is that Americans really, really, hate speaking with
offshore call centers. It doesn't m
On Behalf Of *Chuck McCown
> *Sent:* Thursday, February 4, 2016 9:54 AM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Call center pricing
>
>
>
> I did it all in house.
>
> Then I went to some outsource company for a fee tied to the number of subs.
>
> They had
equipment.
It also allows you to utilize these people for other stuff during slow periods
of time if you like as well.
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown
Sent: Thursday, February 4, 2016 9:54 AM
To: af@afmug.com
Subject: Re: [AFMUG] Call center pricing
I did
an
>> >> shield
>> >> you from dumb problems. If nothing else, pay them per incident and
>> >> only
>> >> send them the overnight calls.
>> >>
>> >>
>> >> On 2/4/2016 12:23 AM, That One Guy /sarcasm wrote:
>>
night calls.
> >>
> >>
> >> On 2/4/2016 12:23 AM, That One Guy /sarcasm wrote:
> >>
> >> interesting, i anticipated lower level tech, more sales. sounds even
> >> better with actual tech support
> >>
> >> On Wed, Feb 3, 2016
t 11:16 PM, Ken Hohhof wrote:
>>>
>>> I’m trying to imagine having the phones covered 24/7 for awhile and then
>>> taking it away after the night owls and lonely hearts get used to being able
>>> to call in the middle of the night. Call center support must be a
thebrotherswisp.com/>
> <https://www.facebook.com/thebrotherswisp>
>
>
> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> ----------
> *From: *"Jeremy"
> *To: *af@afmug.com
> *Sent: *Wednesday, February 3, 2016 10:55:12 PM
> *S
ght owls and lonely hearts get used to being
>> able to call in the middle of the night. Call center support must be a
>> one-way street, you can’t go back.
>>
>> Because customers can accept being treated like dirt, but don’t ever give
>> them something nice and then
.
*From:* Jeremy <mailto:jeremysmi...@gmail.com>
*Sent:* Wednesday, February 03, 2016 10:54 PM
*To:* af@afmug.com <mailto:af@afmug.com>
*Subject:* Re: [AFMUG] Call center pricing
Yep, $24K a year. They will do some basic sales, but you
have
), it is far better to use them only for overflow during
the off hours or during peaks when you have a major outage.
From: Josh Reynolds
Sent: Thursday, February 04, 2016 7:47 AM
To: af@afmug.com
Subject: Re: [AFMUG] Call center pricing
As a counter to this.,
We provided ygtx with read only
, 2016 8:45 AM
To: af@afmug.com
Subject: Re: [AFMUG] Call center pricing
I've spoken with ServerPlus about a "Tier 2" level of support. I'm not sure
where they are in that as I've been sidetracked since I asked. It was basically
an avenue to send dedicated\wholesale\&
being treated like dirt, but don’t ever give
>> them something nice and then try to take it back.
>>
>>
>> *From:* Jeremy
>> *Sent:* Wednesday, February 03, 2016 10:54 PM
>> *To:* af@afmug.com
>> *Subject:* Re: [AFMUG] Call center pricing
>>
>> Yep
WISP
- Original Message -
From: "Adam Moffett"
To: af@afmug.com
Sent: Thursday, February 4, 2016 8:39:32 AM
Subject: Re: [AFMUG] Call center pricing
A call center will never be as good at tech support as your own staff will be.
They can help people reboot, and they can
getting them to
successfully open the Settings charm can be a big effort over the phone.
From: Josh Luthman
Sent: Wednesday, February 03, 2016 11:48 PM
To: af@afmug.com
Subject: Re: [AFMUG] Call center pricing
Honestly Win10 is pretty decent.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
t;mailto:jeremysmi...@gmail.com>
*Sent:* Wednesday, February 03, 2016 10:54 PM
*To:* af@afmug.com <mailto:af@afmug.com>
*Subject:* Re: [AFMUG] Call center pricing
Yep, $24K a year. They will do some basic sales, but you have to
realize that these are tech support guys...th
Some will also do $4/call.
From: Jeremy
Sent: Wednesday, February 03, 2016 9:08 PM
To: af@afmug.com
Subject: Re: [AFMUG] Call center pricing
$2.00 per customer per month.
On Wed, Feb 3, 2016 at 8:28 PM, That One Guy /sarcasm
wrote:
what kind of dough gets paid for call centers
ubject: Re: [AFMUG] Call center pricing
That is the price of Server Plus.
On Wed, Feb 3, 2016 at 9:45 PM, Josh Reynolds < j...@kyneticwifi.com > wrote:
That's pricey, who was that?
On Feb 3, 2016 10:08 PM, "Jeremy" < jeremysmi...@gmail.com > wrote:
$2.00 per
Yup .. I like it .. better than Win 8 for me (I know some folks disagree of
course)
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Luthman
Sent: Thursday, February 4, 2016 12:49 AM
To: af@afmug.com
Subject: Re: [AFMUG] Call center pricing
Honestly Win10 is pretty decent.
Josh
the router look like a planet, a
>> sparkler, a candlestick, and a tadpole.
>>
>>
>> *From:* That One Guy /sarcasm
>> *Sent:* Wednesday, February 03, 2016 11:23 PM
>> *To:* af@afmug.com
>> *Subject:* Re: [AFMUG] Call center pricing
>>
>> interesting
e. So they aren’t guessing
> when the customer says the lights on the router look like a planet, a
> sparkler, a candlestick, and a tadpole.
>
>
> *From:* That One Guy /sarcasm
> *Sent:* Wednesday, February 03, 2016 11:23 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Call cen
ll the major devices and software. So they aren’t guessing
> when the customer says the lights on the router look like a planet, a
> sparkler, a candlestick, and a tadpole.
>
>
> *From:* That One Guy /sarcasm
> *Sent:* Wednesday, February 03, 2016 11:23 PM
> *To:* af@
: Wednesday, February 03, 2016 11:23 PM
To: af@afmug.com
Subject: Re: [AFMUG] Call center pricing
interesting, i anticipated lower level tech, more sales. sounds even better
with actual tech support
On Wed, Feb 3, 2016 at 11:16 PM, Ken Hohhof wrote:
I’m trying to imagine having the phones covered
> *Sent:* Wednesday, February 03, 2016 10:54 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Call center pricing
>
> Yep, $24K a year. They will do some basic sales, but you have to realize
> that these are tech support guys...they aren't really salesmen. They are
>
: [AFMUG] Call center pricing
Why would you want to answer the phone at 2am? Some people work swing shifts or
just odd hours.
On Feb 3, 2016 11:16 PM, "Ken Hohhof" wrote:
I’m trying to imagine having the phones covered 24/7 for awhile and then
taking it away after the night owls and lon
gt; *Sent:* Wednesday, February 03, 2016 10:54 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Call center pricing
>
> Yep, $24K a year. They will do some basic sales, but you have to realize
> that these are tech support guys...they aren't really salesmen. They are
> w
like dirt, but don’t ever give them
something nice and then try to take it back.
From: Jeremy
Sent: Wednesday, February 03, 2016 10:54 PM
To: af@afmug.com
Subject: Re: [AFMUG] Call center pricing
Yep, $24K a year. They will do some basic sales, but you have to realize that
these are tech
http://www.ygtc.com
Call center tech support for the WISP / Cable / Telco industry. Located out
of Washington state I believe.
On Feb 3, 2016 10:55 PM, "Jeremy" wrote:
> What is YGTC?
>
> On Wed, Feb 3, 2016 at 9:44 PM, Josh Reynolds
> wrote:
>
>> 24/7 support, billing, l1 troubleshooting, sale
What is YGTC?
On Wed, Feb 3, 2016 at 9:44 PM, Josh Reynolds wrote:
> 24/7 support, billing, l1 troubleshooting, sales info, call screening, and
> basically a room full of employees for the cost of half of a decent one.
>
> We were using YGTC and were pretty happy with them.
> On Feb 3, 2016 10:1
That is the price of Server Plus.
On Wed, Feb 3, 2016 at 9:45 PM, Josh Reynolds wrote:
> That's pricey, who was that?
> On Feb 3, 2016 10:08 PM, "Jeremy" wrote:
>
>> $2.00 per customer per month.
>>
>> On Wed, Feb 3, 2016 at 8:28 PM, That One Guy /sarcasm <
>> thatoneguyst...@gmail.com> wrote:
Yep, $24K a year. They will do some basic sales, but you have to realize
that these are tech support guys...they aren't really salesmen. They are
willing to answer some questions, and will schedule an install when someone
calls in and says "I want to be installed on X day"...but when the customer
That's pricey, who was that?
On Feb 3, 2016 10:08 PM, "Jeremy" wrote:
> $2.00 per customer per month.
>
> On Wed, Feb 3, 2016 at 8:28 PM, That One Guy /sarcasm <
> thatoneguyst...@gmail.com> wrote:
>
>> what kind of dough gets paid for call centers capable of answering our
>> industries phones?
>
24/7 support, billing, l1 troubleshooting, sales info, call screening, and
basically a room full of employees for the cost of half of a decent one.
We were using YGTC and were pretty happy with them.
On Feb 3, 2016 10:11 PM, "That One Guy /sarcasm"
wrote:
> so for 1k customers youd be looking at
so for 1k customers youd be looking at 24k per year?
whats a 2 dollar service get you? basic tier 1 tech support (powercycle and
a ticket)? basic billing stuff, take payments under specific circumstance,
and a ticket? Presales info?
On Wed, Feb 3, 2016 at 10:08 PM, Jeremy wrote:
> $2.00 per cus
$2.00 per customer per month.
On Wed, Feb 3, 2016 at 8:28 PM, That One Guy /sarcasm <
thatoneguyst...@gmail.com> wrote:
> what kind of dough gets paid for call centers capable of answering our
> industries phones?
>
>
> --
> If you only see yourself as part of the team but you don't see your team
what kind of dough gets paid for call centers capable of answering our
industries phones?
--
If you only see yourself as part of the team but you don't see your team as
part of yourself you have already failed as part of the team.
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