I am just giving them enough credit to blame someone else... And
enough fault that if it's provable that a simple setting change would
fix it, then they shouldn't get paid... Which is pretty much all the
time when it comes to Geek squad... I wouldn't let them set up a pair
of speakers...
ssage --
From: "Jason McKemie"
To: "af@afmug.com"
Sent: 2/28/2018 12:16:17 PM
Subject: Re: [AFMUG] OT VPN over PPPOE
Geek squad figure that out with settings? I think you're giving them
too much credit...
On Wednesday, February 28, 2018, Robert wrote:
I would
bruary 28, 2018 at 11:02 AM
>
> *To: *
> *Subject: *Re: [AFMUG] OT VPN over PPPOE
>
>
>
> We are not sure as we don’t want to experiment on him now.
>
>
>
> Just trying to determine if we feel we have a moral duty to reimburse him
> for his geek squad expenses.
&g
Geek squad figure that out with settings? I think you're giving them too
much credit...
On Wednesday, February 28, 2018, Robert wrote:
> I would let the customer know that in order to determine if he should be
> paid by you for the Geek service call that he needs to let you do a test to
> see if
Great idea. Thanks.
-Original Message-
From: Robert
Sent: Wednesday, February 28, 2018 9:58 AM
To: af@afmug.com
Subject: Re: [AFMUG] OT VPN over PPPOE
I would let the customer know that in order to determine if he should be
paid by you for the Geek service call that he needs to let
I would let the customer know that in order to determine if he should be
paid by you for the Geek service call that he needs to let you do a test
to see if it is the MTU settings in the VPN and PPOE. If it turns out
that it is fixable via settings in the VPN software, then the customer
should
DHCPatriot
Not sure about the other questions.
From: Carl Peterson
Sent: Wednesday, February 28, 2018 9:47 AM
To: af@afmug.com
Subject: Re: [AFMUG] OT VPN over PPPOE
Off topic, but what are you using for DHCP? Are you running a BNG that
authenticates the circuit? i.e SVLAN/CVLAN or
I have not got that answer yet.
From: Carl Peterson
Sent: Wednesday, February 28, 2018 9:42 AM
To: af@afmug.com
Subject: Re: [AFMUG] OT VPN over PPPOE
Was it working, then something changed and it stopped working.
or
Was it never working.
If the latter I'd say not a chan
*Sent:* Wednesday, February 28, 2018 9:17 AM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] OT VPN over PPPOE
>
>
> Did he ever call you to report/resolve the issue? If you blew him off,
> maybe he has an issue. If he never called you, but went straight to Geek
> Squad, then he kind
28, 2018 at 11:02 AM
>
> *To: *
> *Subject: *Re: [AFMUG] OT VPN over PPPOE
>
>
>
> We are not sure as we don’t want to experiment on him now.
>
>
>
> Just trying to determine if we feel we have a moral duty to reimburse him
> for his geek squad expenses.
are trying to
complete that company wide.
From: Bill Prince
Sent: Wednesday, February 28, 2018 9:17 AM
To: af@afmug.com
Subject: Re: [AFMUG] OT VPN over PPPOE
Did he ever call you to report/resolve the issue? If you blew him off, maybe he
has an issue. If he never called you, but went
Unless you specifically recommended he contact Geek Squad then I’d suggest you
are not morally responsible…. Just my two cents worth…
From: Af on behalf of
Reply-To:
Date: Wednesday, February 28, 2018 at 11:02 AM
To:
Subject: Re: [AFMUG] OT VPN over PPPOE
We are not sure as we don’t
:* Donnie McCorkle
*Sent:* Wednesday, February 28, 2018 8:12 AM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] OT VPN over PPPOE
Was his MTU a factor? He would manually have to set it on the router
behind the PPPoE connection.
The limitation would have evaporated when converted to DHCP.
*From:* Af
, then that is a
different kettle of kittens.
From: Donnie McCorkle
Sent: Wednesday, February 28, 2018 8:12 AM
To: af@afmug.com
Subject: Re: [AFMUG] OT VPN over PPPOE
Was his MTU a factor? He would manually have to set it on the router behind
the PPPoE connection.
The limitation would have
: Re: [AFMUG] OT VPN over PPPOE
Yeah Chuck, we went back and forth with Time Warner getting them to open ports
on router for cameras...upgraded NVR and used vendor platform access to finally
give manager remote access and monitoring to camp cameras.
Jaime Solorza
On Feb 27, 2018 7:31 PM
Yeah Chuck, we went back and forth with Time Warner getting them to open
ports on router for cameras...upgraded NVR and used vendor platform access
to finally give manager remote access and monitoring to camp cameras.
Jaime Solorza
On Feb 27, 2018 7:31 PM, "Lewis Bergman" wrote:
> I think I wou
I think I would tell him to did off. Try getting a credit from quest, att,
Verizon, etc. Of course I have had some drinks
On Mon, Feb 26, 2018, 4:06 PM Chuck McCown wrote:
> Had a customer that works from home. Could not make his VPN work.
> We thought perhaps it was a port issue. Opened the p
I'd like to be a fly on the wall when you explain that to him lol
- Original Message -
From: Chuck McCown
To: af@afmug.com
Sent: Monday, February 26, 2018 6:29 PM
Subject: Re: [AFMUG] OT VPN over PPPOE
Thanks
From: Colin Stanners
Sent: Monday, February 26,
As far as your fault I would say no.
You did not tell him to go to geek squad for assist Right?
On 02/26/2018 06:29 PM, Chuck McCown wrote:
Thanks
*From:* Colin Stanners
*Sent:* Monday, February 26, 2018 5:19 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] OT VPN over PPPOE
Very likely MTU
+1 on the MTU thingy
On 02/26/2018 06:29 PM, Chuck McCown wrote:
Thanks
*From:* Colin Stanners
*Sent:* Monday, February 26, 2018 5:19 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] OT VPN over PPPOE
Very likely MTU/fragmentation issue. If you're using PPPoE you have a
smaller MTU (1480 /
Paul Stewart
Sent: Tuesday, February 27, 2018 5:29 AM
To: af@afmug.com
Subject: Re: [AFMUG] OT VPN over PPPOE
For what it’s worth, I VPN over PPPOE very often …. Works very well. However I
did have a point in time where it was totally unstable and after some wireshark
traces I found it to be an
older client … the
client didn’t do path discovery correctly and sent all traffic with DF bit set
…doh …
I upgraded the client and all is well since
Paul
From: Af on behalf of Mathew Howard
Reply-To:
Date: Monday, February 26, 2018 at 7:57 PM
To: af
Subject: Re: [AFMUG] OT VPN
Title: Re: [AFMUG] OT VPN over PPPOE
Chuck,
How is your PPPoE setup? We set PPPoE up in our ONT then DHCP the customer's router with a private IP. That works 99% of the time. Every once in a while we get a "problem" VPN that just will not work. In that case we set our syst
It's a pretty good bet that any Pppoe connection is going to have an MTU of
1492 or less... But yeah, any decent VPN client should be able to handle
that just fine... and most un-decent ones too, for that matter
On Mon, Feb 26, 2018, 6:28 PM Forrest Christian (List Account) <
li...@packetflux.com>
Thanks
From: Colin Stanners
Sent: Monday, February 26, 2018 5:19 PM
To: af@afmug.com
Subject: Re: [AFMUG] OT VPN over PPPOE
Very likely MTU/fragmentation issue. If you're using PPPoE you have a smaller
MTU (1480 / 1492 bytes), some badly configured VPN endpoints may not accept
fragment
Depending on the exact settings in PPPoE it may have a smaller MTU than
'normal ethernet'.
Any decent VPN should be able to handle this, however.
-forrest
On Mon, Feb 26, 2018 at 5:06 PM, Chuck McCown wrote:
> Had a customer that works from home. Could not make his VPN work.
> We thought perh
Sounds like a MTU issue (PMTUD perhaps?). I’m guessing the other side of the
VPN was wanting MTU to be 1500 bytes, but due to PPPoE overhead the client
won’t ever be able to receive the full 1500 bytes. So it’s sad and won’t work.
We use PPPoE and had one customer that couldn’t get to a random
I would try to reproduce the problem first. Could be an MTU issue on the
VPN setting.
On Mon, Feb 26, 2018 at 7:06 PM, Chuck McCown wrote:
> Had a customer that works from home. Could not make his VPN work.
> We thought perhaps it was a port issue. Opened the ports on the Smart
> RG. No good.
Very likely MTU/fragmentation issue. If you're using PPPoE you have a
smaller MTU (1480 / 1492 bytes), some badly configured VPN endpoints may
not accept fragmentation that is necessary on packets below 1500.
On Mon, Feb 26, 2018 at 6:06 PM, Chuck McCown wrote:
> Had a customer that works from h
Had a customer that works from home. Could not make his VPN work.
We thought perhaps it was a port issue. Opened the ports on the Smart RG. No
good.
He spend $150 over the weekend on a geek squad type of service and they pointed
their finger at us.
So, just because we haven’t tried it, w
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