Re: Assignment configurations for ITSM 7.0

Thanks for writing back.. Its the auto assignment of Service Requests that doesn't seem to be happening.. When a Service request is created it gets saved but the auto assignment / notification doesn't seem to get triggered.. Joe -Original Message- From: Action Request System discussion

Re: AR Import

Shouldn't it be a F:\abc\def\ghij\ ??? Its a backslash that is used in DOS paths.. If \ is what you mean then for some reason it must be getting treated as a escape character??.. Try putting your path with \\ instead of just one \. Joe -Original Message- From: Action Request System discus

Re: Corrupted Index on CHG:TSK

Hi, We faced similar situation in which the DBA actually dropped the index on the T table while remedy was showing the index. There is a table called schemaindex (not sure of the exact name) that keeps the index per table info for remedy. I actually deleted that index record from this table (so

Re: Assignment configurations for ITSM 7.0

Can you be more specific as to what problems you are ecountering. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 25 Apr 2007 6:44 PM Subject: Assignment configurations for ITSM 7.0 Has anyone had issues having assignments in ITSM 7.0 to work? I am sure I

AR Import

Ok, I am stumped. I used AR Import to import some data to a new form. One of the fields contains paths i.e.. F:/abc/def/ghij/, but after the import process removed the /'s and I am left with F:abcdefghij ? Anyone know what I did wrong? Andy L. Mayfield System Operation Spe

Assignment configurations for ITSM 7.0

Has anyone had issues having assignments in ITSM 7.0 to work? I am sure I have completed all the steps required to auto assign incidents / problems but it doesn't seem to be working.. So I'm afraid I am missing something.. since V7 apps are way different from their earlier counterparts I'm not sure

Relating Assets in the Asset Management Tool

Greetings All, I am recieving a server in the Asset Management tool and I can't seem to create a relationship other than "Affinity Dependency" Does anyone have experiance with relating assets. Dan ___ UNSUBSCRIBE

Re: Boolean Logic RESOLVED

Michael, BTW: Another "debug" idea is to add a set field action that will set the fields of interest to their current value. That way the values show in the log file, but you do not have to get multiple Message actions. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Reques

Re: Crystal Report Error (Solved ?)

Wow, not sure - maybe that was fixed on patch 2. I was assured this was the scenario.. I am planning on rebuilding all mine in CR XI, so I should be able to test after that.. But till then.. Contact support .. I would love to here the results. Try to get immanual.. On 4/25/07, Cupp, Michael E Jr

Re: Corrupted Index on CHG:TSK

Hi Den, Check the schema_index table to see what index names should exist for the specific schemaId. Then add them by hand. The schemaId is found in th arschema table. To get the correct SQL syntax, you can allway do something like this: - Turn on SQL logging - Create a similar index in a form t

Re: Another URL question

Thanks Dylan- that's exactly what I was looking for! Chris On 4/25/07, Wheeler, Dylan <[EMAIL PROTECTED]> wrote: ** You want to try something like this http:///arsys/servlet/ViewFormServlet?form=My%3AForm&server=&F24015=Chris%20Moore Use the field id you want to populate from the link w

Re: Problem Management Assignment

I know you have said that you do not want to use the Auto Assignment however the developers have added workflow that forces the Auto Assignment to be used for Problem. If you review the work flow that sets the Problem Manager fields to Read Only and turn it off you should be able to accomplish w

UPDATE setting field with a URL

Found an answer. It's pretty simply really. Add "&F=" at the end of the url. So if you want to set Submitter to Guest, it's &F2=guest. Thanks- Chris Moore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Another URL question

You want to try something like this http:///arsys/servlet/ViewFormServlet?form=My%3AForm&server=&F24015=Chris%20Moore Use the field id you want to populate from the link with an F in front of it. Dylan -Original Message- From: Action Request System discussion list

Re: Another URL question

You could add a display only field to the URL and set it to the ID of the pending record. When the dialog opens it can check for a value in that field. If there is then perform a search for the data. On 4/25/07, Chris Moore <[EMAIL PROTECTED]> wrote: ** Hi again- I was wondering if there was a

Re: Removing an item from a menu

review the menu qualification it sounds to me that the status is not part of the qualification. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 25 Apr 2007 2:15 PM Subject: Removing an item from a menu ** I am asking this question on behalf of our Remed

Re: Boolean Logic

Fred, Ohh yes, it's a keyword and not a field! D'ohh Thank you for correcting me and apologize for the mistake. Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Va

Re: Problem Management Assignment

Hi Roger, I went into Configure Assignment and did a search on the form, but there are only 2 entries in this form for "My Company". We have set up our own Company. Also, we DO NOT want to use the auto assignment engine. Therefore, how do I go about defaulting the Problem Manager Assignment

Re: Sending notification via SMS

Agree.. I think there is approx 11 years ago we send the the first SMS from AR System server... (back then it was just a simple telnet interface...) -- Jarl On 4/25/07, Shellman, David <[EMAIL PROTECTED]> wrote: Daniel, Some folks don't use it as much as others. Some service providers do of

Re: Removing an item from a menu

I'm told never to delete a group even if it was never used but put the group on Vacation so that it doesn't show up in the menu. John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120

Corrupted Index on CHG:TSK

I cannot add/remove index on my CHG:TSK form. It gives me an ora error that the index does not exist. I took a look at the DB and the only index on the T table is on C1. Any ideas on how I can get this resolved, I'm thinking I create the index on the T table myself, but not sure how the namin

Re: Another URL question

One thing you could do is put a table on your display only with a nice bold label on top that says, "The following tickets need information from you. Click on the ticket in the table to update it." Then the customer clicks the ticket, types the needed info in a field below the table, clicks a

Re: Removing an item from a menu

If you are using OOB Help Desk (ITSM) apps, then you would use the Configuration Manager - go to the Configure Group Definition selection and set the group to Busy or On Vacation - that will effectively keep the group from showing. If you want to delete the Group - go to the Group form, query for

Re: Boolean Logic

The $GROUPS$ is going to be the groups the current logged in user has. If you were to fire an active on a form and in the message box put $GROUPS$ in it will show the groups you are assigned. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] Ph#1:

Another URL question

Hi again- I was wondering if there was a way to set fields on open via the URL. Basically, if a ticket is pending customer information I want to send an email with a link. The link will open a display only form where they can type their response, and on save/close it will push to their ticket.

Re: Sending notification via SMS

As one of those who have had to send SMS messages for years to multiple providers, the URL used from a web page to send an SMS message may not have any information that is useful in sending a direct SMS message with standard filter notification actions for ARS. Most all SMS capable phones will

Removing an item from a menu

I am asking this question on behalf of our Remedy person: When creating Groups, Categories, Types and Items, we are able to add, but are not able to make them inactive when they are no longer needed. The permissions appear to be correct. We have tried using the Active/Inactive Radio buttons w

Re: Problem Management Assignment

Go into the Configure Assignment and configure the Problem Assignment to the Group that will serve as the Problem Manager. The reason this is R/O is that the ITIL concept is an organization only has one Problem Manager. The Problem Assignment will be the group that will do the Root Cause Analysi

Re: Boolean Logic RESOLVED

I verified that the filter in question is the culprit, and there currently is no else action on it. I think Axton is probably right though. I'll pop a message and make sure the values are actually what I think they are when the workflow fires. I think the problem might be between the keyboard an

Form templates

Is there a fairly simple and cheap way to allow techs to update a form or spreadsheet while in the field to be entered in Remedy automatically when they connect to the network again? They will not be connected to the network in the field, so they will need to update when they return to the

Attachment Dialog Throwing Security Warning

Hi everyone: I'm running version 6.3 of the Midtier. I have a web application that allows customers to submit tickets themselves. The application allows customers to attach one attachment to their ticket request. Everything works fine except for the fact that when the customer attempts to at

Re: Crystal Report Error (Solved ?)

OK, I am using CR 9.2.2.634 and am getting Derek's error message as well. Thoughts? My report was created using this version of CR. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, April 2

Re: Boolean Logic

Neel, $GROUPS$ = The list of groups (in name format) that the user executing the workflow is in. This will not search the whole database. It is the same as what you see in the Group List when you look at a User record for a user. Fred From: Action Request S

Re: Boolean Logic

Michael: What Axton said is probably your problem: Just because you see field x with value y does not mean that the fields have that value when the workflow fires. The qualification is probably being evaluated BEFORE the field is being set with the value you're validating with your eyes. Also,

Problem Management Assignment

Hi listers, I am trying to submit a problem in PM (7.0.1) however you need to assign the problem to someone before you can submit. There are 2 sets of assignment fields (Problem Manager Assignment and Problem Assignment). The Problem Manager Assignment fields are required however, three of the

Re: Boolean Logic

Axton, May be I interepreted his question incorrectly but I thought Michael said that the condition executes regardless of the value in 'Dialog_Prev_Status'. (meaning A is false and all conditions in A fails) and it STILL passes. Michael, could you clarify the problem once again? Thank you, N

Re: Boolean Logic

Hello Michael, You got me a bit confused here as "($GROUPS$ LIKE "%System POC%" )" is a part of a qualification. I believe that LIKE keyword will search the whole database and I think it will find at least one record where $GROUPS$ is %System POC% AND the 'Dialog_Prev_Status' is one of those 3.

Re: Boolean Logic

Your boolean looks like this: A AND B Where A=(( 'Dialog_Prev_Status' = "Closed" ) OR ( 'Dialog_Prev_Status' = "Helpdesk Working" ) OR ( 'Dialog_Prev_Status' = "Pending Vendor" )) B=(($GROUPS$ LIKE "%System POC%" ) OR ($GROUPS$ LIKE "%Reshipment%" ) OR ($GROUPS$ LIKE "%Quality Assurance%" )

Re: filter privilege escalation?

Andrew, You can not alter how the core ARS server works with any of the Plugins. The ARS Plugins are there to extend/integrate ARS in ways that are consistent with the ARS framework. However you might have some interest in considering an ARDBC plugin. That would allow you to "implement" your own

Re: Sending notification via SMS

Daniel, Some folks don't use it as much as others. Some service providers do offer a web interface that can be utilized if one knows how to encode the url to send the message. I also believe that I have seen perl modules and java code to make the connection through various providers. There are

Re: Support: With a U.S Military Twist

I've thought about that before as well. What it comes down to is, if you buy software from a company that is not 100% US based and it's not stipulated in your contract that your customer data is only accessed by US citizens, then it's not the software companies responsibility to see that it happens

Re: Crystal Report Error (Solved ?)

I chatted to remedy concerning this issue, The issue is the following: Any report Previously made by any other versions to 9 is DOA. So if you have created a report in 7 - 8 - 8.5 and then upgraded them to 9.0 and expect to use them in any way shape or Form.. Forget it. They are DOA. New DLL's

Re: archiving data

Hi List - anyone know if the 7.0 odbc driver supports joining tables? Thanks Chris Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Using Crystal Reports from w/in Remedy User?

I am using Remedy User v7.0. I have created a few reports in CR which I would like to allow the users to run from within the user tool. I have placed the report in the path, and when I go to tools/reports, it shows up. One reports where I have parameters, it even asks for them. Life is good. N

Re: archiving data

Hello Pierre, I would be interested in the demo app if you don't mind. Best regards, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People *

Re: Sending notification via SMS

So instead of knocking people why don't you enlighten us? Axton Grams On 4/25/07, CONDREA, Daniel <[EMAIL PROTECTED]> wrote: Hi All, For "heavy gurus in ARS". You hnow NOTHING about GSM. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PRO

Re: filter privilege escalation?

In essence, you can not alter the core behavior of the arserver with plugins, you can only extend it. The area and ardbc plugin architectures let you write how certain api calls are handled under the contexts the api address, but they are limited in scope on what they were intended to address, th

Re: Sending notification via SMS

Daniel, The question was really not about GSM at all. The question, as I see it, has evolved into: How can an ARS application send data to the web site(URL) via a command line process on the ARS server? Yes there are other "more native" solutions for GSM integrations. However sometimes using an

Boolean Logic

Version 5.1.2 SQL 2K I'm having problems with a run if condition that isn't allowing our System POC's to send emails. Here's the condition. (( 'Dialog_Prev_Status' = "Closed" ) OR ( 'Dialog_Prev_Status' = "Helpdesk Working" ) OR ( 'Dialog_Prev_Status' = "Pending Vendor" )) AND (($GROUPS

Re: Vista Support now added to AR System 7.0.01 Compatibility Matrix

Hi Neel, There are no plans to go back and test Vista with the 7.0.01 Admin Tool. Testing will occur in 7.1.00 - the next minor release. Thanks, David J. Easter Product Line Manager AR System - BMC Service Management Business Unit +001 (408) 571-7384

Support: With a U.S Military Twist

Military / Gov Contractors, Dave, I have a thought here on support here that, BMC may not like. Concerning Propin (propriatary information) or even from an (OPSEC) standpoint. Should My Site information be availible to overseas sites. More Specifically do non-americans have access to Military Si

Re: filter privilege escalation?

Regarding the "plugin architecture" ... I'm talking, specifically, about the shared objects one can load when the server is started, via the ar.conf file. There's a couple for LDAP, and one for the webservices, etc. My question regarding them, is "is it possible to write one which overrid

Re: archiving data

Hello Jorge, I am currently working on an application that will allow Parent-Child archiving with synchronization of fields and views. (on top of other options like: creation of destination table with ALL or DATA ONLY fields, enable/disable index and filters, scheduling, specific restore,

Re: Sending notification via SMS

Hi All, For "heavy gurus in ARS". You hnow NOTHING about GSM. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, April 25, 2007 4:41 PM To: arslist@ARSLIST.ORG Subject: Re: Sending not

Re: Sending notification via SMS

Frank, I would also suggest a command line option. Take a wack at wget or maybe even (if needed) a Perl script to talk to the web site. That should get the job done on any OS were the ARS server can run. If you wanted to get real fancy you could write an ARF plugin to do the work. (Maybe even u

Re: Sending notification via SMS

SInce your on Solaris you can use the wget program from command line. It may not be installed, but it can be found on http://www.sunfreeware.com. http://www.gnu.org/software/wget/wget.html -- Jarl On 4/25/07, Remedy Developer <[EMAIL PROTECTED]> wrote: ** Thanks. However I do not want to open

Re: Looking for tuning tricks

Eli, Yes that's the form I meant. In the class Lenny mentioned adding a filed or two and capturing other features during workflow and object modifications. I lost the notes and the additions that I made two years ago are long gone from the development box where it was tested. Thanks, John J. Rei

Re: Sending notification via SMS

Thanks. However I do not want to open any browser, just want to run the url. Rgds, Frank On 4/25/07, Ali Musa <[EMAIL PROTECTED]> wrote: ** Since your release is > 5 you can use active link "Run Process: PERFORM-ACTION-OPEN-URL http://www.tops.com.pl/en/products.html"; to perform your task.

Re: Sending notification via SMS

Frank, Most mobiles have an email address associated with them that can be used. These are usually in the form of [EMAIL PROTECTED] I must caution that not all providers offer a email interface, especially in Asia Pacific. The best advice is to contact the service provider and talk to them.

Re: Fwd: Rejected posting to [EMAIL PROTECTED]

Your ARERR is an Active Link issue. You can find it by enabling Active Link logging on the client. Your ARWARN is due to a client setting (uncheck "Limit Number of Entries Returned" (or set to a higher value). Your navigatingerror is due to an unsaved change. Not enough information to diagnose.

Re: Sending notification via SMS

Since your release is > 5 you can use active link "Run Process: PERFORM-ACTION-OPEN-URL http://www.tops.com.pl/en/products.html"; to perform your task. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Developer Sent: 04-25-2007 01:42

Re: Rejected posting to [EMAIL PROTECTED]

Hi Manuj, Tarun here. Actually for 1st Message you should change in the active link. If no request match then set field to null option in set/push field action in place of Display 'No Match' Error. 2nd Message use If any request match then use first matching request in set/push field ac

Remedy position available in Colorado

Hi, I am passing along a Remedy position available - if interested, please respond to the numbers given below: Thanks much I've a requirement for a Remedy Analyst Developer. Location: Broomfield, Denver, CO Requirement: Immediate (to join in a week's time) Job Description:5+ or more yrs of

Re: Sending notification via SMS

Hi Daniel, Thanks for quick response. The Remedy Server is on Solaris. Will this still work since you've mentioned VBS working in Win environment. Rgds, Frank On 4/25/07, CONDREA, Daniel <[EMAIL PROTECTED]> wrote: ** Hi All, I am using an ActiveX made by TOPS - http://www.tops.com.

Re: Sending notification via SMS

Hi All, I am using an ActiveX made by TOPS - http://www.tops.com.pl/en/products.html Build a Visual Basic Script that sends SMSs to a SMSC server. From a filter run VBS script that sends SMS to a mobile number. I am using this solution for over a year. VBS can be used from any place as long a

Re: Sending notification via SMS

Hi All, I need help for notification via SMS (Short Messaging Service) to mobile phone from HPD:Help Desk form. All I have is a url link which when opened from a browser sends sms. The Remedy ARS version is 6.3, HD 6.0, Email Engine 6.3 on Solaris 5.9. I tried sending a sms using the url

Re: archiving data

Hi, The built in archiving has its pros and cons. The main advantage is that the archive form will automatically be updated when you add/change fields to the source form. Or at least this is how it is supposed to work. The cons are: - that you do not retain the Request ID (field id 1) in the same

Re: filter privilege escalation?

Hi Andrew Woops... got the suggested query a bit wrong for what you want. What you'd need to do is grab the Group List from the user record to a temp DO field (tmpGroupList), then parse the contents of the 'Assignee Group' field to get the list of groupIds, and construct a query like: ('tmpGro

Re: filter privilege escalation?

Hi Andrew If you have the 'Allow Multiple Assignee Groups' setting enabled on your server and row level access defined for a form using the Assignee Group field (112), the SQL generated by ARS contains clauses like the following: ((T201.C112 LIKE '%;''fred";%'') OR ((T201.C112 LIKE '%;0;%') OR ((

Re: Auto login in the WEB - possible?

Hello out there, I would also be potentially interested in automating the logon at Midtier without having to type anything like a username and I think the environment: - Windows - LDAP is not that much uncommon (though I'm not a authentication or other field guru :-) and I would expect that to

Re: Admin Tool - the prefix tab

Yes, your correct. After version 6 this is not possible. -- Jarl On 4/25/07, Axton <[EMAIL PROTECTED]> wrote: You can't rename objects in the db anymore. There is a checksum in the high order tables (filter, arschema, actlink, etc), which is where the name is stored. Altering the data in thos