Re: RUG: MidWest RUG scheduled for June 26, 2007 - Chicago

Susan will be there... isn't that enough??? :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of South xie Sent: Wednesday, June 20, 2007 1:27 AM To: arslist@ARSLIST.ORG Subject: Re: RUG: MidWest RUG scheduled for June 26, 200

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

You have to check that your mssql2005express has sql authentication turned on. By default only windows authentication is turned on. I run batch of ars servers on mssql2005express, flight is high! :) Tried using SQL server 2005 express edn (free) on my laptop with ARS 7. The installation was fa

Re: RUG: MidWest RUG scheduled for June 26, 2007 - Chicago

Can I take part in this meeting?and how? will any pretty & sexy girl be there? Susan Palmer wrote: > > Our next meeting meeting is scheduled for June 26, 2007, in Chicago. > > Please go to www.remedyusergroups.com to get Agenda details in the MWRUG > Forum / Meetings area and be sure to RSVP AS

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

Tried it, but did also fail on my laptop. So I then installed XE -- Jarl On 6/20/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: Tried using SQL server 2005 express edn (free) on my laptop with ARS 7. The installation was failing. Anyone tried it successfully. Murtuza Bookwala -Original

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

Tried using SQL server 2005 express edn (free) on my laptop with ARS 7. The installation was failing. Anyone tried it successfully. Murtuza Bookwala -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: 20 June

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

Yes, using it on my laptop with 7.x But only for small development tasks... -- Jarl On 6/20/07, Guillaume Rheault <[EMAIL PROTECTED]> wrote: ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but mayb

Re: Unable to save incidents (from incidnet or requester consoles) in Remedy 7

We were missing Plugin: /u01/ar/h1dars02/incident/bin/ libcaieventcmd.so from our ar.conf file. Putting that into the file appears to have resolved the issue. On Jun 19, 12:33 pm, Howard Richter <[EMAIL PROTECTED]> wrote: > I see Rick pointed you to the CAI (App Registry) form. > > That was one

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

** I never intended to have this on test or production system. I was just considering it for a demo environment. But now that you mention the 4 GB limit, it may not be even good for thatthanks for the heads up From: Greg ElphickSent: Tue 06/19/07 7:25 PMTo: arslist@ARSLIST.ORGSubject: Re:

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

** ? XE can only go to 4 gig and wont let youu allocate any more space to the DB and it also only has single channel backups. Due to the nature of the changed datatypes in ARS 7.0 the clob storage will quickly suck up the 4 gig unless you store the clobs inline.   Seriously only use this DB fo

Anybody running ARS 7 on Oracle 10g XE (XE is free)

Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb

Re: Deployable Application Permissions Issue

Marc, From the application listed in the object list. I reread about applications and permissions last night and didn't fine anything. Please help! :) Thanks, Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Beha

Re: MidWest RUG scheduled for June 26, 2007 - Chicago

Folks, I have also added the ability to register online for the meeting, so please login and register! We're looking forward to seeing you all there next week! Matt Reinfeldt _ From: Susan Palmer [mailto:[EMAIL PROTECTED] Sent: Monday, June 18, 2007 2:49 PM To: arslist@ARSLIST

Re: patch downloads

I just downloaded a vs 5 patch Wes Parton - ext. 73094 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble Sent: Tuesday, June 19, 2007 3:59 PM To: arslist@ARSLIST.ORG Subject: patch downloads ** Howdy

Re: Slow Performance when migrated from 9i to 10 G

That seems consistent with the performance tradeoffs that are endemic to DB settings. Either searches are slow but submits/modifies are fast, or the other way around. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky

patch downloads

Howdy All, I am wondering if there is a problem with patch down loads on the support site. I get caught exception errors and nothing will load But I can go to the regular download site and get the other products without ay problem Anybody else having this issue? I have tried this on IE7, Nets

Re: Slow Performance when migrated from 9i to 10 G

I would like to ask a question. The slow performance seen was for doing a search or submit/modify of tickets? We are seeing slow performance on submit and modify but our searches are pretty fast. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] Ph

Re: does anyone knows what happened to developer community?? no downloads available.

But still they could keep the old community up and running until they get the new one up and running. $0.02; the new community will be up and running early next year :-) -- Jarl On 6/19/07, Rick Cook <[EMAIL PROTECTED]> wrote: ** According to BMC, it is being re-done, and the new version will

Re: Date/Time/Login+ append to WorkLog

This action will not appear in a logfile, if I remember correctly. Like David Shellman said, it is system-generated. Just accept that the system-generated information is something you can't change and add to what's there. I tried several different things in a development environment until I got t

Re: does anyone knows what happened to developer community?? no downloads available.

The download list becoming blank was not intentional. If/When I get more info on what happened, I'll let you all know. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in t

Weirdness and the Worklog

I am doing some testing on the ARS 7.0.1 patch 2 user client and I am seeing some weird things with the worklog. After creating a new Helpdesk case (HD 5.5), It appears the worklog is not getting cleared after the case is created and when you begin to create a new case from the same screen (it

Re: Modify All Nulls Description Field = Possible Bug?

Has anyone heard about a fix on this? Thanks Kyle Francois - BTT wrote: Hi All, This looks like bug number SW00264343. Regards Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: 04 June 200

Help with data on ConfigAddSkillDialog form

I created a schema. The schema name shows up in the Module but the Category data does not match. I have tried tirelessly to manipulate the SHR:Category menu that is attached but it is not working. Has anyone has this experience? What I am trying to do really, is develop a new application.

Re: Date/time format

Hello Dmitry, you have to set the ARDATE env. variable(on your server) like setenv ARDATE "%m/%d/%y". Secondly, you will have to use functions to get just date and time from timestamp. DATE($TIMESTAMP) returns Date and TIME($TIMESTAMP) returns time portion from timestamp. Ho

Re: Date/Time/Login+ append to WorkLog

Shane, If you're referring to information in a diary field, that is an automated process that is part of the diary field as defined by Remedy. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shane Buchholz Sent: Tuesda

Date/Time/Login+ append to WorkLog

I apologize if this is a newbie question, but I have been unable to locate the information I need. I am trying to find what workflow appends the Date/Time/Login+ into each Worklog entry. I have tried running AL and Filter logs on both the client and server, but cannot seem to track down when/wher

Date/time format

Hello List, I have a problem with the date/time format on our ARS server. At the moment our format is like this (if I write $TIMESTAMP$ somewhere) MM/DD/YY HH:MM:SS AM/PM But we use the following format in Russia - DD/MM/YY HH:MM:SS without AM/PM I tried to find how to change the date/time for

Re: Need help setting up a view form.

That was it. I forgot about creating the view in the database first. Thanks! rlanders wrote: > > Brooks, > Try creating a view of the Oracle table in the Remedy (ARAdmin) sql server > database. Then, in the Remedy admin tool, you can create the view form > and reference the sql server view by na

Re: ODBC Driver: AR System ODBC Driver version 7.x

Well I've been unable to get the remedy data into a MS sql database. Either I get an error about cannot fetch a row, or I get an error on driver not capable. However both methods return the field names and data types. Once I can get the data into a standard dfb system this issue will go away. It

Need help: AR Filter API documentation and download

All, The developer community site is "unavailable" and I am unable to dig up download and examples for AR Filter API usage for both Perl and JAVA. Does anyone have download with sample forms(def files) and documents for AR Filter API? Thanks _

Re: Unable to save incidents (from incident or requester consoles) in Remedy 7

Melissa, I had a similar issue - I think there's a separate install that you need to do for the CAI plugin, and/or a configuration setting that needs to be in place for it to be enabled. I don't remember all the particulars off the top of my head, but I think there was a KB that covered this. Ric

Re: Unable to save incidents (from incidnet or requester consoles) in Remedy 7

This is a new install. We just yesterday installed 7.0.02 patch 4 hoping that it would resolve the issue, but it hasn't. On Jun 19, 11:32 am, Howard Richter <[EMAIL PROTECTED]> wrote: > Melissa, > > What is the patch level of the ServiceDesk you are running also is this a > new install? > > Howar

Re: ARERR 9200 when attempting to access a flashboard

Are you opening the form differently from the Home Page selection (Query vs Submit...)? Is this console the Home Page or do you have something like a button on the Home page that opens this console? Fred From: Action Request System discussion list(ARSList) [mai

Re: ARERR 9200 when attempting to access a flashboard

David, I have recently noticed that despite the fact that 7.x MT no longer requires a client-side JRE, the Flashboards still do. Support has validated that. Could this be your issue? Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dav

Re: ARERR 9200 when attempting to access a flashboard

I'm replying to my own post with more info, because our 3rd party support is essentially useless. I've noticed that this ARERR 9200 isn't an issue with non-admin vs. admin users. If I view this console that has flashboards via opening the console form, there is no error. It's when I arrive at the

Example of consuming a Remedy Web service.

Does anyone have an example of consuming a Remedy web service using Coldfusion or VB? And possibly the configuration of a working example, i.e. what JRE version or type. Thanks. Randy == Randy Evans

Re: Unable to save incidents (from incidnet or requester consoles) in Remedy 7

I see Rick pointed you to the CAI (App Registry) form. That was one place that needed to be changed. Also we had some issues like yours with patch 2 of the release, BMC fixed it in patch 3. Howard On 6/19/07, Jill E <[EMAIL PROTECTED]> wrote: Melissa, On a Service Desk 7.0.02 P3 installatio

Re: Unable to save incidents (from incidnet or requester consoles) in Remedy 7

Melissa, On a Service Desk 7.0.02 P3 installation I saw this exact error in the Requester Console when attempting to submit a request. This began after I removed most lines of ar.conf (or equivalent on Windows) to speed up AR restart while testing some things outside Service Desk. My best guess

Re: Unable to save incidents (from incidnet or requester consoles) in Remedy 7

Melissa, What is the patch level of the ServiceDesk you are running also is this a new install? Howard Richter On 6/19/07, Melissa Reed <[EMAIL PROTECTED]> wrote: We are getting an error message that says "ARERR[8755] The specified plug-in does not exist: REMEDY.ARF.CAI" After looking throu

Re: Server crashes on Linux

ARS 7.01? :P -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Dwayne Martin <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 06/18/2007 07:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Server crashes on Linux Hello Ev

Re: ARS SERVER CRASH

What you can try is to follow the steps of a standard file replacement patch. For example, if your server version is 6.3, go to the support site and download the files for the latest, greatest patch for 6.3 (which I think is 21). Then just follow the steps for replacing the files. One of the

Re: ARS SERVER CRASH

Looks like this: "C:\Program Files\AR System Applications\CSS-REMEDY-DEV\Remedy Service Level Agreements\bin\brsvcbrie.exe" -d "C:\Program Files\AR System\CSS-REMEDY-DEV" -m Monitor-directory: "C:\Program Files\AR System\CSS-REMEDY-DEV" SNMP-agent-enabled: F "C:\Program Files\AR System\CSS-REME

Unable to save incidents (from incidnet or requester consoles) in Remedy 7

We are getting an error message that says "ARERR[8755] The specified plug-in does not exist: REMEDY.ARF.CAI" After looking through the api, filter and plugin logs, I have found that the filter CAI:EVT:Outbound_Submit_StartFilterAPI_Async_Local appears to be the one that is failing. Has anyone see

Re: ARS SERVER CRASH

then I would maybe suggest doing a reinstall of the server using the 'shared' option. This will update all of the files per the install but will make no changes whatsoever to the DB _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryan

Re: Search Menu

That's a much better idea than mine! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 19, 2007 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: Search Menu Add another field to

Re: ARS SERVER CRASH

send out your armonitor.cfg file and lets compare what you have.. Only difference here is that I am on a 64 bit env so if there should be some difference between a 32 and a 64 bit I might be not able to provide you any differences if any.. Joe -Original Message- From: Action Request Sy

Re: Search Menu

Add another field to the form you are searching (i.e. an integer field called Sort Order). Set the form to sort by Sort Order then your Menu data. On the Menu remove the checkbox of Sort on Label (this will cause the menu to use the Form's sorting). The Remedy Menu never even needs to reference

Re: Search Menu

You could add a tilde (~) or a pipe (|) to the front of the 3 items, which will force the menu to sort those three items to the bottom of the menu. It's a very ugly and crude solution, but it would work. From: Action Request System discussion list(ARSList)

Re: ODBC Driver: AR System ODBC Driver version 7.x

Daniel, That's exactly the same issue I had last night when I tried playing around with the command feature then.. I joined two tables using the command feature, a simple join like select * from a, b where field = field On trying to create a simple report out of it, no data would display.. I am

Re: ARS SERVER CRASH

Using the starting commands from the services on the command line did not start the server and did not return an error. Just went back to the comand prompt. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell

Re: ODBC Driver: AR System ODBC Driver version 7.x

Hi Rod.. That's a disappointment.. I was a little excited when I saw it yesterday and thought I might be able to get something useful out of it. I did try to play around with both the command feature and the add parameter feature yesterday after getting back to my hotel, but am yet to do anything

Re: ARS SERVER CRASH

If that's the proper course of action, the best way is to reinstall ARS, which will ensure that all of the files are re-done. If you're sure of which file it might be, you could try just copying that .exe/.dll file from the install files or from a backup. Make sure you get the same one from the s

Re: does anyone knows what happened to developer community?? no downloads available.

According to BMC, it is being re-done, and the new version will be ready...when it's ready. That sound you hear is me not holding my breath in anticipation... Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Patel, Kamlesh R. Sent: Tuesd

Re: ARS SERVER CRASH

What if you execute the same command that the service executes...what does that give you? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH

Re: does anyone knows what happened to developer community?? no downloads available.

Note from June 11th was that it was in maintenance mode only until it was replaced with a "bigger and better" developer community. It was "unsupported". So either BMC is about ready to release the next community or it's gone for ever. Dave From: Action Reques

Re: ARS SERVER CRASH

My guess would be difference in environment variable settings when armonitor tries to start it compared to manually starting it from the command line??? Atul - Original Message - From: "Welton Bryant" To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH Date: Tue, 19 Jun 2007 1

Re: ARS SERVER CRASH

Arserver will start up fine from the command line. So why when starting from the armonitor it fails? Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED]

does anyone knows what happened to developer community?? no downloads available.

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Re: ARS SERVER CRASH

We did replace a failing hard drive that was about to fail but that was after the crash. I will check on the arserver.exe. If a corrupted/failed remedy file is the case what would be the best way to certify the files are okay? Reinstall? Uninstall? Welton Bryant MCSE,MCP Sr. Business Applicatio

Re: Slow Performance when migrated from 9i to 10 G

Our db server (shared by multiple databases) was having some performance problems. Remedy was not the actual culprit but management felt that it was a good time to check the settings of all databases on it. The advisor pointed out latch contention because of not sharing cursors. At the same ti

Re: CMDB Performance Issue - Heads Up out there

We're going to try that today, actually. I'll report back with the effects. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 19, 2007 7:40 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB Performance

Re: ARS SERVER CRASH

Ok...anything in the armonitor.log? If you grab the command line that the service executes and execute that on the command line of the server do you receive any errors? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesd

Re: ARS SERVER CRASH

So the next question is: What else changed? Is it possible that a seemingly unrelated change to the server might have caused this? To be honest, my first thought was that something had corrupted a base .dll or .exe or something. Are there some Windows logs (i.e. Event) that might give a clue a

Re: ARS SERVER CRASH

xyz is not a valid Win32 application indicates that your arserver.exe is corrupt. This could be caused by a number of things, but the most likely are: 1) Failling hard disk 2) Failing memory 3) Virus infection What size is your arserver.exe? -md From: Acti

Re: Slow Performance when migrated from 9i to 10 G

Fred - did you follow the ADDM (advisor) or did you do this because of another reason? On 6/19/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: ** According to our DBA Oracle 10G does not support the Rule based optimizer that you may have been using inder 9i. Look into the Oracle's Cursor S

Re: ARS SERVER CRASH

Or has anyone added an MS patch to the server (another obvious question)? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, June 19, 2007 9:31 AM To: arslist@ARSLIST.ORG Sub

Re: ARS SERVER CRASH

Welton We have ARS 7.0.1 installed and we see at least 1 server crash per day. It appears that there is a memory leak and crashes when all memory is in use. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Serv

Re: curious count of Entry-id on a Integer field

Serouche, Do you reset the NextID for that form before you import a new set of data? The Integer field will match your Entry-ID only if the form's NextID value is reset to 1. Check the archives for NextID and Reset John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockh

Re: CMDB Performance Issue - Heads Up out there

Look into the Oracle's Cursor Sharing for BMC(r) Remedy(r) Products white paper on setting your cursor sharing to similar or force. Ask your DBA if cursor_sharing is set in the init.ora. If it is not then it defaults to "cursor_sharing = EXACT". Setting it to similiar or force will help elimin

Re: ARS SERVER CRASH

It's a clean install that has been running fine for about 5 months. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com

Re: ARS SERVER CRASH

The arerror.log provided no information at all. It just stopped suddenly at the time the ars crashed. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.

Re: ARS SERVER CRASH

Hate to be Mr. Obvious again, but have you recently attempted a server upgrade? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: ARS S

Re: ARS SERVER CRASH

What does your arerror.log file say? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH ** Hello, Does anyone have a good guess on why we mi

Re: Slow Performance when migrated from 9i to 10 G

According to our DBA Oracle 10G does not support the Rule based optimizer that you may have been using inder 9i. Look into the Oracle's Cursor Sharing for BMC(r) Remedy(r) Products white paper on setting your cursor sharing to similar or force After we changed this parameter (In the db and the

ARS SERVER CRASH

Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14

Re: Basic Escalations

Thanks Rick. I could see how this could get more complex than originally planned. Thanks for the heads up. We looked at the SLM app and decided that we did not want to pay that amount of money just for escalations at this time. Soo, needless to say, I'm looking at different avenues. mjd

Re: ARS 7 and FTS

Here is some additional helps --step 1- So your FTS Collection Directory is the correct one. FTS Configuration Directory is correct FTS Temp directory is correct I have indexing failure recover interval (minutes) 60 Temporary table threshold (1-250) 200 Complex search threshold 100 Indexe

Re: Basic Escalations

Mark, I'm not recommending this, but someone hypothetically COULD get the SLM .pdfs and sort of use the principles that BMC used in the building of their SLM app. as a guide to some good practices to be used in their own app. I like building apps as much as the next guy, but my guess is that you'

Basic Escalations

Hi list, Does anyone know where I can find some helpful information on creating customized escalations based on Priority, status, and time? I would like to create a little customized escalation app in which an escalation will be triggered based on the Priority of the incident, the status of th

Re: SOLVED Using LDAP with multiple Lotus Notes address books on Remedy 6.3

According to IBM, if you define a user base of C=US (C is Country), there is a notes.ini parameter that will convert this paramter to root. I set this up on mailflow and worked with bill and it works good, people from both org's can authenticate. >From the Domino 6 Administrator Help: In L

Re: which program language can be used in ARS?

You should tell your boss to send you to the AR System 7 Administration classes. You don't need to know a programming language to develop in AR System, but you do need to know how the few object types work, and the classes will teach you that. One quick webcast and one week long class will be eno

Re: CMDB Performance Issue - Heads Up out there

Our Oracle DBA noted what he thought was a design flaw yesterday - on retrievals, the SQL isn't binding any of the variables (like form ID), so it's having to re-fetch each of those each time, instead of having it locally cached like a server variable. That causes the searches to take FAR longer t

Re: curious count of Entry-id on a Integer field

I should have probably added: what I would like to achieve is at the end of my import, to get a count of all the imported rows. Any help? Thank you. Serouche Rahimpour wrote: dear listers, everyday I import a number of entries into a form. On that form I have an Integer field and a filter whi

Importing and reconciling assets in ITSM6

Dear list, I'm looking for some instructions (or just a simple sequence of events) that will allow me to import and reconcile assets into the CMDB in our ITSM installation. First, details about our environment: ARS 7.0.1 ITSM 6.0 (Asset, HPD, CHG) CMDB 1.1 Assume I've got a clean

Search Menu

Hi List, I have a search menu. Items in the menu are sorted alphabetically. Is there any way in which I can bring some 3 specific items to the bottom of the list and the others remain alphabetically sorted. Thanks Anukampa DISCLAIMER:

Re: ARS 7 and FTS

That was on solaris right ? I cannot get it to work on MS - so I was just checking.. thanks. On 6/19/07, George Barsan <[EMAIL PROTECTED]> wrote: We only replaced the files for patch 3.. Are you looking for something special? On 6/18/07, patrick zandi <[EMAIL PROTECTED]> wrote: > ** > George

curious count of Entry-id on a Integer field

dear listers, everyday I import a number of entries into a form. On that form I have an Integer field and a filter which fires on merge. For every entry imported into that form, my filter goes:"Integer Field = $Entry-Id$" I tested two times the filter. Each time my import was 1065 entries. Afte

Re: Reporting From MS-Access( Retrieving Report from Remedy)

I have seen this issue in the past. If I remember correctly the way I got around it was to - write the current date/time value to a table with a single indexed record that was used in the query using the function "dlookup" to write the criteria: ---

Re: ARS 7 and FTS

We only replaced the files for patch 3.. Are you looking for something special? On 6/18/07, patrick zandi <[EMAIL PROTECTED]> wrote: ** George - From the ARS 7.01 P3 level - did you use the installer or file replacement ? For my own side information ? did you have any issues with your installati

Re: Deployable Application Permissions Issue

Brian, How did you create the shortcut... ie from a form, or from an application? Marc On 6/18/07, Brian Gillock <[EMAIL PROTECTED]> wrote: ** Listers, I've been working on an application for a long while, and only ever opened it up by opening the user tool, the object list

Re: Cc field for Email Notifications to a group

It is the Email Engine that does the translation. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Tuesday, June 19, 2007 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Cc field for Email Notifications to a

Reporting From MS-Access( Retrieving Report from Remedy)

Hi Listers, I'm trying to fetch Report from Remedy in MS-Access. Report will be run`ed daily, so need to pass the Current-Date as parameter which needs to be included in the SQL Script. Link Tables is being used with AR-System-ODBC-Driver to connect to Remedy Server and the sample query is bel

Re: CMDB Performance Issue - Heads Up out there

I would suspect flawed design. As I mentioned, if I copy/paste the SQL directly in SQL Advantage and run it (looking at the Query plans), it estimates 5+ minutes to run. So... I would conclude that this is not a Remedy Server issue but a design issue. Terry -Original Message- From: Act

Re: CMDB Performance Issue - Heads Up out there

Roger interesting how many rows are in your BMC:CORE:BMC:BaseElement and BMC:CORE:BMC_BaseRelationship table? Are you on Oracle or SQLServer? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Roger Justice Sent: Mon

Re: Cc field for Email Notifications to a group

> I need to send an e-mail to a group and CC yet another group. I've put > the name of the group I need to send a CC into the CC: field in the > filter, but it doesn't work. Does this mean, that I can put a name of > a group into the User Name: field and the filter will automatically > deal with th

Re: Problem Form User (U)

UNCLASSIFIED "Public" is an example of a Placeholder group. "Public" can be given "Change" permissions but you do not add members to the group. By default, People Records in the database are members of "Public". Other Placeholder groups include "Assignee" and "Submitter" which are Roles within R

Re: Slow Performance when migrated from 9i to 10 G

oh, and if you don't believe me.. check with Matt == he can testify what I recommended for his Oracle installation.. On 6/19/07, patrick zandi <[EMAIL PROTECTED]> wrote: with 9i I could keep my DB total memory around 768 meg of ram.. With 10i I am currently at 2 Gig, performance drops off arou

Re: Slow Performance when migrated from 9i to 10 G

with 9i I could keep my DB total memory around 768 meg of ram.. With 10i I am currently at 2 Gig, performance drops off around 1.2 gig or so.. optimum is around 1920 .. Hope this helps the dba some.. But if he thinks he doesn't need this much and thinks he knows better.. all I have to say is "sor

Re: ODBC Driver: AR System ODBC Driver version 7.x

The AR system odbc connection will not do any joins, this is by design. Here's the official announcement: http://support.bmc.com/KMSUSER/DocView_SHFrame.htm?p=&user=public&d=/kms public/KM-3462.htm&vg=selfhelp The only workaround for this issue that we have come up with is to pull the ind

Cc field for Email Notifications to a group

Hi! I need to send an e-mail to a group and CC yet another group. I've put the name of the group I need to send a CC into the CC: field in the filter, but it doesn't work. Does this mean, that I can put a name of a group into the User Name: field and the filter will automatically deal with that, b

Re: Get Out-of-Office Message From Exchange

Rather than reading the mail in the inbox, I would tend to approach the problem differently. Why not simply trigger an out of the office mail into ARS? Of course, if you do know where the email is and how to read it, it may turn out to be less effort. Though I shudder to think of the legal ramif

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