I've created a SQL view from another SQL Server 2005 database. When I run a
query on this view ins SQL Server management Studio, everything works as
expected. But when I do a SQL Set fields Active Link, I only get 29
characters in the field. Here is the SQL that I used to create my view:
CREATE
Mike,
if you have to deal with system forms, there is one rule of thumb - do NOT
modify system workflow, just ADD your own (better with a custom prefix in
names, to separate from systems). Everything should be fine then. I jave a very
complex email parsing and routing workflow based on AR
Webservice studio2.0 from microsoft too is a good utility to test
webservices.
On 6/21/07, Francois - BTT [EMAIL PROTECTED] wrote:
**
Hi Neel,
You can use SOAPSonar from CrossCheck Networks !!! It helped me a lot
even in giving our programmers the output it generates.
Hi All,
Could any of you please mail me compatibility matrix for ARS Remedy
5.1.2 (:-( I am still with ARS 5.1.2) for a specific project?
Thanks in advance.
Regards
Naveen Kaushik
DISCLAIMER:
Hello, listers!
Actually my question is not about ARS, but BMC Config.Man. (formerly Marimba).
Can anybody tell me, can this suite deal with network equipment, like Cisco
routers\switches and SAN devices, like Symmetrix? All I can see from manuals, that agents
(tuners in marimba terms) can be
Hi Claire,
I have used a product called Genius Connect
http://www.geniusconnect.com/ to do a 2 way sync of not only calendar
appointments, but tasks and contacts as well. We use the multi user
version with multiple mail boxes syncing on a single PC running Genius
Connect within Outlook 2003.
I will be out of the office starting 06/21/2007 and will not return until
07/02/2007.
I will respond to your message when I return.
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Oracle 9, solaris and approx 5 minutes start time. ITSM7(cmdb, asset,
change and slm)
There is approx 180k records in field_dispprop.
--
Jarl
On 6/20/07, Tony Worthington [EMAIL PROTECTED] wrote:
Am I missing something here??
No... but maybe I am?
I guess it could be an Oracle thing. I
Cool. In the Application Properties on the Forms tab, do you have a primary
form selected. I set an access point but left the Primary Form selection
blank and got the same behavior that you did. However, when I set the
Primary Form, the behavior changed to what I expected.
Marc
On 6/19/07,
Ok...here is a situation at my current position that I can't understand.
ARS 6.3 P21
Server 2003
SQL 2000
You have an existing deployable application on server B. On server A you
add a new form to that same deployable application. If you then import the
new from into Server B the admin tool
What happen's if you do a difference report and then migrate differences
only ?
On 6/21/07, L. J. Head [EMAIL PROTECTED] wrote:
Ok...here is a situation at my current position that I can't understand.
ARS 6.3 P21
Server 2003
SQL 2000
You have an existing deployable application on server B.
I'm not the migrator guybut he tells me that in order to get everything
over...you must first migrate the form, then the app, then the form to get
everything over without any differencesthat is unless you have that
option enabled then all you must do is migrate the app and it takes care of
Have you tried turning on SQL logging at the server and taking a look at
exactly what Remedy is passing to the SQL server and what the SQL server
is returning?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of brooksm
Sent:
BMC Configuration Management is 100% (or at least 99.9%) agent-based and cannot
discover network gear (unless you're using Windows server for routing and
switching) :) No tuner no workie
BMC's Foundation and Topology Discovery will do network inventory discoveries
though. TD also does
Hi Listers,
When an active link is generating a report using Crystal Reports format, I get
the following error :
The following error(s) occurred while trying to process your request:
ARERR [9246]
Cannot find report [Ljava.lang.String;@1dc778e of type null for form {2} on
server {3}.
one quick idea is to have Remedy SQL.log file show you how remedy does it.
Just query the guid field with the below part of the guid
On 6/21/07, brooksm [EMAIL PROTECTED] wrote:
I've created a SQL view from another SQL Server 2005 database. When I run
a
query on this view ins SQL Server
I just had what looks like the same error this morning. I was trying to run
a Crystal report on the MidTier but did not have Crystal Enterprise web
configured (or installed for that matter). I created a second active link
that runs only on MidTier and runs an ARSystem report.
On 6/21/07,
Here's what we figured out with the final problem we were having with
FTS.
The server I upgraded to ARS 7 also has SLA installed. Many fields on
various SLA forms are marked for full-text indexing; it's just that a
6.3 server ignores that attribute. Once the server was upgraded to ARS
7, all the
We actually tried to change our support over to a BMC partner last
December or so (within the 90 day blackout window, unbeknownst to us).
Our VP of IT ended up on a conference call with some number of BMC
people and some number of people from the partner we've been working
with. During the course
Hello everyone:
In addition to the usual 'last modified by' field, I also would like to
capture the ip address or hostname of the user who last modified a record.
Anyone know a way to do that? Seems like there would be a keyword like
$HOSTNAME$ or $IP$ would do it but I don't see anything like
ok maybe I'm just a tad dense but why does it run on the client and not
mid-tier?
- Original Message -
From: Frank Caruso
Date: Thursday, June 21, 2007 10:31 am
Subject: Re: Urgent - Crystal Report generating error in mid-tier
To: arslist@ARSLIST.ORG
I just had what looks like the
L.J.,
I think your dealing with the deployable application paradigm a bit
wrong. I think of the deployable application is one logical unit. So,
I am not sure it makes any sense to move only a form (that is part of
a deployable application) from server to server. No more since than
moving an
Funny,
At one point we were using our own site to publicly make available all
applications/ functions/ code-snippets
at either matt's site or Gidd's .. Then ...
Remedy brought forth this concept.. and put it on their website.. and kinda
endorsed it.
Now that it has been down for so long, should
I understand and utilize the differences between a form def and an
application def. I don't view deployable applications as a single unit as
you apparently do. I may be a bit 'old fashioned' in that respect...but I
still migrate only changes and not the entire application...likely why I
come
You must have the MidTier configured to run against a Crystal Enterprise web
server.
The user tool comes with a Crystal report viewer component.
On 6/21/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
** ok maybe I'm just a tad dense but why does it run on the client and not
mid-tier?
-
All,
The website host is always responsible for functionality on their site
regardless of purpose or whom it benefits. Developer Community site
issue needs to addressed (by Remedy/BMC). I don't see Remedy (BMC)
making any effort to post a simple communication message on the
Developer Community
There is the new www.remedyusergroups.com and I know that Matt would be
happy to house everything that was in Developer Community. David, you can
contact Matt at [EMAIL PROTECTED] directly.
Susan
On 6/21/07, Patel, Kamlesh R. [EMAIL PROTECTED] wrote:
**
All,
The website host is always
I want the emails that go from the Remedy email engine using filter (notify
action) to go with only BCC addresses. So under the Messages tab in the
Filter, I have the email address in the BCC field. I donot want the email to
have anything in the To field. But the filter action does not let me
I would also like to offer the subversion, bugzilla, mailing list, and
trac services hosted on arswiki.org for any open source projects.
These services are more geared towards source code/collaborative
projects instead of a link to a single download.
http://arswiki.org/projects
Axton Grams
On
From the User Tool you can do a Set Fields Action to get the host name:
$zHostName$ (or whatever you name the field) = $PROCESS$ %COMSPEC% /c
echo %COMPUTERNAME%
For the IP you can do:
$zLocalIP$ (or whatever you name the field) = $PROCESS$ %COMSPEC% /c
ipconfig
You will have to parse out
Also keep in mind that as VMWare and other such virtual NICs (like
VPN's) exist more and more it is likely that the client PC will have
multiple IP's. So you may need to collect a set of values instead of
one value.
I know that makes the task more difficult, but it is really truth
that your
You should be able to create a filter on the AR System Email Messages form
that fires on submit and sets the BCC field from the TO field and then
clears the TO field in the next action.
I use workflow to change the TO to myself or add me to the BCC on certain
messages but I have never tried
Yeah all I'm after is just the facts ... :-)
I'm looking for something that can run in a filter on the server and capture
the ip address of the connection to the server that modified the ticket.
Not concerned with the configuration on the client ... they can have 20 ips
for all I care ;-)
thx
Hi everyone:
This is driving me crazy. It appears the 6.3 Admin tool does some hokey
things to radio buttons if they've been resized. And on top of that,
the 6.3 Midtier does not appear to render resized radio buttons
properly. What am I talking about? Here's an example.
Suppose I have
Here is my SQL Logging. It shows the SQL query, but not the data returned:
SQL TID: 001984 RPC ID: 000206 Queue: Admin
Client-RPC: 390600USER: brooksm
/* Thu Jun 21 2007 11:58:09.5780 */SQL Trace Log -- ON
SQL TID: 001984 RPC ID:
Rumor had it that Brad Fike haunted this place from time to time. I haven't
been in the know, as I've been on a 16 month government paid vacation. If
anybody has seen him around, tell him I would love to hear from him, (and have
an old development question for him.)
Darrell E Reading II
Hi Mike,
BMC Configuration Management does not 'discover' anything unless you install
a BMC Configuration Management Tuner on it first.
See also:
http://www.bmc.com/USA/Support/attachments/BMC_Configuration_Management_Platform_Matrix_Mar07.pdf
The main use of BMC Configuration Management is for
FYI. Here's some info concerning the new developer community.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: BMC Software [EMAIL PROTECTED]
To: Shellman, David
Sent: Thu Jun 21 15:36:11 2007
Subject: Preview the new BMC Developer Network site
You apparently missed the line
Because this is a 'private viewing', please do not share the site
information with others at this time.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Thursday, June 21, 2007 2:00 PM
D'oh! NO SOUP FOR DAVE!
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, June 21, 2007 1:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Preview the new BMC Developer Network site
**
You apparently missed the
Yep. Didn't see that line on my BlackBerry.
I guess this is the last time I'll get a private invite ;p
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Looks like they are gonna have a slightly larger 'beta' than expected
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, June 21, 2007 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Preview the new BMC Developer Network
That'll teach me to read email between roller coaster rides.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Thu Jun 21 16:14:21
Dave,
Ah... maybe this BMCDN will be like Gmail and be perpetually in beta
so they can take it down at any time and not have to explain why.
Oh wait... they do that with the current production site too
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request
Too late, I already joined!
Warren
On 6/21/07, Shellman, David [EMAIL PROTECTED] wrote:
Yep. Didn't see that line on my BlackBerry.
I guess this is the last time I'll get a private invite ;p
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From:
Ahhh ok that makes sense, thanks
- Original Message -
From: Frank Caruso
Date: Thursday, June 21, 2007 11:33 am
Subject: Re: Urgent - Crystal Report generating error in mid-tier
To: arslist@ARSLIST.ORG
You must have the MidTier configured to run against a Crystal
Enterprise web
Maybe a little payback. I feel like for 9 months I have been beta testing
ServiceDesk 7.
hbr
On 6/21/07, Shellman, David [EMAIL PROTECTED] wrote:
That'll teach me to read email between roller coaster rides.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original
Good Day,
I am trying to create a Problem ticket from a resolved incident. I keep getting
an ARERR 326 - Required field cannot be reset to a NULL value:
HPD:Associations: Form Name02.
This is 7.x out of the box and I haven't ever seen this before.
I can create the problem before resolving the
Man, you guys are harsh today! (I like it!) Is someone at BMC not feeling
the love in the air?
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Thursday, June 21, 2007 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Sure every one else will get a chance to join and I'll get lock out of the
first 500 because I'm waiting in line for the Phoenix.
I only sent it to my one and only friend. The ARS List.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action
Chris, have you tried the association from the other direction? Try
associating a Resolved Incident from the Problem. That seems like it should
be an available process, and probably a more ITIL-centric one.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Server 1 - ARS 7.01P2
SQL2K
WIN2003
Server 2 - ARS 5.1.2P1375
HPUNIX 11
ORACLE 8.1.7
We are having an problem with DSO. Server 1 is able to send data to
Server 2 however Server 2 is not able to send back. Both servers are
While we are SQL server, we are all on windows, however due to switch
autodetect issues our Server (Windows and *nix) and network teams on
all Gig-E ports have HARDCODED the Gig-E+FULL on both the system and the
switch.
Went from a 8 minute startup to 2..
Better than nothing, but 2 minutes
DSO in 7 has a password (in Admin Tool: File - Server Information -
Connection Settings tab)
I don't remember if 5 had a place for a password so could this be the
problem?
Scenario: 7 (with password) could send to 5 (which would ignore
password) but 5 (no password) can't send to 7 (with
Fred,
I thought about that and you are right 5 does not have a password. I
could find nothing in the documentation that would indicate this is a
problem. Not only that I have successfully tested a 7 against a 6.3,
which does not have a password, with no issues.
Thanks,
Roger A. Nall
Andrew,
You may be able to get the client's IP address through log files but I
have not tried it. If you capture the IP address from the client when
they first login (ie. Home Page) and store it in a Global field, then
anytime you need to inform the server of their IP address you would pass
it
Thanks Marc! Not only do you have to have the Primary Form set, but you
have to have an entry point set on that form. I figured setting the Access
Point for the app, and the a Primary Form was enough. And then you still
have to set the Default Home Form in the server or the clients if you use
Hi everyone,
I currently have an Aged HT report that puts counts in the standard Aged
buckets that Crystal provides. Works great as you would expect. Now I have
a request to create a report that covers only 30 days but has a series of 5
day buckets, i.e. 0-5 days, 6-10 days, 11-15 days, etc.
Susan,
You're on the right track, basically you need 2 formulas:
Formula one called @Age in Days and Formula 2 called Age Blocks
@Age in Days contains the one line: DateDiff (d, [EMAIL PROTECTED]
Date},[EMAIL PROTECTED]'s Date}) (reported date is merely the reported (or
submit
date
Je serai absent(e) du 22/06/2007 au 26/06/2007.
Vous pouvez contacter David Gellad en cas d'urgence. Pour tout problème
relié à Remedy, veuillez contacter le SAU 8787
Merci
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Hi!
How can I check by Remedy 6.3 whether exist schema or no, and process
result?
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