Re: Importing into Remedy

I emailed Candace directly and she provided me with her command line she was using. I noticed one parameter which I was not using the -l for logfile. I used it and it told me that my mapping file had an invalid field reference. One I fixe the mapping I was able to run the I emailed Candace directl

Re: 7.0.1 Client - setting sort order

I need to clarify my reference to a 7.1 beta client. This reference should not be taken that we are participating in the 7.1 beta program or have any other inside information into 7.1. We were having an issue with the 7.0.1 Patch 002 client. Support sent us a link to a beta version of the 7.0

Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I

I thought I would just put all my answers into one E-mail so that there aren't a bunch of separate threads flying around... > Q: Will the unlicensed AR Server, which presently runs in Evaluation mode with 3 fixed licensed and a > 2000-record limit per table, still be available with v7.1? Yes.

Re: AR System 7.1.00 delayed until end of August / early September

Russ - Not sure what your link looked like before you forwarded this to the list, but it appears to have gotten wrapped and broken. The last chunk should be '&externalID=1926' Thanks, Ron Legters Tools Administrator Data & Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax

Re: Authentication problem in Remedy LDAP for passwords with special characters.

Well, that's kind of a nasty way of passing auth info around. Certain characters, like pound (#) will break your url if they are not encoded properly. I say nasty because you are sending sensitive information (username and password) over the wire unprotected. You may want to look into using a f

Re: AR System 7.1.00 delayed until end of August / early September

David, When I tried to access the "Whats New" document (from your hyper-link below) I received an error that the document had expired. Russ From: "Easter, David" <[EMAIL PROTECTED]> Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: AR System 7.1.00 delayed until end of August / e

Re: Importing into Remedy

Steve - I am running a batch file nightly on a system almost identical to yours using arimportcmd.exe. About the only diff is I am on Patch 20. Email me offlist if you like and I can send you a copy of the file as I am using it. May help, may not but I'm willing to try. :) Candace -Origina

Re: Importing into Remedy

Steve, I am on 6.3 p21 and use arimportcmd via a shell script 30X a day. It still works find with .csv files. Chris P 732-389-3900 X2411 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: Friday, August 1

Importing into Remedy

What is everyone using now to import csv files into Remedy from a batch file?? Before I upgraded to ARSystem 6.3 I was using a combination of arimportcmd.exe and 3rd party ARImport.exe by twenty4help.com. Both of those are not working for me anymore. ARImport only uses 5.1 Remedy DLL's and weird

Re: Change Management installation error

Ben, Go into the SHARE:Application_Properties form. FInd the entries that relate to the DSL (search on property value Remedy Foundation Product Catalog. Pull up the Version entry and change it to a lesser version. Probably 1.0.00 will work. Colleen Eilbert Effective Technologies, LLC On Aug 8,

Re: Authentication problem in Remedy LDAP for passwords with special characters.

I seem to recall when some version of Java had problems passing special characters. I don't recall which versions though. HTH somewhat. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Prasan Katti Sent: Thursd

Re: Manuals

If you look up the manual at the end of the list you will see this link. They will send only to US and Canadian addresses. Order Hardcopies of Product Manuals for this Product Don Date: Fri, 10 Aug 2007 13:03:42 -0500From: [EMAIL PROTECTED]: Re: ManualsTo: [EMAIL PROTECTED] When I a

Re: Manuals

Warren: Thanks for writing...earlier this year (Feb. '07?) we were able to obtain 2 sets of 7.0 manuals. Next time you are in Columbus. Give a shout. Hope all is well out in Seattle. Ron From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTE

Re: Manuals

When I asked Support, they told me to contact my account rep. He WAS able to get hardcopy manuals for me. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Friday, August 10, 2007 12:50 PM To: arsli

Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I

I spoke with David on the new licensing about a week back; my interpretation is: you will be able to configure a ceiling for each license type, which is supposed to correspond to the number of licenses you've purchased. If you hit the ceiling for floating licenses, users will still get a floating

Re: Inserting pause in workflow

Why do you need to pause an operation? When doing pause on the server, the current thread are busy doing the pause. And with 5 threads and 5 users doing a pause you got into troubles. -- Jarl On 8/9/07, Dwayne Martin <[EMAIL PROTECTED]> wrote: > Hello Everyone, > > (ARS 7.01 patch 2, Linux serve

Re: Inserting pause in workflow SOLVED

One possible approach: In active-link #1 - set a date/time field with $TIMESTAMP $ plus ## seconds. - Display a message to the user. In the message include text such as 'Please wait ## seconds' before clicking OK' In active -link #2 - Run If: $TIMESTAMP $ < $z

Re: Manuals

Yes. you can go to their support site and order them on line. Don Date: Fri, 10 Aug 2007 10:49:40 -0700From: [EMAIL PROTECTED]: ManualsTo: [EMAIL PROTECTED] Anybody out there know if BMC is providing Hardcover ARS Manuals anymore -- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT

Re: Manuals

Yes, recieved a huge package last week with AR Server and Asset/Change manuals. -- Jarl On 8/10/07, Warren Baltimore <[EMAIL PROTECTED]> wrote: > ** > Anybody out there know if BMC is providing Hardcover ARS Manuals anymore > > > > -- > Warren R. Baltimore II > Remedy Developer > UW Medicine

Re: Inserting pause in workflow SOLVED

Hi Stephen/Dwayne I was trying the SQL statement, but the problem I have is; I do a Set Fields in a field, something like Please Wait... and then call the WAITFOR DELAY command, but instead of the field being set with the message frst and THEN the delay happening, the delay happens first and t

Manuals

Anybody out there know if BMC is providing Hardcover ARS Manuals anymore -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no w

Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I

Well - I see the case that as soon as you are logged in with a float - you suck a license - even if you have not done something. (7.01) (At least you suck a license according to the error message provided - no licenses available) If I change the person to a read only - they dont get the error messa

St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

Je serai absent(e) à partir du 2007-08-10 de retour le 2007-08-20. ___ Le présent message est destiné uniquement aux personnes indiquées dans l'en-tête. Il contient des informations confidentielles qui ne peuvent être divulguées à des tiers sans que l'expéditeur ait préala

Re: 7.0.1 Client - setting sort order

Support was able to reproduce the ARERR 361 condition with setting a sort order. "With server set to not allow unqualified search I can generate the error: ARERR [361] An unqualified search was issued and the server has been configured to disallow unqualified searches. You must specify some

JOBS :: Contract Opportunities in the UK

Hello List, Firstly, those that have seen my name before will notice that I now have a new email address. We have recently completed a management buy-out of the Resource Management division of Turing SMI and we are now Resource Management Solutions Ltd. James Richardson is a director of the n

Re: AR System 7.1.00 delayed until end of August / early September

Multiple Escalation Pools ... Yes From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, August 09, 2007 7:41 PM To: arslist@ARSLIST.ORG Subject: AR System 7.1.00 delayed until end of August /

Re: New version release date

How do you know they gonna spend this tree weeks with testing? They may be still stuggling to get the code running :-) -- Jarl On 8/10/07, Tony Worthington <[EMAIL PROTECTED]> wrote: > Well, I was just being cynical... but I'm glad BMC/Remedy has decided to > test, test, test! > > > -- > Tony Wo

Re: 7.0.1 client and Office issue - only in Hungary

We have not yet. Yesterday we were able to reproduce the issue here in the US. Not quite sure that we have been able to reproduce it consistently. The issue that comes up after the install is: Error msg: Application has not been installed for the current user. Please run setup to install the ap

SOLVED: Window Loaded active link condition

OK, I plugged my brain in. "Display" condition works as expected. From: Durrant, Michael M. - ITSD Sent: Friday, August 10, 2007 8:01 AM To: 'arslist@ARSLIST.ORG' Subject: Window Loaded active link condition ARS 7.0.01 Windows Admin Tool 7.0.01 Patch 003 Wind

Re: Java Memory Leak?

What are the min and max allowed heap? If 950mb is in the range, then it is acting as expected. Typical mid-tier configurations have 1gb max heap size. Axton Grams On 8/10/07, Sokol, Brian <[EMAIL PROTECTED]> wrote: > ** > > > Hi All, > > The Java process on my Mid Tier seems to be taking up mo

Re: Window Loaded active link condition

Hi Michael, The Help File from Remedy Admin 7 shows the following: Display - Executes after an existing request is loaded into a form, but before the request appears in the Details Pane. Window Open - Executes when any of the following actions occur: A form window opens in New, Search, M

Re: Java Memory Leak?

Hi Brian, It is very unlikely that the JAVA VM has a memory leak of that amount of memory. Most of the time it's the JAVA Application (your app server and Mid-Tier) that is more likely to leak memory or maybe more acurate "hold on to memory". You are not running the latest 1.4.2 version however,

Re: Remedy and Programming Languages

Derek, Here are some quotes from another thread that discussed this (I believe the thread was "API Libraries for Solaris on X86): "While we're working towards the "pure" Java API implementation, 7.1 is not quite there (since we relied on few native modules such as qualification parsing,

Re: Table Field - Open Selected Question

It's a visually misleading characteristic, but it's functioning as designed. You can appear to select multiple entries in a table, but you're correct in saying that without a loop guide, it will only process the first one. Obviously, from a usability standpoint, one shouldn't be allowed to create

Re: Inserting pause in workflow SOLVED

The "set fields" option worked! In the active link I set a display field to equal "$PROCESS$ @@:/opt/remedy/HelpDesk/pause 3". (Anything over 3 seconds and the action would time out.) The filter was the same but without the "@@:". In both cases the hour glass displayed for three seconds then

Table Field - Open Selected Question

Greetings List!! When someone selects multiple records from a Table field, then chooses the "Open Selected..." option from the right-click menu, why does it only open the first selected item in the table? I do not have "Single Selection Only" checked on the Advanced Display tab. I imagine this c

Window Loaded active link condition

ARS 7.0.01 Windows Admin Tool 7.0.01 Patch 003 Windows User Tool 7.0.01 Windows MidTier 7.0.00 Patch 002 Windows IIS / ServletExec I have a form with a Window Loaded active link attached to it. I have no run-if qualification. When I create a new request, the active link fires. When I open an

Java Memory Leak?

Hi All, The Java process on my Mid Tier seems to be taking up more and more memory. Jave.exe was taking up 950MB.I restarted it and now it is up to 137MB. I am using 1.4.2_13 on Windows 2003 and Mid Tier 7.01. Anyone know if this version of Java has a leak? thanks Brian Sokol Manager, Desktop S

Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I

Based on past history, this would be incorrect. If the user is defined with a floating license, it would be used any time an update was made. In truth only Dave or some one else from BMC will be able to answer this questions. For many of us it would only be speculation. Dave

Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I

Only a Read Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] | www.cerner.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROT

List of out of Box reports

Hi all I need a list of Out of the box reports for Remedy ARS 7.0 and 6.3 We're comparing OTB reports. Can anyone direct to where I can find this information? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.

WG: AR System 7.1.00 delayed until end of August / early September / MidTier

_ Von: Christian Janovic [mailto:[EMAIL PROTECTED] Gesendet: Freitag, 10. August 2007 14:50 An: 'arslist@ARSLIST.ORG' Betreff: AW: AR System 7.1.00 delayed until end of August / early September David, many Remedy Users around the globe were desperately waiting for a better M

Re: New version release date

Well, I was just being cynical... but I'm glad BMC/Remedy has decided to test, test, test! -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Tony Worthington <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/09/2007 02:01 PM Please respond to arslist@ARSLIS

Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I

If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged? -John On 8/9/07, Easter, David <[EMAIL PROTECTED]> wrote: > > ** > > ** > > *Q: Do I still need a key for AR System server?* >

Re: AR System 7.1.00 delayed until end of August / early September

Wow! It sure looks like BMC has been busy giving us some great stuff. I am especially looking forward to this feature: Disable status history recording and retrieval Check it out by clicking on the hyperlink below and then open up the .pdf This should definitely improve performance at th

Re: Remedy and Programming Languages

Personally, I'm also hoping that the "Updated AR System Java API" is a 100% pure Java implementation of the Remedy API rather than the JNI- based "wrapper" API that we have now. If it is 100% pure Java, then there will no longer be a need to worry about platform-specific binaries. I may fi

Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part II

David, Regarding "If you have other questions, feel free to post them and I will answer them as best as I can.", thank you David, for posting this information and your continued participation in this online forum. Q: Will the unlicensed AR Server, which presently runs in Evaluation mode wit

Re: AR System 7.1.00 delayed until end of August / early September

This one seems nice: Service workflow condition and active link action Then we can trigger a filter command from an active linke. No more need to do a sumit or modify to trigger a web service :-) -- Jarl On 8/10/07, Easter, David <[EMAIL PROTECTED]> wrote: > > ** > > All, > > > > BMC has decided