Glad that helps. I will have to try recording the credentials in the macro,
that is a great tip! Since this is currently setup to run from an
escalation it is already using admin rights. But now that I think about it
I could create special report users with various group permission and record
di
That is exactly what the little Remedy app we wrote does.
Do you have Crystal Reports? A quick win maybe using Crystal Reports
Exporter from a scheduled task (it doesn't need to be run on the server).
Jason
-Original Message-
From: Action Request System discussion list(ARSList)
I will be on vacation Monday, November19, 2007 and returning Monday, November
26, 2007.
I will respond to your email when I return. For immediate assistance regarding
the Canon Project, please contact Norbert Gerlach at [EMAIL PROTECTED]
___
I figured it out.
In the Linked Server Properties under security, I needed to select "Be made
using this security context" and fill in the Remote login and password with
the ARAdmin credentials. So it worked fine when I did a query in SSMS, but
when I tried the query in Remedy it did not work.
Th
For dates that are constant every year, such as
Jan 1
July 4
Dec 25
or, ones such as
US Labor day=1st Monday of September
US Thanksgiving Day=4th Thu of Nov
..try playing with Recurrence Type = Yearly
You will likely need another segment(s), with any
level higher than 2. Higher than 2, differe
Wow- I can't believe I've been doing this as long as I have and didn't
know about that ><
Thanks a lot- this will be a huge help!
Chris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, Novem
Dear List,
Duration: Permanent
Title: Remedy Administrator
Salary Range: 70-75K
Location: Colorado Springs, CO
This project is for the Army Base in Colorado Springs, CO to work as a
Permanent Employee with a Defense Contractor.
Remedy(r) Administrator
Colorado Springs, CO. Permanent Positi
Chris,
In the Admin tool
Connect to and select the server of interest..
File(menu) --> Server Information(Item) --> Log Files (Tab)
There is a setting "Client-Side Logging Group". Set this to a Group
(AKA: Group form entry) that you want to allow to do client side logs.
(Filter/API/SQL) Make
Gary,
>From my Remedy server on SQL Server 2005 I am able to query the oracle
dblink on Prod, but not the Oracle dblink on staging. Both Oracle db are on
Red Hat Linux. I've gone through these KB articles and verified my settings.
http://support.microsoft.com/kb/839279
http://support.microsoft.com
If you do a View Properties then the Appearance tab. There is a box called
Pane Banner Visibility, under that is 3 fields you can hide or keep visible:
Details Pane Banner, Results Banner, Web Toolbar. We have the Web Tool bar set
to Hidden.
From: Action Reque
I'm not seeing how to control it from the form view properties. All I
see there is detail or result banner control and detail/result layout
control, not how to hide the result pane completely. I've tried setting
the banners to "hidden" but that's not hiding the results pane. I know
it can be contro
Carey-
How do you enable a non-admin user to log filter actions? I did not
know such a thing was possible!
Thanks,
Chris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, November 16, 2007 2:3
Chris,
Enable a user (non-admin) to turn on Filter logs.
Login with the user.
Turn on filter AND active link logs.
Do the thing that produces the error.
Check the log and find the workflow (Active Link or Filter) that does
the SET operation that fails.
That should not take more than a few minutes
Thanks Kelly,
Unfortunately we're on Oracle ><
Chris
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gatewood Kelly
Sent: Friday, November 16, 2007 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 6.3 error "
Chris, if you are on MS SQL server this may help identify the filter.
Open Query Analyzer and run the following.
select name from filter where filterid in (select filterid from
filter_push where assignShort like '%DataSet Name%') and filterid in
(select filterid from filter_mapping where schemaid
Bathroom Talk
A 3-year-old tells all from his mother's restroom stall.
By Shannon Popkin
My little guy, Cade, is quite a talker. He loves to communicate and does it
quite well. He talks to people constantly, whether we're in the library, the
grocery store or at a drive-thru window.
People oft
Classification: UNCLASSIFIED
Caveats: NONE
Hooah, Military Listers!
I'm setting up ARS 7.0.1/ITSM 7 for Fort Carson, hopefully to have a
functional system by mid-December. We are currently on ARS/ITSM 6.3
(MS-SQL 2000, Win 2003). I'm NOT planning on migrating much data at all
(maybe a CTI tra
The only item that was requested when I set up ITSM 7 was to change the name of
the Title field on CTM People to Rank/Title and make it required?and add the
field to both Incident and Change with modified workflow to autopopulate when
requester is selected. They used to Company at the major comm
Without going into much detail, I will say that I saw the help desk
application first hand over there, and talked to a guy linked with the
company. It's not too bad of a set up, except that if I recall
correctly, a person would share living accommodations with one other for
a while. I didn't reme
Hello Listers,
Sorry for the short cycle on this one. After I sent the email I tried
adding my Set fields of the $table_qual$ in the calling filter , between
the first and second Call guides.
That was it. Having the EXTERNAL($table_qual$) set in the actual table
looping filter seems to have no e
Hey everyone-
Administrators don't get this error, it must be a filter because I can't
log it as a non-administrator.
This is on the form AST:ComputerSystem. If a non-administrator changes,
for instance, the serial number and tries to save, they get this error.
The field DataSet Name is no
Rami,
Can you explain how you did the "migration"? Where did
the tickets come from? Older version? How many?
And what do you mean "push ticket" from requester
console? Create a ticket from requester console
manually like a user would do in Remedy User?
Turn on filter+active link+sql logging in Re
I thought you could control this on the view properties of the form/view.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Wacholz, Jeanette (Jenni)
Sent: Friday, November 16, 2007 10:07 AM
To: arslist@ARSLIST.ORG
Subject
Hello Listers,
ARS 6.3 Patch 021
MS SQL Server 2000
I am trying to use a Filter Guide table loop to select certain children
records for inclusion in a Notification email. The children are created
via AL Pushes during the entry of a new record. When the Submit occurs I
use a Filter Guide Table lo
Hi list!
I am implementing the OOB survey functionality. It's working as
expected. However, one thing we don't like is that the survey response
screen opens with a split pane...list above/details below. We would like
it to open with just the details pane; no list since there will always
only be th
**
Hi List,
I'm trying to migrate Helpdesk ticket from system to system version 7.x
After migration of tickets done, when trying to push ticket from requester
consol I got this issue below
ARCreateEntry - The value(s) for this entry violate a unique index that has
been defined for
Dear List,
I am at it once again with the Dayton, OH - Remedy ITSM 7 Project. Just
had a conference call with the Process/Project Manager these two
positions are fully budgeted for and ready for hire. Candidates must
have a DoD Secret Clearance or NAC.
For first time readers on this project,
Rami, you can't push tickets directly into the HPD:Help Desk form - you have
to push them into the HPD:IncidentInterface_Create form, which will create
the Incident records. And if you're pushing many thousands of records,
there will be some performance enhancements you'll want to have put in plac
> I was told by a BMC representative that the CMDB does not cost us, is
this correct?
CMDB is not free. It is included at no additional charge with the
purchase of many BMC products including the ITSM applications,
Discovery, Configuration Automation and Service Impact Manager. If
obtained as p
**
Rick, the ticket most of them is resolved and close ticket, how I can push the
data to HPD:IncidentInterface_Create.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rick Cook
Sent: Friday, November 16, 2007 6
I would guess that the folks in the middle, as many of us speculated,
were a bit greedy and could afford to pay those that risk their lives a bit
more ..
July: should exceed $235,000 based 52 weeks of in-country work
August: should exceed $250,000 based 52 weeks of in-country work.
October
Rabi - thank you very much - this helped alot!
Quick question - when I did holidays I used Level 2 and I select Recurrence Type
as "Specific Dates" and I did the following:
12/24/07;12/25/07;12/26/07
The problem with this is this will have to be modified every year or I can put
the holidays
I was wondering if anyone has created a Custom Action for an SLA that updates
the Worklog
in Help Desk?
I'm trying to do this, but not having much luck.
Any suggestions!
Thanks!
Happy Friday !!!
___
UNSUBSCRIBE or acc
You will be creating Incidents in a Closed or Resolved state.
You should dig into how Incidents are created in v7 - it's completely
different than in previous versions, and there may be some validation
Filters that prevent you from importing Closed tickets - I haven't tried
importing them. I unde
Hi Jason,
Thank you for the overview. I was doing
something similar, but it involved a cgi script
that was hard to maintain, only worked on the
mid-tier, and created a security hole. This is much better.
By the way, you can put a login id and encrypted
password in the macro (just record y
Classification: UNCLASSIFIED
Caveats: NONE
Thanks Gary. I believe this is exactly what we need.
Alex
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Friday, November 16, 2007 10:56 AM
You can set up a filter that runs on Delete that does a run process of
Application-Delete-Entry and specify the form and the ticket number.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion l
Classification: UNCLASSIFIED
Caveats: NONE
Listers,
We have automated a process in which when we create a new user account
it pushes there information to 2 other forms. Is it possible to create a
Active Link, filter or macro, so when we delete a user, it also deletes the
user from the othe
Phani,
May be. What's your goal? What problem are you trying
to solve? Please provide some context.
Why would displaying an error not work for you?
--- "HonnourPrahalladachar, PhaniRaja"
<[EMAIL PROTECTED]> wrote:
> Hi List,
>
> Is there a way to stop a CREATE/MODIFY operation
> other than dis
Environment details:
ITSM 7.0.02 (Incident, Problem, Change, CMDB, SLM)
NO RKM
ARServer 7.01 patch 3 (soon patch 5)
RightAnswers 3.5.1
Linux RHEL
Oracle 10g
Thank you Ben and Anne for your replies.
The resolution tab I'm referring to is on the Incident Managemen
The annualized compensation package for this position has been increased to
$275,000 (inclusive-base plus foreign service and hazardous/dangerous duty pay).
Remedy Engineer for deployment to IRAQ to work on a major contract which
requires excellent skill sets, US Citizenship and a current
Good idea, Matt and Axton. Complete release notes, have, unfortunately,
been an issue for recent Remedy patches, though. Apparently the product
and/or release manager thinks that providing them is less important than we
think it is. Changing that would make me happier.
Rick
-Original Messa
In case you care and missed it They appear to have released the
v7.1 SLM software yesterday.
However, they have yet to update the "Remedy Product Compatibility
Matrices" page. (And some of the published product doc reference the
"Remedy Product Compatibility Matrices" page for important details
Release Notes would be a good home for such information. Could also
be included in the release notes for each path level.
Axton Grams
On 11/16/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> In case you care and missed it They appear to have released the
> v7.1 SLM software yesterday.
>
Bill, based on your questions below, I cannot determine which "solutions
database" you're using (Out of the Box, RKM, something else).
You mention the "resolution tab", which I assume is akin to the
Knowledgebase tab on the ITSM6 HPD:HelpDesk form after installing RKM.
>>My questions:
>>Are you
timing test 9:04am EST
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Good morning folks,
I've been successfully using the AREA and ARDBC plugins on Remedy for a
while now, but we also own the BMC Identity Management suite. We've
been looking into getting rid of the front end of that so we can put it
in Remedy, and BMC has provided a plugin to the ESS module.
Unfo
Every time this has happened to me, it has been because they don't have
the MSDTC service running on the SQL Server, specifically. I would have
the DBAs check that and if it's not running, turn it on.
Shawn Pierson
-Original Message-
From: Action Request System discussion list(ARSList)
[
Brooks, I really think that it is the issue I pointed out the other day.
I've run into this three times so far -- Once whenever they upgraded my
remote server from server 2k to server 2k3, once when they upgraded my
current server from server 2k to server 2k3, and once when they applied
patches on
Classification: UNCLASSIFIED
Caveats: NONE
It doesn't have to be elaborate, just compile a weekly list of the tickets
created on form and forwarded it on e-mail to someone. I know I can send a
e-mail notification with the fields each time one is created but I was
thinking that instead of bombar
Hi!
This message is given when the system tries to do an ARGetEntry and the
records does not exist.
The most common cause I have seen is that you do a Modify->Save or a
Push->Fields, and somewhere along the way your record is deleted using
Application-Delete-Entry or some such command.
The other
Hi Mike,
If your server license works and the floating licenses do not, I suspect
that you have received wrong licenses.
Verify that the HostID-part of the floating licenses correspond to the
server license.
You can enter any license with a correct key into your system. If the
HostID does not ma
Hi Julie,
I plan on putting together the files and a def for anybody that wants to use
it. This was done as a proof of concept a while back for a coworker and not
something I am actively using. I need to do a little bit of cleanup before I
post it.
Here are the ingredients:
(FYI, this i
Hi List,
Is there a way to stop a CREATE/MODIFY operation other than displaying a
Error Message on the User Tool.
ARS 7.0.1
SQL 2005
Regards,
Phani.
Voip: +44 20718 25413
This e-mail and any attachment is for authorised use by the intended
recipient(s) only. It may contain proprietary mater
54 matches
Mail list logo
