It appears to have worked on our systems - our test tickets are now
happily spamming everyone in sight instead of burying their
notifications in the Alert table. The helpdesk supervisor is busy
testing everything having to do with notifications, and changing all of
the System Default records in
I haven't had any such problemrunning Outlook 2003 SP3 on XP SP2
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Monday, February 11, 2008 9:48 AM
To: arslist@ARSLIST.ORG
Subject: OT: Strauss / Outlook 2003
This one from Outlook 2007 - left in the original HTML as received.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Greetings List!
We are trying to setup something to identify tickets/requests which are
entered out of hours.
We are using Remedy 6.3. I tried enabling a Business Calendar, however, the
second tab never shows the fields- as if they are hidden waiting for an
action before they display. I'm
Hi,
Is the command PERFORM-ACTION-ADD-ATTACHMENT supposed to be able run
on the server from an active link?
When running this active link, the server crash:
Set Field:
$PROCESS$ @@:PERFORM-ACTION-ADD-ATTACHMENT attach-field-id file-name
The arerror says this RPC call caused the crash: EXECAL
Hi Sandar,
Check out the report manager... written by a remedy consultant..
http://kumuli.com/reportmanager.asp
hth
-Raj
On 2/7/08, Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED]
wrote:
UNCLASSIFIED
This was first sent out in September 2007 but didn't generate
Can't help with that, but there is another product that works on a browser.
http://www.alcodasoftware.com/spell-magic.htm
Rick
On Feb 11, 2008 10:29 AM, Latter, Kris [EMAIL PROTECTED] wrote:
**
Hello,
I'm having an issue in trying to setup the JSpell program that has been
recommended on
No problem with workarounds, but wonder why the server should crash.
Cant find anything in the documentation saying this should not work.
--
Jarl
On Feb 11, 2008 8:21 PM, LJ Longwing [EMAIL PROTECTED] wrote:
I don't believe it does. The best way I've seen to do this is have a filter
do the
Is there any interest in using Remedy in a Software as a Service model? If
the software was available on a quarter by quarter lease basis with support
coming from a VAR would that matter. I've asked a few of our customers since
we're able to do that and get a wide variety of answers. Some cite
Some in our company want to use database replication to copy production
to a report server. This means that we would have two separate
instances of remedy on separate databases.
I went through a little work of trying this a while back but we had
trouble with performance and the database
Has anyone attempted to update the NTE:CFG-Notification Events to use
Notifiction Event Type of 'User' instead of 'System Default'to make it
easier to manage Individual's preferences with respect to disabling
specific notifications? If so, did you encounter any unforeseen issues
doing that?
:)
Hi All,
Please help me in taking out the report showing Group with there
respective member.
Thanks and Regards*
Vishwa A Saxena
Remedy Application Support
I don't believe it does. The best way I've seen to do this is have a filter
do the add attachment action, then have the AL do a simple setfield from the
form that the attachment was added to.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Here's what we did to get it to work for multiple fields on the same form:
ARS 6.3 with MT 7.0 Patch 2
1) Using at least a 6.3 Admin Tool, on the form where we wanted to check the
spelling.
Go to the Form/Current View/Properties and the Appearance tab.
Add the following to the web header
Classification: UNCLASSIFIED
Caveats: NONE
Here's an article with the spell checker syntax. It uses the native MS
Word Spell Checker. Distribution may be an issue, but it's free.
http://www.pcmag.com/article2/0,4149,428392,00.asp
Gordon M. Frank
Remedy Skilled Professional
DISA\Verizon FNS
Support sent me the correct filter. In case anyone wants to know how this
manifests itself, when you create a workinfo entry when you are creating
the incident (or a few other forms), it sets the status to delete and an
escalation comes by and deletes it daily. How nice! :)
Tony
Ah. Maybe I mis-spoke. It has been a while. Nasty bug, anyway.
--
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911
strauss [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
02/11/2008 12:03 PM
That was the one dated 17 Aug 07 that said it was fixed in the English
language patch 003, and the localized patch 004. I don't remember
details for a workaround, but maybe there was a later version.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas
If I recall, there was a product flash issued which containted the
offending workflow and workaround. It should still be listed on the
documentation section of the support site.
--
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911
Gayford,
I've had some patches blow out User form changes over the years from
using the executable to patch the server. So if you patch by using the
binary files you shouldn't have a problem. If you patch by the
executables then keep that in mind that you might lose the field and
it's data.
If it was me
OT: Strauss / Outlook 2003 CrashingNo problems here either receiving
Strauss's email...
However, sometimes I do notice I do not get ALL emails.. I know this as I
have a yahoo account ([EMAIL PROTECTED]) that I use too and sometimes
mails I receive here on this account - I don't on yahoo - and
It could be the fonts. Outlook 2003 replies to HTML using Arial font.
Both the Outlook 2007 I put on my Mac with Office 2007, and the new
installation of Outlook 2007 the University has distributed since the
campus converted to Exchange 2007 default to two odd fonts when replying
to HTML - Calabri
The two you replied to in this thread seemed to crash Outlook on my PCs
as well.
I tried rebooting, and was then able both of these on both PCs, as well
as the two original ones. Odd, but no longer seems to be an issue.
Thanks. :-)
Eric
_
From: Action Request System discussion
I haven't had any problems with any of his messages.
Msg Received: Mon 2/11/2008 9:24 AM CST (Plain Text message)
Msg Received: Mon 2/11/2008 1:25 AM CST (HTML message)
Fred
From: Action Request System discussion list(ARSList)
How about this one? It is from Outlook 2003 on XP. Sometimes I post
from Outlook 2007 running on XP in Parallels on my Mac. Both are set to
compose in plain text, but when I reply to the list it inherits the
format of the message I am replying to, in the case of this message,
HTML. I can force
Hi All,
Odd question, but the last couple of posts Strauss has sent to the
ARSList don't open on either of my PCs, either in a preview, or by
double-clicking them. I haven't noticed this with anyone else's posts.
When I try to open them, Outlook crashes. Both PCs are running Outlook
2003, one
It certai
You need to create your own soap-plugin to support this...
It certainly has gotten less difficult now that we can create Java-based
plug-ins (in 7.1); however, it's still a whole lot easier to do this kind of
thing with the XML Gateway.
Shameless plug:
Hello everyone and Good morning,
Thank you for the insight to everyone who responded.
However, I thought the ARSList was a community of Helpful Remedy
Professionals. Apparently, there is one who isn't.
If you are going to respond please leave your frustrations, your anger,
whatever it is out
No,, there is no support iin AR System to recieve an array from web
service. You need to create your own soap-plugin to support this...
--
Jarl
On Feb 11, 2008 4:28 PM, Frank Caruso [EMAIL PROTECTED] wrote:
Can Remedy handle consuming a Complex web service that returns, what I
believe, is an
{\rtf1\ansi\ansicpg1250\deff0\deftab360{\fonttbl{\f0\froman\fprq2\fcharset0 Times New Roman;}{\f1\fswiss\fcharset0 Arial;}}
\viewkind4\uc1\pard\lang1033\f0\fs20 And by underlying form I do not mean just the core data form but any other form that data is being pushed to on the creation or
Classification: UNCLASSIFIED
Caveats: NONE
I agree with John Rosquists response. Use the People form. ITSM 7.0.x
has become very specific and you want to minimize the customizations or
hire someone intimate with the underpinnings (there are not very many of
us around and we are costly).
North,
Yes, I have done this and it worked great.
Timothy Powell [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
02/11/2008 09:03 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Changing System Default Notification method
If you're using ITSM, you should just use the People form to accomplish
this.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Monday, February 11, 2008 8:36 AM
To: arslist@ARSLIST.ORG
Subject: User Form
Good Morning All,
I am thinking of adding a field to the user form to help with sorting
technicians by geographical areas (North, South, East, West). Does
anyone know of any gotcha's with this? Are there any reasons why I
should not do this?
Thanks,
Andy L. Mayfield
Sr. System Operation
What permissions error is it giving?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ajit Patil
Sent: Monday, February 11, 2008 3:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permission problem with WebServices
Hello Joe,
The
Afternoon,
Would anyone be willing to share their experiences with Planview's
product suite? What's good, ok, and/or not so good?
Thanks,
Craig Benson
Warning: this e-mail may contain information proprietary to Raley's and is
intended only for the use of the intended recipients. If
Previous company I was working at did it on a Solaris/Oracle platform
with Shareplex. Had 2 production servers replicating down to their own
reporting servers as well as the two production server replicating
between each other. Had pretty much as close to real time replication as
you can get.
As
We do this (not for every form, however).
There are a subset of forms that we replicate to another SQL server
using standard SQL server replication for reporting and the like. We
don't run ITSM, but we do run Customer Support and several other
home-grown apps.
For example, we don't need
Be careful with the filter version of the workaround: last time we tried
(on Win 7.0.1 p3) perform-action-add-attachment was broken for filters --
but worked in AL's. :-)
--
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911
Jarl Grøneng [EMAIL
I'm -building a console replace the OOB reporting. Trying to get some
ideas. Are there any web sites that give samples of free utilities/def files
that
have reporting consoles, etc?
**The year's hottest artists on the red carpet at the Grammy
Awards. Go to AOL Music.
Hi,
please try
public ArchiveInfo getArchiveInfo()
Returns the archive info for the form.
or
public AuditInfo getAuditInfo()
Returns the audit info for the form.
Cheers
Robert
On Di, Februar 12, 2008 04:29, LJ Longwing wrote:
I'm trying to get information out of the API and I'm once again
Hello,
I am working on the single form, no other form is using this data.
It gives the error when creating new request through SOAP UI.
It says something like You do not have permission to this field Field
ID.
But when I see the permissions for that field they are public...
I am using ARS
This looks like a new defect. The workaround is to import data manually.
Did you see any message like 'the ARServer is unlicensed' in
arerror.logafter upgradation.
- Jean
On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote:
**
At least that explains the issues I have seen. So convert
Hi All,
Thanks alot for on all the inputs.
Prashant
On Feb 4, 2008 11:55 PM, Wallace, Kelvin [EMAIL PROTECTED] wrote:
**
Prashant,
I have a script I call remstat which is shown below. It allows you to
quickly see all of the Remedy processes you wish to monitor. You may need
to
Classification: UNCLASSIFIED
Caveats: NONE
Sorry for the mis-interpretation. If your system is custom, you can
pretty much do what you want. Just add a field for Geo-Location in
addition to any other Location type fields. If you plan to go to ITSM
you will have to do it with more strict
Then I'd create a storage form for Login_name the location information,
and then a join from User to that form. Obviously the workflow to maintain
it, etc...
On Feb 11, 2008 9:41 AM, Mayfield, Andy L. [EMAIL PROTECTED] wrote:
Sorry guys, I should have been more specific. We use just the core
@Eric;
EventID 1000 is a generic issue, you could have a intermittently defective
Outlook Plugin, but you know Microsoft, reboot :( hey fixed! :(:( Outlook
crash (or other app) can leave DLL's loaded and then corrupted in memory,
etc..
@Joe;
I do not have 2 accounts, but I changed from my
I try to avoid modifying the User and Group forms since they are both
cached, and changes to records can force a reload of the entire cache.
I had this cause problems in the 4.x and 5.x environments, but I do not
know of any changes in 6.x or 7.x that would have eliminated the
caching.
Prashant,
Is it possible that there there are missing fields in the underlying table
that the view belongs to in their select statement?? Might be worth
checking.. Where these created during the install of something? What was it?
Joe
-Original Message-
From: Action Request System
{\rtf1\ansi\ansicpg1250\deff0\deftab360{\fonttbl{\f0\froman\fprq2\fcharset0 Times New Roman;}{\f1\fswiss\fcharset0 Arial;}}
\viewkind4\uc1\pard\lang1033\f0\fs20 Ajit,\par
\par
Have you got Allow any user to Submit ticked in the Permissions tab of the field property?\par
\par
Joe\par
\par
As another poster commented...you need to do the import from the Admin tool,
not through the new console
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 5:47 PM
To: arslist@ARSLIST.ORG
Subject:
Stephen,
Thanks for providing this approach. Since reading this, I've tried this, and
it works beautifully.
I have a lot of forms I need to access on a regular basis. This method allows
me to quickly drill down to whichever form I need, on whichever server I need,
using whichever view I
If you have the People form, you should use it. You should be able to modify
the region menu to accomplish your goals. Another one might be the site group.
Alternatively, add a menu item to the people form.
Modifying the core form is strongly discouraged. If you are really insisting
on
The back and forth I have gotten on this is as such. If you upgrade your
7.0 server to 7.1, the 7.0 license will work just fine. If you however
delete or need to re-apply the license you don't have sufficient fields in
the License form to apply it properlyso you either need to import the
LIC
It doesn't have to be re-issued, but it does have to be converted. The
conversion will happen as part of an upgrade - or you can import your
pre-7.1 license file using the Admin Console (NOT Admin Tool).
The format of the keys changed between 7.0.01 and 7.1.00 - so you cannot
use the same key
Or you could even try running arsignal -g servername:port from the AR
Server installation directory and if this command doesn't return anything
the services are up.. If it returns a message of any kind, it means the AR
Server is not yet up..
Joe
-Original Message-
From: Action Request
Hello,
Remedy does not provide such container/field which will hold the multiple
values (like array).
You can see your result in Mid-Tier log file where it shows each individual
result.
There is no mechanism in Remedy to collect those results.
Instead you can write your own container in Java
While we are on this topic, is there a good reason why the license
functionality along with some other functionalities like Server Information
etc. partially deprecated and disabled from the Admin tool???
We had a problem not so long ago where we had an issue with AR plugin, and
could not access
Hello Joe,
The underlying form and the fileds have appropriate permissions, so that the
user using webservice can submit the values.
But still it is giving the same error...
Thanks...
Joe D'Souza wrote:
Ajit,
What about permissions to the underlying data forms that the data gets
stored
I know that it can be done (at least on Solaris/Sybase), but to do it right,
you need to have a DBA who is willing to be a part of the Remedy team.
(S)he will need to understand Remedy architecture enough to know what to use
and what to leave alone, and have a significant time commitment to invest
I'm trying to get information out of the API and I'm once again lost...I was
hoping someone could help me. I'm trying to find where 'Audit' and
'Archive' type is stored. When I use the .getFormType() method on the Form
object I get 1 which equates to 'Regular', which is of course accurate
Good point, I should have posted that. The Event Log showed the
following:
Source: Microsoft Office 11
Type: Error
Event ID: 1000
Description: Faulting application outlook.exe, version 11.0.8169.0,
stamp 465f28e3,
faulting module unknown, version 0.0.0.0, stamp ,
At least that explains the issues I have seen. So convert works, but import
not so much.
Sounds like this should be a white paper.
Thanks,
hbr
On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote:
** The back and forth I have gotten on this is as such. If you upgrade
your 7.0
Hi All,
Solaris 5.10
Oracle 10.2
ARSystem 7.1
ServiceDesk 7
In the ARSystem database I can see some 100 views with status INVALID. The
Created and Last_ddl_time have exactly the same date/time.
Is it ok to delete these invalid views?
Is it possible that some remedy workflow has not been
Has anybody tried changing the Remedy Notification Method in the
NTE:CFG-Notification
Events form from Alert to Email?
Does that actually work and change all the defaults for all users to email?
I know that I can do it on an individual basis by configuring a user based
notification rule to use
No
Axton Grams
On Feb 11, 2008 6:35 PM, Howard Richter [EMAIL PROTECTED] wrote:
**
I hope everyone's day is going well.
I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.
One BMC support person said yes and
Hey Gang,
I am about to install AR Server, Mid-Tier Server, Email Engine,
Flashboards, Approval Server and ITSM patch 006 of version 7.0.01, in
production. Can my users still use patch 005 of the User Tool for a
bit or do I need to update them with patch 006 of the User Tool at the
same time
Hello,
I'm having an issue in trying to setup the JSpell program that has been
recommended on this list with: (Server, Admin Tool, and Mid-Tier all
7.0.1 Patch 6) in order to provide spell-checking on a specific form.
I am wondering if anyone else has successfully setup this program and
I hope everyone's day is going well.
I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.
One BMC support person said yes and another said no.
Thanks and have a great week,
--
Howard Richter
ITIL Foundation
What is the details of the event from the event log? (EventID, Type, etc are
all helpful)
On Feb 11, 2008 8:56 AM, Grooms, Frederick W [EMAIL PROTECTED]
wrote:
** I haven't had any problems with any of his messages.
Msg Received: Mon 2/11/2008 9:24 AM CST (Plain Text message)
Msg
Maybe they're using the -MessWithJoe argument in the subject line :)
I have two accounts, haven't noticed it but don't watch my home one much
unless I'm off sick from work.
Just logged in to home
Work email - 1709 since 01/01/2008
Home - 1716 since 01/01/2008
However, I have deleted a few of
Sorry guys, I should have been more specific. We use just the core ARS.
We do not use ITSM or any of BMC's canned products.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
-Original Message-
From:
The patch level of the User tool has very little to do with the upgrade of a
patch level of your ITSM application. And if you are using ARS 7.0.1, the
user tool and the ARS Server is still on Patch 3.. If you are on ARS 7.1,
the latest patch is Patch 1.
Its only the ITSM applications 7.0 that
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