Explicitly Invalidate Remedy Session

Hi All, We have a corporate portal where the users perform login and have access to the remedy system to register trouble tickets etc. The portal is based on frames and remedy opens in the content frame. Now the situation is whenever the user performs portal logout we need to make sure to kill

Re: Explicitly Invalidate Remedy Session

Hi Prashant, Could you please share the methods used to achieve remedy login inside the corporate portal? Thanks Regards, Thivagar Sankaran ITIL Foundation - Certified ARS Remedy 6.3 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Explicitly Invalidate Remedy Session

Hi Thivagar, You can do that with the url format: http://server/arsys/servlet/LoginServlet?server=serverusername=usernamepwd=pwdgoto=/arsys/forms/server/form_name Regards, Prashant On Mon, Mar 17, 2008 at 9:21 AM, Thivagar Sankaran [EMAIL PROTECTED] wrote: ** Hi Prashant, Could

Re: Explicitly Invalidate Remedy Session

Thanks Prashant, Will it ask for login? Do you have SSO implemented? If yes, could you please share me the documents if any? Regards, Thivagar Sankaran ITIL Foundation - Certified ARS Remedy 6.3 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]

Re: Explicitly Invalidate Remedy Session

Thivagar, If the username and password are correct it wont ask for login and will be redirected to the specified form. Well we do not have SSO implemented! Regards, Prashant On Mon, Mar 17, 2008 at 9:56 AM, Thivagar Sankaran [EMAIL PROTECTED] wrote: ** Thanks Prashant, Will it ask for

Re: Explicitly Invalidate Remedy Session

Thanks, Prashant. I am wondering then how the authentication happens while redirecting to the specified form. Regards, Thivagar Sankaran ITIL Foundation - Certified ARS Remedy 6.3 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Responded date field in 'incidents' form of Incident Mgmt 7.0.2

Thank you Lisa. Your reply gave answer to my query. LisaD wrote: The 'Responded Date' is actually used for SLM. When an incident is recordedd by the HelpDesk and then responded to by the support team, a support person must manually mark that it was responded to and the date will populate.

Re: Explicitly Invalidate Remedy Session

Prashant, This is the wrong URL. http://server/arsys/shared/logout.jsp That jsp is just the ok, we are done with the logout process... now what do we show the user? output file. You need to make a call to the LogoutServlet. You can pass it a goto value of the logout.jsp, or any other file you

ORA-01776 after upgrade from ARS 6.3 to 7.1

Hi, I got ORA-01776 error after upgrade ARS from 6.3 to 7.1. This error appears when I try to insert request to regular form. Does anyone had the same error? -- Best regards, Alexander Doronin ___ UNSUBSCRIBE or

Email Multiple Records

I have a request to email multiple records once a day. Basically, I will be inactivating accounts and I need to send one email with a list of all affected accounts. The email will include name and location. I am wondering if anyone has ever done anything like this before. ARS 6.03 patch 16

Re: Friday Humor

The Irish Lent - - - An Irishman moves into a tiny hamlet in County Kerry, walks into the pub and promptly orders three beers. The bartender raises his eyebrows, but serves the man three beers, which he drinks quietly at a table, alone. An hour later, the man has finished the three beers and

Parameter is Incorrect

We are trying to attach documents to the work info for an incident, but we are getting Parameter is Incorrect error when the file is located in the My Documents folder. In our environment, My Documents is mapped to a network drive. I can attach from any other network drive. We are using

OT: LinkedIn Remedy group

Good morning, afternoon and evening all, Sorry for the extra e-mail, but for all of you that are using LinkedIn, I have created a Remedy User and enthuses Group. I thought that we needed our own group. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation

Re: Email Multiple Records

I have done something similiar. What I do is to push into a single record on a staging form where I append the data to a field. At the end of the process I push from the staging form to the Messages. Fred From: Action Request System discussion list(ARSList)

Re: Email Multiple Records

I have done something similar, Form A When your condition is true - Push a record to Form B. (Creating only record a day) Pushing - Form Name, Case Number, Name, Location, Account, etc This is pushed to a temp field, which then is appended to the

Re: Email Multiple Records

Fred, So I assume that you are using an Escalation to change and push the records to the Staging form. Then you use another Escalation to send the email. I guess the only question is how you know that you have completed the first Escalation run. The only thing I can think of is to have a very

Re: Email Multiple Records

Roger, I think what Fred intended was that after setting up the email in the staging form that the final action would be to push the completed email to the AR System Email Messages form. The email engine will automatically pick up the email from there and send it. No second escalation is

Question: Incident Pending Notification

In the previous version of Help Desk the user would get a notification when the ticket went into Pending. I have noticed this is no longer the case. I was looking at SYS:Notification Messages, but I don't see any notification event for notifying the customer on their status change. Has anyone

Re: Question: Incident Pending Notification

I created one for Pending and one for In Progress. You have to create the events, then event records, then notifications corresponding to the events, then filters to fire the notifications. Here is how I documented doing it: Add Customer Notifications for Status = In Progress and Pending o

Read-Only fields in Mid-Tier do not indicate with the traditional silver field background like in the user tool

Hi, We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to the Web access interface via Mid-tier, the problem is that Read-only fields in Mid-Tier do not indicate as such with the traditional silver field background, how can I make my Read-only fields appear as Read-only?

Re: Read-Only fields in Mid-Tier do not indicate with the traditional silver field background like in the user tool

Create a single AL that you attach to all of your forms on Window Open The AL should have a Run-If of$CLIENT-TYPE$ = 9 and it should have a Run-Process Action of SET-RO-COLOR 224, 224, 224 Fred From: Action Request System discussion list(ARSList)

Re: Parameter is Incorrect

I've been trying to figure this out for months now, though I only see the behavior when the Remedy client is running via Citrix. In my case, network drives work fine, but the drive mapped to the user's local hard disk (V: in my case) is where I see the parameter is incorrect message. This is with

Re: ORA-01776 after upgrade from ARS 6.3 to 7.1

Are you using a supported version of Oracle? Rick On Mon, Mar 17, 2008 at 4:44 AM, Alexander V. Doronin [EMAIL PROTECTED] wrote: Hi, I got ORA-01776 error after upgrade ARS from 6.3 to 7.1. This error appears when I try to insert request to regular form. Does anyone had the same error?

Re: Read-Only fields in Mid-Tier do not indicate with the traditional silver field background like in the user tool

The problem is that by doing so, if I change the state of a field from read-only to read-write via one workflow (this is what I'm doing a lot of time) .. this background color change will not be taken into account... Regards Pascal From: Action Request

Re: Email Multiple Records

Hi Roger, In case you don't have enough options yet, I too have done something similar. My escalation executes a notify action. The text field something like this: Schema: mySchema Server: $SERVER$ User: myMailUser Key: myKey Action: Query

Re: Email Multiple Records

I did something similar, where the users wanted one email to contain a list of all of the tickets in their group that met certain conditions. I created a small sub-form in which to push only the info necessary for the notifications (via timed Escalation), then I use Filters to concatenate the

Re: Email Multiple Records

Hey Roger, The problem is this. Let's say there are 20 records in Form A that need to be pushed to Form B. How do you know that all 20 records have been pushed? The only way would be to use some sort of counter to capture how many records in Form A meet your criteria and then push that to Form

Re: Question: Incident Pending Notification

THANK YOU VERY MUCH!! On 3/17/08, strauss [EMAIL PROTECTED] wrote: I created one for Pending and one for In Progress. You have to create the events, then event records, then notifications corresponding to the events, then filters to fire the notifications. Here is how I

Re: Read-Only fields in Mid-Tier do not indicate with the traditional silver field background like in the user tool

You can set the Read Only Field to Disabled. This will allow you to show a value within the field, and the User can still reference it. When you need it, just use a Change Field Active Link to set it to Read-Write. Warren On 3/17/08, Tournier, Pascal [EMAIL PROTECTED] wrote: ** The

Re: Track time on how long the ticket was on a group's queue

I think I'm having problems on what to put on the 'run if:' line and the 'push if field:' line on the filters. I have 3 filters: 1- one to create a record when a ticket gets created/assigned 2- update the record when it gets reassigned. 3- update the record when it gets resolved. Filter 1:

Re: Email Multiple Records

Ah, I see what you mean. Here's an idea. Assume Form A holds your inactivated accounts and Form B holds your notifications. Once a day have an escalation push to Form B and always create a record. Have on Form B a table field with a qualification that captures all of the relevant records in

SSIS and Large Fields, importing large fields issues

We're seeing issues when moving (copying) data to our data warehouse when it comes upon a work log field where there is a LOT of data it hangs, the job never completes. We can cancel it and it doesn't error, it just waits. Anyone seeing this issue with SSIS and custom (Remedy) ODBC drivers. I

Re: SSIS and Large Fields, importing large fields issues

Mr/Mrs Bird: One can only assume you are speaking of Microsoft SQL Server Integration Services? Can you help us to help you? What version of MS SQL are you using? What version of ARS are you using? Regards...Gidd PS: Claire ... -Original Message- From: Action Request System

AREA LDAP

I'm new to Remedy, we are on ARS 7.1.00 Patch 002. I am working on the LDAP AREA authentication which I have working to two of our three AD domains. That is, the person can login with their AD account ID, which matches their Remedy account ID, use their AD account login password and get

Re: Question: Incident Pending Notification

In ESS, just check the box and choose who you want to notify... David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710

Respuesta automatica de Ruben Arellano

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