Did you try the import of .arx or any other format.
When you take an export of data, all the attachments are stored in a
separate folder. make sure your .arx file and the folder is in the
same path. Now the import tool automatically maps the attachement
field.
We usually import like this..
Hope
Hi Meenakshi,
Thanks I have already done this and this worked.
Regards
Sanjana
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meenakshinathan
Sent: Friday, April 11, 2008 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Gary,
What are you removing?
Dave
-
[EMAIL PROTECTED]
(Wireless)
- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Fri Apr 11 07:23:44 2008
Subject: remove
Gary K.
Gary K. Conway
Manager of Technology Support
Office of Library Technology, I.T.
Grand Army Plaza Brooklyn, NY 11238
V: 718.230.2766F: 718.230.6770
[EMAIL PROTECTED]
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Null is defined by the ISO SQL standard as different from both an empty
string or the numerical value 0. Null indicates the absence of any
value, the empty string and numerical zero both represent actual values.
From: http://en.wikipedia.org/wiki/Null_(SQL)
Fred
Thanks Fred
It should behave equally in the native application in Remedy and the
external interface. As it can be seen before I start *My Approch* the
system was behaving differently for the native and external application. Not
able to get here ?? :(
--
Thanks and Regards,
Ganga Prasad
Patrick,
I did what you suggested and I was am able to run any select statement from
the link and get valid returns.
But, when I try to create the View form in ARS I am getting the ORA-00904
Invalid Identifier on the key field.
I have verified that the Key field on the SQL table is set up
If I remember correctly your view joined a couple of tables. Are there
corresponding rows in the joined (H and/or B) tables?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Friday, April 11, 2008 11:16 AM
Just as an FYI,
If you use $NULL$ in REPLACE or functions like REPLACE to do something like
REPLACE($field$, XYZ, $NULL$) it wont work. What works is REPLACE($field$,
XYZ, )
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf
Greeting,
Hope someone on the list can offer some helps on our midtier problem.
Problem:
When using Mid-Tier with Apache/Tomcat, forms names that include unique
characters (like a plus sign) generated errors: ARERR [303] Forms does
not exist on the server. For example: +HPD:HelpDeskArchive
There is a way to check the database's definition for the view to make sure
how the view was created. I am not positive of the syntax, but I am sure
you can either google it or talk to you DBAs. If the view is not showing
everything that is in the table then it has to be in the qualification of
I think I tracked down the problem. I just don't know what to do about it.
The sql log for creating the view says:
CREATE VIEW LA_SI_Lab. . . AS SELECT T426.C1,C2. . . WHERE T426.C1 = B426.C1.
B426 is the table defining the attachment pool, which we created fairly
recently, probably November
I encountered this problem with Websphere/IBM HTTP server.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lin, Jason
Sent: Friday, April 11, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Midtier special character error in
Run This
Insert into B426 (C1)
(Select C1 from T426 Where (Select C1 from B426 Where T426.C1 =
B426.C1) Is NULL);
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Friday, April 11, 2008 11:51
Oh yes ... Commit afterwards ;)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Friday, April 11, 2008 11:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: SQL view only showing recent records SOLVED sort
Actually, that is pretty easy to fix. Just create a row in the B table for
each request id in the t table that isn't in the b table.
Insert into b426 (c1) select c1 from t426 where c1 not in (select c1 from
b426)
I am not positive that will work off the top of my head, but it gives you
the
Your error message is saying mod_jk doesn't understand the option. What
version mod_jk do you have? The first line in the Apache error_log
should tell you.
My log shows:
[notice] Apache/2.0.59 (Unix) mod_jk/1.2.21 configured -- resuming
normal operations
- - - - - - - - -
From a
I ran into this a while back, and yes, inserting records into the
corresponding B table will fix the problem.
On 4/11/08, Brian Goralczyk [EMAIL PROTECTED] wrote:
**
Actually, that is pretty easy to fix. Just create a row in the B table for
each request id in the t table that isn't in the b
Joe,
When did you try this???
Why do I ask?
Because this did indeed not work for a while -- releases after REPLACE
was introduced through either 6.0
or 6.3 did not work with NULL as the target value, but releases 7.0 and
later SHOULD work with NULL as
the target value (and maybe 6.3 works I
Is there anyway to get the size of a file in an attachment field? I would
like to check the size of the file to ensure that it will fit before the
user clicks Save.
Thank you
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Doug,
Version 7.1 unpatched.. I could have bet it used to work before too but I
wasn't too sure and had no means to cross verify except maybe ask on here or
call Remedy Support. I chose to do neither to save me some time, which is
why I used instead of $NULL$..
So maybe its a bug in 7.1? I am
You know, it is kinda hokey, but there is a way of doing that. Just delete
your cache files when you close the form before you reopen it. I know your
looking for a simple switch, or setting, but it does work. You can just
create a batch to delete the files and run that.
On Thu, Apr 10, 2008 at
Just an FYI.
I opened an issue with Remedy and was told it was not a defect. I
requested an RFE be opened. I was told that Remedy has changed their
procedures / policies that if you want an RFE you must fill out the
RFE Form.
Thought you might be interested.
Yup - just did one yesterday. It only takes a few minutes. I'd rather do
that than have it misunderstood by Engineering due to a communications issue
between me and Support, and get it not implemented. If I fill out the form,
I can only blame myself for not being clear enough on what I need vs.
As we get closer (we thought) to full implementation of ITSM
7.0.02/3.007 on ARS 7.1.00.002, we now have users testing the
application and clicking on everything. We learned today that clicking
the Print button on the bottom of an Incident form and Change Request
not only does not print the ticket
Good Afternoon everyone,
We've are a Windows shop, Server 2003, MS SQL 2005, AR applications v
7.0.01 Patch 006.
I've got an issue regrading a custom form which isn't working correctly
since we've patch our system. We use Asset Inventory and the CMDB. We
I
have users that were able write
Do you have the ODBC uses underscores option set?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Friday, April 11, 2008 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Printing Incidents
As we get closer (we thought)
Yes - it is also in all of the user preferences.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
I presume you are using the user tool from your previous comments.
How was it installed? When it installs the AR ODBC connector is
installed (as you well know). I've heard of flakiness before when
people used SMS, etc, to install the user tool. This is rare but has
happened.
Have you tried
I have tried this from about six different XP machines Including
Parallels on Mac), two Vista machines, and patch 1 and 2 of the 7.1 user
tool, against three 7.1 patch 1 or 2 servers with either patch 6 or 7 of
the ITSM application. We just had a webex and they could not figure it
out at support
What sort of patch are you talking about? OS, AR System, or Application?
Which patch(es)?
Rick
On Fri, Apr 11, 2008 at 12:06 PM, Louis Cobuccio [EMAIL PROTECTED]
wrote:
Good Afternoon everyone,
We've are a Windows shop, Server 2003, MS SQL 2005, AR applications v
7.0.01 Patch 006.
I've
We are on 6.3, so this may not apply, but we have a button that runs a
report to print tickets as well. If the user specifies a preference
server when logging in, they will get an error when they try to run this
report. Its almost always a 1658 error though, not a time-out issue. If
you
Ok I had a weird one like that myself and server was set to a specific
TCP port. So in tools\options Advance tab in the Report section; I had
to specifically reference the server and the TCP port. That fixed the
problem I was having, perhaps that applies to you as well.
Ben
[EMAIL
I have experienced the same thing.
Whenever the RPC errors started to occur when the user attempts to run a
Crystal report (either from a Print Ticket or from the report console) it was
always because they did not have the Report Server and TCP port set to the same
server name and TCP port
Sorry.
We applied the 006 patch to AR System, ITSM, Approval, Mid-Tier, Email
Engine, Flashboards, Migrator, AR User and AR Admin.
Thanks,
Lou
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, April 11, 2008 3:28 PM
To:
Are there docs available that have ITSM 7 forms/fields definitions?
Thanks,
Julie
[EMAIL PROTECTED]
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You mentioned that the perms on your form hadn't changed - how about that of
the users accessing it? Remedy's patches sometimes do strange things.
Rick
On Fri, Apr 11, 2008 at 12:53 PM, Louis Cobuccio [EMAIL PROTECTED]
wrote:
**
Sorry.
We applied the 006 patch to AR System, ITSM,
Nope users prevs stayed the same too.
Lou
Sent from my Verizon Wireless Blackberry
- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Fri Apr 11 15:58:56 2008
Subject: Re: Patch 006, CMDB, Custom
Report server is set in User preferences for support staff to:
itsm7.ars.unt.edu;22700;; (on pre-production - different server on
development)
The accounts which we use constantly across dev, pre-production, and
even the failover server may have had those settings corrupted since we
are
Chris,
Often times I run into this issue if I have the FQDN set for the server. It
seems that for some reason the system uses short names only when your doing
pushes. If I log out and log in with the short name only, then the problem
goes away.
You might want to give that a shot.
As for
I'm having problems running an Active Link Run process with
PERFORM-ACTION-ACTIVE-LINK
1 1002. This should press the Search button, but it doesn't do anything.
From the logs it is firing on the field:
ACTL Checking BOH:HPD-Admin.Menu.cmd.Search.CaseID.Execute (20)
ACTL - Passed qualification
I've seen it where an escalation that is taking a long time to run will hang
the admin thread as well. You can reproduce this where you have a long
running escalation and then try to update a filter or the same escalation
with the admin tool. The arserverd process peeks at around 65% of the cpu
Not sure why the button wouldn't trigger the search, but as a work around
could you use a PERFORM-ACTION-ACTIVE-LINK 1024 as well?
On Fri, Apr 11, 2008 at 2:42 PM, Steven Pataray [EMAIL PROTECTED] wrote:
** I'm having problems running an Active Link Run process with
PERFORM-ACTION-ACTIVE-LINK
or that would work as well =)
On Fri, Apr 11, 2008 at 2:48 PM, Grooms, Frederick W
[EMAIL PROTECTED] wrote:
** I think the docs state that the PERFORM_ACTION_ACTIVE_LINK Runprocess
Actions do not actually do the Search or Save. They only cause the system
to execute the code that is set to
Thanks guys, I tried both and the PERFORM-ACTION-APPLY was the only one that
worked. Funny I didn't even see that Process command in the docs till you
mentioned it.
Thanks
Steve
On 4/11/08, Robert Halstead [EMAIL PROTECTED] wrote:
** or that would work as well =)
On Fri, Apr 11, 2008 at
Jorge...
I think that 2,063,253 of records is really a lot of rows in the table AR
System Email Messages...
Recently, these week, we had problems with server crash ... and we've noticed
that sql statements in this table were contributing for crash in our server ...
and our AR System Email
David,
Just wondering -- can a partner (me) -- give the software to a known BMC
customer?
Or - do they have to get it from BMC?
-John
On Thu, Apr 10, 2008 at 11:46 AM, Easter, David [EMAIL PROTECTED]
wrote:
You can request a 6.3 trial license through the website. However, since
6.3 is
We set up an escalation that deletes old tickets. We only keep 2 to 10
thousand records in there at any given time depending on how many transactions
we have that day. I can't imagine having that many rows in that form. :S
Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL
That's it Darrel..
I forgot to say...
After you truncate your table enable an escalation to delete records from
this table ... one escalation that clear all records that are more than one
week on databse, for example...
Att,
Tadeu Augusto Dutra Pinto
Hi All
Has anyone found the correct version of JRE to enable the Admin Tool v7.1.0
p002 to create filters to consume web services? Every JRE version I've
tried is showing 'Failed to initialize JRE and internal java module (ARERR
7017)' as soon as you try to load the web service url..
With
Yes, BMC has one for download, although it is not an exhaustive
description of every form and field, it is still important for
understanding some of the conceptual data relationships.
On the BMC support site, under Product Documentation, then for the BMC
Remedy Service Desk 7.0.3 application,
All known BMC customers have access to the software via the Electronic
Product Distribution site:
https://webapps.bmc.com/epd/
That is the best way for any customer to obtain the software. Since all
one needs to access the EPD is a valid support ID, it should be
convenient for any known BMC
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