Hi all,
in ITSM 7.0.1 when I open tyhe people form from the Application
Administration console, It automatically perform a search with the all
records on the people form.
Do anyone know how could I disable this through Remedy Configuration?, I
can't find it!.
Thanks all in advance.
Alberto
Hi Gary
you can do with an Active Link
on afterSubmit
2 action
- openWindows with RequestID=$LASTID$
- closeWindows
best regards
Mauro
2008/8/6 Gary Opela (Corporate) [EMAIL PROTECTED]
** I've always used an active link to open the ticket just after
submission. I was just checking
Hello Saurabh,
I faced the same problem... restart of arserver fixed that issue.
hth
Mario
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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I gave you the most important informationI'm not sure if they kept the
file dates the same or notbut you know how it is trying to tell the
difference between two patch 4's...
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh,
I've experienced this with a total of 5 servers now. As mentioned below a
server restart is mandatory.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList) on
Which is why they should not re-use numbers for patches. We've harped on
this before. It's confusing to the customer to have multiple versions of
the same things. At least call it 4a or something, though 5 would be ideal.
Rick
On Wed, Aug 13, 2008 at 7:16 AM, LJ Longwing [EMAIL PROTECTED]
Daniel,
Personally, I think the ARSlist is great! You provide an extremely
valuable resource to the ARS developer community and you should be
awarded for your continued support and obvious commitment to the list.
I also think the BMC representatives who contribute their time,
knowledge, and
I honestly got the second BMC Software Customer Support Notice for
Action Request System 7.1.00 Patch 004. and did not even read it
closely enough to see this...
The first one said this:
Announces the release of BMC Remedy Action Request System 7.1.00 Patch 004.
The second one said this:
Okay so according to the release notes it is just the AR Server piece
that needs to be downloaded again and installed? I downloaded and
installed everything else already so I guess I will just do the ARServer
piece again. Thanks. By the way is there anyway to get on that email
distribution
Well stated! I couldn't begin to select a person, or even a few, that
has contributed the most value. I have benefited so much, and hopefully
have contributed as much, and am very appreciative to you and the entire
community.
-Original Message-
From: Action Request System discussion
BMC told me that a CAI plug-in error's fix is in Patch 008, and then sent
me instructions from patch 007 on how to apply a hotfix. We're on patch
007 - I'm confused as to why we had to hotfix anyway.
___
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Hi,
How can I execute a java code (.jar) via Run Process ???
1) I tried to do a 'Set Fields' action, where there is:
Fields:
Name: tmpField
Value: $PROCESS$ /aplic/ARSD3/www/lib/sacrmvirtual.jar 123 $CpfCnpj$;echo $?
This return 1 to tmpField
2) I tried to create a 'Run Process'
Come on, folks...it's not that hard or complicated. The MVP award is a
tradition on the list. Just pick a name and vote.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
Sent: Wednesday, August 13, 2008 9:59
**
Use this java -cp %CLASSPATH% etc etc !-Original Message-Date: Wed, 13 Aug 2008 17:03:22
+0200Subject: Java code (.jar) via Run ProcessFrom:
Tadeu Augusto Dutra Pinto [EMAIL PROTECTED]To:
arslist@ARSLIST.ORG** Hi,How can I
execute a java code (.jar) via Run Process
Kevin,
I poked around on the support website and failed to easily find where
I did this in the past. (Hum...)
However, the bottom of the email says this:
If you have any comments about this Proactive Notification e-mail,
contact us at [EMAIL PROTECTED]
And I am signed up for BMC Software
Okay thanks, I can always ask BMC
Kevin Begosh, RSP
External Initiatives
System Design Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Use this Command Line: java -cp /aplic/ARS/www/lib/sacrmvirtual.jar 123
123456789; ???
It doesn't work...
Thanks
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
http://www.cinq.com.br
Hi all,
Where can I find a list of Current-window-action commands? We are
trying to convert some old macro and I have no idea what some of these
are. Actually, I have figured out 2 of them, but the others allude
me.
Thanks
Craig
Look on your support profile, under notifications, I think.
Rick
On Wed, Aug 13, 2008 at 8:11 AM, Begosh, Kevin [EMAIL PROTECTED]wrote:
Okay thanks, I can always ask BMC
Kevin Begosh, RSP
External Initiatives
System Design Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL
well I went to my email notifications and checked everything, so we will
see if that works.
Kevin Begosh, RSP
External Initiatives
System Design Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
From: Action
Appears to be down, partially at any rate
--
CONFIDENTIALITY NOTICE This message and any included attachments are from
Cerner Corporation and are intended only for the addressee. The information
contained in this message is
Drake,Dave wrote:
**
Appears to be down, partially at any rate
When I tried to look at some open issues I got this:
Support Central - Site Maintenance
The page you are trying to access is currently unavailable. Please
contact Customer Support for assistance.
Also appears for
Nobody said it was hard or complicated. It's not much of a tradition
if people are simply picking a name and voting without any real
knowledge of whether it is deserved? You just need to look at the
current political situation to see how well that works out.
-Original Message-
From:
I just sent in my vote.
Rather than racking my brain over what I sent or responded to or read on
ARSLIST over the last year, I basically keep the emails that have value to me
or emails that I receive responses to from other posters.
I then sorted my list by the sender in my outlook folder
Hello Craig,
maybe this could help you (I found this in the armaced.doc (AR Macro Edit)
that I attached as well.)
Regards,
Mario
Current-window-action: 73) Current Window Action
1 Apply changes
2 Close Current Window
2^A-1 Close All Windows
LOL...that's kinda how I did it as well...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, August 13, 2008 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Arslist Awards, in peril of
We are seeking 2 Senior Level Remedy Consultants based out of Dallas. This a
permanent position with a generous salary, bonus, benefits and bonus
package. If you are interested, please email me your resume as a MS Word or
PDF document as well as a good time to talk with you.
Thanks!
Hi Thanks for your reply.
Server restart means the UNIX box need to be restarted?
Thanks
Saurabh Batwe
Project Manager
Tata Consultancy Services Ltd.
work: +1-908-655-4090
cell: +1-848-391-8178
On behalf of:
Information Technology Services
1003, Route 202N, Raritan, NJ, 08869
-Original
That is fantastic. Thanks!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mario Roehr
Sent: August 13, 2008 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: List of Current-window-action commands?
Hello Craig,
maybe this
yes, but it should be enough just to stop and restart arserver.
Regards,
Mario
Batwe, Saurabh
[NCSUS Non-JJ]
Hi All - I heard a rumor that there was a piece of software that can read data
out of Active Directory. This is more than just the LDAP authentication.
Does this really exist? We are looking at doing some major cleanup to our
active directory and wanted something that could do bi-directional
Yeah, sure. Just use the ARDBC connector to establish a connection to
your domain controller and then create a vendor form in Remedy that
points to the schema you're interested in. Once the vendor form is
created, you can easily read from and write to the Active Directory.
If you need more
Christie,
for just receiving data you can easily use the AIE (Atrium/ARS Integration
Engine).
Another way ist to use Enterprise LDAP Datalink for BMC ITSM 7 Products by
Effective Technologies (www.effect-tech.com).
Regards,
Mario
Janie,
That was what I was missing. The Prod Cat was set to a specific company and I
didn't have the CI assigned to that company. Thanks!
Michael Ziniti
__
DCO ITAM
San Francisco
Direct: 925-974-5273
Cell: 516-729-8150
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Hi all,
How do I use Vm Arguments of Java in Unix??
I'd like to call a Run Process passing -Dwce.home=c:/aplic/wced as VM
Arguments...
I'm using:
AR Server 7.0.01 P 7
AR User 7.0.00 P 1
AR Admin 7.0.00 P 1
Eclipse 3.0 (Java 1.3)
Oracle DB 10g
Thanks
Tadeu Augusto Dutra Pinto
Once you log into Support Central, Select My Support Profile from the
left side of the screen. In the middle of the screen, toward the
bottom, you will see View Proactive Alert Subscriptions
http://www.bmc.com/support/proactive_notification_verification.cfm .
On the next screen, you'll see an
As it turns out this was all a red herring.
There were at the same time some miscellaneous reports of RPC Time Outs
- as it turns out these go hand in hand. Here's what is happening:
1.) The people are hitting Save. API +CE is called
2.) 3 minutes go by - user gets RPC Timeout error
3.)
No, just the AR Server process.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-JJ]
Sent: Wednesday, August 13, 2008 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error when opening the server
thanks David, that's what I did just selected everything.
Kevin Begosh, RSP
External Initiatives
System Design Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
From: Action Request System discussion
Hi Frank,
Thanks for your help. Now I have run into something interesting. I have
a few from the database, and a view form in Remedy. When I do to build
the table field, I can select any of the field in the view form and put
it in the table except the one I want which is the e_mail_address'
Does it have an ID associated with it that Remedy considers a special or
reserved number?
Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
My guess would be that the e_mail_address is bigger than 255 chars which
cannot be included in a table field.
On Wed, Aug 13, 2008 at 2:59 PM, Brittain, Mark [EMAIL PROTECTED]wrote:
**
Hi Frank,
Thanks for your help. Now I have run into something interesting. I have a
few from the
I have been troubleshooting an unrelated problem. In 40 minutes of
server side logging I have 509 instances of this API call happening.
Each one is about 4/1000 of a second long or a total of 2 seconds of
time in 40 minutes = 3 seconds of time an hour.
Granted this is very small - but I am in a
Hi Bill / Mario,
I tried restarting the ARServer several times. I am still getting the
error.
Thanks
Saurabh Batwe
Project Manager
Tata Consultancy Services Ltd.
work: +1-908-655-4090
cell: +1-848-391-8178
On behalf of:
Information Technology Services
1003, Route 202N, Raritan, NJ, 08869
Mark,
You can have more than 255 characters in a To: email address. The issue
is there is a bug in the filter notify action process that clips the
data to 255 characters. I entered an enhancement request some time ago
to remove that limit.
There is a work around. Instead of using a Notify
Hi,
Why not look at it as a personal thing.
If you remember any help YOU have received, vote for that person. You do
not have to evaluate the total bulk of the posts.
Best Regards - Misi, RRR AB, http://rrr.se
LOL...that's kinda how I did it as well...:)
-Original Message-
Dumb question - in your original post you had the line you added to the
ar.conf in quotes.
You do not actually have the quotes in the AR.CONF file right?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS
Hello Listers! We are considering implementing a 3rd party monitoring tool for
our ARS environment. We are running ARS v.7.0.1, patch 6 on Win2k3 Servers, MS
SQL 2005. I've looked over a couple of the threads in here and found no
particular 'fav' of anyone. In my old position at another
I would say that any SNMP aware tool would work just fine...I don't think
there is a 'clear winner' in the industry...so my understanding is that you
either don't use one, or you use the one that's already configured in your
environment...
_
From: Action Request System discussion
I agree with LJ, thought BMC does sell Patrol and a bunch of add-ons and
plug-ins for it.
Rick
On Wed, Aug 13, 2008 at 4:49 PM, LJ Longwing [EMAIL PROTECTED] wrote:
** I would say that any SNMP aware tool would work just fine...I don't
think there is a 'clear winner' in the industry...so my
Old Patrol has been renamed to BMC Portal and BMC Event Manager.
You may also want to take a look at SIM (Service Impact Manager)
BMC Portal is both a consumer and a provider OOTB, so that is a plus.
Portal can query the CMDB to fetch all the servers that are going to be
monitored, so that is
BMC Portal is both a consumer and a provider of the CMDB OOTB.
As a provider, it can populate the CMDB too, that works well too
-Guillaume
-Original Message-
From: Guillaume Rheault
Sent: Wed 08/13/08 8:39 PM
To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG
Subject: RE: Monitoring Tools
Can you post an entry from the api logs for one of the calls?
Axton Grams
On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
I have been troubleshooting an unrelated problem. In 40 minutes of server
side logging I have 509 instances of this API call happening.
Can you elaborate on this?
we are having performance problems
Anything specific? Any examples?
Axton Grams
On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
I have been troubleshooting an unrelated problem. In 40 minutes of server
side logging I have 509
We use jspell on MT successfully.
http://www.thesolutioncafe.com/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of manuj chauhan
Sent: Sunday, August 10, 2008 5:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spell Checker with mid-tier Version 7.0.01
Hi,
Part of the ar.conf file:
Db-Character-Set: UTF-8
Plugin: /cor/dev/cremedy/home/bin/reportplugin.sl
Plugin: /cor/dev/cremedy/home/bin/ardbcldap.sl
Plugin: /cor/dev/cremedy/home/bin/arealdap.sl
Plugin: /cor/dev/cremedy/home/bin/ardbcconf.sl
Plugin: /cor/dev/cremedy/home/bin/ServerAdmin.sl
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