AW: 7.1 mid-tier

2009-03-02 Thread Conny Martin
Adrian, we were running this setup for about two years without any problems. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von adrian conway Gesendet: Sonntag, 1. März 2009 20:33 An:

Re: Upgrading CMDB 2.0.1 patch 3 to CMDB 2.1.0 ERROR

2009-03-02 Thread Salma Begum
Hi Team, Even i m facing similar issue while upgrading CMDB from 2.0.1 to CMDB 2.1.0. Please help me in finding the below error. Error: there was some problem during upgrade to BMC:CMDB 2.1 Patch 000 stage 3 using metadata-upgr-import-OSD.txt Regards, Salma Sree Vyas wrote: Hello List,

Re: Version 7 Permissions Model

2009-03-02 Thread Michael S. Davis
This was the model I was going to use in my original email. The problem here is that if they all have access to the customer's company then they can all see everyone else's tickets. I built a filter to remove the requester and contact companies from field 112 upon save which appears to be

ITSM - checker utility for first ITSM install

2009-03-02 Thread Sean Harrodine
Hi everyone, I am just about to get my hands dirty for the first time with the ITSM apps (all previous experience was with designing bespoke apps/forms...what am i letting myself in for !!!) and noticed on the ITSM Configuration quick start sheet, that option 1 states. Run the environment

AD: Re: Licensing Question

2009-03-02 Thread Misi Mladoniczky
Hi, Why not try the test-version of RRR|License to verify how well you have managed to allocate your licenses, and find out the best fixed/floating ratio for your site? RRR|License is automated, and eliminates a complicated manual analysis. I have not seen any site yet with a manual process that

Re: Check a Database Link in workflow.

2009-03-02 Thread Danaceau, Chris
I did something similar in Remedy to check the status of an LDAP integration. I ran an escalation against a control record and queried the plug-in form for a qualifying record. If one was returned, I knew the link was up. -- Chris Danaceau This e-mail and its attachments are confidential

Re: ITSM - checker utility for first ITSM install

2009-03-02 Thread Begosh, Kevin
If you look at the install guides for any of the ITSM apps, Incident, Change etc.. it will tell you in which order to install. I have installed all components on all different OS’s and many different customers. The problem I have had is there is always a different gotcha with different

Re: Business Objects

2009-03-02 Thread Kelly Deaver
** BOXI that comes with BMC Analytics is for use with BMC Analytics ONLY. You can't use it as your Crystal Report Server. The version that comes with BMC Analytics isBusiness Objects Professional. Professional limits use to ONE BO module. To use with mutliple modules (analytics and reporting) you

Re: BMC Remedy Developer Studio - on Macintosh

2009-03-02 Thread Russ Grant
John, Thanks for sharing - nice! I haven't worked with developer studio much - did you use the Remedy provided installer to install it? Date: Sat, 28 Feb 2009 18:40:13 -0600 From: john.sundb...@kineticdata.com Subject: BMC Remedy Developer Studio - on Macintosh To: arslist@ARSLIST.ORG **

Re: SLM 7.0.2 Installation problem on Solaris/Oracle

2009-03-02 Thread Grooms, Frederick W
If you stop and restart Remedy on the server do you see errors in the arerror.log? We have had the problem when migrating that sometimes the field counts get off between the ARSCHEMA table and the FIELD table Patch 006 is supposed to correct this Fred -Original Message- From: Action

Re: Upgrading CMDB 2.0.1 patch 3 to CMDB 2.1.0 ERROR

2009-03-02 Thread Dip Patel
I don't remember if the Issue you're encountering was the same as mine but its a known issue BMC had a hotfix to resolve it. I'm unaware in what patch release had they added it. On Mon, Mar 2, 2009 at 6:52 AM, Salma Begum salmabeg...@gmail.com wrote: Hi Team, Even i m facing similar issue

Eval license - sort of a rant

2009-03-02 Thread Rocky Rockwell
** Folks, I am trying to line up a job (laid off). I am trying to get an ITSM 7 eval license so I can keep up to date. Also, to just play around, so I can tell recruiters I have worked with it. For some reason BMC is giving me the run around. They can only think I am in the market to buy or I

Re: Eval license - sort of a rant

2009-03-02 Thread Rick Cook
I think Dave Easter has been working on this. Don't know the status of the initiative. It is long overdue, though. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: LJ Longwing lj.longw...@gmail.com Date: Mon, 2 Mar 2009 11:22:21 To:

Re: Remedy SSO Integration - Logout Issue

2009-03-02 Thread Brien Dieterle
If your SSO is based on Kerberos I don't know of a way to end the SSO session without logging out of the computer or manually destroying your kerberos ticket. Nor can I imagine a world where you'd want that to happen when you log out of Remedy, so maybe I am being short-sighted too :-) We

Re: Errors migrating form using Migrator or by importing def file

2009-03-02 Thread Lyle Taylor
Hmm - not good. Thanks for the info. I ended up deleting everything related to this app in our stage environment and remigrating it all fresh from dev. I'll try the migration to prod, and if I get the same results, I'll do the same there. Thanks again, Lyle -Original Message- From:

Java API Date issue

2009-03-02 Thread William Rentfrow
I'm not a java guybut a person I am working is. He is trying to extract data from a 6.3 Remedy server using the 7.1x java api. This is supposed to be backwards compatible. He is just connecting and reading a standard form. Everything works fine except Create Date - for that he gets

Web Service

2009-03-02 Thread Timothy Rondeau
Issue with a web service. We are running arsystem 7.0.1 patch 2. This web service has been running for almost a year with out issue. I think it has something to do with network, but they say nothing wrong there. So I have 2 versions of the web service, one with https over front end, stopped

Re: Java API Date issue

2009-03-02 Thread LJ Longwing
He needs to read the javadocs on how to format this field type, what he is likely doing is just a toString() which will give him exactly that. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Monday,

Re: Web Service

2009-03-02 Thread Lloyd, Nick, VF-AU
Tim, Has your security certificate expired for the https? Regards, Nick Lloyd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Tuesday, 3 March 2009 9:29 AM To: arslist@ARSLIST.ORG Subject: Web

Re: OT: SQL2008

2009-03-02 Thread James Lauber
We had a similar, but not identical, issue with inserting to tables via a linked server. We added this to the ardb.cfg file, restarted the service and it resolved the issue. Don't know if it will help for your problem but it's worth a shot. DB-Options:SQL Server { name:XACT_ABORT value:ON } Andy

Re: OT: SQL2008

2009-03-02 Thread Nall, Roger
This is just another reason why I love this application and this list. This worked perfectly. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System

Re: 7.1 mid-tier

2009-03-02 Thread Dennis Ruble
We ran into problems with existing web services. There was a change in handling web service namespace at 7.0.1 patch 4. Basically, you need to have ARS and Midtier both below or above 7.0.1 patch 4 or you may run into the same trouble. Dennis Ruble Rockwell Collins patchsk

Re: Eval license - sort of a rant

2009-03-02 Thread Easter, David
Yes, we're still trying to create a low cost dev kit for situations like this... -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of

Re: Remedy MidTier ARERROR 9351 Issues...

2009-03-02 Thread daval itagi
that was not my intention, actually my mails are not going previously, that time it is giving authentication error. so i sent it to you, because if i am not wrong u r the owner of this group right. i have checked the logs, logs are not showing properly. please help me out to get rid of this

Re: ITSM - checker utility for first ITSM install

2009-03-02 Thread Charu Upadhyay
Hi Sean, When you get the option Run the environment checker utility,there must be some input options like yes, no, or other you just need to select yes and installer will check the environment compatibility. Also, CMDB is a stand alone application therefore you need not to follow any specific

Re: Remedy SSO Integration - Logout Issue

2009-03-02 Thread Axton
Or maybe I have yet to work on a Kerberos based SSO implementation :) Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a

Re: ITSM - checker utility for first ITSM install

2009-03-02 Thread Charu Upadhyay
CMDB is a stand alone application therefore you need not to follow any specific order to install CMDB. But it is preferable to install before ITSM suite. Correction: CMDB is a stand alone application therefore you need not to follow any specific order to install CMDB. But it is mandatory to