Re: Import Incident

Hi, Try the below mapping, also you should modify some of the OOB filters to fire in Merge action so that the Incident will get created in the Help Desk form. z1D_Action-> CREATE Description Impact Urgency Last_Name First_Name Status Service_Type

Re: Adding a Test server to our Prod and Dev Environment - Best way to sync Test?

Hi Susan, I have several dev servers that I keep up to date with various prod servers. I use Misi's rrrChive program for doing that. It is free and extremely useful for synchronising the data between two servers. It is comand line and config file driven so it is easy to create various config file

Adding a Test server to our Prod and Dev Environment - Best way to sync Test?

Hi Everyone, We are actually (finally) moving to a Sun Solaris 10 environment. Dev server is built and in use. Prod server almost done and will be in production the weekend of 5/30 !! We'll have a BIGIP to two prod servers, one active and one as a failover if needed. Two Oracle 10g databases u

Import Incident

hi,all I import 2 incident test records to HPD:Incident Interface_Create use import tools, but there is no Incident generate in HPD:Help Desk, the field i mapping to the form is: z1D_Action CREATE Last_Name First_Name Status Service_Type Impact Urgency Description

Cyclomatic Complexity

I found this interesting. I wonder how one could apply this to a Remedy application. http://en.wikipedia.org/wiki/Cyclomatic_complexity Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: External SQL DB

Thank you, I use the Croom Consulting link between oracle and sql, but we are moving to sql only, and I was wondering if there was another way. > Hi, > > The use of dblinks is one way to do it. Once you add a dblink, you can > create vendor tables, etc. > > Regards, > > Nicky Madjarov > phone: 973

Re: Escalation Timeline

Yes the view form simply get you access to a "select * from escalation" but no other "formatting" so to say :( I was hopeful myself but... Robert On Thu, May 14, 2009 at 9:40 AM, Rick Cook wrote: > ** They provide pre-made forms displaying the metadata, but the underlying > data, at least for

Re: Need some feedback on AR Server in a multiple language environment?

** David, Thanks for confirming that. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Thu May 14 17:16:00 2009 Subject: Re: Need some feedback on AR S

Re: Need some feedback on AR Server in a multiple language environment?

> With the changes in 7.5, the admin tool may be Unicode compliant. To explicitly confirm, as per page 134 of the Installation Guide: "BMC Remedy Developer Studio is Unicode-safe. It has no character set restrictions." -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC

Re: Raod map of Customer support app

One of my customers is upgrading from CSS 5.? to IM 7.1 instead of waiting for a new version of CSS to come out. BMC was not willing to commit in any way, shape, or form that there ever would be a new release of CSS at any point in the future. The offical future road map for CSS (as of a few mont

Re: AR Plug Errors

You didn't specify what platform and database your Remedy is installed on. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Thursday, May 14, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: AR Plug Errors We

Re: EE 7.1 p006 Install Issues

I double checked - it is cumulative. I used this method successfully. Still no idea what was up with the installer for patch 006 but it's done. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com

Re: AR Plug Errors

We did install it over 6.3. We are getting quite a few errors before that too: 390600 : Data types are not appropriate for relational operation (ARERR 313) 390600 : Data types are not appropriate for relational operation (ARERR 313) 390600 : Data types are not appropriate for relational operat

Re: Need some feedback on AR Server in a multiple language environment?

Even I noticed that the user locale drop down in the user tool has limited values when compared with admin tool. For example: On the admin tool, I see Ja - Japanese and ja_JP - Japanese On the user tool, there is only ja_JP - Japanese. Confirmed the same behaviour on the below environments. AR

Re: EE 7.1 p006 Install Issues

Hi William, My understanding is that it is cumulative. It is the method I use 99% of the time and have never had issues with it. I have also jumped like you are proposing as well. Brian Bishop Goldstag Consultants Ltd tel: +44 (0)7973 746832

Re: AR Plug Errors

Did you install the 7.1 right on top of the old 6.3 install (same directories)? It kind of looks like you've either got a new arplugin loading old DLLs/shared libraries, or vice-versa. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist

AW: Index disparity between Remedy and Informix

schema_index Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Steve McDonald Gesendet: Donnerstag, 14. Mai 2009 20:41 An: arslist@ARSLIST.ORG Betreff: Index disparity between Remedy and Informix

Index disparity between Remedy and Informix

Hello All, On one of my email forms, Remedy says I have 2 indexes, Informix says I have none. Can someone tell me which admin table stores the Remedy listing on indexes? I'm familiar with DBAccess and need to drop them from the table. Thanks ___

Re: OT - Disk encryption

http://www.winmagic.com/products/securedoc_disk_encryption is another that I've worked with. On Thu, May 14, 2009 at 11:04 AM, Dave Saville wrote: > I know a lot of you work in sensitive areas - So, any experiences with > whole disk encryption software for XP? > > Currently I am looking at: > >

Re: Need some feedback on AR Server in a multiple language environment?

Hey Chris I have been involved in a number of localization projects here in Canada - due to the fact that we are a bilingual culture - in theory anyway. The answer to your question is quite simple actually - "It Depends" Once you have the answer to these basic questions - I can tell you

AR Plug Errors

Hi Everyone, We are getting this error when upgrading from 6.3 to 7.1. The install seemed to have gone through with no problems, but when we try to import any def files, we are getting contstant arplug error. Has anyone see this error before? I cannot find anything on bmc.com or in any of the

Re: Need some feedback on AR Server in a multiple language environment?

Chris, We are running in a multiple language environment on 7.0.1. We did not go through the steps of converting to Unicode. We held off until we were switching hardware. This gave us the opportunity to perform a software upgrade from 6.3 to 7.0.1 with the change to new hardware and install

Re: Need some feedback on AR Server in a multiple language environment?

Tony brings up a good point. After you get everyone to agree on a common definition for "multiple language environment" and all that entails, then you can look at whether upgrading to 7.5 might be a good time to switch to unicode (should you need to). This is NOT a trivial operation. Rick On Thu

Re: Need some feedback on AR Server in a multiple language environment?

Are you Unicode now? If not, I can see that as the major hurdle. Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com From: "Pruitt, Christopher J" T

Re: Need some feedback on AR Server in a multiple language environment?

Chris, the AR System Install documentation has a long section on localization. It covers the topic pretty comprehensively. Rick On Thu, May 14, 2009 at 9:56 AM, Pruitt, Christopher J < christopher.pru...@eds.com> wrote: > ** > > I could really use some feedback from anyone on the list who has de

Re: Remedy Oracle database growing very quickly for no apparent reason?

++ Please Read The Disclaimer At The Bottom Of This Email ++ Hi, We had similar situation here. It was caused by having the Data Collection turned on for several flashboards variables with 5 m

Need some feedback on AR Server in a multiple language environment?

I could really use some feedback from anyone on the list who has dealt with moving AR System from a English Only version to a multiple language environment. I am looking to information on how hard would it be to accomplish and what are some of the pitfalls, issues, need to knows, etc. We currently

Re: Remedy Oracle database growing very quickly for no apparent reason?

We had the same issue a couple years ago as well with Flashboards collecting mass amounts of data and flooding the FB:History with millions of rows. The Flashboard Variables have a Schedule setup for each of them with a Data Collection feature. You may want to fine tune the data collection used t

Re: Remedy Oracle database growing very quickly for no apparent reason?

I spoke with Remedy support and went over the API log from last night. The log was over 1 GB in size. Figured out from the DBA that the data was being stored in FB:History. I only have one Flashboard, so I turned off the service and everything seems calm. The DBA will go in tonight and clean up

Re: Escalation Timeline

They provide pre-made forms displaying the metadata, but the underlying data, at least for the escalations, appears to be the same. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: "Kemes, Lisa" Date: Thu, 14 May 2009 12:34:42 To: Subject: Re:

Re: Escalation Timeline

Does 7.5 have a way of viewing this info more easily? (I hope, I hope!) Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Thursday, May 14, 2009 10:35 AM To: arslist@ARSLIST.ORG Subject: Re

Re: Raod map of Customer support app

Note the compatibility matrices can be found here: http://www.bmc.com/support/reg/remedy-compatibility-tables.html The AR System compatibility matrix lists what BMC Remedy products are supported on a particular version of AR System. -David J. Easter Sr. Product Manager, Solution Strategy and De

Re: Possibly spam: Re: AR Server crashes while copying a form

You could turn on SLM logging and try to see what it is working on when the error occurs. I don't know offhand which form might have the offending data. Chuck On Thu, May 14, 2009 at 12:09 PM, Ramey, Anne wrote: > ** > > Do you think there is any way to tell which one is causing the problem?

Re: Load testing ITSM 7x

Previous ARSList posting on this: http://www.nabble.com/Reg-%3A-Remedy-Automation-Tool-to11344296.html#a11353114 Same info - but on BMC DN: http://communities.bmc.com/communities/message/80963#80963 -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The

OT - Disk encryption

I know a lot of you work in sensitive areas - So, any experiences with whole disk encryption software for XP? Currently I am looking at: PGP Whole Disk Encryption DESlock+ And a new kid on the block, ZoneCentral TIA -- Regards Dave Saville ___

Re: Possibly spam: Re: AR Server crashes while copying a form

Do you think there is any way to tell which one is causing the problem? I have a lot and would hate to have to delete them all and start over completely. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Rec

Re: Possibly spam: Re: AR Server crashes while copying a form

Anne, This is the SLM targets/measurements/slas, etc. BRIE handles the SLM calculations. Regards, Chuck Baldi On Thu, May 14, 2009 at 11:46 AM, Ramey, Anne wrote: > I'm getting: > Thu May 14 11:23:06 2009 BRIE : Message not in catalog; Message number = > 4503 ( > ARAPPERR 4503) > Thu May 14 1

Re: Possibly spam: Re: AR Server crashes while copying a form

I'm getting: Thu May 14 11:23:06 2009 BRIE : Message not in catalog; Message number = 4503 ( ARAPPERR 4503) Thu May 14 11:23:06 2009 BRIE : AR System Application server terminated -- fata l error encountered (ARAPPNOTE 4501) Thu May 14 11:23:07 2009 BRIE : AR System Application server terminated

Re: EE 7.1 p006 Install Issues

Remind me again - when you use the file install replacement method is it cumulative? For example - if I install 7.1 p001 can I just do the file replacment method directly to 006? Or is it 1 > 2 > 3 > 4 > 5 > 6. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Co

JOB: Remedy Applications Analyst, Front Line Support- Downers Grove, IL- Full time with Benefits, onsite, no travel requirement

We are looking for a Remedy Application Analyst to join our Front Line Support team. This onsite Downers Grove based position is full time with a generous benefits package, flexible shifts (any 9 hour shift between 7am and 7pm) as well as no travel requirements. Must have Remedy Development exper

Remedy Applications Analyst, Front Line Support- Downers Grove, IL- Full time with Benefits, onsite, no travel requirement

We are looking for a Remedy Application Analyst to join our Front Line Support team. This onsite Downers Grove based position is full time with a generous benefits package, flexible shifts (any 9 hour shift between 7am and 7pm) as well as no travel requirements. Must have Remedy Development exper

Re: Data Connection Error in Incident Management Application

We are working with a vendor right now since we are getting this on our Overview Console the closest I have found is that if I have certain relationships it breaks. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Abdu

Re: Performance Issue of Admin Tool 7.1 since installing BMC Atrium and Asset Management.

This issue has been addressed in 7.1 Admin Tool Patch 007. 7.X Admin Tool performance is slow when user does the following activities under "View by Details Mode". (View-->Details) a) Load Active Link b) Save as active Link c) Delete Active Link. Things addressed in the latest patch of Admin Too

Re: EE 7.1 p006 Install Issues

What I find bad is that the installer fails if the links already exist. That link should exist from the ARS Server installation. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Thursday, May 14, 2009 9:58 AM To: arsl

Re: Raod map of Customer support app

Last year we upgraded from v6.3 to v7.1 and CS v5.6 is working fine. Regards, Keith. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lakhes Sent: 14 May 2009 16:08 To: arslist@ARSLIST.ORG Subject: Raod map of Customer

Raod map of Customer support app

Hi, Does anyone know what is the future of Customer support app?. We are on 6.3 ARS and 5.6 customer support is it compatible on 7.X versions? thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platin

Re: EE 7.1 p006 Install Issues

That's plan D :) BMC has responded this morning with some manual steps we needed to take because the installer was presuming some file permissions. We're tried it out and naturally it blew up. The Unix admins are looking at it now - needless to say this is a fairly secure environment and BMC"s

Re: Escalation Timeline

It is kind of tricky, once you restart the ar server the interval based escalations start counting from 0, so, every time the overall time line will be different. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Orig

Re: Mapping dis-similar Status Histories on data imports

Hi, If you import your assets with the same entry id then you can use sql udate/set statement to bring the selected 4 status history values from the old H table into the new H table. I'd just make shure that there are no user updstes from the time of the import to this update. Regards, Nick

Re: What is the best platform to run Remedy 7.5 in?

Asking this is like opening a box of chocolates (everyone has a favorite or is allergic to something). Personally I am a Solaris person. The best answer is what platform does your company have the most experience supporting or is most comfortable supporting. I mean if all you have is Windows

Re: External SQL DB

Hi, The use of dblinks is one way to do it. Once you add a dblink, you can create vendor tables, etc. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Newsgroups: public.remedy.arsyste

Re: Remedy Oracle database growing very quickly for no apparent reason?

Hi, It is not usual to have sudden growth, so there is a reason. Oracle enterprice manager provides 2 out of the box reports to show the table sizes in MB and number of rows. Home>Utilities>Object Reports>Tables>Table Storage Sizes Home>Utilities>Object Reports>Tables>Table Statistics Your db

Re: Data Connection Error in Incident Management Application

We are getting this error message on several of the screens in our mid-tier application when in incident management console. V/R Abdul Baytops From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS [cpa

Re: Load testing ITSM 7x

There is a white paper on BMC's support site that contains the results of performance tuning that BMC performed against the CMDB. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Nicky Madjarov Date: Thu, 14 May 2009 09:40:05 To: Subject: Re:

Re: what is T1 used for? RESOLVED

** many thanks to all for these replies. At the end it turned that kicking the loggin from the master database it solved the problem. Cheers serouche Guillaume Rheault wrote: ** RE: what is T1 used for? Well I take that back!! That was for old versions of ARS (4.x). I checked i

Re: What is the best platform to run Remedy 7.5 in?

Solaris/Oracle, especially if Oracle's bid on Sun goes on. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Kaye Bernales Newsgroups: public.remedy.arsystem.general To: arslist@ARSL

Re: Load testing ITSM 7x

Load testing ITSM 7xJohn, Scapa test is a tool that can simulate user load. They say BMC uses it for testing the new solutions. I think that either way you will need some fine tunning at some point when your system is under production load regardless what a load testing results might be. Regard

Re: what is T1 used for?

Well I take that back!! That was for old versions of ARS (4.x). I checked in a ARS 7.5 with ITSM 7.5.1 and T1 is the table for form "AR System Message Catalog" The User form is related to form T30...how about that! So I guess the only way to know is querying the arschema table -Guillaum

Re: what is T1 used for?

RE: what is T1 used for?Hi, 1. You can cache an admin user using the arcache utility, see your documentation for details. 2. You can restore T1 and user_cache tables using your recent database backup. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @

Re: what is T1 used for?

In most situations, T1 is the table related to the User form... Of course if the User form was dropped and recreated or anything like that, the User form table could be another T table -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Remedy

Load testing ITSM 7x

All, Has anyone done load testing on AR System and ITSM 7x? If so what type of software did you use to perform the load testing? Thank you. John Bilinski US Department of Justice Operations Services Staff Contractor CSC 202-305-3202

Re: EE 7.1 p006 Install Issues

Hi William, Can you not do the patch upgrade via the file method instead? I very rarely use the patch installer as I find I have better control with the file method. I can move the files to be replaced into a directory called pre_patch6 and if the patch creates any issues I can take it out quit

Re: what is T1 used for?

There is a support-provided downloadable tool that allows you to "force" a new admin-enabled record for just such an occassion.  You'd be far from the first person to blow away their admin-enabled accounts and get locked out. Check the support site, or some other kind soul might post an external

AW: what is T1 used for?

Serouche, I'm not familiar with sybase, but on some DB's (e.g. Informix) changing the length from 255 to 4000 causes a datatype change of the column. If that's the case ARS creates a new column with the new datatype, copy's the data from old to new column, drops old column and renames new column

Re: what is T1 used for?

** thank you Misi. It's realy good to know there are people out there who care about others. My problem is now solved. It's still unclear to me what was the issue. But as a matter of fact here is what happend: I was trying to modify a character field from a length of 255 to 4000 I did the chang

Re: what is T1 used for?

Hi, T1 corresponds to a Remedy-form, and data needs to be copied parallel with the H1 and B1 table. To understand which form this is, you must check the ARSCHEMA-table. The T1 table may be completely different. select name from arschema where schemaid=1 The above SQL will give you the form name

what is T1 used for?

dear all, I am not able to access my server with the admin tool anymore. T1 is empty. I suspect this must be the problem. How and when and why that happend, is really not my concern. I'll investigate later. What I need right now is to know how to recover? Can I simply copy the content of T1 from

Re: Testing Tool for Remedy ARS

I remember someone recommending Panacea - Scapa Test and Performance Platform No experience of this myself, sorry. Regards, Keith. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mario Roberto Porto Fº Sent: 14 May 2