Application Entry points not doing anything

Has anyone seen this (and have a fix or workaround) on the Windows User Tool? Using 7.1 P5 on XP workstations. We have 2 computers that display the application entry points, but nothing happens when you click on them.   Server is 7.1 P5   Tried removing the tool and re-installing Tried to copy

Re: Application Entry points not doing anything

Hi Jason, I have seen the same issue on a 7.5 patch 1 install user tool. I spent quite some time trying to figure out why the links to the Incident and Problem management consoles did nothing yet the other links worked. It was from a user tool installed on the server, windows 2003 running 7.5

SV: Java ARDBC

Hi Jarl, Thanks for the detailed response. I had disabled running the java plugin server through armonitor and set it up to listen on port 8000 for debuggers. The trouble was that the initialize function was called a long time before I could attach the dbugger using my IDE. Fortunately we had

SV: Java ARDBC

Hi Carey The API actually offers a log4j configuration interface, apparently I have misconfigured it, since I did not get anything out of it. with regards, Jonas Stumph Stevnsvig Remedy Developer BEC Competence Centre Phone (+45) 46 38 20 08 Mobile (+45) 61 56 20 08

Re: Converting MACRO

Or you can use ARSmarts to locate the Active Links containing macro's and the Filter doing a runmacro. ARSmarts will also decode the macro's contained in Active Links and display the in a humanly readable way. Being able to understand what the macro does makes it easier/possible to replace it

Re: History of AR System

Prior to working on the AR System I was a FoxPro developer, loved the VFP developments (first version was v3.0), and the way they developed a reasonably sensible object model into the whole dBase system. Microsoft did their typical work and eventually killed off VFP after making lousy

Re: History of AR System

Or they might have got some fungus :-) it happens to those disks. I learnt that when some of the 5 disks I had got that years and years ago... happens when they are exposed to excessive humidity or are touched directly in just the same way cassettes or video tapes did.. Joe

Re: History of AR System

Interesting.. I wasn't aware FoxPro was still around. I thought it might have become one of those dead products.. I just googled though and it looks like its very much around (v9.0 now). You just do not hear too many people still using it.. Joe From: Barber,

Re: 7.5 user tool with Windows 7?

I had faced similar problem for ARS 7.5 User tool and Devstudio even on Windows XP. Even the default installation path it takes is weird. Though my login had admin privileges it would behave weird way. Then I tried machines local administrator login and it worked. It may be worth trying with

Re: Reservation/Scheduling in ARS

I have an On Call system that I created that checks to make sure when someone adds a person to the schedule that it does not conflict with what's already out there. I have them fill out Start Date and an End Date (these are Date/Time Fields). Have them click on submit that kicks of an active

Re: History of AR System

Joe, I am getting ready to work on an integration between a homespun Helpdesk and a FoxPro cmdb (at least that's what they call it). That should prove to be interesting. I remember the Sun Training center in Columbia, MD. The first instructor I had was a very nice lady but her name

Is there a way around requiring a 3rd Tier Product Category

All, Is there any way to get around having a 3rd Tier for Product Categorization in Incident Mgmt 7.5? We have no need for a 3rd Tier Prod Cat and want to find a way around the required 3rd tier without making a customization to the ITSM workflow. Does anyone have any suggestions? Thanks.

Re: Is there a way around requiring a 3rd Tier Product Category

Hi John. Why dont you use a 1.st Tier that shows wich Application your in? Tier 1 = Incident Management.. Remember that the important field is 'Product Name', because of the search possibilities /Rune Sorlid From: Bilinski, John Sent: Wednesday, July 01, 2009 3:07 PM Newsgroups:

Re: Reservation/Scheduling in ARS

Everybody, Appreciate the responses and ideas! Thad Esser noted that this is deceptively simple, and it is (d**n brain-lock on my part). Now, off to the lab with some different approaches to try. Thank you! Joseph Kasell Senior Systems Engineer Navy Federal Credit Union

Re: 7.5 user tool with Windows 7?

Uday, Thanks for the suggestion, but we just tried this and it did not work. We tried logging in with the Local Administrator account and launching the installation. We also tried creating a new folder, granting Full Control to a user and installing Remedy to that folder. In either instance,

Re: Advice on Threads - Thanks

Hi Matt, Rick, Frank and LJ, Thanks for the advice. This helps a lot Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Tuesday, June 30, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Re:

Re: 7.5 user tool with Windows 7?

I have found that just logging in as an administrator isn't enough. You still need to right click the file and select run as administrator on Windows 7 and Vista. You might give that a shot. Wes -Original Message- From: Action Request System discussion list(ARSList)

Re: Converting MACRO

Thanks. I've never seen ARSmarts. I will have to check into that. Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From: Action Request System discussion list(ARSList)

Re: Is there a way around requiring a 3rd Tier Product Category

Thanks for the suggestion Rune, but is there any way to disable the 3rd Tier altogether? Having the First Tier of PC be the ITSM Module Name will frustrate the users because they will have to always select 3 tiers to get to the Product Name (if they choose to use the menus).

Re: Is there a way around requiring a 3rd Tier Product Category

John, I think disabling the 3rd tier will require a lot of different pieces to be customized. I would suggest auto filling the 1st tier with a constant, and hiding it perhaps if it is such an issue. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779

CMDB classes - auto add visual elements

Hello listers, I am trying to add a visual element to all AST: class forms in Asset mgmt 7.5... (a navigation menu item in the left hand vertical nav bar) If I add this to the AST:BaseElement form, can I make it auto-propagate to all the sub-class forms e.g. AST:Computer System ?? Or will I

Re: Is there a way around requiring a 3rd Tier Product Category

Hi John. If that frustrates your users, I think you have more problem to come. Have you tried Templates or Decision tree? /Rune From: Bilinski, John Sent: Wednesday, July 01, 2009 4:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Is there a way around

Re: Is there a way around requiring a 3rd Tier Product Category

Rune's got a point... if they are picky about this issue, they're in for a world o hurt! J Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rune

Mid Tier 7.1 p2 + Firefox 3.5

Anyone noticing that whenever the mid tier displays a message box or calendar box or anything that fades out the form underneath, is now solid BLACK instead of the transparency? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office:

Re: Is there a way around requiring a 3rd Tier Product Category

Try and look at some other fix then a code change, with 7.5 being so new, you know BMC will have a few patches coming out. Howard On Wed, Jul 1, 2009 at 11:01 AM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote: ** Rune’s got a point… if they are picky about this issue, they’re in for a world o

Re: Is there a way around requiring a 3rd Tier Product Category

Thanks all. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, July 01, 2009 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: Is there a way around requiring a 3rd Tier Product Category

Re: Is there a way around requiring a 3rd Tier Product Category

We had a long discussion on the list a few months back about what you can use for your operational categorizations. The fallout from that conversation was the decision that we can categorize by anything we can break down: IP Address; Location and site; Product classification and name; Company,

Re: Mid Tier 7.1 p2 + Firefox 3.5

I have seen this behavior for FF3.5 IE8 especially if InPrivate browsing is enabled. We are on ARS 7.0.1 Win XP clients Subash Biswas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: History of AR System

I had a dream last night, my first training wasn't in Pleasanton, didn't exist in '95 but in Mountain View. Had a woman instructor, name has long since been purged. But she recommended La Fondue in Saratoga for dinner and have returned there many times since. Great experience. And the class

ARS 6.x Integration Guide

Does anybody out there have the Integration Guide for 6.x they can email me off list? I found the 5.x and the 7.x I-Guide, just can't locate the 6.x one. Thanks in advance. Tim Powell ___ UNSUBSCRIBE or access ARSlist

Changing databases

Hi All, We are looking into switching from Sybase 12.5.4 to MS-SQL 2005. Currently, we are on ARSystem 7.1, patch 1. Anything special we should know above the documentation we have from Microsoft? Any suggestions/assistance is appreciated. Marc

Re: Changing databases

You are aware that MS-SQL is a Microsoft product with all the baggage that entails? If you are prepared to take that on, it's a nice product. Runs smoothly, graphical user interface is easy to understand, really easy to schedule backups and perform regular maintenance. You'll be able to

Re: History of AR System

A couple more memories. Who remembers when Remedy Corp handed out the first ODBC driver on CD at the end of the RUG main session in I believe 1996? Another good one from the past was when Y2K was occurring and the folks from New Zealand and/or Australia purposely offered to let the rest of

Re: Changing databases

http://www.microsoft.com/Sqlserver/2005/en/us/compare-features.aspx This would be a good place to research what features SQL server has and what it can / cannot do. They have other versions available, I just picked what I found first. They give good matrix of their different editions too.

Re: nested function question with EIE

Oops, correction, I indicated using the right function... I meant the left function. On Wed, Jul 1, 2009 at 12:49 PM, Christopher Gillman gillm...@gmail.comwrote: Hi all, It's been a LONG time since I've posted anything to the ol' ARSList, so I thought I'd give this a shot. I'm using EIE

Set Fields Column Sum - formatting problem

If I use a set fields and do a column sum in the fat client the field looks like this: 664,772.86 On the web it looks like this: 664772.86 Anyone know why this field is formatted like this on the MidTier? Can I force it to be formatted correctly? I am on version 7.1 for both ARS and Mid

RKM - Multi-tenancy Issue

Has anyone seen a problem with Multi-Tenancy in RKM? When Multi-Tenancy is set to Remedy via the KMS_Config.xml file we are seeing an issue with viewing update requests properly (ie - being able to open an update request and add comments, complete or reject the update request)We can see the list

Re: RKM - Multi-tenancy Issue

What version/patch of RKM are you using? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov

Re: RKM - Multi-tenancy Issue

RKM 7.2 Patch 2 (Hotfix) -- View this message in context: http://www.nabble.com/RKM---Multi-tenancy-Issue-tp24293067p24294728.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___

Re: Set Fields Column Sum - formatting problem

I believe if you set it to a decimal field this would cut off the extra characters. I could be wrong... Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Wednesday, July 01, 2009 2:04 PM

Re: nested function question with EIE

How about function|substr(userName0, strstr(userName0, \) + 1) That should take the substring from just after the position of the \ to the end of the string, which should just be the login ID. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of

Re: RKM - Multi-tenancy Issue

I know multi-tenancy didn't work properly prior to 7.2, but it's supposed to be working post-7.2. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kevkenn Sent: Wednesday, July 01, 2009 2:21 PM To:

Setting Multiple fields from 1 Character field

I have a character field in Form A that contains something like this: Name: My name Email: myem...@xxx Username: mine Phone: 555-9267 Wiki Title: Intro to Underwater Fire Safety Course ID: FIRE:2000:2009-Fall:S01 Purpose: For a class When to deactivate: Never

Re: Setting Multiple fields from 1 Character field

If the contents of your field from Form A will remain like that (a standard template), then it should be easy. You can use a combination of the functions STRSTR to find position numbers and SUBSTR to extract a part of the text, to get your desired results.. I had done something similar with

Re: Setting Multiple fields from 1 Character field

Yes by using the STRSTR command you can determine where a string starts and then use it again for when it ends. These two variables are then used with substr to parse out the data you need. -Original Message- From: Boylan, David david_boy...@brown.edu To: arslist@ARSLIST.ORG Sent: Wed,

Re: RKM - Multi-tenancy Issue

Yeah, but i've also heard that there's still a few bugs in 7.2 related to multi-tenancy. -- View this message in context: http://www.nabble.com/RKM---Multi-tenancy-Issue-tp24293067p24295634.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

Re: RKM - Multi-tenancy Issue

Does Multi-Tenancy work for you Jennifer? -- View this message in context: http://www.nabble.com/RKM---Multi-tenancy-Issue-tp24293067p24296036.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

Empty personal sandbox

Hello Listers, I just upgraded to Atrium Core 7.500 patch 2. When I copy CI to personal sandbox I see nothing. This function was working well in Atrium Core 7.500 patch 1. Can anyone hint me on how to locate the problem. Remedy System: AR System 7,5 patch 2 on windows 2k3 MS SQL Server 2005

Re: RKM - Multi-tenancy Issue

This sounds like one of the few bugs in 7.2 related to multi-tenancy.  Patch 3 fixed the issue where the visibility groups were not being applied to the Update Requests tab (it is possible that in that same fix they addressed multi-tenancy).  SW00322405 --- On Wed, 7/1/09, kevkenn

Re: Empty personal sandbox

In Patch 1 only admin users could copy CIs to the sandbox. I noticed that this was fixed in Patch 2 but that after accepting the dialog box that asks if you want the CI to appear in a new view the view is opened but the CI doesn't appear. If this is what you are seeing then it seems like a bug

Re: Set Fields Column Sum - formatting problem

Yea I did that and it worked thanks. Wondering why the formatting was so different for a character between the fat and thin clients. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent:

SW00327272

List, I'm looking to get some traction on a defect that's bugging the crap out of me. I found this in 7.5 initial release shortly after release, it took awhile for my Level1 to get the ticket opened with BMC...it's been in their hands since BEFORE patch 1 was released, but they still haven't

Re: RKM - Multi-tenancy Issue

Yeah its possible. But i was told that the patch we got actually had more bug fixes than patch 3. -- View this message in context: http://www.nabble.com/RKM---Multi-tenancy-Issue-tp24293067p24297082.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

Re: RKM - Multi-tenancy Issue

Any suggestions for a workaround? -- View this message in context: http://www.nabble.com/RKM---Multi-tenancy-Issue-tp24293067p24301073.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.