Re: Installing Remedy 7.5 - Issues

ARS 7.5 requires Sybase 12.5.3 client libraries - this is from the compatibility matrix; The following database client versions are supported and required to operate properly with suppor databases. Database clients must match this version – lower or higher versions are not supported. Sybase :

Re: Installing Remedy 7.5 - Issues

Meaning we can have server db as 15 and client as 12.5? Or should they be the same? Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Monday, 6 July 2009 2:13 PM To: arslist@ARSLIST.ORG Subject:

Re: Installing Remedy 7.5 - Issues

The db can be 12.5.3 or higher but you must use the 12.5.3 client for ARS to be able to connect to it. This is all documented in the compatibility matrix; http://www.bmc.com/support/reg/remedy-compatibility-tables.html Mark From: Action Request System

Re: export AP:Form, AP:Process, AP:Role From BMC Remedy User

Hi, I tried to export AP:Process Definition form using BMC Remedy Developer Studio. By default some processes are installed while installing the BMC Remedy User tool. As of my assumption, If i try to export this file it will export all processes which is created in the BMC Remedy User

Re: Installing Remedy 7.5 - Issues

Thanks Mark! :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Monday, 6 July 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy 7.5 - Issues The db can be 12.5.3 or higher but you

Export processes created by AP:Process Definition using BMC Remedy User

Hi, I tried to export AP:Process Definition form using BMC Remedy Developer Studio. By default some processes are installed while installing the BMC Remedy User tool. As of my assumption, If i try to export this file it will export all processes which is created in the BMC Remedy User

Re: History of AR System

I'm pretty sure flat file database was last supported in 5.1.2, the unix user tool was deprecated after 4.5.2, which was the first version I used, with the Helpdesk v4 app... -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Jul 5, 2009 10:41 PM, Pat

Is there an OOB feature/workflow in Remedy 7.5 restricting going from Scheduled back to Pending Approval?

Hi, We're using Remedy v6.3. In the Change Request Form, after all the required Approvers approve the request, the Status goes from Status:Pending, Pending:Approval, to Status: Scheduled. Once it is set to Scheduled, we want to restrict the users from being able to set it back to Status:Pending,

Re: rrrChive and ITSM

Hi Thad, I use rrrChive a lot for the sort of thing you are proposing. It is a tremendous time saver and I love it. I think if you are going down the path of synchronising the data in two servers that the request ID should also be synchronised. Many Remedy apps use the value of the request ID as

Time Format Chnage from 12 to 24 hour format

Hi All, I have done some configuration change in user preference form under locale tab but i found its only working for web. So how can we change time format in aruser. Thanks Regards, Manoj Jain ___ UNSUBSCRIBE or

Change 12 hours format to 24 hours format in Remedy user tool

Hi All, How can i change time format from 12 hour to 24 hour in aruser. Thanks Regards, Manoj jain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where

Re: AR System 7.5 Silent Install issues

Hi Rick ... We are having issues with the 7.5 Silent Install. We did not have any issues with 7.1. I am hoping with the release of Patch 2 for 7.5 - that some of these issues will be addressed - the other alternative would be to push more clients toward the mid-tier. The future of the WUT

Re: History of AR System

Amen. Lincoln taught mine too. He's an awesome instructor. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, June 29, 2009 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: History of AR System I

Re: History of AR System

I got tossed in to it in June 1997 at GTE in Tampa, FL. We were on V3.0. I was handed a manual and told to go forth and build applications. I didn't step foot in any Remedy class until Sept 1998 when I took the Admin class. Tim From: Action Request System discussion list(ARSList)

Re: History of AR System

Manual? You were handed a manual??? Okay, I started late on v5, but was sat in front of a PC with the admin tool and told to learn. No manuals! Coming from a more traditional coding background (FoxPro, RPG IV), there was a fair old learning curve in the concepts I think it took 6

Re: History of AR System

Ah.I still have my Remedy Orientation CD. Mom doing the intro and narration. Learning about the OHG! And of course the Tenets. It's awesome. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Monday, June 29, 2009 9:36 PM

Re: History of AR System

Yep we actually had some guides AND the guy that was already there had been to an Admin class and let me borrow his class guide so I could fumble thru the exercises. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Monday,

WWRUG09: Last day to Save!

Register by the end of Today to receive the discounted rate of $1,000.00 (33% off the full amount). Also, remember to book your hotel rooms asap if you are planning on going. Our block of rooms is limited. Regular rates of $109.00 and up instead of $79.00 apply after our block is gone: unless

OT: Notifier Log

Don't forget I have a doubt followed by raising an incident J Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, July 02,

Re: History of AR System

Boy I do remember that CD, I lost mine a long time ago. But I still have my class of 2000 shirt. Howard On Mon, Jul 6, 2009 at 8:55 AM, Timothy Powell timothy.pow...@pbs-consulting.com wrote: ** Ah…I still have my Remedy Orientation CD. “Mom” doing the intro and narration. Learning about

The WWRUG Submission Matchup Game - A list of proposed topics to date and reminder to register early to $ave!

Ok, so for all of you who have been waiting to see what was going to be presented at the WWRUG this November before you register http://www.wwrug.org/wwrug/register.html , I am pleased to give you a sneak peak into what has already been submitted for consideration. The following table lists

logic limit on shared workflow?

Has anyone ever run into a logical or performance limit on shared workflow? The sizing I am talking about is 150 objects (mostly active links, a few AL guides and a couple of dozen filters), and 75 forms. Most of the workflow consists of shared buttons and screen control, the filters do mainly

Re: The WWRUG Submission Matchup Game - A list of proposed topics to date and reminder to register early to $ave!

One minor correction... No AR System 7.6 version is currently scheduled. In November, AR System 7.5.00 will continue to be the current version with a new version expected in early-to-mid 2010. Some limited information about that 2010 release may be made available at WWRUG in a controlled

ARSlist Awards: Call For Categories

It's that time, but a bit different this year. Due to the events of the last year, I am switching to Fiscal 2008/09. We had nominees for Most Valuable Poster (MVP), can't be a BMC employee and Beyond the Call of Duty (BMC Employee) back in 2008, but the vote never happened. When we get to the

Re: History of AR System

Hey Tim, same here. Remember that I took over for you in '99. :) Stephen Remedy Skilled Professional From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell Sent: Monday, July 06, 2009 8:51 AM To: arslist@ARSLIST.ORG Subject: Re: History

Re: History of AR System

I remember starting back in late 95... early 96 with ARS 1.2. There were no applications... no electronic (pdf) manuals. It came bundled with SYBASE or you could run it using it's on proprietary flat file system. There was not a web interface or Windows clients. Yep... life was simple. The

Re: Export processes created by AP:Process Definition using BMC Remedy User

While installing approval server two samples viz., Lunch Scheduler and Get Agreement are also distributed. 4 approval processes constitute these samples. On AP:Process Definition through user tool, select any of the processes that you created and hit report to get to a arx. Hope this is what you

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DataImport JavaDoc

I'm looking for the JavaDoc for the new 7.5 Java DataImport tool. Any suggestions on where to find? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where

Re: History of AR System

Yes indeed. J Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heider, Stephen Sent: Monday, July 06, 2009 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: History of AR System ** Hey Tim, same here. Remember that I took over for you in

Re: logic limit on shared workflow?

Logical Limits: - number of groups in the assignee group field - length of a username/group - joins: unions, aggregates, inline functions - functions in qualifications - number of actions in a workflow object's if/else - number of optional/required fields on a form - size of an integer - date/time

Re: Installing Remedy 7.5 - Issues

Does client have to be Sybase OpenClient version? Or can we have Sybase ASE version? Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Monday, 6 July 2009 2:28 PM To: arslist@ARSLIST.ORG Subject:

Re: DataImport JavaDoc

LJ Longwing wrote: ** I'm looking for the JavaDoc for the new 7.5 Java DataImport tool. Any suggestions on where to find? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Hi, I don't know which platform you are using but I found the documentation - well, the