Re: Apache Tomcat Memory Pool

I tried these settings keeping min and max pool sizes same. Tomcat did not crash. I have thread stack size = NuLL. Do I have to set a value for thread stack size ? This mysterious HTTP 500 status error still is not gone when I'm trying to access the custom built appllication through mid-tier while

Re: Apache Tomcat Memory Pool

No, we do not have Load balancer. Thanks, J -- View this message in context: http://www.nabble.com/Apache-Tomcat-Memory-Pool-tp21815259p24637524.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. __

Re: ARSlist Awards 2008/09 MVP

Correct. This is Fiscal 08/09 so I have carried over those that were already nominated. Seems it might have been clearer to start over, but I didn't want to just drop those that had already been recognized through their mominations. thanks ... Daniel _ From: Action Request System di

FIXED: web services problems

Thanks Frederick, The WSDL that the Java application was calling had an "extra layer". The Java Developer decided to use his own structure... I adapted to his and we are "back in business" for now Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6

Re: web services problems

Doing some searching I came across this note in a Server patch readme file Release 7.0.01 patch 004 contains fixes for web services that require several components to be upgraded simultaneously. To use web services, the following components must all be upgraded to release 7.0.01 patch 004 or hi

Re: Allowing users to enter leading characters in search menu field

** I was really excited about this, but the feature is still a bit limited.  To use your example, typing "ant"  would bring up antelopes and anteaters...  However, if you typed "mammal" you wouldn't get either.  It would be really cool if you could cross reference multiple fields while you are

Re: web services problems

Sorry about that ... ARS 7.01 patch 3 Windows XP SQL 2005 Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 07/23/2009 02:50 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIS

Re: web services problems

Which Remedy version? I seem to remember something about some versions not returning the namespace correctly for the attributes. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Thursday, July 23, 2009 4:25

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

Back when I was hired at Amazon, we had a new employee introduction session for the new employees of the week. Jeff Bezos was there and the first thing that he told us was: "Forget the job description in the posting that you were hired for. Your job is nothing like that." I replied, "That's ok, be

web services problems

Hi all, We have some web services that we are publishing. The operation used is a opGetList. If we run these web services with SoapUI we do see the information being returned properly. If we consume the WSDL through a JAVA application (outside Remedy) they are unable to get the data. Instead

Re: Print Field and Fields

You can always try the ARUtilities (free for trial) and generate a csv of Field Labels/IDs along with other attributes -Subash ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@ve

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

Yes, and just hope you *can* become that person who does the job. Hope you don't get in over your head! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, July 23, 2009 12:40 PM To: arslist@ARS

Re: ARSlist Awards 2008/09 MVP

Just to clarify, if someone is already on the 2008 list we do not have to re-nominate them? Susan On Thu, Jul 23, 2009 at 2:25 PM, Daniel Bloom wrote: > ** > > *MVP - Most Valuable Poster. > > This is the person you feel has contributed the most to the list in a > combination of quality and quan

Re: Trying to use BackChannel (AR Mid-Tier v7.0)

With those two document you should get a good overview of the different methods of creating integration into AR System. So, then I find it strange that you spending a lot of time trying to integrate trough an undocumenteted interface(using the backchannel method) I would go for the wget and an xml

ARSlist Awards Fiscal 2008/09 BMC Beyond the Call of Duty

BMCSoftware Remedy Employee Beyond the Call of Duty Award This is the person you feel has contributed to the BMC Remedy community the most. Anyone who has won the award in the last 5 years is not eligible, only BMC employees are eligible. (There isn't a winner every year). Current Nomin

ARSlist Awards 2008/09 MVP

*MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award in the last 5 years is not eligible, BMC or Remedy employees are not eligible. Current Nominees from 2008 are: Joe Desouz

Re: Print Field and Fields

This is for Oracle. Adjust your where clause as desired (to limit to a particular form add s.name = 'HPD:Help Desk'). select s.name, f.fieldid, f.fieldname, f.foption, s.schematype from arschema s, field f where s.schemaid = f.schemaid and f.foption != 4 and s.schematype = 1 order by 1 Comments:

Re: Discussion Topic: ITSM 7.0.3 running on AR 7.5?

Running ITSM 7.0.03 on AR System 7.5 is supported: http://www.bmc.com/support/reg/remedy-compatibility-tables.html -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do

Re: Discussion Topic: ITSM 7.0.3 running on AR 7.5?

It's a supported configuration. We are actually in the process of implementing in our development environment and hope to have it completed in production in the next few weeks. Only thing that we've run across so far (just applied patches 7&9) is that we had modified default form views on seve

Re: Print Field and Fields

Bala, I think that it would be something like this: Select name,fieldid from field where schemaid = (select * from arschema where name = "HPD:Help Desk") Thanks Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.com From: Action Re

Print Field and Fields

Hi List, Does anyone know how to perform a SQL statement to get the column names and field id's for a form in Remedy?  Thanks, Bala Patel ARS 7.03 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Plati

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

I heard an excellent quote the other day. I don't remember the exact wording, but I'll try not to mangle it too horribly: "Take the job, then become the person who does that job." Think of it as boundless OPPORTUNITIES for career growth! Jennifer Meyer **snicker** __

Re: Enable guest users to interact with an AR application inside corporation network

Kinetic Request -- is ideally suited for this. Here is an example page: (yes - it is Kinetic Request itself) http://www.kineticdata.com/AboutUs/RequestInformation.html ( The above: looks nothing like Remedy Looks like our normal web site Is powered by Kinetic Request -- which runs on ARS see:

Re: Regular Expression match in ARS 7.1/Oracle 10G

aaahhh.. Thanks Fred. That works for me. Wasn't thinking of an alternative, just trying to make the other one work, :). Thanks. On Thu, Jul 23, 2009 at 11:58 AM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > ** > > Have you tried using an SQL menu instead of a Search menu? > > > >

Re: Enable guest users to interact with an AR application inside corporation network

Andrew, You could use the Requester Console for guest users. Just send the URL for the Requester Console. Or as a.b.bryan.14 suggested, the sending emails to the email engine will parse emails and create tickets for them. You must have the incoming mailbox configured. The submit tag is just the

Re: Enable guest users to interact with an AR application inside corporation network

Hi Bryan, Sending an email is an interesting ideal, but I'm not really follow the "Submit" tag. Is it something user would need to click on has to type in reply email? Thanks, Andrew On Fri, Jul 17, 2009 at 11:49 AM, B A wrote: > ** This looks like an ideal case to use bmc email engine. > Let

Discussion Topic: ITSM 7.0.3 running on AR 7.5?

So I wanted to put this out there to see if anyone has done it or has any comments. If an organization is running AR 7.1 with ITSM 7.0.3 and wants to upgrade, would it be possible to upgrade AR to 7.5 and keep 7.0.3 on it? The reason being that the amount of time required to train people on 7.5 wil

Can you install AR System 7.5.01 on Windows Server 2008 64-bit

Hello Listers, Has anyone successfully installed AR System 7.5.01 (Mid-Tier included) on Windows Server 2008 64-bit Standard? John Bilinski US Department of Justice Operations Services Staff Contractor CSC 202-305-3202 ___

Re: Regular Expression match in ARS 7.1/Oracle 10G

Have you tried using an SQL menu instead of a Search menu? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Thursday, July 23, 2009 10:43 AM To: arslist@ARSLIST.ORG Subject: Regular Expression match in ARS 7.1/Oracle 10G

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

Pierson, Your perspective, and Rick's, is logical in many ways and in particular the budgeting aspect. Your being a consultant, if in the past, allows you to determine what is fair and numbers like $110 or $125 would cause immediate rejection. It's the agencies that seem to be the problem where

Help with BSM Dashboards

Hi dear listers I need to use a POD call "Composite metrics" from BMC BSM Dashboards, but I have used very much querys and this pod does not draw anything =(, I want to know if anybody call me how I can use this pod or if shared me an example. I want to do is show a percentage of availability of an

Regular Expression match in ARS 7.1/Oracle 10G

Hello All, I am trying to make this qualification work in a Search Menu, on ARS 7.1/oracle 10G. 'Variable' LIKE "%[1-5]d[1-5]%" (Works in SQL Server and Sybase) ( searching for strings containing, 1d1, 2d4, 5d5..etc.) Found that REGEXP_LIKE is the function for this kind of pattern matching in Or

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

Rick, If I were to take the $70/hr "all-inclusive" rate and had an airfare of $700, hotel for 4 nights at $150/night and a car at $150 it would equal $1,450 in travel related expenses. Take the $1,450 and divide it by 40 hours you have $36.25 an hour of the $70/hr rate disappearing. Your actual

Re: Trying to use BackChannel (AR Mid-Tier v7.0)

Jarl, I've read the relevant parts of: White Paper September 27, 2006 BMC ® Remedy® IT Service Management 7.0 Integrations and BMC® Remedy® Action Request System® 7.0 Integrating with Plug-ins and Third-Party Products As well as browsing through a large number of others looking in vain for any

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

I've been in both positions, as a consultant and as someone hiring consultants. As a consultant I would try to estimate what the amount I would need to spend on living expenses is. To mitigate costs, if it's 6 months+ stay only the first month in a hotel, and get a corporate apartment after tha

Re: Investigation and HPD:Associations

This is one of many defects open on Problem Management. Personally, I think your best bet is to fix it yourself. Some of the Problem defects we've discovered had not been addressed since 2007. We've had to fix certain things like that, the error with the field length that appears when you try

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

Well, I don't mind all-inclusive so much, as it gives employers the ability to estimate budget impact. Its expecting that $70/hr will pay a reasonable rate to the contractor after those expenses are covered. Not that it is a very good rate by itself. And they wonder why some of those stay open

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

Exactly Rick. In the past 5 or 6 years two things have happened. First you need to be qualified in two to five skills sets or what might be "stand-alone" skills and the horrible word "all-inclusive." I do wonder how the folks here deal with the "all-inclusive" aspect? For me it's almost not wor

Re: Trying to use BackChannel (AR Mid-Tier v7.0)

If you trying to create and integration into AR System be sure to have access to a person who got admin privilegies. Reading the documentation is also a good start. -- Jarl 2009/7/23 grenadaguy : > It almost certainly would help if I had any administrative access to the > server, or indeed an

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

Ha I didn't even have a backup of this database - but then again primarily because it wasn't important. What I had done was installed a brand new instance of ARS on a brand new machihne to replicate another system.. so basically it had kind of a similar database structure.. then restored the oth

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

That's nothing. Look at the open positions on Monster wanting someone who is both a Remedy guru AND Java/Perl scripting SDE. For $70/hr on contract. Look up delusional in the dictionary and you will see that req listed. Rick -Original Message- From: "Thomas J. Mutaffis" Date

Re: PBM:Investigation and HPD:Associations

Exactly what happens with me, error does not always occur. I use the link on the left of the Incident and through relationship tab. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Thursday, July 23, 2009 10:06 AM To: arslist

Re: PBM:Investigation and HPD:Associations

And is this using the process flow bar or the relationships tab? This error does not present in our system for every relationship from INC to Problem and we have been unable to reproduce 100%. From: Tim Rondeau To: arslist@ARSLIST.ORG Date: 07/23/2009 09:04 AM Subject: Re: PBM:Investigatio

Re: PBM:Investigation and HPD:Associations

We just try to relate a Problem to an Incident. This occurs From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Thursday, July 23, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: PBM:Investigation and HPD:Associations Yes - we

Re: PBM:Investigation and HPD:Associations

Yes - we have that issue as well. There is a BMC defect, still open. Unfortunately I cannot find the defect ID at this time. Are you able to reproduce consistently? Can you detail the steps? From: Tim Rondeau To: arslist@ARSLIST.ORG Date: 07/23/2009 08:24 AM Subject: PBM:Investigation and

PBM:Investigation and HPD:Associations

Hi, Arsystem 7.0.1 patch 2 ITSM 7.0.2 One of our users noticed that they get an error, I tested and also get the error. I noticed in the logs: [cid:image001.png@01CA0B76.9FEFA690] > Checking INT:HPDPBM:PBI:CreateAssociations_140_PHAS`! (140) --> Passed -- perform actions

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

Had it not been a database you wanted to remove, it would have been an excellent opportunity to practice your database restore skills! Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent

Re: Qualification Anomaly discovered in Operational/Product Tiered Menus for Incident Managment 7.5.

Yes, The defect# is SW00333295 and according to the site it is currently in resolved status. -Original Message- From: Sonny Lapitan [mailto:slapi...@columnit.com] Sent: Wednesday, July 22, 2009 4:11 PM To: arsl...@listserv.rbugs.com; Bilinski, John Subject: Re: Qualification Anomaly dis

Re: Trying to use BackChannel (AR Mid-Tier v7.0)

Kinetic Link - is an open strategy to interacting with the Remedy server. It exposes the Remedy System in a kind of "REST" sort of way -- check out Wikipedia if unfamiliar with the term. I know a number of companies who have switched many/all of their integrations to use Klink vs (whetever

Re: Trying to use BackChannel (AR Mid-Tier v7.0)

John, Would use of this tool help with the problem I described elsewhere in this thread or would it just add the complication of another system to install/configure/debug/troubleshoot? What interface does it use to the Remedy server? BackChannel, Web Services or something else? If it were BackChan

Re: Trying to use BackChannel (AR Mid-Tier v7.0)

It almost certainly would help if I had any administrative access to the server, or indeed any access other than with a basic brower and user privileges only to open and resolve incidents, however sadly this is not the case. It seems like the diagnostics provided by Web Services out of the box are

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

Here's one for all of you to figure out. What are they actually seeking in whom they hire? Maybe superman? Minimum Required Skills: remedy, BMC Remedy, ITSM, BMDS, C2BMC, ITIL, sql server, sql, database development, Missile Defense, SME, Subject Matter Expert, Secret Clearance, DOD, TS/SCI, TS,

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

True story: I once caused a human injury because of code! No, not ARS related. Mostly a problem of testing (none) rather than a development issue or oversight. I changed the code so that I would injure no one else. :) It was the first time (and only time) where code did cause some damage. Th