Hi,
We're trying to install ARS Server Patch2 on Windows Server 2008
(64-bit) using SQL 2005 (64-bit). App server connects remotely to the DB
server.
We've tested the ODBC connection from app server to db server and it
works. We also tried to login using SQL Management Studio in the app
server
Dear List
This is probably an ASP or HTML issue, but it affects Remedy so I'll ask you
guys.
We have an ASP web page that emails a template to the Remedy system, which
creates a form (call it Form A) entry. On both the web page and the form is a
Description field. If the user enters three
Try shutting down the offending midtier and clean out the work directory
under tomcat. Then restart the midtier
On Fri, Sep 25, 2009 at 12:55 PM, Shyam Attavar atta...@sbcglobal.netwrote:
** Dear Listers,
We are seeing an issue where when users are routed to one mid-tier server
(from two
I have used BMC Foundation to discover several UNIX and Linux boxes
successfully! Check your users Guide and note the requirement for UNIX
systems. If you have a specific question I would be glad to help.
Regards,
Dave Davis
-Original Message-
From: Action Request System discussion
Please keep in mind if you use Telnet your UNIX credentials are being sent
unencrypted (in the clear and readable).
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Monday, October 05, 2009 17:46
To:
Works fine,
IT will not use SNMP V3 yet (Still) --
Maybe this 1st Quarter.. Frustration...
--
Also the JAVA is beyond EOL ! 1.4.2
On Tue, Oct 6, 2009 at 9:57 AM, Davis, David CTR NAVSURFWARCENDIV Crane,
Code 0552 david.da...@navy.mil wrote:
Please keep in mind if you use Telnet your UNIX
We have a 7.5 test server with remote db on SQL Server 2008 x64 on Windows
Server 2008 x64, and although we were doing an upgrade from 7.1 and had to host
the ARSystem db originally on a local SQL Server 2005 instance (7.1 will not
install happily against 2008) for the upgrade install, we did
Posting for a person who was having difficulty posting to ARSList.
Please respond to the list and/or the requester: mayank.chan...@ericsson.com
--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People +
I'm looking at improving web performance by doing some precaching. I've
looked at the midtier configuration
cache settings and the table of objects that are in the cache. But...how
do I translate this information into
which forms need to be put into the precache xml listing in the list box
above
**
I'm hitting the open window, send event issue on the midtier. Couldn't
find much in the recent arslist to explain what to do exactly to get
around it. The workflow guide states:
"To solve this issue for the web client, create the workflow so that
the parent or child window is loaded, and
The Send Event is designed to send to an already existing window.
The question is how you are getting to this Child window. If you are coming
from the Parent window (and you open the child as a new window) then the send
event should do what you need. If you are coming directly from the child
I access discovery via Remote Desktop and we access Discovery via SSH. I
just log into a gui.bat, give my credentials.
Correction - we discover the Linux/Unix server but Discovery does not
display the Chassis serial # and the Bios Serial #, the model, manufacturer.
The serial # we
OK. So after you are logged into the Discovery application, how are you
setting up the discovery task for UNIX/LINUX?
Under Discovery method, are you using telnet or SSH? Are you providing
credentials at some point?
It sounds like you are doing both a SNMP discovery and something else.
The
**
Indeed I am getting directly to the child and may not even know about
the parent until I close the child. I was considering the push fields
and using a filter but I do not know how to perform the operations that
I need within a filter. I need to refresh a table and perform a
colcount but
Hi All,
I have what probably amounts to a really dumb question but I am baffled. What I
would like to do is create a different view for two groups.
The Manager group only needs to see a small group of fields. The Help Desk
needs lots of fields, buttons, etc. I can create the view that each
**
You can create Active Links that execute on display, with a
qualification of $VUI$ != "the view you want"... You can then perform
actions to open window with request-id=request id, and then close the
current window... You could either add a qualification that looks at
the $GROUPS$ to see if
You can do a simple set fields in a filter to populate a field and then a 2nd
filter to check the contents of the field. No need to look at a table.
Example: Child form has Status and a Related_Parent_ID
Do a Set fields setting Display Only field on Parent = First
Matching
Hi all,
We patched our server, email engine and midtier to patch 008 last
Saturday. Ever since, some of our Set Fields actions and menu aren't
working properly.
The SQL being sent to the DB by the system is adding this to the where
clause:
Where ((c2 = $USER$ OR c4 = $USER$)) AND ...
We
Hi,
If you return 70,000 records and you then expect a user to try to do
something with that huge amouth of information I would adivse you to
redefine your requirements and processes...
When your done with above, then you can look at java plugin and ARDBC
vendor forms. It will do what your
Ah, yes...I think I saw this in 7.1 Patch 5 or 6but they finally figured
out that they weren't enforcing row level permissions in some situations.
If you look on the form that's having the search performed on it you will
likely find that the only people that have access to field 1 are
The forms do not have row level access. C1 (request ID) is set to Public
on both side. The one initializing the search and the one being searched
on.
Thank you,
Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9
Portland, OR
503-745-6569
lj.longw...@gmail.com
Sent by:
You are a genius
I did not checked the other fields, it was on the status field, one of the
searched on field.
Thank you so very much,
Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9
Portland, OR
503-745-6569
lj.longw...@gmail.com
Sent by: arslist@ARSLIST.ORG
Ok...what about the fields you are using in your Qual, do all of those have
public as well?Something you are querying on is limited to Submitter and
Assignee.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
If the form's fields should have public access I would check the other fields
(Submitter, Assignee, ...) and make sure they only have public (or something
else) as well. In the Admin tool select Groups, then the Submitter Group.
Pick the Field tab and select the form. Remove Submitter from
Took me better part of a day to figure it out when we came up against it
after the patch came outended up going through our system and updating
the permissions on TONS of forms :)
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
no kidding!
Have to look into all 3 production servers and the QAs and Devs!
Now I know what I will be doing for the next few days :o(
Thank you,
Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9
Portland, OR
503-745-6569
lj.longw...@gmail.com
Sent by: arslist@ARSLIST.ORG
This is correct, but if you have a console that people go to first, you can
determine the view name up front, and when the user goes to open the window
either via a button or workflow on the table field, you can pass that view name
as a parameter. The only problem there is if users can
This post came just in time as I will start patch testing in DEV in the next
few days. If I go directly from patch 002 to patch 007 (the latest) will I come
across the same issues?
My Environment:
AR System 7.1.0 Patch 002
ITSM 7.0.03 Patch 6
SQL 2005
Windows 2003
Thanks,
Marcelo
From:
My asset team needs to be able to update the 'Licenses Available' field
on the System Software form within ITSM 7.1.03 patch 6. I've updated the
CMDB class attribute and gave permission to the Asset Admin and Asset
User roles but that hasn't worked at all. I tried opening up the form in
Remedy
Yes, the issue is that permissions are being enforced where previously they
weren't...so if you got to 7 you will see this.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, October 06, 2009 2:37 PM
To:
**
Kathy, what make and model of servers are you trying to discover ? Sunfire
v440, e25k, etc...
--
Sent using BlackBerry
From: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
Sent: Tue Oct 06 13:49:45 2009
Subject:
**
Aha, that is a pretty good trick, I didn't think of using workflow to
modify records in another form via filter. Oh wait isn't that against
the EULA? Hahaha... But seriously. . . is that against the EULA?
I would really like to use the send event since it seems much more
flexible to work
If that's against the EULA I would say that most of the applications that
I've ever worked on violate it. But honestly, I think that's only against
the EULA if you are using filter based workflow to modify another record to
bypass the whole 'read license can't modify' restriction.
_
Brien,
If this is the business logic that your application needs
My end goal is to have the parent ticket modified such that when ALL
children are closed the parent is also closed. I couldn't think of a
better way than to open the parent, send an event to trigger an AL to:
refresh a table
I was actually going down this route but I didn't want the child form to
be hard-coded with a table field pointing to the parent, because there
may be a variety of different parent forms that create these children.
However, since you mentioned this it dawned on me that I can use Sample
Data
Mark,
That should not be that hard..
The Open Window action does have the option to open a window when opened to
select the view to open it in.. Use that, and in the Run If quailification
check for group memberships before opening the appropriate view..
Joe
**
Mayank,
You answered your own question.
You will need to build some sort of an external 'container' or a plugin, that
you could use either in a DV field or a view form. This container would have to
be build that would be able to accept the results of the web service that you
wish to consume
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