Hi all,
I have a silly question but i'm not sure. I can't check now if I want to
send a notification to an assigned Group with a filter (Notify) in the To
field I can write the name of the group.
Is this ok or I may write perhaps the group id (of the group table, not
support group table) or
The first error states it could be due to problems in workflow, so will enable
the workflow log and take it from there :)
8804
Error
The specified container does not exist.
This is likely caused by a programming error, for example, in an incorrect API
program. You
might also see this if an
Ya know ... this is an interesting base line for a single server..
windows that is..
On Wed, Feb 10, 2010 at 2:42 PM, strauss stra...@unt.edu wrote:
**
I agree with Patrick. For SQL Server 2008 x64 on Win2K8 x64, you will want
more memory than 8 gb, especially since the OS will tie up at
Hello ,
We have incident and problem management application based on BMC ARS 6.3
platform. Currently we are using mid tier version 6.3. We are planning to
upgrade mid tier version to 7.x .
Is it possible to go for mid tier version 7.5 with AR server 6.3?
Regards,
Amit
**
Just went through this yesterday. You have to use the Group name in the Group from, not CTM:SupportGroup. By default your Support Group names in the Group form are a number, something like 150. Doing notifications for Assignee Group in Incident, Problem, etc works fine as they built the
This was necessary for the custom notification to work, correct? In my
experience, the actual service targets use the SPG number for the group
correctly in their qualifications (as documented on pg. 219 of the User Guide).
For example:
'Service Type' = User Service Request AND
Kathy,
I believe there's a Report checkbox on the View Properties for the form. Make
sure that it's checked.
Jason
From: Kathy Morris kathymorris...@aol.com
To: arslist@ARSLIST.ORG
Sent: Mon, February 8, 2010 12:09:32 PM
Subject: Report Button Mid Tier
**
Dear List
Our Server Information/License tab shows that we have 31 Floating licenses
Our Group form shows 12 of these licenses reserved for particular Permission
Groups. That should leave 19 for other users.
But when we look at our Ar System Administration Console/Manage User Licenses
window we
**
it converted the SGP# to a Group form name/numberKelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Re: Sending notifications to assigned Groups in HelpDesk (7.5)through
Here is something educational and inspirational.
http://sivers.org/ff
I see it as - be open - consider alternatives -- and if you like it --
do something about it -- join in -- make it live.
Like it? I thought it was fun/inspirational.
-John
--
John Sundberg
Kinetic Data,
Hi,
This probably does not account for things, but if you have 12 pooled
licenses and 19 unpooled, all licenses can still be sucked up by the
pooled users.
If you want to prevent the pooled users from using the unpooled licenses,
you must assigne these to another group, and then assigning this
**
Bravo!Sivers showed up on Best of You Tube last week with a video about the differences between the Japanese and American street addressing systems (they are not the same). Take a look athttp://www.youtube.com/watch?v=q1zh49J5rsgAnd almost anyone who talks at TED is worth listening too...DougOn
Maybe your Mid-tier application has not recached after you made some change?
Flush the cache and try the operation again..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Frex Popo
Sent: Thursday, February 11, 2010
I have been on Mid-tier 7.1 on ARS 6.3 with no problems..
To the best of my knowledge you can go to Mid-Tier 7.5 too and not face any
issues..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Amit
Sent: Thursday,
It wouldn't be officially supported, of course. AR System 6.3.00 is no longer
a supported version of AR System - it became unsupported with the release of AR
System 7.5.00.
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements,
**
Herb says to tell everyonehe isrecovering,' one cast, one wrist guard one eye patch'.. much improved from last time we spoke! Keep the prayers, good thoughts and whatever mojo you know going.
KellyKelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist
Doable? Any caveats?
I'm trying to put together a test box. Decided to build my own machine using
freebies after chasing the system people to get me a RHEL box or VM, with no
results. :( (That's supposed to be an angry and sad emoticon).
I will be setting up my own Oracle and perhaps apache
Yep, I have it running on a vm on Centos 4. Something. The AR version is 7.1
and ITSM 7.03.
You have to edit the ar_install script to fool it as it looks for Red Hat
etc though.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
Amit,
You may have a problem if you are using web services. Per the 7.0.1
Compatibility Matrix: Use of webservices requires that all
ARS/Mid-tier/Admin Tool components be at 7.0.1 patch 004 or above, or all
be at 7.0.1 patch 003 or below.
7.0.1 patch 004 introduced a new way of handling
Dennis,
Somehow that statement - Use of webservices requires that all
ARS/Mid-tier/Admin Tool components be at 7.0.1 patch 004 or above, or all be
at 7.0.1 patch 003 or below - doesn't make sense.. It means you can be on
any version..
Or am I interpreting it wrong?
Joe
-Original
Hi Everyone,
We have been using CRS XI for a year now and automatically run between
60-100 reports each night successfully. Some of the reports do have a
subreport, not a problem.
We have a new summary report which is actually a master with 6 subreports
that runs successfully using CR XI
It means that you cannot have ARS 7.0.1patch 5 and Mid-tier 7.0.1 p2.
The components' patch levels must match where they are all 7.0.1 patch 3
and below or all are 7.0.1 patch 4 and above.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe
Good afternoon,
Has anyone been asked to update a Work Order Template by adding a new mapping
to one of the fields on the Details or Details 2 tabs, and needed to populate
those fields on existing Work Orders? If so, how would you go about at least
adding the fields. The data can be manually
Joe,
It means that all 3 components(ARSystem, MidTier, and Admin Tool) need to
be on the same side of that 7.0.1 patch 004 threshold. For example, if
you have ARSystem 7.0.1 patch 003 or below and have a MidTier at 7.0.1
patch 004 or above, existing web services may not work. I say may
Change the field properties to read/write temporarily and manually update
through modify all. and change field property back to original display as
text.
Thanks
vinay Vermani
On Thu, Feb 11, 2010 at 1:58 PM, Pierson, Shawn shawn.pier...@sug.comwrote:
**
Good afternoon,
Has anyone been
Thanks everyone for the replies!
I was really hoping to show a simple number of their own tickets.
I could do it with tables and colcount but don't want to slow the home
page down.
On Feb 8, 7:17 pm, Brock, Anne anne_br...@bmc.com wrote:
Might want to check out what BMC did with the ITSMoD
Strange. When we upgraded from 6.3.0 patch 20 directly to 7.1.0 patch 003 we
didn't have to rewrite any of our services and we have not had any problems.
My best suggestion is to install a 7.5 Mid-Tier on some temporary out of the
way server and try it against a dev or test instance of ARS
anyone knows about this defect.
SLM 7.5 Notification Templates
___
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We are looking to model our SatComm Network.
The Atrium classes, as luck would have it, are pretty light on both
networking and telecomm.
Anyone out there use any off the shelf CMDB class expansion packs to model
satcomm stuff?
Any feedback is greatly appreciated.
Thanks,
Juan Ingles
We have a need a way to bulk modify login ids (to lowercase) on the
CTM:People form in Remedy. These People have already been created via LDAP.
Does anyone know of the best way to do this in mass? Im finding it hard to
track down what pieces of code that are involved. Ive ran a log when using
You have to modify both the CTM:People and User forms you also need to
review the People Permission form that also uses the login ID. There
are other entries that the Data Wizard changes such as the submitter on
Incident this is why you are seeing how complecated what you want to do
is.
Have you considered using the Remedy Import tool to accomplish this? Export
the data to a .csv file along with the Request ID (field 1), make the necessary
changes and re-import using the update data option.
--
Chris Danaceau
AttivaSoft Solutions Architect
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