Dear ARSListers,
Hope you are doing well.
We at Vyom Labs have started a new initiative of Knowledge Sharing
Engagement Sessions. In line with this initiative, we will be scheduling a
quality content rich knowledge sharing webinar once a month.
Since you are related to this field of ITSM /
I am out of the office until 02/22/2010.
I will be out of the Office starting 02/18/2010 at 4:00 pm and will return
02/22/2010 AT 7:00 am. If you need immediate attention please call the
VCU Help Desk at 804-828-2227. I will respond to your message when I
return.
Note: This is an automated
The reason of course that it wasn't funny is because that sort of
information would be sweet to have...but the system wasn't designed to
provide it...
_
From: LJ Longwing [mailto:lj.longw...@gmail.com]
Sent: Thursday, February 18, 2010 4:00 PM
To: arslist@ARSLIST.ORG
Subject: RE: Perform
Johnthat WAS NOT FUNNYI almost did it
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Thursday, February 18, 2010 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Performance issues
**
Another option:
Point
Another option:
Point your web browser to:
http://remedyserver:9090/bmc/backplane/stats
You should see a graph of:
- filters sorted by # of times run
- filters sorted by total time consumed
- escalations sorted by # of records modified
- escalations sorted by total time consumed
Also:
- a lis
Dwayne,
You could try asking the person who last modified that entry what he or she
did to input into C8. Like John I feel it must have had multi-byte
characters too that shot it over the allowable limit.
That would also explain why length() didn't catch it, perhaps lengthb()
would have as it che
Quick check: do you have Development Cache Mode turned on on that server? If
so, try turning it off and see if that makes a difference.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau
Sent: Thursday, February 18, 2010 11:43 AM
To:
The version 7 apps OTB to the best of my knowledge do not lead to
performance issues like the older ITSP apps used to for lack of indexes etc.
If there were any customizations done, to any queries, on table fields etc
on screens that give you those 'white screens' I would take a second look at
all
I heard that one before but it still made me laugh :-)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Gidd Calden
Sent: Thursday, February 18, 2010 2:16 PM
To: arslist@ARSLIST.ORG
Subject: OT:Humor from a Down Biker
Me either, thanks I will run that again and see if I can get to the bottom of
this.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, February 18, 2010 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Performance issues
**
Ti
The things I've looked for regarding performance issues:
* Speed/duplex settings on your NICs - I don't have any hard
numbers on this, but I've seen in the past (not necessarily with Remedy)
where if the NIC's and switch port's speed/duplex settings don't match
or if they're set to auto
Tim,
That doesn't seem excessive to mewhenever I'm looking at performance
issues I turn on SQL and API logging at the server and run the ARLogAnalyzer
against them...it tells me which processes are taking to long and I tweak
that workflow, indexes, etc.
_
From: Action Request System d
Thanks, Ben.
That was exactly what I needed to build the report required.
-Tricia
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Thursday, February 18, 2010 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Re:
BMC.CORE:BMC_BaseRelationship
There are many many more "Association" tables but that will get you all CI
to CI relationships.
You need to query your ci in two fields (source. And destination.
Ben Chernys
Senior Software Architect
Software Tool House Inc.
Canada / Deutschland / Germany
Mobile:
Arsystem 7.1 patch 7 ITSM suite, using SLM, CMDB, Change Management, Problem
and Incident
We are running SQL 2005 on windows 2003 server, plenty of CPU/disk and RAM.
Looking for some feed back on how some have handled performance issues.
We process about 400 changes a day and about 800 incident
Add the user to the General Access group.
That should fix the issue.
Thanks
Peter Lammey
ESPN IT Packaging and Automation
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar
Sent: Thursday, F
I don't know how multi-byte chars work. I think that the data would probably
have been typed in from a keyboard, but it is possible that somebody copied and
pasted something strange.
Dwayne
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sun
Hi List,
User has fixed license for Incident Management. Even though he is
getting the below error,
'You do not have application write license (ARERR 9850) ARERR [330] You
do not have write access to field : z1G Reopen Incident'
Could you please suggest any fix for this?
Thanks
Impressive find -- that would have been tough.
Is it possible that something to do with multi-byte chars caused a
problem?
-John
On Feb 18, 2010, at 8:51 AM, Martin, Robert wrote:
**
I tried Joe’s suggestion and did “select max(length(cn)) from T570;”
for each of the character fields
Thanks for the reply. I'll pass that to my boss and see what she thinks.
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Offic
Thanks for the feedback guys, and I'm sure I will be able to work through
the licenses regardless which way I need to add them. That aside, does the
rest of the procedure look solid? Also, do most think I would be better off
uninstalling the email and approval engines and reinstalling them when 7
Good Morning,
I am working with Remedy 7.5. I know that there is a form that shows
Change tickets to Assets\CI and Incident tickets to Assets\CI. I am
looking for a form that can be searched to show Asset to Asset
relationships. Does anyone know if this exists? I would like to be
able to run a rep
Kelly,
That is a great write-up -- wish I had seen it earlier. Though it does
leave out the process flow changes that you would do in 7.0x using the form
Process Flow Structure Setup. If you want to use the process status flow
bar to set your new status reasons, then this needs to be updated as w
I tried Joe's suggestion and did "select max(length(cn)) from T570;" for each
of the character fields, but none seemed to be over the maximum length.
So then I ran: "select c1 from T570 order by c1 desc;" This gave me a list of
all the entry IDs for the form.
I opened the form in Remedy and ran
Thanks Kelly! Looked at these def files with a great little tool called
"ExamDiff" and forms, filters, AL and Menus are all the same. There is no
difference. BMC is still looking into this as well.
Lisa
From: Action Request System discussion list(ARSList)
Anne,
We saw this exact issue in our production environment. Patch 7 of the email
engine fixed the problem for us. I noticed that you were on patch 6 if this is
the case for your email engine too, I'd take the plunge to patch 7. Hope this
helps.
Randy Mckinnish
From: Action Request System discu
**
I would identify a filter, active link, and form on each server where they both have the same timestamp for last updated (they are both the same from BMC). Now compare the two export files. Is there something different? This may give you a clue.Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@k
**
Here is a document I created on all the places you need to change Status reason for Change Management. http://communities.bmc.com/communities/docs/DOC-8978
The same 'suspects' exist for Problem. Hope this helps.
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly
Vijayalakshmi,
I am glad you were able to get it to work.
Thanks for posting the final solution back to the list. That is a very
important part of being part of a community. It allows everyone to
later find the full answer instead of just a bread crumb that might,
or might not, point in the right
Try to start tomcat manually using the startup.bat file.
Regards,
Jarl
2010/2/17 Differ, Alfred W CTR NAVSEA, 210 :
> Hi all,
>
> I'm still learning the ropes on ITSM 7.6. I have a windows system with the
> 7.5 ARS and midtier platforms running with no errors that I can see. I had
> to chase
In the past, I setup the escalation to create new and update all existing
people in Remedy. I also added a field to the people record to identify that it
is being updated from Active Directory. Then added a second escalation. If that
field was set to Yes and the record hadn't been modified in th
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