Hi there,
Version 7.1
Can anybody tell me what are the effects while Archiving the incidents. If I
will archive those incidents which are related to Changes or Problems or
Configuration Items, what would be the impact? Attachments in Work info would
archive separately. I studied the BMC
Hi Richard
First thing, I would recommend is to contact BMC and find out if they have a
quick fix. This issue has been around over a year now and they should
definitely have something.
Thanks
Mahesh
On Tue, Jul 27, 2010 at 11:42 PM, Richard Matovu rich...@matrich.netwrote:
**
Hi Mahesh,
Hi Listers,
In my Test environment, Session timeout is set to 60 minutes in Remedy
midtier servers. I have F5 load balancer in front of two midtier servers
and sticky bit is set to 120 minutes on the F5 load balancer.
Application timeout is set to 1 hour. When users are accessing the
application
Hi Misi
Thanks for providing the 6.3 version. I've just ran it against 2 records
that had failed with version 7.0 and they both worked.
I'm now running against a bigger batch (5k records) that had failed
before. Let's see it the good results keep coming!
Unfortunately I couldn't find out why
Hi List,
How do you configure health check in LB? Do you use StatusCheckServlet
(in ARS sp4+)?
I will have two mid-tiers (VMWare machine) behind a F5 LB. How to
configure F5 LB for this architecture?
Thanks,
--
Regards,
刘征 Martin Liu
--
Blog:
Martin,
It depends what you want to 'health check'. The first thing to do is set
the sticky flag on the F5. The next thing to do is find something for the
F5 to request that'll ascertain whether the web server (i.e. Tomcat) is
alive - perhaps could make a request to a static file in the
Hi,
Good to hear that it is working.
Why it works differently is hard to tell. I am confident that it is
something that happens within the ARAPI, which is out of our control.
I would guess that the Japanese characters translates in a different way
in the two API-versions.
I do not think it is
Although copying the DB does not physically move the MAC ID, it will
move the server license key associated with the copied servers Host ID
(MAC). This is easily fixed by adding the correct license after the
copy. If you plan to do this regularly, you can add both the prod and
dev server license
Hi Mahesh,
Thanks so much for the help. I managed to get over it. There is patch 4
available which fixes the issue but I used the SW00320171 hotfix to fix it.
It works now well. I am so grateful for your help and the list at large.
Thanks,
Richard
On Wed, Jul 28, 2010 at 10:22 AM, Mahesh
Terry,
At the top of this form I see a Date field which represents the date the work
log was submitted.
There is also a Submit Date and a Reported Date.
The name of the form I am looking at is HPD:Search-Worklog.
Rebecca
From: Action Request System discussion list(ARSList)
Thanks Doug for taking the time to craft this reply. You are confirming my
thought process.
I believe this is the first time your reply is not about ARS, but about an
application, so we are breaking new ground here :-), so thanks again for your
participation.
About the name for the Release
Nope. Not an option.
On Tue, Jul 27, 2010 at 3:50 PM, John Baker
jba...@javasystemsolutions.comwrote:
Tried disabling the home brew SSO modules?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend
We are facing the same issue with mid-tier 7.5 patch 4 on Tomcat 6.0.20.
Axton Grams
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended to convey a
Martin,
Where did you find reference to a StatusCheckServlet?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin Liu
Sent: Wednesday, July 28, 2010 2:46 AM
To: arslist@ARSLIST.ORG
Subject: How to configure LB with
Terry,
Have you taken a look at the HPD:Help Desk Assignment Log and/or
HPD:HelpDeskAssignmentLogJoin? Its stores a history of assignments and
reassignments, time spent, etc.
Thad
On Tue, Jul 27, 2010 at 7:48 PM, Terry Bootsma tboot...@objectpath.comwrote:
** Thanks Rebecca et al...
I
Well that's the next step. There are lots of SSO issues in AR System.
John Baker
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Hi Everyone,
We gave up trying to do the ARS v7.5 platform upgrade on our servers. Five
months was enough time to waste on that. Yes, we tried everything ...
that's not my question here today.
So, we decided to build a new server (vm) and start from scratch with a
brand new ARS v7.3 P3
hI Susan,
I have never attempted to change a table ID, never had the need. I would never
attempt it either...
Having said that, and to answer your question, you would need to do a fair
amount of updates in the tables that comprise the Remedy data dictionary
The table ID is actually the
You could use archgid, it can change table ID's too..it goes through the
system and updates all appropriate references...while I've never used it for
forms, I have used it for fields successfully in the past. Do a search for
recent posts regarding where to get the latest version from the jar
interesting, I forgot about that one...
I've used archgid to change field IDs only. Never tried for a form/table ID.
Not sure if I would use it though...if it's one of those features that are not
heavily used, you may end up finding an undocumented feature!
Guillaume
That is correct. And even if there is a license with a wrong MAC Id in the
License form, the system will ignore that license. It only looks for a license
that matches its own host ID. That is how the server picks up the right license
in case of a server group.
Joe
Thanks LJ ... I'll do that search. I don't have much to lose before I spend
more time importing data form by form. If I can change that ID I would be
ecstatic!
Thanks for your input Guillaume.
Susan :)
On Wed, Jul 28, 2010 at 10:46 AM, LJ LongWing lj.longw...@gmail.com wrote:
**
You
I have used archgid for both forms and fields and it works.
Actually what I do is to set the next ID to the correct ID before I import a
new form (Use TOAD to do a direct update to the control table in the database),
and then set it back afterwards.
Fred
From: Action Request System
That is always a chance.but I would trust archgid more than I would trust me
doing it manually..and I agree with your assessment, TID should NEVER be
used in direct SQL..I ALWAYS recommend using View names instead of table
ids..still fragile, but less so that table id J
From: Action Request
Care to share the details of any SSO issues you know of with mid-tier 7.5?
Axton
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended to convey a role
I would also recommend querying the ARSCHEMA table to get the View Name
and then in the next action use that view name.
Example:
Action 1: SELECT ViewName FROM ARSCHEMA WHERE NAME = '$SCHEMA$'
Action 2: UPDATE $ViewName$ SET WHERE
Thanks
Mahesh
On Wed, Jul 28, 2010 at 11:15 AM,
Dear Listers,
I have been archiving our NTE:Notifier Log records since the 15th of July using
RRR|Chive to move records from NTE:Notifier Log to an archive table. The
process has been smooth and quiet, but the Archive form has been eating up disk
space. Yesterday, we nearly ran out of disk
LJ,
I don't disagree...I am just saying that using that function of archig may
still pose a risk, since it is probably not used often, even though it seems a
small risk.
But if I ever had to change the table ID, I would use the archig utility, I
would not do the manual updates at all.
I would try to double-check that when this happens, the person hasn't actually
been switched from one mid-tier server to the other - doing that could cause
what you are seeing. You could verify this by logging into the configuration
page and looking at the cache information just after someone
Assuming you are using Oracle:
BMC has a doc out there talking about LOB storage being In-Row vs Out of
Row. There is also a way to convert the data for existing tables using a
stored procedure from In-Row from Out of Row. The document is called
RemedyAndOracleClobs.pdf Also make sure the
I've verified this is not the case by looking through the Apache access
logs. The sessions are staying with the same Apache HTTP server. The
Apache HTTP servers talk to Apache Tomcat on localhost, so the HTTP servers
aren't redirecting to different Tomcats.
On Wed, Jul 28, 2010 at 12:15 PM,
Are you on Oracle with ITSM 7.0 or earlier? The Email Message Body
(100827) and Notification Text (100820) fields are unlimited length (0)
in NTE:Notifier Log. In ITSM 7.6 they reduced those fields to 3964 to solve
the Oracle issue (the filter NTE:NTS:AuditLog_900_PNTL truncates both
Is this a fresh install or an upgrade?
--
J
2010/7/26 Axton axton.gr...@gmail.com:
** Wanted to see if anyone out there is having these types of issues with
Mid-Tier 7.5 patch 4 or higher:
- blank page when accessing a form
- page stops loading at the animated gif (loading)
- Javascript
Hmm. Odd. I was seeing something similar at one point, but I think I tracked
it down in our case to either the F5 or the IBM HTTP server switching someone
from one MT server to the other for some unknown reason. It hasn't happened
for a while for us, though, so I'm not sure what changed.
It's a bit of both. It's a fresh install (new boxes, new OS build, etc.),
but it's part of an upgrade that replaces an existing (older) system
(midtier 7.1).
On Wed, Jul 28, 2010 at 12:35 PM, Jarl Grøneng jarl.gron...@gmail.comwrote:
Is this a fresh install or an upgrade?
--
J
2010/7/26
Patch 5 was pulled. I have not considered patch 6 since the release notes
did not indicate any fixes in the area where I have problems.
We have Apache in front of Tomcat because we have some Apache modules that
we need to use to provide certain services.
Our problems don't seem to come into the
What caused you to pull patch 5?
400 users seems like a lot to support on a single MT. Are you perhaps running
into JVM heap limits?
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Wednesday, July 28, 2010 11:48 AM
To:
Bless the ARSList! That is exactly the document I need!
Thank you, Sean and Chris.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk:
Hi Axton,
Once you find a resolution could you please share it with the list. I think
with WUT going away we are going to see more and more people with this type
of setup.
For our new ITSM 7.6 environment we have load balanced VIP but only one MT
server behind it at the moment. We are using
I had 400+ forms to import and what it did was give them sequential
numbers. Usually I've just copied the database over but with the old vs new
version that was not going to work. I can't say I gave the table ID much
thought ahead of time but will certainly remember going forward.
So all the
List,
Position
Anyone who wants to get their hands on Remedy 7.6 ITSM Suite
Contact Me +20100441441
Or send resumes to ramy.ay...@vodafone.com
The details of the individual we are looking for is as follows:
Initially responsible for the installation and configuration of Remedy 7.6
ITSM suite.
I think the ARS agreement is for you to use the archgid utility. If you want
to be little more cautious, do a database backup first
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Susan Palmer [suzanpal...@gmail.com]
Susan,
If you unzip the jar file we are told its in there.you could even unzip it
on your workstation and get the binary to the server yourself you were so
inclined. The archgid utility is designed to update ALL of the places that
need it updated, anywhere there is a reference, that's why I
1) Yes. The related B and T tables get also renamed.
The tableid can be used in direct SQL, but a good documented system
should pinpoint them.
We did encounter some fault using archigid when changing fieldids on
7.5 server. Set Field action from other froms did not always get
updated, same with
Since archgid is a utility, you can pull it from a windows install and put it
on your PC and still use it against a Unix server. Yes the utility changes all
T, H, B, BxxCyyy, Index names, ...). It updates the ID in all places it is
located.
As for the SQL it would be
UPDATE CONTROL SET
I've created many new forms obviously and have never had out of sync table
IDs. Since I've been working on this particular system for 8 years I must
have coincidentally lucked out and always moved them to test and prod in the
same order I created them. That seems alot too coincidental for me but
LJ, you'd probably find a bunch of posts out there starting in February
about our trial and tribulations. The best explanation anyone has come up
with, 'It's just your system.' I believe part of the issue was originally
we were ARS 4.5, then 5.0, then 5.1.2 then 7.0.1. Throw in old HD 5.0 in
I don't personally worry about out of sync ID's..things are developed on
Dev..moved to Test when ready.moved to Prod on schedule...then Dev/Test are
refreshed from Prod after prod is confirmed.so the tables end up getting
synced back up either way J
From: Action Request System discussion
I am assuming that you will have the same issue in future migrations/upgrade
and I would rather spend time analyzing/ tweaking/ optimizing workflow
by removing hardcoded values, use Views in Direct SQL etc.. which may result
in better system performance.
Just an opinion.
Thanks
Mahesh
On Wed,
I've seen this behavior in 7.1 without a load balancer in the way. Timeouts
happen in 15 minutes instead of 60 and I've never figured out why. Running
Tomcat 5.5 and MT 7.1 patch 006.
Sincerely,
Robert Fults
Remedy Admin/Dev.
Florida International University
Email:
I have found that most reporting/crystal errors on Mid-Tier are due to
configuration errors. There are several areas you need to check:
- Mid-Tier Admin webpage, Report Settings: These values must be set correctly
for your environment. (** Flush the cache between changes. **)
- AR Server
Hello
Just wondering if anybody else had used the Previous Status field in Incident
to pull data?
I have been asked to pull a report showing all Incidents that were set to
status Closed without being set to status Resolved first. I thought that
querying for All tickets in current status:
I would use the Status History for that. You can pull the date that it was set
to the different statuses and do a comparison between the dates of the two
statuses.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
Do a search for all Closed incidents
Select them all
Option 1:
Go to reporting (or click the reports button)
New Style
Select
Status*:
Status*-History
Option 2:
Go to reporting (or click the reports button)
New Style
Select
Status*:
Under Status*-History only select the statuses that you wish
You can do this in SQL if you're brave.It is doable and not that bad.
Always backup first!Make sure ARS is down.
Also, if you have SQL procedures, why couldn't those procedures look up the
IDs from the table names? (inner select). Or better still, use the views
that Remedy automatically
I saw a few references to using the ARS maintained view. One thing to be
aware of is you give specific permissions to an ARS maintained view, those
permissions will be lost when the view is dropped and recreated by ARS (when
fields are added/removed). It easy enough to have a script to put the
ARS 7.5 p5 (201005111542)
MS SQL 2005
I'm having problems enabling the Advanced Search Bar in a form in a browser.
Using the Dev Studio, I have the 'Add Form Action Fields' configured for
'Modify All' (unchecked) and 'Search Bar'
(checked, but disabled/greyed out).
Additionally, I have the
Hi Amanullah,
My company recently published a whitepaper on Archiving within AR System and
ITSM 7+
You can access that whitepaper (and others) at http://www.planwell.net, and
select Download White Papers from the navigation bar.
Regards,
Gareth
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