A small correction is active link should have the execute on condition as
"Window Loaded" and not the "Window Open".
*Regards,*
*Mahendra Mahalkar*
On Fri, Aug 20, 2010 at 11:24 AM, Mahendra Mahalkar <
mahendra.mahal...@gmail.com> wrote:
> OK.. You don't want the result pane at all.
> Then th
OK.. You don't want the result pane at all.
Then the option is to modify the URL & write an active link on window open
with $CLIENT-TYPE$ = 9 as run if condition. The details are, the URL will be
(change is in RED)--
http://midtierserver/arsys/servlet/ViewFormServlet?form=HPD%3aHelp+Desk&;
view=G
Hi,
The URL is ok only concern is that you need to provide the username &
passsword.
For the direct access, the URL would be --
*http:///arsys/forms//
&username=&pwd=*
**
*Regards,*
*Mahendra Mahalkar*
On Fri, Aug 20, 2010 at 4:45 AM, Joe DeSouza wrote:
> **
> I just want to verify that I c
Hi Mark,
It is possible to change the style sheets on the mid-tier server and
do things like change the table row selection colour.
For the User tool the colour can be changed in an INI file. Not
something I'd recommend though for the User Tool. For the mid-tier it
is quite easy and quite effecti
Hi Russ,
I'd like to second that request. I love the "show relationships"
feature and use it all the time for quckly locating the code I need to
modify or copy. It's great to be able to sort by the type of
relationship but it would often be a lot better to sort by execution
order. Its a pain to ha
Drew,
If I understand the situation correctly, you'll have a window open (window
A), with a results list and a detail pane showing. The user will double
click the results list, which will open that ticket in another window
(window B). You want them to click a "save and next" button that will sav
I just want to verify that I could use this to call a form in direct access in
ARS / MT 7.5 ...
http:///arsys/forms//
Joe
___
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attend wwrug10 www.wwrug.com AR
Thanks Kelvin.
On Tue, 17 Aug 2010 13:14:55 -0400, Wallace, Kelvin
wrote:
>Eric,
>
>We installed ARS on a T2000 in 2006 (it is still there) and never had
>any performance issues. However, we have home-grown apps and rarely
>have as many as 50 concurrent users. Oracle 10g and Mid-Tier are on t
Hi All,
Wondering if there are any job opportunities in New York, New Jersey,
Pennsylvania area. I read two projects but the client is on version 5.2 and
v.6. I am hoping to find a client working on 7.x or higher.
___
"Cheap Inexpensive preferably free SAP/Remedy Integration - Does it exist?"
I find it kind of amusing that somebody who is using a really
expensive ITSM solution and a really expensive ERP solution does not
want to pay any money for a proper integration...
--
Michiel
On Thu, Aug 19, 2010 at 9:45
2010/8/18 John Baker :
>
> "It's very important for the AR System Server to not be involved in any
> process that could lock up threads, so transactions need to happen
> asynchronously."
This all depening on your requirement and your business rules.
If the requrement say that you always need to
You could also use the Modify All.
Or create a control panel that has a table field that pulls the records you
want
(i.e. external table field qualification that gets set to values a user picks)
Then use a table loop guide, and loop over the records the user has selected,
and perform what you w
Drew….something just came to me….maybe you could do something with COLCOUNT on
a column in field 1020….1020 is your results list…if you have your request ID
in the results list, and do a colcount on that column, then you could check to
see if the count is > 1 maybe…if it is…you would just ‘next’
On Wednesday 18 Aug 2010 19:13:47 you wrote:
> On Wednesday 18 Aug 2010 19:06:15 you wrote:
> > Hello listers,
> >
> > I need to allow a support group to modify only a certain set of
> > attributes. So I add a new role (with -6) and reSet the necessary
> > attributes to include -6 role for
You could have the user try Ctrl-y after entering the data. That performs a
Save action, and then automatically drops down to the next record in the list,
setting focus to the same field which had the focus on the previous ticket.
This is great if you are having to manually modify the same field
More info, I've tried a couple of OPERATION keywords, Get, Set, but those don't
seem to work. I'm on a windows 6.3 install.
Drew
On Aug 19, 2010, at 7:49 AM, Drew Shuller wrote:
> Hello everyone,
>
> I'm trying to make a button save and close a record in modify mode.
> Easy enough, yes, but
Hi LJ, Jay, Charles & Frank,
Walking the table with one active link guide and two active links does the
trick. I should have come up with this on my own. Thanks for knocking loose the
cobwebs.
Mark
From: Action Request System discussion list(ARSList)
[mailto:a
Add this to your server-xml: tomcatAuthentication="false"
Like this:
http://www.tomcatexpert.com/knowledge-base/how-get-remote-user-attribute-tomcat
-.
Jarl
2010/8/19 Andre Hughes :
> Mid-Tier is running on Windows Server 2003.
>
> I am using Tomcat only, no Apache or IIS.
>
> I am not clear
I would try doing a table walk. Walk each row and perform the calculation
against that rows Create Date field, increment your counter and then move to
the next row.
On Thu, Aug 19, 2010 at 12:31 PM, Charles Baldi wrote:
> If you used your criteria to set a hidden field on the table to '1',
> the
If you used your criteria to set a hidden field on the table to '1',
then you can probably use COLSUM to get the result you are looking
for.
Regards,
Chuck Baldi
On Thu, Aug 19, 2010 at 12:20 PM, LJ LongWing wrote:
> **
>
> Mark,
>
> You aren’t going to likely like this…but use an External Qual
Mark,
You aren't going to likely like this.but use an External Qual on your table,
temporarily change that External Qual to what you want, refresh the table,
get a total count, change the external back to 1=1, refresh again. Or, do a
Setfield from the form in question using the qual you want, set
Andre,
Look into 'spnego'it works well with Tomcat to setup Kerberos
authentication to the tomcat server, and allows the 'getremoteuser' to work.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Andre Hughes
Sent: Thursda
HI All,
Is there way to do a column count based on a calculation? What I am
specifically looking to do is count the row if $TIMESTAMP$ - (60*60*24*14) >
'Create Date'. The result would be displayed on an integer field on a display
form. Create Date is a field (column) on the table.
ARS 6.3 pat
Mid-Tier is running on Windows Server 2003.
I am using Tomcat only, no Apache or IIS.
I am not clear on the component(s) you mentioned to set the attribute or
header. What would set this attribute or header? Does Tomcat have this
option?
Does Tomcat have a setting to get the remoteuser informa
You tried the configuration with both an attribute and a header. What
component(s) do you have in place to set either the attribute or header?
Something has to provide the value. Looks like nothing is, which is why
you are getting the null username.
What OS does your mid-tier run on?
What web
Hello,
I am attempting to put in place SSO for the Mid-Tier with the
AREA_SSO_ALL_v206MT_v209AREA.zip file.
I followed the direction in the MidTier_AREA_SSO_setup.doc
My current setup -
ARS 7.5 Patch 3
Mid-Tier Patch 3 (using BMC's bundled Tomcat 5.25)
ITSM 7.6 Patch 1
All Remedy users use LDAP
Never mind - I found the problem. The check box for Change Management was
hidden on the form, and therefore I couldn't check it. I had to unhide the
box (why?), check it, and now the data shows up.
Rick
On Thu, Aug 19, 2010 at 10:44 AM, Rick Cook wrote:
> I am pulling what's left of my hair o
Check your company access in people form. If you have unrestricted access, try
to add the company that is related to Change Management Operational
Categorization and see if it makes any difference.
Thanks,
Wirasat
From: Action Request System discussion list(ARSL
I am pulling what's left of my hair out on this one. We are on ARS/ITSM
7.5, patched up. There are some Operational Categorizations that were
imported for Incident Management, and I want to enable some of the same ones
to be visible in Change Management.
I should be able to search for those reco
Sweet, thank you VERY much.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rodriguez, Rafael J x23718
Sent: Thursday, August 19, 2010 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Diary Window Size
LJ, you can adjust th
LJ, you can adjust the charedit box properties in the ClientCore.js file in
mid-tier. NOTE: That BMC provided separate clientcore.js files depending on the
browser the user is access your application with so my suggestion is to modify
all 3 (IE,MOZ,SAF). These files are located in your mid-tier
Hello everyone,
I'm trying to make a button save and close a record in modify mode.
Easy enough, yes, but I want the button to close the window only if
the record has been opened from a results list. Eventually I want to
add a PERFORM-ACTION-NEXT action to the AL so that the button will
save the r
Please contact Rochelle (roche...@sps-solutions.com) for details.
Good luck!
Gene
-- Forwarded message --
From: Rochelle O'Brien
Date: Wed, Aug 18, 2010 at 3:21 PM
Subject: Cleveland Remedy Lead contract
To: geneman...@speakeasy.net
We have a client in Cleveland, Ohio, with a
Shawn,
Hope you don't mind if I add a couple of my own. The "Show Relationships"
feature is a handy feature but the list of related workflow displayed doesn't
list execution order. The relationships list is also missing a column to
indicated if the workflow is enabled/disabled. To be able to so
Matt,
Thank you for your suggestion. But my issue is something different.
This is happening only for few requests. Adding to this, sometime even
after the approver approves the request the status Is still showing
waiting for approval.
Thanks and Regards,
Prasanth.p | Remedy Team| VOIP:1113 |
Hello there,
one of my users would like to change the color of the Table Field
selection. Do you know if that's possible? We tried in the Windows
Control Panel, but it didn't work out the way we hoped it to happen.
Mark
I know that the rate on this is low, and while I hesitate to work on this
requirement because of the low rate, I thought I would put this out there in
case someone was on the bench for a while. Local Washington DC candidates
and no third parties please.
Send all inquires to bob.l...@klslconsultin
Dear all,
I am in the process of integrating our CMDB with SCCM 2007. I installed the
SMS2CMDB utility and managed to copy across all the data using the supplied
exchanges etc.. however the smssync is giving me few problems.
The first error I get when I execute the smssync.cmd (this after ru
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