Mid-tier Profiling (Remedy 7.6)

2011-01-26 Thread Kali Obsum
Hi, We've enabled the Mid-tier Profiling Option in our Mid-tier and we've restarted all our web servers. However, I couldn't see the Show Profile and Clear Profile buttons in the Forms. Does anyone know where to find it?' Thanks! Regards, Kali NOTICE The information contained in this

Re: Radio button field just shows first button, sometimes

2011-01-26 Thread Drew Shuller
Try deleting all the .arv and .arf files from the workstation, as a troubleshooting measure. Drew Shuller Soto Cano Air Base On Tue, Jan 25, 2011 at 5:48 PM, Jason Miller jason.mil...@gmail.comwrote: ** Win 7 32 bit or 64 bit? If 64 bit try WUT 7.6.03. We have had much better success with

Re: Server Display Name in Atrium Explorer

2011-01-26 Thread Mike Ziniti
Thank you Jason...I must have missed this section in the guide but it worked like a charm. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Server-Display-Name-in-Atrium-Explorer-tp5960227p5962672.html Sent from the ARS (Action Request System) mailing list

Re: Enabling Web Service in Remedy

2011-01-26 Thread Pavan Kumar
Can any one help me with this please. Thanks Regards, Pavan Kumar From: Pavan Kumar Sent: Tuesday, January 25, 2011 3:42 PM To: 'arslist@ARSLIST.ORG' Subject: Enabling Web Service in Remedy Hi Team, We are trying to publish AR system functionality as a web

Re: Enabling Web Service in Remedy

2011-01-26 Thread Frank Caruso
Rerun the installer and choose the WebServices options. Also, search the arslist for this topic as it has been recently discussed. On Wed, Jan 26, 2011 at 8:58 AM, Pavan Kumar pava...@adea.com wrote: ** Can any one help me with this please. Thanks Regards, Pavan Kumar

Re: Strange ARS Timeout Problem

2011-01-26 Thread Axton
What do the logs say? I haven't seen that you've done analysis with the logs. Is there a gap in time in the logs (indicating the server was not doing anything)? Is there are gap in time in the logs (indicating a long operation was running? On Tue, Jan 25, 2011 at 5:49 PM, ZHANG, ERIC L

Re: Enabling Web Service in Remedy

2011-01-26 Thread Vinay Vermani
This happens mostly when plugin is not installed properly or ARSystem configuration is missing information about this plugin Check ar.cfg file for Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE ServerName:PortNo Check pluginsvr_config.xml file for plugin ARSYS.ARF.WEBSERVICE If

Test- Please ignore

2011-01-26 Thread Ars Lister
This is just a test.  Have not received postings since 1/18 and am testing to see if I see this one.  Please ignore. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList:

Unicode questions

2011-01-26 Thread Brittain, Mark
First let thank everyone who responded to my last question Oracle Client Question. Great information, much appreciated. My next questions is about character sets. The plan is to install ARS 7.5 on Linux 5.3 with Oracle 11g server and Oracle 10gR2 client. Language is US English only. The Linux

Re: Test- Please ignore

2011-01-26 Thread Shellman, David
We're ignoring as best as we can. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister Sent: Wednesday, January 26, 2011 10:10 AM To: arslist@ARSLIST.ORG Subject: Test- Please ignore ** This is just a test.

Re: Test- Please ignore

2011-01-26 Thread Sanford, Claire
So you are not Ars Lister you are Ars Listless From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister Sent: Wednesday, January 26, 2011 9:10 AM To: arslist@ARSLIST.ORG Subject: Test- Please ignore ** This is

Re: Test- Please ignore

2011-01-26 Thread John Atherly
Sorry we are all on vacation didn't you get the meno? _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735

License Question...

2011-01-26 Thread Matthew Perrault
All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done

Re: License Question...

2011-01-26 Thread Matthew Perrault
Sorry forgot to Add. ITSM 7.1 ARS 7.1 Patch 8 Thanks From: Matthew Perrault Sent: Wednesday, January 26, 2011 10:10 AM To: 'arslist@ARSLIST.ORG' Subject: License Question... All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed

Re: License Question...

2011-01-26 Thread Roys, Eric D
Matt, Technically, speaking it is not required as a read license will suffice if the server is set with Submitter Mode = Locked. That was the case with SRM 2.x, but it should carry over to the 7.x version as well since it uses the same foundation (CAI) for request creation. I’m not sure

Re: License Question...

2011-01-26 Thread Howard Richter
Matt, I just spent 5 days with BMC support trying to understand what a BMC:Remedy Service Desk license or a BMC Remedy Asset Configuration License is, since there is not pull down for either when you try to add a license. Maybe some one smarter then me (or BMC support) can help? hbr On Wed,

Re: License Question...

2011-01-26 Thread Matthew Perrault
“I’m not sure where the User Add-On License came from” That’s what BMC labeled it, when they sent the quote to us. We are running SRM 2.2, with Submitter mode locked. I started going through our list of applied licenses (Form: AR System Administration: Add or Remove Licenses) And don’t even see

Re: Test- Please ignore

2011-01-26 Thread Meyer, Jennifer L
I didn't get that memo... Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov

Re: Unicode questions

2011-01-26 Thread Axton
If you are on Oracle, do not use UTF8. It's not UTF-8; it's CESU. Use AL32UTF8 as the product documentation advises; you will thank yourself later. AL16UTF16 has the same unicode version capabilities as AL32UTF8. The extra capabilities that AL16UTF16 provides are not used by Remedy and if that

Re: License Question...

2011-01-26 Thread Roys, Eric D
Matt, I would bet that there’s some misunderstanding within the sales org at BMC about this requirement. I would recommend having a discussion with your account rep if no one can offer any other guidance here. Perhaps David Easter can enlighten us, as well? -Eric

Re: License Question...

2011-01-26 Thread Easter, David
The BMC Remedy Self-Service license is a business license, not a programmatic license. It’s nothing to do with read or write licenses. It represents the total number of users that your organization expects to access Service Request Management to submit or check status on service requests and

Re: Enabling Web Service in Remedy

2011-01-26 Thread Anderson Debra (PRN)
I recently posted a similar question and was referred to a very useful KB article which allowed me to get Web Services running successfully. Look for KM-00024940 KB article while the topic says for Solaris I would expect that much of the steps would apply to AIX as well! Debra

Re: License Question...

2011-01-26 Thread Easter, David
There is no such thing as a BMC:Remedy Service Desk license within AR System itself. When you purchase Service Desk, you receive licenses for Incident Management and Problem Management. I don’t know of any license bundle called “Remedy Asset Configuration” so you may want to recheck with your

Re: License Question...CLOSED

2011-01-26 Thread Matthew Perrault
Ok Thanks David, That explains what that license is for. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, January 26, 2011 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... The BMC Remedy Self-Service

WebServices issues

2011-01-26 Thread sivarama velicheti
Hi group, I am facing an issue with the webservices attachment. I am using SOAP Sonar to consume a web service and I was not able to attach any attachment files to particular form which I am consuming, I have tried by consuming the web service using a filter and pushing in the contents from

Re: Developer Studio - Where to define Email Templates for Notify filter action.

2011-01-26 Thread Andrew Fremont
Yay!, thanks Kevin. Andrew. On Tue, Jan 25, 2011 at 7:05 PM, Kevin Shaffer kevin_l_shaf...@hotmail.comwrote: ** Click on the button Show Unsed Fields when defining the Notify action. -- Date: Tue, 25 Jan 2011 17:18:24 -0800 From: andrewfrem...@gmail.com

Dynamic Condition in Flashboards

2011-01-26 Thread sivarama velicheti
Hi Users, I have a flashboards question for yo guys. Any suggestions would be greatly appreciated. I have a scenario where I need to select a Primary assigned for a ticket (which is a menu consisting of a list of 20 odd names). Based on my selection the appropriate flashboard needs to be

myeService or any other Chat capable product integration with Remedy: Impressions?

2011-01-26 Thread Rabi Tripathi
Hi listers, Has anybody used this product (http://www.myeservice.com), or has any opinion about it? Features, ease of integration, reliability? My main focus right now is on the chat feature, although I see that chat is only one feature of this product. If you have any opinion/experience about

Selecting entries on a List View table using a touch device

2011-01-26 Thread L G Robinson
Hi Folks, Has anyone figured out how to setup a List View table field so that it can be used with a touch enable device such as an iPad? I have such a table on one of my forms. When the form is loaded into Mobile Safari on the iPad, I am unable to select a specific row of the table by tapping

Re: License Question...

2011-01-26 Thread Jason Miller
David, The statement it represents the total number of users that your organization expects to access..., that does not hold true for floating Self-Service correct? Say we have BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn and have 14,000 potential users who would access SRM

midtier 7.5 - use custom login page then go to specific form

2011-01-26 Thread David Durling
This works for me on ARS 6.0, but not on 7.5: I'm trying to get a url that uses a custom login page, then takes a user to a specific form. Page 63, example 2 in the 7.5 Mid Tier Guide shows: http://webServerName/contextPath/shared/customLoginFile.jsp?goto=URL=server=ARSystemServer (I think

Re: midtier 7.5 - use custom login page then go to specific form

2011-01-26 Thread Grooms, Frederick W
I can't answer for 7.5 specifically, but the format I use for 7.1.0 (and 7.6.03) is http://webServerName/contextPath/shared/login.jsp?goto=/contextPath/forms/ARSystemServer/FormName i.e. http://remedyweb/arsys/shared/login.jsp?goto=/arsys/forms/arsprod/MyCustomForm I don't believe the goto

Re: License Question...

2011-01-26 Thread Easter, David
The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 14,000 employees that could potentially access the system, you’d need 140 floating licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or

Re: midtier 7.5 - use custom login page then go to specific form - Resolved

2011-01-26 Thread David Durling
Fred, Thanks so much, that works! I didn't mention that I was trying the newer goto url format you mentioned, but the problem was that I used the entire url one sees in the browser when the form is viewed. For others' benefit, I was trying to do something like:

Re: License Question...

2011-01-26 Thread Jason Miller
Great information. Thank you! Jason On Wed, Jan 26, 2011 at 1:30 PM, Easter, David david_eas...@bmc.com wrote: The ratio for the floating Self-Service licenses is 100 to 1 - i.e. if you have 14,000 employees that could potentially access the system, you'd need 140 floating licenses.

Re: Dynamic Condition in Flashboards

2011-01-26 Thread Kevin Begosh
Shiva, You can pass variables to the flashboard to change what the query is for the flashboard, I am assuming thats what you are talking about. I actually have a flashboard console now that has drop downs for company and assigned groups to change the query of the flashboard, we are multi tentant.

Re: License Question...

2011-01-26 Thread Howard Richter
David, Thanks it seems that what sales sells (or is on the details form) does not match up with what you can add to the server. Take care, Howard Sent from my iPhone 4 On Jan 26, 2011, at 5:46 PM, Jason Miller jason.mil...@gmail.com wrote: ** Great information. Thank you! Jason On

Re: License Question...

2011-01-26 Thread Roberts, Chas
David, You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? My impression was that if you have “x” number of employees that use the system -- but only “y” work on tickets sent by others, you’d require “y” fixed licenses or maybe

Re: License Question...

2011-01-26 Thread Easter, David
Ø You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? No. In fact, they cannot work on tickets others have submitted because they’re not the “workers” – they are the requesters. They only need to submit their own requests,

Re: Notification on Re-Assignment of Incident ticket within same Assigned Group

2011-01-26 Thread Ramey, Anne
If you are referring to the has been assigned to you email, then that is the standard assignment message and behavior. As long as the new assignee isn't doing the re-assignment, it should just be HPD-INC-AssigneeAssignment. Anne Ramey *** E-mail correspondence

Re: Strange ARS Timeout Problem

2011-01-26 Thread ZHANG, ERIC L
Yes, I did initial log analysis. As I said in the original posting, there was 5-minutes gap in the api log, while no gap/waiting/error/long operation was showing in the sql log and escalation log. All the sql queries were for user AR_ESCALATOR in the sql log. -Original Message-

Re: Notification on Re-Assignment of Incident ticket within same Assigned Group

2011-01-26 Thread G.Lafontant
Thanks for the replied Let me better explain what I'm looking for: let's say a queue supervisor re-assigns ticket to a new person. The new assignee would get notified, leaving the prior assignee unaware ticket has been moved out of his queue. Is there an out of the box configuration to

Re: Selecting entries on a List View table using a touch device

2011-01-26 Thread Ian Trimnell
On 26/01/2011 19:04, L G Robinson wrote: Hi Folks, Has anyone figured out how to setup a List View table field so that it can be used with a touch enable device such as an iPad? I have such a table on one of my forms. When the form is loaded into Mobile Safari on the iPad, I am unable to